Sony India Complaints & Reviews

have been sold a faulty handycam HDR CX 110E. In past 1 month it has been serviced 3 times for same problem - intermittent blurred image in steady shot video recording. My Job Nos. are -

1. WS[protected] dtd. 12/11/2011 - twice repaired under this job no and returned on 7/12/11
2. WS[protected] dtd. 06/11/2011 - once repaired under this jon no and returned on 12/11/11

I am totally unhappy with the product and service rendered by Sony. Because the handycam was lying with them I have been unable to record 3 important programs/events in the past month.

Also against my complaint no.[protected], I was promised by Sony customer care executive on 5/12/11 that I will get a call back from a senior advisor in 48 hrs. I have not got the call after a week. I presume that Sony employees are liars and cheats of the highest order. I am disgusted at the pathetic service support of Sony in India. I was a big Sony fan all along - I own Bravia Home Theater, Wega TV, Sony XPlod as well. Hencedorth I am not buying any Sony product.

Kedar

Hi my name is vidit kharbanda - ([protected] - mobile no).
I bought a laptop in the month of september on[protected]. On october 20th i was having a problem in my laptop that is blue screen error so i went to sony service center and they are not beliving me for this they just told me we updated the driver now it fix, after 2 days again the same problem arise again i called them n went again they instal some driver n all and said it is fix now after 3 days again the same problem arise i called them they told me we will install the windows again non of them took me seriously and i went their after ten 0r fifteen days they install the windows in my system and said now its perfectly fine after 5 days again same problem arise not only this my touch pad(mouse pad) is not working this time again i went their they said we update the driver problem will resolve ok after 6 hours again same problem arise 2moro i went their again now when i shout their the manager came and said relax sir ill handle this case and i promise it will be fine this yime this is your last time still iam wating for their call from past 7 days what to do plz help me plz i want a new product from them instead of old one plz help me.
ADDRESS -- challanger computers ltd.
Sony Authorised Service Center
D-/5, Jail Road, Tilak Nagar, Delhi-110018

MY ADDRESS IS -- C-42, Street No-2, 3rd Floor, Mahendru Enclave, (Near Mehfil Banquet Hall), Delhi-110033.

Worst Service of Sony Ericsson:

Please read the below email. You will get to know about the whole story. Till now, my problem hasn't been solved. It's around 3 years time since I asked for support for my mobile phone.

Dear Customer,
Thank you for contacting the Sony Ericsson support center.
With reference to your e-mail, we apologize for the inconvenience caused to you.We would request you to visit the service center again and call us from their itself on the toll free number[protected], so that our contact center executive can talk to the service center engineer to resolve your problem.


For further information on Sony Ericsson products, services and support please visit www.sonyericsson.com.
Should you require any further assistance then please do not hesitate to respond to this email or call our customer support on:
[protected]Toll free)
+[protected]from mobile phone) .
Kind Regards, Pradeep Giri
Sony Ericsson India Customer Services

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www.twitter.com/sonyericsson


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Contact Us | Legal | Your Privacy
©Copyright[protected]. Sony Ericsson Mobile Communications. All rights reserved.


________________________________________

________________________________________
[protected]@yahoo.co.in, 06/Jun/2011 12:34:55 EST

From: Anupam Dash, [protected]@yahoo.co.in
To: questions.[protected]@support.sonyericsson.com, questions.[protected]@support.sonyericsson.com
Subject: Re: Sony Ericsson Contact Center, Ticket: 90473317
Handset is with me. Service center didn't accept the set.
Please call: [protected]

Thanks,
Anupam Dash
Mumbai, Maharashtra, India.

Cell No.: (+91) [protected] / [protected]
Email ID: [protected]@yahoo.co.in
G-Talk IM: anupamdash11 ; Yahoo IM: anupamdash0072003



Please consider the environment before printing this e-Mail.

________________________________________
From: "questions.[protected]@support.sonyericsson.com" <questions.[protected]@support.sonyericsson.com>
To: [protected]@yahoo.co.in
Sent: Monday, 6 June 2011 3:03 PM
Subject: Sony Ericsson Contact Center, Ticket: 90473317


MyPhone Fun & Downloads Update Service

Dear Customer,
Thank you for contacting the Sony Ericsson support centre.
This mail is with the reference to your concern regarding Sony Ericsson handset. We sincerely apologize on behalf of Sony Ericsson for all the inconveniences caused to you. We request you to kindly confirm us whether the handset is with you or with service center and if handset is with service center kindly provide us the job sheet number, name and address of service center .. So that we can escalate your case to the concerned department.
For further information on Sony Ericsson products, services and support please visit www.sonyericsson.com.
Should you require any further assistance then please do not hesitate to respond to this email or call our customer support on:
[protected]Toll free)
+[protected]from mobile phone) .
Kind Regards, &nbs p; Pradeep Giri
Sony Ericsson India Customer Services

You can now follow us on Facebook, Twitter and Youtube using the following links:
www.youtube.com/sonyericssonhandsets
www.facebook.com/sonyericsson
www.twitter.com/sonyericsson


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Contact Us | Legal | Your Privacy
©Copyright[protected]. Sony Ericsson Mobile Communications. All rights reserved.


________________________________________

________________________________________
[protected]@yahoo.co.in, 02/Jun/2011 08:19:56 EST

From: Anupam Dash, [protected]@yahoo.co.in
To: questions.[protected]@support.sonyericsson.com, questions.[protected]@support.sonyericsson.com
Subject: Re: Case : 73123355
Do you have any update?

________________________________________
From: "questions.[protected]@support.sonyericsson.com" <questions.[protected]@support.sonyericsson.com>
To: [protected]@yahoo.co.in
Sent: Saturday, 27 June 2009 5:21 PM
Subject: Case : 73123355
Dear Mr. Dash,

Thank you for contacting Sony Ericsson Support Center.

This mail is in reference to your complaint regarding Sony Ericsson handset. We would like to inform you that we have already forwarded your complaint to the concerned department and we are trying to resolve the issue onpriority basis.

So, we request you wait for some time and we assure you that we will provide you the mutually beneficial solution.

We look forward for your kind co- operation and understanding in this regard.

We would like to assure you that our endeavor is to provide you quality service and your feedback will help us in improving our service further.

In case of further query, please feel free to contact 39011111
(Prefixed by STD code of your city (From Mobile or non-BSNL/non-MTNL No.)
[protected]
(Toll free number from BSNL & MTNL)
You may also visit our website: www.sonyericsson.com to know more about Sony Ericsson Products.

Warm Regards,
Richa
Sony Ericsson Customer Care


The details of this case are as follows:
Case: 73123355
Engineer: Vijay Sharma
CaseOpened: 16/Feb/2009 18:43:45
Old emails:
Email:
To: questions.[protected]@support.sonyericsson.com
From: Anupam Dash [protected]@yahoo.co.in
Whats the problem? Why 'm not getting any response?
Anupam Dash

----- Forwarded Message ----
From: Anupam Dash <[protected]@yahoo.co.in>
To: questions.[protected]@support.sonyericsson.com
Sent: Tuesday, 9 June, 2009 4:05:20 PM
Subject: Case : 73123355

What is the status?
Anupam Dash

From: "questions.[protected]@support.sonyericsson.com" <questions.[protected]@support.sonyericsson.com>
To: [protected]@yahoo.co.in
Sent: Tuesday, 12 May, 2009 2:20:11 AM
Subject: Case : 73123355



Dear Mr. Dash,



Thank you for contacting Sony Ericsson on World Wide Web.



This mail is in reference to the previous mail written to us with the case id[protected]. It is unfortunate to hear of the difficulties that you are experiencing with your Sony Ericsson mobile phone and we thank you for bringing your concerns to our attention. We tried to reach you by calling on your contact numbers but the phone numbers are coming switched off.

We request you to provide us your alternate contact number so that our customer care representative can contact you regarding your case.



We assures you that your case would be taken on priority. We will strive to provide you an early resolution which is mutually beneficial.



In case of further query, please feel free to contact

39011111

(Prefixed by STD code of your city (From Mobile or non-BSNL/non-MTNL No.)

[protected]

(Toll free number from BSNL & MTNL)

You may also visit our website: www.sonyericsson.com to know more about Sony Ericsson Products.



Warm Regards,

Shweta

Sony Ericsson Customer Care

Dear Mr. Dash,



Thank you for contacting Sony Ericsson on World Wide Web.



This mail is inreference to your complaint regarding Sony Ericsson handset Z550i. With the reference to your mail, we understand that you are facing problem in your handset but not getting proper response from the service center. We really apologize for the difficulty caused to you. We request you to kindly visit below mentioned service center to resolve your handset issue if they deny to submit your handset pleasecall us on our customer care number[protected] or 39011111 then we will talkto the service center people.



New Tirupati Cellulars

Chandra Bhuvan,Bombay- Pune Road,OppK.S.B pump,Khralwadi,Pimpri,Pune

[protected], 60301000



We assure youthat we will surely get back to you with the best possible solution.

In case of further query, please feel free to contact

39011111

(Prefixed by STD code of your city (From Mobile or non-BSNL/non-MTNL No.)

[protected]

(Toll free number from BSNL & MTNL)

You may also visit our website: www.sonyericsson.com to know more about Sony Ericsson Products.



Warm Regards,

Shweta

Sony Ericsson Customer Care

Email:

To: questions.[protected]@support.sonyericsson.com

From: Anupam Dash [protected]@yahoo.co.in

Subject: Re: Case : 73123355

What is the status?This is the 2nd time, I am asking for it, without getting any response from your side.Its been more than 3 months. If you are not able to solve the problem, then let me know directly. If you don't know the solution of the problem related to your handset, then what to say! I should feel pity on you. Leave it. Anyways, I have thrown that Cell phone, 'm not gonna use it anymore.I loved Sony Ericsson before, but 've been facing problems co


________________________________________

This line was auto-generated.
Please do not remove or alter text below this line. [X-Ticket:90473317,2]


questions.[protected]@support.sonyericsson.com, 06/Jun/2011 05:33:42 EST

From: , questions.[protected]@support.sonyericsson.com
To: , [protected]@yahoo.co.in
Subject: Sony Ericsson Contact Center, Ticket: 90473317


MyPhone Fun & Downloads Update Service

Dear Customer,
Thank you for contacting the Sony Ericsson support centre.
This mail is with the reference to your concern regarding Sony Ericsson handset. We sincerely apologize on behalf of Sony Ericsson for all the inconveniences caused to you. We request you to kindly confirm us whether the handset is with you or with service center and if handset is with service center kindly provide us the job sheet number, name and address of service center .. So that we can escalate your case to the concerned department.
For further information on Sony Ericsson products, services and support please visit www.sonyericsson.com.
Should you require any further assistance then please do not hesitate to respond to this email or call our customer support on:
[protected]Toll free)
+[protected]from mobile phone) .
Kind Regards, Pradeep Giri
Sony Ericsson India Customer Services

You can now follow us on Facebook, Twitter and Youtube using the following links:
www.youtube.com/sonyericssonhandsets
www.facebook.com/sonyericsson
www.twitter.com/sonyericsson


Click here to give your opinion




Contact Us | Legal | Your Privacy
©Copyright[protected]. Sony Ericsson Mobile Communications. All rights reserved.


________________________________________

________________________________________
[protected]@yahoo.co.in, 02/Jun/2011 08:19:56 EST

From: Anupam Dash, [protected]@yahoo.co.in
To: questions.[protected]@support.sonyericsson.com, questions.[protected]@support.sonyericsson.com
Subject: Re: Case : 73123355
Do you have any update?

________________________________________
From: "questions.[protected]@support.sonyericsson.com" <questions.[protected]@support.sonyericsson.com>
To: [protected]@yahoo.co.in
Sent: Saturday, 27 June 2009 5:21 PM
Subject: Case : 73123355
Dear Mr. Dash,

Thank you for contacting Sony Ericsson Support Center.

This mail is in reference to your complaint regarding Sony Ericsson handset. We would like to inform you that we have already forwarded your complaint to the concerned department and we are trying to resolve the issue onpriority basis.

So, we request you wait for some time and we assure you that we will provide you the mutually beneficial solution.

We look forward for your kind co- operation and understanding in this regard.

We would like to assure you that our endeavor is to provide you quality service and your feedback will help us in improving our service further.

In case of further query, please feel free to contact 39011111
(Prefixed by STD code of your city (From Mobile or non-BSNL/non-MTNL No.)
[protected]
(Toll free number from BSNL & MTNL)
You may also visit our website: www.sonyericsson.com to know more about Sony Ericsson Products.

Warm Regards,
Richa
Sony Ericsson Customer Care


The details of this case are as follows:
Case: 73123355
Engineer: Vijay Sharma
CaseOpened: 16/Feb/2009 18:43:45
Old emails:
Email:
To: questions.[protected]@support.sonyericsson.com
From: Anupam Dash [protected]@yahoo.co.in
Whats the problem? Why 'm not getting any response?
Anupam Dash

----- Forwarded Message ----
From: Anupam Dash <[protected]@yahoo.co.in>
To: questions.[protected]@support.sonyericsson.com
Sent: Tuesday, 9 June, 2009 4:05:20 PM
Subject: Case : 73123355

What is the status?
Anupam Dash

From: "questions.[protected]@support.sonyericsson.com" <questions.[protected]@support.sonyericsson.com>
To: [protected]@yahoo.co.in
Sent: Tuesday, 12 May, 2009 2:20:11 AM
Subject: Case : 73123355



Dear Mr. Dash,



Thank you for contacting Sony Ericsson on World Wide Web.



This mail is in reference to the previous mail written to us with the case id[protected]. It is unfortunate to hear of the difficulties that you are experiencing with your Sony Ericsson mobile phone and we thank you for bringing your concerns to our attention. We tried to reach you by calling on your contact numbers but the phone numbers are coming switched off.

We request you to provide us your alternate contact number so that our customer care representative can contact you regarding your case.



We assures you that your case would be taken on priority. We will strive to provide you an early resolution which is mutually beneficial.



In case of further query, please feel free to contact

39011111

(Prefixed by STD code of your city (From Mobile or non-BSNL/non-MTNL No.)

[protected]

(Toll free number from BSNL & MTNL)

You may also visit our website: www.sonyericsson.com to know more about Sony Ericsson Products.



Warm Regards,

Shweta

Sony Ericsson Customer Care

Dear Mr. Dash,



Thank you for contacting Sony Ericsson on World Wide Web.



This mail is inreference to your complaint regarding Sony Ericsson handset Z550i. With the reference to your mail, we understand that you are facing problem in your handset but not getting proper response from the service center. We really apologize for the difficulty caused to you. We request you to kindly visit below mentioned service center to resolve your handset issue if they deny to submit your handset pleasecall us on our customer care number[protected] or 39011111 then we will talkto the service center people.



New Tirupati Cellulars

Chandra Bhuvan,Bombay- Pune Road,OppK.S.B pump,Khralwadi,Pimpri,Pune

[protected], 60301000



We assure youthat we will surely get back to you with the best possible solution.

In case of further query, please feel free to contact

39011111

(Prefixed by STD code of your city (From Mobile or non-BSNL/non-MTNL No.)

[protected]

(Toll free number from BSNL & MTNL)

You may also visit our website: www.sonyericsson.com to know more about Sony Ericsson Products.



Warm Regards,

Shweta

Sony Ericsson Customer Care

Email:

To: questions.[protected]@support.sonyericsson.com

From: Anupam Dash [protected]@yahoo.co.in

Subject: Re: Case : 73123355

What is the status?This is the 2nd time, I am asking for it, without getting any response from your side.Its been more than 3 months. If you are not able to solve the problem, then let me know directly. If you don't know the solution of the problem related to your handset, then what to say! I should feel pity on you. Leave it. Anyways, I have thrown that Cell phone, 'm not gonna use it anymore.I loved Sony Ericsson before, but 've been facing problems co


[protected]@yahoo.co.in, 02/Jun/2011 08:19:56 EST

From: Anupam Dash, [protected]@yahoo.co.in
To: questions.[protected]@support.sonyericsson.com, questions.[protected]@support.sonyericsson.com
Subject: Re: Case : 73123355
Do you have any update?

________________________________________
From: "questions.[protected]@support.sonyericsson.com" <questions.[protected]@support.sonyericsson.com>
To: [protected]@yahoo.co.in
Sent: Saturday, 27 June 2009 5:21 PM
Subject: Case : 73123355
Dear Mr. Dash,

Thank you for contacting Sony Ericsson Support Center.

This mail is in reference to your complaint regarding Sony Ericsson handset. We would like to inform you that we have already forwarded your complaint to the concerned department and we are trying to resolve the issue onpriority basis.

So, we request you wait for some time and we assure you that we will provide you the mutually beneficial solution.

We look forward for your kind co- operation and understanding in this regard.

We would like to assure you that our endeavor is to provide you quality service and your feedback will help us in improving our service further.

In case of further query, please feel free to contact 39011111
(Prefixed by STD code of your city (From Mobile or non-BSNL/non-MTNL No.)
[protected]
(Toll free number from BSNL & MTNL)
You may also visit our website: www.sonyericsson.com to know more about Sony Ericsson Products.

Warm Regards,
Richa
Sony Ericsson Customer Care


The details of this case are as follows:
Case: 73123355
Engineer: Vijay Sharma
CaseOpened: 16/Feb/2009 18:43:45
Old emails:
Email:
To: questions.[protected]@support.sonyericsson.com
From: Anupam Dash [protected]@yahoo.co.in
Whats the problem? Why 'm not getting any response?
Anupam Dash

----- Forwarded Message ----
From: Anupam Dash <[protected]@yahoo.co.in>
To: questions.[protected]@support.sonyericsson.com
Sent: Tuesday, 9 June, 2009 4:05:20 PM
Subject: Case : 73123355

What is the status?
Anupam Dash

From: "questions.[protected]@support.sonyericsson.com" <questions.[protected]@support.sonyericsson.com>
To: [protected]@yahoo.co.in
Sent: Tuesday, 12 May, 2009 2:20:11 AM
Subject: Case : 73123355



Dear Mr. Dash,



Thank you for contacting Sony Ericsson on World Wide Web.



This mail is in reference to the previous mail written to us with the case id[protected]. It is unfortunate to hear of the difficulties that you are experiencing with your Sony Ericsson mobile phone and we thank you for bringing your concerns to our attention. We tried to reach you by calling on your contact numbers but the phone numbers are coming switched off.

We request you to provide us your alternate contact number so that our customer care representative can contact you regarding your case.



We assures you that your case would be taken on priority. We will strive to provide you an early resolution which is mutually beneficial.



In case of further query, please feel free to contact

39011111

(Prefixed by STD code of your city (From Mobile or non-BSNL/non-MTNL No.)

[protected]

(Toll free number from BSNL & MTNL)

You may also visit our website: www.sonyericsson.com to know more about Sony Ericsson Products.



Warm Regards,

Shweta

Sony Ericsson Customer Care

Dear Mr. Dash,



Thank you for contacting Sony Ericsson on World Wide Web.



This mail is inreference to your complaint regarding Sony Ericsson handset Z550i. With the reference to your mail, we understand that you are facing problem in your handset but not getting proper response from the service center. We really apologize for the difficulty caused to you. We request you to kindly visit below mentioned service center to resolve your handset issue if they deny to submit your handset pleasecall us on our customer care number[protected] or 39011111 then we will talkto the service center people.



New Tirupati Cellulars

Chandra Bhuvan,Bombay- Pune Road,OppK.S.B pump,Khralwadi,Pimpri,Pune

[protected], 60301000



We assure youthat we will surely get back to you with the best possible solution.

In case of further query, please feel free to contact

39011111

(Prefixed by STD code of your city (From Mobile or non-BSNL/non-MTNL No.)

[protected]

(Toll free number from BSNL & MTNL)

You may also visit our website: www.sonyericsson.com to know more about Sony Ericsson Products.



Warm Regards,

Shweta

Sony Ericsson Customer Care

Email:

To: questions.[protected]@support.sonyericsson.com

From: Anupam Dash [protected]@yahoo.co.in

Subject: Re: Case : 73123355

What is the status?This is the 2nd time, I am asking for it, without getting any response from your side.Its been more than 3 months. If you are not able to solve the problem, then let me know directly. If you don't know the solution of the problem related to your handset, then what to say! I should feel pity on you. Leave it. Anyways, I have thrown that Cell phone, 'm not gonna use it anymore.


--- On Thu, 26/2/09, Anupam Dash <[protected]@yahoo.co.in> wrote:

From: Anupam Dash <[protected]@yahoo.co.in>
Subject: Case : 73123355
To: questions.[protected]@support.sonyericsson..com
Date: Thursday, 26 February, 2009, 10:44 PM

IMEI No.:[protected] Thanks.

Anupam Dash

--- On Thu, 26/2/09, questions.[protected]@support.sonyericsson.com <questions.[protected]@support.sonyericsson.com> wrote:
From: questions.[protected]@support.sonyericsson.com <questions.[protected]@support.sonyericsson.com>
Subject: Case : 73123355
To: [protected]@yahoo.co.in
Date: Thursday, 26 February, 2009, 3:29 PM

Dear Mr. Dash,

Thank you for contacting Sony Ericsson Support Center.

This mail is in reference to your complaint regarding Sony Ericsson handset Z550i. With the reference to your mail, we understand that you are facing problem in your handset but not getting proper response from the service center. We understand the inconvenience you are facing since long time. We really apologize for the difficulty caused to you. Thanks for highlighting your concern to us. The details provided by you are insufficient for us to understand your concern.

Therefore we request you to provide below mentioned detail:

IMEI number of the handset.

So, we can look into the same and escalate your complaint to the concern department. We assure you that we will contact to the service center and provide you an early resolution which is mutually beneficial. We appreciate your patience and pledge you that we will try our best to regain your faith in our company. We look forward for your kind co-operation and understanding in this regard.

In case of further query, please feel free to contact 39011111
(Prefixed by STD code of your city (From Mobile or non-BSNL/non-MTNL No.)
[protected]
(Toll free number from BSNL & MTNL)
You may also visit our website: www.sonyericsson.com to know more about Sony Ericsson Products.

Warm Regards,
Shweta
Sony Ericsson Customer Care


The details of this case are as follows:
Case: 73123355
Engineer: Vijay Sharma
CaseOpened: 16/Feb/2009 18:43:45
Old emails:
Email:
To: questions.[protected]@support.sonyericsson.com
From: Anupam Dash [protected]@yahoo.co.in
Hi Vijay,Thanks for your reply.
I had visited the Service Centre at Pimpri, Pune. They didn't accept my cell. Then I called- up Sony Ericsson Call Center, Then, I went again, but still then the person didn't accept my cell. According to him, this is the manufacturing problem, which cannot be repaired, and this problem is also with another model of Sony Ericsson.
I have already taken a Reliance GSM SIM, but right now, I am unable to use that SIM. What is the problem?? Let me know ASAP. I had never expected this from Sony Ericsson, otherwise I would have gone for some other Mobile Phone. If I need to update the Software, I have already updated it through Air (Internet). I don't know what type o[censored]pdation my Cell needs. I want my problem to be solved ASAP. Waiting for your reply. Thanks Anupam Dash


--- On Tue, 24/2/09, questions.[protected]@support.sonyericsson.com <questions.[protected]@support.sonyericsson.com> wrote:
From: questions.[protected]@support.sonyericsson.com <questions.[protected]@support.sonyericsson.com>
Subject: Case : 73123355
To: [protected]@yahoo.co.in
Date: Tuesday, 24 February, 2009, 1:45 PM

Dear Anupam,

Thank you for contacting Sony Ericsson Support Center.

With the reference of your email, we understand that you are facing problem in your handset and not getting proper response from the service centre. We sincerely apologize on behalf of Sony Ericsson for all the inconveniences caused to you. We would request you to kindly submit the handset in the service center and provide us the job sheet detail i.e. Service centre name, service Tag number and your handset IMEI number along with date of submission. We assure that we will provide you mutually beneficial solution.

In case of further query, please feel free to contact 39011111
(Prefixed by STD code of your city (From Mobile or non-BSNL/non-MTNL No.)
[protected]
(Toll free number from BSNL & MTNL)
You may also visit our website: www.sonyericsson.com to know more about Sony Ericsson Products.

Warm Regards,
Vijay
Sony Ericsson Customer Care

The details of this case are as follows:
Case: 73123355
Engineer: Vijay Sharma
CaseOpened: 16/Feb/2009 18:43:45
Old emails:
Email:
To: questions.[protected]@support.sonyericsson.com
From: [protected]@yahoo.co.in
Product: Z550i
Opinion: I am facing a problem wid my handset. I am unable to use some GSM SIM. 'm getting an error message "Insert SIM". Sometimes, my Cell gets hanged, and switched-off, when trying to insert that SIM. I contacted Service providers, and I came to know that the problem is from Sony Ericsson. Even the Service Centre Representatives don't know how to solve the problem. So, I called up the Customer Soport, and 'm told to update my software.

This is the 2nd time 'm facing tis problem.

Country: India
First Name: Anupam
Last Name: Dash
City / Region: Pune
Agree Legal Terms: No.
Sign up for enews: No.

I purchased the Sony ercisson ST15i Model in Ranchi on 23rd september 2011.The mobile phone from last one month is giving problem "it keeps on vibrating even if the vibrator mode is set off".I went to the SONY showroom and reported about this problem,but they told they dont have any idea about it better you go to the SONY Service center.On 19th November 2011,I went to the SONY service center(ACCEL CITY CENTER,UG 29,CITY CENTER,OPP GOSSENER COLLEGE,CLUB ROAD,RANCHI,PHONE:[protected] and told about this problem,They told me that its a Motherboard problem and would take around one month for the replacement of the mother board and gave me the Recipt with work order number:SE[protected].
On 1st December they called me and told me that Handset is ready,you can come and take it.When i reached the Service center they told me that they cant check the mobile phone now because we dont have the battery and asked me to bring the battery.Again i travelled 3 km back to my home to bring the battery.After inserting the battery they told me look its working fine now but within 5 min the problem came back and again they told me that there is some problem with the motherbaord.
I am fed of all this excuses now.I trusted a lot on SONY Ericssion but after going through all this mental trauma ,I have lost the complete faith on the company.Please look into this matter seriously or I have no other choice other than filing a case in consumer forum.

I purchased a Sony LCD TV 32" at sharptronics, venkataramana iyer street, pollachi on last October month but until now I didn't get a demo service and my mobile no also not yet updated.

I purchased Sony Ericsson W100i (Spiro) mobile handset on 01st Nov 2011. Since then it has been to service center for repairs related to frequent hanging/restarting problem, Messages Out of memory problem. Twice critical parts have been replaced. But still the for the fourth time same problem repeated with screen getting blank.

Reference Work Order No:
1) SE[protected]; 2) SE[protected]; 3) SE[protected]; 4) SE[protected]

Several times registered complaint with service center & Online (Ref No SES11B001641 & SES11B001815 / 16 / 17 / 18).

Demanding for either replacement of Mobile Handset with new one OR Reimbursement of money.

on 3rd november, i submitted my handset to service centre, sony ericsson w100i today is 30th november, altmost 1 month & still its under repairs.
from 13th november, i am regularly complaining to SONY ERICSSON, & again & again, they r saying, we ppl will contact u but NONE had contacted me till now.
this is fourth time my handset has gone to service centre & i want handset replacment....

WORST COMPANY
& WORST AFTER SALES SUPPORT....
submitting this complain, coz i still hope positive..
Prashant Joshi
[protected]@rediffmail.com
[protected]
Pune
Work Order no SE[protected]
till now i had got three ticket id, they are:-
91692384
91759029
91823705

I had bought 10 Sony DL DVDs - model number - DPR85R2 from a local shop. The product sticker said - 2 yrs limited warranty by Sony and had provided an email address - Sonyindia.[protected]@ap.sony.com for complains and feedback.

When 2 of the 10 DVDs dint work, I tried to contact the email provided. The first response was to provide a contact number for their Customer Care to call.

I provided them my personal mobile to them. Person name Jai Prakash Singh calls me up and says the DVDs are covered under "limited warranty" and wont be replaced by Sony. I had to ask him what does "limited warranty" implies. According to definition "limited warranty" means the DVD is not fully replaceable and will not be covered in case there is a physical damage.

After the first story failed, he came up with another story and asked me if I had the original invoice. When I said I did, he changed his tone and said "Did you buy from a Sony Authorised Dealer". I was surprised to hear that. What does providing warrant has to do with Sony Authorised Dealer when I have a fully paid bill.

I also couldn't understand if this was the new bully tactic by Sony. They could have very well told me about this within the email. Why did they require my personal phone for having this discussion. Considering the rising cases of MNCs using gundas to do their bidding and the rude tone of the Customer care person I wont be surprised if I get some threatening calls.

SHAME ON SONY! If they cant provide a proper service, they should clearly mention it on the product rather than asking people for their personal details.

Dear Sirs,

Sub: Dis-satisfactory service and action taken from Sony Ericson service center at Malleshwaramam,Numeric Communication Services,Bangalore.
Ref:Workorder Number: SE311Nu114750 on Nov2,2011.Model Name: W20(Sony zylo)purchased on 23/7/2010

I had submitted my above handset at the service center mentioned above.My problems reported were 'No text or picture display, earspeaker problem and other data communication problems" , The quoted words are mentioned in the work order. While surrendering the phone, the staff nmember at the counter had informed me that as per the terms and conditions of Sony , first the set would be sent to the office and after getting the estimate of the cost, the set would be repaired. If we did not want to accept the estimate , we can refuse repairing and a charge of Rs.100/-would be charged as handling charges. It would take around three weeks to tell the estimate and repair the set. After three weeks,when I called your service center, she said the estimate ould pay only Rs.1700/- and take the set. Otherwise, let them return the set as I had handed it to them before.was Rs.1700/-(Rupees one thousand seven hundred only)and I asked her to go ahead with the service as I found it a reasonable charge.

Surprisingly, when I called her to find whether the phone was ready, I was shocked to find that the phone was already repaired and I was asked to cough up Rs.3700/- and that too there was a warranty of only 15 days. I have now called the service center and told them very clearly that I can't pay such a high price and asked them to either reduce the charges to the amount quoted earlier or to return my hand set as it was given to them in the condition when i had submitted it for service .

Even after repeated calls, they have been dilly-dallying and are unable to settle my issue I havebeen calling them since one week over the matter and they just do not respond properly It has almost been a month since I have given my phone for repair and I am finding it very difficult to manage without my handset.In the job sheet there is a term which states that if the handset is not colllected within 45 days of intimation of repair, the service center has the rights to auction the set.

I request the higher authority concerned of Sony Ericson, who deal with such a complaint and do justice to my case and take action as early as possible.

Yours faithfully,
Dr.Vidya Muralidhar.

Sir
I have buy a Sony Ericsson Zylo W20(IMEI [protected]) from SONY CENTER Trivandrum, Kerala, India, on 20/11/2010. They offer 1 year warranty for this phone but with in 7 month the phone is damaged,when sliding no display, from your servicing center they solved the problem. But from 20/11/2011 the new complaints are developed all navigation key is not working,clearing key is not working, phone speaker is also not working. I am not satisfied with this phone. This one is very poor product from Sony Ericsson.Please help me for suitable solution for this product.


Niyas Mohamed A
Athanazhikom
Edava.P.O
Trivandrum
Pin695311

mobile [protected]
email- [protected]@gmail.com

MERE LCD ME PROBLEM AA GAYI MAINE COMPLAIN KIYA 4 BAAR PHONE KARNE KE BAADEK AADMI AAYA DEKHA AUR BOLA 20,000 KA KHARCHA HAI WHAT IS HELL 39,000 KA LCD REPAIR ME 20,000 WO BHI 20 KILOMETER DOOR MUJHE KHUD LE JAANA HOGA 14 MAHINE ME HI YE HAAL USKE BAAD 27 BAAR COMPLAIN KIYA KOI KUCHH NAHI SUNTA YE HAAL HAI SONY KA

RAJESH
[protected]

Hi,

My name is nikesh kumar. This Diwali I thought to have a new cell phones rather than going for

other companies I preferred Sony Ericsson and bought a New Sony Ericsson Xperia neo V

(Details: IMEI no: [protected]) on dated 15 Oct 2011.

Here the story started, next day i found if i put this phone idle it restarted itself, and

continues till the time i removed the battery and give it some rest.

I called the service center and got reply to give it to them, i handed over to them in last week

of oct 2011.
(details of service center: Aisha Communication, Mountain Plaza, 1st Floor opp. Lumbini Jewel

Mall, Banjara Hill Road No. 2, Hyderabad, Andhra Pradesh.)

After one week they given back the mobile set, saying the problem has been resolved. I took it

to home and very next day i found the same is still happening.

Again I handed over the mobile set to the same service center as per their request on 1 nov

2011,and this time they changed the Mother Board of the handheld as per the receipt they have

given back along with handheld after 1 week.
Now the Device was same but the
IMEI shows: [protected] and the work order No # SE311ASH11409.

the story is not ended here. after one weeks the device started playing Hide & Seek again in the

same way it did earlier.

3rd Time I handed over to them on 12 Nov @ same service center.
They have not given new work order this time the same work order No # SE311ASH11409, continued

by them instead of giving a new one.

As per telephonic conversation with them on +91-[protected], the device software has been

re-installed 3rd time, and after that he asked me to collect it

I collected it on 23 Nov 2011 (Today). I was so happy to get my New+Old +Refurbished Mobile.
but @ the same price.

Its started restarting again. The same problem is still there ,they could not rectify the reason

behind it.

Now I wasted my so many hours travelling between service center & my home. wasted so much money

in travelling also.

stayed without phone for 1 and the half month :mad:
I don't want this phone to be repaired anymore. I need a replacement with new same modal (Sony

Ericsson Xperia neo V).

then i will submit this old phone because i don't believe on Sony ericsson now.

Seeking towards your quick and positive reply. I hope you will understand my problem and do the

needful.

Thanks,
Name: Nikesh Kumar
Phone # +91-[protected]
Location: Hyderabad

I have purchased a Sony Yaio Laptop Model :EB 26 S/O:VPCEB26F4/B
S/O: 7001142 Invoice No. 3755 from Sony Digital Store. Ground floor V.A .Kalburgi Square Deshpande Nagar 580029 Ph[protected] In the Name of Mr. Sandeep Mishra. On 12th August 2010 at a cost of Rs 52, 150( Fifty Two thousand One Hundred and Fifty only)
A hair line crack appeared on the screen.15th May 2011 It appeared so mild that it did not make much of a difference for me to complain. But as it started becoming Wider it was of concern and after all after paying such a premium price it was time I contacted the show room and was guided to there service Sogo Retail Management (P) Ltd. On 20th June 2011 where they took it and promised to get it done in one week’s time. After subsequent visits I got to know that their attempts for repair had failed and my Laptop was sent to Bangalore on 15 August 2011. then I managed to get hold of a service personals Cell No: [protected] Mr. Karthik in Bangalore who used to give me these reasons.
1) We are trying to repair not sure whether LCD or LED. ( After One week)
2) Yes now we are sure it is LED. But sorry not in stock. Waiting for screen( After 9 Days)
3) Screen has arrived at last but laptop is shuting down on it’s own. ( After Two week)
4) Testing is on kindly bare with us. ( After Four Days)
5) Chip set has gone we have no clue why. ( After One week)
6) Don’t worry we will replace only you will have to bare additional cost. ( After Three Days)
7) Kindly SMS address it is ready at last we will dispatch in 24hrs
Finally Arrived after one week of dispatch, Mr Prashant Cell [protected] from Hubli brought it home to his surprise no software were loaded so he spent around 5hrs did what best he could. Handed it as quick as he could an left.
After I switched it on to use it did not read the CD, did not Recognize Pen Drive and was acting very strange. So the next day I called up Karthik in Bangalore . who told me to hand it over to Mr Prashant in Hubli which I did and my misery continues Both Mr. Karthik in Bangalore and Mr Prashant from Hubli do not take my calls these days. So I am left high and dry. Having no clue as to what has to be done.
I never in my wildest dreams or near imagination thought this type of service would be rendered to me by such a World renowned company like SONY.

Kindly advice as to what has to be done next File complaint before Consumer Court.?
Regards
Steve Abraham.
Green View Engineers & Contractors
Goa road, Sadhankeri Dharwad 580008
Karnataka State.

I bought a new Sony Vaio Laptop model VPCEL15EN/B on 12.11.2011 from an authorised dealer in Ludhiana. Today while working on laptop, the screen started to show horizontal white lines. The LED Screen of the Laptop is found to be defective.

Sony supplied the Laptop with defective screen and the Laptop had to be taken to service center within 4 days of its purchase.

What a shame that a brand like sony cannot live upto the Quality and expectations of customers.

Friends, beware do not buy Sony Laptop as the models being offered in market appear to be inferior laptops.

Vyom Bansal
[protected]

Dear Sir,

I had Taken sony Bravia LCD TV model no. KLV-32S550A in Jan 2010 the inwarranty period itself, My TV has gone three time for servicing after that again it has gone for servicing, then again I started facing the problem in TV. they had taken the motherboard of the TV and said the motherboard has the problem after 9 to 10 days later the guy comes back and says mam the motherboard doesn't have problem. we need to take the entire LCD for that another person will come after two days other person comes and takes away my LCD. for 15 days I dont hear anything from the service center Krish electronics , then I try the number mentioned on the bill 40213660 for two days I try but nobody picks up that number afterward I search somehow sony toll free number from internet the number on the bill doesn't work. after two hour conversation on the phone I got the surity that they will get back to me soon but nobody called up from the service centre. This time I tried my luck with internet to get their number I got it via via somehow their number I called up they said the board has the problem which they denied earlier, They even didn't bother to call me in !5 days after that also I said please bring my TV repair it soon They said the will give to me in two days that was on[protected] they had taken my TV on 24/09/210, that mean almost 20 days. They didn't get back untill now I got their call on 14th nov 2010. Saying my TV is repaired. I had to go out of town but my father and my servent were there at home they have my two phone numbers...They said they called me just a week before that means on 7th nov I dont have any of their calls record, even though I said them send the TV the next day till late afternoon I didn't get any call from them when I called them they said madam your TV has gone for checking, then it was too much for me to take besides that The repairing cost they mentioned me in the begining was 6,500Rs and now they said its 8,500 something.

They are now ready to send my TV but now I'm done I cant believe Sony can do this Now my trust on their product and teir services is no more, I lived without TV for two month for my father whose only souce for entertainment is TV he couldn't watch, because of their negeligece we suffered so much.

I hope u will understand my suffering I want the compansation from Sony TV. for their poor quality product and poor service.

I will glad i[censored] look into the matter soon. so that I can be relieved.

Onec again I'll mention the details
My Name Raiya Sinha
My phone number [protected]/[protected]
My model number KLV-32S550A IN5 18141700
Service centre Krish Electronics,610 highway commerce centre, !-B, Patel Road Goregaon(w)
Job reservation on 009101152111092401055

please contact me for any further details if needed.

Once again I request on consumer form please look into the matter and get me the compansation.

Thanking you
Raiya Sinha
[protected]

We bought this Sony Laptop from Laptech solutions sometime in Feb 2010, immediately after we bought the laptop, hard disk crashed hence hard disk was replaced by the Sony service center.
Later the sound output was dead, that time again they replaced that part as well.
There is a one dot on the LCD screen, it was again there since the time we bought the laptop, service center never gave attention to it as that’s not troubling us.
Couple of times the laptop had to visit service center for Bluetooth connectivity issue, which is not resolved till date.
Another issue for which service center has checked and tested our laptop for more than 6 month is the audio output through HDMI, this problem is there since the beginning, engineers have visited and attended the laptop many times, they have also changed the mother board but no luck so far. They finally concluded that the issue is there in the laptop itself and can't be fixed. They also told us we are entitled either for replacement of the laptop or the refund however, we have not yet received any positive response from them. We have written to service center as well as sales team in Pune but absolute no response in writing however service center keep buying time from us. Its been more than 6 months we are struggling with this issue and now i need replacement please.

Laptop is in warranty as we realised there are issues with the laptop hence we bought the extended warranty till Feb 2013.
Sony is a big and expensive brand and hence this kind of product is not acceptable to us.

Service tag number C604HSQK
Sony Laptop serial number – 7005789

Please take the necessary action or suggest me the name and number of the person in Sony who can fix this problem for good.

Thanks
Mitesh
[protected]@guidinglightindia.com
[protected]

I bought a Sony led TV KDL-46HX925 on 17 oct/2011 paid the amount for the same to the dealer Shyam Enterprises.
I then opted for combo offer to get hometheatre system BDV-E980 for which I should get cash discount of Rs 4000/.At that time the model of hometheatre was not available , hence the dealer promised to me to give after Diwali (26 oct/11) Now they are saying that the discount of Rs4000/ will not be given

I am George Stephenson from Chennai I bought my Sony Bravia LCD TV Model - KLV-32V300A/E32 on 10th December 2010 now my LCD TV is not working properly the screen has a black patch. So, I contacted Sony a personnel came down to my house and checked the TV on 11th November 2011 and he said the LCD panel must be replaced and he asked me to pay Rs. 10850/- for the screen because I just have the service coupon and I do not have the warranty card and the bill the service personnel also said the TV will stop working after a year if the problem is unattended. So please do something to avail my warranty coverage.

Regards,
George Stephenson
[protected]
No.30, Second Main Road,
Jayalakshmi Nagar,
Chennai - 600062

I Bought a new brand Sony PLAYSTATION 2 Model No SCPH-90004 CB in Mantri Square in Malleshwaram on[protected]
I'm facing problem of Audio CD is not Reading from the purchase of date and i go to Sony Authorized Service Centre in CBI Road Ganganagar i told i facing Problem
they said k.... But it's take 7 to 10th day's to service it i said k... But still i didn't get my PS2 i give it on[protected] they said 10 days but it's already 15days the SONY Service is too poor

Dear Sir/Madam,

I had Purchased Sony Handset W935, from Nigadi suddenly it got a problem of power, handset not able to start, as it was in warranty period i had submitted the handset to nearest service centre of sony ericssion as on (17th September 2011) , the persons their told that your handset is having problem with Mother Board hence Need to submit the same to our service centre hence i agreed for same, after 15 Days i called sony customer care and enquired for same and had case Ids as below
[protected] (sec11b000105), they told me that your handset is ready on 13th October 2011 and you can collect same, but the local service centre not even bother to call me, on 4 day i visited service centre and had enquired for the Ready Handset, they handled me the Handset, i checked it before signing the Job Sheet and found same problem was there with handset and was not resolved, i ask the person about the problem and told him to check for same, after some time they gave me reply that still there is problem with Motherboard and need to send the handset to service centre again, it will take 10 more days, i got frusted as i was not having handset to use and was also not happy with the Sony service, today on 08 November i enquired for the handset Sony centre told that your handset is ready and you can collect the same, immediately call "Reliable service centre" (Sony service Centre Chinchawad pune) and had a word for same they told me that we are not able to send your handset as your warranty period is over, (But when i had submitted my Handset it was in warranty period, and as per my knowledge until customer will not collect any repaired device which is handled for repair in warranty period the subject lies in coat of the Service Centre) they even told me that we can’t do anything about your Handset as warranty period is over and you will have to bare charges for this, i called Sony customer care for same, but I am not getting positive response. I am baring very big loss in my daily rooting of life due to this.

I believe in consumer court and also believe that I will get proper Justice from you.

Waiting for yours very positive response

Thanks & Regards,
Vinayak korgaonkar
Mobile – [protected]