Sony India Complaints & Reviews

Hi I am Shree Jit Nair an employee with Southall Travel. I purchased Xperia X10 in the month of January from Mobile store in Gurgaon Sector 14 market. I had launched a complaint regarding battery backup after 2-3 days to the Mobile store people , so they first asked me to visit one of the service centres in Gurgaon. I visited the centre near Maruti Apra and they upgraded android 2.1 on my handset stating that now the battery backup would be ok. However nothing changed, so again I approached Mobile store with the same complaint so this time I was asked to visit another centre in Gurgaon which is on old delhi road opposite to Ajit cinema. The people over there submitted my cell phone and said that they would updated the storage and backup setting. Next day I was given my handset however nothing changed. After 3-4 days again I visited the same centre for the same complaint so this time they told me that they would change the battery.
They sent an email to Sony for the same and provied me with a workorder Number--SE311UTT10150. It has been approximately two weeks no response from you all.
I would like to know just one things that I have spent Rs 24800 for this handset and I think I have actually wasted my money . Since the nature of my job requires such type of a phone so this problem has hampered a lot to my work . I had been using HTC phone with no hastle however I had to buy Xperia because I lost my HTC.
So I would request you to kindly take some urgent action on this issue or I have to check with Consumer forum.

Regards,
Shree Jit Nair
[protected]
Xperia Imei--[protected]
Purchase date--- 23jan2011 from The Mobile Store Shop No--122 Huda Market Sector-14 Gurgaon
Invoice Number--HR/25299

i have installed windows 7 ultimate in my pc. but some functions r not now working eg touch pad scrolling.
i want to know how can i over come this problem.

Dear Sir/ Madam
I had purchased a Sony Ericsson Spiro W100i on 8th Dec.,10 from e-FUTURE Swasthaya Vihar ,Laxmi Nagar.I was having lots of problem from its first month e.g it was getting hanged and restart itself.It always shows out of memory whenever I go to send a message.I went to service center no. of times, they always simply format the memory card and phone memory. But the problem is still there.I have not used it properly even for a single day. So kindly help me out either by replacing it or by paying back money,as it is in warranty period.

Rashmi Dhondyal
Cell no.-[protected]
e-mail i.d- [protected]@yahoo.com

i had brought a sony vaio E series laptop ,modei no VPCEA16FG. serial no is 7000840 in my laptop has some complaints that is my OS has corrupted first time then i formated it by rocovery and that complaint has arise intermidietely for some times so i contact KG ELECTRONICS , COIMBATORE sony service centre , and they help me and after several times (4 times) that problem has arise , when i contact ur sony online customer care they said there may be a chance to be hard disk problem ,
PROBLEMS IN MY VAIO:
1. OS IS NOT RESPONDING WELL
2. SCROLL IS NOT WORKING
3. WHEN I DELETE SOME THINGS IN MY DRIVES THAT FILES ARE DELETED BUT MEMORY IS NOT REDUCED
4. SOME TIMES WHEN I COPY SOME FILES TO A DRIVES IT HAS COPIED BUT THAT FILES IS NOT SHOWN BUT WHEN AGAIN I COPY THAT FILE THAT SHOWS ALREADY HAVE
5
AND ETC
but the KG ELE staffs did not take care about my problem and did not troubleshoot my problems i.e did not changing the hard disk , and ur service is free but what about my transport cost for 4 times it nearly cost 1000RS BUT ITS OK i will tace care about it but how long i struggle with ur custome care service , in case of other companys like DELL, lenovo and etc are come to home and trouble shoot lap problems ,


pls help me to change my harddisk and i trust you to take about my laptop ,





CONTACT:
PRADEESH
pradeesh.[protected]@gmail.com
ph no: [protected]

I am recieving Channel 50 notification messages about 200-300 times in a day
I have been using SE-P1i since last 2years. Recently i Shifted on TATA DOCOMO connection (postpaid) and it was too working fine. But from last 14-15 days, i have been receiving "Channel 50" on my cell phone's screen around 300-400 times in a day n they get stored in my Inbox. I am really fed up of these messages. I have already launched complaints 3 times to customer care but its of no use. The Message shows various schemes under the Idea Cellular along with the location of the tower signals my phone is catching. I mean that every time the phone changes the tower, it sends a message to me. This happens around 300-4-- times in a day. I am really fed up of these messages. I have already registered for DND services around one month ago. Please help anybody. Thanx in advance

Hi , I am regular participant and watching Sony serial Maa exchange every espisode. But the appisode plan to come on next week is comparing gorakhpur as village and kanpur as big city. Serial may be very specific and promote their espisode that one village in gorakhpur not like Maa from village gorakhpur and maa from kanpur big city.

What is the comparision , how serial state the gorakhpur is backword, if serial memeber not visit propely in gorakhpur then they need to visit and also change the sentence properly before publishing the serial espisode next week.

Dear ,
My instrument Satio U1i is given to your service centre since 7 January 2011 it was having the hanging problem and touch screen was not working properly For Ref work order No SE311RT310111 but till i have not get the correct responce
since 7 jan im geting answered that will get your instrument within 7 days , also i have reached to your toll free number but the same false responce. if you are not abel to repair the fone then please replace it . or i want the warranty extend .
nothing to say more about it but sony ericsson is only selling the product and not giving proper service to customer .
please reply or cantact me for further detail

Mahesh Bhadirge
cell :- [protected]

Sir,i am vignesh from Tamil nadu........my mobile was dropped in water...so according to sony ericsson warranty rules......it is not possible to repair in free of cost in Service centers...so i give to repair on chargeable basis........after 2 days they phoned me and said" it will not be repaired you can only change your board".it's cost is 4000rs and i agreed that....but still it was went one month they can't change that board...i phoned him daily and they said "there was no stock in our main branch...so it may take time"..i phoned nearly 10 times...each time they said same....what can i do....is there any way to complain about them?

i purchased a sony vaio laptop of series EA 33 five months ago and now its LCD is broken and it is under warranty period now.
i dont know how but its sure that it did not fall or hit. it worked for 4 hrs continuously and suddenly the screen disappears.
when i went to sony vaio care center for the warranty claim for my laptop.
they told that the LCD does not come under warranty and i should have to pay Rs 16000 for my laptop.
there was no problem like a crack or line appearing in screen in my laptop before the screen dissappears.
i also want to complain about the manager of vaio center who was contiunuously arguing that it must be fallen somewhere or closed hardly or hit with something and keep telling that it is much delicate and you should have to handle it carefully instead of solving my problem.
if it is so delicate than why did you launch it.

Hi,

I bought the sony ericcson zylo(model) on 7th december '2010 from mumbai.
After 2 months i.e. in february'2011 the LCD screen of my phone went blank. nothing was displaying on it.
On 12th feb' 2011 i have submitted my phone at the sony ericsson serice center and and was told that i'll get my phone my back after two weeks and it's not yet repaired. They told me that they dont have the required parts.
All my friend suggested me to not to buy sony phone. But it was my stupidity that i went for it.
The customer care people are not giving straight answers.

divz.[protected]@gmail.com

Accel Frontline service center
Dear Sir,

I had submitted my mobile phone model sony ericsson j105i to Sony Ericsson service center Accel Frontline Service, Khemka House,5th floor,Drive in Rd Branch for Display problem On 3 March, 2011. From there i got job sheet (SE311AAD10156) and they told me it will take 2 days maximum . after 6 days When I called to service center they told me it will take 10 days more.
I am really frustrated to hear lame excuses and but sorry to say that the service of
Sony Ericsson which they provide to the customers is really pathetic...

Service center Details:- Accel Frontline Service
Khemka House,5th floor,Drive in Rd. Ahmedabad.

regards,
My Contact Details
Jigar Acharya
Mo-[protected]

maine oct 09 main sony ka 32" lcd model noklv 32s550a kharida th jo suru se hi usme dark aur backgound main green coulur dikhai padta hai maine bahut baar complain ki har bar eng. us kharabi ko maante hai aur 2 baar service center bhi jaa chuka hai waha ke ASI bhi mere samne yeh maante hai ki haa usme green coulou feel hola hai lakin mere lcd ko change to bahut door ki baat hai theek tak nahi ker paa rahe hai. aur sony company ke REGIONAL CUSTOMER CARE INCHARGE ko e-mail ker chuka hoon per koi natija nahi nikal raha hai aur kam se kam service center aur customar care per 50 baar complain kar chuka hoon koi mari complain ko dhyaan nahi de raha hai.
maine jab lcd liya tha woh mujhe show room se hi kharab mila tha main chahta hoon ki mera lcd change ker ke doosra lcd de diya jaye. mujhe lag bhag 1 saal matha pachi kerte ho gaya hai meri samasya jus ki tas hai. aur service center wale mujhe phone per kehte hai lcd theek hai aapka dimag kharaab hai maine lcd manoranjan ke liye khareeda hai na ki yeh sune ke liye ki mera dimag kharab hai
main chahta hoon mera lcd change ker ke meri samasya ka samadhan kiya jaye yehi mera anurodh hai
yogesh kumar singh
mobile no. [protected]

When I do insert memory card in given slot, then my phones display blinks blankly (only white display blinking). There is no problem with my memory card, because I have checked that card in other same device... I have tried my friends memory cards which are in working condition...... but in my phone it occurs same problem.....
so please reply me i[censored] know the way of solution.......
Pls revert me - uruj.[protected]@bharatmatrimony.com
Thank You,

Srinivasan,
Mangavu, Pokunnu P.O
Calicut
Ph: [protected]

The LCD TV was purchased 2 years ago and suddenly the images on the screen went for a toss. After great difficulty, we managed to contact SONY customer care. The SONY technician informed that the main panel board is faulty and says that the cost will be Rs. 10,700/- We logged a complaint on SONY website. Details of the communication are as below
[protected][protected][protected]---
Auto reply from SONY

Dear Srinivasan,

Thank you for your interest in Sony India.

We have received your Email and your request has been logged as : 7023836.

Please use this Number for any future reference to your request.
Our response time will vary based on the nature of query.
We will make every attempt to respond to you expeditiously.

We solicit your co-operation and understanding.

We look forward to developing a mutually beneficial long term association.

Thank-you
Customer Care Center
Sony India.
PS :- This is an Auto Acknowledgement, Please do not reply to this email
[protected][protected][protected][protected][protected]----
EMail response from SONY to me

Dear Mr. Srinivasan,

Greetings from Sony India Customer Care !

In response to your query, may we request you to provide the below details for further assistance
Service Centre Contacted
Log / Job no
We assure you of our continuous support at all times.

With Warm Regards,
For Sony India P. Ltd.

P.Sushmitha
Regional Customer Care Incharge
South 1
[protected][protected][protected][protected]
Reply from me to Sushmita, Regional Customer care Incharge, South 1

Dear Sushmitha,

Firstly, a lot of thanks for replying to my email. As required by you,
please find the details below

Service Center name -- Madona
Ph:[protected]
Complaint No: 5930
Fault : Main panel board
Cost informed : Rs, 10, 700 ( Including service charge)
Tech name : Mr. Rajesh: Ph:[protected]

Thanks and regards,
-Srinivasan
[protected][protected][protected]---
Reply from SONY

Dear Mr. Srinivasan,

Greetings to you !

This is in response to your mail, regarding the repairs for your television.

As per the normal process, for newly purchased Sony products, the Company provides a 12 months warranty cover to support customers for any chance failures during the warranty period. Thereafter, any repair outside the warranty period the repair is done on a chargeable basis to customer.
It is difficult to ascertain the performance of the LCD television, as it is totally related to the usage and maintenance of the product such as the external adaptations of the A/c power / cable power fluctuations etc. which is beyond the control of any manufacturer.

Hope the above clarifies the matter and meets with your understanding

We request you to contact the service center for further service support on a chargeable basis.

We assure you of our continuous support at all times

[protected][protected][protected][protected][protected]
Just can't believe the attitude of SONY India. They sell a product costing around Rs. 40, 000/- and it breaks down in 2 years time. Replacement cost is Rs 10, 700/- and they dont provide warranty on the replaced product as well. SONY is actually looting customers like us. NEVER BUY SONY products as they are sick.

Pls Don't Buy Any Sony Product

forwarding you the comp. which i have mailed to sony care on 29.01.2011

but till the date no. possitive reply from there side

i have called sony care more than 50 times and every time they assure that

they will arrange reply from there side but i have not rece. a single call from there side



then they have provide me soma bose no. to cont. her in this regard, but

she told me nece. service will be provided but i am not intrested in any kind of service



now i want my money back, so i can purchase a good brand with 4 or 5 years of warranty



RAHUL
[protected]

--- On Sat, 29/1/11, Rahul Khandelwal <[protected]@yahoo.com> wrote:


From: Rahul Khandelwal <[protected]@yahoo.com>
Subject: nx 500
To: sonyindia.[protected]@ap.sony.com
Date: Saturday, 29 January, 2011, 7:00 PM



TO,

SONY INDIA .





DEAR SIR.



THIS IS WITH REF; TO THE LCD BRAVIA NX-500 WE HAVE PURCHASE FROM

FUNDAMENTAL ELECTONICS CALCUTTA ON 05.12.10.

THERE ARE DEAD PIXELS ON THE LCD PANEL (INSIDE THE GLASS)



AFTER INSTALATION I WAS NOT IN THE TOWN AND

WE HAVE NOTICED THE SAME IN THE 2ND OR THIRD WEEK AND

COMPLAIN THE SAME TO THE FUNDAMENTAL ELE. OVER PHONE

BUT NON OF YOUR TECHNICIAN CAME TO SOLVE THE PROBLEM



AGAIN ON 23TH OF JAN., I PERSONNALY GO TO THERE SHOWROOM

TO MAKE A COMPLAIN AND FINALLY OUR TECH. CAME ON 25 TH OF JAN.



NOW THEY ARE SAYING THAT THEY WILL TAKE A PICTURE OF THE PANEL AND

REPLACE THE PANEL ONLY, BUT I WANT TO REPLACE THE LCD.



THIS IS YOUR DUTY TO CHECK THE GOODS BEFORE FINAL DELIVERY FOR

ANY MANUFACTURING DEFECT.



SIR, IF I HAVE SPENT 40000.00 FOR BRAND SONY JUST BECAUSE OF YOUR

BRAND IMAGE AND QUALITY O[censored]R PRODUCTS, OTHER BRANDS WITH THE SAME

FEATURES ARE AVA. AT 28000.00 TO 30000.00 IN THE MARKET.



PLS DON'T BREAK OUR TRUST TO SONY.

PLS TREAT THIS MATTER AS URGENT AND REPLACE MY LCD OR ELSE I WANT MY MONEY BACK.

This is very sad for a company like Sony Ericsson that even after spending 19,000 rupees on a mobile phone, a customer is not given the. I had been a brand loyal to the company and had used K810i phone earlier and used it for 3 years and again bought a Sony phone Aino (U10i) but the phone is dead before even 6 months since I bought it!!! (it was told to me by the authorized service centre people), they gave me a WORK ORDER NO. SE[protected]. And I was asked to leave the phone at the centre for 20 days and then only I’ll be told the status of the mobile condition but when I took the number from the net and called on 39011111, I was asked to call again in 4 working days and I was again given a complaint no.[protected]. If 4 days were enough, then why was misguided earlier. I’m a working woman and my shift timings are not fixed so how can I revert back again and again.How can i get the set replaced because I have searched on the internet and came through the same problems with the set Aino U10i in 5-6 months of purchase not just with me but with many others.

sony is playing with consumers--habbituated to make undue money by charging to under warranty products.they insulted me by saying customer is not paying their salaries.
its employees not trained to deal with their customers.

hi there!!
again contacted your CC number [protected],on 1/3/2011 at 11.59AM,agent aked me to wait for another 48hours to get the response.
contacted hotline no-[protected] on 1/3/2011 at 4PM, asked to wait for 24 hours, updated with regional head no:[protected].
contacted hotline no-[protected] on 3/2/2011, requested to wait till the eod to receive a call back from the concerned department
& try to get in touch with ro.
today i contacted the ro around 12 PM, one mr.kartheek sv picked up the call & i explained him about all the facts as stated below.
he was talking to me in very rude manner & explaining me to learn how to talk with higher officials, i should be very polite & request him,
if i have purchased a lap top doesnt mean that i have purchased sony & customer is not paying his salary, adviced me to proceed legally
(stated do what you want to do).
can i request for the intervention of higher officials, as mr.kartheek sv has made it clear that he is the only authorised person & he is the final authority.



[protected] Forwarded message[protected]
From: vijay vikram <[protected]@gmail.com>
Date: Sat, Feb 26, 2011 at 10:23 AM
Subject: undue charges for repair under warranty lap top
To: [protected]@ap.sony.com, sonyindia.[protected]@ap.sony.com



This is to bring to your kind notice that I have purchased a sony vaio lap top of model number VPCEB14EN, bearing serial number[protected]as written on bill), from Swetha computers, secunderabad. A.P., on 7/6/2010.

On 20th feb 2011, when I tried to “switch on” the lap top, have noticed that its power button LED glows but the screen is blank.

On 21st feb2011, I contacted your toll free number [protected] the agent guided me as mentioned in the instructions manual but failed to restore the lap top screen.

He advised me to contact the nearest Sony ASC with a complaint reference number 6984022 and has provided your ASC details of Srikara Marketing (Ph.[protected] & Mabood Electronics (Ph.[protected].

I visited Mabood Electronics on 21st feb 2011 itself at about 10.30AM, they kept me waiting for 40 minutes in front office, then I met ASC in charge, he tested the lap top for about 30 minutes in my presence, opened the RAMs connected, removed & handed over hard disc to me , he complimented me saying that I am using the lap top with full of care, by noticing the skin on top of the laptop to protect against scratches, cling film on the screen to protect against scratches and cover on the key pad to protect from dust.

Later he told that to rectify the lap top will consume time, he updated me with a job sheet bearing complaint number WS[protected] & will intimate the status.

On 24/2/2011 I got a call from Ph. No.23203131 at 12.10PM during which time I was attending a meeting in Chennai, informed me that the laptop will be repairable only under chargeable basis since some food item has gone inside, I was surprised to hear this from him, have spoken to him only for few seconds, I questioned him how come?, informed him that I am in a meeting & I will talk to you later.

On 24/2/2011 again I got a call from the above number at 5.38PM, he informed me that the lap top repair cost is involved around Rs.18000, then I informed him that I will approach sony company, he told that he will call me back again & cut the phone.

He called me at 5.48PM as per the promise he made, informed me that he has already escalated the VOC to company & he has got instructions to repair only under chargeable basis, if required can offer some discount.

What is all this? Why I am penalized for purchasing sony brand lap top, I never expected this kind of service from sony. This experience has forced me to write.

For your information currently I am working for Hindustan Unilever Limited as a customer service head, looking after AP and have been associated with customer service industry for over a decade. Having interface with the industry can estimate the situation by the reputation of the firms in the market.

I request you to inspect my laptop as I have handed over with all the accessories as specified in para number 5, how some food item will go in to the laptop? While inspecting the same in my presence on 21/11/2011, even the hard disc has been opened & handed over to me, why the same has not been informed to me?

I don’t want to pen anything more as I have explained everything clearly.

I request your intervention & kindly do the needful at the earliest.

Thanks & Regards
K. Vijay Vikram
Ph.[protected]

This is regarding the Sony Zylo handset (details are below):
Model Name: W20
IMEI No.:[protected]
Which was bought by me from Star Mobitel Ltd. G-26, South Extension Part I, New Delhi – 110049, India on Sep 2nd 2010 (copy of bill enclosed), within 3 months of the purchase of the handset, it had ear speaker problem. I visited Sony Care centre located in Lajpat Nagar, New Delhi and to my surprise I was casually informed that zylo handsets have a manufacturing fault/defect related to the wire which connects the motherboard and ear piece. Right after few days the phone display refused to function. My phone by now was useless. On contacting the telephone customer care division to provide me with a new functional and no defect handset, I was asked to submit the Zylo handset to the care centre and provide them with the work order number and only then they would be able to replace the handset.

I submitted my Zylo handset at the Care centre, Careon Dwarka, Plot No.7, Shop No.203, 2nd Floor, Vikas Surya Tower, Sec-12, Dwarka, New Delhi – 110075, India on Dec 20th 2010 (copy of the work order sheet enclosed), they said that it would take 10 days.

I have contacted the customer care no.[protected] 10-15 times now, have spoken to many customer care representatives and supervisors, I have also emailed at questions.[protected]@support.sonyericsson.com but have got no confirmation till date about anything, all I get as replies are the automated and or standard responses. They say that the part is not available and once they get the handset part (which is undefined time period) they will repair my handset. I have been promised a call back a couple of times from the supervisor (Mr.Harish) but I have not received any call till date.On Feb 11th 2011 when I called up at your customer complaint division your rep Ankur spoke rudely as if I am bothering them by calling up again and again and says that I would have to collect the handset from Dwarka service centre and submit it at any other service centre. Call to sony senior helpline no.today ie Mar 3rd is again of no help as they claim they would have to wait for the parts. This is certainly not expected from a reputed company like Sony to harass their customers like this. This is huge disappointment for me as this is not what I had expected from a brand like Sony Ericsson.

I donot want the faulty Zylo handset anymore as I have waited enough and I am not ready to wait for an indefinite period any longer. Obviously I am not getting any help from India Sony centre. I had also couriered written complaint to Pawan Chadha (regional head of Sony) at Sony Ericsson Mobile Communications (India) Pvt Ltd
Time Tower 1st Floor
Office No 104
MG Road Sec -28, Gurgaon,
Haryana - 122002
but again have got no resolution. I want Sony to provide me with a new handset immediately/refund. The situation caused by Sony’s customer care/service centre is causing me lot of trouble and trauma. I really want to sue your company for causing me so much stress and not replacing the faulty handset with a new one, or refunding my money spent on the faulty handset.

Suneela

I bought a Sony laptop in August 2010 from Sony showroom, Vashi. Barely after three months, the hard disk of the laptop collapsed. I lodged a complaint at their authorised service centre at Vashi – Sai Service. When, I did not receive the laptop back duly repaired in stipulated time, I lodged a complaint in their India website and received a complaint number 6660955 with a promise that Sony will look into the matter quickly and shall revert back to me. Though it was an automated mail, I was expecting some real response from Sony representative explaining why the hard disk had collapsed just in 3 months! However I did not receive any call.

After a few follow-up with the Sai service centre in Vashi, I received my laptop back, but again after2 months, the charger failed. It has been given back to Sai Service for replacement again and I hope to receive a new one in some day though Sai Service has promised to give the replacement in 3/4 days.

Earlier to this, I bought a Sony music system, which did not work even for 12 months. I gave complaints, repaired in Sai Service, replaced the CD reader, but still it did not work. After the repairing, it works for a month or so and then stops working.

I strongly believe that Sony quality has deteriorated drastically and now it sells mostly low quality craps in the market. Be careful about SONY.

Sir,

I purchased a sony ericisson (Spiro w100i ) phone on 20th December, 2010. It has many problem from starting just automatic swithch off and start, hagging, audio prob etc. I went service center sector - 18, noida. They just upgraded it with latest software but problem became same. I went next time( 5 feb 2011.) they kept my phone and said "we are sending it to head office and u can take your phone next week." but I didn't receive yet (1 March 2011). Just they are saying next week , next week when I contacted with my Workorder Number SE[protected]. They also gave me a case ID 89706178 from customer care.

Sir please see the matter.

Thanking You

Krishnakant Singh
Noida.