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Sony India Complaints & Reviews

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Last updated Mar 25, 2024
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Sony India reviews & complaints page 268

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Address:Mumbai City, Maharashtra

Service Request: 1-[protected] Job no. W[protected] IMEI No. [protected] On 7th June 2014 I submitted my phone to ccom telecommunications which is auth. Sony service center in thane East Maharashtra. Issue with phone was "Switching off by itself while battery is well above 90%. Phone doesn't boot beyond Sony logo screen when not connected to charger. Phone turns on well when connected to charger but does not sustain itself when disconnected...
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radhika459
from Ahmedabad, Gujarat
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

giving damaged piece and refusing to replace it

Address:Mumbai City, Maharashtra

I bought Sony xperia p handset on 29march2013. from first day the cellphone was not providing internet connectivity and all, the shopkeeper told me to get a new sim card . after some days I observed that the cellphone has a sound notification problem and it does not give a sound for messages from whatsapp, incoming bluetooth file, normal text msg etc. I went to the service centre in nagpur, maharashtra on 11april2013. they said its a software...
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Mamta0110
from Noida, Uttar Pradesh
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Defective xperia z and poor service

Address:Gurgaon, Haryana

Hi Today was the fourth time I gave my phone in the service center in 10 months. Firstly, you provide us with a defective product. Then we get such a poor service from the company that a phone becomes a headache. I am highly dissatisfied with the product. As stated in my previous complaint, I re-iterate that this is my worst experience with a smartphone. I demand a new set this time instead of the repaired and defective ones...
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Satyanaraayanan
from Chennai, Tamil Nadu
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Faulty piece

Address:Chennai, Tamil Nadu

This is to inform u with regret that I bought sony z2 smartphone on 14/5/2014 on 7 / 6 / 14 the phone was malfunctioning ( display/touch) I submitted ur product to accelfrontline ltd ( authorised service center) Chennai 6 Ticket no : [protected] The same phone was returned to me assuring me on 9/6/14 that problem got resolved ( software update) But the problem still continuos... I was a dedicated customer of samsung until I bought sony... Now...
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MITALI GARG
from Delhi, Delhi
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Complaint regarding xperia zr

Address:New Delhi, Delhi

I have purchased xperia zr on 9-feb-14. i have phased heating problem in the set so I have submitted the phone to service center on 22-apr-14. the job sheet no is W[protected]. I have received the swapped set from the service center. but i phased the same problem again so i have submitted the hand set again on 6 may-14. job no. W[protected]. they have returned the same set after checking and said that i will not phase the problem again....
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rajivghosh.2008
from Mumbai, Maharashtra
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Installation and demo not done of home theater system

Address:Ghaziabad, Uttar Pradesh

Reference is made to my request for carrying out the free installation and demo vide id[protected] dated 07 Jun 14. On the same day your representative (Mr. Krishna) came but got totally confused and denied to carry out its installation saying that he has never handled this type of audio system (SONY HOME THEATRE HT-M5 mu-te-ki) and he can not do the installation, after that calls have been done repeated on the customer care no.[protected]...
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Perspective Designs & Interiors
from Delhi, Delhi
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Second complaint (no.15388982)

Address:Gurgaon, Haryana

Hi, I have purchased LCD TV Model no. HX925, serial no.2420554 on 23/3/12 AMT- Rs.1, 49, 999. First complaint (no.[protected] was looged by me on 9/04/12 with an issue of sound problem. no solution was given and the issue remained unsorted. Second complaint (no.[protected] was made on 26/08/13 with an issue of horizontal line on the screen. no action has been initiated till now. It has been more than an year that there is no appropriate...
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saikumark
from Vijayawada, Andhra Pradesh
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micro phone problem

Address:West Godavari, Andhra Pradesh

sir, i purchased sony xperia m mobile with dual sim feature on 29th may but from 30th onwards the receiver could not hear my voice properly.this happens only some times . customer service center officer said that change your sim it might be sim problem so i changed 3 sims but the problem is same. so i please tell me what i have to do...
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Pavan Chowdary
from Hyderabad, Telangana
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Software downgrade

Address:Hyderabad, Andhra Pradesh

Hi.

I have a sony xperia Sola mobile.
as per the new update of ICS i update my device.
But it is not at all supporting this device.
I have seen lot of complaints in the online about this,
And i approached Service centre but they have demanded for 350/- for downgrade and saying my device is out of warranty.

If the upgrade is not working properly the why should they have released the...
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Hardeep Gulati
from Ludhiana, Punjab
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Regarding Size replacement of LED TV

Respected Sir/ Madam, Greetings, I am a customer of Sony India. I recently purchased Sony Bravia LED TV KDL42W850 Sr No: 4307956 From Sony World Amar Enterprises Patiala on 5.4.2014. (Reciept No.:2343) .The Product is Simply Awesome. Its Triluminious Panel just take away you to a new world. As a genuine sony customer, I am Sharing my problem with you, as it may work for the betterment of the company. As soon as I purchased the product...
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arnabnandi1982
from Kolkata, West Bengal
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Delay in Replacement of Sony BRAVIA BX300 LCD Panel

Address:Kolkata, West Bengal

Respected Sir / Madam, This is now 16th days since I handed over my Sony Bravia TV set to Neosa Electronics in Barasat for a replacement of Sony BRAVIA BX300 LCD Panel. Since then, I have called up the customer care executives for 3 times, have written 5 emails, have visited the Neosa Electronics three times, but all in vein. With World Cup just three days away, I still do not wheteher I would get the TV before that though I was...
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satpa55
from Allahabad, Uttar Pradesh
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Repair/Replacement of Xperia Z C6602 with in warrenty period

Address:Dehradun, Uttarakhand

Dear Madam/Sir I bought Xperia Z C6602 vide Bill No 1882 dated 23.10.2013 from Xperia Store MANSHA ENTERPRISES Dehradun. I was astonished on the refusal of service centre to repair or replace the faulty phone. Visited the service centre on 09.06.2014 and got docket no [protected]. I gurantee and certify that my phone is not having any physical damage. But service centre told me that i may get new phone by paying Rs 15445 in place...
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richa1003
from Delhi, Delhi
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

sony xperia t2 ultra - unable to get it repaired

Address:Bangalore, Karnataka

Hi... I had purchased a sony xperia t2 ultra in the month of April 2014. It stopped working post 10days. The service center isnt accepting it as I have mistakenly lost the imei sticker. However the same is mentioned in the bill which I have produced in the service centre.. Even then they are unwilling to repair it. Warranty period is still on. After running 10times to iservice center I have decided to raise a complaint in consumer court...
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PV123456
from Mumbai, Maharashtra
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Disgusting experience with Sony service and quality

Address:Mumbai City, Maharashtra

I have purchased this TV at Reliance Digital Vashi Navi mumbai on 17th Nov 2013. On 12th Nov while watching TV it developed a small crack inside and starting showing up Vertical lines on one portion of TV. We have complained to service center and the guy says this is a physical damage. I confirm there is no external damage to the set and how can it be a physical damage. The product is under warranty. I request your attention to this issue...
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saju Mohan
from Mumbai, Maharashtra
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z2 heating problem

Address:Thiruvananthapuram, Kerala

I am facing un bearble heating problems (Applications stops work throwing error "Device need to cool down therefore shutting down") with my Sony Xperia z2 mobile of rupees 48000 thousand and took it to Sony authorize service center.They did some troubleshooting on my Brand New Sony Xperia Z2 model mobile and informed me that it is fixed. I tested it again then and there at the time of delivery and heating and rest of the problem did not go...
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naman.engg
from Mumbai, Maharashtra
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Poor response by customer service

Address:Panchkula, Haryana

This is the worst service I have ever experienced by any electronics goods service provider.I have purchased a LED and have requested the Sony Centre and customer service to get it installed in a given period of time. They committed to get it done, but its unfortunate to learn that they will not stick to their commitments. After continuous follow up still there is no response from customer service and the lady who is responding is so rude...
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Hissie
from Basti, Uttar Pradesh
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complaint against Sony servicing centre Chhindwara (M.p.)

Address:Chhindwara, Madhya Pradesh

Compaint against sony servicing centre (2nd floor Mansarover complex bus stand City :Chhindwara[m.p.]) I HAD submitted my xperia phone for speaker problem When I went to collect that phone I found a big Crack on my screen touch and speaker not working Earlier everything was working except speaker problem. My phone was under warranty and the mistake they did to my phone I need to pay 10000/- for it... Service has no proper working The engineer...
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Gopal Peri
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xperia m-- design & quality

Address:Hyderabad, Andhra Pradesh

Hi, I bought sony xperia m mobile costing 14 thousand rupees and the model of the piece is defective and the side panel and back panel covers and stickers got damaged and also the usb charging is not happening in the phone. I raised a complaint with local customer care ( sony service center ) they are not responding properly.Please help me in getting the issue resolved asap as its a new mobile...
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Chandukiwis
from Hyderabad, Telangana
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Sony Xperia Z2 heavy heating problems for heavy price.

Address:Hyderabad, Andhra Pradesh

Respected Sir, I am facing unbearble heating problems (Applications stops work throwing error "Device need to cool down therefore shutting down") with my Sony Xperia z2 mobile of rupees 48000 thousand and took it to Sony authorize service center at Ameerpet Hyderabad.They did some troubleshooting on my Brand New Sony Xperia Z2 model mobile and informed me that it is fixed. I tested it again then and there at the time of delivery and heating...
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Shanmugam Shannu
from Chennai, Tamil Nadu
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Regarding RAM missing from 4Gb to 2Gb in service center.

Address:Chennai, Tamil Nadu

Hi All, I have given my laptop to service center in chennai tambaram regarding display problem after they replaced the display and it working fine but main problem is when i gave the laptop it consist of 4 GB RAM after taking laptop back from service center it has only 2 Gb of RAM and i went back and ask the service person they are not responding at all. so please kindly help me on this. i now feel that why this things are happening...
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