Sony India Complaints & Reviews

I purchased a mobile Z Ultra for Rs45000(prevailing price then) on 19th Nov 2013, through online Flipkart. On 26th June 2014, to my shock my mobile phone went blank and frozen. I immediately approached their service dealer namely Repair and Return Technology (India) Pvt. Ltd, and requested them to take the issue with Sony company for replacement. However after examining my mobile they asked to me to surrender the mobile and gave me a job ticket no: W[protected] and asked me to come in the same evening to collect my mobile after service. I was made to wait for 4 hours there to get this response. In the evening I called them over their telephone no 43590708 regarding the status of my mobile, they dodged and asked to me collect the same on the next day i.e 27th June 2014. Again When I contacted them they asked me to call back in the evening. I again called them in the evening. They again dodged and asked me to collect on the next day. Now 5 days gone, I am in 30th of June 2014. Again when I called today morning they asked to call in the evening. I think this is clear case of cheating. In stead of replacing my mobile they are dodging the issue for one reason or the other or at least they must refund the price with damages. The customers are taken for a ride. I have spent huge sum of money to buy this mobile and now they left me grieving.

Myself Nilima Singh, i have purchased sony Bravia 46" TV Model no 32w600 serial no 4321231 in the month of Aug'13 from CROMA Store janakpuri New Delhi, but now its mother board is not working properly. I lodged the complaint for this on 18 june'14, my service request id is 19655961, which was assigned to jolly electronics world. then their engineer, Mr Amrit visit my place on 23 june and said that the mother board is not working properly, we have the part in our store i will bring it and repair the TV on on 26 june. So on 26 june when i called him he again assigned me another date that is 28 june. Then on 28 june when i called him he didn't pick my call and blocked my number. So i called to jolly electronics, ask them for that. They said that your request id is already closed as our engineer reported us that everything is perfectly ok and there is no problem in that TV and till today i didnt get any call or any engineer from the side of sony or jolly electronics. The Indian consumer is no longer ignorant of his rights. Please note he has now various mediums such as Internet, social sites, Print media, Consumer forums such as consumer courts, and the Indian legal system to restore his rights to him.Therefore Sony cannot rely on its size, stature, might and its full fledged legal department any more, to stone wall small customers like me. NILIMA SINGH [protected]

The button 3 on the numlock side is not working properly. once we clicked the button, it is taking too much time to respond.and if it gets respond, then the key will type unstoppable.Also it is typing unnecessarily without clicking that button.

I have purchased Sony Xperia M through eBay in march 2014 with 1 year Manufacturer warranty. 2 days back, I faced issue with display suddenly(After switching OFF the alarm, while doing this the display was fine). Display has completely stopped working with in 3 months of purchase. I have visited authorised Sony service center in jayanagar, Bangalore. I did not get any positive response for the same. The response i got is that may be i have pressed the display hardly than the usual way. Very much disappointed for the service provided with in the warranty period.I am writing this so that appropriate action can be taken from your end. As Sony Brand has its fame in market, this kind of response is not at all appreciated. I expect immediate action from your end which might restore the customer satisfaction that Sony is known for.

When i contacted Sony toll free(case ID:[protected] no, they asked me to contact nearest service center because of a Hard ware issue(wifi).when i went to the service center they asked me to wait for 15 to 20 days for solving the issue.after purchasing a high value product do you really want me to wait for these many days? i need a reply form Sony.

When i contacted Sony toll free no(case ID:[protected], they asked me to contact nearest service center because of a Hard ware issue(wifi).when i went to the service center they asked me to wait for 15 to 20 days for solving the issue.after purchasing a high value product do you really want me to wait for these many days? I need a reply form Sony.

Dear sir/madam, Impressed with the quality and service record of sony india products I had bought an LCD TV(Model 32S400A) and a home theatre system from National Enterprises Saharanpur in Oct 2008. Over a period of time the service of both the products have been good. During this time I have been transferred to Varanasi also but the performance of the products continued to be satisfactory till 18 June 14 when all of sudden the TV lost its colours. I being out of station my wife lodged a complaint(ID[protected] with your call centre which was attended by Mr Manish Pandey at1320 hrs on 20 Jun14. Mr Pandey informed me that he has checked and noted the problem and would inform the company about it, thereafter the the company representative would contact you and give you estimates. It has been a week since then and nobody has contacted us with the estimates. This has been the first time when I have been disappointed by the services of Sony India. I hope this is one of the abrasion and not a routine feature. I look forward to your urgent intervention and an early repair of the said LCD. Regards, Wing Commander A K Sharma mob-[protected], [protected]

When will I get my Phone?
SonyIndia=[protected]' Ticket ID: [protected]
We bought a Sony Xperia Z purple colour phone on 29th Mar’13 which broke in an accident in the month of Nov’13. We submitted the broken phone and a demand draft of Rs. 17995 to Sony Service Centre SG highway Ahmedabad on 21st Nov’13. We received a replacement phone with 6 months no payment replacement warranty (ADP) on 6-Dec’13. When we opened the box in the service centre the phone was BLACK in colour

Since we were confirmed by the service centre that we shall receive the same colour device (purple), hence the change in colour (black) was not accepted. To this incident Ravi the help desk executive at your Sony Service Centre confirmed that they shall replace the device with purple shade. Basis this discussion the device in black shade that we had received, was handed over to Sony service centre Ahmedabad the same time. They took the phone from us and told us it will take 10-15 days for the purple phone to arrive for which they did not give any other document. A new purple phone arrived after almost a month later on 4th Jan’14, again this time they did not give any document mentioning the new phone is purple in colour and the letter provided previously would only stand good for any future interactions.

The purple phone which we had received on 4th Jan’14 got damaged while kept on charging on 5th June’14 between 10:30 PM to 11:45 PM. We submitted the phone to Sony Service centre on 6th June’14 for replacement as it was in 6 months no payment replacement warranty (ADP). On 12th June we received a call from the service centre saying that this phone is not covered under the warranty (ADP).

My husband called the customer care number and spoke to Rahul & Manish and explained the entire scenario to them, Rahul then tried to contact the Ahmedabad Service centre Manager (ASI) who was not well and could not speak. He then spoke to Jignesh the service centre executive to see the details of the job sheet, wherein Jignesh went to speak to his Manager Gautam Shah who refused the replacement under warranty.

The IMEI of the purple phone and the IMEI mentioned in the job sheet (mentioning 6th Dec’13) is same, but the purple phone was received on 4th Jan’14. If I count the days of warranty (ADP), the policy expires on 4th July’14. Why am I being said the warranty has been expired. Delay at your end, in delivering the correct handset should not put the phone out of warranty. It’s a miss at your end.

It took 45 days for us to receive the purple phone after paying 18K, for which we were already very upset.
· Original phone purchased: 29th mar’13
· Phone got damaged: 20th Nov’13
· Demand Draft submitted: 21st Nov’13
· Broken phone submitted: 21st Nov’13
· Black phone received: 6th Dec’13 (wrong phone)
· Black phone returned: 6th Dec’13 (wrong phone)
· Purple Phone received: 4th Jan’14 (correct phone)
· Purple phone got damaged: 5th Jun’14 (correct phone)

The phone is right now with Jignesh at the service centre and he said he will send an email to escalate the case further, however we have not received any update on it.

Please provide a replacement at the earliest as it is affecting my work a lot (without email services) like it happened last time.

Delay in the process will provoke me to file a consumer complaint.

Am Arvindkrish from Coimbatore and bought a ps4 months ago and it started ejecting the disc automatically when I tried to insert a disc..and it's not readin any disc and I tried to service my ps4 and I visited local sony service centre and there is no one to attend my problem ...they did not take my ps4 or check it ..they said the person fr this department is absent and in the service centre they told me to visit the next day and then again the person was on leave ...I can't believe in song service centre this is happening ..it's very disappointing ...Coimbatore's service centre is totally disappointing ..it's been 2-3 days and now my ps4 is in Sony service centre ...they told they'll contact me but still they didn't contact me ..I'm fed up ...they r makin me hate sony ...check the service centre in Coimbatore ...pzzzz Thank you

I purchased SONY mobile handset Xperia ZR on 22-Jan-2014 and it is in warranty period. <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" />
It fell down and the battery pin got broken.
Therefore I went to Vigneshwar Services (SONY Service center) for servicing, but they told that they will not repair it; even I was ready to pay the service charges.
Vigneshwar Services asked me to pay Rs. 13, 999/- for replacement of the same model!

As SONY is a reputed brand that's why I decided to purchase it in Rs. 26, 000/-. Since SONY service centerdenied to repair it instead asked to pay Rs. 13, 999/- for replacement of the new handset, which is not acceptable to me.
How can SONY sell their product without service?

I need justice for this issue and hence logged this complaint.

Please do the needful asap.

The SONY mobile handset details are as below:

Model No.: C5502
IMEI No.: [protected]

The Vigneshwar Servicesdetail is as below:

Vigneshwar Services
Opp. Koramangala Club, 6th Block,
Bangalore, Karnataka - 650095
Ph: 25525400

The details about myself is as below:

Name: Jitendra Bhola
Mobile No.: [protected]
Email-id: jitendra.[protected]@gmail.com

Note: Earlier the same mobile model replaced twice by SONY due to defect in the handset.

Due to some technical issue I am not able to attach the INVOICE document.

Dear
Sir, (Concern authority)

I have purchase a mobile as per mentioned subject model no. Emei no. On dated 21.03.2014 vide bill no.
Nipl/si/004426 from nesco system pvt. Ltd. Inthe name of rahul kumar gupta .

Which got a problem in sim port which repaired
By its service center aditya
Infosolutions -b-11, tilak marg, dalibagh, lucknow on 17th of may, 2014
(Ticket no. [protected] aditya infosolutions)


Again it
Has problem on 22.05.2014 and above
Service center changed faults front cover assembly, tuch pannel and display.
(Ticket no. [protected] aditya infololutions)


Again it
Has problem again on 9th june, 2014 auto re-start problem during all these two
Times wihout any ticket no they have re
Loaded software ( tcket no. [protected] aditya infosolutions)

During
All above problem communicated to customer service desk on phone mr. Yashwant -
[protected] & mr. Sanjay-sales manager- [protected] but not received any
Satisfactory response and maximum time i received very poor response from mr.
Sanjay which not picking the phone and rude behavior toward customer.


Directly
Called to sony customer case no.[protected]

But not
Geting any satisfactory response.

Right
Now my phone is lying with above service center with the same condition. I
Would like to get my cell phone either exchange a new one .

I belong
From educational consultant having dependency on phone, emails, online support
Whcih suffers during above problem and neglegence of service center and sony
Desk which suffers more than one lacs
Which is entitled to claim to sony authority
Along with provide a new phone which should be same condition as a new
Phone as it was at time of purchase. I do't have a time to carry this all time
Such service center and face to poor response.


Expected
To register my complaint and better disposal of the same.

m himanshu jain from delhi i purchase a sony xperia m last year.and itstart giving me trouble after 2 month.still it giving me same problem.ivisit service center of sony lot of time.they always temprery repair myheand set and phone again start giving me same problem.m middle classperson 13thousnd is big amountfor me.i completely fed up with sony fakepromisses.and i wanna resolve my problem.they are not giving me anysatisfaction as they submitted my device 3 times in there service center.my phone is still in your laxminagar service center..jobsheetnow[protected].it is realy last time.i want a new heandset or my money refund.i will not gona accept my faulty heandset again..Still I dont get any replay from you...now its high level of my patients I will go for consumer court now..you please mail me my all job sheets in soft copy as a proof of your face company promisses...with in 24 hours eles I will take a legal action against your company...in consumer court... HIMANSHU JAIN [protected] DELHI...

A Month back my dad was facing a problem with his Sony Xperia Z. Once the charger was unplugged the phone went off. so we went to the Authorized Sony service center. they took the phone, they said ' sir humko ye phone b'lore mai bhejna hoga, waha se estimate ayega' . we had no other choice than to wait. it took them around 2 long weeks to get an estimate to repair a Mobile phone(well that was real quick). this is not the end to the prob, i get a call from sony service center on the 14th day and they say that ' sir aapke mobile ka estimate aa gaya', out of curiosity i asked 'estimate kitna hai?' with a cool n calm tone he says 'only 29, 570/- Rs ' i was shocked to hear, that a phone which costs 37, 000 has an estimate repair cost of almost 30, 000/-, we decided not to repair it from the authorized service center. i went to a regular ' recharge wala' who even fixes mobile phones, i gave him the phone, explained him what the prob was. he told me to come back after 3-4 days and collect the phone. i was happy enough to hear that. he fixes the prob, the fault was with the battery.the battery had to be changed. the battery costed me only 1, 700/-.this is purely a case of attempt to fraud. we request you to please take some action against this

This is my final complaint to Sony regarding my Xperia Z1 repair (Job id- w[protected]. I have submitted my cell at Immortal Services, laxmi nagar which is your service center o 1st June 2014 and today is 25th June I still haven't recieved my cell...m just tired contacing ur service center people, customer support and corporate office in Mathura Road...I am a govt. official working for human rights commision of India...I[censored] guys will not revert to this complaint within 1 day trust me I will sue Sony India on national level...I will not only sue you in consumer courts but also make sure that i will contact the ministry of industry and commerce of India regarding the poor services and the fraud which sony is doing with customers.

Hi Team,
I have purchased sony xperia z from flipkart but now it is hanging.It is third time I am facing issue, I have got replacement twice for two other reasons. Now again same problem . Again I cannot keep the phone on service centter plz.please help

Dear Concern, Greetings! I have purchased sony handset model xperia z1 for 40k, three months back.i would like to inform you that since beginning i was facing problems in the handset like overheating and hanging problem and slow touch response for that matter i had submitted the handset at sony service centre on 27 may after using my handset centre were agreed to replace my phone for which they had asked 7 to 10 days maximum time, but since I have not received my Handset its already been a month.I am only getting commitment from the centre but not the phone as well as the harassment I Feel like am begging my own mobile phone I am thankful to The consumer forum to giving as a platform where we can address are issue, problems and queries. I Would appreciate Speedy response and resolution from the forum Regard Rajan Kapoor

Hello, I have recently purchased a 32 inches Sony Bravia LED KLV32R482B (1/6/2014) from Great Eastern Store in Kolkata Behala. Being an ardent follower of the Brand Sony, I did not mind paying extra for choosing Sony to other popular brands however to my utter surprise, on the 20th day of the purchase the screen started showing vertical lines dividing the display. Being extremely disappointed, I raised a complaint Ref# 19687126, and an engineer visited my place today and diagnosed that the screen is faulty and will be either repaired or exchanged. My concern is I had purchased this TV set just 20 days back and if at the outset it is faulty, I would definitely not want to repair but get this replaced. I hope Sony as a Brand would not disappoint customers and provide such faulty sets at the outset for sale in the market and as a gesture of the fault for which I am suffering, the replacement should happen immediately. Keeping in mind the LED was purchased for the ongoing FIFA season and the sole purpose for investing my money and efforts would go wasted if the replacement new unit does not arrive immediately. I am extremely dissatisfied, disappointed and saddened with this turn of events

Dear Sir,
My system (HCR -FLX%d SW, SS-FLX DRC, WS-FL9x Xattached is lying unattended for more than 3 months in Sony service center at Agartala. Before that it was lying unttended for more than a year. It was some how repaired and I paid Rs. 3000.00 as service. But the day on its repair, it became gain out of order and again lying unattended for more than 3 months.
Kindly take appropriate measures.

Best Regards,
Sincerely yours,
Biswanath Bhattacharya| Kunjaban Colony | East of Circuit House |
|Agartala -799005 |Tripura |
Cell No : +[protected] |+[protected]

On 29.10.2011, I purchased a Sony LED KDL-40EX520 from M/s KBM Electronics, Delhi, which is an authorised Sony dealer. Right from the beginning the tv started giving one trouble or another. Later, I opted for its extended warranty for two years from Sony India Ltd. During this time span of about 3 years, the television has a history of very frequent breakdowns. It has given mental agony and anguish due to poor workmanship, which is least expected from a market leader like Sony. Under the circumstances, it is apparently clear that the television is prone to malfunction quite often and as per your policy of not renewing AMC offer if a product is more than 3 years old, I am going to suffer heavily once the AMC is over. It is therefore requested that keeping in view the huge goodwill of brand Sony, my t television may be replaced urgently. Dharmender Kumar 4/52 Geeta Colony Delhi-31 Mobile [protected]

I bought Sony Xperia Z.. Mobile is still in warranty. Only touch screen is not working else every thing is working perfectly like speaker, showing display, getting calls but cant operate touch screen. so cant pick up calls. I visited Sony service center. They said "your warranty is void due to your mobile's litmus paper in charging slot become red because of water internal damage" They don't want to understand one silly thing that if mobile get internal water damage then mobile must be dead as its an electronic device. But they are stuck with only one reason "your mobile warranty is void due to red litmus paper" Is it a valid reason from one reputed Company "SONY" ? I thought, my mobile phone is secured as i have 1 year Sony company warranty. But they broker my all expectations. Right now my mobile having Sony authorized company warranty, which cost me 37, 000 rs, is totally useless for me.