Sony India Complaints & Reviews

I had purchased Sony Ericsson mobile model no W595 from authorised dealer at Cannaught Place, Chakrata Road in Dec. 2008. The mobile set has been a complete let down and bulging of its battery was life threatening.
There were repeated breakdowns and failure of parts especially of sliding screen,causing undue distress and expenditure on relatively high end model like this.
Few months back, all of a sudden I noticed the back flap to be unduly hot and on close examination found that the phone casing had bulged. On further examination,the battery was found to be inflated and disfigured. In addition,the screen was became dysfunctional and resultant loss of data. Your authorized service centre in Lajpat Nagar, New Deelhi could neither help me in retreiving the data and could not provide any relief.
I am constrained to approach you to attend to these defects and compensate me,f ailing which I shall approach the media and consumer court to highlight your poor quality of products as well as lackadaisical attitude of your service centres.
Complainant-Puneet Suri

Sony India Pvt. Ltd.
A-31, MCIE,
Mathura Road,
New Delhi -110 044


Sub: Deficiency in service-- Request for refund of amount charged by SONY towards repair of TV with Manufacturing defect
Sir,

Please refer to my previous communications bringing to the notice of SONY the fact about defect; same as mentioned in news paper News clipping in TOI dated 13.10.2011, in SONY LCD TV (KLV Model). After protracted follow-up Sony India replaced defective TV and vide Bill No.11154409 dated 12.5.11 charged Rs.23, 632.00 towards repair/replacement of defective LCD purchased during 2007-08.The LCD TV purchased during the said period had developed defect which caused mental agony.

At the time of taking defective LCD back, it was informed that defect will be thoroughly examined at SONY. Since it was a manufacturing defect, repairs/replacement should have been made free of cost. Accordingly, I requested that amount of Rs.23,632.00 may please be refunded at the earliest.

SONY INDIA advised me to contact SONY at[protected]. Accordingly, on 24.10.2011, I made a call at desired no. They advised me to send an email which was also sent same day.

Sony instead of taking corrective action is indulging in buck passing.

Vide mail dated[protected] SONY has informed that " in our region, i.e in India only two models are affected under the Recall Program and the model that you own is not falling under that, however if you are facing any symptom as mentioned in the article, you may revert to us and an engineer will be deputed at the earliest to attend your request."

In this regard it is submitted that defective TV has already been surrendered to SONY.

SONY in its announcement through website has mentioned that "It has come to our attention through reports in JAPAN that ..... certain models of 40(102cms) BRAVIA LCD TVs mostly launched between 2007 and 2008 was damaged......."

Because damage has been repoeted in JAPAN does not mean that there is no defect in LCD TVs sold by SONY in India. Or that there is no defect in LCD TVs other than 40(102cms) LCD TVs.

Puting faith in SONY, I had paid repair/ replacement charges.

Please let me know result of investigation of defect.

Please refund the repair / replacement charges at the earliest.

Thanking you,

Yours faithfully,


(SK Singhal)
Mob.[protected]

DEAR SIR
I PURCHASED A SONY ERICSSON MOBILE HANDSET U 100 i 2 YRS.AGO IN ONLINE SHOPPING.BUT RIGHT FROM BEGINNING IT SHOWS PROBLEMS.IT IS A SLIDING MIBILE.AFTER SLODING PROBLEM I GOT IT REPAIRED AT MY OWN COST.NOW THERE IS DISPLAY PROBLEM & APPLICATION ERRORS.NO DISPLAY PARTS AVAILABLE NEARBY.I ENQUIRED SEVERAL SHOPS.BUT IT IS LYING WITH ME UNUSED.PLEASE GIVE SOLUTION

Dear Sir/Mam

For your info i have purchase a sony ericsson handset on 15 April 2011 but i have some Speaker problem dated on 28 Aug 11 and i submit my handset on 5 Sept 11 at New IT Solution, ABC Towers, Shop No. 17, Ist Floor, Sigra, Varanasi Ph:.[protected], But problem not rectify to till 27 Sep 11 and handset return to me with new problem that is "Camera not working"

Again I submit my handset on 28 Sept 11 with both of above problem at same place, till now i have not got my handset

so, please kindly take your interaction on top priority

Complaint Date: 23 Oct 11

Regs
Mohit Singh
[protected]
[protected]@gmail.com

I'm Biswanath & i have purchased one Sony Bravia LCD on 30.09.2011 whose Model No. is KLV - 32BX320 IN5 & Serial No. is 7038321. But from 14.10.2011 one horizontal
very thin red line appears at the top of the screen. We call our dealer to check the problem. He said contact to Sony service center. I had complained to your service center via lodge no. 8444389. They send a service man & after checking he said that it 's Panel Board got a problem. Then he suggest that total Panel Board along with LCD screen have to be replace. Again we call our dealer to change the whole set. But he denied.
Then what is meant for a dealer? He has no responsibility. Only I, the buyer ( Sufferer) will contact the Manufacturer. What a business policy? This is only possible because we are living in a Third World Country. There are no strong law to protect us from being cheated.
A main part of the set required a change within 15 Days!!!!!!!
It's Shocking to us !
As an user, think what is our mental situation.
Then what is the difference between Sony & the rest of It's competitor???
I'm just asking you is that meant SONY Bravia to us?
What about it's Brand Value?
What are your Quality Control Department doing?
They release a defective piece set in the market not even checking it.

i lost my digital camera of sony in rajdhani on 7th oct in morning while coming from mumbai in b6............ its in a grey black colour s cover............... if any1 finds it please return it on the following address ............. i shalle be very grateful to you.............. please its very precious for me................... its of black colour.......... please return it..............


address
H.NO.268 KRISHAN KUMAR
NAI BASTI CENAMI ROAD
NABHA, DISTRICT PATIALA
PUNJAB

JATIN BANSAL
[protected]
[protected]

Hello, maine lagbhag ek saal pahle sony ericsson zylo mobile handset kharida tha. ye phone jaldi jaldi kharab ho jata hai. iska display har 2 mahine mein kharab ho jata hai. maine sony ericsson center jabalpur (IT SOLUTION) mein bhi dikhaya . lekin kuch mahine bad fir se display kharab ho gaya. mujhe ye phone replace karana hai. phone model- W20, IMEI.[protected], call me- [protected]

my cell phone has been giving troubles,like it hanged permanently,keypad problems etc.
each time i submitted it, i got a very bad feedback because the cell phone wasn't repaired properly.or there was fault in that cell
again this time it started giving troubles,but now i don't want it to be repaired for a short period of time,i just want that cell to be replaced as the permanent solution to this problem.so kindly try to understand my problem and change that cell otherwise i am ready to accept money back.
also i think that the cell have some inbuilt problems,that's why it doesn't gets fully well,after repair as well.
so please replace my cell or otherwise i will file a case against your company.
and this not a threat but truely the thing i 'll do if i got a bad feedback from you.

Dear Sir/Madam,
My self Ankush Dhiman purchased sony ericsson phone on 21 Dec, 2010 model name -vivaz U5i,the cell was given to sony service centre for the problem it was hanged permanently in camera mode problem of circuit board identified ,circuit board was replaced was replaced the cell phone came after 23 days whereas time for repair given was 15 days thats ok ,now after repair for first time the same problem came within 20-27 days of first repair the same problem of circuit board has come again the cell was submitted to service centre on 21 sep,2011 and till date it is not back ,now since the cell is under warranty i am getting repair free of cost for the problem that arised two times but once it is out of warranty the repair cost for change of circuit booard is Rs[protected].since the problem has arrived two times under warranty & for the second time problem the cell phone has not come back due to unavailability of some spare part ,kindly arrange a same new cell phone or provide me with the extended warranty for the same problem of one more year,since the problem has occured two times in warranty because i am afraid what will happen once it is out of warranty.Looking forward for help from your side.
thanking you.
Yours faithfully,
Ankush Dhiman,
Work order number-SE[protected]

This is my second complaint for same SONY Bravia KLV 22BX00.
During warranty period, it has started giving below mention problem, SONY has repaired the television and again it is giving problem.
I asked them to change my new television but have not changed it and repaired it.
Now sony is asking to pay for service.Compalaint No. 8381462
I Know it is faulty television they should replace it with new TV.


My previous complaint :
Sony Bravia Complaints & Reviews - Not responding for product compaint it is under warrenty

Sony Bravia, West Bengal

Location: West Bengal, India


Meer Arif Ali on Oct 25, 2010


Not responding for product compaint it is under warrenty
I have given complaint on 07/10/10 ,my complaint no is 6076735.
We have purchased sony Bravia in March 2010 and it is showing Black Vertical line in the centre and without pressing remote button it automatically get switched on and off.

We don’t want to repair this new Sony TV. We want replacement of this TV with new TV.

I request them to change TV as early as possible.
but they are not responding not picking the phone. I called them in thier head office also but they are not taking it seriously.

KIndly help me.

Their Answer to this mail was As follows :
Dear Meer Arif Ali,

Thank you for your interest in Sony India.

We have received your Email and your request has been logged as : 6120618.

Please use this Number for any future reference to your request.
Our response time will vary based on the nature of query.
We will make every attempt to respond to you expeditiously.

We solicit your co-operation and understanding.

We look forward to developing a mutually beneficial long term association.

Thank-you
Customer Care Center
Sony India.

In the year 2009, I bought one LCD Model No. KLV-26S400A which immediately started giving me trouble. It has been taking time to getting switched on. Finally I made a complaint on[protected] vide complaint No. 8164886 and got no response. Thereafter again I made a complaint on[protected] vide complaint No. 8206695.

After six days of my complaint the LCD has lifted by some uneducated man and thereafter I received a message over phone that some board needs to be replaced for which I have to pay Rs.7228/- and on[protected], after 3 weeks of my complaint, a man visited to my home and collected advance cheque for Rs.7228/-against profoma invoice.

As on today[protected] I am really surprised even after taking the advance repair charges of Rs.7228/- just for a minor complaint SONY has already taken one month and my LCD has not been delivered me back.

I do not know whom I should approach. Or should I go for FIR against SONY.

w 395 walkman series bought nearly 1 1/2 years back now with mother board complaint. Contacted authoruised service centre ACCEL in kochi and they said Rs.3000/ for repairing. what can be done in this regard? contact no is [protected].

I had registered a complaint in Sony's Toll Free number regarding a defect in my LCD TV on 20th SEPTEMBER 2011. Colored lines are appearing on the TV. The complaint no. is 8014255. The TV was taken from by home after 2-3 days from the date of registration of complaint. One month has elapsed after registering the complaint. Sony's service department has not rectified the problem till now. Whenever they are being contacted they reply in an indifferent attitude. And they have been telling that they have not received the required part of the TV. I wonder how any product can sustain in the market with this kind of product support. A product is only as good as the support given by the company. Now i regret for buying a Sony product.

I bought a MDR-EX50LP ear-phone from the Sony-World in Jayanagar on 4th of April 2011. One side channel of the same stopped working after 4 months. I walked into the Sony Authorized Service Centre (RMS Technologies Pvt Ltd, Jayanagar) and submitted the same on 27th Aug-2011. They said they will check with the Sony main office and let me know soon on the status(repair or replacement) soon. After a week when I went back and checked with them, they told me that it will be replaced and asked me to come and collect the set the subsequent week.
After this, I have visited the Service Centre twice and have called them every week for the last 5 weeks. First 2 weeks, I was told that the set is on the way and was asked to come back next week. The last 3 weeks, I have been told that the set is not in stock and they are trying to procure the same and again asked to come the next week.
Last week, after waiting for more than 5 weeks, I called up the Sony India Hotline[protected] on Saturday, 1st Oct-2011 and I registered the complaint and I was told that somebody from Sony will get in touch with me by end of the day, Monday. I waited for the call until Thursday and on no response from Sony, I called up the hotline again on thursday. I was told that it is a holiday on thursday and the status of the complaint has been raised to Urgent and somebody will call me by Friday, 6th Oct 2011. Until now, 12th Oct 2011, I have not received any calls from Sony. Neither have I received any call from the service centre. In all these 45 days, I have called them up at least 10 times and visited the service centre 4 times and I have not received one proactive call from them. This is the worst customer service that I have seen until now. Even though the earphone set only costs about Rs 900, but this is not the kind of service one expects from Sony. The details of the complaint are below:

Name: Rohit B
Job No: WS[protected]
Serial No: NA
Model No: MDR-EX50LPBQIN

In the year 2009, I bought one LCD Model No. KLV-26S400A which immediately started giving me trouble. It has been taking time to getting switched on. Finally I made a complaint on[protected] vide complaint No. 8164886 and got no response. Thereafter again I made a complaint on[protected] vide complaint No. 8206695.

After six days of complaint, I received a phone call and message that some board needs to be replaced for which I have to pay Rs.7286/- Still from[protected] to[protected]almost 18days) I have not received no information that when my LCD will be repaired and delivered back to me.
I am really surprised that for just a minor complaint SONY takes weeks together. The amount informed me Rs.7286/- is pinching me. If this is the performance of SONY product, I would be better if purchase a new local TV which can come for less than Rs.7286/-

Now as on today almost 25 days has passed and my LCD has not been repaired and returned back to me. I am unable to know that:
1. As to Why my LCD has not been repaired so far???
2. Is SONY is so third class company that it takes more than FOUR WEEKS to repair a LCD.
3. Can I know the name and mobile no. of top man whom I can speak directly.
4. Who will pay to me for the inconveniences caused to me for poor response.

I have bought sony zylo w20 10 months before, on purchasing itself i got a private informtion about this hand set (told that after 6 months all the function keys will be disabled) but did not care about this information, now i am experiencing the fault of the keys not able to switch off or switch on the mobile. Now the my set was dead Rs.7600/- ello ellu.

Sony is a big competitor company so these fault sets are in market are nothing for the company, i think the sony is going to beg from customers by selling the manufacture fault sets to indians. And eating the indians money.


Nothing to say sony has poor batterup known thing, now poor manufacture without testing selling the products with the highly talantable sales persons.

keep it up sony.

Soon you will vanish in the Indian market.

On 13th July 2011 I visited Sony Digital Kiosk at City Center –I, Shop No.F003, Salt LakeSector-1, Kolkata-64, and purchased a DVD Player (vide INV.No.CM/SL/S/93 dt.13.07.2011.
On earlier occasion I purchased a CD Radio Cassette Player Model No.CFD-507CP/B from the same showroom and also a SONY BRAVIA EX 300 TV from another showroom.
I had some queries regarding your products. Here I meet a salesman who was later identified himself as Mr. Biswajit Das. I informed him that I am facing some problem regarding sound in the T.V. set. Mr. Das suddenly stated that Sony T.V. has certain technical problem regarding sound. I am highly astonished to know that a leading brand like SONY is having such technical fault. But Mr. Das started arguing in a very rude way. I noticed that he does not know how to deal with the customers and requested him to behave properly. Unfortunately he suddenly started shouting and told that he is working for more than (05) five years and does not dare anyone even if this matter is informed to higher officials.
I told him that I have purchased a CD Radio Cassette Player from the same showroom and requested him to stamp the warranty card since it was not stamped during purchase. Here again Mr. Das started arguing that Sony does sell CD Player. I should first know that the nomenclature of the product is Compact Disc and not CD Player.
From the above occasions it is quite apparent that Mr. Biswajit Das is having certain attitude problem which is quite unexpected from a sales person of such a reputed brand like SONY. I expect proper action from your end.
Pinki Ghosh
[protected]

My Sony Ericsson ST15i(IMEI : [protected]) was purchased from
Ganpati Mobiles [G-17-18 Ground floor Sri Ram Tower ,13,Ashok Marg Lucknow(email: ganpati.[protected]@gmail.com) (mobile: [protected]) ] on 06.09.2011.

Within a few weeks the phone's vibrator malfunctioned and it started vibrating on its own and is continuing to this date.Sometimes it starts pulsating vigrously while operation It even for sometime starts working properly.The phone has become dumb and no operations can be made on the phone.I also took it to Sony's authorized service center-[Sonic Infotech 1st Floor Faridi Building Maqbara Road near Mafaiar Crossing Hazaratganj] Lucknow Uttar Pradesh. Problem reported to the service center "auto-vibrate and hang permanently in menu/application". They told that it will require replacement of a part which is not available right now and it may take a couple of weeks.When insisted to give the time in writing when to collect the phone after repair they showed their inability to give any reasonable time.On our demand they returned the set with the Engineer Remarks "ONLY VIBRATER WORK//PART NOT AVAILABLE SET RETURNED." with following details-
Repair Date and Time:Oct 5 2011 4:05pm

Delivery Date and Time: Oct 5 2011 4:08pm

Fault Code: Action Code: Part description Qty.

19-SW/HW No Trouble Found(NTF) 14-No Trouble Found(NTF) ( ) 0

It could not be understood that when there was no fault detected, non availability of what part they have mentioned. Response of your authorized service centers is very poor is very poor

I bought a sony ericsson xperia mini ST-15i a month ago, since last two weeks the phone has started behaving abnormally,there is a heating problem,battery draining problem and the touch buttons (back and options buttons) are working automatically on their own, they work without my command, if i open something, the phone comes back to the previous menu or screen. i am not able to operate my phone, you can check reviews on other sites about this product, sony ericsson shoult take it seriously because this is not happening only with me, this has became a global issue. so please if the consumer complaint can convey this message to sony ericsson and tell them to take some immediate action about this problem.

Dear Sir/ Madam,



I have Submitted my Xperia X8 ( Which was under the warranty at purchased in June 2011) on 19 Aug 2011 to the Sony Ericsson Service center in Noida at Neeru Enterprises,

P-21, KFC Basement, Sector - 18, Noida,Uttar Pradesh, Phone No : [protected] After the repairing the When Handset was delivered to me it was completely swapped. I Reported the Same Problem to the Customer care and Service center they told me that your IMEI changed because your motherboard is changed. they are forcing me to take the delivery But i had refused to take delivery yet as mobile body and IMEI no was changed. They are explaining that in change motherboard case the IMEI number get changed but why they are changing even the mobile body. It is still with the service center and they are not giving me any clarification on that matter. I called so many time to the customer care But they are not giving me any answer.



My Handset Details (which are stick as a sticker on each handset below the battery on the Mobile body) are as below.



SI No: 12487100.4EN

S/N No: BX902D618C

IMEI No:[protected] suppos to be change with change of motherboard)

BAR Code: 7 [protected]





So Please help me to get my Original phone if they are going to change it then please change it with new unit as it was only 2 month old handset.





Waiting for your kind support.



Thanks a lot .

Prem Prakash Bhartiy
Mob: [protected]