Sony India Complaints & Reviews

I purchased Sony Ericsson T517 model slidding cell phone. Its slidding data strip between circuit and screen broke. I gave the phone for repairing to Authorised service center (S G infotech, Vasai) on 4th January, 2011 but still i get answer from service center that this perticular part is not available.I have been continueously doing the followups with concerns but since last two months it is not been returned by repairing. We purchase branded material to get proper service other wise there are china made phones available on footpath, they also give nice service.

The below are the details :
Name : Uday Naik
Phone : Sony Ericsson
Model : T715
IMEI No. [protected]
Date Purchase : 28th Feb, 2011
Date of sumitted for reparing : 4th January, 2011
My contact : [protected]


Please suggest the solution.

Regards,
Uday Naik

Sony was advertising about the new 3D LED Bravia TV in newspapers and other media and about the free gifts tthat one would get on purchase of this TV. They included the price of each free gift. They have not sent me the Sound bar which was promised in the advertisement.. which they claim costs Rs 19,900. Its been 4 months and they are not paying any heed to my numerous calls. No company would dare to cheat their customers like this in any other country. Why this horrible customer service in India. Do these complaints get adressed by any authorities ever?

“CARDS NOT ACCEPTED” Information not displayed or no mentioned in "Conditions to repair” that Credit/Debit card are not accepted while taking product for repaid


Hi,

I want attention from Customer Service Manager of SONY on the issue of mislead customers with incorrect responses by Sony Authorized Service Center - Advanced Electronics, Gurgaon.

I gave my audio system for repair, cost of repair of which was approx 3000/-. I went for delivery of my audio system. After inspecting product, I was made to sign receipt note. Once i gave my credit card for payment, i got response that " We don’t accept Card'. I asked them to swipe my Debit card. I mentioned that usually I don’t carry much cash in pocket and i am ok to give my debit or credit card.

When i debated on why card is not accepted, i got following inconsistent & misleading responses:

1.Our Credit Card machine is out of order and has gone for repair with HDFC. I informed that I will come tomorrow or day after and swipe the card, if machine is not working today. I got following response ( point no. 2)
2.Our credit card machine is not working from last 4-5 months and we have raised the issue with HDFC & SONY India Pvt Ltd
3.On further debating, I was informed that we have “CASH PAYMENT ONLY” service agreement with SONY.
4.Another person at reception informed that I should go to nearest ATM and withdraw cash and pay to them, since they don’t accept card at all

I mentioned that such information should either be displayed at counter or printed in "Conditions to repair” clause while accepting product for repair .To which customer care representative rudely replied that he is ready to write that in “Conditions to repair” clause with pen & sign and give it to me.

I would appreciate if SONY India Pvt Ltd, provide response to following queries of mine:

1. Why such big authorized service centers have only payment by cash option?
2. Why such information are not clearly displayed on Center that “CARDS NOT ACCEPTED” or not mentioned in "Conditions to repair” clause while accepting product for repair?
3. Why customer service representatives provides misleading information to customers and take them for granted?
4. What is SONY India accountability in such issues? ( since Advance Electronics easily passed the buck to SONY while responding to my query)

While most of merchants (even a small grocery shop owner) keeps credit card/ debit card machine, to ensure that he don’t loose the customers who are now a days more plastic money savvy rather the keeping cash in pocket, I am nothing less but surprised with dated practice of accepting only cash (whether it is a practice established by service center or by SONY India Pvt Ltd)

At the least Sony India Pvt Ltd should clearly put display board at all its Service Centers across India that “CARDS NOT ACCEPTED” amd mentioned in "Conditions to repair” that Credit/Debit card are not accepted while taking product for repaid.

I wrote e-mail to SONY India Pvt Ltd 7 days back and have yet not heard from them as yet, which is yet another example of taking customers for granted.

Regards,

Rohit Jhamb
([protected])

I have a Sony Bravia LCD TV. The display was not clear. The Sony person came for inspection and I had to send it to the service centre at santacruz for the change of the display panel. While taking the tv on the 9th of feb, 2011, the Sony representative told me that the TV would be done in 4 days. I called back after 4 days, they still hadn't got the part from their manufacturer. He told me it would take another 4 days. I stayed back for 4 more days when I got a call from them on a Friday that they have received the part and the tV would be done 2 days. I called back after 2 days and was very disappointed to hear that the part has still not come. This is the way these people at santacruz service centre work. It has been 20 days now and there is no hope for me to get the tv.
The tv costs 3 lakhs and this is the service I get from them.

The most annoying part is that when I call them to enquire about the tV, they pick up the call and put it on hold for half an hour. This has happened to me 3 times.

My name is Hemanth Kumar Reddy([protected]) from Madanapalli. I am 120kms from Tirupati..I purchased Sony Zylo WITH IMEI NO-[protected]-4SVN 52 in Tirupathi.... First i got strip cable problem and i lost display i went to care center..They replaced the cable but camera lost clarity and not saving captured images. Iinstalled new version software .But problem is not solve..Again i went Customer care center at Tirupathi..They took my problem for 2 days.but they didn't solve the problem..Finally they said motherboard is damaged so they have to send to company for replacement under warranty..it will take 2 months of time for replacement.. I don't have any alternate mobile..What can i do..I don't know why Sony Ericsson became worst then China mobiles..? I need replacement with new mobile..and payback my Bus fares..

I am Ronak Parmar and I have sony T303 mobile which is gifted by my cousin from U.K.
I have problem of slider-belt which i cant find service center in nadiad and anand, so where I have to go for service center near nadiad or in gujrat?
Please reply me or email me on [protected]@yahoo.com or on [protected] as quckly as possible.
With hope.
Thank you.

My sister bought a cell phone last year and within a year, it is starting giving problem. So she went to service center to replace it. Service center guy took the cell phone and said they will check and replace it. But after 3 months now, they are just ignoring it. My sister called them lots of time but no one is giving any proper explanation. Now they are not giving old cell phone also .Every time they say call after some time. She tried to call higher authorities of Sony company in Chennai and Delhi also but they are also just ignoring it.

Please help me in this.

Dear Sir,
As I am a Brand fascination of SONY only so I had given this Sony digital camera model no DSC-W310 as a Puja gift to wife (Pratima Sewa) on 22/09/2010 so I made the invoice on her name. The payment was made by my Credit Card. When we got the intimation letter on winning the prize we were happy.As per the conversation on 03/01/2011 to mobile no:-[protected].I had spoke to their Representative and he had advised me to provide my documents of Passport where my spouse name is written(Pratima Sewa),Pan card,original Lucky Draw Coupon and copy of Sale Invoice to claim my Gift so i have send all the Documents of mine with the original lucky Draw Coupon and the invoice copy.I have also courier the Documents through Blue Dart on 3/01/2011.Ref no#[protected].
But till date i have not received any calls or any gift from them.Please look into the matter and do the necessary as soon as possible.

Please do the needful. Pls mail me at [protected]@rediffmail.com.


Thank you again for your support.plz reply soon .


Sincerely,
Kiran Kr Sewa [protected]@rediffmail.com
H/O Pratima [protected]@yahoo.com
25/2 Rowland Road,
Opp Maxmullar Bhavan,
P.O Elgin Road,
Kolkata-700020,
West Bengal.
[protected],
[protected],

i bought the laptop on 14/07/2010. already two complaints are registered at vijayawada service center, but third complaint is registered today i.e;speakers not working properly in short period of time problems are more please give the solution for this problems to my MAIL([protected]@gmail.com) or cal me to ([protected]) please give me the immediate response for this complaint

Dear Sir,
I purchased sony ericsson Elm on Oct 2010. My mobile got some problem of netwok reception and I had submitted my phone to "Accel Frontline, Bhubaneswar" on Feb 01. They have reported me that the RF board is to be replaced. Then they took 14 days to repaire the mobile by replacing the RF board. In the time of receiving the phone, I've noticed that the volume keys were not working. Immediately I've submitted again to rectify the problem. Then they took another 3 days to repair that one. After using the mobile for some hours, I came to know that the bluetooth is not working. Other lots of features like noise shield, clear voice, megabass etc. are not coming in the "options" which were present previously. The battery consumption is drastically increased. It was taking only six hrs to get switch off in stand by without attending calls or using multimedia. Now the mobile is no longer useful.
Kindly look into the matter seriously because I am really disturbed with the service your people are rendering. This is really ridiculous and harrasing. Now I want a new handset or my money back. Should I go to the consumer court to finalise the issue?

Regards
Tanmaya Mohapatra
Bhubaneswar
Ph. [protected]

I S.Rakesh bought Sony Ericsson Xperia X2 mobile on 12 July 2010 its EMI no is [protected] and i had given for repair in SS Electronics, Ameerpet, Hyderabad. Work order no is SE310SL124480. Problem is head set not charging as well as it is hanging and not connecting to computer. Till 23 febraruary 2011 i did not receive my hand set and i have also given complaint to the customer care department of the company and my service request number is 89579612 but they are not responding to my call as well as talking rashly. The Service center people told that mother board of the hand set was not working properly and the hand set will be replaced after 2 weeks after giving the phone. Till now there was no response from them and their behavior was highly dissatisfying. Please Please do some thing such that i can get my hand set as soon as possible

Dear madam/sir
i hav purchased my sony ericsson w100i on 18 th november.it has the problem of getting restarted again and again.now i am not able to switch on my mobile.i have been facing problems since the day of purchase of this mobile.so kindly check on to this problem and see to the replacement of my mobile.


srikar
email.[protected]@gmail.com

hard disk complaint and less speaker clarity

I have bought sony ericsson XPERIA X mini pro on jan 4th 2011, the prob i got is not able to receive anything through bluetooth so showed mobile to authorized sony ericsson certified service center they told its software problem and you need to upgrade the software, i told them i got this mobile like this only and its under the warrenty period only.but they told company asked to charge 200rs for software upgradation even it is in warrenty period also.i used almost all company's products like nokia and all, they ll frrely upgrade the software for 1yr.And this is not my mistake also because i got this mobile like this only.And the worst part is the service center people didntt write in bill as well as in job sheet that its under warrenty period they just written no warrenty.
Address of that service center
#971,G.K tower ,1st main, S.T.Bed,
4th block,Koramangala
B'lore-560034
ph: [protected]/300

thankyou,
Dipu ps.

I have bought a Sony Bravia - SONY-LCD KLV-32BX300 in the month of October 2010. They have given me 3 gift coupons (Scratch Card). As per instruction I have sent the coupon no. to the specified no. vis SMS.
Later I came to know as they confirmed that I have won the 3rd prize of a Digital Camera. As per their instruction I have sent all the relevent documents except the original Coupans which were lost by me.
Now they are saying that as I have not sent the original gift coupans my gift has been cancelled.
Is it fair as I have the bill of purchase and have sufficient evidence of my identity ?? My name was also displayed in their official website. I am planning to go to consumer forum.

Regards,

Pralaya Nath Chatterjee
Dhanbad

Dear Sir,
I purchased Sony Bravia KDl-32EX710 on[protected] which includes free Airtel HD DTH offer with a 3-month subscription to airtel’s Economy Sports Pack OR 4-months of South Economy Sports pack. In addition, HD customers also get a 3-month free subscription to NGC HD. Details of the offer is mentioned in Airtel Media Center website:
http://www.airtel.in/wps/wcm/connect/About%20Bharti%20Airtel/bharti+airtel/media...⇄
But after purchasing the TV, the Airtel person told that the offer has changed and they are offering me 2 months of mega pack which includes no HD channels (which I came to know after installation and activation). Then why the offer was given with a HD TV if I did not receive any HD channel?

Respected Sir,
I Mahesh Maruti Dengle , R/o Shrirampur, Dist Ahmednagar. I have a Shop Named Mahesh Pustakalaya And General Srtores, Nr. Hotel Uday Palace, Newasa Road, Shrirampur. Dist. Ahmednagar. My Mobile No. is [protected]. I am applied for Personal Loan At Sony Finance Ltd. at New Delhi. They call my document on Fax I have send them . After that they told me to deposit Amount of Rs. 5200/- processing fees on Mr. Manojkumar Sharma's S.B.I. A/c. No.[protected]. After that they sending us sanction letter by E-mail which is attached herewith. After that they told me to deposit Rs. 30950/- as refundable amount for sanction of Loan. Then again they told me to deposit Rs. 23500/-. But I can't have more money so I can not depositthe same. From that day I told them to give my money returnbut they can not response my phones also. Please help me to get my money return . And alert all persons like me to release form Fraud like these companies and those persons who have running these companies.

C905 Has lost the sound from the earpiece speaker, when you run the service test I get sound if I hold down the "C" button. i have already replace the handset and i am facing same problem again.when i was discussed this fault with ur local sony ericsson store they said its a manufactured fault and same problem facing my other people . so i want my money back or i other handset asap.

am usn sony ericsson k770i frm last 2 years,nw its nt chargng while chargng 'eror in chargng stop chargng' displayd in the phone,i want solutn to dis major probs plz give me better solutn, my mail id is [protected]@gmail.com thanx

Sir/ Mem,
I purchased sony LCD Model 26 BX 300
from Naman Retail Pvt. ltd.
Invoice contains these details :-
batch : 2432041
invoice no. SONY/GTF00269
date - 29 jan 2011
Tin No. [protected]
Remarks in Invoice - Airtel dth due

and they promised that they give airtel dth after 2 days free of cost.
And now till 8 jan 2011 i don't get airtel dth.
When i called Naman showroom then they do not response and even they dont pic up my call.
When today evening airtel dth fitting engineer called me and said that give me 750 rs. Then doing connection and fitting of airtel dth otherwise not..

Sir/mem;
they did not give me airtel dth..

Please help me and response me..
And take action against Naman (The Electronic World)
jinsi road no. 1 , Lashkar, Gwalior (M.p.)
ph.[protected]

Applicant Name :-
Rahul Gupta
address - khedapati colony, opp. [censored]ole kothi, raghvendra nagar, Shivpuri (m.p.)
pin code - 473551
contact no.
[protected]
[protected]