Sony India Complaints & Reviews

I went to service centre in mehadipatnam on saturday. They said they will take two days to rectify the problem in my phone. I asked them politely if that is the case please provide me stand by phone. Then they replied in a harsh manner and they denied my request. They asked me to come on monday and they promised me that they will rectify the problem by evening. I went today[protected] to give my phone ((job no: W[protected]. But when I called in the evening for my phone repair status they spoke in a harsh language and after that they are not answering my call. They wantedly doing this. and I saw in the service centre they are not at all behaving well with other customers.

It is very sadly inform you that I purchased the above LED on 21st Oct 2014 from Indore. But inspite of my regular follow up with Soni customer care and the merchant from where i purchased TV, it is not installed by this time. Few days back i got an SMS from Sony alongwith ID : 21797167. Which i contact the person in Ujjain, they told me that Dewas (455001) is not under them and contact Sony for installation. Again I contacted Sony and again I got another ID 21896237. It is surprised to note that this ID also allocated to same party in Ujjain, who earlier denied to install the TV. Now 6 days over, the TV is still in same pack. I purchased Sony TV because of quality not only in performance, I believe Sony for their customer satisfaction. Now I am fed up with all these. I am not getting any support from your Customer care. When I contact your customer care they don't have any satisfying answer. They just told me email sent for installation. Please do the needful immediately.

I bought Sony Xperia model-C2305 on Jan 19 2014.In March the display went blank .It was repaired at Sonnetcare Indiranagar.Later in April they changed the display .Later in September internet and WIFI was not working .Repair was done.Presently same problem recurred.I have handed over for repair and it is taking a weeks time.The handset is at your sonnetcare centre almost everymonth.Above that whenever I have to install updates sent from sonycare i am supposed to hand over the set for a day.Everytime the data on phone is lost and I have to update .I am a doctor and its both physical and mental agony. I am wasting time and money running around for the repair.I have to have a spare handset 24 hrs because of this nonsense handset.Kindly replace or return my money.Please do the needful. Jobsheet nos. 1) W[protected] 2) W[protected] 3)W[protected] 4)W[protected] DO YOU THINK i SHOULD NOT APPROACH CONSUMER FORUM? pls advice. Thanking you Dr.Jayanthy T

Dear Sir, Myself Imran Shaikh and I bought Experia C3 from your authorised dealer on[protected] for Rs.22100/- (Twenty Two Thousand One Hundred Only). After taking delivery of the Mobile phone, due to Sim Read Problem I submitted the mobile on your Authorised Service Centre, Mahesh Nagar, Aurangabad and till today I m suffering for various problems for delivery of mobile... As u know the importance of mobile phone in day to day life and I m facing too much problems as I m not getting back my cell which is submitted very second day in your service centre... I request u to understand my problem and give me back my mobile phone in good condition.. we customers having faith on you and your reputed company and not expecting service like this.. Please do the needful and co-operate.. Thank You Regards Imran Shaikh +[protected]

I bought a 42inch led TV and Home theatre on 23rd October 2014 from MGB showroom in Erode.I received SMS that my service request ID was 21864406 and its assigned to Sharon electronics.Yesterday one gentleman spoke to me and said that he would come around 11.00AM for installation.But still the installation is not in way, that gentleman didint pickup my call today, I didnt expect this type of service from Sony.

Dear sir/madam I feel very sorry to write this mail to a brand which I used to admire till a few days back..first of all the Sony 40" LED bravia purchased on august 2013 stopped working for the past one week.. Complaint was logged through customer care on 22nd October 2014, comp no: 21789971, chennai and complaint was assigned to M/s Clarity services.. I had make a number a phone calls since then and till today nobody has arrived for service. The service centre location is only walkable distance from the place where I stay. Also, sometimes nobody pics the call and phone is out of order.. They say this is due to the poor weather condition in chennai... But I would like to mention that we have purchased and installed many other brands during this diwali facing absolutely no service problem... My clooeagues who have got the same brand of Sony TV at home have also started empathasing on this poor service of Sony..

We purchased Sony LED TV (Model: KDL-32EX420IN5, Serial No:[protected] and half years ago. We installed the TV in our house with a separate electric circuit and external stabilizer. We also made sure that the TV is fully adult-controlled. The problem arose on some where in July 2014, when the TV Display is showing lines . It showed a symptom of vertical contour patterns. We applied for service request immediately recently (Service Request No:[protected]. The service engineer inspected the TV on 25th oct 2014 and inferred that the display panel is to be completely replaced which would cost around 40% of the original price of the set. Since the TV was well protected in every aspect from our side, we are sure that the problem was not due to any negligence in our support and operation. I came across reviews describing gross manufacturing defects in Sony LED and LCD TVs. We also found that you solved the disputes in favour of the consumer in most of the cases that were beyond the warranty period. We have always had good opinion and trust in Sony products because of the quality and brand. We hope to receive similar support from your side in our case too. We are very much aware that the warranty period is 1 year from the date of purchase and our TV had around 1 year and 6 months . But, since there was no physical damage or operational negligence from our side, it is not just for Sony to make us carry the burden of replacing the display panel at our own cost. We request you to replace this TV set with a new, operable one. Even if it is going to be of higher rate, we shall very well pay only the remaining amount and buy it. Else, kindly make sure that you replace the LED display panel free of cost.

I have purchase a xperia c3 on 21 oct 2014 and after purchase if I am very disappointed with the camera query of both front and rear camera. It capture image with small dots in low light and brightness of photo is to low . Second problem that I have facing is that a sound is tool low. even I am not able to listen phone ringtone. Please let me know what I have to do. Honestly saying this phone quality is not maintain sony standard.I am selected that brand by his name and I felt that it was a wrong decision.

Hi, I purchased LED 55 inch W950B series on 19th Oct 2014 from reliance digital KPHB hyderabad Ap.After Installation, we noticed skype not working though we have 4 mbps Internet speed and also twin picture(PIP) feature not working.Inspite of lodging a complaint with Sony, this problem is not resolved even after 2 technicians tired to fix the problem(service request id[protected].Today again I called Sony and placed a request 21920552 to address the same issue.The way we are spending our time to get this addressed is really frustrating and we decided to return the product back to store and buy new brand something like samsung if the issue is not rectified by EOD tomorrow 10/26.Please try to solve the problem asap by EOD tomorrow. Thanks, Madhusudana Reddy M [protected]

Not getting proper response from madona care Sony service center at kottayam regarding Replacement of TV. Raised this issue through mail to [protected]@ap.sony.com & No revert received. Job no : J42181584. Raised this issue on 24th sept 2014 Really irritating response from customer service center at ktm.

Sir, We have purchase a brand new TV in the month of March 2nd, model no.KDL 32W600A IN5 & SERIAL NO.4310759. Our TV is not working day before yesterday around 4.30pm. Yesterday, I spoke to customer care. But till now no response. We didn't expect from such a branded item that is not working with in 6-7months. Our TV is totally dead & we have raised an complaint through your customer care yesterday the complaint no.[protected]. When we called today they told that they will visiting & rectifying the problem on Monday. We have purchase with confident that SONY is the best branded TV but we never expect this. We have attached Stabilizer also but why it is happened in SONY brand. Please revert back immediately regards, K ABIRAMI MANIKANDAN [protected].

Respected sir, I have purchased sony led tv 42w700b( sl no.3327532)from Anil electronics hanamkonda on 06.09.2014.and on 23.10 14 my tv screen became blank when I called service centre in hanamkonda he told get my tv and come that 42 inches I myself given in service centre .with lot of good will I have purchased sony tv even though friends telling to buy samsung.wihin one month how a sony led screen goes blank, please replace my tv with new one.(Anil, loco pilot, kazipet, ph. [protected])

I, Mr Bikash Jaiswal had asked for a television from an electronic company, which had the feature of FM/ radio.The salesman suggested a television from sony company as per my request but after it was purchased and installed I found out that the feature for which i purchased it, did not work well.The technician could not even fix the connection properly. Therefore, I want a replacement of the purchase with a proper one which can be installed as well as can be connected.Name of the Electronic company- Khosla Electronics Pvt. Ltd tax invoice no- 3524/1415/0734 Address of the company-H/J/3, Sachindra Lal Sarani (Rajarhat Road), Hardic Mansion, Nr -Jora Mandir, Kol-59 my email- [protected]@rediffmail.com my phone no- [protected]

i had purchased a kdl-50w900b(07lcdtv) from ambika enterprises (sony center) sco-42 sector-11 panchkula on 20/10/14. they told us they will install the tv next day but they didnt come . we also called at the service centre but they did not care. we had bought it for diwali . now we dont know what we should do. sir, there are a lot of other companies. if, you depend on these kind of irresponsible employs, you will run out of business very soon because these kind of employs dont think about their company. i know, i have made the biggest mistake by buying it from sony center. next time i wont bother you because i will go to another company. thanking you' rajesh jindal house no. 755 sector-12 panchkula, haryana mobile no.-[protected]

Respected authority, I am writing you this mail in order to let you know the kind of behavior, the Sony dealers in Ghaziabad show to their Consumers . "COLOR SALES " a dealer in the Ghaziabad, navyug market and at G.T Road shows disrespect towards their customer, they doesn't know how to communicate with their customer, and they lie about the product they are selling. The bunch of salesman and the owner are responsible for such pathetic Service. I hope you would take legitimate action towards them . Regards

We have a Sony LCD TV model no.KLV 32 NX500..Sl.no.-2400528...Date of purchase-10/07//2011 Its LCD was not working and thus was replaced with great pain. At first the service provider (Mr. Babuda cont.-[protected]) at our place told that he can't provide us with the facility of moving the TV to his location. Then when we send the TV to the service provider (Mr. Babuda) with our means he took a lot of time to repair and finally our LCD was replaced with a new one. After which when we asked him to install the LCD to our place he came with a wrong pair of stand to fix it on the wall. On telling him again he denies and says that the system is ok and there has been no mistake from his side and that the pieces of stand has not been misplaced or replaced. Till now our LCD is not affixed properly. Please reply and take action as soon as possible. Contact for the service Provider-[protected] (Mr. Babuda)

I have a sony xperia t2 ultra which is under warranty i.e. Just 6 months old. The piece is found twisted and bend also silver lining from one side has lost. Piece looks very shabby. Please help for resolving the issue. I have a sony xperia t2 ultra which is under warranty i.e. Just 6 months old. The piece is found twisted and bend also silver lining from one side has lost. Piece looks very shabby. Please help for resolving the issue. Regards Rupesh Mayekar [protected] IMEI no [protected]

I have purchased one 24" LCD on this Sunday. This is delivered to me on Monday; since last 4 days I am sitting at home for the simple installation of the TV. But no one turns up yet. Such a poor service is not expected from SONY atleast. Please tell me what should I do ?

21664132, thats the SONY Service Request Number. WOW a Sony recognition number which means I am a proud owner of SONY product. Its so amazing how some o[censored]s are still stuck with the age old notion that this is the best brand. I Mean its advertised "ITS A SONY" which talks magnitudes about the brand, the technology, the company. But the only thing which is not visible within that the service which is outsourced or insourced which I don't really care...I expect to watch a movie or something on the TV I bought for 70K, is that a huge expectation? It's been 4 days (excluding) sunday and counting for some angel guardian from Pranank technologies to visit us and set the TV so that I can watch how my money spent looks like. WE HAVE CALLED them and NO RESPONSE...each time me and my wife are directed to some other number or some other technician... sorry to ask but are we as customers expected to talk / beg / request your technicians to come visit us for a job which you promised to provide and by all means the cost is already baked into the product (fitting charges). Mahesh, Syed and Pranank technologies and dont remember the technicians and the operators me and my wife spoke with ...everyone is under the impression that they are doing us a great favor by talking to us and even greater favor letting us know that it will be 11.30 PM in the night only then the SIR is available to bestow his humble presence to come and fit the TV... Every organization is established for a sole purpose which is profit making...SONY you are making profits...why do you want more..reason for asking is why do you give grand offers when you cannot fulfill the demand or fulfill the basic service such as installation??? Not sure if this will make any difference to the organization and its dealers who are not even bothered to pick the calls or make a call proactively and let the customer know about the delay caused due to various reasons... I am not even sure when the TV will be mounted for me to see what my money worth has bought... Until my TV is installed, will keep updating this... P.S. I am away from today 3.00 PM to Monday - will also let you all know if anyone contacted me during this time...

I bought 3 appliances day before.Two from samsung and one of sony home theater. Within 8 hours samsung appliances got installed but no approach from sony.i made 6 calls to service engineer but they didt turn up despite assurance.Sony lost shine for sure atleast in service.Unproffesional attitude.I will be forced to return the product tomorrow as Installation is part of service delivery.