Sony India Complaints & Reviews

Srinivasan,
Mangavu, Pokunnu P.O
Calicut
Ph: [protected]

The LCD TV was purchased 2 years ago and suddenly the images on the screen went for a toss. After great difficulty, we managed to contact SONY customer care. The SONY technician informed that the main panel board is faulty and says that the cost will be Rs. 10,700/- We logged a complaint on SONY website. Details of the communication are as below
[protected][protected][protected]---
Auto reply from SONY

Dear Srinivasan,

Thank you for your interest in Sony India.

We have received your Email and your request has been logged as : 7023836.

Please use this Number for any future reference to your request.
Our response time will vary based on the nature of query.
We will make every attempt to respond to you expeditiously.

We solicit your co-operation and understanding.

We look forward to developing a mutually beneficial long term association.

Thank-you
Customer Care Center
Sony India.
PS :- This is an Auto Acknowledgement, Please do not reply to this email
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EMail response from SONY to me

Dear Mr. Srinivasan,

Greetings from Sony India Customer Care !

In response to your query, may we request you to provide the below details for further assistance
Service Centre Contacted
Log / Job no
We assure you of our continuous support at all times.

With Warm Regards,
For Sony India P. Ltd.

P.Sushmitha
Regional Customer Care Incharge
South 1
[protected][protected][protected][protected]
Reply from me to Sushmita, Regional Customer care Incharge, South 1

Dear Sushmitha,

Firstly, a lot of thanks for replying to my email. As required by you,
please find the details below

Service Center name -- Madona
Ph:[protected]
Complaint No: 5930
Fault : Main panel board
Cost informed : Rs, 10, 700 ( Including service charge)
Tech name : Mr. Rajesh: Ph:[protected]

Thanks and regards,
-Srinivasan
[protected][protected][protected]---
Reply from SONY

Dear Mr. Srinivasan,

Greetings to you !

This is in response to your mail, regarding the repairs for your television.

As per the normal process, for newly purchased Sony products, the Company provides a 12 months warranty cover to support customers for any chance failures during the warranty period. Thereafter, any repair outside the warranty period the repair is done on a chargeable basis to customer.
It is difficult to ascertain the performance of the LCD television, as it is totally related to the usage and maintenance of the product such as the external adaptations of the A/c power / cable power fluctuations etc. which is beyond the control of any manufacturer.

Hope the above clarifies the matter and meets with your understanding

We request you to contact the service center for further service support on a chargeable basis.

We assure you of our continuous support at all times

[protected][protected][protected][protected][protected]
Just can't believe the attitude of SONY India. They sell a product costing around Rs. 40, 000/- and it breaks down in 2 years time. Replacement cost is Rs 10, 700/- and they dont provide warranty on the replaced product as well. SONY is actually looting customers like us. NEVER BUY SONY products as they are sick.

Pls Don't Buy Any Sony Product

forwarding you the comp. which i have mailed to sony care on 29.01.2011

but till the date no. possitive reply from there side

i have called sony care more than 50 times and every time they assure that

they will arrange reply from there side but i have not rece. a single call from there side



then they have provide me soma bose no. to cont. her in this regard, but

she told me nece. service will be provided but i am not intrested in any kind of service



now i want my money back, so i can purchase a good brand with 4 or 5 years of warranty



RAHUL
[protected]

--- On Sat, 29/1/11, Rahul Khandelwal <[protected]@yahoo.com> wrote:


From: Rahul Khandelwal <[protected]@yahoo.com>
Subject: nx 500
To: sonyindia.[protected]@ap.sony.com
Date: Saturday, 29 January, 2011, 7:00 PM



TO,

SONY INDIA .





DEAR SIR.



THIS IS WITH REF; TO THE LCD BRAVIA NX-500 WE HAVE PURCHASE FROM

FUNDAMENTAL ELECTONICS CALCUTTA ON 05.12.10.

THERE ARE DEAD PIXELS ON THE LCD PANEL (INSIDE THE GLASS)



AFTER INSTALATION I WAS NOT IN THE TOWN AND

WE HAVE NOTICED THE SAME IN THE 2ND OR THIRD WEEK AND

COMPLAIN THE SAME TO THE FUNDAMENTAL ELE. OVER PHONE

BUT NON OF YOUR TECHNICIAN CAME TO SOLVE THE PROBLEM



AGAIN ON 23TH OF JAN., I PERSONNALY GO TO THERE SHOWROOM

TO MAKE A COMPLAIN AND FINALLY OUR TECH. CAME ON 25 TH OF JAN.



NOW THEY ARE SAYING THAT THEY WILL TAKE A PICTURE OF THE PANEL AND

REPLACE THE PANEL ONLY, BUT I WANT TO REPLACE THE LCD.



THIS IS YOUR DUTY TO CHECK THE GOODS BEFORE FINAL DELIVERY FOR

ANY MANUFACTURING DEFECT.



SIR, IF I HAVE SPENT 40000.00 FOR BRAND SONY JUST BECAUSE OF YOUR

BRAND IMAGE AND QUALITY O[censored]R PRODUCTS, OTHER BRANDS WITH THE SAME

FEATURES ARE AVA. AT 28000.00 TO 30000.00 IN THE MARKET.



PLS DON'T BREAK OUR TRUST TO SONY.

PLS TREAT THIS MATTER AS URGENT AND REPLACE MY LCD OR ELSE I WANT MY MONEY BACK.

This is very sad for a company like Sony Ericsson that even after spending 19,000 rupees on a mobile phone, a customer is not given the. I had been a brand loyal to the company and had used K810i phone earlier and used it for 3 years and again bought a Sony phone Aino (U10i) but the phone is dead before even 6 months since I bought it!!! (it was told to me by the authorized service centre people), they gave me a WORK ORDER NO. SE[protected]. And I was asked to leave the phone at the centre for 20 days and then only I’ll be told the status of the mobile condition but when I took the number from the net and called on 39011111, I was asked to call again in 4 working days and I was again given a complaint no.[protected]. If 4 days were enough, then why was misguided earlier. I’m a working woman and my shift timings are not fixed so how can I revert back again and again.How can i get the set replaced because I have searched on the internet and came through the same problems with the set Aino U10i in 5-6 months of purchase not just with me but with many others.

sony is playing with consumers--habbituated to make undue money by charging to under warranty products.they insulted me by saying customer is not paying their salaries.
its employees not trained to deal with their customers.

hi there!!
again contacted your CC number [protected],on 1/3/2011 at 11.59AM,agent aked me to wait for another 48hours to get the response.
contacted hotline no-[protected] on 1/3/2011 at 4PM, asked to wait for 24 hours, updated with regional head no:[protected].
contacted hotline no-[protected] on 3/2/2011, requested to wait till the eod to receive a call back from the concerned department
& try to get in touch with ro.
today i contacted the ro around 12 PM, one mr.kartheek sv picked up the call & i explained him about all the facts as stated below.
he was talking to me in very rude manner & explaining me to learn how to talk with higher officials, i should be very polite & request him,
if i have purchased a lap top doesnt mean that i have purchased sony & customer is not paying his salary, adviced me to proceed legally
(stated do what you want to do).
can i request for the intervention of higher officials, as mr.kartheek sv has made it clear that he is the only authorised person & he is the final authority.



[protected] Forwarded message[protected]
From: vijay vikram <[protected]@gmail.com>
Date: Sat, Feb 26, 2011 at 10:23 AM
Subject: undue charges for repair under warranty lap top
To: [protected]@ap.sony.com, sonyindia.[protected]@ap.sony.com



This is to bring to your kind notice that I have purchased a sony vaio lap top of model number VPCEB14EN, bearing serial number[protected]as written on bill), from Swetha computers, secunderabad. A.P., on 7/6/2010.

On 20th feb 2011, when I tried to “switch on” the lap top, have noticed that its power button LED glows but the screen is blank.

On 21st feb2011, I contacted your toll free number [protected] the agent guided me as mentioned in the instructions manual but failed to restore the lap top screen.

He advised me to contact the nearest Sony ASC with a complaint reference number 6984022 and has provided your ASC details of Srikara Marketing (Ph.[protected] & Mabood Electronics (Ph.[protected].

I visited Mabood Electronics on 21st feb 2011 itself at about 10.30AM, they kept me waiting for 40 minutes in front office, then I met ASC in charge, he tested the lap top for about 30 minutes in my presence, opened the RAMs connected, removed & handed over hard disc to me , he complimented me saying that I am using the lap top with full of care, by noticing the skin on top of the laptop to protect against scratches, cling film on the screen to protect against scratches and cover on the key pad to protect from dust.

Later he told that to rectify the lap top will consume time, he updated me with a job sheet bearing complaint number WS[protected] & will intimate the status.

On 24/2/2011 I got a call from Ph. No.23203131 at 12.10PM during which time I was attending a meeting in Chennai, informed me that the laptop will be repairable only under chargeable basis since some food item has gone inside, I was surprised to hear this from him, have spoken to him only for few seconds, I questioned him how come?, informed him that I am in a meeting & I will talk to you later.

On 24/2/2011 again I got a call from the above number at 5.38PM, he informed me that the lap top repair cost is involved around Rs.18000, then I informed him that I will approach sony company, he told that he will call me back again & cut the phone.

He called me at 5.48PM as per the promise he made, informed me that he has already escalated the VOC to company & he has got instructions to repair only under chargeable basis, if required can offer some discount.

What is all this? Why I am penalized for purchasing sony brand lap top, I never expected this kind of service from sony. This experience has forced me to write.

For your information currently I am working for Hindustan Unilever Limited as a customer service head, looking after AP and have been associated with customer service industry for over a decade. Having interface with the industry can estimate the situation by the reputation of the firms in the market.

I request you to inspect my laptop as I have handed over with all the accessories as specified in para number 5, how some food item will go in to the laptop? While inspecting the same in my presence on 21/11/2011, even the hard disc has been opened & handed over to me, why the same has not been informed to me?

I don’t want to pen anything more as I have explained everything clearly.

I request your intervention & kindly do the needful at the earliest.

Thanks & Regards
K. Vijay Vikram
Ph.[protected]

This is regarding the Sony Zylo handset (details are below):
Model Name: W20
IMEI No.:[protected]
Which was bought by me from Star Mobitel Ltd. G-26, South Extension Part I, New Delhi – 110049, India on Sep 2nd 2010 (copy of bill enclosed), within 3 months of the purchase of the handset, it had ear speaker problem. I visited Sony Care centre located in Lajpat Nagar, New Delhi and to my surprise I was casually informed that zylo handsets have a manufacturing fault/defect related to the wire which connects the motherboard and ear piece. Right after few days the phone display refused to function. My phone by now was useless. On contacting the telephone customer care division to provide me with a new functional and no defect handset, I was asked to submit the Zylo handset to the care centre and provide them with the work order number and only then they would be able to replace the handset.

I submitted my Zylo handset at the Care centre, Careon Dwarka, Plot No.7, Shop No.203, 2nd Floor, Vikas Surya Tower, Sec-12, Dwarka, New Delhi – 110075, India on Dec 20th 2010 (copy of the work order sheet enclosed), they said that it would take 10 days.

I have contacted the customer care no.[protected] 10-15 times now, have spoken to many customer care representatives and supervisors, I have also emailed at questions.[protected]@support.sonyericsson.com but have got no confirmation till date about anything, all I get as replies are the automated and or standard responses. They say that the part is not available and once they get the handset part (which is undefined time period) they will repair my handset. I have been promised a call back a couple of times from the supervisor (Mr.Harish) but I have not received any call till date.On Feb 11th 2011 when I called up at your customer complaint division your rep Ankur spoke rudely as if I am bothering them by calling up again and again and says that I would have to collect the handset from Dwarka service centre and submit it at any other service centre. Call to sony senior helpline no.today ie Mar 3rd is again of no help as they claim they would have to wait for the parts. This is certainly not expected from a reputed company like Sony to harass their customers like this. This is huge disappointment for me as this is not what I had expected from a brand like Sony Ericsson.

I donot want the faulty Zylo handset anymore as I have waited enough and I am not ready to wait for an indefinite period any longer. Obviously I am not getting any help from India Sony centre. I had also couriered written complaint to Pawan Chadha (regional head of Sony) at Sony Ericsson Mobile Communications (India) Pvt Ltd
Time Tower 1st Floor
Office No 104
MG Road Sec -28, Gurgaon,
Haryana - 122002
but again have got no resolution. I want Sony to provide me with a new handset immediately/refund. The situation caused by Sony’s customer care/service centre is causing me lot of trouble and trauma. I really want to sue your company for causing me so much stress and not replacing the faulty handset with a new one, or refunding my money spent on the faulty handset.

Suneela

I bought a Sony laptop in August 2010 from Sony showroom, Vashi. Barely after three months, the hard disk of the laptop collapsed. I lodged a complaint at their authorised service centre at Vashi – Sai Service. When, I did not receive the laptop back duly repaired in stipulated time, I lodged a complaint in their India website and received a complaint number 6660955 with a promise that Sony will look into the matter quickly and shall revert back to me. Though it was an automated mail, I was expecting some real response from Sony representative explaining why the hard disk had collapsed just in 3 months! However I did not receive any call.

After a few follow-up with the Sai service centre in Vashi, I received my laptop back, but again after2 months, the charger failed. It has been given back to Sai Service for replacement again and I hope to receive a new one in some day though Sai Service has promised to give the replacement in 3/4 days.

Earlier to this, I bought a Sony music system, which did not work even for 12 months. I gave complaints, repaired in Sai Service, replaced the CD reader, but still it did not work. After the repairing, it works for a month or so and then stops working.

I strongly believe that Sony quality has deteriorated drastically and now it sells mostly low quality craps in the market. Be careful about SONY.

Sir,

I purchased a sony ericisson (Spiro w100i ) phone on 20th December, 2010. It has many problem from starting just automatic swithch off and start, hagging, audio prob etc. I went service center sector - 18, noida. They just upgraded it with latest software but problem became same. I went next time( 5 feb 2011.) they kept my phone and said "we are sending it to head office and u can take your phone next week." but I didn't receive yet (1 March 2011). Just they are saying next week , next week when I contacted with my Workorder Number SE[protected]. They also gave me a case ID 89706178 from customer care.

Sir please see the matter.

Thanking You

Krishnakant Singh
Noida.

I purchased Sony Ericsson T517 model slidding cell phone. Its slidding data strip between circuit and screen broke. I gave the phone for repairing to Authorised service center (S G infotech, Vasai) on 4th January, 2011 but still i get answer from service center that this perticular part is not available.I have been continueously doing the followups with concerns but since last two months it is not been returned by repairing. We purchase branded material to get proper service other wise there are china made phones available on footpath, they also give nice service.

The below are the details :
Name : Uday Naik
Phone : Sony Ericsson
Model : T715
IMEI No. [protected]
Date Purchase : 28th Feb, 2011
Date of sumitted for reparing : 4th January, 2011
My contact : [protected]


Please suggest the solution.

Regards,
Uday Naik

Sony was advertising about the new 3D LED Bravia TV in newspapers and other media and about the free gifts tthat one would get on purchase of this TV. They included the price of each free gift. They have not sent me the Sound bar which was promised in the advertisement.. which they claim costs Rs 19,900. Its been 4 months and they are not paying any heed to my numerous calls. No company would dare to cheat their customers like this in any other country. Why this horrible customer service in India. Do these complaints get adressed by any authorities ever?

“CARDS NOT ACCEPTED” Information not displayed or no mentioned in "Conditions to repair” that Credit/Debit card are not accepted while taking product for repaid


Hi,

I want attention from Customer Service Manager of SONY on the issue of mislead customers with incorrect responses by Sony Authorized Service Center - Advanced Electronics, Gurgaon.

I gave my audio system for repair, cost of repair of which was approx 3000/-. I went for delivery of my audio system. After inspecting product, I was made to sign receipt note. Once i gave my credit card for payment, i got response that " We don’t accept Card'. I asked them to swipe my Debit card. I mentioned that usually I don’t carry much cash in pocket and i am ok to give my debit or credit card.

When i debated on why card is not accepted, i got following inconsistent & misleading responses:

1.Our Credit Card machine is out of order and has gone for repair with HDFC. I informed that I will come tomorrow or day after and swipe the card, if machine is not working today. I got following response ( point no. 2)
2.Our credit card machine is not working from last 4-5 months and we have raised the issue with HDFC & SONY India Pvt Ltd
3.On further debating, I was informed that we have “CASH PAYMENT ONLY” service agreement with SONY.
4.Another person at reception informed that I should go to nearest ATM and withdraw cash and pay to them, since they don’t accept card at all

I mentioned that such information should either be displayed at counter or printed in "Conditions to repair” clause while accepting product for repair .To which customer care representative rudely replied that he is ready to write that in “Conditions to repair” clause with pen & sign and give it to me.

I would appreciate if SONY India Pvt Ltd, provide response to following queries of mine:

1. Why such big authorized service centers have only payment by cash option?
2. Why such information are not clearly displayed on Center that “CARDS NOT ACCEPTED” or not mentioned in "Conditions to repair” clause while accepting product for repair?
3. Why customer service representatives provides misleading information to customers and take them for granted?
4. What is SONY India accountability in such issues? ( since Advance Electronics easily passed the buck to SONY while responding to my query)

While most of merchants (even a small grocery shop owner) keeps credit card/ debit card machine, to ensure that he don’t loose the customers who are now a days more plastic money savvy rather the keeping cash in pocket, I am nothing less but surprised with dated practice of accepting only cash (whether it is a practice established by service center or by SONY India Pvt Ltd)

At the least Sony India Pvt Ltd should clearly put display board at all its Service Centers across India that “CARDS NOT ACCEPTED” amd mentioned in "Conditions to repair” that Credit/Debit card are not accepted while taking product for repaid.

I wrote e-mail to SONY India Pvt Ltd 7 days back and have yet not heard from them as yet, which is yet another example of taking customers for granted.

Regards,

Rohit Jhamb
([protected])

I have a Sony Bravia LCD TV. The display was not clear. The Sony person came for inspection and I had to send it to the service centre at santacruz for the change of the display panel. While taking the tv on the 9th of feb, 2011, the Sony representative told me that the TV would be done in 4 days. I called back after 4 days, they still hadn't got the part from their manufacturer. He told me it would take another 4 days. I stayed back for 4 more days when I got a call from them on a Friday that they have received the part and the tV would be done 2 days. I called back after 2 days and was very disappointed to hear that the part has still not come. This is the way these people at santacruz service centre work. It has been 20 days now and there is no hope for me to get the tv.
The tv costs 3 lakhs and this is the service I get from them.

The most annoying part is that when I call them to enquire about the tV, they pick up the call and put it on hold for half an hour. This has happened to me 3 times.

My name is Hemanth Kumar Reddy([protected]) from Madanapalli. I am 120kms from Tirupati..I purchased Sony Zylo WITH IMEI NO-[protected]-4SVN 52 in Tirupathi.... First i got strip cable problem and i lost display i went to care center..They replaced the cable but camera lost clarity and not saving captured images. Iinstalled new version software .But problem is not solve..Again i went Customer care center at Tirupathi..They took my problem for 2 days.but they didn't solve the problem..Finally they said motherboard is damaged so they have to send to company for replacement under warranty..it will take 2 months of time for replacement.. I don't have any alternate mobile..What can i do..I don't know why Sony Ericsson became worst then China mobiles..? I need replacement with new mobile..and payback my Bus fares..

I am Ronak Parmar and I have sony T303 mobile which is gifted by my cousin from U.K.
I have problem of slider-belt which i cant find service center in nadiad and anand, so where I have to go for service center near nadiad or in gujrat?
Please reply me or email me on [protected]@yahoo.com or on [protected] as quckly as possible.
With hope.
Thank you.

My sister bought a cell phone last year and within a year, it is starting giving problem. So she went to service center to replace it. Service center guy took the cell phone and said they will check and replace it. But after 3 months now, they are just ignoring it. My sister called them lots of time but no one is giving any proper explanation. Now they are not giving old cell phone also .Every time they say call after some time. She tried to call higher authorities of Sony company in Chennai and Delhi also but they are also just ignoring it.

Please help me in this.

Dear Sir,
As I am a Brand fascination of SONY only so I had given this Sony digital camera model no DSC-W310 as a Puja gift to wife (Pratima Sewa) on 22/09/2010 so I made the invoice on her name. The payment was made by my Credit Card. When we got the intimation letter on winning the prize we were happy.As per the conversation on 03/01/2011 to mobile no:-[protected].I had spoke to their Representative and he had advised me to provide my documents of Passport where my spouse name is written(Pratima Sewa),Pan card,original Lucky Draw Coupon and copy of Sale Invoice to claim my Gift so i have send all the Documents of mine with the original lucky Draw Coupon and the invoice copy.I have also courier the Documents through Blue Dart on 3/01/2011.Ref no#[protected].
But till date i have not received any calls or any gift from them.Please look into the matter and do the necessary as soon as possible.

Please do the needful. Pls mail me at [protected]@rediffmail.com.


Thank you again for your support.plz reply soon .


Sincerely,
Kiran Kr Sewa [protected]@rediffmail.com
H/O Pratima [protected]@yahoo.com
25/2 Rowland Road,
Opp Maxmullar Bhavan,
P.O Elgin Road,
Kolkata-700020,
West Bengal.
[protected],
[protected],

i bought the laptop on 14/07/2010. already two complaints are registered at vijayawada service center, but third complaint is registered today i.e;speakers not working properly in short period of time problems are more please give the solution for this problems to my MAIL([protected]@gmail.com) or cal me to ([protected]) please give me the immediate response for this complaint

Dear Sir,
I purchased sony ericsson Elm on Oct 2010. My mobile got some problem of netwok reception and I had submitted my phone to "Accel Frontline, Bhubaneswar" on Feb 01. They have reported me that the RF board is to be replaced. Then they took 14 days to repaire the mobile by replacing the RF board. In the time of receiving the phone, I've noticed that the volume keys were not working. Immediately I've submitted again to rectify the problem. Then they took another 3 days to repair that one. After using the mobile for some hours, I came to know that the bluetooth is not working. Other lots of features like noise shield, clear voice, megabass etc. are not coming in the "options" which were present previously. The battery consumption is drastically increased. It was taking only six hrs to get switch off in stand by without attending calls or using multimedia. Now the mobile is no longer useful.
Kindly look into the matter seriously because I am really disturbed with the service your people are rendering. This is really ridiculous and harrasing. Now I want a new handset or my money back. Should I go to the consumer court to finalise the issue?

Regards
Tanmaya Mohapatra
Bhubaneswar
Ph. [protected]

I S.Rakesh bought Sony Ericsson Xperia X2 mobile on 12 July 2010 its EMI no is [protected] and i had given for repair in SS Electronics, Ameerpet, Hyderabad. Work order no is SE310SL124480. Problem is head set not charging as well as it is hanging and not connecting to computer. Till 23 febraruary 2011 i did not receive my hand set and i have also given complaint to the customer care department of the company and my service request number is 89579612 but they are not responding to my call as well as talking rashly. The Service center people told that mother board of the hand set was not working properly and the hand set will be replaced after 2 weeks after giving the phone. Till now there was no response from them and their behavior was highly dissatisfying. Please Please do some thing such that i can get my hand set as soon as possible

Dear madam/sir
i hav purchased my sony ericsson w100i on 18 th november.it has the problem of getting restarted again and again.now i am not able to switch on my mobile.i have been facing problems since the day of purchase of this mobile.so kindly check on to this problem and see to the replacement of my mobile.


srikar
email.[protected]@gmail.com

hard disk complaint and less speaker clarity