Sony India Complaints & Reviews

3. Particulars relating to goods/services complained of: (a) Details of goods/service: Sony Xperia L Mobile Phone (IMEINo. [protected]) Item of goods with quantum/nature of service: Mobile phone (b) Whether the complaint relates to: One or more defects in goods: Mobile sold with defect resulting in malfunctioning of the phone at a later date Deficiency in services: Faulty parts not replaced under warranty by service centre sighting wrong reasons. 4. Details of attempts made to get the matter complained of settled and result thereof: Personal negotiations: I raised a complaint at Sony customer care and personally went to service centre located at Sector 14, Gurgaon. Service centre head Mr. [censored]ij Sharma refused to accept the set for repair for some unknown reasons. Then after much argument, he checked the handset and informed me that it is damaged (mother board is damaged) and doesn’t come under warranty. I explained to him that it is not possible as the handset outer shell is completely ok with no sign of physical or liquid damage but he didn’t agree. I complained about this to Sony care and got a reply back that I need to pay the repair cost sighting reasons which were not told to me at the Service Centre. Reasons 1. Opened by unauthorized service centre- I explained that this set is never opened before by any person. I don’t know how to prove this but this is true. 2. Liquid damage- New point. Not raised by service centre when I personally visited service centre. I am sure that on the basis of lab check there will be no traces of liquid entering the phone. 3. Camera module damage- New point not raised by Service Centre earlier.

To whomsoever it may concern. I am highly disappointed and dejected with the behavior I came across with SONY ENTER FOTOBEST Pvt. Ltd., Mantri Sqaure, Malleswaram, Bangalore - 560003 If there is no action taken in the next 24 hours, I am going to lodge a complain in the consumer forum. Having said that I wish to describe the series of incidents as follows: 1. On 31st March, 2014, I visit Reliance Digital and come to know that the are selling the product DPF-HD1000 for Rs. 8, 499. 2. To inquire from Sony authorized dealer, I visit the above mentioned Sony showroom where the piece on display is a 10.2 inches photo frame. The sales man tells me that the "10.2" is the advanced and the latest version of the product which comes for Rs 9.990. 3. Considering the advantage and trusting the retailer, I make an immediate payment and purchase the product. 4. At home I realize that I have been given the same DPF-HD100 model which is "10.1" inches in size. 5. Even if the "10.1" is the latest model, I was told and made to believe something else to drive me to buy the product at a higher price. 6. Had I known that they are going to give me the "10.1" model, I would have bought it at Reliance Digital for a comparatively much lower price. Phone calls: (31st march, 2014) 9:22 PM: call to Praveen and explain the situation. He tells me that he will get back to me in 5 mins. 9:37 PM: I give another call which gets rejected. 9:44 PM: I make the 3rd call. Some one by the name Sudhakar picks it up and tells me that Mr. Praveen is busy and will give me a call. 10:02 PM: I make another call which goes unattended. This is a rude and a shocking behavior from the concerned people and makes me lose the trust on the SONY brand! Regards, Suyash

I wanted to replace my damaged TV screen (model - EX520). The authorised service center people came and took Rs 5000 advance on 23rd March 2014. After multiple reminders, they came and picked my TV after 4 days.. ever since I am following up with them as to when I will get my TV repaired but till date no confirmation... It takes numerous calls for me to even get some one pick up the phone.. today again I have called up and they are not able to let me know when I can get my TV back... When they took advance, they promised a delivery in 3 days but it's a week now...No response... Is it the way an authorised dealer will behave??? Please let me know what should I do now??? Regards Rama Phone : [protected]

respected sir/madam, with due respect i "Deepak Jairath" residencee in Jalandhar city, I am using yours company (sony) LCD BRAVIO 19" whose serial no is 12144888 which had borrowed since 2009 and in this month March 1st i got some complaint regarding supply in this set and I had gave this complaint to yours Authorised Service Centre in Jalandhar at "SIGMA MARKETING (SERVICE ) on 4th march whose JOB NO IS J[protected] and the service person name RAJU came and without opening or checking the LCD visually said, "this set got power supply problem and for this purpose its power supply card or PCB is needed to change whose cost is 4000/= and took Rs 500/- cash for ordering this PCB" I regularly call him after every week but I have not get any positive feed back from him and their service branch manager/inchrage. Sir/madam, If this reputed company make the service centres in various cities why the materials are provided their? so that consumers or customers may face such type of problems? kindly sort this problem as sson as possible. Upto till date my set has not been repaired and do not get any positive response from them. waiting from yours reply. Deepak Jairath BX -747 Kishanpura Jalandhar city. [protected] [protected]

I, C P Choudhary resident of Chutia Amar Chowk, PO-Chutia Dist-Ranchi,
Jharkhand have purchased a Syper Shot(Camra) in the month of Mar 2013. After some
time it becomes defective, as lens was not functioning. Hence I sent the
syber shot to costumer service center, Ranchi . The sony service center has
charged Rs 1858/- only towards replacement of lens block assy. It is for
your information that my syber shot (Camera) is under warranty period. Copy
of Cash memo of item and copy of cash receipt by service centre, Ranchi are
enclosed herewith for your reference and early reply with justification.

Yours,

CP Choudhary
Mob No : [protected]

Hello, i am using sony xperia z, celphone is just 8 months old and i am facing the major problems as xperia z is a waterproof cellphone both my nobs are comming out so no use to say it a waterproof phone.

In the mean while i visited nearby service center first the told me you cell phone will get replace and suddenly now the denied it. I am using sony celphones from last 10 years this is the firts time i am getting this feedback, hence not acceptable.

I request to the team to proof there point n solve my problem.

Thanks
Ankit raina
Senior corrospondent ht india
[protected]

Hi Respected Sir. I am vegad vimal from jamnagar. I was recently buy sony mobile from jamnagar. i having problem on my xperia z phone's ear speakers so i was recently visited to sony service center in jamnagar. I was give my phone to them and told about my problem and they checked and agreed my problem and told me that i will get new handset bcoz this model is not repairable. After that i was called from sony service center and they was told that your phone has not covered on warranty and you will pay for it beacuase it has a water damage problem and our IP rating indicate that your phone is rejected for changing. I am telling you sir that my phone is water resistance features and i read all the contidition about water resistance that company give to covered warranty, So, i never ignored the condition of water resistance and my phone has not physical damages but still they refuses my phone problem and rejected and told that your phone has not covered on warranty. They also showed this features on advertisement and sites. i attached my job sheet reports which get from sony and also some of the phone water resistance features photos with this mail. I hope that i will give some satificaion reply and hopefully for your help. i need help sir. Thanks.

I purchased a Sony Xperia ZR last year(23/6/2013) and on 23/3/2014 its screen cracked. I went to the Sony Service Center in Bangalore and reported the issue. People there told me that this phone is not under accidental warranty and I told them that I am ready to pay the charges for the screen replacement. Then they tell me that this phone cant be repaired and they will replace it with a new phone and asked me to submit a draft of 16000.00/- along with the damaged phone for the replacement. I reported the issue in Sony Complaint website (Service Request: 1-[protected]) and they replied back stating that they cant repair the screen because repairing a single phone at a time would cost them more and insisted on phone replacement (which cost way higher than that would cost me for screen repair). Why are they manufacturing a phone that cant be repaired. If someone purchases it, he is like trapped to pay them 16, 000/- to get the phone repaired. They are more concerned about the cost that they will have to bear for the repair, and so are trying to lure the customer to go for the replacement phone with paying extra charges. If they cant repair the screen, they should provide the new phone at the same cost as that of the screen repair. They should have clearly mentioned this at the time of purchase that this particular phone cant be repaired. They are trying to make a fool out of their customers. Kindly look into this matter. I m attaching the email conversation between me and the company customer support on this matter. I will give you a clear idea of what they are doing.

Complaint was registered with Customer Care on 19th February 2014, and complaint number was given as 17890428 which was assigned to M/s. Aar vee info Services. (AVS) More than one month is over, no action has been taken so far. It may be mention that AVS has collected payment of Rs.3000/- I kindly request you to bestow your personnel attention to attend the complaint at the earliest

I had purchased Sony Xperia Z with proper bill and is still under warranty. I was clicking pictures on a hot and humid day in sunlight using the phone in India, when suddenly I noticed a hair line crack appeared on the screen and half my touch screen went dead. Now I just want to make it very clear there was no physical impact and I did not drop the phone, It was in my hands when suddenly this hairline crack appeared. There appears to be an issue with the Glass display as it was not even durable enough to stand temperature changes. I have taken it to the authorized service center in Pune and they have refused to take it under warranty saying that the crack is because of a physical damage. On further argument they have taken the phone outside warranty and said they will send it to sony for inspection and will come up with an amount that would take sony to replace the phone. They said it could go as high as 17500. I see that the internet is full of similar complaints and there are numerous forums and petitions for this faulty Glass issue with Xperia Z. This clearly suggests that I am not the only one with this issue and there are thousand others. Sony service centers in India still denies it. Its high time they acknowledge this issue and recall faulty handsets. Few of them being given below: http://www.xperiablog.net/2013/11/08/sony-will-repair-certain-cracked-displays-f...⇄ http://forum.xda-developers.com/xperia-z/help/xperia-z-zr-ul-z-ultra-display-iss...⇄

Hello, I had given my mobile charger for service with cable on 11th feb 2014 and I was said that sony will give call once its done and till date I never got a call from sony. On 24 th March I realised that I have forgot to collect my charger and I went there and gave my receipt and they gave me my charger without cable. When I asked for cable they replied that I have not given and its not mentioned in Receipt, I said that I am 100% sure that I have given to you guys. As its my mistake that without seeing the receipt I signed it and left the place on 11th as I was in rush. I had almost 15 min conversation with engineer and at last when I loosed my temper and raised my voice and asked for Manager in charge Mr. Ravi came yes with attitude saying its not mentioned in receipt and I replied at least to me first before saying anything. I said that I am very sure that I have given my charger with cable if you have doubt check your CCTV Camera you will come to know and he said to some other guys check it out and let him know as if I am beggar. receptionist said give your mobile no in evening we wll call you and let you know that your cable is there or not and till now there is call from sony. Its been ridiculous from Mr. Ravi with Lethargic approach showing to guest . I had purchased the sony mobile thinking that its best brand in market with superb service but service provided by you guys is seriously disaster. I think sony should stop operating service centre at least local vendor have courtesy to listen to guest. but you guys are useless. Below is the details of my Reciept: Name Dhaval Panchal Mobile No:[protected] Ticket ID: [protected] Job No:W[protected] I hope to listen back from you guys if you care for guest.

Hi Team, I purchased Sony Xperia Z1 on 21st March and subsequently upgraded to 4.4 Kit Kat. Since then, I am facing series of issues with the handset : 1. Battery is getting drained very fast. 2. Phone is not getting charged when the phone is on. It displays message "The connected power source is not sufficient. The battery is draining faster than it is charging. Minimize your device usage while charging". Hence, I have to switch off the handset and then keep it for charging. 3. The handset is getting heated up very quickly even with moderate use. I was using Sony Xperia Z before this but never faced this level of heating issue 4. The camera application shuts down suddenly after 2-3 minutes o[censored]sage displaying that the handset is heated up and wait for it to cool down to use this application. I went to Sony Service centre yesterday i.e 24th March and raised this issue. I gave the handset to them under ticket ID [protected]. Today I collected the handset. They said that there was software issue which has been resolved. Its very unfortunate to notice that I am still facing the same issue and have seen no improvement at all. This is something which I didnt expect from such a big company like Sony. I am a loyal customer of Sony and this is my fourth handset I am using (Xperia Z1, Xperia Z, Xperia Pro, Sony Ericsson K750i). Please let me know if this issue is across all Xperia Z1 handsets after 4.4 Kit Kat update or it is handset specific issue. If it is former issue then please update when the new firmware is expected to arrive to rectify these bugs. If it is handset specific issue then kindly take necessary action to resolve my problem.

I purchased a Sony Xperia P and it has been one year since you are not responding to me. And I will make sure I don't purchase any Sony product from now and also make sure others also do the same. My phone always hangs and I am not able to receive any calls. You suggested to perform a factory reset and also to repair the software. I did all u said still the phone doesn't works. I didn't expected such thing from SONY and that to with a new phone. I think i wastes my 21k on it. And I also don't want a reply that"sir you may visit the service center." Get the phone replaced or else I will have to purchase Other phones from Good brands Like SAMGSUNG wch unlike Sony don't have any problems.

My Xperia Phone IMEI:[protected] came in contact with water. All the flaps were closed tightly but still water entered my mobile. My mobile is in warranty. When I contacted to service provided they were not ready to accept my phone. When asked they said due to cut in silicon in flaps water might have entered in mobile. Now its not My fault for cut in silicon or whatever.I am ready to give demo right now, even if the flaps are closed the water will enter in my mobile. But company is not ready to accept this and my phone is water resistant. Also they tell that all litmus paper are red But when phone came in contact with water, water entered only through one flap and only one litmus paper got red but after two days all litmus paper got red due to internal moisture.But company says all litmus paper are red so we will not accept the phone. I want my phone replaced as its Company's fault.

Dear Sir, I have Purchase Sony Xperia-SP -C5302 on 22nd August 2013 from Hanfij Collection in Aurangabad, India at Rs 22300/- Invoice no 6520 dated 22/08/2013, IMEA no [protected] My observation was that pone Battery was working fine for 7 to days and was giving me around 48 hrs battery backup. However since last 3 days battery is getting drained in around 12 hrs. I visited your site and did all types of setting as suggested but could not get result. I have noticed that the status of battery remains same in both without Stamina Mode as well normal mode. As per the software by changing stamina mode software should show new standby time. However even after changing to stamina mode battery stamina time dosent change. After this Service centre changed mother board on 11 October 2013- IMEA no [protected]. Again my phone screen stared blackening on receiving and dialing no, and I could not use the phone for conference / disconnecting the phone. Hence I submitted my phone to Sony Service centre in Aurangabad (Prasanna Electronics in Aurangabad on 05- March-2013. They once again Changed Mother Board of my phone and I have New IMEA no [protected]. After receiving the phone now my observation is that the 8 Mega Pixel Camera picture is not sharp as before and picture is also dark. I couldn’t understand how the new phone can start behaving abnormally I have spent around Rs 2000 on account of visiting service centre more than 7 times. Now I have lost confidence on this model and i am also totally unsatisfied with this hand set. I have request to Sony for refund of my money that is Rs 24300/- or else give Equivalent phone of Apple make. I am frequent traveler hence need good backup. Sony service just gave me mail that they have escalated to concern but there is no action from Sony. Kind Regards, Rajesh Singh E-76, Waluj MIDC, Aurangabad 431136 (MS), INDIA Mobile: +91(0) [protected] Tel.: +[protected] E-mail:[protected]@rediffmail.com

job no-w[protected]. hanging, display sometimes black spot, camera problem&update. already 10 days passed but my problem is not solved...when i contact from my side...the answer will be pending your parts...or...company will not provide us but your rule is 7 days to deliver the phone to consumer...but its 10 days passed... how can i solve my problem?pls solve this problem..

Hi, I have purchased MDR-MA100/BCIN Headphone on[protected]. The headphone stopped working few days before, so i went to the sony authorized service centre in erode today[protected]. They checked the product thoroughly as i have been waiting there for an hour. Finally they take the product and issued me the job sheet (Job Sheet No: J[protected]. Within 10 minutes, they called me and told that there was a physical damage. I'm pretty sure that there was not any physical damage in the product. I have been waiting there for more than a hour and they checked it completely and then only accepted the product. I refused to get back the product as i'm sure there are no damages in the product. Then after an hour, they called me and told, the replacement has been rejected and asked me to collect the product. I was very much disappointed with the service. How come the replacement is rejected in an hour? Is this the true service offered by sony to their customers. What is the use of warranty here? Please have a look at this issue and solve it as soon as possible. Looking forward for a positive response.

Company:- sony
Product:- tv
Model no.:- klv-24r422a
Sr. No.:- [protected]

Dealer:- anmol electronics
1/1 b.T. Road, dunlop bridge

Kolkata-56
Inv. No. Anm/05291/13-14

Vat no. [protected]

Purchaser:- mr. P.K. Roy

Within a month dealer is saying that motherboard needs to be changed for a brand new tv. I want a replacement not repaired tv.


Raj roy
[protected]

I had purchased the top end Sony Bravia KLV55 inch LCD TV in September 2010 for Rs 3, 99, 990 (nearly Rs 4 lakhs). The product worked fine till July 2013 after which it developed vertical grey lines.

In July 2013, he technician from their authorized service centre - Universal Electronics, Hyderabad, came, did some analysis and went back. After which another person came in a few days and declared that a specific component had malfunctioned and will need to be replaced. He mentioned that they will have to check within
Sony India support HQ for the availability as the unit was no longer being sold.

The follow up continued for a few months, after they again came back to collect warranty card and other information. The story this time was this part will have to be sourced from overseas and I have given an estimate of Rs 17896 for which I agreed.

Once again silence prevailed for few months. Finally after few more follow-ups the response given was that this component was not available in any Sony location across the world including Singapore and Japan.
Hear this – Sony itself does not have the spare parts to repair its products which are not even more than 3 years old!

The next story was that since the 4 years had not expired, Sony India will try to provide a replacement TV available in the market right now with some price adjustments or offer. Once again, the technician from
Universal came, took some videos of the grey lines, collected the doc copies and went off. After this they became completely unresponsive. Their emails keep on bouncing back and they are not able to give any satisfactory response over the phone. Sony India too has stopped giving any response to the follow up emails.

Even after writing on their Facebook page, in which they assured immediate action, there has been no progress. It is extremely shameful on the part of a global leader like Sony to treat its premium customers (who
have spent lakhs on the product) like this.

Sony India support job numbers - J32032035, J31191833
- Tarun S Bangari

Hi myself Jasbir SinghI have sony xperia z1 purchased on 10 dec 2013.my mobile is got cracked so i submit it to sony service center on 20 feb 2014and
they contact me today after 1 month and telling me that your mobile will not
be replaced by us because you purchased it from not authorize
dealer of sony.they are not repairing it so help me and contact ASAP [protected]