Sony India Complaints & Reviews

I purchased a 40'' colour Sony LED TV KDL-EX520 in Feb 2012. This was my first Sony product purchased and as I had heard a lot about Sony product quality I blindly bought the product. Now I am facing the vertical lines and distortion on the screen, when approached the customer care(complaint no[protected], they asked to do the Factory settings which I did but the problem still exists. Then an engineer came to inspect the TV. He...

hi, I purchased a sony xperia M [Model : C1904 ;SL no. YT910BMULA] on Aug 2013.Right from the day one the camera clarity is very poor. I reached the service center : Accel Frontline Ltd, [protected] which is located in Greams road chennai .They are not good enough to rectify the defect rather they said all the Xperia M series has got the poor camera clarity .Give a replacement for this or rectify the problem in my mobile. lekha [protected]

Hi everyone in this forum...

kindly look into the conversation between Sony and myself for the display panel problem..I was fighting for more than a week for the same, I could not get a favourable reply from SONY yet


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20-Jan-2014: To SONY INDIA (Mail no 1)

From: me
To: "SonyCare" <Sonyindia.[protected]@ap.sony.com>
Date: Jan 20, 2014

We purchased Sony LED TV (Model: KDL-32EX420IN5, Serial No: 2441948) on 29th Dec 2011. We installed the TV in our house with a separate electric circuit and external stabilizer. We also made sure that the TV is fully adult-controlled.

The problem arose on 13th Jan 2014, when the TV suddenly lost its display. It showed a symptom of vertical contour patterns. But the audio remained intact. We applied for service request immediately on the same day (Service Request No:[protected]. The service engineer inspected the TV on 18th Jan 2014 and inferred that the display panel is to be completely replaced which would cost around 40% of the original price of the set. We assume that an LED TV display has a life-time of (ave) 60, 000 to 1, 00, 000 hour. In our case, it had not even crossed 3700 h (ave). We could not understand such a variation in performance happening with Sony product.

Since the TV was well protected in every aspect from our side, we are sure that the problem was not due to any negligence in our support and operation. I came across reviews describing gross manufacturing defects in Sony LED and LCD TVs. We also found that you solved the disputes in favour of the consumer in most of the cases that were beyond the warranty period. We have always had good opinion and trust in Sony products because of the quality and brand. We hope to receive similar support from your side in our case too.

We are very much aware that the warranty period is 1 year from the date of purchase and our TV had finished 2 years and 14 days exactly. But, since there was no physical damage or operational negligence from our side, it is not just for Sony to make us carry the burden of replacing the display panel at our own cost.

We request you to replace this TV set with a new, operable one. Even if it is going to be of higher rate, we shall very well pay only the remaining amount and buy it. Else, kindly make sure that you replace the LED display panel free of cost.

Thank you,

Sankara C R



NB: We have already furnished photocopies of the following documents to the service engineer: 1. Warranty card; 2. Invoice. And, e-mailed the screen shot of the defective TV image to [email][protected]@bsnl.in[/email]

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Reply from SONY (Reply mail no 1) Date: Jan 20, 2014 5:34 PM

[protected] message[protected]
From: "SonyCare" <Sonyindia.[protected]@ap.sony.com>
Date: Jan 20, 2014 5:34 PM
Subject: RE:'SonyIndia=[protected]'Fwd: Service request no: 17434214_Request for display panel replacement
To: "Sankar C R"


Dear Mr. Sankara,

Greetings from Sony India !

We thank you for patronizing Sony Products.

This is in reference to your mail dated 20-January-2014 regarding your BRAVIA Model: KDL-32EX420, Serial no: 2441948 purchased on[protected].

We would like to inform you that the product was inspected by our service engineer for post sales support vides Job. No. J40148164.

On inspection of the product, it was found the Display Panel needs to be replaced for satisfactory working of the set.

Natural Electronic defect may happen in the Electronic products, in the course of time

As per the normal process, for newly purchased Sony products, the Company provides a 12 months warranty cover to support customers for any chance failures during the warranty period. Thereafter, any repair outside the warranty period the repair is done on a chargeable basis to customer.

As your product is not covered under Warranty, the repair estimate of Rs 14, 371/- was informed to you by our Service Centre.

We would again like to request you to approve the estimate so that we can proceed for service.

We solicit your kind understanding in this regard.


Thanking you and assuring you best of our service support always.

With Warm Regards,
For Sony India P. Ltd.


P.Sushmitha
Regional Customer Relation
Customer Centric Division - Chennai

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21-Jan-2014: To SONY INDIA (Mail no 2)

From: me
To: "SonyCare" <Sonyindia.[protected]@ap.sony.com>
Date: Jan 21, 2014

Your reply to my mail clearly reflects that you have not gone through the entire content of my mail. I myself am aware about the warranty period of the LED TV. I know that the repair/replacements are possible within a year of purchase. It is because that the limit had been crossed by 12 months time that I am sending you the request.

“Natural Electronic defect may happen in the Electronic products, in the course of time.” This is absolutely atrocious and irresponsible reply. I have informed you that I have provided all the necessary security systems that are required for the proper functioning of the TV. Inspite of such accessories if the TV gets faulted, the above-said reason cannot be accepted. The product is having gross manufacturing defect, that was the only fault and I shall not accept anything less than a complete replacement of the display panel free of cost.

Kindly refer to: h t t p : // e sup port.sony.com/p/news-it em.pl?template=EN%C2%AEion_id=1&news_id=441]Sony eSupp ort - Electronics - News & Ale rts. I know the VP had addressed the problem with 40” TV, but in my opinion, the same can now be applied for any of your TVs.

Also refer: h t t p : // ww w. c on sumercourt.in/television/34377-sony-bravia-lcd-problem-2. h t m l (complaint no.15040079‏). After reading the entire blog, do you still hold your point that every one had a Natural Electronic Defect? If you still hold ‘yes’, it surely infers that “Defective Sony Products” are marketed in India for bigger price due to brand name alone.

I am expressing my thoughts and request not to approve your estimate of repairing/replacing my LED display panel at my own cost, but to make sure that you rectify this issue by taking the full responsibility. I have also mentioned in my last mail that, “even if it is going to be of higher rate, we shall very well pay only the remaining amount and buy it. Else, kindly make sure that you replace the LED display panel free of cost.”

I am not in a position to understand the solution that you have provided. Kindly make sure that my obligations are considered with good results.

[protected][protected][protected][protected][protected][protected]

Reply from SONY on 22-Jan-2014 (Reply mail no 2) Jan 22, 2014 6:39 PM

From: "SonyCare" <Sonyindia.[protected]@ap.sony.com>
Date: Jan 22, 2014 6:39 PM
Subject: RE:'SonyIndia=[protected]'Fwd: Service request no: 17434214_Request for display panel replacement
To: "Sankara C R"

Dear Mr. Sankara,

Greetings from Sony India !

We thank you for patronizing Sony Products.

This is in reference to your email comunication regarding your BRAVIA Model: KDL-32EX420, Serial no: 2441948 purchased on[protected].

We understand your concern towards the service of your BRAVIA television.

As we have explained in our earlier communication, natural electronic failure may happen in a product. We offer one year of free service to our cusotmers. Beyond this, the service becomes chargeable.

The Display Panel needs to be replaced for satisfactory working of the set. The service estimation for your product is Rs. 14, 371/-. We would again like to request you to approve the estimate so that we can proceed for service.

We are sorry and regret to inform you that we are unable to comply with your request.

We solicit your kind understanding in this regard.

Thanking you and assuring you best of our service support always.

With Warm Regards,
For Sony India P. Ltd.

P.Sushmitha
Regional Customer Relation
Customer Centric Division - Chennai

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24-Jan-2014: To SONY INDIA (Mail no 3)

From: me
To: "SonyCare" <Sonyindia.[protected]@ap.sony.com> ; [email][protected]@ap.sony.com[/email]; SONY Management India; SONY Management abroad
Date: Jan 24, 2014


A same kind of display panel problem for Bravia series was faced by another customer (complaint no.15040079‏) where the defective TV was 22 months old, we also found that you solved the disputes in favour of the consumer that were beyond the warranty period.

On 25th September 2013, SONY approved to replace the LCD panel FREE of cost for the TV purchased on 15-Oct-2011 for the Consumer Saikat Ganguly, pls refer (complaint no.[protected] h t t p : // ww w.cons um ercourt.in/television/34377-sony-bravia-lcd-problem-2 . h t m l

As my defective TV was 24 months, I am sending you the request. The problem was solved for 22 months TV, why don’t the management consider and solve the issue for 24 months TV? I hope my obligations are considered with good results

I am expressing my thoughts and request not to approve your estimate of repairing/replacing my LED display panel at my own cost, but to make sure that you rectify this issue by taking the full responsibility.

I have also mentioned in my last mail that, “even if it is going to be of higher rate, we shall very well pay only the remaining amount and buy a new TV. Else, kindly make sure that you replace the LED display panel free of cost”.

I got same sort of mail twice from regional customer relation-Chennai, sending an automated email and same content without looking into the issue and understanding the feeling from customer side. Thereafter no reply for my concern for my last mail. (Pls see the attached document)

There will be few months warranty for the new Panel even after getting it replaced. This is very bad. And apart from this if we go for replacements than what is the guarantee that the panel will not go bad again after few months warranty.

It means every year we should spend huge amount for service alone that too only for the manufacturing defect from your side and also poor quality?

Because we became SONY customers we should suffer every year? What is the solution?

Is this business etiquette?

What is the favour you do for your customers?

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[protected] Forwarded message[protected]
From: SonyCare <Sonyindia.[protected]@ap.sony.com>
Date: Thu, Jan 23, 2014 at 10:48 AM
Subject: RE:'SonyIndia=[protected]' FW: SONY LED TV DISPLAY ISSUE
To: Sankara C R

Dear Mr. Sankara C R,

Greetings from Sony India.

Thank you for patronizing Sony products.

This is in response to your e-mail dated 23rd January 2014 to our Management in India and Abroad.

Thank you for writing to us and for bringing the matter to our notice. We note the contents of your mail with due attention and concern. We are asking our regional office to immediately look into the matter and expedite resolution at the earliest.

We sincerely regret the inconvenience caused to you and assure you of our best support and attention always.

Best Regards
For Sony India Pvt Ltd.

Meena Bose
Customer Relations - Corporate Office
New Delhi

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From: "SonyCare" <Sonyindia.[protected]@ap.sony.com>
Date: Jan 25, 2014 5:01 PM
Subject: RE:'SonyIndia=[protected]' FW: SONY LED TV DISPLAY ISSUE
To: "Sankar C R"

Subject: Sony BRAVIA Model no: KDL-32EX420. Serial no: 2441948, purchased on 29th December 2011

Dear Mr. Sankara C R,

Greetings from Sony India. Thank you for patronizing Sony product.

This is in reference to your e-mails dated 23rd and 24th January 2014, addressed to our Management in India and Abroad, regarding the service of your Sony BRAVIA Model no: KDL-32EX420, Serial no: 2441948. purchased on 29th December 2011.
This is also in reference to the e-mails dated 20th and 22nd January 2014, sent by Ms. P.Sushmitha, Regional In-Charge Customer Care, regarding this matter.

We understand your concern towards the service of your Sony BRAVIA.

We received your service request for KDL-32EX420 for the symptom "No Picture". Upon inspection by our engineer from Authorized Service Center, M/S City Electronics Pvt. Ltd, Tirunelveli, it was found that the display panel needs to be replaced for satisfactory working of the TV. The estimate for this service is Rs 14, 371/-. This has also been communicated in the e-mails sent by Ms. P.Sushmitha.

As a special treatment to you as our valued customer, we are offering you 1 Year of service warranty on the replaced panel, from the date of service.

Sony products are designed to have adequate ruggedness and undergo very stringent quality control while being manufactured. However, natural failure may happen in a product is course of time and this is reason why we offer 1 year of free service to our customers. Beyond this the service becomes chargeable.

This matter has been discussed with our management.

We regret that we are unable to comply with your request to service your product free of cost or to exchange your product. We would once again request you to kindly approve the estimate so that we can proceed for service. Kindly let us know your decision till 31st January 2014, as we shall keep this service request open till then.

We solicit your kind understanding in this regard.

Thanking you and assuring you of our best services always.

Warm Regards,
SONY India Pvt Ltd

Priyank Chauhan
Customer Relations -Corporate Office
New Delhi
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From: me
To: "SonyCare" <Sonyindia.[protected]@ap.sony.com> ; [email][protected]@ap.sony.com[/email]
Date: Jan 27, 2014


Dear Concerned,

Spending 40% of the original cost is too much money to be spent by me, belonging to a middle-class family, within a short period of buying my TV.

Thus, in spite of providing free service or product replacement, I wish and request that you consider giving the service at a discounted price in addition to the 1 year warranty that you have acknowledged.

I think that you will do a favor in this regard after such series of conversations that had been taking place for the past 7 days.

Thank you for understanding.

Warm regards
Sankara C R

[protected][protected][protected][protected][protected][protected]

From: "SonyCare" <Sonyindia.[protected]@ap.sony.com>
Date: Jan 27, 2014
Subject: RE:'SonyIndia=[protected]' FW: SONY LED TV DISPLAY ISSUE
To: "Sankar C R"

Subject: Sony BRAVIA Model no: KDL-32EX420. Serial no: 2441948, purchased on 29th December 2011

Dear Mr. Sankara C R,

Greetings from Sony India. Thank you for patronizing Sony product.

This is in reference to your e-mail dated 27th January 2014, addressed to us, regarding the service of your Sony BRAVIA Model no: KDL-32EX420, Serial no: 2441948, purchased on 29th December 2011.

This is also in reference to the letter dated 25th January 2014, sent by the undersigned, regarding this matter.

As explained in our last communication, the display panel needs to be replaced for satisfactory working of the TV. The estimate for this service is Rs 14, 371/-. This has also been communicated in the letter sent by the undersigned. We offered you 1 Year of service warranty on the replaced panel, from the date of service.

This matter has been discussed with our management.

We regret that we are unable to comply with your request to provide discount in the service estimate.

We would once again request you to kindly approve the estimate so that we can proceed for service.

Kindly let us know your decision till 31st January 2014, as we shall keep this service request open till then.

We solicit your kind understanding in this regard.

Thanking you and assuring you of our best services always.

Warm Regards,
SONY India Pvt Ltd

Priyank Chauhan
Customer Relations -Corporate Office
New Delhi


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Do SONY have any measurement for the said reason? “Natural failure may happen in a product is course of time.” The service engineer don’t even open up the TV. By just looking the TV without open up, I was surprised by the above comments and I completely agree that the quality of Sony product has been completely degraded. I have mentioned in my earlier mails that all the necessary security systems that are required for the proper functioning of the TV were provided.

I also mentioned in my earlier mail communications that If Sony still hold ‘yes’ for their atrocious reply “Natural electronic defect”, it surely infers that one and only “Defective SONY Products” are marketed in India for bigger price due to brand name alone.

When I went through the numerous open forums, there were too much similar type of Display panel complaints especially in SONY BRAVIA series and they people sending similar type of automatic reply. This is a universal problem with BRAVIA series and SONY recalled these units all over the world except INDIA. Even though SONY know very well this as a GLOBAL issue, by hiding their manufacturing defect and useless quality, SONY management decently refused to accept consumers True feedback about the non reliable SONY faulty products and worst kind of services. This is so called veiled CHEATING.

Hiding the above facts, Sony customer relation keep on writing the same point without knowing how to indicate a valid reason, this itself clearly reflects a negative thought about SONY.

SONY meant to say that they don’t receive/ hear any feedback about their defective TV? It won’t bring to their higher authorities notice? they don’t have any awareness? they don’t understand the screaming from customer’s side? Or they are not able to access those numerous forums? Why be a hypocrite?

Rather SONY always just makes customers to carry the burden of service at our own cost especially in India…! If SONY do so, theywon’t stay longer to retain Indian market in future especially Bravia Television.

People in this forum would just spread the awareness across the nation.

We take the burden of service at our own cost for the reason “fate of being as one of the SONY customer……!” As Indians we cant expect any product exchange, service for free of cost or discounted service in spite SONY can give you additional 1 year service warranty from the date of service.

Is this business etiquette?


:-(

Note: Thanks to SONY Consumer Mr. Saikat Ganguly for his detailed feedback and comment (He also affected in this similar kind of issue but SONY approved to replace the LCD panel FREE of cost for the TV purchased by him on 15-Oct-2011 (complaint no.[protected] h tt p :// w w w.c o n sumer court.in/television/34377-sony-bravia-lcd-problem-2 . h t m l

i would like to complain of one of the service centers of sony india pvt ltd. i bought my sony digi camera in decemeber 2011 with 3 year of warranty but suddenly after 6 months it has started giving me problems of like lens, zoom issue, flash issue etc.. so in order to get this repaired i went to one of service centres of sony india ( Boscos) at malviya nagar new delhi on 14th may 2012 . where they took my camera for repairing and after couple of days i got a call from them that this cannot be repaired under warranty as the camera had gone under water. and they have given me estimate of 2500 approx. so i asked them not to repair it. Then I put my decision on hold and after 3 months on 1/08/2012 when i did not find any alternative to get this repaired under warranty i left with no choice or went again to them to get this repaired without warranty. this time they started asking me for 3500. i again said i dont want to repair this and will collect from after couple of days. even i clearly said them "NO" inspite of that they repaired it and when i went to collect it they said it was our executive fault who did not listed you correctly so they waive off some 500 Rs. and took 3000 from me for which i did not ask them to repair. then after couple of months it again started giving me the same issues. they again said now we will again charge you 3500. i again said pls return my set i dont want to get this repair. Till this moment i have been facing this from BOSCOS at malviya nagar

one day i went to chandigarh where i visited the sony service center at sector 34. without asking for the bill they checked all the information online and got to know this set is under warranty. and they repaired it without asking for single penny.

I am shocked to see that both were company's service outlets but the policies and approach were having lot of difference

if one service out let has denied to repair this without warranty and already charged me heavy amount of money then how come other service out let of the same company can repair the same problem without charging any thing

Rgds
Aseem Kinger
[protected]

I am vineeth k..I am here regarding xperia m single sim software issue .I bought a phone on 24/12/2013... here There is no option for moving apps to SD Card issues.. facing low internal memory. Its with some software issues in sony need immediate response I already registered more than 10 complaints in your CS NO And Your Cs executive told me to use some third party software to move app from internal to sd card .like (link2sd and app2sd) software. But It says that your device has a primary external storage which is emulated from the internal storage . So here there is no option for moving apps from internal M to SD card ...It seems this software only work after it rooted...I know that warrant will be void if it id flashed. As an user Let me know what to do here ...At least get me some patches to fix this issues or provide me some detail... Dont saying it as rude, I am attaching my detail and screen shots ... Here there is no option for moving app to sd card in app menu it self see this complaint http://www.consumercomplaints.in/sony-corporation-india-have-no-option-for-movin...⇄

I have a sony vaio laptop purchase august 2013 with one year on site warranty, which is not work properly and I had complaint many time in sony centre but no solution received please replace my laptop urgently.

Anil kumar malhotra

[protected]
[protected]@gmail.com

Dear Sir, I ordered (HTC One X - 32GB 1.5 GHz quad 4.7 " 8 MP Jelly Bin 4.2.2 FULL HD (Black) PHONE) from ShopClues on[protected]My Order ID : 8556355) from Cash on delivery basis and I received the phone on[protected]. After using the phone for 2-3 days I found the phone had defective audio jack and defective screen ( Manufacturing Defect) and I contacted the Shopclues Customer care and explained my problem on Dec 04 2013 at 11:39 AM. After exchange of many E mails they approved my return request on Dec 21 2013 to refunding the amount. (request had been logged with ticket number 589180) First they said they are arranging the pickup for return and will be coordinating with their courier partners regarding the same within the next 24 hours. But on[protected] I received an E mail from them as, [protected][protected][protected]------ We are unable to do reverse pickup for your return request as your address is non-serviceable with any of our courier partners. We apologize for the inconvenience. To expedite the process, we would like to request you to courier the product to us and We will be happy to refund the shipping charges upto Rs 300/- in the form of Clues Bucks. Kindly email us your courier receipt to get the refund. [protected][protected][protected]------ On[protected], I returned the defective phone along with all its accessories from BLUE DART Courier ( AWB Number - [protected] ) and paid Rs. 350 which weighs 500 grams. On[protected] I sent an E mail regarding the courier and attached the scanned receipt copy of the shipment and photos of shipment box. On same day i received an E mail from ShopClues as my request had been logged with ticket number 630935. On 2-1-2104 i found shipment was received by shopclues in the tracking page of BLUE DART Courier and I requested shopclues to confirm the receipt of receiving the shipment. On Jan[protected]:32 PM i received an E mail from ShopClues as, [protected][protected][protected]------ Based on your concern we would like to inform you that we have received Data cable, Adapter, Headphone only. As per update Mobile Handset is missing. We request you to kindly dispatch the same from your end. Please be informed once we received the product in our warehouse then we will be able to proceed further. [protected][protected][protected]------ I contacted BLUE DART Courier Customer Care and explained them about the same thing and they gave complaint no. 259380 and said their investigation team will handle this case and will report us within 3-4 days. On 8-1-2014 I sent an E mail to ShopClues for rechecking the same issue as i sent all the products including mobile phone in a single box and requested them to reply if they found any tampering in the packing or variation in weight of package. On 9-1-2014 again i sent an E mail to ShopClues attaching photos of shipment box which i had taken at the time of return shipping the phone. On[protected] i sent an E mail to ShopClues requesting Duplicate bill with IMEI number which i needed to give complaint in local Police station. For not receiving any reply from them i called ShopClues customer care and explained all the thing and the customer care executive told that they received all the item along with phone and their team is examining the condition of phone. On[protected] I received an E mail from ShopClues as, [protected][protected][protected]------ Dear Manju, Greetings from ShopClues.com We regret for the inconvenience caused to you. Based on your concern, we have escalated your issue to our concerned team and waiting for an update. As soon as we receive any information from them, we will be able to update you. Sometimes it may delay due to unforeseen reasons, as soon as we get update we will inform you. We appreciate your patience and understanding in this matter. If you have any further queries, feel free to contact our customer support team. [protected][protected][protected]------ On[protected] I again called ShopClues Customer care regarding the same issue and the Customer Care executive told they are refunding my amount as they forwarded the receipt of successful return shipment to their billing section and they requested me to send the bank details along with IFSC code to refund process through RTGS. On same day I sent an E mail including all my bank details with IFSC code to ShopClues. And they changed the status of return request to return complete. On[protected], 10:47 AM, I received an E mail from ShopClues as, [protected][protected][protected]------ Dear Customer, Greetings from ShopClues.com We regret for the delay in resolving your concern. We would like to update you that the product has been delivered to our warehouse and is under quality check. As soon we receive any confirmation we would be able to proceed further. [protected][protected][protected]------ On[protected], 01:14 PM, Again I received an E mail from ShopClues as, [protected][protected][protected]------ Dear Manju, Greetings From Shopclues.com We sincerely apologize for the inconvenience caused to you. However, we would like to inform you that we have checked and found that you have sent only headphone to us. So we request you to kindly dispatch the complete product to our address. So that we can proceed further for replacement. As there was data cable, adapter or mobile is missing. So we need complete product. We appreciate patience and understanding in this matter. You are always a valued customer to us, and we are looking forward to serve you better. If you have any further concern or queries, please feel free to contact our customer support team, and we'll be happy to assist you further. [protected][protected][protected]------ On[protected], I received an E mail From BLUE DART investigation team as, [protected][protected][protected]------ Dear Manju, Further to our telephonic discussion, After doing security investigation we were given to understand the shipment was delivered in intact condition and there is no tampering on the shipment. Also there was no remarks raised by the consignee at the time of accepting the shipment. Please find the attachment. Chetan│Executive Customer Services│ Blue Dart Express limited Connection Point, Ground Floor, Airport Exit Road, Bangalore 560017, India ' +[protected] │ F +[protected] │ [protected]@bluedart.com * www.bluedart.com [protected][protected][protected]------ And they sent an attachment of photo copy of Shipment delivered page which was signed and stamped by ShopClues. [protected][protected][protected][protected] Kindly assist me in resolving this and see to it that proper legal action is taken against ShopClues and I want my money back.

Hereby i inform u that i have purchased a brand new sony xperia miro on mobile shop on 24th aug 2014, i used my mobile for one week i had a mobile restarting problem i send my mobile to sony service centre they update OS and return my mobile, but still problem persists, after few days i send my mobile to same service centre they hold my mobile for one month and returned mobile after replaced total circuit panel. but still problem persists so i finally sent my mobile to same service centre and asked for replacement, they told they asked sony for replacement waiting for approval but aim still waiting. please refer my purchase bill and job sheets for more details. i kindly request you take suitable action and made me to get proper liability. please kindly do my needful.

Hello, I am a privileged customer of Sony since I own all the consumer products of your brand. I bought a new HI FI Audio system model: MHC-GZR-5D, dated 27th Jan 2013. After buying, within a month it started problem like it was not at all switching on. And with in 8 months, 4 times it was given for service (Twice it was taken to service station and twice they came home and got it repaired and I have all the details with me). And now since from one month it is lying in service station and no one is taking the responsibility. My parents are old and I stay in Bangalore. I do not want that set back. Request you to please replace the model Or replace with a higher model and I am ready to pay the remaining extra money for it. But I dont want this set back wich is already scrapped by Sony service people. I am deeply disheartened by Sony's service. The shop which I purchased was Prabhat World. He cares hell after the product is purchased. The ultimate sufferers are the customer like me. I request you to take this issue and do the needful Many Thanks, Vasanth Paul J S/O S.P. Jayaseelan.

I recently have bought a Sony Viao Laptop which is bearly 2 months old and the performance of the same in terms of speed, processing is absolutely poor.I really feel as though I am using a 2 year old system and its now given me an experience that would neven allow my mind to go in for a Sony product. When we buy sony as a brand we normally pay high for a better quality and performance but I guess the same does not exists at all.Even the key pad especially the space bar from day 1 has not been working well. Really Sony needs to get more serious on their products performance. Kiran Dua [protected]@gmail.com

I had purchased a Sony Ericsson Neo V on 07/April/2012 from UniverCell, Jayanagar, Bangalore store, after using the mobile for 18 months I face the restart problem with my handset, I rushed to Sony Service Centre and they said First I went to Sony Service Centre, Bangalore to repair it, they did a very poor inspection whereas I specifically mention that "If I am using Airtel SIM Card its getting restart, and I specifically mentioned them that please check with SIM Card, but they didn't check with the SIM Card, and they called me next day saying "Your mobile is ready you can take". But when I went to the service centre to collect the handset, I found the same issue with my handset, which really made me harassed, again I said they to check with SIM Card properly." After checking with Tata DoCoMo SIM Card they said it is proper with Tata DoCoMo SIM Card but not with Airtel, so I called up Airtel Service Centre and spoke about the issue, they said “They produce homogeneous product throughout market”. Even it is a fact that there are some issue with the Handset not with the SIM Card, if not then how the Airtel SIM Card is working in other companies Handset, why not only in my handset Sony Ericsson Neo V? Next day again they called me and said only Tata DoCoMo SIM Card is working in Handset but any other SIM Card is not working. The person who called me she said that "you have inserted a wrong SIM Card, my Question is what her mean by wrong SIM Card is?”. After a discussion she mentioned that “They have to change the mother board which cost me INR 9, 000". Do you think that INR 9, 000 to spend on a handset which I brought on INR 18, 550, as I know motherboard is a vital part of the Handset, I am surprised that how come the motherboard is spoiled in 18 month of duration? Major part of the cost to manufacture a handset is associated with motherboard, when you are spending major cost with motherboard why it is having a short period of longevity? Due to this consequence I lost many contact number and important business data from my handset, it is my humble request to go through the issue and take an appropriate action as soon as possible. Please be informed that they must repair my handset without changing the motherboard, if changing the motherboard is only solution I am not going to pay any price associated with it. I am very much disappointed with the service and product. I had an excellent belief on Sony Company. Please follow the respective address: Handset purchased from: UniverCell, No-1820, 41st Cross, 25th Main, Jayanagar, Bangalore. Sony Service Centre: 235/12, Suraj Centre, Ground Floor, 27th Cross, 7th Block, Jayanagar, Bangalore, Karnataka, India, 560082 Hand Set Details: Model No: MT11i, service ticket ID [protected], From past 20 days I am waiting there proper response but no one is bother about it. Regards Girija Shankar Ray [protected]

Hi have got Sony Xperia L having model number C2104. The handset is still under warranty. I bought the same in October 13 month. On the handset screen under call logs, there are some logs from which the last number got skipped. Screen only shows the 9 digits and the 10th digits faded out. I contacted the Sony service center located at Mahatre bridge, Kothrud, they submitted the handset for 2 days, but after 2 days the issue was still there. After that they again submitted the handset for 10 days, and according to them they replaced the motherboard of the handset, which according to them should resolve the issue, but after using the handset, issue again arises. I don't know, its 2 times now that i have submitted the handset in service center, and what i can assume is they don't even test the handset before delivering to customer. Now again i need to go to service center and have to submit my handset, and again it will going to take about 10-15 days, but i don't have any guarantee that the issue will resolve now. Can you please suggest me what should i do to get my issue resolved.

I had registered a complaint (REf NO[protected] reg some surface developing on the Sony LCD TV bought about 3 years ago. The SErvice centre came back with a proposal to change the LCD panel at a price of approx Rs 11500/- MY question is, The TV was bought only 3 years (for which proof of the copy of the Invoice has been taken by the service team) . IS the life of the panel only 3 years. The service team is saying they are awaiting the reply from the Sony Office, but no reply received so far. Every day I call up the service team and the same reply is receive, tehy will come back once the reply is received but so far no reply received. Will anyone in Sony India focus on this complaint and respond to my query?

I bought a sony xperia c on 28 dec from delhi. I was facing issues since day one.I visited there service center they told me that its a software issue.They kept my device for one day and did a software update on that phone. I took the device but still i was facing the same issue.Then i again visited the center and ask for a replacement, they told they will keep my phone under observation then only they can give it for a replacement.After theree days they told me to bring the box along with all the accesories.It took 7 days to replace the phone but no even with the new device also i am facing the same issues.Now they are telling that i have to vist the service center agin and they will check whats the issue.The want me to come to their center within my office hours 9.30 to 6.60.I am feeling cheated and totally unsatisfied with their service.

Dear Concern My sony mobile set is not working properly it has been last 10 days its giving me problem nd i have purchased it 3 months ago. i have purchased Sony Xperia SP nd it has been a pathetic experince to buy a sony product. very dissapointed experince. my complaint is that whenever i insert my sim my phone gets switched off and it only gets switched on when i put it on charging. again as i remove it from charging my mobile gets switched off. i went to your sony service center they took 3 days to repair it but again after repairing same problem is coming. i am really pissed of with ur sony company as well as with ur sony product. i dont knw if my product dosnt get repaired this time properly with full satisfaction i will publish this thing in newspaper telling that u r making people fool. Do u people really have any idea how poor experince u r giving it to your people by selling such pathetic products. and i have already requested at ur service center to plss repaire my mobile with full satisfaction but no i am getting a very poor response. i am not requesting u anymore now this time if i dont get my handset pblm repaired i will throw ur set nd take my money back from u.

I have given my Music System Model No.MHC-GR-555, S.No.508820 on 2/11/2013 to Sony Service Center, Yadav Colony Jabalpur(M.P) for repairing of a problem "While playing FM volume was very low and wasn't increasing by any means however there was no noise disturbance. While using CD player volume had no problem it worked properly". On 15th November I received a call from your service center that your problem cannt be rectified and you can take your system back. Because of my preoccupied assignments I couldn't verify my music system for it's original status while on receiving on 26th November 2013. Later on when I used CD player it wasn't working. Then I showed my system to your another service center at MP Nagar Bhopal (Job No. J[protected]. It was reported by your Bhopal service center that CD lens is not working and radio tuner is faulty .The tuner coils were broken by your Jabalpur service center technicians. Though CD player has been rectified by your Bhopal Service center and tuner could not be rectified due to non availability of the part. By explaining the above story I want to lodge a serious complaint against Sony Service center Jabalpur that they have untrained technicians and they destroyed my music system. You are requested to take a serious action against Jabalpur service center so that no other customer be cheated by them in future.

I have purchased above mentioned LED TV from Shree Vishnu Sales, showroom No.1+2 S.No.120A+B, Opp. P.L.Deshpande Garden, Sinhgad Road Parvati, Pune-411030, on 4th Jan-2014. After installation it has been found that there are scratches on the screen from inside. I complained about this to Shree Vishnu Sales & requested to send technician to resolve the problem. Shree Vishnu Sales agreed to send technician immediately. However, thereafter, repeated requests, no technician is sent yet by Shree Vishnu Sales. I strongly doubt that faulty TV is supplied to me, and hence I request to look into this subject & resolve the problem.

I was living in Singapore in 2012. When I was in Singapore I bought a Sony LED 46" 3D TV (KDL 46 EX 720) from Harvey Normal Electronics shop during April 2012. I am enclosing herewith the invoice for the same. I subsequently returned to India along with the TV. The Sony LED 46" 3D TV started giving problems with in one year o[censored]se. I had reached out to the Sony Authorized service center Abhivrudhi Tech in Bangalore and I was informed that the issue was with the display panel. I was informed that since the TV was not covered under warranty I had to pay approximately Rs. 41000 to replace the panel. I paid Rs. 20, 000 as advance to replace the display panel, I am enclosing herewith the receipt for same. I waited for more than 3 weeks for display panel. Last Friday I was informed that the display panel is not available and Sony India has informed that as an alternate arrangement and I can avail 25% discount on purchase of any new TV and I need to return the defective TV. I am a loyal Sony customer and using Sony products all these days and this is first time I am facing issue. I am more concerned that the replacement spare part is not available with in 1.5 years of purchase. More over offering 25% discount is also very less as all dealers are offering more than 15% rebate in terms of gifts and other means on the MRP. I am really put to inconvenience by purchasing a TV from Sony. In view of above, kindly look in to above and suggest what best you can do for a loyal customer for no fault of mine. Await to hear from you.

Dear Team, I have deposited my PS3 500 GB Serial no 5675640 (this is under warranty) to your AP Networks Services service center on 31st Dec 2013. After 15 odd days they still do not have the status of my PS3. Hence I called your Sony Contact center at [protected] on 15 Jan even your contact center people did not have the status report hence they promised me a call back within 48 hours. Today once the 48 hours have passed I did not got any call back and when I called your contact center they are still clueless about the status. Now again they are saying they will come back to me on the status. Can you please suggest where should I go with my complaint.

Hello,

I’ve registered a complaint on 16th December 2013. Complain Rf No.17059954 regarding my sony LED model no KDL40EX520
Again I’ve informed the issue by mail on 23rd December 2013.
And I’ve escalated the issue to ‘Sony   Service head’ on 25th December 2013.
It’s almost 30 days; still I’m suffering with the vertical line and
ghost picture (Oil paint type picture).

I ‘want to inform you that I’ve already paid RS. 225/-as service charge

But Sony asking to pay Panel cost which cost RS.22000/-, I want to inform you again I’m not going to pay for this. I’m claiming the replacement of the TV or the replacement of the panel free of cost.

But for this case for which they are using the word ‘Natural Failure’ I’m not going to compromise with Sony.

Even I’ve installed the LED by Sony technician only. And between 2 to 3 years of purchase how a good quality product, which cost RS 75000/-,  does faces this type of natural failure.  

I’ve checked with different forums, a lot of customers are facing the same issue with this LED model only. And Sony also admitted their configuration defect about this.

As it’s almost one month, the complaint had been registered. I’m requesting you to replace the TV or the panel   free of cost as early as possible. Since one month I’m bearing with this type of bad picture.

I’m not going to pay for this type of configuration fault for which Sony is solely responsible.

Please arrange to replace the TV or the panel free of cost as soon as possible, otherwise I’ll be bound to register complain to The Consumer Court.

Please process my request as early as possible and revert.
 

Regards

Avijit Kundu

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