Sony India Complaints & Reviews

Sir, with due concern i m writting this letter to infrm u that i brought the set on 4th jan, 2014. The phone started to hang on the same day itslf. i visited to the shop from where i brought it, they told me to visit the sony service center. i visited there, they updated it. but the poblm arisd from the next day itslf. i have visited to service center many times and now i m fedup of visiting there. it is now just the burden. My 7k is just a loss. sony has really upset me. i cant use the set every time. i do have to carry another set alone with it. kindly look into this matter. and i request you to change the damaged product and supply me with a problem free product. My email id is : [protected]@gmail.com

Sir, I had purchased sony xperia J mobile and there was a problem in the set from the starting date went to the centre next day of purchase they just formatted it an updated then till now i have given my set 3 times for the same speaker problem and they too at least 2 weeks each time for repairing it now again my set 4th time got the same problem and i ask them please take some serious action against it but they said gain they will repair it. Having the same problem again and again i want company to replace the set but they are not considering my request and i am tired of visiting the service centre again and again. This is the 4th time I am having the same problem in my mobile which is under warranty. Mobile xperia J imei-[protected] Rajiv Abbott [protected]

sir i bought smartphone from sony in augast 2013 after some days i updated phone to 4.1.2 version from 4.0.4 for somedays phone worked good but then started working bad i negleted due to i have no such time then now phone is working dead slow so decided to update again and baqcking up data in laptop it took 3 hrs but data didnt backed up i went to auth. service center and told databackup problem they answerd very childish...that you go to each folder and select ..copy and paste..whats this??? man this is smartphone???? a RS2000 phone do bettter than this list of problems heats very much after using 3G (my friends do mot dare to use my phone due to its heating) application errors while downloading on 3G hangs and stops responding and need to HARDRESET automatically turn on bluetooth or wifi at any time battery is irregular (if battery is 20% at sleeping time it will bve totally drained but on next time it only drains 5% or anything but phonw will not shutdown) camera...company claims its 12MP but after seen quality friends LAUGHS games pauses autometically ( a playstation certified device) COMPANY CLAIMS 1GB RAM BUT ITS ONLY 680MB i am getting shame on sony after using this phone i am fed up with this phone give me best solution thanks waiting for your reply

Dear sir/madam i am using Sony experia L in which from last two weeks i have went to sony service care due to above problems in which i have mentioned.The most frustating thing is they are not providing complete solution and they are not taking the complaint seriously and i don't know why do u appoint such technicians .So i am requesting either to replace my phone or provide solution plz send me immediate reply. thank u

Hi My name is Sunny Mehdiratta i purchased Sony mobile Model: Experia Z. The phone suddenly stopped working and when showed this to the Service Center they say they are unable to repair it. My phone is still under warranty as i purchased this on 03/18/2013. They are giving irrelevant reasons that water entered the phone and the Add they show that the phone is water proof. Please take this complaint as your top priority and help me get my phone replaced. Contact number: [protected]

I brought xperia sp on 27 sep, 2013 after 5 months it went bad. so I gave my cell for repairs to tech shop, rajgarh road on 07 jan, 2014(job id:w[protected]and went to take back my cell on 28 jan, 2014 but my cell was still not repaired so I gave the cell for repair again on 29jan, 2014(job id:w[protected] still they were unable to repair my cell phone again i gave the cell for repairs on 06 feb, 2014(job id:w[protected] but again they didnt repair my cell phone. so I call sony india and asked for their help on which they instructed me to hand ovr my cell phone to the service center again so that my cell phone can be transfer the higher authorities. so I again submittted my cell on 12 feb, 2014 but still they have not repaired or repalced my cell phone I have requested them countless time.they has harrassed me..please help me

i have purchased a sony xperia l handset on 15 jan 2014, of 16000 rs and after that it work properly for 3- 4 day and hanging problem arise, i was out station so i submitted my handset on 24 jan 2014 they updated its software n given to me but prob still persist so i again submitted it on 25 jan 14 they again repaired and handed my handset on 27jan2014 but problem persist so i again submitted it on 28 and ask for replacement of my handset n they submitted my handset and told me that a new handset will be provided to me in 3 to 4 days and from that day till now 26 feb2014 i haven't received my handset, around 15 times i have gone through there service centre which is 30+km one side from my house they give me silly excuses about approval and say we wil let you know in 3 working day and now its been a month and there is no news abut my handset. if i ask them to conference me with your authorized or head so tell him about my problem as he can takle, but they say they don't have authority to give no and oll. please help me out m totally frustrate, what should i do ... please please please please

my laptop is not detecting wifi ..and also the charge is not remaining for 2 hours..i have complained many times in the custumer care, kottayam ..but they are just servicing the laptop..and giving me back..All these is happening in the warranty period .. So please do any thing so that i can have my laptop to detect wifi..

It is really astonishing to see that from past one month same job no:- [protected] which was generated on third week of January 2014 to rectify the problem (unable to do any conversation as the mobile is getting disconnected and switched off) is still not been rectified after three consecutive attempts were made by your Sony Service Centre at Eternity Mall in Thane. The same Job No;-[protected] is being used every time the mobile is given to rectify the problem to the service centre. 1. I have been using your different products like LED T.V. Home Theater etc but didn't face any problem uptill now. 2. Looking into the problem what i can read down the line is improper monitoring of the complain/ job No. 3. Improper training and not updating/ refreshing training being conducted periodically by the manufacturer. 4. The service technicians are circling round the bushes and not hitting the problem(nail) by its head. It is a positive criticism for improving and better managing yielding extra ordinary results. Appreciate for your better understanding in resolving the issue of inefficient working of Sony -Xperia Sola.

To,

Sony customer care
Subject-regarding free service.

Sir,
I would like to inform you that it's me Raju Kumar the owner of sony viao of (SVE15127CNS IN5) model number and serial number 7000604.Having register
mobile number [protected] and email [protected]@gmail.com.I am submitting this application because of the problem arising since my laptop was in under warranty
(NOV 2013) and had be serviced before warranty period was over at Ludhiana service center that job sheet no-J32484230.
Problem-OPERATING SYSTEM NOT RESPONDING.
Due to extrem problem faced by me and problem being not solved by customer care since two months and as per my laptop was checked by technical department
and problem not found by it.So i requeste for free service.
The details of the job sheet is attached here within.

The Sony Vaio purchased on 29/12/2012 at Coimbatore.
Within three months the housing broken(monitor left
corner three inch opened nearly).The Sony service
centre at Coimbatore attended free of cost.Now again
the housing was broken in the right side. please
guide me to replace the full monitor part without any charge

Dear Sir/Madam, I am writing to you with a hope to get some solace for the issue that I have been facing for the past one month with Sony Mobile India PVT LTD and their technical support ‘Aaradhya Enterprises Pune’. I purchased a my Sony Xperia L C2104 on the 11th of January 2014 to help me with my work. It was a huge financial step for me as it cost me approx. Rs 15000. To my disappointment the phone was not up to expectations and the standards promised by SONY. It started giving issues of freezing and restarting from day 1. I hoped that it would be an exception occurrence and hoped the performance would improve, however as the issue persisted I took the phone to my ‘Aaradhya Enterprises Pune’ on the 19th of January 2014. I was told to submit the handset, which I did as requested, however to add to my grief the issue was not resolved and they told me that they cannot exchange the phone to a 7day exchange policy. I have since then submitted the phone three times to the service center with no resolution. They also chose to downgrade my OS version without intimating me and told me that now they cannot upgrade as there is currently an issue with the OS version. I have not been able to use my phone for past one month, despite of several attempts to contact SONY customer service and technical support. This has also taken a toll on my work as I currently do not have any other phone (handset) to work with. I sincerely urge you to look into this and help me get a resolution at the earliest. Mentioned below are details of the complaints made and communication sent. First visit @ service center i.e. Aaradhya Enterprize on 19th Jan, 2014. I ask them to replace the handset, & give me the new one, but i was told the replacement policy is only for first 7 days. Service center executive has asked me to submit the handset, but as the handset was new i has not submitted the same. On 20 Jan 2014 I had called to Sony Customer care[protected], they had provided me the complaint number which is [protected] and have ask me to submit the hanset at sony service center. On the same day i had written a mail to sony xperia care website(www.sonymobile.com/in/support/contact-us/contact-form/Phones/phone/en_IN...⇄ )describing the issue, i have not yet received any revert on the same. On 22nd Jan, 2014 i have submitted the handset at sony service center with the token number [protected], i have received the handset after 2 day, service center has given me the assurance that all the issue are fixed, and i will not face any problem. After 7 days i was facing the same issue, so i visited the service center on 1st Feb, 2014 @ 10.00 A.M. I had a word with Mr.Shinde (Senior authority) at service center. Mr. Shinde had checked the handset & he informed me that the issue is recurring because of the software, & he asked to handover the handset to him, so that he can upgrade the software to fix the problem. On 13th Feb 2014, ( After 12 days) I was facing the same issue with the handset, so i visited the service center on 13th Feb, 2014. I meet Mr. shinde there, he asked me to submit the handset, so that they can keep the handset under observation for next 24 hours. So on 15th Feb 2014 I went to Service centre to recollect handset, Just to be on the safer side i checked the handset But I found out that the Operating system has been downgraded from Android 4.2.2 to andriod 4.1.2. Ticket No. [protected] Today i.e on 20th Feb i visited the service center, they had given me the complaint number [protected], and had stated that the sony server is down, because of which they can't upgrade the software right now, & have asked me to wait for next 25 days. Also the details of the complaints made and communication has sent on 1. www.sonymobile.com 2. questions.[protected]@support.sonymobile.com 3. [protected]@ap.sony.com

I had purchased Sony Xperia M dual Mobile on 1/1/14. I had downloaded some games and apps in my mobile on internal memory. As the internal storage for use is only around 1.6 GB, the speed of my mobile got slowed down. So I was trying to move the apps from SD card, but there is no option on my mobile for transferring the apps to SD card. I saw many videos online for how to transfer the apps to SD card in Xperia M. The showed the option which is used to transfer the apps to SD Card. Refer the attached image of my mobile and do the needful to resolve the issue. Regards, Kiran [protected]

I had submitted phone handset (SONY Xperia ZL ) in Nashik Sony authorised service centre (Yash electronics). Due to not working of ringer loudspeaker & over heating of handset. I submitted handset on 1 Feb 14, they said phone will be replaced within 8 days, but till today 19 Feb 14 there is no proper response from Service centre & Sony customer care. Ticket id- [protected] job no- W[protected] Submission Date on Sony centre - 1 Feb 14. I am very fed up & frustrated by following them. Suggest me what can I do next.

I have purchased a sony cyber shot dsc -w360/bc against invoice no-ae-30922 dt 23 nov 2012. From anand electronics, 78, kalkaji new delhi.My camera battery guard has become u/s.For this i approach to service center m/s boscos, b-15 shivalik malviya nagar new delhi regarding problem but they show their inability to repaire it and ask money to repaire it.As my camera is under warranty period. In service center they behaved rudely.For this i complain to coustmer care center but they also not given any solution regarding this matter. I am very much dissapointed with sony service . Pl. Do the needful.

My mobile no. [protected]
Email id. [protected]@gmail.Com

Hi, I bought a sony vaio laptop just 4 months back. I am facing a issues of keypad not working (not even a single key ) their customer care and hardware engineers says that its hardware related problem . Its a big joke when sony is know for its quality this is the quality sony is providing me after 4 months from date of purchase.I sincearly regret my discussion for going for a sony laptop. Thanks.

Hi, I have Sony vai Laptop which I purchased in Bangalore. I went to Sony world service centre in 4th block, Koramangla, Bangalore. But the person did not repair and I was asked 10000/- to pay for the repair. I was not even treated well. I had very bad experience and I could not think that I have to pay 10000/- for repair. This gives bad name to Sony and customers will not turn back again. Please help me repair my laptop without paying that much money. Thanks, Rayees ph:[protected]

I had got my Television repaired from Madonna sales and service center which is an authorized sony service center and I had to pay a service charge of Rs 675.But when I brought it home it was not working.I am a Geniuine customer of your products and I this is for the first time I am unsatisfactory with your service.It is my humble request that I need it repaired as soon as possible.

Dear Sir, I one of the customer taken xperia z phn its been more than 5 months & sony have been famous for its camera & music clearity but im not satisfied with teh camera its camera shows 13.1 mega pixel but my phn camera is worst than a normal 5 mega pixel cam phn pls help as i have warantty card but have no invoice i have lost it Pls help Regards Syed

It has been 20 days now with intermittent irrating blue lines on screen of SONY BRAVIA KDL-46HX750 IN5 which is under warranty, dealer technician who came took the details of issue and assured to rectify after consulting SONY, till date nothing happened and no response from SONY, Now SONY has proved not only manufactures defective products but equally gives worst customer experience. Hope some one sees this complaint in SONY and responds back on my complaint number 17835395 Thanks,