Sony India Complaints & Reviews

I purchased my Sony walkman NWZ-142f in the year 2009 at a prize of Rs. 2890/-. Now it has stopped working upon contacting sony service centre the solution I've got is that I have to pay another 1645/- to get it exchanged with new one which is 50% the cost of the new model. If I agree upon I will end up paying 4535/- for a product the current market price of which is just 3290/- Regards, AK Sahu

The screen in my Sony Xperia Z phone is cracked. I went to authorised sony service center in Malleswaram, Bangalore on 21st May, 2014. They scrutinised my phone and said I have to pay Rs.15, 000 and I would get a new phone. I said OK. Though initially they took my phone later while I was there they returned my phone and said " we will call you in 2 days" I couldn't understand what the next steps were and they didn't care to explain. They just said we will call you in 2 days. It has now been a week and I haven't received any call or mail from them. I tried calling them three times. They pick the phone and when I tell them my details they just hang up the phone or do not respond. Fourth time when I called they didn't pick the phone. Today(30th May) they picked the call and asked me to call in the evening to know if something can be done. So, I am still using my broken phone with no idea on what to do next. Should I go the local mobile service centers and get this fixed in a day. Will that be the punishment for me for purchasing the great SONY Xperia. I am sick and tired of the after sales service of SONY and am planning to spread the news to all my friends on my network to help them avoid facing this kind of hardship with SONY. Do you have a solution for my issue. Approximately how much time will it take to solve my issue so that I can plan accordingly. Narayanan.V, Mob - [protected] email - narayanan.[protected]@aol.in Bangalore Sony Xperia Z - Bought 8 months back Thanks, Narayanan

I had a complaint against Sony Mobile regarding a service that I had bought of them. I raised my concern with them but the response which I got was not satisfactory at all. Thus, I decided to file my complaint, Now am very unsatisfied from your service, actually I bought a cell phone(Xperia L) in June 2013. Before using this phone I was customer of Samsung India but getting some software problem by Samsung side, Then I decided Sony is a largest brand in the world related to Smartphone so I select Sony Xperia L, Problem is my phone power switch not working, But all my mobile features are working currently, I reached J.P. Electronic (Sony authorized service center) Rohini, New Delhi. One of your executive told me “SIR YOUR PROBLEM WILL RESOLVE UP TO 3 WORKING DAYS” and give me a receipt. Again I reached service center for collection my phone, executive give me my phone and told me now it is okay than I back to my home and restart the phone again am getting same problem power switch is not working and display is crashed, I shocked for this happen and again reached service center, Executive told me “SIR YOU HAVE AGAIN SUBMIT YOUR PHONE FOR RESOLVE” and told me “SIR GIVE ME 30MIN. ONLY FOR RESOLVE”. Than am very unhappy because am a serviceman and I waste my full working day but don’t gate any positive result. After 30min. again I visit service center, Executive told me “SIR YOUR PHONE IS WATER DAMAGED, FOR RESOLVE GIVE 6, 800 INR”. So now am telling you which kind of resolution from your service Team side?? kindly resolve it immediately ………. contact- [protected]@gmail.com [protected]

I have purchased this TV at Reliance Digital Vashi Navi mumbai on 17th Nov 2013. On 12th Nov while watching TV it developed a small crack inside and starting showing up Vertical lines on one portion of TV. We have complained to service center and the guy says this is a physical damage. I confirm there is no external damage to the set and how can it be a physical damage. The product is under warranty. I request your attention to this issue and resolve asap. PV Prasad [protected]

Dear Sir/Madam, I have purchased Sony xperia SP mobile in the m/o March 14 and from the date of purchased mobile is going down in every thing first its 8 MP camera clicking photo like VGA, touch is not working properly, applicatons are going corrupted itself. I have submitted the same to Sony service center last to last week at sec 14 gurgaon at Khitiz telecom with all these problem but they did not get resolved my all issue's still camera is clicking VGA photo, touch not working and applications is still going corrupted itself. When i asked from service centre person that still the things are not doing working properly he said its all what we can do with this mobile, which is very unsatisfactory answer by him. So, request you to please take the neccessary action and help me because i don't have much more time to spent for going to service center every week and doing followup because i can not take leaves from office for these things. Please note again i have submitted my mobile to same service center with ticket id [protected] but still they did not get repaired. If all the parts will get changed than what will be new in that mobile. So, i would like to get new mobile in replace of that. Thanks & Regards, Rahul Thakur [protected]

Hi, This is the request which is been forwarded to Sony Service Center, K-15, Lajpat Nagar, New Delhi 24/05/2014, I need to know your final decision as early as possible. This is in reference with multiple conversations with Sony customer care; I bought Sony Xperia Z1 jut 3 months before for the job oriented tasks. There are Major complaint in the mobile phone which are mentioned below • The Mobile remarkably heat up while charging and talking, unable to keep touching any body part. • Messages gets hung up whenever a new message is delivered • It is taking very long duration to charge the battery fully, unable to project for my job’s tasks • There is very short duration of battery life, drains up very fast As customer buying a mobile phone which is costing Rs 40'000 for job related purpose, unable to use it for the purpose, I am not happy about the product, not finding value for money which I have spent so I am submitting back this product, Kindly return the money as early as possible. Kindly find attached bill details and proof of email communication, which has done with Sony customer care. Hope you will do justice to the customer. With Regards, Shine Puttumannil Clinical educator MHC-India

Hi Sir/Madam, I had Purchased Sony Xperia L on Aug 2013. Model: C2104 Starry Black IMEI:[protected] The handset got camera lens fungus complaint within 2 weeks. I demanded for a replace but Service centre repaired the handset and assured to replace the handset if the complaint repeats. The same repeated within the month of December but the handset didn’t get replaced. Still issues are coming and warranty period is going to expire by Aug 2014. In this situation I cannot afford any more expense towards the product due to its build quality. I am very much dissatisfied by the response from Sony Customer Care support too. It’s been three weeks I have submitted the phone which makes my day to day works pending. I have clearly demanded for the replacement of my handset, not for the repair. It has been repaired without my concern. Kindly do the necessary steps or else I am forced to go for legal actions. Sony Service Centre: Madonna Electronics, near Padma Theatre Ernakulam Ref Job Number: W[protected]

I had purchased my sony xperia c phone on November 14th 2014 from sea breeze shop no.s-50, GCDA COMPLEX, marine drive, ERNAKULAM-31. Within 5 months from the date of purchase the phone turned defective due to overheat and frequently hanging. I gave it for servicing in the authorized sony service center MADDONA ELECTRONICS, AVS building, M.G road, kerala. They updated the phone and returned it and the same problem continues with default in connecting to the Internet using the mobile data pack. I called up they service center many times and they said they will take time and there are some hardware issues with the phone, its been more than 2 weeks . The phone was given first on may 16th and later given again on may 26th and still not returned. I hope you take necessary action aginst the service center or replace my phone as soon as possible otherwise i will have to take legal steps. job no. - w[protected], current IMEI NO. - [protected]

Sony LED KLV28R412B TV Faulty Dear Sir, I had purchased Sony LED TV KLV28R412B from Vijay sales kharghar navi Mumbai on 07.05.14 last 15 days ago. And now suddenly stop my led tv on 19.05.14 at 09 pm & complete launch no.1405B200845. Your service engineer comes on 22.05.14 check the led tv & spoke the mother board problems. I shook new tv purchase before 15 days suddenly problem. So Pls replace (Change) my LED TV another return my amount. Job no.J41076677 Thanking Yu. Milind Pahurkar [protected]

Dear
Sir/Madam,

I am very much dissatisfied with the service and behavior of people working over there in sony mobile service center at district center janakpuri (Delhi). i had given my mobile phone sony experia C model no C-2305 for repairing as the service engineer told that service engineer who will check the fault is out of the center so i left my set in the service center and later on when i asked they replied that there is a fault in the display of phone and it will take 3 to 4 days. After 4 days i went to the service center and there, they told me that it will take more 3 to 4 days to repair your mobile.

I am very much dissatisfied with the service and behavior of people working over there. i experienced really bad and worst response and service from sony service center, i really lost my faith from sony phones and service provide by your side, i will never buy sony phones, kindly look into matter and take necessary action for above mention problems and issues..

ravibhushan

Compaint against sony servicing centre (2nd floor Mansarover complex bus stand Chhindwara) HAD submitted my xperia phone 3 days back for speaker problem When I went to collect that phone I found a big Crack on my screen touch and speaker not working Earlier everything was working except speaker problem. My phone was under warranty and the mistake they did to my phone I need to pay 10000/- for it... Service has no proper working The engineer working there is not present in office... I just had to roam there 100 times when I gave there my phone I was not having a receipt of my submitted phone too..I have only 6 months I purchased this phone zr. My name himanshi Agrawal address bank colony road mohannagar chhindwara mobile number [protected]

Hello sir i bought a sony xperia c2305 and it will fall into water on 20.04.14. i sent to a service center in nagercoil. they said that it has liquid damage warranty. i gave it to them. till now they did not bring it back. about 36 day delay. they did not responce my phone and told me it was a company delay and also said different resons. i think they try to cheat me.they try to change my orginal spares. kindly response my request my mobile no: [protected], my mail id is [protected]@gmail.com. Thank you,

I bought Xperia V in October month of 2013 and it stopped working suddenly in April month.Need Service center address where I could repair my Xperia V model.I live in Pune and had contacted to authorized sony service center.;they replied me like that as they dont have idea about repairing of Xperia V model :(. I don't know now from whom I will get it repaired.Please help me out with this problem.

Sony Representative, I wish to bring the following facts to your kind attention: 1. I purchased a brand new Sony Xperia C handset (Cost: Rs 19, 499) from Croma at Pimpri, Pune on 2nd April 2014. 2. I found that the handset’s headset (one of its accessories provided by Sony in the handset’s box) microphone did not work and returned the set to ‘Chaitanya Electronics’ – Sony Authorized Service Center at Chinchawad, Pune on 5th April 2014. The service center representatives kept the handset and its headset under observation for three days, reproduced the fault and deduced that the fault is with the handset. On 9th April 2014, the representatives replaced the faulty handset and its accessories with another set (same model) of handset and its accessories. Same problem was again found in the second handset. After reproducing the fault in front of the service center representatives, I handed over the second handset along with its accessories to the service center. 3. I had been calling the service centers repeatedly but got no response. I had been sending repeated E-mails to [protected]@ap.sony.com, Sonyindia.[protected]@ap.sony.com, questions.[protected]@support.sonymobile.com, [protected]@vsnl.net> asking for refund, but with no luck and no reply. 4. On 30th April 2014, I got a call from Chaitanya Electronics (Authorized Sony Service Center, Chinchwad, Pune) to collect the second replacement (third handset) of Sony Xperia C handset. On that day, I went there to collect my handset and observed the same fault (non-functioning of the Sony Xperia C’s headset microphone when plugged into the handset) again in the handset. The fault was reproduced in the second replaced handset also. Following this, the Head of service center raised a query regarding the refund of the amount used in purchasing the original handset and forwarded the query along with the second replaced handset to the Head of technical operations at Sony headquarters. 5. On 10th May 2014, I met the Sony Technical Head at Sony Headquarters and once again reproduced the fault in the second replaced handset before him. I told him clearly that I would accept nothing less than the complete refund of my money used in purchasing the original handset. The head told me that he would be forwarding my case to the SONY MANAGEMENT and would be updating me by 12th May. After this, I have not got any call from Sony. I tried to contact Sony headquarters, but in vain. 6. Meanwhile, I sent E-mails to [protected]@ap.sony.com, Sonyindia.[protected]@ap.sony.com, questions.[protected]@support.sonymobile.com and [protected]@vsnl.net giving details once again and asking for refund. I did not get any reply. 7. On 21st May 2014, I received a call from Technical head from Sony Headquarters, Pune stating that he needs to have report from Sony technical team, Mumbai to process the refund application. He further stated that the technical team would be reproducing the defect and would be giving him the report. 8. Till now, I have demonstrated that a defective mobile set (Sony Xperia C handset) was sold to me on 2nd April 2014, that the defect is a design/manufacturing defect, that the said defect was demonstrated in three handsets at Sony Service Centers. That, since the defect is a design/manufacturing defect, I HAVE ASKED FOR refund of money; that though Sony has acknowledged the defect, it still prolongs the issue instead of sending refund amount. That from 2nd April 2014 to till date my money is with SONY in return for nothing to me; that I have been subjected to needless botheration and mental agony by SONY for which I expect adequate compensation from SONY. 9. I demand that SONY refund the cost of Sony Xperia C handset i.e. Rs. 19499 /- with interest as per RBI rules as well as compensate me for the sufferings undergone by me as listed at clause 8. mentioned above failing which I will be constrained to take up the issue legally through consumer court as well as bring it to the attention of print media and SEBI. Ganesh Chandramouli Ganesh.[protected]@Emerson.Com

I bought my Sony Xperia ZR on 30 June 2013. The screen of my phone broke down and the screen is not responding. I went to the service centre. People there say that it cannot be repaired and I have to pay half the price of the M.R.P and get the new one. I mean if you manufactured this, Can't you just make it repairable? I am ready to pay the charges, but why should I pay for a whole new phone if I only want my screen to be repaired. I am so over with this brand, nor am I ever gonna recommend it to anyone. If we customers trusted you over Samsung and Apple, then at least make sure we keep doing in future. Providing such a bad service and not caring about customers is not gonna be a fruitful treat for you people in future. I am just saying to either provide me a new phone for free of cost since it's under warranty (just like Apple Corp.) or else repair my phone's screen.

Dear Sir, I am a retired Defence Officer. I and my family have been ardent fans of various Sony products for a long time. With our implicit faith in Sony products, we bought a Sony television set model KDL - 40EX520 from MEHTA E - STORES, NOIDA on 20 May 2011. by investing a huge sum of money. 2. to our utter disappointment, with in just about three years, the colour consistency of the set has been adversely affected. Picture quality is far from satisfactory. 3. I have sought for rectification of the defect. 4. May I request that the set be repaired without imposing any financial commitment on to me. Such a noble measure by the company will go a long way in restoring our faith in Sony products. 5. I further request that this mail be shown to to the CEO and the MD. Thanking you very much, Cdr. B B Tapuria.

My complaint Compaint against sony servicing centre (2nd floor Mansarover complex bus stand Chhindwara) HAD submitted my xperia phone 3 days back for speaker problem When I went to collect that phone I found a big Crack on my screen touch and speaker not working Earlier everything was working except speaker problem. My phone was under warranty and the mistake they did to my phone I need to pay 10000/- for it... Service has no proper working The engineer working there is not present in office... I just had to roam there 100 times when I gave there my phone I was not having a receipt of my submitted phone too

I have deposited my laptop which i had purchased in march 2014 for touch panel of display to be change under my accidental damage cover insurance given by itself sony india on 24th april 2014 I had called about 7 times to service centre they just ask please give us the time for 2-3 days will will revert you back But till now they have done And when i had called today they told some shocking that they do not have any information from company why the part has not been delivered to us This what shows the company's after sale service and the employees who have deputed over in the city as senior service manager and bla bla . This is the worst ever service i got till date from a reputed company. Please make stirct action on this if possible Serial no 7070 Modern akm services sector 34 chandigarh Worst staff Worst services Worst service centre

On 28.03.2013 i had purchased a Sony Xperia Z C6602 mobile phone from the certified sales and service center of Sony India (Pvt) Ltd. i.e, QRS Retail Ltd., Sycamore Complex, Pattom, Thiruvanathapuram, Kerala. But within one week from the date of purchase the above mentioned mobile phone turned defective due to the overheat and very low battery back up. Immediately i produce the defective mobile phone to Accel Front Line Limited, TC 11/275-1, Ground Floor, Plamoottil Apartments, Keston Road, Kowdiar, Thiruvanathapuram, Kerala which has the certified sales and service center of Sony India Pvt. Ltd. When the defective mobile phone was replaced and a new one was given to me. Again on November 2013 the replaced mobile phone again turned defective due to Display Variation in the screen, Overheating and Frequently Hanging etc and this firstly replaced mobile phone was again replaced by the Madona Sales and Service, MC-VIII/1514-413A, Sowparnika, Kadappakada, Kollam, Kerala which they also have the certified sales and service center of Sony India Pvt. Ltd. Again this secondly replaced mobile phone again turned defective due to Overheating, touch sensitivity and vibration had lost, no battery back up and frequently hanging. So the secondly replaced phone was again given to the Madona Sales and Service, MC-VIII/1514-413A, Sowparnika, Kadappakada, Kollam, Kerala. I produce the mobile phone on 25.03.2014. They were reluctant to replace or repair it till this date. When the phone was produced within the warranty period they are liable to replace it. Otherwise it is a deficiency in service. I demanded them to replace with new one instead of defective mobile phone or repair it, but they were not turned up to heed grievances of my word. At the time of purchase they had claimed me that the handset (Xperia Z C6602) is build in high quality, Granting one year warranty etc. The main feature i was attracted in the mobile phone was, the phone is capable of Water Resistant. Hence i hereby call upon to replace the mobile phone, otherwise i will constrained to initiate all legal steps against you for the same relief. Purchased phone IMEI No:-[protected] Firstly Replaced IMEI No:-[protected] Secondly Replaced IMEI No:-[protected]

Hi, I am facing a serious issue regarding phone hang in my phone xperia L. My phone regularly gets hang after every call and then i need to off the screen through power off button again and again. The worst part is that i have been reporting this issue to service center 4 times but got very negative response through them. My handset was submitted to them first when there was issue regarding the flash. At that time they changed the mother board of that phone and gave it back to me. After that the flash issue got resolved but after that service my phone hang issue got started and from then this issue has been continuing regularly. Although i have submitted my phone in service center for three more times and each time they keep the phone on testing for 3-4 days and update the software and give it back but the issue is never resolved. The problem still remains there and each time after updating the phone i go to collect my phone and ask them what was the issue, they reply in a same monotonous tone that the phone is working fine now and the software is updated now. But after i start using it the issue remains the same. I don't know what is going with this company Sony these days. People are getting frustrated through this hang issue. Each time i go to service center, i always found a crowd of people fighting in the service center regarding the same issue. For the same issue if someone has to go twice or thrice to service center then i think this is very embarrassing for the customers using Sony Smart Phones. I want the company to look after this issue on a very serious note or else i hope Sony is goanna loose its reputation in market very soon. Even I had a very high and good image of Sony, but after this kind of service i am seriously very disappointed. I request very kindly that to look very positively in this matter and revert as soon as possible for a better relation. I seriously do not want to loose hope with the company, although i personally love Sony a lot and recommend every person to buy it. My contact No. +91 [protected] Raman Talwar