Sony India Complaints & Reviews

dear sir/maam,
I am highly disappointed with sony india with respect to me going thru a horrid time of gettimg my hanset xperia z1 repaired.i had given the handset for repair on 26 may 2014 at service point janakpuri, new delhi and till date have not received it back. an estimate of rs 12000 was given to me and i approved it with advance payment on the same day.Inspite of calling service centre and ur call centre and talking to ur senior executives I have not received any definitive response about the status of repair and replacement.Everytime I have called they just gave me date for next week and it has been more than a month of calling and talking to ur executives,
I have spent 44k for the handset so either u refund me the amnt of the handset incurred my me or replace it within this week or I will be bound to take this matter to ur higher authorities or consumer forums for the same, If this is the kind of service sony is providing for their customers then I am sorry to say that this is not what ur customers expect after paying a huge sum of money on ur products.
even after mailing their service head and other executives neither have i got my phone back repiared not has it been approved for replacement.
kindly revert back to me and get the handset replaceD at the earliest possible as I am having a headache getting to talk to everyone o[censored]r representatives.


WORKORDER NO: W[protected]
DATE:26TH MAY 2014
PLACE:SERVICE POINT JANAKPURI NEW DELHI
IMEI:[protected]

I bought a Sony Xperia T2 ultra dual sim on 17th april 2014. Set was having lots of problems and it was handed to vista electronic care 5 times but all in vein. Set is not working up to the mark. I need it to be replaced with new one. Service centre denied and returned defective and repaired set in almost damaged look with camera flash inferior to original set. I have no option left to go to consumer court if my set imeimei number [protected] is not replaced soon

Hi, Four times I have submit my xperia tipo phone for the same problem(Touch not working) in service center janakpuri bou the problem is remains yet now my phone is in service center for same problem pls resolve my problem my tic.id is=[protected].

Name: Pradeepramasamy mail: [protected]@gmail.com mob:[protected] I bought sony vaio SVE151A11W pas a year before, when I start using my laptop I am facing more issues because of that I am unable to perform my activities . In the mean while I had problem in drive and flip area even I had warranty at the time they have charged me rs6000- Within four month I had the same problem. It impacts my day today activity After bought this laptop I am getting more pain please try to help me the laptop is one and only the source of my income please try to understand my situation. I hope you will provide the better solution to rectifies the issue Thanks in advance

Dear Sir, This s to bring to your notice that the problem I am facing with the mobile I purchased (sony xperia). It is a bad selection I made I guess, it is a bit of a harassment from the service I get. I really regret of selecting sony as a brand for mobile. I have been using so many sony products in the past and I selected mobile phone for the first time. Sony xperia t2 ultra dual purchased for an amount 24360/- + taxes and other charges paid for accessories and covers. serial number[protected] imei no:[protected] model d5322 black It’s a high end phone of sony xperia, purchased on 22.04.2014(bill copy included), I didn’t use for more than a month…. It is really a torture. First it was having the hanging problem and heating up while taking the pictures, I was on the tour and it really created so much mess for me, problems like in call dropping and restarting itself and heating up while taking pictures. Just after a month it fall from the bed and got the screen broken, really very bad quality of glass used for the touch, the only upper glass was broken but I was forced to get the whole panel changed and had to pay around 8.5 k for the same by the service center, which I paid bill included for your reference, which it took again 1 month for whole change, but then there was another problem I faced only 1 sim was working out of 2, they again taken for the repair and I had to wait another week or so, they told me they are changing the sim tracer and I visited again and found the same problem with it, so submitted again and now it has to be mother board change which I guess take another month now.. every time I call the service center I was told part not rcvd yet, waiting…. waiting and still waiting…is this world class company service…. REALLY SHAMEFULL !!! You tell me is this what a world class brand supposed to treat its customers. I really feel betrayed and harassed… not only the handsome money I paid to purchase this phone but paid for repairs as well. Even after paying more than 35k I don’t have the phone with me and no future of it. Please check in this matter and kindly get the phone replaced as everything in this phone has been changed and repaired. I only barely used for 1 month and I would request you to kindly get it replaced. Hope you will keep your brand name and in nice gesture help me in this regards. Kind Naveen Kumar. +91-[protected]

Name: Mr. Balaji K Phone Model: SONY XPERIA U (ST25i) Make: SONY Email: [protected]@gmail.com Missed Date: 19/10/2012 IMEI No.: [protected] FIR No.: 657/2012 Date: 01/11/2012 Lost Location: Vishakapatnam Dear Team, This is to inform you that this mobile is lost long back in Vishakapatnam, Andhra Pradesh and a FIR is registered over this. I find no action from the Police till date. Also people from Sony did not support me regarding this issue and mentioned that the details will be provided by the police. I have tried my best and at last I am trying by posting the complaint here. Please do the needful.

I have been a loyal Sony customer for many years now. I brought a 40 inch SONY EX52 LED TV in 2011. Recently the panel became reddish with pictures overlapping.We informed the nearby service centre-MADONNA SALES & SERVICE.A technician came and diagnosed that the panel is faulty and needs replacement. We confirmed the order a month back.The panel has not been replaced yet.In fact they are yet to give us even a proper job number. We have contacted them multiple times and the response has been pretty poor.Their staff does not show any concern for us and we get the feeling we are at their mercy rather than the other way round. This has not been our first bad experience with this service centre and they are soiling all the goodwill we have for your Company. Kindly see what you can do to improve your service because if this doesn't improve WE ARE SERIOUSLY THINKING OF MOVING AWAY FROM SONY AND BUYING ANOTHER TV. N SUDHAKARAN [protected]

Sir, Dominos had publicised an offer on our campus-promising 20% off on pizzas.But when I contacted the neares outlet they backed out of this offer.I request you to please either not make false promises or please deliver on the stated terms.

Dear Sir,
This is to inform you that I, Kamlesh Namdeo consumer of, Sony Vaio Lapltop Model No.- SVF 14212, WHITE WINDOWS 8 which is purchased from one of your jabalpur dealer (DEALER"S DETAIL-LOTUS ELECTRONICS, NEAR JYOTI TALKIES, JBP(M.P.)), is fed up of your poor response of your product service centre. I was thinking that your company is the best software company at the time when i was purchased your product but now i think your service is the worst one in the market. Please take a strict action towards my complain because laptop is of no use of mine from the date of purchase. Kindly provide me a proper service urgently & replace laptop battery so i can able to use it properly.

Thanks & Regards,
Kamlesh Namdeo
Contact No:- [protected], [protected]

I bought a Sony Smart TV - 32W70B on Jul 1st at Jeyachandran Stores, chennai. It started to give problem on the first day itself. It does not connect to 4mbps wifi connection as well, tooo slow navigation inside control on browser. Internet, the main feature on the Samrt TV is not working and its standing useless. Neither the technicians nor the customer care executive do not know what's the problem. As well careless answers from both customer care as well as the technicians. The sales guys at Jeyachandran, just raised their hands as if their job is over just after selling the product to the customer. Feeling frustrated in buying this Smart TV from Sony as from a wrong store Jeyachandran - Chennai.

To General Manager Sony Mobiles, India. Sub : Defective Product, Extremely Poor Services, Dismal Customer Care and Unprofessional Response Of The Managers This is in regard to the extremely poor product of Sony Mobile, awful services of Sony Mobile Service Centre, false promises made by the Sony salesmen on purchasing the product and the terrible response of Manager, Head Office Delhi. Being in Army, I am unable to visit service centers so frequently due to round the clock commitments of my job, mistakenly I trusted Sony Mobiles, who without fail gave me frequent troubles for which I am repenting till date. I purchased Sony Xperia C on 28 Dec 13, believing the salesman that the product is sturdy and would be reliable. I SHIFTED from SAMSUNG to SONY to experience better quality and services but to my astonishment the product started developing problems shortly after the purchase. The screen developed a black lining which started widening day by day. After six months when I went for some duty I, I submitted my handset to Sony Service Center in Indore, MP. The service center provided services which could have been rendered by any company. They were not in possession of the screen which was to be replaced for which I had to make a trip of 50 kms again from my duty station. Making a second mistake of trusting the Company for their services, I checked only the screen and not the complete handset. After reaching home, I discovered that the mic and the speaker were not functioning. The service center had developed a fault which did not exist before. Next day I had to leave for duty to Chandigarh where I deposited my mobile phone for repair. Again the Service center was not having spare parts and told me to come after two working days for which I could not wait due to service exigencies and had to leave for my duty station leaving the handset with the service center. Due to commitments which cannot be documented for security reasons, I had no time to visit Sony Service Station and suffered due to the faulty handset for a long time. I am posted at a place from where the nearest Sony Service Center is more than 100 km. The state of the product after expiry of its warranty can be well imagined by looking at its performance at present when it has not even completed half of its warranty period. It seems that Sony mobiles have taken its customers for granted not realizing the value of time of the customers. Purchasing Sony Xperia C has caused me tremendous harassment. I could not speak to my near and dear ones for a prolonged time not to mention the repercussions of loss of internet connectivity which includes financial losses and other losses which cannot be quantified. The extreme mental trauma experienced by me cannot be gauged and has reinforced my faith of not to purchase any Sony product and recommend the same to other customers and to my army colleagues. The response of the customer service and its manager was even worse and beyond imagination. I wasted my valuable time speaking to various executives in Delhi head office for which I have a call record to furnish at the appropriate forum. They promised me that their Area Manager will call me shortly for which I waited for six hours after which I had to call to ask why I was not given a call as promised, for which they had no answer. Finally I received a negative response from their end which was beyond my toleration level. Ultimately I had to return to my duty station without the mobile and again experiencing the same troubles. The employees of Sony Mobiles living in well connected places cannot even imagine the psychological state of the individual living in a remote place, separated from their family and not even able to speak to them due to relying on their product. Now after three days I received a call from their area manager which was supposed to be shortly after my initial conversation three days back. The poor services of Sony Mobile clearly demonstrate the sad state of affairs of the company which has no value of the time of its customers. The pathetic after sales services rendered by Sony Mobiles shows the lackadaisical attitude of its employees towards their profession. The customer care services provided only waste the valuable time of its customers and the company seems to exploit the busy schedule and the inability of its customers to visit the service center or file any grievance against the company. Distressed Customer Sanat Kumar [protected]

This is to notify my grievance against Sony Corporation towards the defective product sold by them. I made the purchase of Sony LED TV Model no. KDL40EX520 IN5, Serial no.2420432 on[protected] from a sony dealer Reliancedigital Retail Limited, Vashi Navi Mumbai. Unfortunately, the product has not performed well, since during a short span of 3 years of its purchase, there are two instances where the product got inoperative due to the poor quality of its parts. The first instance of its breakdown happened only after the 23 months of its purchase where the “LED Panel” of the Television became inoperative. Fortunately the product was covered under the warranty period during the breakdown otherwise I would have had to pay around Rs 25000/ towards replacement of the said Panel as quoted by your service staff. However at that time I had to pay Rs900/ towards transportation cost of LED Panel. Now, when the product is no long covered under the warranty period, the Mother Board of the Television has again become inoperative. The total expenses to cure it, as mentioned by Sony authorize service centre is Rs, 9801/ which has to be now borne by me. I acknowledge that Sony Corp. is a Japanese multinational conglomerate corporation and is one of the leading manufacturers of electronic products for the consumer and professional markets. Considering the high brand value and our esteemed trust on the Brand, we decided to purchase the Television only from Sony, rebuffing all other brands. But we were unaware of the fact that we will have to face so much of maintenance issues and other hidden expenses. I acknowledge that the Television is no longer covered under the warranty as it was bought 38 months ago. However, The Sale of Good Act, 1930 makes it an implied term of the contract that goods be as described, fit for the purpose and of satisfactory quality. As the product has become inoperative well in advance of its normal life expectancy, considering the fact that it has not been misused in any way, I regard the product of an unsatisfactory quality in respect of its quality and durability. I am really sorry to say that since there are two instances where the product got inoperative in a short span of 38 months, which means a defective model is sold to me and that too at a high price of Rs 64900/. Can anyone tell me that is it feasible or justifiable for a middle class person to spend Rs 25000/(which I was suppose to pay on change of Panel) or even Rs 9801/ every year on maintenance of TV after spending a hefty Rs 64900/ on its purchase. I humbly pray the Sony Company to repair the product free of charge or to replace it with the one which is working properly. I look forward to a positive reply and a resolution to my problem . You can contact me at the address stated below or at the contact number mentioned below. Thanking you. Regards, Rohit Raj Navi Mumbai Contact Number: [protected] email [protected]@rediffmail.com Other details of the invoice:- Model No. KDL-40EX520 IN5 Serial No. 2420432 Order No: [protected] Purchase Date: 19 Feb 2011 Dealer: Reliancedigital Retail Limited, Vashi, Navi Mumbai

My "Sony WT19i" fell from stairs and was not turning ON. This happened last month and i gave it to authorised service centre [MADONNA CARE CENTER, D.NO 334/D1, MENAKA ARCADE, JANATHA J., VYTTILA, COCHIN- 682019 ]. At first they told it was display complaint and kept my Phone there for almost 20days. Since there was no progress I bought my Phone back. Then the next day they called and told screen arrived from Chennai. So i gave the Phone again to the service centre. After fitting the display they gave me the Phone saying display is OK now but Mic is complaint and they cant do anything about that and use earphones to make calls. Also gave me a bill of 2700₹. If they could not find the problem in the first place, why they are authorised? And if Mic is complaint what is the use if me spending almost 3k ₹ for a phone? Better was i Buy a new phone. Its was their job to tell what was all the complaint.. right?? I want some compensation or please take down their authorisation title. This was the details of service Job card no: w[protected] Serial no: [protected] Thankyou, Sishir

Since last few months I am suffering from the problem with my phone that is I cant share anything via bluetooth.It doesnt connect with other devices because of this other some applications of sharing are also not working like flash transfer, xender, etc.Now fm radio is not working.
I have xperia Zr.Once I have replaced my phone because of software problem.I am from ahmedabad, what is the reason for this.

SMART SERVICES JOB NO : 14F16004, Dear Sir/Mam, Please note that I have launched a complaint on 15.06.2014 and the engineer from Smart Services visited on 16.06.2014 to service my SONY WEGA which was running without visual from 15.05.2014.As per the job sheet it is suspected to have an IC defect but as per the service centre they are yet to get the IC. Request you to please take this matter seriously and do the troubleshooting as earliest possible as we are basically running without a television. I am really sorry to say that no feedback was given regarding the updated status and after calling this feedback was shared. Really shocked that a company like Sony is taking so much time to service the product. Requesting the concerned to please take care of the situation as earliest. Thanks ... Dhrubojyoti Basu Mob : [protected] E-Mail : [protected]@yahoo.co.in

Sir,
I have bought Sony Vaio Notebook (SVF 15212SNB) on 06 Oct 2013 with Sl No[protected]. It is very sad to inform you that, the unit is not working satisfactory since beginning. Every month I have to complain and then it is rectified (two times operating system recovered by me through telephonic technical support by Customer Care executives and three times unit was repaired by your authorized service center Aditya info solution Lucknow including change of hard disk).
Now I want that the unit to be replaced with new one. As after going through so many cycles of rectifications by your trained engineers at authorized service center and Customer care executives it still requires rectification. So the unit given by you is fundamentally at fault. I handed over the unit to your authorized service center Aditya info solution, Lucknow on 30/06/2014 with replacement request. I am attaching the scan copy of original bill and service job sheets (4 nos.).
I am mentally harassed by this product and its frequent rectifications.
So I request you to change it with new unit immediately.

Thanks and Regards,

i was playing game on my sony xperia M. then i left it on the table. i received a phone call from my friend. suddenly i saw that display of my cell phone was broken.. in the begining, when i purchased phone there was a white line in the screen also.. i thought it is not a major problem. so i didn't complain.. now sony care ask me to spend 2500 on the screen... i bought it on 19th april 2014.. this is injustice..my phone is in guarantee period.. i want my phone's display to be replaced at free of cost...

We bought 40" Sony LED TV on 17/10/2011. With in 1.5 years TV started to give trouble. Problem at that time was No video, Pictures were like negative image. We called the Toll free number and filled a complaint[protected]. They found the LED panel fault and replaced it on August 2013 with new one at service charge of 3000. Again after 8 months from the date of replacement we are facing the problem again. Issue we are facing now is a black colour line appears in the picture and green light ray at the bottom of the screen. I raised a complaint on June 18th 2014 through Sony toll free number. A technician came from CTECH ELECTRONICS for service at that time the line didn't appear, So he asked me to take photographs of the problem when it comes. I send it across to them but they said it as image is not clear (Same images has been attached here which i have sent it to CTECH and Sony). Only once the technician came and after numerous calls to sony customer care they said as with high priority we will send the senior technician person. But till now no one visited to analyze the problem. Kindly help me in this. Model No : KDL-40EX520 Serial No : 2478331 Date of purchase : 17/10/2011 Old complaint number : 15338717 New complaint number : 19540601

I bought Sony Xperia M dual in February from flipkart the phone was working nice but suddenly it got wet one day by mistake from that day its not working properly. first i got network problem as network was not detecting by phone so i went to service center and get it repaired though its in warranty they said because it got wet we don't repair on warranty. After repair i got network but my bluetooth & wifi are not working again i went to service center then they said that there was a problem in motherboard they have to replace it but it will charge Rs.7000. I have warranty and its just few months old phoe how can the mother board get damaged so early. i want that it should be repaired in warranty.

first of all i complain against sony service centre and their response .i feel like they insulted me .when my call was running they did not listen me and only one type answer give me. i told u last 20 days, what happened with me. first of all i changed my speaker bcz alredy 5-6 times update my mobile till my problem was running .than after 6 days i went to service centre, my speaker problem was solved but heating problem and battery problem was grown so i submitted my mobile for another 6 days and they changed my mother board .so my problem eas solved . than on second day my mobile was not working likely we said that my mobile completely in dead condition .so i called in sony mobile toll free number, they told me to submit my mobile for last time than ur problem was completely solved, u have no need to go service centre .so i submitted my mobile and they changed m y mother board 2nd time .my problem was solved but after 2 days speaker problem grown, and when i called any one from my mobile my touch not working.