Sony India Complaints & Reviews

I have purchase the LED in 2011. In November 2013, the LED raised with some picture problem in which sound was coming and showing dark screen. I took my LED to service center in Shastri Nagar, New Delhi. The problem was the fuse coil( LED Repaired by them and they charged for that), but same problem occurred second time just after 2-3 months. Then, service center charged me again double for the same problem telling me this time that fuse coil replaced and sealed. Now, its just 1 -2 months goes there is again the problem in the LED i.e the screen get polluted and got increased brightness. Does we need to visit regularly to Service Centre even spending lot and purchasing SONY products. Please look up for this case.

this is abhishek gaurkhede i have purchased sony xperia m dual on nov1, 2013 but within few there was camera problem in my phone i updated the software first after few days i changed the motherboard and demand for replacement but they not provide me replacement a replacement again few the same problem and again i went to service center and again i demand for replacement but they refuse it they change the camera and flash but the problem could not resolved again i went to the service center and again demand for replacement but again they do the same thing they refuse it and again do the repair and this time again the same problem i want replacement for i want your help plz help me on this my no. is [protected]

Dear Sir. Good Day !!! I have purchased the sony mobile on dated 1st Jun 2013 from Shivam Communication Ahmedabad as per the details mentioned below. Retail invoice No. R[protected]/13-14. Sony – C 1604 Xperia E Dual IMEI-[protected] S/N -WUJ0KWN2H I regret to inform you that since last 7 to 8 month I have visited service center 7 to 8 time, sometime they have updated the software & 2 times they have changed the motherboard, but the problem is not getting solved. I feet that it is my big mistake that i have purchased the Sony Mobile. It is my humble request to advice me the proper solution of my problem. Regards. Bipin Chavda [protected] [protected]

My sony experia dual - M has submitted for sony service centre chaudhary morh ghaziabad last 15 days. i have submitted for dated 19.01.2014. my phne touch screen has been breakage but company could not process for this.. sonu serive centre contact no is[protected]

Hi, My name is Jitendra Kumar, My laptop Model No- VGNCS36GJ serial No - [protected] had a noisy fan. I went to the service center " Jaypee Electronics C-54, Ground Floor, Sector-2 Noida " for getting it repaired . After 2 days i got a call asking for around 6000rs+ labor charge to replace it. I want to bring to you notice that the maximum price of a laptop cooling fan is 2000rs. Why am i charged so excessively? thanks Jitendra ST No. AAEFJ0908NST002

Job number - J[protected] J40015228 Issue: Laptop doesn't power on. J[protected] - Laptop stops working with the same problem in just above 3 weeks. J40015228 - Laptop stops working with the same problem in just within 3 weeks. So its very much evident that this is a faulty piece which keeps going bad with the same problem over and over again in spite of Sony keeping it with itself for more than 9 weeks for the above mentioned jobs. Clearly if you are keeping a new laptop at the service center for 9+ weeks within 6 months of purchase, and it still pops up the same issue then I do have every right on earth to get this piece replaced. So, please let me know when and how this laptop would be replaced. I have spoken to Sony care (ID[protected] and the customer service personnel has requested me to drop a mail. At Sony care, no one heeds to revert back in any form how much so ever you call them, write to them.

Hi I am sankari kannan from bangalore and have purchased Sony VAIO Laptop E Series VPCEA22EN since last 3-4 years I am having issue with over heating of the fan within 10 minutes of laptop log in I checked with the sony dealer from whom i purchased. He said this is becoming common in this series and model and we have to live with it. As a consumer. why should i bear the brunt of a bad design of Sony company and defective product after paying 40k INR for this laptop. You shoudl have recalled such defective laptop the mometn you know there is a known issue Even defective cars are recalled by the Automobile manufacturers. why not laptops. After putting my hard earned money into your laptop after trusting your brand, i get such defective laptop. not only me, you have cheated so many other customers who bought this model from you What is the answer to my grievance. am i supposed to shut off the laptop after 10 minutes just because of your design issue /faulty fan I want some answer to my grievance here. Sankari kannan from Bangalore. my email id is [protected]@yahoo.com and number is [protected] i will be forced to circulate my experience with sony to my circle of firends, my office and social and networking media if i do not get positive reply to my query or compliant

Hello, I have purchased a Sony Xperia C ( C2305) Mobile on 12th Jan 2014 from Sangeetha Showroom located at Kormangala and when using the mobile found that the cell phone had the defect in camera clarity when I compared with other Sony Xperia C. I visited the Sangeetha showroom on 18th Jan (7PM Evening) and was directed to the Vigneshwar Services ( authorized sony service center) located at #659, Ground Floor, 17th D Main, OPP to kormangala club, 6th Block, Bangalore- 650095. I had went to the Vigneshwar service center on 20th Jan 2014 and raised the ticket for the defect as concerned person in the center updated the mobile software whereas it still did not resolve the issue of the camera after my review. Per the concerned person they would be doing the repairing and return the mobile, whereas on asking the center to replace the mobile as the issue had not solved even on the software update, Mr. Ravi Kumar as Service Manager (Vigneshwar service) said that it cannot be replaced as it had crossed 7 days from the date of purchase. I would completely disagree to this as my date of purchase was 12th Jan 2014 and I had gone to the Sangeetha Showroom on 18th Jan wherein I had still had not completed my 7 days of purchase and went to Vigneshwar Services on 20th Jan 2014 the Monday considering 19th Jan 2014 was Sunday and the center was closed which can also be seen in the below screen capture from google which clearly states that Vigneshwar Services is closed on Sunday so how can my 7th day be Sunday. Also as per the policies of Sony and below link I can see that the policies of return are 7 working days which would remove 19th Jan being Sunday and 14th Jan being a public holiday on occasion of Makar Sakranti / Id-E-Milad which also ben seen in the screen captures below. Sony Return policies https://shop.sony-europe.com/catalog/52/529397F803A14340E10080002BC29BDF.htm#17_...⇄ I have sent this email to Sony multiple times but there is no response. I request your immediate action on this to resolve this issue. Thank you, Shwetha S

I purchased a 40'' colour Sony LED TV KDL-EX520 in Feb 2012. This was my first Sony product purchased and as I had heard a lot about Sony product quality I blindly bought the product. Now I am facing the vertical lines and distortion on the screen, when approached the customer care(complaint no[protected], they asked to do the Factory settings which I did but the problem still exists. Then an engineer came to inspect the TV. He told me that it was the display panel problem and which needs to be changed and the cost would be around Rs. 22000. I mean after paying so much price for a brand that claims to be of best quality I need to pay almost 40% of the TV cost within such short span o[censored]sage makes me think what do you define as quality. When I did some research on the internet on the product I found a lot of people facing this same problem and this to be a manufacturing defect (that explains why production of this model has stopped). One of the link for your ref: http://www.consumercourt.in/television/122614-sony-bravia-led-tv-panel-manufactu...⇄ I would request the concern authority to take immediate action on this and get my TV display panel replaced free of cost or replace the TV unit itself as 1. I don’t see any point in paying so much for repair purpose with such product, which already is having manufacturing defects. 2. What is the guarantee that after one year the panel does not fail or any other part does not work after the panel is changed, do you expect your customers to suffer and spend their hard earned money on your bad quality products. So please look into this matter as soon as possible, this is the least Customers of such Branded company which is so Pricey (because the products are of best quality) can expect from such a big reputed organization. I had even sent an email to sonyindia.[protected]@ap.sony.com on 28th Jan 2014 but haven’t received any response as yet.

hi, I purchased a sony xperia M [Model : C1904 ;SL no. YT910BMULA] on Aug 2013.Right from the day one the camera clarity is very poor. I reached the service center : Accel Frontline Ltd, [protected] which is located in Greams road chennai .They are not good enough to rectify the defect rather they said all the Xperia M series has got the poor camera clarity .Give a replacement for this or rectify the problem in my mobile. lekha [protected]

Hi everyone in this forum...

kindly look into the conversation between Sony and myself for the display panel problem..I was fighting for more than a week for the same, I could not get a favourable reply from SONY yet


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20-Jan-2014: To SONY INDIA (Mail no 1)

From: me
To: "SonyCare" <Sonyindia.[protected]@ap.sony.com>
Date: Jan 20, 2014

We purchased Sony LED TV (Model: KDL-32EX420IN5, Serial No: 2441948) on 29th Dec 2011. We installed the TV in our house with a separate electric circuit and external stabilizer. We also made sure that the TV is fully adult-controlled.

The problem arose on 13th Jan 2014, when the TV suddenly lost its display. It showed a symptom of vertical contour patterns. But the audio remained intact. We applied for service request immediately on the same day (Service Request No:[protected]. The service engineer inspected the TV on 18th Jan 2014 and inferred that the display panel is to be completely replaced which would cost around 40% of the original price of the set. We assume that an LED TV display has a life-time of (ave) 60, 000 to 1, 00, 000 hour. In our case, it had not even crossed 3700 h (ave). We could not understand such a variation in performance happening with Sony product.

Since the TV was well protected in every aspect from our side, we are sure that the problem was not due to any negligence in our support and operation. I came across reviews describing gross manufacturing defects in Sony LED and LCD TVs. We also found that you solved the disputes in favour of the consumer in most of the cases that were beyond the warranty period. We have always had good opinion and trust in Sony products because of the quality and brand. We hope to receive similar support from your side in our case too.

We are very much aware that the warranty period is 1 year from the date of purchase and our TV had finished 2 years and 14 days exactly. But, since there was no physical damage or operational negligence from our side, it is not just for Sony to make us carry the burden of replacing the display panel at our own cost.

We request you to replace this TV set with a new, operable one. Even if it is going to be of higher rate, we shall very well pay only the remaining amount and buy it. Else, kindly make sure that you replace the LED display panel free of cost.

Thank you,

Sankara C R



NB: We have already furnished photocopies of the following documents to the service engineer: 1. Warranty card; 2. Invoice. And, e-mailed the screen shot of the defective TV image to [email][protected]@bsnl.in[/email]

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Reply from SONY (Reply mail no 1) Date: Jan 20, 2014 5:34 PM

[protected] message[protected]
From: "SonyCare" <Sonyindia.[protected]@ap.sony.com>
Date: Jan 20, 2014 5:34 PM
Subject: RE:'SonyIndia=[protected]'Fwd: Service request no: 17434214_Request for display panel replacement
To: "Sankar C R"


Dear Mr. Sankara,

Greetings from Sony India !

We thank you for patronizing Sony Products.

This is in reference to your mail dated 20-January-2014 regarding your BRAVIA Model: KDL-32EX420, Serial no: 2441948 purchased on[protected].

We would like to inform you that the product was inspected by our service engineer for post sales support vides Job. No. J40148164.

On inspection of the product, it was found the Display Panel needs to be replaced for satisfactory working of the set.

Natural Electronic defect may happen in the Electronic products, in the course of time

As per the normal process, for newly purchased Sony products, the Company provides a 12 months warranty cover to support customers for any chance failures during the warranty period. Thereafter, any repair outside the warranty period the repair is done on a chargeable basis to customer.

As your product is not covered under Warranty, the repair estimate of Rs 14, 371/- was informed to you by our Service Centre.

We would again like to request you to approve the estimate so that we can proceed for service.

We solicit your kind understanding in this regard.


Thanking you and assuring you best of our service support always.

With Warm Regards,
For Sony India P. Ltd.


P.Sushmitha
Regional Customer Relation
Customer Centric Division - Chennai

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21-Jan-2014: To SONY INDIA (Mail no 2)

From: me
To: "SonyCare" <Sonyindia.[protected]@ap.sony.com>
Date: Jan 21, 2014

Your reply to my mail clearly reflects that you have not gone through the entire content of my mail. I myself am aware about the warranty period of the LED TV. I know that the repair/replacements are possible within a year of purchase. It is because that the limit had been crossed by 12 months time that I am sending you the request.

“Natural Electronic defect may happen in the Electronic products, in the course of time.” This is absolutely atrocious and irresponsible reply. I have informed you that I have provided all the necessary security systems that are required for the proper functioning of the TV. Inspite of such accessories if the TV gets faulted, the above-said reason cannot be accepted. The product is having gross manufacturing defect, that was the only fault and I shall not accept anything less than a complete replacement of the display panel free of cost.

Kindly refer to: h t t p : // e sup port.sony.com/p/news-it em.pl?template=EN%C2%AEion_id=1&news_id=441]Sony eSupp ort - Electronics - News & Ale rts. I know the VP had addressed the problem with 40” TV, but in my opinion, the same can now be applied for any of your TVs.

Also refer: h t t p : // ww w. c on sumercourt.in/television/34377-sony-bravia-lcd-problem-2. h t m l (complaint no.15040079‏). After reading the entire blog, do you still hold your point that every one had a Natural Electronic Defect? If you still hold ‘yes’, it surely infers that “Defective Sony Products” are marketed in India for bigger price due to brand name alone.

I am expressing my thoughts and request not to approve your estimate of repairing/replacing my LED display panel at my own cost, but to make sure that you rectify this issue by taking the full responsibility. I have also mentioned in my last mail that, “even if it is going to be of higher rate, we shall very well pay only the remaining amount and buy it. Else, kindly make sure that you replace the LED display panel free of cost.”

I am not in a position to understand the solution that you have provided. Kindly make sure that my obligations are considered with good results.

[protected][protected][protected][protected][protected][protected]

Reply from SONY on 22-Jan-2014 (Reply mail no 2) Jan 22, 2014 6:39 PM

From: "SonyCare" <Sonyindia.[protected]@ap.sony.com>
Date: Jan 22, 2014 6:39 PM
Subject: RE:'SonyIndia=[protected]'Fwd: Service request no: 17434214_Request for display panel replacement
To: "Sankara C R"

Dear Mr. Sankara,

Greetings from Sony India !

We thank you for patronizing Sony Products.

This is in reference to your email comunication regarding your BRAVIA Model: KDL-32EX420, Serial no: 2441948 purchased on[protected].

We understand your concern towards the service of your BRAVIA television.

As we have explained in our earlier communication, natural electronic failure may happen in a product. We offer one year of free service to our cusotmers. Beyond this, the service becomes chargeable.

The Display Panel needs to be replaced for satisfactory working of the set. The service estimation for your product is Rs. 14, 371/-. We would again like to request you to approve the estimate so that we can proceed for service.

We are sorry and regret to inform you that we are unable to comply with your request.

We solicit your kind understanding in this regard.

Thanking you and assuring you best of our service support always.

With Warm Regards,
For Sony India P. Ltd.

P.Sushmitha
Regional Customer Relation
Customer Centric Division - Chennai

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24-Jan-2014: To SONY INDIA (Mail no 3)

From: me
To: "SonyCare" <Sonyindia.[protected]@ap.sony.com> ; [email][protected]@ap.sony.com[/email]; SONY Management India; SONY Management abroad
Date: Jan 24, 2014


A same kind of display panel problem for Bravia series was faced by another customer (complaint no.15040079‏) where the defective TV was 22 months old, we also found that you solved the disputes in favour of the consumer that were beyond the warranty period.

On 25th September 2013, SONY approved to replace the LCD panel FREE of cost for the TV purchased on 15-Oct-2011 for the Consumer Saikat Ganguly, pls refer (complaint no.[protected] h t t p : // ww w.cons um ercourt.in/television/34377-sony-bravia-lcd-problem-2 . h t m l

As my defective TV was 24 months, I am sending you the request. The problem was solved for 22 months TV, why don’t the management consider and solve the issue for 24 months TV? I hope my obligations are considered with good results

I am expressing my thoughts and request not to approve your estimate of repairing/replacing my LED display panel at my own cost, but to make sure that you rectify this issue by taking the full responsibility.

I have also mentioned in my last mail that, “even if it is going to be of higher rate, we shall very well pay only the remaining amount and buy a new TV. Else, kindly make sure that you replace the LED display panel free of cost”.

I got same sort of mail twice from regional customer relation-Chennai, sending an automated email and same content without looking into the issue and understanding the feeling from customer side. Thereafter no reply for my concern for my last mail. (Pls see the attached document)

There will be few months warranty for the new Panel even after getting it replaced. This is very bad. And apart from this if we go for replacements than what is the guarantee that the panel will not go bad again after few months warranty.

It means every year we should spend huge amount for service alone that too only for the manufacturing defect from your side and also poor quality?

Because we became SONY customers we should suffer every year? What is the solution?

Is this business etiquette?

What is the favour you do for your customers?

[protected][protected][protected][protected][protected][protected]


[protected] Forwarded message[protected]
From: SonyCare <Sonyindia.[protected]@ap.sony.com>
Date: Thu, Jan 23, 2014 at 10:48 AM
Subject: RE:'SonyIndia=[protected]' FW: SONY LED TV DISPLAY ISSUE
To: Sankara C R

Dear Mr. Sankara C R,

Greetings from Sony India.

Thank you for patronizing Sony products.

This is in response to your e-mail dated 23rd January 2014 to our Management in India and Abroad.

Thank you for writing to us and for bringing the matter to our notice. We note the contents of your mail with due attention and concern. We are asking our regional office to immediately look into the matter and expedite resolution at the earliest.

We sincerely regret the inconvenience caused to you and assure you of our best support and attention always.

Best Regards
For Sony India Pvt Ltd.

Meena Bose
Customer Relations - Corporate Office
New Delhi

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From: "SonyCare" <Sonyindia.[protected]@ap.sony.com>
Date: Jan 25, 2014 5:01 PM
Subject: RE:'SonyIndia=[protected]' FW: SONY LED TV DISPLAY ISSUE
To: "Sankar C R"

Subject: Sony BRAVIA Model no: KDL-32EX420. Serial no: 2441948, purchased on 29th December 2011

Dear Mr. Sankara C R,

Greetings from Sony India. Thank you for patronizing Sony product.

This is in reference to your e-mails dated 23rd and 24th January 2014, addressed to our Management in India and Abroad, regarding the service of your Sony BRAVIA Model no: KDL-32EX420, Serial no: 2441948. purchased on 29th December 2011.
This is also in reference to the e-mails dated 20th and 22nd January 2014, sent by Ms. P.Sushmitha, Regional In-Charge Customer Care, regarding this matter.

We understand your concern towards the service of your Sony BRAVIA.

We received your service request for KDL-32EX420 for the symptom "No Picture". Upon inspection by our engineer from Authorized Service Center, M/S City Electronics Pvt. Ltd, Tirunelveli, it was found that the display panel needs to be replaced for satisfactory working of the TV. The estimate for this service is Rs 14, 371/-. This has also been communicated in the e-mails sent by Ms. P.Sushmitha.

As a special treatment to you as our valued customer, we are offering you 1 Year of service warranty on the replaced panel, from the date of service.

Sony products are designed to have adequate ruggedness and undergo very stringent quality control while being manufactured. However, natural failure may happen in a product is course of time and this is reason why we offer 1 year of free service to our customers. Beyond this the service becomes chargeable.

This matter has been discussed with our management.

We regret that we are unable to comply with your request to service your product free of cost or to exchange your product. We would once again request you to kindly approve the estimate so that we can proceed for service. Kindly let us know your decision till 31st January 2014, as we shall keep this service request open till then.

We solicit your kind understanding in this regard.

Thanking you and assuring you of our best services always.

Warm Regards,
SONY India Pvt Ltd

Priyank Chauhan
Customer Relations -Corporate Office
New Delhi
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From: me
To: "SonyCare" <Sonyindia.[protected]@ap.sony.com> ; [email][protected]@ap.sony.com[/email]
Date: Jan 27, 2014


Dear Concerned,

Spending 40% of the original cost is too much money to be spent by me, belonging to a middle-class family, within a short period of buying my TV.

Thus, in spite of providing free service or product replacement, I wish and request that you consider giving the service at a discounted price in addition to the 1 year warranty that you have acknowledged.

I think that you will do a favor in this regard after such series of conversations that had been taking place for the past 7 days.

Thank you for understanding.

Warm regards
Sankara C R

[protected][protected][protected][protected][protected][protected]

From: "SonyCare" <Sonyindia.[protected]@ap.sony.com>
Date: Jan 27, 2014
Subject: RE:'SonyIndia=[protected]' FW: SONY LED TV DISPLAY ISSUE
To: "Sankar C R"

Subject: Sony BRAVIA Model no: KDL-32EX420. Serial no: 2441948, purchased on 29th December 2011

Dear Mr. Sankara C R,

Greetings from Sony India. Thank you for patronizing Sony product.

This is in reference to your e-mail dated 27th January 2014, addressed to us, regarding the service of your Sony BRAVIA Model no: KDL-32EX420, Serial no: 2441948, purchased on 29th December 2011.

This is also in reference to the letter dated 25th January 2014, sent by the undersigned, regarding this matter.

As explained in our last communication, the display panel needs to be replaced for satisfactory working of the TV. The estimate for this service is Rs 14, 371/-. This has also been communicated in the letter sent by the undersigned. We offered you 1 Year of service warranty on the replaced panel, from the date of service.

This matter has been discussed with our management.

We regret that we are unable to comply with your request to provide discount in the service estimate.

We would once again request you to kindly approve the estimate so that we can proceed for service.

Kindly let us know your decision till 31st January 2014, as we shall keep this service request open till then.

We solicit your kind understanding in this regard.

Thanking you and assuring you of our best services always.

Warm Regards,
SONY India Pvt Ltd

Priyank Chauhan
Customer Relations -Corporate Office
New Delhi


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Do SONY have any measurement for the said reason? “Natural failure may happen in a product is course of time.” The service engineer don’t even open up the TV. By just looking the TV without open up, I was surprised by the above comments and I completely agree that the quality of Sony product has been completely degraded. I have mentioned in my earlier mails that all the necessary security systems that are required for the proper functioning of the TV were provided.

I also mentioned in my earlier mail communications that If Sony still hold ‘yes’ for their atrocious reply “Natural electronic defect”, it surely infers that one and only “Defective SONY Products” are marketed in India for bigger price due to brand name alone.

When I went through the numerous open forums, there were too much similar type of Display panel complaints especially in SONY BRAVIA series and they people sending similar type of automatic reply. This is a universal problem with BRAVIA series and SONY recalled these units all over the world except INDIA. Even though SONY know very well this as a GLOBAL issue, by hiding their manufacturing defect and useless quality, SONY management decently refused to accept consumers True feedback about the non reliable SONY faulty products and worst kind of services. This is so called veiled CHEATING.

Hiding the above facts, Sony customer relation keep on writing the same point without knowing how to indicate a valid reason, this itself clearly reflects a negative thought about SONY.

SONY meant to say that they don’t receive/ hear any feedback about their defective TV? It won’t bring to their higher authorities notice? they don’t have any awareness? they don’t understand the screaming from customer’s side? Or they are not able to access those numerous forums? Why be a hypocrite?

Rather SONY always just makes customers to carry the burden of service at our own cost especially in India…! If SONY do so, theywon’t stay longer to retain Indian market in future especially Bravia Television.

People in this forum would just spread the awareness across the nation.

We take the burden of service at our own cost for the reason “fate of being as one of the SONY customer……!” As Indians we cant expect any product exchange, service for free of cost or discounted service in spite SONY can give you additional 1 year service warranty from the date of service.

Is this business etiquette?


:-(

Note: Thanks to SONY Consumer Mr. Saikat Ganguly for his detailed feedback and comment (He also affected in this similar kind of issue but SONY approved to replace the LCD panel FREE of cost for the TV purchased by him on 15-Oct-2011 (complaint no.[protected] h tt p :// w w w.c o n sumer court.in/television/34377-sony-bravia-lcd-problem-2 . h t m l

i would like to complain of one of the service centers of sony india pvt ltd. i bought my sony digi camera in decemeber 2011 with 3 year of warranty but suddenly after 6 months it has started giving me problems of like lens, zoom issue, flash issue etc.. so in order to get this repaired i went to one of service centres of sony india ( Boscos) at malviya nagar new delhi on 14th may 2012 . where they took my camera for repairing and after couple of days i got a call from them that this cannot be repaired under warranty as the camera had gone under water. and they have given me estimate of 2500 approx. so i asked them not to repair it. Then I put my decision on hold and after 3 months on 1/08/2012 when i did not find any alternative to get this repaired under warranty i left with no choice or went again to them to get this repaired without warranty. this time they started asking me for 3500. i again said i dont want to repair this and will collect from after couple of days. even i clearly said them "NO" inspite of that they repaired it and when i went to collect it they said it was our executive fault who did not listed you correctly so they waive off some 500 Rs. and took 3000 from me for which i did not ask them to repair. then after couple of months it again started giving me the same issues. they again said now we will again charge you 3500. i again said pls return my set i dont want to get this repair. Till this moment i have been facing this from BOSCOS at malviya nagar

one day i went to chandigarh where i visited the sony service center at sector 34. without asking for the bill they checked all the information online and got to know this set is under warranty. and they repaired it without asking for single penny.

I am shocked to see that both were company's service outlets but the policies and approach were having lot of difference

if one service out let has denied to repair this without warranty and already charged me heavy amount of money then how come other service out let of the same company can repair the same problem without charging any thing

Rgds
Aseem Kinger
[protected]

I am vineeth k..I am here regarding xperia m single sim software issue .I bought a phone on 24/12/2013... here There is no option for moving apps to SD Card issues.. facing low internal memory. Its with some software issues in sony need immediate response I already registered more than 10 complaints in your CS NO And Your Cs executive told me to use some third party software to move app from internal to sd card .like (link2sd and app2sd) software. But It says that your device has a primary external storage which is emulated from the internal storage . So here there is no option for moving apps from internal M to SD card ...It seems this software only work after it rooted...I know that warrant will be void if it id flashed. As an user Let me know what to do here ...At least get me some patches to fix this issues or provide me some detail... Dont saying it as rude, I am attaching my detail and screen shots ... Here there is no option for moving app to sd card in app menu it self see this complaint http://www.consumercomplaints.in/sony-corporation-india-have-no-option-for-movin...⇄

I have a sony vaio laptop purchase august 2013 with one year on site warranty, which is not work properly and I had complaint many time in sony centre but no solution received please replace my laptop urgently.

Anil kumar malhotra

[protected]
[protected]@gmail.com

Dear Sir, I ordered (HTC One X - 32GB 1.5 GHz quad 4.7 " 8 MP Jelly Bin 4.2.2 FULL HD (Black) PHONE) from ShopClues on[protected]My Order ID : 8556355) from Cash on delivery basis and I received the phone on[protected]. After using the phone for 2-3 days I found the phone had defective audio jack and defective screen ( Manufacturing Defect) and I contacted the Shopclues Customer care and explained my problem on Dec 04 2013 at 11:39 AM. After exchange of many E mails they approved my return request on Dec 21 2013 to refunding the amount. (request had been logged with ticket number 589180) First they said they are arranging the pickup for return and will be coordinating with their courier partners regarding the same within the next 24 hours. But on[protected] I received an E mail from them as, [protected][protected][protected]------ We are unable to do reverse pickup for your return request as your address is non-serviceable with any of our courier partners. We apologize for the inconvenience. To expedite the process, we would like to request you to courier the product to us and We will be happy to refund the shipping charges upto Rs 300/- in the form of Clues Bucks. Kindly email us your courier receipt to get the refund. [protected][protected][protected]------ On[protected], I returned the defective phone along with all its accessories from BLUE DART Courier ( AWB Number - [protected] ) and paid Rs. 350 which weighs 500 grams. On[protected] I sent an E mail regarding the courier and attached the scanned receipt copy of the shipment and photos of shipment box. On same day i received an E mail from ShopClues as my request had been logged with ticket number 630935. On 2-1-2104 i found shipment was received by shopclues in the tracking page of BLUE DART Courier and I requested shopclues to confirm the receipt of receiving the shipment. On Jan[protected]:32 PM i received an E mail from ShopClues as, [protected][protected][protected]------ Based on your concern we would like to inform you that we have received Data cable, Adapter, Headphone only. As per update Mobile Handset is missing. We request you to kindly dispatch the same from your end. Please be informed once we received the product in our warehouse then we will be able to proceed further. [protected][protected][protected]------ I contacted BLUE DART Courier Customer Care and explained them about the same thing and they gave complaint no. 259380 and said their investigation team will handle this case and will report us within 3-4 days. On 8-1-2014 I sent an E mail to ShopClues for rechecking the same issue as i sent all the products including mobile phone in a single box and requested them to reply if they found any tampering in the packing or variation in weight of package. On 9-1-2014 again i sent an E mail to ShopClues attaching photos of shipment box which i had taken at the time of return shipping the phone. On[protected] i sent an E mail to ShopClues requesting Duplicate bill with IMEI number which i needed to give complaint in local Police station. For not receiving any reply from them i called ShopClues customer care and explained all the thing and the customer care executive told that they received all the item along with phone and their team is examining the condition of phone. On[protected] I received an E mail from ShopClues as, [protected][protected][protected]------ Dear Manju, Greetings from ShopClues.com We regret for the inconvenience caused to you. Based on your concern, we have escalated your issue to our concerned team and waiting for an update. As soon as we receive any information from them, we will be able to update you. Sometimes it may delay due to unforeseen reasons, as soon as we get update we will inform you. We appreciate your patience and understanding in this matter. If you have any further queries, feel free to contact our customer support team. [protected][protected][protected]------ On[protected] I again called ShopClues Customer care regarding the same issue and the Customer Care executive told they are refunding my amount as they forwarded the receipt of successful return shipment to their billing section and they requested me to send the bank details along with IFSC code to refund process through RTGS. On same day I sent an E mail including all my bank details with IFSC code to ShopClues. And they changed the status of return request to return complete. On[protected], 10:47 AM, I received an E mail from ShopClues as, [protected][protected][protected]------ Dear Customer, Greetings from ShopClues.com We regret for the delay in resolving your concern. We would like to update you that the product has been delivered to our warehouse and is under quality check. As soon we receive any confirmation we would be able to proceed further. [protected][protected][protected]------ On[protected], 01:14 PM, Again I received an E mail from ShopClues as, [protected][protected][protected]------ Dear Manju, Greetings From Shopclues.com We sincerely apologize for the inconvenience caused to you. However, we would like to inform you that we have checked and found that you have sent only headphone to us. So we request you to kindly dispatch the complete product to our address. So that we can proceed further for replacement. As there was data cable, adapter or mobile is missing. So we need complete product. We appreciate patience and understanding in this matter. You are always a valued customer to us, and we are looking forward to serve you better. If you have any further concern or queries, please feel free to contact our customer support team, and we'll be happy to assist you further. [protected][protected][protected]------ On[protected], I received an E mail From BLUE DART investigation team as, [protected][protected][protected]------ Dear Manju, Further to our telephonic discussion, After doing security investigation we were given to understand the shipment was delivered in intact condition and there is no tampering on the shipment. Also there was no remarks raised by the consignee at the time of accepting the shipment. Please find the attachment. Chetan│Executive Customer Services│ Blue Dart Express limited Connection Point, Ground Floor, Airport Exit Road, Bangalore 560017, India ' +[protected] │ F +[protected] │ [protected]@bluedart.com * www.bluedart.com [protected][protected][protected]------ And they sent an attachment of photo copy of Shipment delivered page which was signed and stamped by ShopClues. [protected][protected][protected][protected] Kindly assist me in resolving this and see to it that proper legal action is taken against ShopClues and I want my money back.

Hereby i inform u that i have purchased a brand new sony xperia miro on mobile shop on 24th aug 2014, i used my mobile for one week i had a mobile restarting problem i send my mobile to sony service centre they update OS and return my mobile, but still problem persists, after few days i send my mobile to same service centre they hold my mobile for one month and returned mobile after replaced total circuit panel. but still problem persists so i finally sent my mobile to same service centre and asked for replacement, they told they asked sony for replacement waiting for approval but aim still waiting. please refer my purchase bill and job sheets for more details. i kindly request you take suitable action and made me to get proper liability. please kindly do my needful.

Hello, I am a privileged customer of Sony since I own all the consumer products of your brand. I bought a new HI FI Audio system model: MHC-GZR-5D, dated 27th Jan 2013. After buying, within a month it started problem like it was not at all switching on. And with in 8 months, 4 times it was given for service (Twice it was taken to service station and twice they came home and got it repaired and I have all the details with me). And now since from one month it is lying in service station and no one is taking the responsibility. My parents are old and I stay in Bangalore. I do not want that set back. Request you to please replace the model Or replace with a higher model and I am ready to pay the remaining extra money for it. But I dont want this set back wich is already scrapped by Sony service people. I am deeply disheartened by Sony's service. The shop which I purchased was Prabhat World. He cares hell after the product is purchased. The ultimate sufferers are the customer like me. I request you to take this issue and do the needful Many Thanks, Vasanth Paul J S/O S.P. Jayaseelan.

I recently have bought a Sony Viao Laptop which is bearly 2 months old and the performance of the same in terms of speed, processing is absolutely poor.I really feel as though I am using a 2 year old system and its now given me an experience that would neven allow my mind to go in for a Sony product. When we buy sony as a brand we normally pay high for a better quality and performance but I guess the same does not exists at all.Even the key pad especially the space bar from day 1 has not been working well. Really Sony needs to get more serious on their products performance. Kiran Dua [protected]@gmail.com

I had purchased a Sony Ericsson Neo V on 07/April/2012 from UniverCell, Jayanagar, Bangalore store, after using the mobile for 18 months I face the restart problem with my handset, I rushed to Sony Service Centre and they said First I went to Sony Service Centre, Bangalore to repair it, they did a very poor inspection whereas I specifically mention that "If I am using Airtel SIM Card its getting restart, and I specifically mentioned them that please check with SIM Card, but they didn't check with the SIM Card, and they called me next day saying "Your mobile is ready you can take". But when I went to the service centre to collect the handset, I found the same issue with my handset, which really made me harassed, again I said they to check with SIM Card properly." After checking with Tata DoCoMo SIM Card they said it is proper with Tata DoCoMo SIM Card but not with Airtel, so I called up Airtel Service Centre and spoke about the issue, they said “They produce homogeneous product throughout market”. Even it is a fact that there are some issue with the Handset not with the SIM Card, if not then how the Airtel SIM Card is working in other companies Handset, why not only in my handset Sony Ericsson Neo V? Next day again they called me and said only Tata DoCoMo SIM Card is working in Handset but any other SIM Card is not working. The person who called me she said that "you have inserted a wrong SIM Card, my Question is what her mean by wrong SIM Card is?”. After a discussion she mentioned that “They have to change the mother board which cost me INR 9, 000". Do you think that INR 9, 000 to spend on a handset which I brought on INR 18, 550, as I know motherboard is a vital part of the Handset, I am surprised that how come the motherboard is spoiled in 18 month of duration? Major part of the cost to manufacture a handset is associated with motherboard, when you are spending major cost with motherboard why it is having a short period of longevity? Due to this consequence I lost many contact number and important business data from my handset, it is my humble request to go through the issue and take an appropriate action as soon as possible. Please be informed that they must repair my handset without changing the motherboard, if changing the motherboard is only solution I am not going to pay any price associated with it. I am very much disappointed with the service and product. I had an excellent belief on Sony Company. Please follow the respective address: Handset purchased from: UniverCell, No-1820, 41st Cross, 25th Main, Jayanagar, Bangalore. Sony Service Centre: 235/12, Suraj Centre, Ground Floor, 27th Cross, 7th Block, Jayanagar, Bangalore, Karnataka, India, 560082 Hand Set Details: Model No: MT11i, service ticket ID [protected], From past 20 days I am waiting there proper response but no one is bother about it. Regards Girija Shankar Ray [protected]

Hi have got Sony Xperia L having model number C2104. The handset is still under warranty. I bought the same in October 13 month. On the handset screen under call logs, there are some logs from which the last number got skipped. Screen only shows the 9 digits and the 10th digits faded out. I contacted the Sony service center located at Mahatre bridge, Kothrud, they submitted the handset for 2 days, but after 2 days the issue was still there. After that they again submitted the handset for 10 days, and according to them they replaced the motherboard of the handset, which according to them should resolve the issue, but after using the handset, issue again arises. I don't know, its 2 times now that i have submitted the handset in service center, and what i can assume is they don't even test the handset before delivering to customer. Now again i need to go to service center and have to submit my handset, and again it will going to take about 10-15 days, but i don't have any guarantee that the issue will resolve now. Can you please suggest me what should i do to get my issue resolved.