Sony India Complaints & Reviews

My Xperia Phone IMEI:[protected] came in contact with water. All the flaps were closed tightly but still water entered my mobile. My mobile is in warranty. When I contacted to service provided they were not ready to accept my phone. When asked they said due to cut in silicon in flaps water might have entered in mobile. Now its not My fault for cut in silicon or whatever.I am ready to give demo right now, even if the flaps are closed the water will enter in my mobile. But company is not ready to accept this and my phone is water resistant. Also they tell that all litmus paper are red But when phone came in contact with water, water entered only through one flap and only one litmus paper got red but after two days all litmus paper got red due to internal moisture.But company says all litmus paper are red so we will not accept the phone. I want my phone replaced as its Company's fault.

Dear Sir, I have Purchase Sony Xperia-SP -C5302 on 22nd August 2013 from Hanfij Collection in Aurangabad, India at Rs 22300/- Invoice no 6520 dated 22/08/2013, IMEA no [protected] My observation was that pone Battery was working fine for 7 to days and was giving me around 48 hrs battery backup. However since last 3 days battery is getting drained in around 12 hrs. I visited your site and did all types of setting as suggested but could not get result. I have noticed that the status of battery remains same in both without Stamina Mode as well normal mode. As per the software by changing stamina mode software should show new standby time. However even after changing to stamina mode battery stamina time dosent change. After this Service centre changed mother board on 11 October 2013- IMEA no [protected]. Again my phone screen stared blackening on receiving and dialing no, and I could not use the phone for conference / disconnecting the phone. Hence I submitted my phone to Sony Service centre in Aurangabad (Prasanna Electronics in Aurangabad on 05- March-2013. They once again Changed Mother Board of my phone and I have New IMEA no [protected]. After receiving the phone now my observation is that the 8 Mega Pixel Camera picture is not sharp as before and picture is also dark. I couldn’t understand how the new phone can start behaving abnormally I have spent around Rs 2000 on account of visiting service centre more than 7 times. Now I have lost confidence on this model and i am also totally unsatisfied with this hand set. I have request to Sony for refund of my money that is Rs 24300/- or else give Equivalent phone of Apple make. I am frequent traveler hence need good backup. Sony service just gave me mail that they have escalated to concern but there is no action from Sony. Kind Regards, Rajesh Singh E-76, Waluj MIDC, Aurangabad 431136 (MS), INDIA Mobile: +91(0) [protected] Tel.: +[protected] E-mail:[protected]@rediffmail.com

job no-w[protected]. hanging, display sometimes black spot, camera problem&update. already 10 days passed but my problem is not solved...when i contact from my side...the answer will be pending your parts...or...company will not provide us but your rule is 7 days to deliver the phone to consumer...but its 10 days passed... how can i solve my problem?pls solve this problem..

Hi, I have purchased MDR-MA100/BCIN Headphone on[protected]. The headphone stopped working few days before, so i went to the sony authorized service centre in erode today[protected]. They checked the product thoroughly as i have been waiting there for an hour. Finally they take the product and issued me the job sheet (Job Sheet No: J[protected]. Within 10 minutes, they called me and told that there was a physical damage. I'm pretty sure that there was not any physical damage in the product. I have been waiting there for more than a hour and they checked it completely and then only accepted the product. I refused to get back the product as i'm sure there are no damages in the product. Then after an hour, they called me and told, the replacement has been rejected and asked me to collect the product. I was very much disappointed with the service. How come the replacement is rejected in an hour? Is this the true service offered by sony to their customers. What is the use of warranty here? Please have a look at this issue and solve it as soon as possible. Looking forward for a positive response.

Company:- sony
Product:- tv
Model no.:- klv-24r422a
Sr. No.:- [protected]

Dealer:- anmol electronics
1/1 b.T. Road, dunlop bridge

Kolkata-56
Inv. No. Anm/05291/13-14

Vat no. [protected]

Purchaser:- mr. P.K. Roy

Within a month dealer is saying that motherboard needs to be changed for a brand new tv. I want a replacement not repaired tv.


Raj roy
[protected]

I had purchased the top end Sony Bravia KLV55 inch LCD TV in September 2010 for Rs 3, 99, 990 (nearly Rs 4 lakhs). The product worked fine till July 2013 after which it developed vertical grey lines.

In July 2013, he technician from their authorized service centre - Universal Electronics, Hyderabad, came, did some analysis and went back. After which another person came in a few days and declared that a specific component had malfunctioned and will need to be replaced. He mentioned that they will have to check within
Sony India support HQ for the availability as the unit was no longer being sold.

The follow up continued for a few months, after they again came back to collect warranty card and other information. The story this time was this part will have to be sourced from overseas and I have given an estimate of Rs 17896 for which I agreed.

Once again silence prevailed for few months. Finally after few more follow-ups the response given was that this component was not available in any Sony location across the world including Singapore and Japan.
Hear this – Sony itself does not have the spare parts to repair its products which are not even more than 3 years old!

The next story was that since the 4 years had not expired, Sony India will try to provide a replacement TV available in the market right now with some price adjustments or offer. Once again, the technician from
Universal came, took some videos of the grey lines, collected the doc copies and went off. After this they became completely unresponsive. Their emails keep on bouncing back and they are not able to give any satisfactory response over the phone. Sony India too has stopped giving any response to the follow up emails.

Even after writing on their Facebook page, in which they assured immediate action, there has been no progress. It is extremely shameful on the part of a global leader like Sony to treat its premium customers (who
have spent lakhs on the product) like this.

Sony India support job numbers - J32032035, J31191833
- Tarun S Bangari

Hi myself Jasbir SinghI have sony xperia z1 purchased on 10 dec 2013.my mobile is got cracked so i submit it to sony service center on 20 feb 2014and
they contact me today after 1 month and telling me that your mobile will not
be replaced by us because you purchased it from not authorize
dealer of sony.they are not repairing it so help me and contact ASAP [protected]

Dear Sir. This is regards with service requirement for my SONY Cybershot DSC-W510. I have a problem with battery cover which had ceased to lock.My camera was purchase on 2/4/2011 which means the warranty still good and valid.Upon Visiting the service centre at Thane.I was first told that the camera is broken and that it had a fall by showing me a crack.I insisted the camera has not fallen and the crack on the body had Nothing to do with the locking mechanism.Which is no where near the crack.Firstly the papers prepared by them shows camera out of warranty where as the warranty is still valid, secondly efforts were made by the service centre to tell me that the damage is caused by fall and the lock mechanism is broken due to the fall.I have use at lest 3 models of sony camera . This DSC- W510 model is my latest buy.Sorry to say but the battery closure mechanism is the worst and very poorly designed subject to stability and strength considering the older models where the battery covers was very secure and strong.Upon checking the status of repairs I have been told I have to pay for the parts when my Warranty is still valid I cannot take this healthily.I am a Customer of Sony(tv, music system etc all are of sony brand. not only me buy my entire family.My parents my 2 brothers also own Sony product, even my Inlaws also own sony, I have not mentioned how many of my friends have purchased Sony products upon my recommendation.the list is countless. If only Sony were to respect the relation with their customers, they should treat them well and give good after sales service and not harass them by asking to pay for the parts and service when they are entitled to free service as per warranty agreement .This not at all acceptable .I am very much hurt. This has made me to think again to commit my relation with Sony product and Sony Family .Also I now start telling every contact of mine about the poor service meted out to me .I am sure this will affect others too.and they should be mad aware of this . || Want justice to my case and immediate service given to me free of charge as per warranty . A very Disappointed Customer Vincent Dsouza [protected].

While i write this i am going through extreme anger & frustration towards Sony as an organization & towards its representatives which gives impression that Sony management is mix of illiterate bunch of rowdy folks with some good relationship folks( Hoping same haven’t came across yet) . I am chasing Sony team on my complaint of my5 days old Experia C handset for last 25 days & every day goes with fake assurances, no response to my phone calls & inappropriate behavior of Sony ASM towards my family members. Unfortunately i am fighting this battle from international location so only coordinating help i have is my wife back home who is nervous& not willing talk to any of the Sony team members because of their rowdy approach towards her in her last visit to Sony cnter. If some senior authority from Sony customer service team from Maharastra, Pune can connect meon Vishal.[protected]@hotmail.com it will help..I want to talk to anyone above MrGautam ( # [protected] ) because this is about Mr Gautam head of PCMC Pune SonyASM who for me is hopeless, rowdy clown representing Sony PCMC .

Sir i bought a sony xperia z in april 2013 and aftre using 8 months i found a speaker problem in it so i went to sony custmare care shop in lajpat nagar and they said its a software problem we have to update the latest version and they have updated the 4.3 version but the problem was not resolved so they said we have to replace your mobile phone.

Now the problem is they are providing me an old and xperia z without any gaurantee period so tell me sir how can i trust them that the mobile phone they are providing after replacemen Will not have any problem.sir i am student and i cant afford to visit sony shops every week so please help me in this please provide me a handset with atlest 6 months gaurantee

Hello, First of all, with due respect let me tell. I Lost trust in Sony. Let me tell the issue now. I had purchased my Xperia ZL phone from yelahanka Sony centre on 7th Jan 2014. IMEA number: [protected] After usage of a month or so the rear camera started having black spots.Rigid black spots when I take photos from rear camera and that was not dust. I called the sony customer care too free number:[protected] many a times and they told me to delete cache, format the phone. Everything was done but the camera had black spots. First Ticket number: [protected] Date: 6th Mar 2014 Job Numbr: W[protected] Second Ticket Number: [protected] Date: 11th March 2014 Job Numbr: W[protected] Then I googled the issue and found that many sony experia Z and Xperia ZL have the same issue. Does that mean Sony sells defected products?? Now I waas guided to take the phone to the Sony service centre in Ganganagar: Bench mark infotech, #5, 10th Cross CBI Road, Ganganagar. Phone: [protected]. So the service centre guys took my phone on 7th March 2014 and I was asked to collect the NEW REPLACED PHONE on 11th March 2014. I took the new replaced phone(Sony claims it to be brand new replaced phone) and just checked the camera features. I WAS SHOCKED TO SEE A BIG BLACK SPOT WHEN USING THE REAR CAMERA. Details of the Replaced new Xperia ZL: IMEA number: [protected] This time the service centre guys gave me a spare Xperia phone(old used phone) and I appreciate the efforts of Benchmark Infotech employees for that effort. Then I called up service centre on 13th March 2014 and again on 14th March 2014 but I was instead told to call back after 3 days. So is this the kind of replacement Sony provides? What is the guarantee if 2nd replacement given to me would not have the issues with black spots in camera after a while? What is the point of purchasing a defective Sony products? Are all Sony products defective? So does Sony sell defective products and cheat customers? I have lost the trust in Sony and I have recommended non of my friends and relatives to use Sony. And shall preach them the same. Why to get cheated when You paid such a big amount. My Questions: 1. Why is Sony selling defective product? Its spoiling its own reputation. 2. When giving a replacement phone, how come that phone was defective already? does that mean again Sony sell defective products and cheat customers? 3. Why did not anyone check the replacement phone if it had defect or not before giving it to me? 4. What is the surity that 2nd replaced NEW phone will not have camera or any other defect? 5. What should I do if the replaced phone gets camera issue of black spots down the lane? should I have to submit my phone till many years??? 6.How to trust Sony? Why should customer suffer for a defective product sold by Sony???? I have lost trust in Sony, Please give me my money back, I don't need Your phone. I feel cheated. I will approach court for the same. Now Sony service centre called and told that they stopped manufacturing this modal and so a refurbished phone will be provided. why? why should I get a refurbished phone when it was manufacture defect? Feeling sad and upset. Thanks, Shamil [protected]

Dear Sony i purchased sony xperia z and the same got wet in rain, all the slot has been closed perfectly, i bought the product on 20th July 2013, now the customer care told me that they will replace the handset but i need to pay 70% of the product price. i would like to take up the issue legally iemi no [protected]

Actually when ever we put on the television the screen comes normally and after a MINUTE the display goes off and the logo of Sony appears and again starts with normal mode, goes off, sony logo, goes off...This happens for 15-20 minutes and then display comes normally...
Please help me out ...with this problem

I bought a SONY XperiaZ1on 22/02/2014 from Spice Retail, the IMEI of the phone is [protected].Not even 15 days have passed and the phone has become crap. I am facing following issues: Phone keeps on rebooting: When I open 2-3 applications simultaneously the phone reboots automatically. Initially it was rebooting once in a day but now 3-4 times in a day. I have done factory reset and removed memory card but still face the same issue. Very poor FM radio reception: Reception is very poor while on the move (walking, running or driving). While under similar condition my Samsung phone worth 1500 INR has an excellent radio reception. I have tried with different head phones but still the issue persists. Phone heats up very quickly.I am very disappointed with the quality of product manufactured by Sony (as company claims it to be best android phone in the market). I do not trust the brand anymore and need a full refund of the money I invested in this product.

Dear Sony This is in reference to Mobile handset C2 model I selected and bought it from Ur product basket, and it seems my selection went wrong . On day to day basis it gets hang up and I am unble to go on home screen and not having back arrow down the screen .Then I asks someone to make me a call and after taking that things gets normal .But it is happening on routine basis . On 2.03.2014 I went to Ur service centre they immediately opened it back cover and pressed one push button from inside and do not know what they did and gave back to me saying that it has been reset and assured me that this problem will not happened again . But since last three days it is happening repeatedly

I bought one high end car A/V xav601 @ appx 27000/- thinking that Sony is such abid company will not show any feature without testing it. But truth is something else ..the Mirrorlink function does not works with any compatible phone as shown on there box or website. Searched all websites ...no support or help being provided to the customers... Such a big shame for a world renown compant. There are other roadside companies guving better products than Sony. Mk.[protected]@hotmail.com

I invite kind attention to the reference cited, wherein I have purchased a LED/KDL-32EX520 TV from one of your dealer named UNILET appliances Pvt Ltd, Bangalore on June 20th, June 2011 paying an amount of rupees 44, 900 with an expectation that the above said TV will not get the repairs at least for 5 to 10 years. But this TV has fallen to repair within the period of 3 years from the date of purchase.
I have purchased the above TV paying so much of huge amount with an intension that, this kind of TV’s may not get the repairs within a short period, when compared with the other low cost company TV’s which are available vividly in the market, and further I have purchased this TV only keeping in mind the image of the “SONY” brand and the quality of products offered by SONY.

Therefore I request you to kindly see that my TV may kindly be got repaired immediately so as to keep up the reputation and image of the company which a loyal customer like me always holds in high regard.
I solicit early reply in the matter.

Hi My name is Sunny Mehdiratta. I purchased Sony Experia Z on March-2013 the phone just stopped working as there were some screen problems. I contacted the Sony Service center to get it repaired as my phone is still under warranty, they told me to send my phone to Hyderabad as they have a special team of technicians that will handle the issue. After i sent my phone to Hyderabad they told me to deposit Rs 7000 in their account and they will repair the phone and will send it back to me within 24 Hrs. I transferred the amount in their Account on 3/3/2014 and now it is more than 48 Hrs and still waiting to get my phone back. I tried to contact the service center but they are not picking up my phone they are behaving irresponsible. Please take my case as your top priority and help me to get my phone back. My contact number#[protected]

Bought a sony handycam hdrpj230 frm bangalore sony centre The shop keeper was very much in favour of the old outdated product & said the high end model is not good plz buy the same. Hence keeping the sales man word in mind bought the product & later when i realsied that it do not have same feature asked for exchange but both retailer & the blady cust service centre refused to do the same. Hence now frustrated will never ever go for a sony product. They dont have ethics or customer orinted people they are all vultures

Hi,
I am a Sony Xperia U user which I bought on 1st of December of 2012 from the authorized dealer in Gurgaon (in Haryana, India). The phones was/is working fine with some minor Wi-Fi issues which was solved by the Sony Repair center. Although my phone had a manufacturing defect with the exchangeable bottom cap, which is permanently fixed, that is, not switchable although I was provided another exchangeable cap.
When I contacted the Sony Customer service through phone, they registered my Cap related complaint (along with my Wi-Fi issue). While the service center didn’t record my complaint as they didn’t had any such category in their form, although after forcing them, they did mention it in their form by using a pen.
My Wi-Fi problem was solved immediately by re installing the software. but their supervisor assured me that my Exchangeable cap’s problem will be solved only when their technician will come back (he was on leave as according to them). And asked me to call them before I come back to center which I did twice and they gave me some strange excuse.
The phone works absolutely well without any problem both software and hardware wise but this problem really makes me annoyed


When i contacted sony online they didnt reply me in time, and when they did, they asked me to take my product back to service centre without actually thinking of my problem
& now my product is out of warranty