Sony India Complaints & Reviews

Hello Sir, I have purchased Sony Xperia "c" mobile on 6 Feb. 2014. My phone is not detecting the memory card. Whenever i am inserting a memory card into my phone, my all phone data is deleted automatically and phone is also not detecting the memory card. If i am connecting my phone with laptop without inserting any memory card then my laptop is also not detecting the phone memory. I purchased this phone from SS PHONES, SHOP NO.1 KAMAL COMPLEX, MI ROAD, PANCH BATTI, JAIPUR, M.NO [protected] Yesterday when i went to the shop from which i have purchased the phone, a person at that shop was giving me excuses like virus and all. After they have formatted my phone. But still they my phone is not detecting the memory card. Now they are saying that i have to visit their service center and all. This was my first time that i have chosen Sony and see the response this phone has not worked well more than 2 months. It’s my request to Sony please my resolve my problem as soon as possible.

Dear sir i purchesed sony xperia E1 dual mobile on dated 08/04/2014. next day i face an hanging & restarting problem in my new mobile phone. i send it to authorised service center for software update, but after 2 days i face same problem. i discused to cervice center about the problem so thay are says to me that we will change some parts of handset, sir please tell me why i use repaired mobile phone with company defact. i need an new handset against this phone please do something as soon as posibale

Hi, I want to bring it to your notice that Defective Sony Xperia ZR mobiles was rolled out in the market without properly tested in R&D and sent for production. I recently purchased Xperia ZR (Jan 2nd 2014) on 5th Jan onwards I am facing the following issue 1. Unable to hold the phone for more than 5 minutes, it heats and burns my ear. Tested after shutting all applications, Mobile Data, WIFI, Bluetooth still the same 2. Even in low volume all my conversations can be heared outside 3. Camera quality is not good, as 12MP camera its performance should be more but it is like a VGA picture 4. Other party cannot able to hear what I speak 5. Wifi not working properly I have visited service center and got it replaced for 2 times but still issue exists, when ever I surrender ZR for issue I have provided backup mobile which works fine (same sim & memory card used). Had discussion with Area manager service Mr. Vinodh Natesan and he involved Karthik from technical team, Karthik says if you go for a high end feature phone heat will be there and customer has bare that, I asked him what R&D team was doing before it send the product for production he didn't answer anything and dropped the call saying he is outside/travelling. Cost of the mobile is 30000 but after purchasing the mobile I am facing lot of health issues, whenever I use phone for more than 10 minutes there will pain in my head because of the heat. This is a serious issue which need to be consider and need action on this. Need to take action against SONY Mobiles so that other customers will not be affected and saved globally and I would never consider purchasing a SONY product even I will not recommend it to any of my friends are relatives and because clever people will do the same. Regards Dwarakanath Additional information: First Name: Dwarakanath Last Name: Maru Ayyappa e-mail: [protected]@gmail.com Phone number: [protected] City: Chennai Postal code: 600107

Dear Service head,

My Ticket Id:[protected] 29th march

[protected] 05th april

[protected] 10th april

[protected] last
and last 2 job sheet i am not get due to problem not rectify... problem: board heat whtile speak, inter net slow, automatic internet disable while using, hanging, power button not working properly
after i received my mobile i face these problem before not have these problems:
battery stand by problem, ear s peak not working


Thanks for your consideration

Recently I bought my Sony Experia L (Model) before 4 Months in
chennai. After some days suddenly I got hanging problem on my mobile
and I gave to service center in chennai. Once I received the mobile
from service center Again I found the problem that, mobile getting
heat while speaking. I informed to service center in the same week.
After one week they returned my mobile by replacing mother board,
After serviced mobile it's not getting charge, still I
had heating issue while use 3g very heavily.
I asked them back still issue is there cant able to use normally.
Again they have taken from me last week for the seventh time.
After these time issues happened now that mobile looks like very old mobile. and now ear speaker not working dead.. you know that, it's not customer fault and you didn't support for worth Rs.16, 000 (it's not a small amount).they changed mother board 2 times Still i have this problem.. they said sony mobile always heat i[censored] used 3g i[censored] ued 2g it is not getting heat it is very difficult answer

Even I bought TV and other accessories from SONY but there I didn't
face such a bad experience like this.
So please I don't want to take any risk again. Better you can replace
the mobile and kindly requesting.

and i have compalint through mail to :[protected]@sp.sony.com
but still i did not get any response these service of head..
Meena Bose
Customer Relations - Corporate Office
New Delhi
We sincerely regret the inconvenience caused to you and assure you of our best support and attention always.
this reply mail got but still i am not get any response regarding this...
For your information
Name: SATHISH KUMAR (customer)
Reg Mobile: [protected]

Ticket id: [protected] (recent)
They are not tracking how many times they are facing (service) all
problems with same mobile.

Thanks and Regards
Sathish kumar

We had purchased the said TV on 11th Nov 2011 for Rs. 64900.00 and it's just over 2 years the Picture quality has disfigured with two different colors. We had called the service engineer from Sony service centre, kolkata and having inspected the TV, I am told the TV panel has to be replaced with an approx cost of Rs.24000.00.

I am quite surprised with the repulsion of Sony product how can a panel go wrong within less than 2.5 years and would require to know the reason for the defect of the panel. I had a good experience of Sony products as we have been using Sony bravo TV, handycam, camera, PSP and photo saver.

I would urge you to visit my place and investigate the problem with the front panel and would appreciate if you could revert with suitable answers. My contact details [protected] and my email renati.[protected]@itc.in.

My Sony Bravia LED TV Model KLV32EX330, purchased at a cost of 139.90 Omani Rials (about Indian Rs. 22500/-)from Muscat started showing double images after about 16 months in use in Kerala, India. The Sony technician said the screen is to be replaced and the total cost will be approximately Rs. 15000. He wanted an advance of Rs. 5000/- in cash for the screen, which he said will be replaced in one week. The advance of Rs. 5000/- was paid on 02.04.2014. No response from Sony after that. A detailed complaint was lodged with Sony in E-mail id sonyindia.[protected]@ap.sony.com. The complaint was logged as 18631570 on 16.04.2014, as per auto acknowledgement received from Sony. Copy of the complaint is reproduced below : [protected][protected][protected][protected] - -------- Original Message -------- Subject: Problems in Getting My Sony TV Serviced - Matter of Great Concern for Me. Date: Wed, 16 Apr 2014 16:35:24 +0530 From: K RADHAKRISHNAN <[protected]@vsnl.net> To: <sonyindia.[protected]@ap.sony.com> Reply-To: <[protected]@vsnl.net> K. Radhakrishnan, (Mobile No. [protected]), "Deiveekam", Pookkattil Estate, Behind Mammiyoor Temple, Mammiyoor, Guruvayoor P.O., Kerala State, India. P.I.N. 680101. Dear sir / madam, Ref. : (a) M/s Jumbo Electronics Co. Ltd. (LLC), Ruwi, Oman Cash Memo No. RI 12003021 Dated 07.11.2012 (Scanned Copy Attached). (b) M/s Access Electronics Service Job Sheet No. Nil Dated 29.03.2014 (Scanned Copy Attached). (c) My Complaint Registration No. 18323387 Dated 26.03.2014 (Registered at Your Toll-free No.[protected] I present the following facts for your urgent action : (1) I purchased the Sony BRAVIA 32" LED TV, KLV32EX330, Sl. No. S[protected]H from M/s Jumbo Electronics Co. Ltd. (LLC) in Ruwi, Oman on 07.11.2012, with a one year warranty. (2) While watching the TV on25.03.2014, the picture suddenly started distorting and showing 'double images' (one image overlapping the other). (3) On 26.03.2014, I contacted your Customer Care Centre on telephone no.[protected]. The complaint was registered as per no. 18323387 on the afternoon of 26.03.2014. The customer care executive assured me that the complaint will be attended to in 2 working days. The executive gave me the telephone nos. of your service agent M/s Access Electronics in Thrissur (Tel. nos.[protected] / 6999555), for me to follow up. (4) After repeated calls, Mr. Pragalesh, said to be your service technician (mobile no. [protected]) turned up in the late evening on 29.03.2014. After seeing the TV, he said the screen has to be changed. He said he can tell the exact amount and the time required for completion of the job, only after contacting his office. (5) Finally, that too after repeated calls from my side, on 02.04.2014, Mr. Pragalesh said the cost will be approximately Rs. 14500/- plus transportation from Thrissur. He said the job will be completed in one week (i.e., by 09.04.2014). He wanted Rs. 5000/- by cash in advance (he said cheque is not acceptable) and I paid the amount on the evening of 02.04.2014 itself. (6) Though I had impressed upon Mr. Pragalesh about my inability to view TV programmes until the job is completed, he did not contact me after that. When I called him, he said he will "check and call back". But he did not call me. (7) I contacted your customer care again the executive gave me the mobile no. [protected] of Mr. Sanu, Manager, Servicing, M/s Access Electronics. (8) When called, Mr. Sanu also said he will "check and call back". But he never called me. I called him and requested him to follow up the case through phone, but he said he can only send e-mail and wait. (9) Due to the lack of response from M/s Access Electronics, I called your customer care again 0n 14.04.2014 and then the executive gave me the mobile no. [protected] of Mr. Santhosh Thomas, Sony Area Service Head in charge of Kerala. (10) I called Mr. Santhosh Thomas on 14.02.2014 itself and explained the whole situation to him. He too said he will "check and call back". But he did not call. (11) Today, 16.04.2014, I again called Mr. Pragalesh, technician, but his mobile was switched off. Then I called Mr. Sanu, Manager, Servicing, M/s Access Electronics, but he did not answer the phone. And then I called Mr. Santhosh Thomas, your Area Head for Kerala, but he too did not answer the phone. (12) Really worried, I called your customer care again and the executive gave me your this e-mail id for me to contact. Hence this mail to you. (13) Now, is it Sony culture that you harass you customer by making him run from pillar to post for the sole mistake of buying your product ? (14) Is it the Sony culture that when a customer follows up regarding some service issues, to say will "check and call back" and then keep silence ? (15) As the screen has given way in 18 months, normally the company should have offered a free replacement, or atleast a replacement with minimal cost. Instead, I am being harassed by charging the full amount and delaying the supply and keeping me in the dark about the status. (16) In this context, I wish to point out that my daughter too had purchased a Sony 32" LCD TV about 4 years back and it developed the same problem within 2 years of purchase. What is happening to Sony quality ? (17) Can I expect an immediate redressal of my grievance atleast from you ? (18) Who will compensate me for losing watching of my favourite TV programmes for so many days ? You know, IPL also starts today. (19) If I do not get my problem solved to my satisfaction within 3 days from today, I will be constrained to proceed further as I feel necessary, which may include any or all of the following : (i) Approach Consumer Redressal Forum; (ii) Criminal Legal Proceedings to get back the Rs. 5000/- I paid to Mr. Pragalesh as advance; (iii) Go to the Press. Yours sincerely, K. Radhakrishnan.

Hi, My name is Naveen Prashanth yadala. I own a Sony xperia z mobile, which i bought around october last year. Few days ago, it accidentally fell, and the screen got damaged. I immediately brought it to SONY service center, but they are refusing to repair my phone. Even though am ready to bear the cost of repairs, SONY has shown absolutely no consideration towards this matter. SONY has to understand that 40K is not a small amount for a common man.And with the type of service SONY provides, i pledge never to buy a SONY product again in my life. I have requested several times but no one is ready to listen. I think its time SONY starts recognizing what they sell and how they manage it. Worst part is rather than considering seriousness of situation, i was asked to buy another phone of same model in 28K by SONY engineer. My phone is still under warranty. I am very disappointed and distressed. I agree SONY has a big name and products are good, But what is the point if you can not even manage them, What is the point of manufacturing something which is beyond repair. Why do they not care to tell this to customers while advertising for their products or while selling it to them.They are doing nothing but just looting customers of their money. Please help me out, am extremely distressed. This is not a small loss for me. Please help.

I had purchased my sony vaio laptop in last year of july.but from then till now its causes the problem of blue screen automatic system crash problem, optical disc recovery formation is not possible, and again and again window crash problem persists in it.from till now i never used it once.it is always kept at service Center but all iN vain.

Dear Dir I purchased a SONY LED TV 102 cm KDL- 40 NX720 3D on[protected]. from Croma, Aundh Pune. On 19th of March my TV's Panel stopped working and hence I contacted SONY help line number and asked for the solution. One person visited from dealer and informed that its Panel has to be replaced and cost of the Panel will be Rs 26, 000. This amount is extremely high as repair cost of a TV which is just appx. 2 years old. I asked for the solution and SONY representative told me to contact SONY they will provide some solution on it as it only worked 2 years. From 19th March I am calling SONY almost every day and getting same reply that its pending with management. I wrote mails to SONY but till today neither I received any reply nor any call from SONY. My question to SONY is what is the life of PANEL? If other TVs of this model are working then is it a design defect or manufacturing defect? or SONY is getting similar complains? In all the situations SONY must replace Panel ASAP. CAN SOME BODY WILL HELP ON THIS? Mrs Krishna Srivastava [protected]

sir, i bought a xperia zr smartphone 5 months back from snapdeal.com that gave me 1 year manufacturer's warranty. Around a month back i faced a problem of moisture in the camera lens so reported the problem to the service center. They replaced the cellphone with a refurbished one, but 2 weeks ago the phone was accidentally dropped into water and it got water logged in spite of all the flaps closed the water got inside even when xperia zr is claimed to be waterproof against submerge, within seconds the water got inside. The worst part is now they are not even entertaining my problem n they reported a issue that the seller is not authorized that too after replacing my originally bought cellphone.

My SONY KDL 40NX 720 TV is out of order since 19th of March. I was told by service center that Its Panel is gone and repairing cost will be 26000.00 My point is how come a TV Panel can give such a small life? Top of that the repairing cost is as high as a price of a new TV? How Sony will assure that this time new Panel will give good life?

Dear Sir/Mam Subject-Replacement of Sony LED Bravia My name is Sameer Tembe.I am a regular viewer of CNBC Awaaz and in particular your show "Pehredaar", wherein you take up consumer grievances against fraudulent services/practices from private firms.well, I would want my Sony Bravia LED (Model No.KDL-32EX520; serial no.2469008), which i had purchased(Purchase Bill/Invoice No.5827673) on [protected] with two years extended warranty(CARD No.32002021 dtd 08/12/11) for Rs41, 400 (plus Rs.2000 for 2yrs EW)from Vijay Sales, Borivali to be replaced by a Bravia TV of similar capacity.The reason being that this tv had breakdown twice in span of 40 days or so.The request id for the same is as below 1)Dear Customer your Service Request ID 17840379 is assigned to Sonu Electronics - Virar (W); Thane; Phone No :[protected] 2)Dear Customer your Service Request ID 17808958 is assigned to Sonu Electronics - Virar (W); Thane; Phone No :[protected] and the latest one is 3)Dear Customer your Service Request ID 18472189 is assionly for two years and that too from a brand like Sony, who is known for quality products then not only it degrades the brand image of the supplier and is complete waste of money on the part of loyal customers like us who over the years trusted Brand Sony when it comes to purchasing a TV.Moreover, we are saved from the fact that we had the Sony bravia led with one year Sony warranty and two years extended warranty or otherwise we have had to pay them for the same.infact, it seems like the service guy and the TV manufacturers ie.Sony Tv are just passing the warranty period (i.e. October 2014)so that they don't have to replace the complete TV set. Henceforth, we are hoping that Sony India will take steps to maintain their brand image for quality customer service and inturn will replace this defective Tv set with a new one of similar capacity or else return our money so that we can get a new one from a different brand.Kindly look into the matter and incase you want to get in touch with them then do so on nos. as 1)SONY INDIA [protected]@[protected] Email-sonyindia.[protected]@ap.sony.com 2)Vijay [protected]@[protected] [protected]@vijaysales.com For any further inquiry on the same, i can be contacted on the undersigned nos. as below- Thanks n regards Sameer Tembe C-101, First Floor, Athrava Veda Bldg., Viva Vedaganga complex, Opposite Saideep Hotel, Bolinj Gokul Township, Virar(w)-401303. Mob-[protected]/[protected]/[protected] Email- [protected]@gmail.com/[protected]@gmail.co m

Dear Sir,
I have purchased a Sony wx600 Cyber shot Camera in June Month.
From the Beginning the camera has a problem in lens, as the photo taken at night does not appears clear and there are lots of bubbles appear in the pick taken. I have used camera for 3 months and find that this problem comes on regular basis. When I reached to your customer centre they reject my problem. And said me clearly no to solve my query.

I am very fade up with your product and Services which you offer. If no respond will be given than I will go to consumer court, as I have Proof that camera is not up to the mark of quality which Sony claims.

respected sir,

I purchased a home theatre dav-dz350 on 19 march 2014 for the cost of Rs.19300, at AMA (associated Marketing Agencies) #196 thirunallar road karikal. the condact person is Rajendran. The product was delivered to me in used condition with the original sealed opened. And after 2 days they installed the set and the technician could not set the features of the product, because the remote control does not match to the set. The service team from Karikal tried several times, but finalling failed. they said the remote RM ADU 162 the right remote. the shop keeper has placed a wrong remote no rm adu 79, later he provided rm adu 138, that also failed. The is no clarity in the sound, it cannot be tuned. It is nearly 20 days he promise to give a right remote. Still not provided. To your kind notice the set was manufactured in the year 2013 september. I dont know how many days they were using the set. Because we feel that the sound does not have a clarity.There is to much of humming sound. we feel that he given us the rejected set. we cannot use some of the features like karokae, blue tooth. and several other features.

Please take immediate action to provide me new set with out sealed opened. several days i was waiting taking leave but did not turn up. I was deceived.

My address
jarve wilson
18, pilliyar koil street
kadambady
Nagapattnam

my cell no. [protected]

Hi, I Visited your Sony Service Center Jaipur ( Global Services ) on 2-4-2014 as i got screen brooked of my Sony Xperia L Headset, Sony people told me you will receive your phone the evening of 7-4-2014, i submitted my phone there and since the day i am keep calling them about my phone and whenever i call them they just say your part has not been received and it is been 8th day i am suffering without my phone i also need to forward the damaged part and the bill to insurance Company but now i can not not as the time period which they gave has been passed. So due to this i am suffered physically and monetary Please do the Need full

i have purchased sony xperia tipo in march 13. after two months of purchasing its touch not working .i have submit this two times in service centre .they have change its mother board . but no improvement its touch stop working again and again..now warrenty is over and its touch not working again 'what can i do . so i want the replacement for this phone.

dear team, This is to inform you that i m sudha bangla purchased laptop of sony model-SVE 1513 AC black on 6th oct 2013 after using one month laptop gone dead and sony service centre is not giving proper service in raipur I want engineer visit at my residence for resolving my laptop problem If company is not able to provide service then pls refund amount for my laptop or i will complaint at higher level for resolving the problem Please make call to me on my no. - [protected]

Dear Sir, This is to inform you that I had purchase One Sony mobile Xperia C 2305 from CROMA store Prozone mall Aurangabad Maharashtra on Date 16.02.2014 At the time of purchase I had given 1 year Warranty from Sony service center, But I got some Software related problem on Date 27.02.2014 and I had submitted this mobile in our local service center at Prasanna Electronic Aurangabad on same day but I had not given proper service from our service center they told me for 3 day for repairing and after 5 day they had return my mobile . And again on Date 30.03.2014 I got problem in my mobile Its heating, slowly processing & hanging hence I again submitted my mobile in same service center for repairing on Date 01.04.2014 due to ''Gudi Padwa festival'' And I really shocked that your service center staff told me to replace motherboard and today is 09.04.2014 service center not giving me any replay. 1) This is really shocking that in 1and half month I got two time problem in my Sony mobile & I think its not acceptable from Sony brand 2) The service given by your service center its also very bad and irritating 3) I m really unsatisfied & unhappy from Sony mobile service This is my humble request to you that kindly see my problem & pls give me replacement or DOA letter as I had purchase this mobile by very hardly. Yogesh Nirmal [protected]

Hi i wanted to get this to your notice :- I bought a Xperia ZR 6 months back...problems started coming in i.e after the Sony updates the volume went very low and was facing difficulties in attending calls, then the other issue was that it had vertical multi coloured lines on the screen...so gave it to the sony center at CP for repairs and the sound quality was fine after it but then, again faced the problem for the lines on the screen...so gave it to the center again to rectify the problem, they fixed the problem and gave the phone back but again after 3 days i face another new problem i.e my Bluetooth stopped working I can receive files but cannot send them to any phone and due to this i cannot connect my Bluetooth headset to pick and receive calls as i'm mostly travelling or using it for my office work...I have always been a sony buyer from my start of handling gadgets...have used multiple sony phones from a long time but this time i do not know what is wrong with this phone and it is such a nice phone... i have always been a Sony Customer but i do not know why am i going through this, had paid a good deal to get this phone but... I love your products but then this is a problem i am facing this time...I got it repaired twice the third time I am not repairing it but want a replacement...please look into it and please do revert back. Regards Shantanu Chakroburty Email :- [protected]@gmail.com

On dated 27.01.14 I have purchased a Laptop Black VAIO SVF15212 (06 Black VAIO) Sr.No 0038431 from ACKS INC SCO 43-44 Sec 8-C Madhya Marg Chandigarh. From purchasing date to till date i have visited 2 times in service center for window problem.But both times i am not satisfied from their services & window problem is same as it is.When i purchased my Laptop the sales executive assure me that this laptop is fully support to window 8 & they charge from me the amount of window 8 i.e. 37500/- . But now the service executive inform me the above laptop is not support window 8 and advice me to install window 7 from market. But i am not intrested in window 7. Now i have plan to go consumer court for replacement of laptop.Kindly advice.RegardsVishal KumarHNO. 476/1 Kurari Mohalla Kalka Distt.Panchkula Haryana -133302 Mobile :[protected], [protected]