Show menu
Ask a Question FAQ Sign in
Sony India Customer Care
Sony India Pvt Ltd
Customer satisfaction rating: 2%
Submit a Complaint
6001
COMPLAINTS

Sony India Customer Care

Sony India Pvt Ltd

TwitterFacebookLinkedInYoutube
Address
No 14/43 Hameedia Centre 2nd Floor, Haddows Road, Nungambakkam
Chennai
Chennai District
Tamil Nadu
India - 600034
Landmarks:Near Featherlight Showroom & Oxford Book Store

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
412
down
224

Phone:
Phone:
up
288
down
151

Customer satisfaction rating
2%
Complaints
6001
Pending
126
Resolved
80
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Sony India related photos (1815)

Sony India Complaints & Reviews

Sort by:

 prassanna
respected sir/madam,

i had bought my sony ericsson c510 mobile just one week before,actuvally i like this model very much but after i bought i check the quality of camera in that ,but i am shocked now because the quality of the camera is very bad .i cannot take photos in the night time and bad light conditions.The photos i taken is simply dark when take photos in bad light conditions and in night time.i got very much tensed and frustrated due to this ,please consider my problem and solve this bug in my phone .


camera quality during night time

c510 — Camera Qulitey

I Bought Sony Ericsson C510 Mobile Last Month. The Mobile model calls Syber short. but if i try to take any moving photos i dont get any diffrent's betwen other phons and my phones. Please explain the problem. i will there in follwing Nummber. [protected]
respected sir/madam,

i had bought my sony ericsson c510 mobile just one week before, actuvally i like this model very much but after i bought i check the quality of camera in that, but i am shocked now because the quality of the camera is very bad .i cannot take photos in the night time and bad light conditions.The photos i taken is simply dark when take photos in bad light conditions and in night time.i got very much tensed and frustrated due to this, please consider my problem and solve this bug in my phone .
i perfectly agree with him. actually i taught cyber shot mobile to have a good image quality. though the image quality is good in day light it is too bad in night mode or low lighting. mostly i get only black picture in night.
Complaint comments  Add a comment

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code

     Kamaljeet Simgh
    Resp Sir ,

    Sir my name is Kamaljeet Singh living in Mumbai.

    Sir I am facing problem sience I have bought the handset K660i, I had written lots of mail and they reply very late and each time they say you sumit the handset we will take care of that and after they say that this is repaired but the problem again and again . and i went Son ericsson centre first of all incharge of there has no manner to talk with their valuable costumers he is arogent.
    Sir just go thow the mail conversation we had through mail as follows

    Regards
    Kamaljeet Singh

    Resp sir ,
    Sir its worth to share problem regarding your product. And I have co-operated a lot so now I dont want to listen anything I just want the replacement . And you support people are useless I know that why you are not taking care of my complane because you are not suffering ,, I am the person how Is suffering.Sir when you will suffer then you will understand me.Sir if you can't do replacement, please let me know.

    HAPPY DIWALI .......KOI BAAT NAHI MERI DIWALI TO YOU PEOPLE HAD DISTROYED.

    WITH REGARDS
    KAMALJEET SINGH



    KAMALJEET


    From: "questions.[protected]@support.sonyericsson.com" <questions.[protected]@support.sonyericsson.com>
    To: [protected]@yahoo.com
    Sent: Mon, 12 October, 2009 4:28:22 PM
    Subject: Sony Ericsson Contact Center, Ticket: 78874074

    Dear Customer,

    Thank you for contacting Sony Ericsson Contact Center.

    With the reference of your email,we understand that you were facing problem with the handset and it was repaired by the service centre however the issue still persists. We comprehend your sentiments over the delay in contacting you.We apologies for the inconvenience caused to you and request you to visit the Service center again and submit the handset there. After submitting the handset please provides us the new job sheet details so that w e can look into the same and provide you the best possible solution.

    In case of any assistance please feel free to contact 39011111, (Prefixed by STD code of your city from Mobile or non-BSNL/non-MTNL No.),[protected]Toll free number from BSNL & MTNL)

    Best Regards,
    Lalit.K
    Sony Ericsson Contact Center

    The details of this case are as follows:
    Case: 78874074
    Engineer: Kumar Lalit
    CaseOpened: 22/Aug/2009 22:12:[protected][protected]Old emails:
    [protected]@yahoo.com, 10 Oct 2009 22:38 CET
    From: kamaljeet singh, [protected]@yahoo.com
    To: , questions.[protected]@support.sonyericsson.com
    Subject: Re: Sony Ericsson Contact Center, Ticket: 78874074


    Dear Support people,

    Can you please look into the matter, Because i am getting this problem from when. You tell me if a customer is buying your product & he is unsatisfied with your product and want's the replacement what would you can suggest. I am facing this issue from when.

    See i am not the richest person in this universe. I just ;want the replacement of my mobile, Because its not worth to buy this phone.

    If i am going to any of your service centre they are not co-opprating with my issue they just misbehave and they dont know how to behave with their valuable customer's. They just telling
    that this phone is like this only or they just tell's me every now and then that now this phone will work absaluately fine. But its the same.

    So please suggest me what should i do now. All i want is the replacement of my mobile&nb sp;phone. I am replying you people from when.

    Please suggest...

    Waiting for your positive reply.

    Thanks & Regards,
    Kamaljeet Singh

    ________________________________


    KAMALJEET












    KAMALJEET





    From: "questions.[protected]@support.sonyericsson.com"
    <questions.[protected]@support.sonyericsson.com>
    To: [protected]@yahoo.com
    Sent: Sat, 10 October, 2009 8:46:00 PM
    Subject: Sony Ericsson Contact Center, Ticket:
    78874074


    Dear Customer,

    With the reference of your email we understand that you were facing problem with the handset and it was repaired ;by the service centre however the issue still persists. We comprehend your sentiments over the delay in contacting you.

    We apologies for the inconvenience caused to you and request you to visit the Service center again and submit the handset there. After submitting the handset please provides us the new job sheet details so that we can look into the same and pr
    ovide you the best possible solution.

    Best Regards,
    Sharma, Vijay
    Sony Ericsson Contact Center

    The details of this case are as follows:
    Case: &n bsp; 78874074
    Engineer: Sharma Vijay
    CaseOpened: 22/Aug/2009 22:12:04

    This line was auto-generated.
    Please do not remove or alter text below this line. [X-Ticket:78874074,2]













    SIR

    HEELO SIR ARE U PEOPLE BLIND YOU CANT SEE MY COMPLAINE , WHEN YOU ARE GOING TO REPLY ME .


    KAMALJEET





    From: kamaljeet singh <[protected]@yahoo.com>
    To: questions.[protected]@support.sonyericsson.com
    Sent: Wed, 30 September, 2009
    7:10:13 PM
    Subject: Re: Sony Er icsson Contact Center, Ticket: 78874074

    SIR WHEN U R GOING TO REPLY ME AFTER WARRANTY ENDS OR AFTER I WILL DIE.


    KAMALJEET





    From: kamaljeet singh <[protected]@yahoo.com>
    To: questions.[protected]@support.sonyericsson.com
    Sent: Sunday, 20 September, 2009 12:33:03 AM
    Subject:
    Re: Sony Ericsson Contact Center, Ticket:
    78874074

    SIR
    I HAD TAKEN THE SET FROM THAT CENTRE BEC I DONT WANT TO INSULT MYSELF,
    OK AND ONE THING MORE HANDSET YET NOT IN A GOOD CONDITION , BEFORE
    TAKING THE SET FROM THAT CENTRE I CALLED YOUR SER VICES ON THIS NO
    [protected] THE EXCUTIVE THEIR TOLD ME SIR TAKE SET FROM THAT CENTRE
    IF THE PROBLEM PERSISTS WE WILL CHANGE YOUR HANDSET .ON YOUR WORDS I
    AGREED BUT WHAT HAPPENED AT LAST THE SAME THING MY PHONE IS NOT WORKING
    PROPERLY AND YOU PEOPLE ARE NOT HELPING ME




    SONY ERICSSON WAS MY FAVERATE BUT NOW I HATE SONY ERICSSON




    SO NOW I AM DECIDING TO GO CONSUMER COURT FOR JUSTICE.







    THANK
    YOU

    KAMALJEET





    From: "questions.[protected]@support.sonyericsson.com" <questions.[protected]@support.sonyericsson.com> ;
    To: [protected]@yahoo.com
    Sent: Saturday, 19 September, 2009 5:48:39 PM
    Subject: Sony Ericsson Contact Center, Ticket: 78874074

    Dear Kamaljeet,

    In reference to your e-mail regarding Sony Ericsson handset. We comprehend your sentiments over the delay in contacting you. We would like to inform you that we got
    the

    feedback
    that handset was delivered to you. So, we request you to kindly confirm us whether you have received your handset or not.

    Best Regards,
    Sharma, Vijay
    Sony Ericsson Contact Center

    The details of&nbs p;this case are as follows:
    Case: 78874074
    Engineer: Sharma Vijay
    CaseOpened: 22/Aug/2009 22:12:[protected][protected]Old emails:
    [protected]@yahoo.com, 04 Sep 2009 10:59 CET
    From: kamaljeet singh, [protected]@yahoo.com
    To: , questions.[protected]@support.sonyericsson.com
    Subject: Re: Sony Ericsson Contact Center, Ticket: 78874074





    SIR I AM WATING FOR YOUR ANSWER , YOU WAS SAYING THAT "we will surely get back to you with the best possible solution"


    SO WHERE IS YOUR PROMISE WHEN YOUR ARE GOING TO GET BACK AND ONE THING MORE JUST MAIL ME YOUR HEAD QUATER ADDRESS AND NUMBER.





    REGARDS




    KAMALJEET

    SINGH













    KAMALJEET










    From: "questions.[protected]@support.sonyericsson.com"
    To: [protected]@yahoo.com
    Sent: Tuesday, 1 September, 2009 10:22:46 AM
    Subject: Sony Ericsson Contact Center, Ticket: 78874074

    Dear Kamaljeet,


    With reference to your mail, we understand that again you have submitted your handset at&nbs p;the service center. We really apologize for the inconvenience caused to you. However, thank you for providing your case details and we would like to inform you that we have forwarded your complaint to the concerned department. We assure you that we will surely get back to you with the best possible
    solution.


    Best Regards,
    Kumar, Lalit
    Sony Ericsson Contact Center



    The details of this case are as follows:
    Case: 78874074
    Engineer: Kumar Lalit

    CaseOpened:

    22/Aug/2009 22:12:[protected][protected]Old emails:
    [protected]@yahoo.com, 31 Aug 2009 12:49 CET
    From: kamaljeet singh, [protected]@yahoo.com
    To: , questions.[protected]@support.sonyericsson.com
    Subject: Re: Sony Ericsson Contact Center, Ticket: 78874074















    KAMALJEET










    From: kamaljeet sin
    gh
    To: questions.[protected]@support.sonyericsson.com
    Sent: Thursday, 27 August, 2009 9:40:01 PM
    Subject: Re: Sony Ericsson Contact Center, Ticket: 78874074







    RESPECTED,SIR


    &nb sp; AS U TOLD ME TO GO SONYERISON SERVICE CENTRE SO HAD DONE THAT AND THE JOB SHEET NO IS


    SE309KT110705 AND I WAS HAVING SOME MORE JOBSHEET NOS BUT WHAT HAPPEND THAT THE SERVICE

    CENTRE WHERE I HAD VISITED THEY HAD TAKEN THAT
    BUT I HAVE
    TWO
    JOB
    SHEET NO WITH ME IS


    & nbsp; SES09KT210467,,SEO[protected].. BUT SIR TELL ME WHHEN THIS PROBLEM IS GGOING TO OVER AGAIN AND AGAIN HANDSET IS CREATING PROBLEMS.SO PLEASE TELL ME WHETHER YOU
    ARE GOING TO HELP ME OR NOT BECAUSE THAT SERVICE CENTRE INCHARGE WHERE I HAVE GIVEN MY HANDSET HE DONT LISTEN WHAT&nbs p; CUSTOMER SAYS HE DONT KNOW HOW TO SPEAK WITH CUSTOMERS HE IS AROGENT AND TODAY I
    WENT THERE TOLD THAT SET IS ALSO HAVING
    ;CHARGING PROBLEM THEN HE TOID ME THAT "TUMHARE LAGANE KA TARIKA GALAT HAI"I TOLD HIM THAT THIS NOT THE FIRST TIME I AM USING&n bsp;PHONE AND HIS NAME IS JAVED SAYAD. PLEASE SEE TO IT





    LAST BUT NOT THE LEAST I WANT TO SAY THAT IF THE PROBLEM IS NOT GOING TO
    VANISH
    JUST
    SIMPLY

    REFUND THE AMOUNT . AND DONT SAY THAT U DONT REFUND THE AMOUNT , I&nbs p;KNOW WHOLE PROCEDURE.





    THANK YOU





    REGARDS


    KAMALJEET SINGH











    KAMALJEET









    From: "questions.[protected]@support.sonyericsson.com"
    To: [protected]@yahoo.com
    Sent: Tuesday, 25 August, 2009 12:33:23 PM
    Subject: Sony Ericsson Contact Center, Ticket: 78874074

    Dear Customer,

    Thank you for contacting&n bsp;Sony Ericsson Support Center.

    This mail is in reference to your complaint regarding Sony Ericsson handset K660i. As per your email, we understand that you were facing problem with the handset and it was repaired by the service center however the issue still persists. We request you to kindly&n
    bsp;share all the details
    of
    your
    previous visits to the
    Service Center. We understand the difficulties you are facing since long.

    We would also request you to visit the service center aga
    in and submit the hand set there. After submitting the handset please provides us the service center name along with the job sheet details, so that we can look into the same and escalate your complaint to the concern department.

    We assure you that we will provide you the best possible solution. We would like to assure you&n
    bsp;that our endeavor is to provide you quality service and your feedback will help us in improving our service further.

    In case of further query, please feel free to contact 39011111
    (Prefixed
    &
    nbsp;by STD code of your city (From Mobile or non-BSNL/non-MTNL No.)
    [protected]
    (Toll free number from BSNL & MTNL)
    You may also visit our website: www.sonyericsson.com to know
    more about Sony Ericsson Products.

    Warm Regards,
    Rahul
    Sony Ericsson Customer Care


    The details of this case are as follows:
    Case: &nbs
    p; 78874074
    Engineer: Bist Rahul
    CaseOpened: 22/Aug/2009 22:12:[protected][protected]Old emails:
    [protected]@yahoo.com, 22 Aug 2009 18:42 CET
    From: , [protected]@yahoo
    .com
    To: , questions.[protected]@support.sonyericsson.com
    Subject: Phones
    Product: K660i
    Opinion: Respected
    sir,
    &nb sp; From the time i have taken this ph. Its creating a lots of problem, when I bought this ph. The nxt day its got restared automatickaly so I dint took
    it seriously but now i am fedup of this. Whenever i go to costomer care centre they say that 'It is infected by virus' and they update it but again that problem comes and they had updated

    my&
    amp;n
    bsp;phone more than 5 times , first of all sir u also know
    that sony erison moble dosen t infected by virus and when i had a talk with cutomer support over the ph. they also told me the sony erison dosent catch virus.I told whole problem about my ph. he told me your handset is defected&n
    bsp;it is having some internal problem then he told me to contact customer care in ur area but they are not listining me . Sir do 1 thing that just contact me I will tell u my whole problem.
    SIR PLES&
    amp;n bsp;TAKE CARE OF MY PROBLEM.
    THANK YOU
    Country: India
    First Name: Gurrpreet
    Last Name:&nb sp;Kaur
    Phone Number: [protected]
    City / Region: Navi-Mumbai
    Agree Legal Terms: Yes.
    Sign up for enews: Yes.





    This line was auto-generated.
    Please do not remove or alter text below this line. [X-Ticket:78874074,2]






    start:[protected] end:[protected]

    Love

    Cricket? Check out live scores, photos, video highlights and more. Click
    here.







    Love Cricket? Check out live scores, photos, video highlights and more. Click here.


    [protected]@yahoo.com, 27 Aug 2009 18:19 CET
    From: kamaljeet sing h, [protected]@yahoo.com
    To: , questions.[protected]@support.sonyericsson.com
    Subject: Re: Sony Ericsson Contact Center, Ticket: 78874074






    RESPECTED,SIR


    AS U TOLD M
    E TO GO SONYERISON SERVICE CENTRE SO HAD DONE THAT AND THE JOB SHEET NO IS


    SE309KT110705 AND I WAS HAVING SOME MORE JOBSHEET NOS BUT WHAT HAPPEND THAT THE SERVICE


    & nbsp; CENTRE WHERE I HAD VISITED THEY HAD TAKEN THAT BUT I HAVE TWO JOB SHEET NO WITH ME IS



    SES09KT210467,,SEO[protected]. BUT SIR TELL ME WHHEN THIS PROBLEM IS GGOING TO OVER

    AGAIN
    AND AGAIN HANDSET IS CREATING PROBLEMS.SO
    PLEASE TELL ME WHETHER YOU ARE GOING TO HELP ME OR&nb sp; NOT BECAUSE THAT SERVICE CENTRE INCHARGE WHERE I HAVE GIVEN MY HANDSET HE DONT LISTEN WHAT &n
    bsp; CUSTOMER SAYS HE DONT KNOW HOW TO SPEAK WITH CUSTOMERS HE IS AROGENT AND TODAY I
    WENT THERE TOLD THAT SET IS ALSO HAVING CHARGING PROBLEM THEN HE TOI D ME THAT "TUMHARE LAGANE KA TARIKA GALAT HAI"I TOLD HIM THAT THIS NOT THE FIRST TIME I AM USING PHONE AND HIS NAME IS JAVED &
    nbsp; SAYAD. PLEASE SEE TO IT





    LAST BUT NOT THE LEAST I WANT TO SAY THAT IF THE PROBLEM IS NOT GOING TO VANISH JUST SIMPLY & nbsp; REFUND THE AMOUNT . AND DONT SAY THAT U DONT REFUND THE AMOUNT , I KNOW WHOLE PROCEDURE.







    &n
    bsp; THANK YOU






    REGARDS


    KAMALJEET SINGH











    KAMALJEET










    From: "questions.[protected]@support.sonyericsson.com"
    To: [protected]@yahoo.com
    Sent: Tuesday, 25 August, 2009 12:33:23 PM
    Subject: Sony Ericsson Contact Center, Ticket: 78874074

    Dear Customer,

    Thank you for contacting Sony Ericsson Support Center.

    This&nbs
    p;mail is in reference to your complaint regarding Sony Ericsson handset K660i. As per your email, we understand that you were facing problem with the handset and it was repaired by the service center however the issue still persists. We request you to kindly share all the details of your previous visits to the Service Center. We understand the difficulties you are facing since long.

    We would
    also
    request you to visit the service center aga
    in and submit the handset there. After
    submitting
    the handset please provides us&n
    bsp;the service center name along with the job sheet details, so that we can look into the same and escalate your complaint to the concern department.

    We assure you that we will provide you the best possible solution. We would like to assure you that our endeavor is& nbsp;to provide you quality service and your feedback will help us in improving our service further.

    In case of further query, please feel free to contact 39011111
    (Prefixed&
    nbsp;by STD code of your city (From Mobile or non-BSNL/non-MTNL No.)
    [protected]

    (Toll free number from BSNL & MTNL)
    You may also visit our website: www.sonyericsson.com to know more about Sony Ericsson Products.

    Warm Regards,
    Rahul
    Sony
    Ericsson
    Customer Care


    The details of this case are as follows:
    Case: 78874074

    Engineer:
    Bist Rahul
    CaseOpened: 22/Aug/2009 22:12:[protected][protected]Old emails:
    [protected]@yahoo.com, 22 Aug 2009 18:42 CET
    From: , [protected]@yahoo
    .com
    To: , questions.[protected]@support.sonyericsson.com
    Subject: Phones
    Product: K660i
    Opinion: Resp
    ected
    sir,
    & nbsp; From the time i have taken this ph. Its creating a lots of problem, when I bought this ph. The nxt day its got restared automatickaly so I dint took it seriously but now i am fedup of this. Whenever i go to costomer care centre they say that 'It is infected by virus' and they update it but again that problem comes and they had updated my&n
    bsp;phone more than 5 times , first of all sir u also know&nbs
    p;that sony erison moble dosent infected ;by virus and when i had a talk with
    cutomer
    support over the ph. they also told me the sony erison dosent catch virus.I told whole problem about my
    ph. he told me your
    handset is defected it is having some internal problem then he told me to contact customer care in ur area but they are not listining me . Sir do 1 thing that just contact me I will tell u my whole problem.
    SIR PLES&n
    bsp;TAKE CARE OF MY PROBLEM..
    THANK YOU
    Country: India
    First Name:
    ;Gurrpreet
    Last Name: Kaur
    Phone Number: [protected]
    City / Region: Navi-Mumbai
    Agree Legal Terms: Yes.
    Sign up for enews: Yes.





    This line was auto-generated.
    Please do not remove or alter text below this line. [X-Ticket:78874074,2]







    start:[protected]
    end:[protected]
    Love Cricket? Check out live scores, photos, video highlights and more. Click here.


    questions.[protected]@support.sonyericsson.com, 25 Aug 2009 09:03
    CET
    From: ,
    questions.[protected]@support..sonyericsson.com
    To: , [protected]@yahoo.com
    Subject: Sony Ericsson Contact
    Center, Ticket:

    78874074
    Dear Custo mer,

    Thank you for contacting Sony Ericsson Support Center.

    This mail is in reference to your complaint regarding Sony Ericsson handset K660i. As per your email, we understand that you were facing problem with the handset and it was repaired by the service center however the issue still persists. We request you to kindly share all the details of your previous visits to the Service Center. We understand the difficulties you are facing since long.

    We would also request you to visit the service center
    ;again and s ubmit the handset there. After submitting the handset please provides us the service center name along with the job sheet details, so that we can look into the same and escalate your complaint to the concern department.

    We assure you
    that we will provide
    you the best possible solution. We would like to assure you that our endeavor is to provide you quality service
    and your feedback
    will help us in improving our service further.

    In case of further query, please feel free to contact 39011111
    (Prefi
    xe d by STD code of your city (From Mobile or non-BSNL/non-MTNL No.)
    [protected]
    (Toll free number from BSNL & MTNL)
    You may also visit our website: www.sonyericsson.com to know more about Sony Ericsson Products.

    Warm Regards,
    Rahul
    Sony Ericsson Customer Care


    The details of this case are as follows:
    Case: 78874074
    Engineer: Bist Rahul
    CaseOpened: 22/Aug/2009 22:12:[protected][protected]Old emails:
    [protected]@yahoo.com, 22 Aug 2009 18:42 CET
    From: , [protected]@y
    ahoo.com
    To: ,

    questions.[protected]@support.sonyericsson.com
    Subject: Phones
    Product: K660i
    Opinion: Respected
    sir,
    & nbsp; From the time i have
    taken this ph. Its
    creating a lots of problem, when I bought this ph. The nxt day its got restared automatickaly so I dint took it seriously but now i am fedup of this. Whenever i go to costomer care centre they say that 'It is infected by virus' and they update it but again that problem comes and they had updated
    my phone more than 5 times , first of all sir u also know that sony erison moble dosent infected by virus&n bsp;and when i had a talk with cutomer support over the ph. they also told me the sony erison dosent catch virus.I told whole problem about my ph. he told me your handset is defected it is having some internal problem then he told me to contact customer care in ur area but they are not listining me . Sir do 1 thing that just contact me I will tell u my whole problem.
    SIR

    PL
    ES TAKE CARE OF MY PROBLEM.
    THANK YOU
    Country: India
    First Name: Gurrpreet
    Last Name: Kaur
    Phone Number: [protected]
    City / Region:
    Navi-Mumbai
    Agree Legal
    Terms: Yes.
    Sign up for enews: Yes.


    [protected]@yahoo.com, 22 Aug 2009 18:42 CET
    From: , [protected]@yahoo.com
    To: , questions.[protected]@support.sonyericsson.com
    Subject: Phones
    Product: K660i
    Opinion: Respected
    sir,
    From the time i have taken this ph. Its creating a lots of problem, when I bought this ph. The nxt day its got&
    nbsp;restared automatickaly so I dint took it seriously but now i am fedup of this. Whenever i&nbs p;go to costomer care centre they say that 'It is infected by virus' and they update it but again that problem comes and they had updated my phone more than 5 times , first of all sir u also know that sony erison moble dosent infected by virus and when i had a talk with cutomer
    support
    over the ph. they also told me the sony erison dosent catch virus.I told whole problem about my ph. he told&nbs
    p;me your handset is defected it is having
    some internal problem then he
    told me to&n bsp;contact customer care in ur area but they are not listining me . Sir do 1 thing that just contact me I will tell u my whole problem.
    SIR PLES TAKE CARE OF MY PROBLEM.
    THANK YOU
    Country: India
    First Name: Gurrpreet
    Last Name: Kaur
    Phone Number: [protected]
    City / Region: Navi-Mumbai
    Agree Legal Terms: Yes.
    Sign up for enews: Yes.









    Love Cricket? Check out live scores, photos, video highlights and more. Click here.


    questions.[protected]@support.sonyericsson.com, 01 Sep 2009 06:52 CET
    From: ,& nbsp;questions.[protected]@support.sonyericsson.com
    To: , [protected]@yahoo.com
    Subject: Sony Ericsson Contact Center, Ticket: 78874074
    Dear Kamaljeet,


    With
    reference to your
    mail, we understand that again you have submitted your handset at the service center. We really apologize for the inconvenience caused to you. However, thank you for
    providing your case details and
    we would like to inform you that we have forwarded your complaint to the concerned department. We assure you that we will surely get back to you with the best possible solution.


    Best Regards,
    Kumar, Lalit
    Sony Ericsson Contact Center



    The details of this case are as follows:
    Case: 78874074
    Engineer: Kumar Lalit
    CaseOpened: 22/Aug/2009 22:12:[protected][protected]Old emails:
    [protected]@yahoo.com, 31 Aug 2009 12:49 CET
    From: kamaljeet singh, [protected]@yahoo.com
    To: , questions.[protected]@support.sonyericsson.com
    Subject: Re: Sony Ericsson Contact Center, Ticket: 78874074
















    KAMALJEET










    From: kamaljeet singh < br>To: questions.[protected]@support.sonyericsson.com
    Sent: Thursday, 27 August, 2009 9:40:01 PM
    Subject: Re: Sony
    Ericsson Contact Center, Ticket:
    78874074







    RESPECTED,SIR


    AS U TOLD ME TO GO SONYERISON SERVICE CENTRE SO HAD DONE THAT AND THE JOB SHEET NO IS


    SE309KT110705 AND I WAS HAVING SOME MORE JOBSHEET NOS BUT WHAT HAPPEND THAT THE SERVICE


    ; CENTRE WHERE I HAD VISITED THEY HAD TAKEN THAT BUT I HAVE TWO JOB SHEET NO WITH ME IS


    SES09KT210467,,SEO[protected]. BUT SIR TELL ME WHHEN THIS PROBLEM IS GGOING TO OVER AGAIN AND AGAIN HANDSET IS CREATING PROBLEMS.SO PLEASE TELL ME WHETHER YOU ARE GOING TO ;HELP ME OR

    NOT BECAUSE THAT SERVICE CENTRE INCHARGE WHERE I HAVE GIVEN MY HANDSET HE DONT LISTEN WHAT CUSTOMER SAYS HE DONT KNOW HOW TO SPEAK WITH CUSTOMERS HE IS AROGENT AND TODAY I
    WENT
    THERE TOLD THAT SET IS ALSO
    HAVING CHARGING PR OBLEM THEN HE TOID ME THAT "TUMHARE LAGANE KA TARIKA GALAT HAI"I TOLD HIM THAT THIS NOT THE FIRST TIME I AM USING PHONE AND HIS NAME IS JAVED SAYAD. PLEASE SEE TO IT





    LAST BUT NOT THE LEAST I WANT TO SAY THAT IF THE PROBLEM IS NOT GOING TO VANISH ;JUST SIMPLY REFUND THE AMOUNT . AND DONT SAY THAT U DONT REFUND THE AMOUNT , I KNOW WHOLE PROCEDURE.





    THANK YOU





    REGARDS


    KAMALJEET SINGH












    KAMALJEET










    From: "questions.[protected]@support.sonyericsson.com"
    To: [protected]@yahoo.com
    Sent: Tuesday, 25 August, 2009 12:33:23 PM
    Subject: Sony Ericsson Contact Center, Ticket:
    78874074

    Dear
    Customer,

    Thank you for contacting Sony Ericsson Support Center.

    This mail is in reference to your complaint regarding Sony Ericsson handset K660i. As per your email, we understand that you were facing problem with the handset and it was repaired by the service center however the issue still persists. We request you to kindly share all the details of&n bsp;your previous visits to the Service Center. We understand the difficulties you are facing since long.

    We would also request you to visit the service center aga
    in and submit the handset there. After submitting the handset please provides us the service center name along with the job

    sheet details, so that we can look into the same and escalate your complaint to the concern department.

    We assure you that we will provide you the best possible solution. We would like to assure you that our endeavor is&nb sp;to provide you quality service and your feedback
    will help us in improving
    our service further.

    In case of further query, please feel free to contact 39011111
    (Prefixed
    &
    nbsp;by STD code of your city (From Mobile or non-BSNL/non-MTNL No.)
    [protected]
    (Toll free number from BSNL & MTNL)
    You may also visit our website: www.sonyericsson.com to know more about Sony Ericsson Products.

    Warm Regards,
    Rahul
    Sony Ericsson Customer Care


    The details of this case are as follows:
    Case: 78874074
    Engineer: Bist Rahul
    CaseOpened: 22/Aug/2009

    22:12:[protected][protected]Old emails:
    [protected]@yahoo.com, 22 Aug 2009 18:42 CET
    From: , [protected]@yahoo
    .com
    To: , questions.[protected]@support.sonyericsson.com
    Subject: Phones
    Product: K660i
    Opinion: Respected
    sir,
    & nbsp; From the time i have
    taken this ph. Its creating a
    lots of problem, when I bought this ph. The nxt day its got restared automatickaly so I dint took it seriously but now i am fedup of this. Whenever i go to costomer care centre they say that 'It is infected by virus' and they update it but again that problem comes and they had updated my&
    amp;n
    bsp;phone more than 5 times , first of all sir u also know that sony erison moble dosent infec ted by virus and when i had a talk with cutomer support over the ph. they also told me the sony erison dosent catch virus.I told whole problem about my ph. he told me your handset is defected it is having some
    internal
    problem then he told me to contact customer care in ur area but they are not listining me . Sir do 1 thing that just contact me I will tell u my whole problem.
    SIR PLES&
    amp;n bsp;TAKE CARE OF MY PROBLEM.
    THANK YOU
    Country: India
    First Name: Gurrpreet
    Last Name: Kaur
    P hone Number:
    [protected]
    City / Region:
    Navi-Mumbai
    Agree Legal Terms: Yes.
    Sign up for enews: Yes.





    This line was auto-generated.
    Please do not remove or alter text below this line. [X-Ticket:78874074,2]






    start:[protected] end:[protected]

    Love Cricket? Check out live scores, photos, video highlights and more. Click here.







    Love Cricket? Check out live scores, photos, video highlights and more. Click here.


    [protected]@yahoo.com, 27 Aug 2009 18:19 CET
    From: kamaljeet singh, jazzy_mu [protected]@yahoo.com
    To: ,

    questions.[protected]@support.sonyericsson.com
    Subject: Re: Sony Ericsson Contact Center, Ticket: 78874074






    RESPECTED,SIR


    AS U TOLD ME TO GO SONYERISON SERVICE CENTRE SO HAD DONE THAT AND THE JOB SHEET NO IS


    SE309KT110705 AND I WAS HAVING SOME MORE
    JOBSHEET NOS BUT WHAT HAPPEND THAT
    THE SERVICE


    ; CENTRE WHERE I HAD VISITED THEY HAD TAKEN THAT BUT I HAVE TWO JOB SHEET NO WITH ME IS


    SES09KT210467,,SEO[protected]. BUT SIR TELL ME WHHEN THIS PROBLEM IS GGOING TO OVER AGAIN AND AGAIN HANDSET IS CREATING PROBLEMS.SO PLEASE TELL ME WHETHER YOU ARE GOING TO HELP ME OR &nb sp; NOT BECAUSE THAT SERVICE CENTRE INCHARGE WHERE I HAVE GIVEN MY HANDSET HE DONT LISTEN WHAT CUSTOMER SAYS HE DONT KNOW HOW TO SPEAK WITH
    CUSTOMERS
    HE IS AROGENT AND TODAY I
    WENT THERE TOLD THAT SET IS ALSO HAVING CHARGING PROBLEM THEN HE TOID ME THAT ;"TUMHARE LAGANE KA TARIKA GALAT HAI"I TOLD HIM THAT THIS NOT THE FIRST TIME I AM USING PHONE AND HIS NAME IS JAVED SAYAD. PLEASE SEE TO IT






    LAST BUT
    NOT THE LEAST I WANT TO SAY THAT IF THE PROBLEM IS NOT GOING TO VANISH JUST SIMPLY & nbsp; REFUND THE AMOUNT . AND DONT SAY THAT U DONT REFUND THE AMOUNT , I KNOW WHOLE PROCEDURE.





    THANK YOU





    REGARDS


    KAMALJEET SINGH











    KAMALJEET










    From: "questions.i [protected]@support.sonyericsson.com"
    To: [protected]@yahoo.com
    Sent: Tuesday, 25
    August, 2009
    12:33:23 PM
    Subject: Sony Ericsson Contact Center, Ticket: 78874074

    Dear Customer,

    Thank you for contacting Sony Ericsson Support Center.

    This mail is in reference to your complaint regarding Sony Ericsson handset K660i. As per your email, we understand that you were facing problem with the handset and it was
    repaired by the service center however the issue still
    persists. We request you to kindly share all the details of your previous visits to&n bsp;the Service Center. We understand the difficulties you are facing since long.

    We would also request you to visit the service center aga
    in and submit the handset there. After submitting the handset please provides us the service center name along with the job sheet details, so that we can look into the same and escalate your complaint to the concern department.

    We assure you that we will provide you the best possible solution. We would like to
    assure you that
    our endeavor is to provide you quality serv ice and your feedback will help us in improving our service further.

    In case of further query, please feel free to contact 39011111
    (Prefixed&
    nbsp;by STD code of your city (From Mobile or non-BSNL/non-MTNL No.)
    [protected]
    (Toll free number from BSNL & MTNL)
    You
    may also visit our website: www.sonyericsson.com to know more about Sony Ericsson Products.

    Warm Regards,
    Rahul
    Sony Ericsson Customer Care


    The details of this case are as follows:
    Case: 78874074
    Engineer: Bist Rahul
    CaseOpened: 22/Aug/2009 22:12:[protected][protected]Old emails:
    [protected]@yahoo.com, 22 Aug 2009 18:42 CET
    From: , [protected]@yahoo
    .com
    To: , questions.[protected]@support.sonyericsson.com
    Subject: Phones
    Product:
    K660i
    Opinion:
    Respected
    sir,
    & nbsp; From the time i have taken this ph. Its creating a lots of problem, when I bought this ph. The nxt day its got restared automatickaly so I dint took it seriously but now i am fedup of this. Whenever i go to costomer care centre they say that 'It is infected by virus' and they update it but again that
    problem comes and they had updated my&n
    bsp;phone more than 5
    times , first of all sir u also know that sony erison moble dosent infected by vir us and when i had a talk with cutomer support over the ph. they also told me the sony erison dosent catch virus.I told whole problem about my ph. he told me your handset is defected it is having some internal problem then he told me to contact customer care in ur area but they are not listining me . Sir do 1 thing that just contact me I will tell u my whole problem.
    SIR PLES&n
    bsp;TAKE CARE OF MY PROBLEM.
    THANK
    YOU
    Country: India
    First
    Name: Gurrpreet
    Last Name: Kaur
    Phone Number:[protected]
    City / Region: Navi-Mumbai
    Agree Legal Terms: Yes.
    Sign up for enews: Yes.





    This line was auto-generated.
    Please do not remove or alter text below this line. [X-Ticket:78874074,2]







    start:[protected]
    end:[protected]

    Love Cricket? Check out live scores, photos, video highlights and
    more. Click here.


    questions.[protected]@support.sonyericsson.com, 25 Aug 2009 09:03 CET
    From: , questions.[protected]@support.sonyericsson.com
    To: , [protected]@yahoo.com
    Subject: Sony Ericsson Contact Center, Ticket: 78874074
    Dear Customer,

    Thank you for&nbs p;contacting Sony Ericsson Support Center.

    This mail is in reference to your complaint regarding Sony Ericsson handset K660i. As per your email, we understand that you were facing problem with the handset and it was
    repaired by the service center however the
    issue still persists. We request you to kindly share all the details of your previous visits to the Service Center. We understand the difficulties you are facing since long.

    We would also request you to visit the service center again and submit the handset the re. After submitting the handset please provides us the service center name along with
    the job sheet details, so that we can look into the same and escalate your
    complaint to the concern department.

    We assure you that we will provide you the best possible solution. We would like to assure you that our endeavor is to provide you quality service and your feedback will help us in improving our service further.

    In case of further query, please feel free to contact 39011111
    (Prefixed by STD code of your&n bsp;city (From Mobile or non-BSNL/non-MTNL No.)
    [protected]
    (Toll free number from BSNL & MTNL)
    You may also
    visit our website: www.sonyericsson.com to know more about Sony Ericsson Products.

    Warm Regards,
    Rahul
    Sony Ericsson Customer Care


    The details of this case are as follows:
    Case: 78874074
    Engineer: Bist Rahul
    CaseOpened: 22/Aug/2009
    22:12:[protected][protected]Old emails:
    [protected]@yahoo.com, 22 Aug 2009 18:42 CET
    From: ,
    [protected]@yahoo.com
    To: , questions.[protected]@support.sonyericsson.com
    Subject: Phones
    Product: K660i
    Opinion: Respected
    sir,
    ; From the time i have taken this ph. Its creating a lots of problem, when I bought this ph. The nxt day its got restared automatickaly so I dint took it seriously but now i am fedup of this. Whenever i go to costomer care centre they say that 'It is infected by virus' and they update it but again that problem
    comes and they had updated my phone
    more than 5 times , first of all sir u also know that sony erison moble dosent infected by virus and& nbsp;when i had a talk with cutomer support over the ph. they also told me the sony erison dosent catch virus.I told whole problem about my ph. he told me your handset is defected it is having some internal problem then he told me to
    contact customer care in ur area but they are not listining me . Sir do 1 thing that just contact me I will tell u my whole
    problem.
    SIR PLES TAKE CARE OF MY PROBLEM.
    THANK YOU
    Country: India
    First Name: Gurrpreet
    Last Name: Kaur
    Phone Number: [protected]
    City /& nbsp;Region: Navi-Mumbai
    Agree Legal Terms: Yes.
    Sign up for enews: Yes.


    [protected]@yahoo.com, 22 Aug 2009 18:42 CET
    From: , [protected]@yahoo.com
    To: , questions.[protected]@support.sonyericsson.com
    Subject: Phones
    Product: K660i
    Opinion: Respected
    sir,

    From the time i have taken this ph.
    Its creating a lots of problem, when I bought this ph. The nxt day its got restared automatickaly so I dint took it seriously but now i am fedup of this. Whenever i go to co stomer care centre they say that 'It is infected by virus' and they update it but again that problem comes and they had updated my phone more than 5 times ,
    first of all sir u also know that sony erison moble dosent infected by virus and when i had a talk with cutomer support over the
    ph. they also told me the sony erison dosent catch virus.I told whole problem about my ph. he told me your handset is defected it is having some internal problem then he told me to contact customer care& nbsp;in ur area but they are not listining me . Sir do 1 thing that just contact me I will tell u my whole problem.
    SIR PLES TAKE CARE OF MY PROBLEM.
    THANK YOU
    Country: India
    First Name: Gurrpreet
    Last Name: Kaur
    Phone Number:
    [protected]
    City / Region: Navi-Mumbai
    Agree
    Legal Terms: Yes.
    Sign up for enews: Yes.


    [protected]@yahoo.com, 31 Aug 2009 12:49 CET
    From: kamaljeet singh, [protected]@yahoo.com
    To: , questions.[protected]@support.sonyericsson.com
    Subject: Re: Sony Ericsson Contact Center, Ticket: 78874074















    KAMALJEET










    From: kamaljeet singh
    To: questions.[protected]@support.sonyericsson.com
    Sent: Thursday, 27
    August, 2009 9:40:01 PM
    Subject: Re: Sony Ericsson Contact Center, Ticket: 78874074







    RESPECTED,SIR


    AS U TOLD ME TO GO SONYERISON SERVICE CENTRE SO HAD DONE THAT AND THE JOB SHEET NO IS


    SE309KT110705 AND I WAS HAVING SOME MORE JOBSHEET NOS BUT&nb sp;WHAT HAPPEND THAT THE SERVICE


    CENTRE WHERE I HAD
    VISITED THEY HAD TAKEN THAT BUT I HAVE TWO JOB SHEET NO
    WITH ME IS


    SES09KT210467,,SEO[protected]. BUT SIR TELL ME WHHEN THIS PROBLEM IS GGOING TO OVER AGAIN AND AGAIN HANDSET IS CREATING P ROBLEMS.SO PLEASE TELL ME WHETHER YOU ARE GOING TO HELP ME OR NOT
    BECAUSE THAT SERVICE CENTRE INCHARGE WHERE I HAVE GIVEN MY HANDSET HE DONT LISTEN WHAT CUSTOMER SAYS HE DONT KNOW HOW TO SPEAK WITH CUSTOMERS HE IS AROGENT AND
    TODAY I
    WENT ; THERE TOLD THAT SET IS ALSO HAVING CHARGING PROBLEM THEN HE TOID ME THAT "TUMHARE LAGANE KA TARIKA GALAT HAI"I TOLD HIM THAT THIS NOT THE FIRST TIME I AM USING PHONE AND HIS NAME IS JAVED SAYAD. PLEASE SEE TO IT





    LAST BUT NOT THE LEAST I WANT TO SAY THAT IF THE PROBLEM IS NOT
    GOING TO VANISH JUST SIMPLY
    REFUND THE AMOUNT . AND DONT SAY THAT U DONT REFUND THE AMOUNT , I KNOW WHOLE PROCEDURE.





    THANK YOU





    REGARDS


    KAMALJEET SING H












    KAMALJEET










    From: "questions.[protected]@support.sonyericsson.com"
    To: [protected]@yahoo.com
    Sent: Tuesday, 25 August, 2009 12:33:23 PM
    Subject:
    Sony Ericsson Contact Center, Ticket: 78874074

    Dear Customer,

    Thank you for contacting Sony Ericsson Support Center.

    This mail is in reference to your complaint regarding Sony Ericsson handset K660i. As per your email, we understand that you were facing problem with the handset and it was repaired by the service center however the issue still persists. ;We request you to kindly share all
    the details of your previous visits to the Service Center. We
    understand the difficulties you are facing since long.

    We would also request you to visit the service center aga
    in and submit the handset there. After submitting the handset please provides us the service center name along with the job sheet
    details, so that we can look into the same and escalate your complaint to the concern department.

    We assure you that we will provide you the best possible solution.& nbsp;We would like to assure you that our endeavor is to provide you
    quality service and your feedback will help us in improving our service further.

    In case of further query, please feel free to contact 39011111
    (Prefixed
    &
    nbsp;by STD code of your city (From Mobile or non-BSNL/non-MTNL No.)
    [protected]
    (Toll free number from BSNL & MTNL)
    You may also visit our website: www.sonyericsson.com to know more about Sony
    Ericsson Products.

    Warm Regards,
    Rahul
    Sony Ericsson Customer Care


    The details of this case are as follows:
    Case: 78874074
    Engineer: Bist Rahul
    CaseOpened: 22/Aug/2009
    22:12:[protected][protected]Old emails:
    [protected]@yahoo.com, 22 Aug 2009 18:42 CET
    From: , [protected]@yahoo
    .com
    To: , questions.[protected]@support.sonyericsson.com
    Subject: Phones
    Product: K660i
    Opinion: Respected
    sir,
    & nbsp;
    From the time i have taken this ph. Its creating a lots of problem, when I bought this ph. The nxt day its got restared automatickaly so I dint took it seriously but now i am fedup of this. Whenever i go to costomer care centre they say that 'It is infected by virus' and they update it but again that problem comes and they had updated
    my&
    amp;n
    bsp;phone more than 5 times , first of all sir u also know that sony erison moble
    dosent i nfected by virus and when i had a talk with cutomer support over the ph. they also told me the sony erison dosent catch virus.I told whole problem about my ph. he told me your handset is defected it is having some internal
    problem then he told me to contact customer care in ur area but they are not listining me . Sir do 1 thing that just contact me I will tell u my whole problem.
    SIR PLES&
    amp;n bsp;TAKE CARE OF MY PROBLEM.
    THANK YOU
    Country: India
    First Name: Gurrpreet
    Last Name:
    Kaur< br>Phone Number: [protected]
    City / Region: Navi-Mumbai
    Agree Legal Terms: Yes.
    Sign up for enews: Yes.





    This line was auto-generated.
    Please do not remove or alter text below this line. [X-Ticket:78874074,2]






    start:[protected] end:[protected]

    Love Cricket?
    Check out live scores, photos, video highlights and more. Click here.








    Love Cricket? Check out live scores, photos, video highlights and more. Click here.


    [protected]@yahoo.com, 27 Aug 2009 18:19 CET
    From: kamaljeet singh, jazz [protected]@yahoo.com
    To: ,
    questions.[protected]@support.sonyericsson.com
    Subject: Re: Sony Ericsson Contact Center, Ticket: 78874074






    RESPECTED,SIR


    AS U TOLD ME TO GO SONYERISON SERVICE CENTRE SO HAD DONE THAT AND THE JOB SHEET NO IS


    SE309KT110705 AND I WAS
    HAVING SOME MORE JOBSHEET NOS BUT WHAT HAPPEND THAT THE SERVICE


    &nb sp; CENTRE WHERE I HAD VISITED THEY HAD TAKEN THAT BUT I HAVE TWO JOB SHEET NO WITH ME IS


    SES09KT210467,,SEO[protected]. BUT SIR TELL ME WHHEN THIS PROBLEM IS GGOING TO OVER AGAIN AND
    AGAIN HANDSET IS CREATING PROBLEMS.SO PLEASE TELL ME WHETHER YOU ARE GOING TO HELP
    ME OR ; NOT BECAUSE THAT SERVICE CENTRE INCHARGE WHERE I HAVE GIVEN MY HANDSET HE DONT LISTEN WHAT CUSTOMER SAYS HE DONT KNOW HOW TO SPEAK WITH CUSTOMERS HE
    IS AROGENT AND TODAY I
    WENT THERE TOLD THAT SET IS ALSO HAVING CHARGING PROBLEM THEN HE TOID ME THAT ;"TUMHARE LAGANE KA TARIKA GALAT HAI"I TOLD HIM THAT THIS NOT THE FIRST TIME I AM USING PHONE AND HIS NAME IS JAVED SAYAD. PLEASE SEE TO
    IT





    LAST BUT NOT THE LEAST I WANT TO SAY THAT IF THE PROBLEM IS NOT GOING TO VANISH JUST SIMPLY ; REFUND THE AMOUNT . AND DONT SAY THAT U DONT REFUND THE AMOUNT , I KNOW WHOLE PROCEDURE.






    THANK YOU





    REGARDS


    KAMALJEET SINGH












    KAMALJEET










    From: "questio ns.[protected]@support.sonyericsson.com"
    To: [protected]@yahoo.com
    Sent: Tuesday, 25 August, 2009 12:33:23
    PM
    Subject: Sony Ericsson Contact Center, Ticket: 78874074

    Dear Customer,

    Thank you for contacting Sony Ericsson Support Center.

    This mail is in reference to your complaint regarding Sony Ericsson handset K660i. As per your email, we understand that you were facing problem with the handset and it
    was repaired by the service center however the issue still persists. We request you to kindly share all the details of your previous visits to the Service Center. We understand the difficulties you are facing since long.

    We would also request you to visit the service center aga
    in and submit the handset there. After submitting the handset please provides us the service center name along with the job

    sheet details, so that we can look into the same and escalate your complaint to the concern department.

    We assure you that we will provide you the best possible solution. We would like to assure you that our endeavor is
    to provide you quality serv ice and your feedback will help us in improving our service further.

    In case of further query, please feel free to contact 39011111
    (Prefixed&
    nbsp;by STD code of your city (From Mobile or non-BSNL/non-MTNL No.)
    [protected]
    (Toll free number from BSNL & MTNL)
    You
    may also visit our website: www.sonyericsson.com to know more about Sony Ericsson Products.

    Warm Regards,
    Rahul
    Sony Ericsson Customer Care


    The details of this case are as follows:
    Case: 78874074
    Engineer: Bist Rahul
    CaseOpened: 22/Aug/2009

    22:12:[protected][protected]Old emails:
    [protected]@yahoo.com, 22 Aug 2009 18:42 CET
    From: , [protected]@yahoo
    .com
    To: , questions.[protected]@support.sonyericsson.com
    Subject: Phones
    Product: K660i
    Opinion: Respected

    sir,
    &nb sp; From the time i have taken this ph. Its creating a lots of problem, when I bought this ph. The nxt day its got restared automatickaly so I dint took it seriously but now i am fedup of this. Whenever i go to costomer care centre they say that 'It is infected by virus' and they update it but again that
    problem comes and they had updated my&n
    bsp;phone more than 5 times , first of all sir u also know that sony erison moble dosent infected by vir us and when i had a talk with cutomer support over the ph. they also told me the sony erison dosent catch virus.I told whole problem about my ph. he told me your handset is defected it is having some internal
    problem
    then he told me to contact customer care in ur area but they are not listining me . Sir do 1 thing that just contact me I will tell u my whole problem.
    SIR PLES&n
    bsp;TAKE CARE OF MY PROBLEM.
    THANK YOU
    Country: India
    First Name: Gurrpreet
    Last
    Name: Kaur
    Phone Number:[protected]
    City / Region: Navi-Mumbai
    Agree Legal Terms: Yes.
    Sign up for enews: Yes.





    This line was auto-generated.
    Please do not remove or alter text below this line. [X-Ticket:78874074,2]







    start:[protected]
    end:[protected]

    Love Cricket? Check out live scores, photos, video highlights and more. Click here.


    questions.[protected]@support.sonyericsson.com, 25 Aug 2009 09:03 CET
    From: , questions.[protected]@support.sonyericsson.com
    To: , [protected]@yahoo.com
    Subject: Sony Ericsson Contact Center, Ticket: 78874074
    Dear Customer,

    Thank you for
    contacting Sony
    Ericsson Support Center.

    This mail is in reference to your complaint regarding Sony Ericsson handset K660i. As per your email, we understand that you were facing problem with the handset and it was repaired by the service center however the issue still persists. We
    request you to kindly share all the details of your previous visits to the Service Center. We understand the difficulties you are facing since long.

    We would also request you to visit the service center again and submit the handset ;there. After submitting the handset please provides us the service center name along with the job
    sheet details, so that we can look into the same and escalate your complaint to the concern department.

    We assure you that we will provide you the best possible solution. We would like to assure you that our endeavor is to provide you quality service and your feedback will help us in improving our service
    further.

    In case of
    further query, please feel free to contact 39011111
    (Prefixed by STD code of&nbs p;your city (From Mobile or non-BSNL/non-MTNL No.)
    [protected]
    (Toll free number from BSNL & MTNL)
    You may also visit our website: www.sonyericsson.com to know more about Sony Ericsson Products.

    Warm Regards,
    Rahul
    Sony Ericsson Customer Care


    The details of this case are as follows:
    Case: 78874074
    Engineer: Bist Rahul
    CaseOpened: 22/Aug/2009 22:12:[protected][protected]Old
    emails:
    [protected]@yahoo.com, 22 Aug 2009 18:42 CET
    From: , [protected]@yahoo.com
    To: , questions.[protected]@support.sonyericsson.com
    Subject: Phones
    Product: K660i
    Opinion: Respected
    sir,
    &nb sp; From the time i have taken this ph. Its creating a lots of problem, when I
    bought this ph. The nxt day its got
    restared automatickaly so I dint took it seriously but now i am fedup of this. Whenever i go to costomer care centre they say that 'It is infected by virus' and they update it but again that problem comes and they had updated my phone more than 5 times ,
    first of all sir u also know that sony erison moble dosent infected by virus and& nbsp;when i had a talk with cutomer support over the ph. they also told me the sony erison dosent catch virus.I told whole problem about my ph. he told me your handset is defected it is having some internal problem then he told me to contact customer care in ur area but they are not
    listining me . Sir do 1 thing that just contact me I will tell u my whole problem.
    SIR PLES TAKE CARE OF MY PROBLEM.
    THANK YOU
    Country: India
    First Name: Gurrpreet
    Last Name: Kaur
    Phone Number: [protected]
    City / ;Region: Navi-Mumbai
    Agree Legal Terms: Yes.
    Sign up for
    enews:
    Yes.


    [protected]@yahoo.com, 22 Aug 2009 18:42 CET
    From: , [protected]@yahoo.com
    To: , questions.[protected]@support.sonyericsson.com
    Subject: Phones
    Product: K660i
    Opinion: Respected
    sir,
    From the time i have taken this ph. Its creating a lots of
    problem, when I bought this ph. The nxt day its got restared automatickaly so I dint took it seriously but now i am fedup of this. Whenever i go to co stomer care centre they say that 'It is infected by virus' and they update it but again that problem comes and they had updated my phone more than 5 times , first of all sir u also know that sony erison moble
    dosent infected by virus and when i had a talk with cutomer support over the ph. they also told me the sony erison dosent catch virus.I told whole problem about my ph. he told me your handset is defected it is having some internal problem then he told me to contact customer care ;in ur
    area but they
    are not listining me . Sir do 1 thing that just contact me I will tell u my whole problem.
    SIR PLES TAKE CARE OF MY PROBLEM.
    THANK YOU
    Country: India
    First Name: Gurrpreet
    Last Name: Kaur
    Phone Number: [protected]
    City / Region: Navi-Mumbai
    Agree Legal Terms: Yes.
    Sign up
    for enews: Yes.









    From cricket scores to your friends. Try the Yahoo! India Homepage!







    Connect more, do more and share more with Yahoo! India& nbsp;Mail. Learn more.







    From cricket scores to your friends. Try the Yahoo! India Homepage!







    Now, send attachments up to 25MB with Yahoo! India Mail. Learn how.















    Add whatever you love to the Yahoo! India homepage. Try now!


    questions.[protected]@support.sonyericsson.com, 10 Oct 2009 17:16 CET
    From: , questions.[protected]@support.sonyericsson.com
    To: , [protected]@yahoo.com
    Subject: Sony Ericsson Contact Center, Ticket: 78874074

    Dear Customer,

    With the reference of your email we understand that you were facing problem with the handset and it was repaired by the
    Complaint comments  Add a comment

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code

       Jitendra kumar
      Hi,

      I am an employee of a reputed company in Kolkata, and currently going throuh a deep frustation because of the service center people. Last month due to some reason my mobile display was not working but rest of the things were working fine, so I gave it to Babli center to repair it. They said they will call me after 2 days with the charges applied for the change but they didnt.So I called them after 4 days and they said the charge will be Rs2300, I asked why they said for the change of LCD and s/w upgrade.I paid every thing but when i received the set I found the set is discharged so I asked for a charger then I found that the set is not charging.Then they said your battery has gone so buy a new battery(Rs1300) and returned the old one.On the enginner comments I bought the battery from that shop itself but still my set was not working, now they are saying there are some other problem in that and unnecessary they are charging money.
      I am not the only customer but lot of people are frustated from that service center. They are just making customers fool and earning money.As a working guy today I spent 4 hours and what I got, just a dissapointment once again.
      Can you please help us out in this regard, so that no one else will suffer in future.

      Regards,
      Jitendra
      Complaint comments  Add a comment

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code

        Sony Ericsson Mobile W350i — no response

         sachin deshpande
        Even after several mails to customer care regarding my mobile flap for w350i i have not any response
        from them complaint...
        Complaint comments  Comments  (6)

         Lalit Mahajan
        From,
        Mr. Lalit Mahajan
        Plot No RM-58, Ujjwal Bldg, Sudama Nagar, MIDC, Dombivli (E) 421203
        Telephone no. +91-[protected]

        To,
        Sony Erricson,
        India.

        Subject : Please help me to track & find my lost mobile handset

        Dear Sir,

        I am regular user of Vodafone and has been using the phone [protected] since last 4 years. On dated 21/08/2009, i by mistakenly left my mobile in a Auto Rickshaw near 7 Bunglows area at Andheri (W), Mumbai and thereafter it is not traceable.

        I have some very sensitive information on my mobile. I want to track / trace and recover the said mobile connection along with data received on my SIM.

        The importance of the data stored on the video clips is that I am having some important records and passwords in that mobile. The details of the mobile are as under :

        - Make - Sony Erricson
        - Model - W910i
        - Make - October 2007
        - IMEI No. - [protected]
        -Purchased at
        AlFA, Irla, Vile Parle (W)
        Mumbai

        sony ericsson w910i — Lost my new mobile sexy red colour

        I have lost my mobile Sony Ericson W910i Red, kindly let me know is there any chances of blocking the mobile using imie number..

        sony ericsson w910i — lost phone

        dear sir,
        i have lost my mobile w910i today at 5.00 pm.
        the place the cell phone was lost is BIMHRD office pune

        is there anyway to trace a lost sony phone
        the IME number is [protected]

        please let me know incase there is a way to trace my cell phone

        my contact number is [protected]

        contact details
        Harshita Shrinagesh
        G-4 Dhanraj Park
        Kalewadi phata
        Wakad
        Pune -411027

        its a hearty red w910i

        Yours sincerly
        Harshita
        Complaint comments  Add a comment

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code

          Sony Ericsson — Bad customer service

           Karan Dembla
          Hello!! I purchased sony ericsson's gaming series phone f305. Phone's screen went complete white while the cell...
          Complaint comments  Comments  (18)

           bunty25
          dear sir,
          i have sent the complaint to sony ericsson (I did complaint on these mail ID questions.[protected]@support.sonyericsson ,sanjeev.[protected]@sonyericsson and anil.[protected]@sonyericsson.com on 9 sept. 2009. But I did not get any response from any mail id. Than I also complained to the customer care but I did not get any response from customer care also.
          But when I complained about problem in customer care they send my request to Sony Ericsson's .That time my complain No. is 85006106 on[protected].

          my complaint is mentioned below in detail.



          Dear Sir

          This mail is in regard with my Sony Ericsson W595 set. I bought this mobile set on 20/11/08 from your authorized dealer "Salora Retail Ventures Sony Ericsson (Vikash Marg) D-10, Laxmi Nagar,Main Vikash Marg, New Delhi, India Ph: . Fax No. 26388581.". Its TIN No was [protected] & IMEI no was: [protected]. I was purchase the set in 14275 rs.

          But after using it for just couple of months, it started giving problems like: Hanging problem, slider problem, etc because of which I showed it to your authorized service center "RT Outsourcing Services Ltd. Janak Puri UG 14 Suneja Tower-2 District Center Janakpuri Ph. No. [protected]." on 11/05/09.

          1st TIME

          After that he solve the problem of hanging as well as he also change the silder .that time MY CASE ID WAS SE[protected]. when I received my phone the keypad was lose . when I asked for this than he said that I will not change keypaid under warranty .I said that it is your falt than he did not accept his falt and said rudly .
          Than I accept my handset because he did not want to submit my handset.

          After that I went to another service center which is near by dewan motor bike showroom near dwarka.
          And first he also refuse to submit my handset after many request he cheked my set .and open battery cover . he also did lose the battery cover of this set. When I told to the person he refuse to submite my handset and he also told that the person who did repair this set you just went throw this person because I have no parts of this set .

          2ND TIME
          On 3th sep. '09 that is after just 3 and half month, again the mobile giving problems like: Hang, display problem, slide tight ,keypad loose,software problem, etc.& again I went to the same service center ("RT Outsourcing Services Ltd. Janak Puri UG 14 Suneja Tower-2 District Center Janakpuri Ph. No. [protected]." )& complained about the problem. This time they said that "sir its motherboard and display will be replaced". This time my Workorder No. is SE309RJK12002. He commited that I will return your set within in seven days but I did not get my set witnin due date. Even requested them to replace the handset as I'm facing the same problems repeatedly. they said "No Sir! We cant change your handset.

          Than I did complaint on these mail ID questions.[protected]@support.sonyericsson, sanjeev.[protected]@sonyericsson and anil.[protected]@sonyericsson.com on 9 sept. 2009. But I did not get any response from any mail id. Than I also complained to the customer care but I did not get any response from customer care also.
          But when I complained about problem in customer care they send my request to Sony Ericsson's .That time my complain No. is 85006106 on[protected].

          On (8/09/2009) I will call again in customer care than
          Care executive gave different advise to me.someone said that it will repair within five days and someone said that the part of this handset are not aviable so please wait ten days. For this I also talked in compaileted department with Miss. Shalu. she told that I am forwarding your complained in head of department and they will call you within 48 hours but till the time I did not receive any call from head of department .

          I called again and talked with miss. Shalu. This time she told that they (head of department people) will call you at 4 o’clock on 29 sept. 2009. but again till the time I did not receive any call from the head of department.


          than I again made a call to the complain department than I talked to mr. nitin. When I asked for my previous complain which was made by miss shalu than nitin told that there is no complain forwarded to the head of department .
          when I asked for my handset than he told that your handset will not replace it will only repair and disconnected the phone.

          3RD TIME
          After that I received my set on 03 oct.2009 ( after one month) but problem still remain same. I submitted again on same day 03 oct.2009. My workorder number is SE309RJK12709.

          Now all parts of my handset has changed by sony ericsson but the problem is going on till the time . so I ma requesting to you change my handset immediately other wise refund my money.

          The total parts of the set has been changed.but the phone is not working
          Properly till time (keypad, hanging,slider,battery caver ).
          I have paid money for handset which I am not getting a single benefit for that .

          Now my question is that "Is this the way Sony Ericsson's service center will provide services to their customers????" I had even asked them to replaced the handset earlier other wise refund my money only,

          After facing all those harassments, I decided to write this mail to you & complain about whats going on in Sony Ericsson's service centers...


          If they can't solve the customer's problems & instead of solving their existing problems, they are creating new problems for them... then for what reasons these service centers have been meant for????????

          I would now request you to kindly change the handset immediately and. provide me with a new handset immediately other wise refund my money.

          A revert mail in the affirmative would be highly appreciated.

          Trust you will do the needful and oblige.

          Looking towards a fast and positive response from your end.

          Thanks & Regards
          Praveen Kumar
          [protected]
          RZ-21/232 J BLOCK WEST
          SAGARPUR NEW DELHI -110046


          NOW I WANT THAT MY MONEY MAY PLEASE BE REFUNDED TO ME AT THE EARLIEST BECAUSE THEY (SONY ERICSSION) ARE NOT RESPONDING ME SINCE LAST ONE YEAR.
          SO, YOU ARE REQUESTED TO TAKE LEGAL ACTION AGAINST SONY ERICSSION (COMPLAINT DEPARTMENT AND OTHER DEPARTMENTS)
          These things really happened and it's a disgrace for us SE fan, now I have jump out of the SE wagon and never will do the same mistake again of buying a SE.
          Complaint comments  Add a comment

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code

            Sony Bravia LCD TV Model KLV - 32s200a — Defective set

             SS Rawat
            I had purchased the subject LCD TV from M/s Behl Associates Dehradun (Unit Sl. No.6802697) on 07.09.2007. After exactly 2...
            Complaint comments  Comments  (3)

            Sony Fh G90 Av — NOT WORKING AUDIO AND CD NOT PLAY

             sreenivasan
            STK 4172 II AUDIO OUT PUT NOT WORKING AUDIO VOLTAG OK AND CD NOT PLAY ALL DISEPLAY OK AUDIO POWER BORD REELYA SWITCH...

             naveen sharma
            From,
            Mr. Naveen sharma
            c/o 1/9628 B Bahel gali No-4 pratap pura shahdara
            Delhi-110032
            Delhi india
            Phone : +91 [protected]
            To,
            Sony Ericson,
            India.

            Subject : Tracking of my Lost mobile and card having no.[protected]

            Dear Sir,

            I am regular user of Airtel and has been using above phone [protected] since last 1 years. On dated 06/10/2009, my
            mobile was lost / stolen and thereafter it is not traceable.

            I have some very sensitive information on my mobile. I want to track / trace and recover the said mobile connection along with data received on my SIM.

            The importance of the data stored on the video clips is that I am having some important records and passwords in that mobile. The details of the mobile are as under :

            - Make - Sony Erricson
            - Model - W200 i
            - IMEI No.[protected]

            you are requested to kindly cause for trace and recovery of the above said mobile phone & SIM


            Thanking you, Yours sincerely,
            ( Naveen sharma)

            Sony Ericssion W200i — Taking more number of days for resolving the small problem

            Hi,

            This is Sreekanth Gupta purchased Sony Erircssion W200i mobile dated on 02/04/2008. Now I am facing a problem with phone that is I am unable to unlock the mobile. I have given the mobile in Sony authorized service center in Chennai dated on 09/22/2008 which is located in Tambaram, Chennai. (Ole # 96b, New no: 383, GST road, OPP: VAO Office Kadaperi) and the call no: MC1-SE-004324/2008-RTB. Service center executive told me that it will take 10 days to get back to me because problem in the board. So he needs get it from Sony head office. Still I didn’t get my mobile Sony executive said that until unless he should receive board from the head office he can’t do any thing. I had very bad experience with Sony. I never expected this kind of service from Sony. For resolving small issue Sony people are talking more than 15days. The mobile model (W200i) which is fast moving in the market now, It is shame for the company, it is not having parts of the mobile (W200I).

            For the same I have raised complaint to customer care. Complaint no: 7505597.
            There is no response from customer care also.

            Sony ericsson w2001 — Lost Mobile

            Dear Sir,

            I am regular user of idea and has been using above phone [protected] since last 2 years. On dated03/06/2007, my
            mobile was lost / stolen and thereafter it is not traceable.

            I have some very sensitive information on my mobile. I want to track / trace and recover the said mobile connection along with data received on my SIM.

            The importance of the data stored on the video clips is that I am having some important records and passwords in that mobile. The details of the mobile are as under :

            - Make - Sony Erricson
            - Model - W200i
            - Make - March 2007
            - IMEI No. - [protected]
            Hi,

            I have Sony Erircssion W350i mobile recently flip flap assy of the mobile was damaged / broken. I had contacted your authorised Service centre situated at Thane they told me that it's physical damaged & not covered under warrantee. They have charged Rs. 630/- for new assy. and taken Rs. 500/- as advance from me with assurance to supply new one within 10 to 15 days But so far noboday turned up to me. Also i have enquired about price of flip flap assy. and suprised that every authorised service centre given me variable price.

            I could not understand reason why there is price difference from one service centre to another. It seems that service centre are charges high and unreasonable rates on spears as per their own will. It a shameful thing the company that they are ecourging service centre to work on their own way.

            sony ericsson w200i — i have lost my mobile , how to trac that.

            Raghavendra Nayaka HK
            Bangalore.

            Hello sir,

            I have lost my mobile its no. is [protected]. is there any way to track my mobile.i hav lost on 5th july 09.

            Sony Ericssion W200i — lost of mobile

            sir i lost my sony ericssion w200i mobile phone im no [protected] in hostel. i want to block my handset.i will be obliged i[censored] take necessary step. thank u.

            sony ericsson w200i — about puk no

            i mistakenly block sim . and now i cant operate any key on my mobile. mobile ask me about oerates puk no so i ask u to give me puk no

            sony ericsson w200i mobile — for the lost of mobile

            respected sir,
            i have written this complaint to inform you that my sony ericsson w200i mobile has lost on thursday 24 december 2009 at between 10:00pm to 12:00pm whose imei no. is[protected] and sim is of aircel no.[protected]
            i request to search my mobile phone.
            thank you,
            yours sincerely
            suresh kumar

            home adress :
            16-101,
            rama krishna colony,
            mylavaram,
            krishna district,
            andhra pradesh,
            india.
            mobile no. [protected]

            sony ericsson w200i — I lost mobile

            I have lost mobile Sony Ericsson W 200i on 21March 2010 around 7;30 PM in Pune Nigdi chikli Market.

            IMEI No[protected]. Please let me know how to track lost mobile.

            W200i — Lost mobile

            Sir.. i lost my w200i sony mobile today.. my no. is [protected].. Please block my sim as soon as possible and also guide me through the procedure to Get a duplicate sim.. hope u help me sir..
            Complaint comments  Add a comment

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code

               Namit Narain
              Its been almost 11 months of me using Sony Ericsson W910i phone. It is very unpleasnt for me to tell you that I almost got a very unsatisfactory experience from my handset. I gave my handset which is in warranty till 10th of october, 2009, to an authorised Sony Ericsson service center in Vashi, Mumbai.
              The follwoing are the problems after the diagnosis:-
              1. Software Problem
              2. Key pad problem

              The following is my experience to the center:-
              1. I gave my handset on 1st of October. The timigs as mentioned on website and as told to me from call center do not match. I waited for almost 1hr to get my phone into the service process since the center was shut till 11Am in the morning. On 4th of October I called to get the update on my phone process. They told me that WORK IS UNDER PROCESS, and was told to call in the evening as it would be done.
              2. I called center on 5th October to get to know about the status. It was happy to know that my phone is totally repaired and there is dont need to pay any thing since it is covered under warranty. I asked, when do they shut down. I got a reply, it closes at 7 in the evening.
              3. I reached the center to collect the phone. I was shocked to know that my phone was not repaired and shop closes at 8 PM. I almost left my office and work to collect my phone, and cancelled my meetings to collect it. The concerned Person Mr. Javed replied me that we never said so that the phone is repaired. Aslo there i got to know that i need to pay Rs. 1100 to get it repaired and which i will get after 11-12 working days as the parts are still unavailable. Mr Javed gave me a very unpleasant replies to my question and told me do what ever you can, we will not handle your case.
              4. I have no clue what need to be done further. It was astonishing to know that the same experience happend with couple of customers in a day with the same handset.

              The following are my details of the work sheet number and other details:-
              1. Workorder number:- SE309KT111109
              2. My Name:- Namit Narain
              3. Center address and Phone number:- Kaizer Telecom, BSEL Tech Park, A-wing, 1st floor, Office No.308, Vashi, Navi Mumbai. Ph No.[protected] Owner:- My Javed Sayeed.
              Hi,

              It has been more than 25 days, and i have not yet got my cell back.I was told that you will get your cell phone within
              15 day's and till now i hav not got my cellphone back.Not even they have courtesy to call me and tell me the status .
              And whenever i submit my cell phone they don't handle it with care.The number which is provided is also not working.
              Kindly do something about this.I have submitted my phone in thane branch, the one which is in eternity mall.


              Regard's
              Bipin Tyagi
              Yes I am also agree with Navnit earlier I also went to vashi service centre for one key pad.They are ready to give me the key pad but they are charging three times more than actual rate.When i asked why it is.One of the authorized person said This is our rate if you want than you can take other wise you can go.You can do what ever you want.They are cheaters

              Vishal Gaurav
              Same thing happened with me as well.

              This is Satyawan, i am using W910i sony ericsson handset which i bought in the month of Feb, 2010. i was very loyal customer of Sony till this experience.

              Handset is giving me many problems such as Speaker not working, Keypad problem, etc.

              When i showed it to service center in BSEL, 1st floor, Vashi they said, your handset is out of warranty as it has liquid damage even though my handset is never exposed to liquid.

              Pathetic experience with Sony Ericsson Service center. i think they just want reasons to reject the repaires.
              i am using x10 mini pro for last 2 months in Delhi. But today my second vidit to Mumbai, and suprisingly phone worked OK for 1 hour with "R" symbol...but afterwords showing continuous red cross with no network. Although Airtel SIM is working properly with other GSM phones, why not with x10 mini pro. Your only service center in entire navi mumbai remain close from 1 to 3 pm only because the owner of it is NAMAZee. what to do now...??? i am missing my important office calls...
              Very Very Bad Service In Navi Mumbai
              Very Bad Service &amp; Cheaters. Person In Vashi Service Center
              Complaint comments  Add a comment

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code

                Sony Ericsson F305 Mobile — it is 2nd month but still i hav not not recieved my set repaired

                 akshya verma
                30 aug 2009 with the sony ericsson service center. But till now ie after two months i haven't received my set repaired....
                Complaint comments  Comments  (83)

                 sunil dube
                i have a SE w 810i phone it fell down from my hands and the display was broken but i could call and recieve call on ot the only problem was i couldnt see the number as the broken desplay i gave the phone to the service centre R.T. Resourcing ,they change the display and gave it to me but after that i started getting no network coverage message on my cell and i was not abel to call anyone i gave it back to the service centre they sent it to the factory and told me that the mother board has to change and it will cost me 80 % of my handset cost i had already paid them 1450/- for the display if they could have told me that my mother board is faulty and it will cost me this much i would have not changed the display and wasted 1450/- rs naw i cannot use the phone and my money is also gone pls tell me what to do
                i tried all the means of sony but they are not helpful the the service center is worst in customer care

                Sony Ericsson W810i Mobile Phone — Fault within 10days of Purchase

                Dear sir ,
                As mentioned details above I purchased a Cellphone of Sony ericsson W810i on 24Nov2007. On 4thDec it have some problem of SOFTWARE said by service center, so they solved that problem on that day.On next day on 5Dec2007 again have a problem that is keypad is not working properly.On shouting on them for Replacement of cellphone they told that we will replace only Motherboard within 10 days but not complete set .
                So you please suggest me what to do, is it possible to demand for Replacement of complete set Rather than Motherboard as it is Malfunctioned 2 Times within the purchase of 10 days only? And How. ?
                Thanking you
                Your sincerely
                D.Subramanyam
                [protected]@rediffmail.com

                sony ericsson/w 810i — cannot take picture and network problem

                i have given my sony ericsson w 810i moblie for sevice on 31/05/2008 for the above mentioned reason.they told me to wait for 3 days i called them they told it will take i week, at that time i have told them if the mobile is not ready change the hand set or give it back, but there no one is giving proper response.

                Sony Ericsson 810i — Handset Network problem

                My Sony Ericsson 810i costing Rs 8000/- suddenly stopped working with BSNL Network. It is still working with Airtel network Strange.
                Service center guys are unable to repair, outside mechanic says nothing can be done.

                This handset is just 1 year old.

                Hopeless product.
                I recommend only Nokia for reliability.

                Any suggestions welcome.
                My Sony ERICSON MOBILE ( K530i) NOT SHOWING NETWORK, HANDSET IS ONLY 1YEAR OLD

                HOPLESS PRODUCT

                I RECOMMEND ONLY NOKIA PHONE
                If these mobile companies are doing this to every customers as i have listen many complains of same nature
                sony ericsson k220i charging problem
                few weeks back I gave my mobile for installing software.
                After receiving from the service center. I had network coverage problem. I tried changing but no use. I went back to the service center. But they told me you gotta pay 75% of the mobile cost. It's frustrating.
                Complaint comments  Add a comment

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code

                   D N Chandrashekhar
                  Hi,

                  I had given my sony cybershot camera model number DSC-H50, serial number 2314658 to one of the SONY AUTHORISED SERVICE CENTRE, M/s. Srikara Marketing Services Ltd., G-9, Srinivasa Towers, Besides ITC Kakatiya Sheraton Hotel, Greenlands Road, Begumpet, Hyderabad-500016, Phone: [protected] or [protected] on 24-09-09 as it was not "switching on".
                  I was assured that I would get back the serviced camera within 2days as the service engineer was on leave. In the first place, I fail to understand how come “sony service” operates only with 1 service engineer for a world-class city. As I noticed, if a service engineer is not available for 1 day, the entire “sony service network” seemed to be stopped because even other customer seemed to be complaining.
                  I have not been given any “Job Sheet”, all I have is a “call sheet” without any reference number, except my name and address on it. I was told that I would be called to take back the repaired camera by 25-09-09, however that has not happened till today i.e., 17.00 Hrs of 04-10-09. I have called up the service centre 6 times till now everyday and they are not even able to tell me as to what is the status of the camera and whether they have been able to find out what the reason atleast, leave about whether it can be repaired or not and the cost involved, though it is still covered under warranty. They have told me that it has been taken “somewhere else to find out the problem” and are not even willing to tell me where it has been forwarded so that I could follow it up with them. Everytime I call them they would make me hold on the line atleast for minimum of 10 minutes, wasting my time as well my mobile phone bill charge shooting up. They are “completely irresponsible and do not care for customer with their arrogant, irresponsible replies and never to keep up the commitment attitude”. One Mr. William who answers the call says that the concerned engineer or their incharge would call me and believe me I have never heard anything from these 2 people for the last 11 days.
                  At this juncture, I feel that “SONY boasts about world class products, their world class service seems to be WORST.” “The reason I am writing this feedback is after repeated follow up and being being ‘let down’ by SONY.”
                  I have decided to proceed “legally and claim compensation” against “SONY and their authorized service centre, M/s. Srikara Marketing Services Ltd.”, for their inordinate delay, deficiency of service, false assurances, not being able to service & return my camera as promised and most importantly causing financial loss for follow-up and my valuable time that was wasted on them.


                  If Sony feels it is a responsible company towards its customers, they can contact me on:
                  D.N. Chandrashekhar,
                  [protected], Near Church,
                  Boudhanagar, Warasiguda,
                  Secunderabad-500061, Andhra Pradesh, India.
                  Mobile number: [protected].
                  Complaint comments  Add a comment

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code

                     Swapan Kumar Guha
                    Sir,
                    I have purchased a DVD Home Theatre, Model No- DAV-DZ390 (Sl No. 6107605) from Great Eastern Trading Co., SN Banerjee Road, Barrackpore, North 24 Parganas, West Bengal vide invoice no -2394 on 30 Sep 2009. As per the dealer the installation is free of cost and should be carried out within 48 Hours. But till date even after 72 Hours nobody from the company's installation team has turned up and also the dealer is not responding in a positive way. I have already sent an e-mail to Sony customer care vide acknowledgement no.- 436344, but other than an auto generated acknowledgement there has been no correspondence from the company's customer care also. The product is lying packed as provided to me by the dealer. So, I request you to kindly intervene for early installation of the product. Also I would like to know that in case the company's team doesn't turn up for long and I get the product installed through other sources, will the guarantee cease to exist?
                    Complaint comments  Add a comment

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code

                        satyajit bandyopadhyay
                      I purchased sony ericsson mobile set model no K810i on13/2/2009. IMEI NO.- [protected] .Then i submitted the set to (sony ercsson service centre) CELL COM ,627, G.T.ROAD, SRERAMPORE, HOOGHLY for microphone problem, loud speaker problem , charging problem on 23/4 /2009. they could not repair the set. Again I submitted the set at ( SONY ERICSSON SERVICE CENTRE) R T OUTSOURCING SERVICES LTD. 2 Ripon Street , KOLKATA -16 for same problem on 30/4/2009. Complaint I.D .No SE[protected]. Dtd 30/402009. They delivered the set on 22/5/2009 .After one months again I faced same problem with front camera problem, bluetruth problem . I submitted the set at NEOSA ELECTERONICS - KOLKATA. 43/4A, Hazra Road, Kolkata ( SONY ERICSSON SERVICE CENTRE) . Till date I did not get any reply from service centre. I AM BEING HARASSED BY SONY ERICSSON . I HAVE DONE A GREAT MISTAKE TO BUY THIS SET

                      Sony Ericsson K810i — mobile not working

                      if i connect the mobile to the charger it is not getting charge and also not working.

                      K-810 i Sony ericsson — Mobile problem & service Problem

                      I have encountered problem of Sony Ericsson Mobile model K-810 i regarding Switchoff Automaticlayy after every shorttime. I submitted the mobile (under warrenty) to Faridabad Mobile Service Centre on. But they are always saying that spare part is not available & it will take time.

                      It is highly inconvenient for customer like us especially for a product from a Branded Company.

                      Need your intervention to resolve the issue. If the product is lying in service centre for long time then they should either replace the handset or hand over another mobile to us.

                      Can some one stay with out Mobile for one months and still not sure when i will get it back?

                      Please do the needfull
                      mobile not working
                      if i connect the mobile to the charger it is not getting charge and also not working.
                      Dear Concerned

                      I have purchased SONY K810 on 13/07/2008, from BIG BAZAR, EDM MALL, GHAZIABAD. My IMEI no. [protected], my right sight earphone is not working since long, and i have no time to go anywhere due to my JOB, so i request you to please look into this matter and change it as soon as possible, kindly revert on my mail.
                      navigation key sucks
                      Complaint comments  Add a comment

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code

                         Bhasker Dutta
                        I have a Sony HiFi Music System Model No. MHC - RV5 perchased in 2002 but it starts giving truble in 2008, unable to play the CD I got the the same repaired from SONY Authorised service centre at Kolkata on 11th Nov 2008 but again the same problem exist and I got the same againg repaired in Gurgaon from Sony Authorised service centre on 31st Aug 2009, now again the problem persist. please help me out on the same and advise me how can I take it forward

                        music system — cd not working

                        sir,
                        I have one rv-22 music systemPlace durgapur. recently this system show no disk.what i will do. kindly see this mater and solve thih fault.

                        Regard,
                        avijit choudhury
                        Durgapur
                        Mob [protected]
                        Sir ,

                        I have RV-22 music system .This system shows No disk.pl give me suggesion for repair this fault and do nessery steps.
                        regrd
                        avijit choudhury
                        Durgapur
                        Mob-[protected]
                        Complaint comments  Add a comment

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code

                          Sony Ericsson W350i — software Problem

                           Tejashri
                          I've been using this phone since a year.. although there arent any fascinating functions.. i was happy with it. however...
                          Complaint comments  Comments  (26)

                           THANGAVEL GOKUL
                          I bought the phone december 2008. for the past 3 months the phone was hanging and will not work. i have to switch off or remove the battery and switch on. i have given the phone to your authorised service center SRI MOBILE in nagercoil. they charged me Rs.350.00 on august 25 and they told they have reinsalled the software.but my problem is not sloved. repeated i went and finally they told they want to keep for observation. still the same problem. where to give the phone for service.In nagercoil the work was taken vai work order no:SE 309SM510505

                          Sony Ericsson W660i — Lost Sony ericsson cell phone

                          Hello,

                          I have lost my Sony erricson cell phone yesterday night. Could you let me know how to block/trace the cell phone using the EMI number.
                          EMI number : [protected]

                          Regards
                          Namitha

                          Sony Ericsson W660i — repairing not well

                          I had given my mobile w660i on 13th Aug, '09 & on 5th Sept, 09 & on 24 Sept, 09 (work order no. SE309RJK12535) for the same purpose i.e. repairing/changing LCD. They had charged Rs. 1650/- for that LCD but till date my handset with service centre of sony ericsson because it works only 2/3 days after repairing. I have not got any satisfaction even after giving the payment, as demanded, for changing the LCD. Please look into the matter and please let me know the status of my mobile phone...

                          Sony Ericsson w6601 — Hang

                          I have w660 i model. i have purchased it 2 year before. now it have a problem that it got hang. i have also done software updation but it only work online for 10 to 15 minutes what can i do???????
                          Complaint comments  Add a comment

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code

                             Pradeep Kumar Patra
                            Dear Sir/Madam
                            I have purchased a Sony Ericsson mobile model no. F305 on dtd 04.03.2009 from Cell Mart Bhubaneswar. The IMEI no is [protected]. After purchasing of mobile I found some technical defects. So I booked the cell at your authorized service station on dtd. 11/07/2009. The Job card prepared at the service station is SE309SPS10236. The main problem is display problem and problem at the Music speaker. But already two months gone till yet it has not been returned back to me. Everyday I am going to the service station but they are always saying that the parts is not available. I want to know when I will return back my cell. My contact no is [protected]. If I will not get confirmation regarding the return of my cell within two days then I will file consumer case against the company and service center.

                            With Best Regards

                            Pradeep Kumar Patra
                            Complaint comments  Add a comment

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code

                              Recently Discussed

                              (4 minutes ago)
                              Ibibo Group / Goibibo
                              Refund of Airline Tickets
                              (5 minutes ago)
                              Olymp Trade
                              For deposit
                              (19 minutes ago)
                              Quikr
                              200 pages job for 25 days. work from home during corona days
                              (19 minutes ago)
                              Patanjali Ayurved
                              Half product delivered
                              (30 minutes ago)
                              Indigo Airlines
                              ticket not booked but payment was done

                              Featured Complaints