Sony India Complaints & Reviews

A Month back my dad was facing a problem with his Sony Xperia Z. Once the charger was unplugged the phone went off. so we went to the Authorized Sony service center. they took the phone, they said ' sir humko ye phone b'lore mai bhejna hoga, waha se estimate ayega' . we had no other choice than to wait. it took them around 2 long weeks to get an estimate to repair a Mobile phone(well that was real quick). this is not the end to the prob, i get a call from sony service center on the 14th day and they say that ' sir aapke mobile ka estimate aa gaya', out of curiosity i asked 'estimate kitna hai?' with a cool n calm tone he says 'only 29, 570/- Rs ' i was shocked to hear, that a phone which costs 37, 000 has an estimate repair cost of almost 30, 000/-, we decided not to repair it from the authorized service center. i went to a regular ' recharge wala' who even fixes mobile phones, i gave him the phone, explained him what the prob was. he told me to come back after 3-4 days and collect the phone. i was happy enough to hear that. he fixes the prob, the fault was with the battery.the battery had to be changed. the battery costed me only 1, 700/-.this is purely a case of attempt to fraud. we request you to please take some action against this

This is my final complaint to Sony regarding my Xperia Z1 repair (Job id- w[protected]. I have submitted my cell at Immortal Services, laxmi nagar which is your service center o 1st June 2014 and today is 25th June I still haven't recieved my cell...m just tired contacing ur service center people, customer support and corporate office in Mathura Road...I am a govt. official working for human rights commision of India...I[censored] guys will not revert to this complaint within 1 day trust me I will sue Sony India on national level...I will not only sue you in consumer courts but also make sure that i will contact the ministry of industry and commerce of India regarding the poor services and the fraud which sony is doing with customers.

Hi Team,
I have purchased sony xperia z from flipkart but now it is hanging.It is third time I am facing issue, I have got replacement twice for two other reasons. Now again same problem . Again I cannot keep the phone on service centter plz.please help

Dear Concern, Greetings! I have purchased sony handset model xperia z1 for 40k, three months back.i would like to inform you that since beginning i was facing problems in the handset like overheating and hanging problem and slow touch response for that matter i had submitted the handset at sony service centre on 27 may after using my handset centre were agreed to replace my phone for which they had asked 7 to 10 days maximum time, but since I have not received my Handset its already been a month.I am only getting commitment from the centre but not the phone as well as the harassment I Feel like am begging my own mobile phone I am thankful to The consumer forum to giving as a platform where we can address are issue, problems and queries. I Would appreciate Speedy response and resolution from the forum Regard Rajan Kapoor

Hello, I have recently purchased a 32 inches Sony Bravia LED KLV32R482B (1/6/2014) from Great Eastern Store in Kolkata Behala. Being an ardent follower of the Brand Sony, I did not mind paying extra for choosing Sony to other popular brands however to my utter surprise, on the 20th day of the purchase the screen started showing vertical lines dividing the display. Being extremely disappointed, I raised a complaint Ref# 19687126, and an engineer visited my place today and diagnosed that the screen is faulty and will be either repaired or exchanged. My concern is I had purchased this TV set just 20 days back and if at the outset it is faulty, I would definitely not want to repair but get this replaced. I hope Sony as a Brand would not disappoint customers and provide such faulty sets at the outset for sale in the market and as a gesture of the fault for which I am suffering, the replacement should happen immediately. Keeping in mind the LED was purchased for the ongoing FIFA season and the sole purpose for investing my money and efforts would go wasted if the replacement new unit does not arrive immediately. I am extremely dissatisfied, disappointed and saddened with this turn of events

Dear Sir,
My system (HCR -FLX%d SW, SS-FLX DRC, WS-FL9x Xattached is lying unattended for more than 3 months in Sony service center at Agartala. Before that it was lying unttended for more than a year. It was some how repaired and I paid Rs. 3000.00 as service. But the day on its repair, it became gain out of order and again lying unattended for more than 3 months.
Kindly take appropriate measures.

Best Regards,
Sincerely yours,
Biswanath Bhattacharya| Kunjaban Colony | East of Circuit House |
|Agartala -799005 |Tripura |
Cell No : +[protected] |+[protected]

On 29.10.2011, I purchased a Sony LED KDL-40EX520 from M/s KBM Electronics, Delhi, which is an authorised Sony dealer. Right from the beginning the tv started giving one trouble or another. Later, I opted for its extended warranty for two years from Sony India Ltd. During this time span of about 3 years, the television has a history of very frequent breakdowns. It has given mental agony and anguish due to poor workmanship, which is least expected from a market leader like Sony. Under the circumstances, it is apparently clear that the television is prone to malfunction quite often and as per your policy of not renewing AMC offer if a product is more than 3 years old, I am going to suffer heavily once the AMC is over. It is therefore requested that keeping in view the huge goodwill of brand Sony, my t television may be replaced urgently. Dharmender Kumar 4/52 Geeta Colony Delhi-31 Mobile [protected]

I bought Sony Xperia Z.. Mobile is still in warranty. Only touch screen is not working else every thing is working perfectly like speaker, showing display, getting calls but cant operate touch screen. so cant pick up calls. I visited Sony service center. They said "your warranty is void due to your mobile's litmus paper in charging slot become red because of water internal damage" They don't want to understand one silly thing that if mobile get internal water damage then mobile must be dead as its an electronic device. But they are stuck with only one reason "your mobile warranty is void due to red litmus paper" Is it a valid reason from one reputed Company "SONY" ? I thought, my mobile phone is secured as i have 1 year Sony company warranty. But they broker my all expectations. Right now my mobile having Sony authorized company warranty, which cost me 37, 000 rs, is totally useless for me.

I'm from Delhi, I bought Sony Xperia C on 14th January, 2014 from Vikas Puri, It worked fine for a month and then it's audio port stopped working. I got the mother board changed after waiting for three days and the very next day phone started heating up and restarting. I went to the service center again and again. twice they updated the software saying there must a problem with the sim or the memory card. I got both my sim cards changed and bought new memory card and got the phone updated from there four times. I had to leave for hyderabad so I couldn't apply for replacement as it takes a few days. So I took my phone and came to Hyderabad, where I am pursuing my MBA. I'm now at OBS hyderabad which is 15 km far from the main city. The problem still persists. I went to Ameerpet service center they refused to accept my phone because the iemi number from the back of battery had washed off. They did not even try to ask the previous service center about it. I requested and still nothing was done. I was sent back. I had to go so far and nothing was done. I came back then I filed a complaint on sony's service support. This was the complaint id: 1-[protected]. The asked me to go to mehendipatnam service center. I went there but the person they asked me to meet wasn't there. And those who were there refused to check the phone. My phone is still restarting and heating and Sony is showing no responsbilty towards it's annoyed customer. I have visited various service centers now. And I have no patience left now. I want Sony to come to my college and take my phone from me and get it repaired. Or i want compensation for all the inconvenience caused by them in terms of money. This is a ridiculous way of treating customers. I will never be able to trust Sony ever again. I would have to request consumer court to take some action against it asap! Thank You.

I have purchased Z1sony mobile 3 month back in 40000 rupee
But since begning there is some Problem in the hanset.
Hanging Problem over heating Problem i have submitted the phone to sony care in amritsar on 27 may, As commited too me That, they will replace the ph in 7 day to 10 days maximum but it is been a one month i have not recieved my phone yet. Every day i am getting commitment but not the phone
And the Harassment too

I would like To request consumer forum please look into the matter and Help me to get my phone or money Asap.

Regards

Rajan Kapoor

I bought sony Xperia Z on 2 oct 2013. I started facing overheating issue and camera clarity problem around January - February. Because of college i couldn't visit the service center. Therefore I somehow managed with my handset. But the problem escalated day after day. So Finally I went to AROMA Instant Services, B.R.S. Nagar Market, Ludhiana, Punjab, India.I first went to the service center around 5-6 june 2014. They said that they would initially do an software update. As my USB cable was also not working they also promised to replace it. After this I got no call from them for 4-5 days. Finally I called them on 10-12-june 2014(7 days to update software SERIOUSLY!!!)..I collected the phone on 12th june. I used it for a day and found that the same problem.DUring these days I was given a standby set which I returned after getting my set back. When I returned the set they got it submitted but next they call me accusing me of not returning standby.I reassured them and tell them to see the CCTV footage Finally they found it from their own office(Please check your own place before accusing others). I again went the next day with the same problem. After about 1.5 hours of wait my turn came. I again told the same problem. The person who was addressing my problem taunted me saying "Isn't your phone being heated up more often" and accepted the phone unwillingly. After 1-2 days I again get a call to take my phone back. I go to collect the phone back asking what they did. They replied Software update. I was shocked. Do they think that we have got no sense. They keep on doing the same thing again and again.I took the phone again but as all o[censored]s know the problem was again not resolved. So i again went to the service center after some days that is on 20 june 2014. I had to again wait and this time for 3hours. My turn came again they started arguing I again proved that my phone isn't working right. So they accepted it. I've submitted my phone thrice. Do you service people think we are free to come to your service center and waste our valuable time. I've not got my phone back yet.I went today to the service center. They gave me a set which was in worse condition than my phone. I refused to accept it. Also I was not told about giving a refurbished product. Again the service personnel started arguing that your phone was also scratched. I told that it was scratched protector and the phone was not broken from edges unlike the one they gave meAlso they again asked me for a standby back which I was not even issued the day I submitted my phone on 20th.Again accusing me of not returning the set which I didn't even get. I have not been given any standby set from company.Since 20th I am facing a lot of problem. I am feeling harassed by your service personnel. I want my problem to be resolved as soon as possible or I will have to file a case in consumer forum.Kindly treat your customers with respect.

Dear Sir, I have purchased Sony TV model EX50two years ago from KM Electronics (Authorized Sony Dealer ) Beawar-Rajasthan and since last one month I am facing the screen bugling problem in the screen and regarding this I launched a complain in the KM electronics and the reference service request ID is 19699495 dated 24/06/2014. In view of this ref I contacted to Nehal Techno Services Ajmer as I got sms form customer care.They given me a cell no of service engineer to whom I was calling so many time regarding service but engineer was not available and some other one was talking to me and told me engineer(Yogesh-service engineer) was not at time. After that i again contacted to Nehal Tecno Service about this, they online talk to same number with service engineer and told to gave service.But further calling by me still some body refuse about service engineer availability.Still i am confusing to what to do...? Now i am mentally harass about this issue and waiting for my problem to resolve. I was also relay the service of sony india, but after getting such minor arrangement of service engineer issue make me to change my mind about it's services. This type of managerial issue having lot of trouble to faithful customer to follow of such issue resolve on it's selfbasis.No such type of liability getting by company to given a trustfully connection to costumer. So I request to make such strength procedure to make costumer less sufferer in background scenario. Hope I will watch my TV soon and getting best entertainment with my family with best service provider company. From Sony User Jogander Choudhary [protected]

I had purchased vaio laptop in August 2011. 4-5 months after the purchase the laptop started giving problems. In April 2012 it went for its 3rd repair afterwhich i took an extended warranty as the approach of SONY then had made me weary about the "quality" and "approach" of SONY. A complaint was given in May 2012... Letter as under : Me To Sonyindia.[protected]@ap.sony.com Nov 5, 2012 Dear Mr.Singh, We have been contacting GALAXY at Gariahat Road in Kolkata (your authorised service centre) each time we have had a problem with our machine. Unfortunately, we have not not kept the job order no./log no. in our records. However, we believe you can retrieve the entire service history of the laptop from your computer records and will request you to kindly do so. Thanks and Regards, Ajay Dalmia Soon after i realised that every time i travelled with the lap top i had to send it for repair. I have complained umpteen no. of times regarding this and am SHOCKED to see the no response attitude of your company. The quality was definitely unacceptable but the response of sony is thoroughly disgusting and unethical. Once again it has gone for repair even after treating as a desktop since 8 months now. THIS IS SONY FOR YOU and you claim SONY IS SONY!!!

Dear Sir/Madam, I purchased one sony bravia LED 22' from Mampi Electronics in Hooghly(West Bengal) district at Tribeni Bazar of Rs. 13490 at per news paper advertisement. I think that price included VAT @ 12.36%. After 2-3 days when i change the system for picture problem they are delay for exchange and they have again claim vat of 24" LED. I am confused against one item purchased how many times VAT you can claim. Another problem how many days i shall wait for installation. if it is not installed with in 48 hours then i will complain your higher authority. so, i think u will do the co-operate and need full. Thanking You, Yours Faithfully Mr. Basanta Mukherjee Mobile: [protected]

I had terrible experience from Sony Service in recent times. My Sony Xperia Z1 handset is still under warranty and had been submitted to service centre for 3 times now in past one month for addressing charging issue. The handset was handed over to me multiple occasions confirming the rectification, but everything in vain. During third occasion when I went to collect the handset I found it in damaged condition. The same was notified to concerned service advisor as well Service center manager. They assured me to escalate the matter with Sony service head, but now everyone is trying to run away. They are trying to force deliver the handset to me. Details of Service reference numbers tiil date: My current Job ID number : W[protected] My earlier Job ID number : W[protected] My earlier Job ID number : W[protected] Request a justice in this case

Dear Team, Your service center at BHILAI, Chhattisgarh is charging very heavy charges for parts and also stopping other service center from repairing my SONY BRAVIA LCD.
Also I enquired in the market my main board repairing costs me[protected]/=. But your service center is giving quotation of 16500/=. Does such a big brand like sony giving such kind of people their service center. Who doesn't give the right price to customers.Or if SONY company itself wants to cheat people.


Regards
Atul Deshlahra

Sony India has been claiming on their website that Sony has started releasing Android Kitkat update for its Sony Xperia Z mobile phones in India starting[protected]. Surprisingly, till date there has been no update in India for the same. When Sony Customer care is contacted after a month of wait, they simply ignore the concerns of customer and send copy-pasted replies saying the updates are dependent on operator and country with no response to the questions being raised about relevant information and the false claims on their website. I have sent the concern twice and got the same copy-paste reply with no relevant information. My 2 questions: 1. Why is Sony India claiming on its website that Kitkat update for Xperia Z phones have started[protected] when the truth is that they have not yet released this in India even after a month. 2. Indian mobile eco-system doesn't have any restriction for operator locked devices so why is their update dependent on operator and region and how long should one wait for the updates to start in India. Surprisingly, Sony which aspires to become a world leader in mobile phones is least concerned about its existing customers and have untrained staff which only copy-pastes replies as against reading through individual mails and replying appropriately. Good Going Sony! My first and last Sony phone. Going forward a definite not-recommended company for mobile devices from my end, which has changed from a loyal and happy Sony experience to a pathetic Sony experience just because of their stupid support! SONY! ARE YOU LISTENING? FIX IT BEFORE ITS TOO LATE!

purchased a 40" colour Sony LED TV KDL-EX520 in March 2012. Now I am facing the horizontal RGB distortion on the screen, when approached the customer care, they asked to do the Factory settings which I did but the problem still exists. Then an engineer came to inspect the TV. He took Rs. 500/- to tell me that it was the display panel board problem and which needs to be changed and the cost would be around Rs. 23000. I mean after paying so much price for a brand that claims to be of best quality I need to pay almost 40% of the TV cost within such short span o[censored]sage makes me think what do you define as quality. I found a lot of people facing this same problem and this to be a manufacturing defect. Funny Part is I do have a stabilizer to ensure that there is no fluctuation of power posibility to damage the Panel board. I would request the concern authority to take immediate action on this and get my TV display panel replaced free of cost or replace the TV unit itself as 1. I don’t see any point in paying so much for repair purpose with such product, which already is having manufacturing defects. 2. What is the guarantee that after one year the panel does not fail or any other part does not work after the panel is changed, do you expect your customers to suffer and spend their hard earned money on your bad quality products.

Sir, Seven months later would be purchased C-6602-XPERIA-Z-PURPLE(S/N:yt9107z2c4, IMEI:[protected] and its a water resistance phone my phone accidental drop in water and the one indicator changed in red colour.its a water proof phone I go to near service center in kannur and they told me your phone is not repaired there is only one solution is replaced what can we do your sony company cheating peoples. your company advertisement in "Rain pouring down? The xperia Z is crafted to be water-resistant*. It’s also dust-resistant .now plz tell me what we can do can we going to Consumer Court for that i m waiting for your valuable comments yours truly narayana sharma [protected], [protected]@gmail.com

Dear Sir/Madam, I would like to file a complaint against Sony India for a product defect within the warranty period. I purchased a Sony Xperia Mobile Phone model C1504, with IMEI no.[protected] which was purchased on [protected].The phone was working fine for the first few months then I started getting problem in the touchscreen, it was very slow so I had taken it to the Sony authorized service center (S.S.Electronics) in Elephant house building in Ameerpet, Hyderabad. They had it serviced it. Then I had problems again as I could not download or update any app.so I went again there and they updated the software. Now recently I had problem of not able to receive or make calls as there was no signal at all in my phone, (already I had my SIM card checked) when I took it to the service center (Job No.W[protected] they had it for a day and then told me that the motherboard had been damaged and had to be replaced. When I told them the warranty period was not yet over they still refused to replace it for free. I had sent a mail to Sony India Regional Customer Relation Customer Centric Division-Chennai regarding this on [protected], still the problem seem to be unsolved they also say the same as to physical damage cannot come under warranty., There is no physical damage to the phone externally, this was accepted by the service center people itself. Then how can they blame me for the damage to the motherboard?, it is inbuilt and no way can I damage it. I would like to complaint against Sony India and would want to get my mobile serviced and the motherboard be replaced free of cost. Regards Venkatesh M