Sony India Complaints & Reviews

Dear Sir/Madam,

This is to explain my grievances against the Sony Ericsson for the repair (under warranty) of the handset purchased. The statement of the problem is described as given below:

I had purchased Sony Ericson Xperia Mini Pro on 15.03.2011 and its details are as below:
Handset Serial/IMEI Number - [protected]
Purchased from: Reliance Digital, Maithili Towers, Near Vashi Railway Station, Vashi, Navi Mumbai
Purchase date: 15.03.2011
Purchase price: Rs14,063=00
Make: Sony Ericsson
Model: Xperia Mini Pro, X10
Warranty Status: Yes

When I started using handset I found a software bug in it that it use to auto dial randomly any of the number stored in the last dialed list. After 3 and a half months I experienced that the battery back-up got reduced and it does not last for more than 6-7 hours once it is fully charged. I gave my handset to Sony Ericsson service center CCOM telecommunications at Thane on 9-9-2011.
Authorized Service Centre contact number and address: CCOM Telecommunications P Ltd, F-11, Eternity Mall, Teen Haath Naka, Thane (West), Maharashtra, 400601
Ph:[protected]
Work Order No. : SE[protected]

The center told to return the mobile in 10 days time. But till date as on 07.11.2011, I had not received it. My handset is with the Sony Ericsson service center in Thane for the last 60 days and still they had not repaired it. Since last 7 weeks I am calling the center and customer care and they promising to return after repair in 3-4 days but that does not happen and even they do not explain the exact rectification of the problem. I am fed-up with their answers. Service center informed that they have to replace one IC in the handset and which is why it is taking time. I even called up Sony Ericsson support center twice but no action taken by them for repair. The current status of the repair on their website shows it under repair.
The dates of my few calls and emails from customer care or service center after I aggressively followed them after their irresponsible behavior are as given below:
1. Phone call at service center on last week of Sept, 2011.
Response - The handset is under repair and will take 7-10 days for return. Handset problem not stated.
2. Phone call at customer care helpline phone number in last week of Sept, 2011:
Response - same as above.
3. Phone call at service center in second week of Oct, 2011:
Response - they have to replace one IC in the handset and which is why it is taking time.
When asked about the IC name and its function and the reason for such long time, they could not able to explain.
4.Phone call at customer care helpline phone number on 21st Oct, 2011
Response - The handset is sent to their Chennai center and assured that it will be given back in 7-10 days.
5. Phone call at service center on 24-Oct, 2011
Response - The handset is repaired and will be available in their office any day. Asked me to contact in 2-3 days.
6. Phone call at service center on 25-Oct, 2011
Response - The handset will be definitively delivered after repair 28th morning.
7. Phone call at service center on 28-Oct, 2011
Response - The handset is not checked by our team and will be given on 29th afternoon.
8. Phone call at service center on 29-Oct, 2011
Response - The handset is under verification by our team and they will call me once it is ready, but positively it will be delivered today.
The same day I called at 6:00 pm told them that I will be coming to office to collect the handset
- Response - The handset is till under verification and asked to call in another 15-20min. Again he assured that it will be delivered today. But when i called after 1/2 an hour the shop was closed.
9. I wrote a mail at Sony Ericsson customer care a mail Id - [protected]@sonyericssonmail.com and questions.[protected]@support.sonyericsson.com on 30th Oct stating the problem and informed that if my grievances and problem is not solved in 2-3 days I will go to consumer forum and lodge a complain for it.
Response - No positive response and regretted for the inconvenience. They gave a ticket reference number for the complain[protected] and 91603932.
10. I mailed them again on 1st Nov, 2011, expressing my grievances and warning them that if they do not give any action, I will go to consumer court.
Response - No reply
I sent a reminder mail to them again on 3rd, Nov, 2011.
Response - Apologize for the delay and they will take seven days to resolve the issue.
11. Phone call at customer care helpline phone number on 4-Nov, 2011
Response - The team is working on it and the issue will be resolved in 7 - 10 days.

Consequences : Since I cannot afford to buy a further new handset, I am using my eight years old handset which does not have any advanced multimedia features, internet and call conferencing facility.. My job involves lot of interaction with my colleagues and vendors on phone, call-conferencing and email. As my handset is stuck up with the service center for so many days I am having lot of inconvenience in my job and personal life. Many times my office work got delayed or hampered because of not having any access to internet or contact details while travelling or not in my office. This whole issue is giving a lot of mental pressure to me along with waste of time and money for calling them.

I am loosing my patience and temper on this and have no words to explain my grievances to you.

Compensation:-I could understand by the experience so far with their customer care and service center that there is some serious technical manufacturing defect in the handset and that is why it is taking a long time for them to resolve.
As a compensation I want that my handset should be replaced by a new set and Sony Ericsson should take a proper action against the service center and work seriously on their customer service front so that no other customer like me go through the same mental agony I had been with.

Looking forward for getting justice to a customer who had suffered due to the faulty set and being harassed by Sony Ericsson people on daily basis.

Please let me know if you require any more information.

Regards
Vijay Mohan Verma
B-604, intop Heights, Plot No - 70 and 71,
Sec-19, Airoli, Navi Mumbai - 400708
Ph- [protected]

MY LAPTOP HAS SEVERAL PROBLEMS.THE BATTERY BACK UP WAS JUST 20 MINUTES.I GAVE MY LAPTOP TO SERVICE CENTER FOR REPAIR IN AUGUST.FIRST THEY TOLD ME THAT
THERE WAS NO PROBLKEM IN MY LAPTOP.AFTER 4 DAYS THEY TOLD THAT THE PROBLEM WAS THERE IN MOTHERBOARD,THE TIME I HAVE TAKEN MY LAPTOP BACK FROM SERVICE
CENTER,ITS PERFOMANCE IS VERY BAD.THE LAPTOP GET HEATED TOO MUCH AND IT HAS A VERY SLOW PERFOMANCE

REPAIR TIME 21 DAYS TAKEN INSTEAD OF I5 DAYS AND SAME PROBLEM AFTER A MONTH ITS 45 DAYS NOW THE CELL PHONE HAS NOT COME BACK YET.
Dear Sir/Madam,
My self Ankush Dhiman purchased sony ericsson phone on 21 Dec, 2010 model name -vivaz U5i,the cell was given to sony service centre for the problem it was hanged permanently in camera mode problem of circuit board identified ,circuit board was replaced was replaced the cell phone came after 23 days whereas time for repair given was 15 days thats ok ,now after repair for first time the same problem came within 20-27 days of first repair the same problem of circuit board has come again the cell was submitted to service centre on 21 sep,2011 and till date it is not back ,now since the cell is under warranty i am getting repair free of cost for the problem that arised two times but once it is out of warranty the repair cost for change of circuit booard is Rs[protected].since the problem has arrived two times under warranty & for the second time problem the cell phone has not come back due to unavailability of some spare part ,kindly arrange a same new cell phone or provide me with the extended warranty for the same problem of one more year,since the problem has occured two times in warranty because i am afraid what will happen once it is out of warranty.Looking forward for help from your side.complain has already been launched from sony ericsson customer service number to their higher authorities but yet no satisfactory action has been taken.please help.
thanking you.
Yours faithfully,
Ankush Dhiman,
Work order number-SE[protected]

MY MOBILE WAS NOT WORKING ONLY AFTER THE EIGHT MONTH FROM THE PURCHASE DATE I HAVE GIVEN MY MOBILE FOR REPAIR IN SRVICE CENTER MY WORKORDER NO IS SE311DIG10775 ON 8/10/11 BUT STILL MY MOBILE IS NOT REPAIRED NOW WHT TO DO I DONT KNW PLZ LOOK IN TIO MATTER AS I LOYAL CUSTOMER OF SONY ERICSSON BUT THEN ALSO THEIR SERVICE IS REALLY PATHETIC ..

Subj:- About my LCD Complaint.
Dear Sir,
My name is vaibhav jain ,I have purchase 32’inch sony LCD TV form Ezone Electronic TI mall.indore on this date[protected]. Model no. KLV-32BX300 IN5, serial no. 2394706.
LCD TV Is In sarni Dist – betul M.P
I have some problem facing in my LCD Tv .Tv is automatically switch off in 15-20 minute, when we switch on the TV. Regarding this problem I have call customer care & lock problem .The problem lock no. 7954026 on date[protected] under warranty period.
After 10 days one engineer is come from Bhopal to our home he told me to change some part of LCD TV & committee to me I change this part within 8 days. After 15 days i call customer care than he is give me Bhopal services centre no. But he told me to that engineer is fried form sony company .then again I call customer care & he saying your problem is solve in within 8 days. But engineer is not come in 15 days Regarding this problem. Then again I call customer care & he saying your problem is solve in within 8 days. After 8 days one engineer come from Bhopal to home & saying this LCD TV is good for this small homes ,saying same things “he told me to change some part of LCD TV & committee to me I change this part within 8 days” After 15 days I again call customer care. Then he again saying our problem is solve in within 8-to-10 days. But from Bhopal services centre know one come from Bhopal. I call within every 2-3 days to Bhopal services centre, first thing is not received call & a second thing is when he receives call than he saying we attend your problem within 2-3 days. I again again…… call to customer care & he saying we attend your problem within 2-3 days. The customer care & from Bhopal services centre give me excuse for distance , but from Sarni to Bhopal is 180km long but sir sarni to Bhopal 3 to 4 buses daily & train is also daily. I call within every 2 day to customer care & he saying me to your problem solve in 2 days 3days & saying me to I transfer your call to technical support executive & he is saying to me I set your problem to most purity but sir response from there.
So sir please solve my Regarding problem


Vaibhav jain
Address: Super F 1263 M.P.S.E.B. colony sarni Dist- betul m.p Mob.no [protected] & [protected].

I bought this laptop about two months ago since the first day im having troubles with it as the fan makes huge noices and the usb ports/card reader misbehave's. just yesterday my dvd-drive stoped working unexpectedly iv search alot about this laptop and came to know that the fan problem is prity normal in even international s-series models i cant tolerate it anymore i really have big faith in brand sony. kindly change this laptop to a flawless one or refund me my money.

Hi,
I am Surender Pal Singh from Mumbai.

I bought a sony E series laptop on 4th Nov 2010.
Warranty Card serial number[protected]

I want to extend my warranty but no one is able to help me.

I called at toll free number [protected] and they gave me the number of a service center in Bandra.
GF SAGAR FORTUNE WATERFIELD ROAD, BANDRA W
[protected]

These people told me that they don't have it and asked me to check on below number in Santacruz.
[protected]

The lady there told that they don't give warranty there and asked me to check on below number in Lower Parel. I told her that its too far away from my home in Andheri W but she insisted that I wouldn't get warranty anywhere else in Mumbai.
[protected]

The guy at this Lower Parel center told me that there is no stock available of warranty and we anyone wouldnt be able to provide you with that.

From last 4-5 days I am wandering here and there to get the extended warranty, but now i have no choice but to go in consumer court.

Looking forward to get the issue resolved asap.

Surender ([protected])

my self sahil gupta[protected], i have sony vaio i-5 processor laptop it is nt working properly its speakers sound is very dump its mouse right click nt working properly its numrical key nine is nt working properly so m feeling very uncomfortable wid this one ur product the sony's product is such a very uncomfortable nd nt working as they named ,.,.,.,.i want imidate solution regarding this,,.

I bought a Sony Vaio laptop CS17g somewhere in Nov 2008.
The product did show the following complaints:

Over heating of the laptop
Extreme fan noise
Blue screen appearing with loads of restart cycles.
Windows XP not supporting many drivers - at that time there was no support from Vaio for the cause.


Now they have provided support for the above problems but only to an extend of 2 yrs from the date of purchase. When the product was launched in 2008 then how can a 2 year warranty cover it.

Please help me and guide me through the entire process, i am so fed up with the support that i am planning to file a consumer law suit for the manipulations they have done.

Ambica Sud
Ph: [protected]

with regrets for the poor performance of the company and tears for being looted i feel sorry to state that such a big company is all assurance no work
well i bought a sony Bravia on dt 22-oct 2011 model KLV40nx520 installed on 23 oct 2011 well the diplay was out on thurs 27 oct 2011 .
the complaint was sent at the help line and they assured to sent the service the next day --which never came -the next day on sat we called the dealer who filed the complaint and formally we had a call on sunday evening monday turned up again to be fruit less again we called the help line getting assurance of service( from one Mr suniel, and the call was recorded too ), the very day or the next day now tuesday is over and no one has turned up .well i can now understand the poor condition of company that must be running from one corner to the other fixing complaints. well if this be the condition of a multinational company then our domestic companies are better and ready to stand by the call
I have sent a complaint via customer helpline at companys' site
what a Wonderful diwali scheme to give head ache to customers!
from this forum i want to state straight to sony either repay my money or give me other product in television if the standard of Bravia is so low
I think this goes straightaway to the Heads of Sony
thanx

I purchased soni bravia ex520 on26 oct.I was told, set would be installed by 28th.I made repeated calls to dealer and was continuously assured the job will be done.But it wasnt.It is already seven days since purchase but none has turned up till today from the company for installing the TV set . I e-mailed complaint no. 8615571 to sony customer care center, but again to no effect. I only received a computer generated acknowledgement of my complaint .When i was looking for a TV set i was told by Samsung people that if i purchase a sony tv i will repent because of poor service .It is turning to be true. Ankur bhangoo 1170 sector110 mohali Pb. Contact no.[protected]

I had purchased Sony Ericsson Xperia Neo V from Sangeetha mobiles Mantri Square on 23/10/2011.On 24/10/2011 the mobile was not working,I got my mobile serviced from Sony ericsson service center bangalore.But still the mobile is not perfect,same problem exists.Today 31/10/2011 i got the phone to sony ericsson service center in bangalore, but they didnt able to clear the problem,they only update the phone software,which is not the problem.If I ask for replacemant of the mobile,they are not responding.What should I do.Please help me in this regard.
My contact No. is [protected]
Service type:Warranty

Dear Sir,
I have a sony music system purchased from Jajpur in 2007.There was a problem with CD reader of the music system .
I had visited local sony dealers at Bhawanipatna from whom I got toll free number of the Sony Service centre but while talking to these service centre people I got to know that this music system is no longer coming under their service request hence they provided me the contact number of nearest service centre at Sambalpur.
Fortunately I got a call from their representative Mr. Babu-[protected] and he also visited my residence to check out the problem but failed to repair as there was problem with the part of the syatem.
I also requested him to take the music system with him and also he agreed that upon repairing he will again send it back to with in 3-4 days.

I have been following up with him since last 1 and half month but usual reply is coming that part is not available and it will take time get it repaired.As per him as this music system is bocome reduntant, parts are not easily available.

Request you to look into the same at earliest.

Complaint-Why toll free service centres are not accepting complaint for all products of their company .Is it my mistake that I have purchased a product of sony which is no longer accepted in market and company stopped manufacturing and parts are not easliy available.And also suggesting them to manufacture/market only those products for which they provide service.

If parts are not available then why company had manufactured such product for marketing.As a consumer why should I suffer for the same.

What is the guarantee that we will go for other product of sony which also not become obsolete in future and consumers will not suffer for service issue as iam suffering for this obsolete product.

Its very painfull to see such a big company with poor standard of service.Shameless service.

Also request you to send me the mail ID of the service head of Sony india to whom I can write with.

Thanks and Regards
Trilochan Patra
[protected]
[protected]@yahoo.com

I have purchased a sony handicam Model HDR-CX130E from Regal Electronics 20 Kalimati road Sakchi Jamshedpur on 24/10/2011 vide invoice No.2090 . I was told that tomarow some one will come to your home and show the demo . I waited upto 30/10/2011 but nobody came then I started readig Operating guide supplied along with the set. I found that it is written in guide set is supplied with battery pack NP-FV 50 whereas it is supplied with battery pack NP-FV 30. It is also written in Operating guide that we recommend that do not use battery pack NP-FV30. I contacted to dealer he told me set is supplied with battery pack NP-FV30.

We had sent above mentioned five complaints for the same matter, but not
yet anybody come to check our LCD TV 22" EX 300 Model from Ashwani
Agencies. The problem is switched off when its running times. Two time
comes here Engineer and change the some parts but the problem remaining.
now i dont want to repair this product i need the replacement of the same.
After this we complaint but nobody comes here to give the service. If you
give me your service before 1st November (last date) otherwise we will
complaints in its consumer goods.

I know SONY is very well reputed company in the world that i choose SONY
products, but unfortunately we facing this kind of sevice not expected
from Sony Group.

thanks,
Wasim Usmani
C/o Usmani Tanners
m.g 8/13, Ganga Vihar,
Jajmau, Kanpur - 208010
Cell: 0-[protected]

I purchased SONY KLV-32EX400 LCD TV from E-Zone-Subramnaya Nagar-Bangalore on 09.01.2011. Invoice No:[protected]. During July 2011 one my friend ( photographer) told me this TV can be used as a monitor for my PC. On his advice I connected SONY TV to my pc. After selecting PC mode from TV menu - I was not getting any signal. I registered a complaint on 17.8.2011 -No:7976724. On 20.8.11 received a call from one Mr Tarun ( who shows very keen interest in all calls - but nothing works out) and assured immediate action. Till 22.8.11 no body attend the complaint. I went to E-Zone and enquired but for my astonishment the lady booking the complaints that my complaint is attended and it is cancelled. Again registered a new complaint No: 8004755. On 34.8.2011 one technician by name Raju visited and said the PC signal and resolution is bad !!!!!!!!!. He left saying that he will bring his LapTop and connect. Next day he came with laptop and started guiding him from my office "how to set screen resolution". The problem did not solve. Next on 3.9.2011 TV Circuit board was replaced. Now since 24.10.11 TV is lying idle with no power input working. POWER SUPPLY FAILURE. Since three days I am waiting for them. BETTER THROW THIS "SONY" OUT FROM INDIAN MARKET.

Jayaram.R
CEO
Fateh Solar
[protected]

I had purchased Sony Ericsson mobile model no W595 from authorised dealer at Cannaught Place, Chakrata Road in Dec. 2008. The mobile set has been a complete let down and bulging of its battery was life threatening.
There were repeated breakdowns and failure of parts especially of sliding screen,causing undue distress and expenditure on relatively high end model like this.
Few months back, all of a sudden I noticed the back flap to be unduly hot and on close examination found that the phone casing had bulged. On further examination,the battery was found to be inflated and disfigured. In addition,the screen was became dysfunctional and resultant loss of data. Your authorized service centre in Lajpat Nagar, New Deelhi could neither help me in retreiving the data and could not provide any relief.
I am constrained to approach you to attend to these defects and compensate me,f ailing which I shall approach the media and consumer court to highlight your poor quality of products as well as lackadaisical attitude of your service centres.
Complainant-Puneet Suri

Sony India Pvt. Ltd.
A-31, MCIE,
Mathura Road,
New Delhi -110 044


Sub: Deficiency in service-- Request for refund of amount charged by SONY towards repair of TV with Manufacturing defect
Sir,

Please refer to my previous communications bringing to the notice of SONY the fact about defect; same as mentioned in news paper News clipping in TOI dated 13.10.2011, in SONY LCD TV (KLV Model). After protracted follow-up Sony India replaced defective TV and vide Bill No.11154409 dated 12.5.11 charged Rs.23, 632.00 towards repair/replacement of defective LCD purchased during 2007-08.The LCD TV purchased during the said period had developed defect which caused mental agony.

At the time of taking defective LCD back, it was informed that defect will be thoroughly examined at SONY. Since it was a manufacturing defect, repairs/replacement should have been made free of cost. Accordingly, I requested that amount of Rs.23,632.00 may please be refunded at the earliest.

SONY INDIA advised me to contact SONY at[protected]. Accordingly, on 24.10.2011, I made a call at desired no. They advised me to send an email which was also sent same day.

Sony instead of taking corrective action is indulging in buck passing.

Vide mail dated[protected] SONY has informed that " in our region, i.e in India only two models are affected under the Recall Program and the model that you own is not falling under that, however if you are facing any symptom as mentioned in the article, you may revert to us and an engineer will be deputed at the earliest to attend your request."

In this regard it is submitted that defective TV has already been surrendered to SONY.

SONY in its announcement through website has mentioned that "It has come to our attention through reports in JAPAN that ..... certain models of 40(102cms) BRAVIA LCD TVs mostly launched between 2007 and 2008 was damaged......."

Because damage has been repoeted in JAPAN does not mean that there is no defect in LCD TVs sold by SONY in India. Or that there is no defect in LCD TVs other than 40(102cms) LCD TVs.

Puting faith in SONY, I had paid repair/ replacement charges.

Please let me know result of investigation of defect.

Please refund the repair / replacement charges at the earliest.

Thanking you,

Yours faithfully,


(SK Singhal)
Mob.[protected]

DEAR SIR
I PURCHASED A SONY ERICSSON MOBILE HANDSET U 100 i 2 YRS.AGO IN ONLINE SHOPPING.BUT RIGHT FROM BEGINNING IT SHOWS PROBLEMS.IT IS A SLIDING MIBILE.AFTER SLODING PROBLEM I GOT IT REPAIRED AT MY OWN COST.NOW THERE IS DISPLAY PROBLEM & APPLICATION ERRORS.NO DISPLAY PARTS AVAILABLE NEARBY.I ENQUIRED SEVERAL SHOPS.BUT IT IS LYING WITH ME UNUSED.PLEASE GIVE SOLUTION

Dear Sir/Mam

For your info i have purchase a sony ericsson handset on 15 April 2011 but i have some Speaker problem dated on 28 Aug 11 and i submit my handset on 5 Sept 11 at New IT Solution, ABC Towers, Shop No. 17, Ist Floor, Sigra, Varanasi Ph:.[protected], But problem not rectify to till 27 Sep 11 and handset return to me with new problem that is "Camera not working"

Again I submit my handset on 28 Sept 11 with both of above problem at same place, till now i have not got my handset

so, please kindly take your interaction on top priority

Complaint Date: 23 Oct 11

Regs
Mohit Singh
[protected]
[protected]@gmail.com