Sony India Complaints & Reviews

I had purchased a Sony Ericsson Phone named SPIRO (W100i), on 21-Nov-2010, via Spice HOT SPOT in Laxmi Nagar, Delhi.

I had been to service center for four times, but still the phone is not working properly, It had been 2 and half months that I purchased the phone, and I think it had been with me only for 15 days, in bad working situation, and rest with the service center.

The day I purchased the phone, it 's improper functioning started. I had been to service center, situated in Noida Sec-18, on 28th of November. Their they updated the software of phone and asked me to test it. But the phone continues to works in improper manner.

Then I had been to service center on 5th of December (i.e. next weekend), where they submitted my phone and generates the workorder Number as SE[protected], The MOTHER BOARD of the phone was changed this time.

Old IMEI - [protected]
New IMEI - [protected]

I got my phone back on 11th of December. But again the situation of phone was same, it was not working properly and the same errors were still persisting.

Then again I had been to service center on 2nd Jan 2011 to the same service center, they again submitted my phone and generated the work order number as SE[protected] and ask me to come on next weekend. Then again I had been to service center to collect my phone back on 7th of Jan 2011. But after using my phone for 3-4 days it again come to its original position, i.e not working properly.

Again I submitted my phone to the same service center on 16th of January 2011 with work order number SE[protected].

Now this phone is with the ESCALATION DEPARTMENT, where I had put up a request to change my phone with an another model of Sony Ericsson itself i.e. Zylo.

Continuously since 16th of Jan I had been receiving a new date from your this department about the Pending decision about Change of Handset. Still the phone is with them and I again got the date i.e. 20th of Feb. I cant wait for so long.

You are kindly requested to take the necessary action against the company.

Problems persisting with phone :
Phone hangs permanently.
SMS/ Text messages problem
Out of memory
Emergency Calls/ No signals
Keyboard problem in the upper panel

Thanks and Regards
Pratham Mittal
91-[protected]

good eve sir,
I s mohan raaj serving in Indian Air Force bought a sony digital camera from KAPILA ELECTRONICS, DELHI on 20/02/10 and the INVOICE NO. 7116 and model no. DSC-210/BC. In the month of Jan 11 i experienced some problem in the screen then i given it for servicing in SONY CENTER KILPAK, CHENNAI whose job no. 1631 they replied that your camera is already opened by some one there are cellotapes in your mother board and it is not coming under warrranty it cost Rs 8000 to repair this whereas i have warranty upto 2013. Then when i speak to customer care they advised me to give it to ASHOK NAGAR BRANCH CHENNAI, WHOSE JOB NO.[protected] THERE ALSO I GOT THE SAME REPLY only thing they said it will cost Rs 5000/ to repair this.

Sir once i have warrnty upto 2013 there is no point that i will it to outside shop, so i request you to attent my complain. Your cooperation is highly solicited.

I had given a Sonny Erricson Mobile for repair (which was under warrenty) on 21st Jan 2011. I still have'nt got it back and evry time I call customer care they give vauge anwers like it is getting repaired, in process, parts not available etc and when I ask for a senior Manager they say they are the senior most and nothing above it.

My complaint number is 89864253 if any senior Managers from S.E want to resolve it and is interested in building customer loyality.

Rahul.

Respected Sir, I am the winner of lucky draw contest held on diwali 2010. I submitted all the documents said by thot media pvt. Ltd. But still i not receive my gift. Please tell me if there is any probleme. My coupn No. are 286052, 286054 and 286055. I don't know which no. is selected.
Please contect me
[protected], [protected]
or email me at [censored][protected]@yahoo.com
Thanking you

Hi I am Shree Jit Nair an employee with Southall Travel. I purchased Xperia X10 in the month of January from Mobile store in Gurgaon Sector 14 market. I had launched a complaint regarding battery backup after 2-3 days to the Mobile store people , so they first asked me to visit one of the service centres in Gurgaon. I visited the centre near Maruti Apra and they upgraded android 2.1 on my handset stating that now the battery backup would be ok. However nothing changed, so again I approached Mobile store with the same complaint so this time I was asked to visit another centre in Gurgaon which is on old delhi road opposite to Ajit cinema. The people over there submitted my cell phone and said that they would updated the storage and backup setting. Next day I was given my handset however nothing changed. After 3-4 days again I visited the same centre for the same complaint so this time they told me that they would change the battery.
They sent an email to Sony for the same and provied me with a workorder Number--SE311UTT10150. It has been approximately two weeks no response from you all.
I would like to know just one things that I have spent Rs 24800 for this handset and I think I have actually wasted my money . Since the nature of my job requires such type of a phone so this problem has hampered a lot to my work . I had been using HTC phone with no hastle however I had to buy Xperia because I lost my HTC.
So I would request you to kindly take some urgent action on this issue or I have to check with Consumer forum.

Regards,
Shree Jit Nair
[protected]
Xperia Imei--[protected]
Purchase date--- 23jan2011 from The Mobile Store Shop No--122 Huda Market Sector-14 Gurgaon
Invoice Number--HR/25299

i have installed windows 7 ultimate in my pc. but some functions r not now working eg touch pad scrolling.
i want to know how can i over come this problem.

Dear Sir/ Madam
I had purchased a Sony Ericsson Spiro W100i on 8th Dec.,10 from e-FUTURE Swasthaya Vihar ,Laxmi Nagar.I was having lots of problem from its first month e.g it was getting hanged and restart itself.It always shows out of memory whenever I go to send a message.I went to service center no. of times, they always simply format the memory card and phone memory. But the problem is still there.I have not used it properly even for a single day. So kindly help me out either by replacing it or by paying back money,as it is in warranty period.

Rashmi Dhondyal
Cell no.-[protected]
e-mail i.d- [protected]@yahoo.com

i had brought a sony vaio E series laptop ,modei no VPCEA16FG. serial no is 7000840 in my laptop has some complaints that is my OS has corrupted first time then i formated it by rocovery and that complaint has arise intermidietely for some times so i contact KG ELECTRONICS , COIMBATORE sony service centre , and they help me and after several times (4 times) that problem has arise , when i contact ur sony online customer care they said there may be a chance to be hard disk problem ,
PROBLEMS IN MY VAIO:
1. OS IS NOT RESPONDING WELL
2. SCROLL IS NOT WORKING
3. WHEN I DELETE SOME THINGS IN MY DRIVES THAT FILES ARE DELETED BUT MEMORY IS NOT REDUCED
4. SOME TIMES WHEN I COPY SOME FILES TO A DRIVES IT HAS COPIED BUT THAT FILES IS NOT SHOWN BUT WHEN AGAIN I COPY THAT FILE THAT SHOWS ALREADY HAVE
5
AND ETC
but the KG ELE staffs did not take care about my problem and did not troubleshoot my problems i.e did not changing the hard disk , and ur service is free but what about my transport cost for 4 times it nearly cost 1000RS BUT ITS OK i will tace care about it but how long i struggle with ur custome care service , in case of other companys like DELL, lenovo and etc are come to home and trouble shoot lap problems ,


pls help me to change my harddisk and i trust you to take about my laptop ,





CONTACT:
PRADEESH
pradeesh.[protected]@gmail.com
ph no: [protected]

I am recieving Channel 50 notification messages about 200-300 times in a day
I have been using SE-P1i since last 2years. Recently i Shifted on TATA DOCOMO connection (postpaid) and it was too working fine. But from last 14-15 days, i have been receiving "Channel 50" on my cell phone's screen around 300-400 times in a day n they get stored in my Inbox. I am really fed up of these messages. I have already launched complaints 3 times to customer care but its of no use. The Message shows various schemes under the Idea Cellular along with the location of the tower signals my phone is catching. I mean that every time the phone changes the tower, it sends a message to me. This happens around 300-4-- times in a day. I am really fed up of these messages. I have already registered for DND services around one month ago. Please help anybody. Thanx in advance

Hi , I am regular participant and watching Sony serial Maa exchange every espisode. But the appisode plan to come on next week is comparing gorakhpur as village and kanpur as big city. Serial may be very specific and promote their espisode that one village in gorakhpur not like Maa from village gorakhpur and maa from kanpur big city.

What is the comparision , how serial state the gorakhpur is backword, if serial memeber not visit propely in gorakhpur then they need to visit and also change the sentence properly before publishing the serial espisode next week.

Dear ,
My instrument Satio U1i is given to your service centre since 7 January 2011 it was having the hanging problem and touch screen was not working properly For Ref work order No SE311RT310111 but till i have not get the correct responce
since 7 jan im geting answered that will get your instrument within 7 days , also i have reached to your toll free number but the same false responce. if you are not abel to repair the fone then please replace it . or i want the warranty extend .
nothing to say more about it but sony ericsson is only selling the product and not giving proper service to customer .
please reply or cantact me for further detail

Mahesh Bhadirge
cell :- [protected]

Sir,i am vignesh from Tamil nadu........my mobile was dropped in water...so according to sony ericsson warranty rules......it is not possible to repair in free of cost in Service centers...so i give to repair on chargeable basis........after 2 days they phoned me and said" it will not be repaired you can only change your board".it's cost is 4000rs and i agreed that....but still it was went one month they can't change that board...i phoned him daily and they said "there was no stock in our main branch...so it may take time"..i phoned nearly 10 times...each time they said same....what can i do....is there any way to complain about them?

i purchased a sony vaio laptop of series EA 33 five months ago and now its LCD is broken and it is under warranty period now.
i dont know how but its sure that it did not fall or hit. it worked for 4 hrs continuously and suddenly the screen disappears.
when i went to sony vaio care center for the warranty claim for my laptop.
they told that the LCD does not come under warranty and i should have to pay Rs 16000 for my laptop.
there was no problem like a crack or line appearing in screen in my laptop before the screen dissappears.
i also want to complain about the manager of vaio center who was contiunuously arguing that it must be fallen somewhere or closed hardly or hit with something and keep telling that it is much delicate and you should have to handle it carefully instead of solving my problem.
if it is so delicate than why did you launch it.

Hi,

I bought the sony ericcson zylo(model) on 7th december '2010 from mumbai.
After 2 months i.e. in february'2011 the LCD screen of my phone went blank. nothing was displaying on it.
On 12th feb' 2011 i have submitted my phone at the sony ericsson serice center and and was told that i'll get my phone my back after two weeks and it's not yet repaired. They told me that they dont have the required parts.
All my friend suggested me to not to buy sony phone. But it was my stupidity that i went for it.
The customer care people are not giving straight answers.

divz.[protected]@gmail.com

Accel Frontline service center
Dear Sir,

I had submitted my mobile phone model sony ericsson j105i to Sony Ericsson service center Accel Frontline Service, Khemka House,5th floor,Drive in Rd Branch for Display problem On 3 March, 2011. From there i got job sheet (SE311AAD10156) and they told me it will take 2 days maximum . after 6 days When I called to service center they told me it will take 10 days more.
I am really frustrated to hear lame excuses and but sorry to say that the service of
Sony Ericsson which they provide to the customers is really pathetic...

Service center Details:- Accel Frontline Service
Khemka House,5th floor,Drive in Rd. Ahmedabad.

regards,
My Contact Details
Jigar Acharya
Mo-[protected]

maine oct 09 main sony ka 32" lcd model noklv 32s550a kharida th jo suru se hi usme dark aur backgound main green coulur dikhai padta hai maine bahut baar complain ki har bar eng. us kharabi ko maante hai aur 2 baar service center bhi jaa chuka hai waha ke ASI bhi mere samne yeh maante hai ki haa usme green coulou feel hola hai lakin mere lcd ko change to bahut door ki baat hai theek tak nahi ker paa rahe hai. aur sony company ke REGIONAL CUSTOMER CARE INCHARGE ko e-mail ker chuka hoon per koi natija nahi nikal raha hai aur kam se kam service center aur customar care per 50 baar complain kar chuka hoon koi mari complain ko dhyaan nahi de raha hai.
maine jab lcd liya tha woh mujhe show room se hi kharab mila tha main chahta hoon ki mera lcd change ker ke doosra lcd de diya jaye. mujhe lag bhag 1 saal matha pachi kerte ho gaya hai meri samasya jus ki tas hai. aur service center wale mujhe phone per kehte hai lcd theek hai aapka dimag kharaab hai maine lcd manoranjan ke liye khareeda hai na ki yeh sune ke liye ki mera dimag kharab hai
main chahta hoon mera lcd change ker ke meri samasya ka samadhan kiya jaye yehi mera anurodh hai
yogesh kumar singh
mobile no. [protected]

When I do insert memory card in given slot, then my phones display blinks blankly (only white display blinking). There is no problem with my memory card, because I have checked that card in other same device... I have tried my friends memory cards which are in working condition...... but in my phone it occurs same problem.....
so please reply me i[censored] know the way of solution.......
Pls revert me - uruj.[protected]@bharatmatrimony.com
Thank You,

Srinivasan,
Mangavu, Pokunnu P.O
Calicut
Ph: [protected]

The LCD TV was purchased 2 years ago and suddenly the images on the screen went for a toss. After great difficulty, we managed to contact SONY customer care. The SONY technician informed that the main panel board is faulty and says that the cost will be Rs. 10,700/- We logged a complaint on SONY website. Details of the communication are as below
[protected][protected][protected]---
Auto reply from SONY

Dear Srinivasan,

Thank you for your interest in Sony India.

We have received your Email and your request has been logged as : 7023836.

Please use this Number for any future reference to your request.
Our response time will vary based on the nature of query.
We will make every attempt to respond to you expeditiously.

We solicit your co-operation and understanding.

We look forward to developing a mutually beneficial long term association.

Thank-you
Customer Care Center
Sony India.
PS :- This is an Auto Acknowledgement, Please do not reply to this email
[protected][protected][protected][protected][protected]----
EMail response from SONY to me

Dear Mr. Srinivasan,

Greetings from Sony India Customer Care !

In response to your query, may we request you to provide the below details for further assistance
Service Centre Contacted
Log / Job no
We assure you of our continuous support at all times.

With Warm Regards,
For Sony India P. Ltd.

P.Sushmitha
Regional Customer Care Incharge
South 1
[protected][protected][protected][protected]
Reply from me to Sushmita, Regional Customer care Incharge, South 1

Dear Sushmitha,

Firstly, a lot of thanks for replying to my email. As required by you,
please find the details below

Service Center name -- Madona
Ph:[protected]
Complaint No: 5930
Fault : Main panel board
Cost informed : Rs, 10, 700 ( Including service charge)
Tech name : Mr. Rajesh: Ph:[protected]

Thanks and regards,
-Srinivasan
[protected][protected][protected]---
Reply from SONY

Dear Mr. Srinivasan,

Greetings to you !

This is in response to your mail, regarding the repairs for your television.

As per the normal process, for newly purchased Sony products, the Company provides a 12 months warranty cover to support customers for any chance failures during the warranty period. Thereafter, any repair outside the warranty period the repair is done on a chargeable basis to customer.
It is difficult to ascertain the performance of the LCD television, as it is totally related to the usage and maintenance of the product such as the external adaptations of the A/c power / cable power fluctuations etc. which is beyond the control of any manufacturer.

Hope the above clarifies the matter and meets with your understanding

We request you to contact the service center for further service support on a chargeable basis.

We assure you of our continuous support at all times

[protected][protected][protected][protected][protected]
Just can't believe the attitude of SONY India. They sell a product costing around Rs. 40, 000/- and it breaks down in 2 years time. Replacement cost is Rs 10, 700/- and they dont provide warranty on the replaced product as well. SONY is actually looting customers like us. NEVER BUY SONY products as they are sick.

Pls Don't Buy Any Sony Product

forwarding you the comp. which i have mailed to sony care on 29.01.2011

but till the date no. possitive reply from there side

i have called sony care more than 50 times and every time they assure that

they will arrange reply from there side but i have not rece. a single call from there side



then they have provide me soma bose no. to cont. her in this regard, but

she told me nece. service will be provided but i am not intrested in any kind of service



now i want my money back, so i can purchase a good brand with 4 or 5 years of warranty



RAHUL
[protected]

--- On Sat, 29/1/11, Rahul Khandelwal <[protected]@yahoo.com> wrote:


From: Rahul Khandelwal <[protected]@yahoo.com>
Subject: nx 500
To: sonyindia.[protected]@ap.sony.com
Date: Saturday, 29 January, 2011, 7:00 PM



TO,

SONY INDIA .





DEAR SIR.



THIS IS WITH REF; TO THE LCD BRAVIA NX-500 WE HAVE PURCHASE FROM

FUNDAMENTAL ELECTONICS CALCUTTA ON 05.12.10.

THERE ARE DEAD PIXELS ON THE LCD PANEL (INSIDE THE GLASS)



AFTER INSTALATION I WAS NOT IN THE TOWN AND

WE HAVE NOTICED THE SAME IN THE 2ND OR THIRD WEEK AND

COMPLAIN THE SAME TO THE FUNDAMENTAL ELE. OVER PHONE

BUT NON OF YOUR TECHNICIAN CAME TO SOLVE THE PROBLEM



AGAIN ON 23TH OF JAN., I PERSONNALY GO TO THERE SHOWROOM

TO MAKE A COMPLAIN AND FINALLY OUR TECH. CAME ON 25 TH OF JAN.



NOW THEY ARE SAYING THAT THEY WILL TAKE A PICTURE OF THE PANEL AND

REPLACE THE PANEL ONLY, BUT I WANT TO REPLACE THE LCD.



THIS IS YOUR DUTY TO CHECK THE GOODS BEFORE FINAL DELIVERY FOR

ANY MANUFACTURING DEFECT.



SIR, IF I HAVE SPENT 40000.00 FOR BRAND SONY JUST BECAUSE OF YOUR

BRAND IMAGE AND QUALITY O[censored]R PRODUCTS, OTHER BRANDS WITH THE SAME

FEATURES ARE AVA. AT 28000.00 TO 30000.00 IN THE MARKET.



PLS DON'T BREAK OUR TRUST TO SONY.

PLS TREAT THIS MATTER AS URGENT AND REPLACE MY LCD OR ELSE I WANT MY MONEY BACK.

This is very sad for a company like Sony Ericsson that even after spending 19,000 rupees on a mobile phone, a customer is not given the. I had been a brand loyal to the company and had used K810i phone earlier and used it for 3 years and again bought a Sony phone Aino (U10i) but the phone is dead before even 6 months since I bought it!!! (it was told to me by the authorized service centre people), they gave me a WORK ORDER NO. SE[protected]. And I was asked to leave the phone at the centre for 20 days and then only I’ll be told the status of the mobile condition but when I took the number from the net and called on 39011111, I was asked to call again in 4 working days and I was again given a complaint no.[protected]. If 4 days were enough, then why was misguided earlier. I’m a working woman and my shift timings are not fixed so how can I revert back again and again.How can i get the set replaced because I have searched on the internet and came through the same problems with the set Aino U10i in 5-6 months of purchase not just with me but with many others.