Sony India Complaints & Reviews

SIR, I HAVE PURCHASE ONE LCD TV MODEL NO KLV32BX300 FROM MUSCAT BUT I HAVE MISSED MY PURCHASE BILL, BUT I HAVE MY WARRANTY CARD WITH DATE OF PURCHASE NOW MY TV WAS IN RF INPUT COMPLIANT AND I WAS INFORMED NEAR MY SONY TV SERVICE STATION, THE ENGINEER WAS CAME AND OPEN MY TV HE SAID RF INPUT COMPLIENT AND HE ASK THE BILL
AND HE SAYS IF YOU HAVE THE ORIGINAL BILL ONLY YOU CAN GET THE WARRANTY OR YOU PAY APPROXIMATE RUPEES 2000/- ONLY. WHAT I CAN DO SIR?

i purchased sony vaio VPCEB36FG on 1/1/2011.now i needs to reinstall windows because of a problem occured during antivirus installation.i haven't done back up recovery methods.so i request you to send me a windows 7 disc and a driver disc too.
contact number-[protected]
address-
Ashik P.M
Padiyath Puthenkattil(H)
Doctor's Lane
Kodungallur
Thrissur

Sir,
I have given my laptop to sony customer care Chandigarh sec34A for reloading my original window that time my laptop having 320 GB hardisk but after reloading window they have provided only 284 GB hardisk in my laptop

The voice of my sony LDC bravia is not clear and is coming out with lts of disturbance. I have raised a complaint on Sony toll free number and they asked me to do some settings but even after those settings the problem didn't get rectified. I called them again on 25th December and they asigned a engineer to see the problem. they provided me the complaint number 6666082. They told me that Engineer will visit within 48 hours. I called them back on 29th Dec (After 4 days) and sony representative told me that they will take 7 days for engineer to visit and told me that engineer will visit on or before 4th of December. Today is 8th o December and I didn't get any one from Sony to look at the LCD. I called them today and they were asking me whether the engineer has visited or not. This is really a disgusting service from such a big brand.

I am writing this to see if it can help.

My mobile number is [protected] or [protected]

Amit Jain.

dear sir we have anaunced the winer of sony diwali 3d scheme(gift digital camera)i have send claim dacuments hard copy to your address.but now he is tell me ur orignal copon is not given by u. but this is not possible becouse i have send all dacuments in one courier (with copon) & this is not possible all dacument is rceived in seled courier which is a given by me & one orignal copon is mising that show sony "frod" with his coustmers when sony want frod then why sholed sony given frods offer kindly give my gift onther way i will go to consumer court for this frods
thanks
ajay
nangal
[protected]

Hi,

My name is Chandan. I had bought Sony Ericsson T715 on 29th April, 2010.
I’m very much disappointed with this mobile because,

1. I had to get this repaired in first 3 months which had a problem with the charger/data cable connecter.
2. In my first service, this was done and was covered under warranty and took around 10 days to get my mobile back.
3. I’m very much disappointed with the service center in Malleshwaram, Bangalore. They will not inform the customer what is going on. They will take the mobile and tell you to sit without informing the customer what is going on. (Later I got to know from another service center that first time they’ll take the mobile to check the physical condition verification)
They also claim that in any Sony center they won’t provide a back up mobile though it may take 10/20 days. That is annoying but I will live with it.
4. I didn’t get a data cable with the mobile and the data cable I took from another Sony center worked only for 1 month.
5. I had to take my mobile again for another service because the flip wasn’t working + data cable problem was there after purchasing a new data cable.
6. I went to the service center in Malleshwaram, Bangalore there the misery started. There some girls will be sitting; they’ll not know anything about mobile, sim, memory card. I gave my mobile and one lady took the mobile, she didn’t inform me to take my memory card, she just gave my sim card back. (They took it for physical damage verification which I was not at all aware of). I asked them that what would be the exact problem. Can it be rectified? If so how long will it take? After they checked it she said that, there is no physical damage you can give the mobile and check what the problem is by tomorrow!! So to know how long it will take they need one day. Later, I asked them the mobile back there was no memory card in my mobile. I asked the service desktop rep, she claimed that you have not given any memory card. One more of the desktop rep said that she gave my memory card to some other customer. I had a meeting and had to leave. They said me to wait for 30 minutes!!! I said them when you get the memory card send it to me to my home. They said they can’t and I had to skip my meeting to get my memory card back.

Now, saturation limit exceeded.
7. I had another problem 2 days after I got out of the service center in Malleshwaram, Bangalore. I was unable to hear and the other person in the other end cannot hear me when I call/receive. 1 day later keypad stopped working. I went to another service center which is in Koramangala, Bangalore. They said something is broken and is not covered under warranty, you need to pay. At least they were more informative than the girls in Malleshwaram service center. I paid 750 INR. They delivered my mobile back saying the issue is fixed. The same day evening, the receiver is unable to hear my voice and I can hear them. I went in between office and gave the mobile back, they said me to wait for one more day. After a day, they said that I need to pay more to get it fixed. I checked the bill in which it is mentioned that the “Repairs carried out on not warranty repairs are covered by warranty for a period of 30 days for the same fault from the date of handling over of the product to the customer.” When I asked the same with them, they say that this is a same problem with a different part fault!!! If you can say this why don’t you just take it out of the terms & conditions?

I want you to please seriously consider my complaint and reply me some sort of solution. It’s not the number of products you sell. Please have some ethics while working. If I don’t get a satisfactory solution to my mail, I’m a senior employee of Logica Pvt Ltd. I’ll put a feedback note on my intranet and suggest all our employees not to buy any more Sony Ericsson mobiles.

I still feel that I’ll receive a “we apologize” e-mail as usual. I’ll never ever suggest anyone to buy Sony Ericsson products.

SIR, THIS IS TO INFORM YOU THAT I HAD GIVEN MY SONY ERICSSON T650I MOBILE FOR SOFTWARE CHANGING ON DECEMBER 9, 2010 WITH WORKORDER NUMBER SE310SK114671 IN SKYCELL, MUTHOOT CHAMBERS, VADAYATTUKOTTA ROAD[protected]. BUT THEY HAVENT STILL REPAIRED THE MOBILE. SO I REQUEST YOU KINDLY TO DO THE NEEDFULL.

MY CONTACT: [protected]

I purchased a sony ericson mobile j10i2 (Elm) on Sunday 2/01/11
i have problem with camera ...it's 5MP camera but photo is very bad & also same line are come in photo. for that see the attchment.
I visited 5/01/11 Sony Ericsson center (mobile technology, D.N. nagar.Andheri-W ) i show them the problem also uploaded new software but problem remain same I, said for new mobile but they not ready ... shopkeeper ready to replace but service centers not ready not even accept it's faulty mobile.they not stop here they said it happen in all mobile it's not big thing that meaning Sony Ericsson selling bad product under the wrong information they ditch customer.
reply,
service centers ppl don't know how to find the fault even it show .
if you ppl have little bit shame so reply me soon

SUMANT
Mob.[protected]
E-mail [protected]@rediffmail.com

My self Subrat Jain frm Bhilwara (raj.)
i have sony ericsson T-715 whose microphone was not working and the phn is in warranty so i gave my phone at jaipur service centre i.e. RT Outsourcing, Reetika tower, 1st floor gopinath marg, Jaipur.
Now its 44 days r over nd still they r just sayin tht ur phone's part which hav to change is not received by them from the company.
I also call at head customer care help desk frm where they r saying the same thing.
I don't know how much more time they need and wht... bt if anyone plzz sort out my problem i really very thankful to him/her.

My name is Mahesh K and I am using Sony Ericsson P1i Mobile IMEI : [protected]. Facing no Display issue and given it to Sony Ericsson Service center
“Ccom Services” Thane, Mumbai, Maharashtra, India on 28th Oct 2010. After 15 Days of follow up they given me estimate of Rs. 2700/- for changing display connector and I approved the same.

After approval they haven’t returned my mobile and whenever I called up they say’s we are doing calibration of it we will handover same to you. So I call up Sony Support on 11 Dec 2010 10:26 AM [[protected]Toll free) – Shrishti ] and registered compliant Complaint ID: 89116797. But after 10 Days no update about compliant, so I call up “Ccom Services” Thane on 20th Dec 2010 for update Mr. “ Vaibhav More said that work in progress when I asked more deeply where is my mobile he said they send it to Sony Chennai repairing center on 18/12/2010 and not provided his Manager number.

On Sony Support on 21st Dec 2010 10:17 AM Coordinator Minakshi given answer that work in progress they don’t know more than this and she can’t provide any Contact details of Sony ericsson escalation matrix other than a email id questions.[protected]@support.sonyericsson.com.

Kindly look into this and resolve this case ASAP.

As already escalated to questions.[protected]@support.sonyericsson.com on 21 dec 2010 but no quick response and solution.

Regards,

Mahesh K

I purchased one Sony Z100 5 CD changer music system at around Rs.30,000/- some few years ago. However, the system got conked and it was not working. I gave the set to Sony Service Centre for repair. However, they failed to repair the set which is quite surprising to me. It was not that old and obviously and surely customers like me want that Sony Service Centre should repair my set. I am helpless and have to discard this set just for a small repair. Maybe a small part went wrong for which surely Sony Service should support and provide the part to set right my costly set. Please advise me where can I contact for remedy.

Thanks
Shyamal Kumar Dey
Hooghly
Mobile :[protected]

I have purchased Experia X10i in Aug 10, it started giving problems
(networking issues, battery issues, etc) after three months of
purchase.
I gave my mobile for repair/change under warrenty at your authorised
servise center Intarvo nehru place, delhi, India vide there workorder
no. SE310INP11589 after approcing again and again with the service center they return my phone after a month of time and said that they have changed the PCB but when I checked the phone it was not working I again contacted with them at this time they again said that it will take time of a month again.


Regarding this I had also spoken to Managers at your service center
but they are not ready to give me an exact date (I will get my phone
back), as i can not go to the service center every week and it casues
damages with respect to time and money.


You are requested to look into the matter and help me in getting my phone repaired.

A line of confermation on the subject matter will be highly appreciated.

Sir
I bought Sony Ericsson Spiro(w 100i) on 15/12/2010 for RS 5000/-. From the same day onwards it has a problem- when camera captures a picture, phone switches off(in bright conditions & when memory card is occupied).
Next day I met the retailer(Atlas Mobile Store, Thodupuzha, idukki,kerala), he said to me to contact sony ericsson service centre. then I met service centre ,they repaired many times but phone had the same problem and they dint repair the phone even after 1/1/2011
But i found that the problem exists for all the w100i phones and it is not only my problem.
Now phone is with me,,,Retailer said me that Sony Ericsson company is not ready to replace the phone.
I am helpless . pls help me.

My phone imei[protected] a w810i is given for a display change to CARE POINT,SONYERICSSON SERVICE CENTRE 23/10/2010 at LINK ROAD,CALICUT,KERALA,INDIA..they returned the phone on 29/10/2010 with a new display.from the next morning the phone has the same problem.so i returned the phone back to the service centre on 30/10/2010..from that day they are cheating me by telling that "please wait"...at last they said that it must be sent to the company for servicing and they need 10 more days.it was on 25/10/10/and still now they hadn't made any steps to make the phone ready.the phone had only a display problem and after giving to service centre its flash stopped working correctly.after a long gap they returned the phone to me with another bill of RS.676 in INR on 26/11/10.with front case change and display correction.but i identifed that memory card is not working after the second service.your servicing made another problem.i returned the phone and they said that it must be sent to company.after a long gap they called me and said phone is ok and when i checked the phone the problem still exists. till now 1/1/11 no improvements are there.i contacted the service centre regularly and they are now avoiding me.those people are cheating me.if this problem is not solved with in two days i will move by court and make as much problems as i can make.its company's fault that made the phones condition worse.i dont want to bear that.when i called last time ie 31/12/10, they said that it cannot be solved.then why should i use a phone that is made faulty by company?? i cant bear it..i dont want to afford the losses...i had made the full payment of the display change.and i also want to know why you are doing such idiotic things like this?.i attach the copies of the bills.i need that phone repaired with in two days..i cant wait no more..

Hi this is Nimit Sharma,

I had purchase a Sony ericssion Spiro(w100i) mobile phone on 9-oct-2010 & i have been chasing to get my handset issue resolved since the date of purchase. Service center provided me various solutions, including replacement of the handset.The replaced handset W395, which is obsolete, is giving me the same problem(hanging & restarting).

My issue is not resolved yet. Please help me out.

Please find the below mail chain


From: nimit sharma [mailto:[protected]@yahoo.com]
Sent: Tuesday, December 21, 2010 1:00 PM
To: Dawar, Komal (Cognizant)
Cc: Sharma, Nimit (Contractor)
Subject: Fw: Re: Sony Ericsson Contact Center, Ticket: 88826301



Nimit sharma

--- On Tue, 21/12/10, nimit sharma <[protected]@yahoo.com> wrote:

From: nimit sharma <[protected]@yahoo.com>
Subject: Re: Sony Ericsson Contact Center, Ticket: 88826301
To: [protected]@rediffmail.com
Cc: ehtisham.[protected]@sonyericsson.com, chandermohan.[protected]@intarvo.com, saurabh.[protected]@intarvo.com, dinesh.[protected]@intarvo.com
Date: Tuesday, 21 December, 2010, 6:58 AM
Dear Kunal,

I have been chasing to get my handset issue resolved since the date of purchase. you provided me various solutions, including replacement of the handset.The replaced handset W395, which is obsolete, is giving me the same problem(hanging & restarting). I would resuest you to please replace my handset with some other popular model like K750i & K790i.
your help would be highly appreciated & will mitigate the pain i have suffered.I believe sony ericssion is a good brand with friendly customer support.


--- On Sun, 5/12/10, nimit sharma <[protected]@yahoo.com> wrote:

From: nimit sharma <[protected]@yahoo.com>
Subject: Re: Sony Ericsson Contact Center, Ticket: 88826301
To: [protected]@rediffmail.com
Cc: ehtisham.[protected]@sonyericsson.com, chandermohan.[protected]@intarvo.com, saurabh.[protected]@intarvo.com, dinesh.[protected]@intarvo.com
Date: Sunday, 5 December, 2010, 8:42 AM

.
Hi,

As you know how many time i visited the service centre but the issue is not resolved yet.
i hope you understand this.
So please get my handset replaced by any other Model of Sony Ericsson of same value otherwiserefund my money back as quick as you can.
Regards
Nimit Sharma
+91-[protected]

--- On Tue, 30/11/10, nimit sharma <[protected]@yahoo.com> wrote:

From: nimit sharma <[protected]@yahoo.com>
Subject: Fw: Re: Sony Ericsson Contact Center, Ticket: 88826301
To: ehtisham.[protected]@sonyericsson.com
Date: Tuesday, 30 November, 2010, 7:37 AM
Hi sir,

This is regarding my mobile phone issue.
I was purchase w100i (spiro) model of sony ericsson before a month before & i am continue facing the hanging & restarting issue from the second day of purchase, i already visited the service center many time but the issue is not resolved yet.
They resubmitt my phone after the second service on the same worksheet, after a day i am facing the same.

Please find the below mail to know, where i was reached to get this issue resolved,but still i am facing that issue alot.

I have been your customer for a number of years and this is the first time that I have been so disappointed with any of your products.

Request you to please look in to this issue.

Note : If the same is repairable kindly repair it, otherwise get my handset replaced by any other Model of Sony Ericsson of same value.


Please find attached worksheets generated by the service center.


Regards
Nimit sharma
+91-[protected]
e-mail - [protected]@yahoo.com
nimit.[protected]@cognizant.com



--- On Tue, 16/11/10, nimit sharma <[protected]@yahoo.com> wrote:

From: nimit sharma <[protected]@yahoo.com>
Subject: Re: AutoReply Sony Ericsson Contact Center, Ticket: 88826301
To: xperia.[protected]@support.sonyericsson.com
Date: Tuesday, 16 November, 2010, 4:06 AM


Hi Hanu Pareek,

I already visit service centre twice.
Please find the below mail for reference & also find attachment for service worksheet & address of service centre.

And please look into the matter ASAP.
I shall be very thankful to you.

Regards
Nimit sharma
+91-[protected]
e-mail - [protected]@yahoo.com
nimit.[protected]@cognizant.com


[protected]@yahoo.com, 10/Nov/2010 02:04:46 EST

From: nimit sharma, [protected]@yahoo.com
To: , dinesh.[protected]@intarvo.com
Subject: Re: Service complaint.

Hi Sir,

As suggested by service centre manager, motherboard has also been replaced.

But unfortunately I am still facing the hanging & restart issue.(software upgradation has also been done by the service center).

I have been your customer for a number of years and this is the first time that I have been so disappointed with any of your products.

Request you to please look in to this issue.

Note : If the same is repairable kindly repair it, otherwise get my handset replaced by any other Model of Sony Ericsson of same value.

Please find the workorder number below -

SE[protected]


Regards
Nimit sharma
+91-[protected]
e-mail - [protected]@yahoo.com
nimit.[protected]@cognizant.com

--- On Fri, 29/10/10, nimit sharma <[protected]@yahoo.com> wrote:

From: nimit sharma <[protected]@yahoo.com>
Subject: Service complaint.
To: dinesh.[protected]@intarvo.com, chandermohan.[protected]@intarvo.com
Cc: saurabh.[protected]@intarvo.com
Date: Friday, 29 October, 2010, 6:14 AM
Hi Sir,

This is regarding the issue facing in sony ericcson spiro,
I am facing hanging & restart issue even after servicing(software upgradation done by the service center),
I was again went to service center regarding the same & the executive told me that issue is not coming
infornt o[censored]s, we unable to help.

Please do the needful,
So i'll be very thankfull to u.

NOTE : that same day there are 4 costumer complaing the same for Spiro.

Please find the handset detail below

Make - Sony erisson
Model - Spiro (w100i)
IMEI.NO. - [protected]
Date of purchase - 9/oct/2010

Please find the workorder number below:
SE[protected]

Date of repair - 23/oct/2010

Regards
Nimit sharma
+91-[protected]
e-mail - [protected]@yahoo.com
nimit.[protected]@cognizant.com















Nimit sharma

--- On Mon, 15/11/10, xperia.[protected]@support.sonyericsson.com <xperia.[protected]@support.sonyericsson.com> wrote:

From: xperia.[protected]@support.sonyericsson.com <xperia.[protected]@support.sonyericsson.com>
Subject: AutoReply Sony Ericsson Contact Center, Ticket: 88826301
To: [protected]@yahoo.com
Date: Monday, 15 November, 2010, 10:21 AM


MyPhone Fun & Downloads Update Service

Dear Nimit,

Thank you for contacting Sony Ericsson Contact Center.
With reference to your mail, we apologize for the inconvenience caused to you.We would request you to visit the service center again and submit the handset there and after submitting the handset please provide us the Job sheet details, IMEI number of the handset and address of the service center, so that we can look into the same and provide you the best possible solution.

Best Regards,
Hanu Pareek
Sony Ericsson Contact Center

If we can be of further assistance, please email to us at questions.[protected]@support.sonyericsson.com.

For the latest news and further product information, kindly visit our website at www.sonyericsson.com

For software downloads and user guides, kindly visit our website at www.sonyericsson.com/support

For content downloads, kindly visit our website at www.sonyericsson.com/fun
In case of any assistance please feel free to contact 39011111, (Prefixed by STD code of your city from Mobile or non-BSNL/non-MTNL No.),[protected]Toll free number from BSNL & MTNL




Contact Us | Legal | Your Privacy
©Copyright[protected]. Sony Ericsson Mobile Communications. All rights reserved.


________________________________________



________________________________________
________________________________________

This line was auto-generated.
Please do not remove or alter text below this line. [X-Ticket:88826301,2]






Nimit sharma

--- On Sun, 5/12/10, nimit sharma <[protected]@yahoo.com> wrote:

From: nimit sharma <[protected]@yahoo.com>
Subject: Re: Sony Ericsson Contact Center, Ticket: 88826301
To: [protected]@rediffmail.com
Cc: ehtisham.[protected]@sonyericsson.com, chandermohan.[protected]@intarvo.com, saurabh.[protected]@intarvo.com, dinesh.[protected]@intarvo.com
Date: Sunday, 5 December, 2010, 8:42 AM

.
Hi,

As you know how many time i visited the service centre but the issue is not resolved yet.
i hope you understand this.
So please get my handset replaced by any other Model of Sony Ericsson of same value otherwiserefund my money back as quick as you can.
Regards
Nimit Sharma
+91-[protected]

--- On Tue, 30/11/10, nimit sharma <[protected]@yahoo.com> wrote:

From: nimit sharma <[protected]@yahoo.com>
Subject: Fw: Re: Sony Ericsson Contact Center, Ticket: 88826301
To: ehtisham.[protected]@sonyericsson.com
Date: Tuesday, 30 November, 2010, 7:37 AM
Hi sir,

This is regarding my mobile phone issue.
I was purchase w100i (spiro) model of sony ericsson before a month before & i am continue facing the hanging & restarting issue from the second day of purchase, i already visited the service center many time but the issue is not resolved yet.
They resubmitt my phone after the second service on the same worksheet, after a day i am facing the same.

Please find the below mail to know, where i was reached to get this issue resolved,but still i am facing that issue alot.

I have been your customer for a number of years and this is the first time that I have been so disappointed with any of your products.

Request you to please look in to this issue.

Note : If the same is repairable kindly repair it, otherwise get my handset replaced by any other Model of Sony Ericsson of same value.


Please find attached worksheets generated by the service center.


Regards
Nimit sharma
+91-[protected]
e-mail - [protected]@yahoo.com
nimit.[protected]@cognizant.com



--- On Tue, 16/11/10, nimit sharma <[protected]@yahoo.com> wrote:

From: nimit sharma <[protected]@yahoo.com>
Subject: Re: AutoReply Sony Ericsson Contact Center, Ticket: 88826301
To: xperia.[protected]@support.sonyericsson.com
Date: Tuesday, 16 November, 2010, 4:06 AM


Hi Hanu Pareek,

I already visit service centre twice.
Please find the below mail for reference & also find attachment for service worksheet & address of service centre.

And please look into the matter ASAP.
I shall be very thankful to you.

Regards
Nimit sharma
+91-[protected]
e-mail - [protected]@yahoo.com
nimit.[protected]@cognizant.com


[protected]@yahoo.com, 10/Nov/2010 02:04:46 EST

From: nimit sharma, [protected]@yahoo.com
To: , dinesh.[protected]@intarvo.com
Subject: Re: Service complaint.

Hi Sir,

As suggested by service centre manager, motherboard has also been replaced.

But unfortunately I am still facing the hanging & restart issue.(software upgradation has also been done by the service center).

I have been your customer for a number of years and this is the first time that I have been so disappointed with any of your products.

Request you to please look in to this issue.

Note : If the same is repairable kindly repair it, otherwise get my handset replaced by any other Model of Sony Ericsson of same value.

Please find the workorder number below -

SE[protected]


Regards
Nimit sharma
+91-[protected]
e-mail - [protected]@yahoo.com
nimit.[protected]@cognizant.com

--- On Fri, 29/10/10, nimit sharma <[protected]@yahoo.com> wrote:

From: nimit sharma <[protected]@yahoo.com>
Subject: Service complaint.
To: dinesh.[protected]@intarvo.com, chandermohan.[protected]@intarvo.com
Cc: saurabh.[protected]@intarvo.com
Date: Friday, 29 October, 2010, 6:14 AM
Hi Sir,

This is regarding the issue facing in sony ericcson spiro,
I am facing hanging & restart issue even after servicing(software upgradation done by the service center),
I was again went to service center regarding the same & the executive told me that issue is not coming
infornt o[censored]s, we unable to help.

Please do the needful,
So i'll be very thankfull to u.

NOTE : that same day there are 4 costumer complaing the same for Spiro.

Please find the handset detail below

Make - Sony erisson
Model - Spiro (w100i)
IMEI.NO. - [protected]
Date of purchase - 9/oct/2010

Please find the workorder number below:
SE[protected]

Date of repair - 23/oct/2010

Regards
Nimit sharma
+91-[protected]
e-mail - [protected]@yahoo.com
nimit.[protected]@cognizant.com















Nimit sharma

--- On Mon, 15/11/10, xperia.[protected]@support.sonyericsson.com <xperia.[protected]@support.sonyericsson.com> wrote:

From: xperia.[protected]@support.sonyericsson.com <xperia.[protected]@support.sonyericsson.com>
Subject: AutoReply Sony Ericsson Contact Center, Ticket: 88826301
To: [protected]@yahoo.com
Date: Monday, 15 November, 2010, 10:21 AM


MyPhone Fun & Downloads Update Service

Dear Nimit,

Thank you for contacting Sony Ericsson Contact Center.
With reference to your mail, we apologize for the inconvenience caused to you.We would request you to visit the service center again and submit the handset there and after submitting the handset please provide us the Job sheet details, IMEI number of the handset and address of the service center, so that we can look into the same and provide you the best possible solution.

Best Regards,
Hanu Pareek
Sony Ericsson Contact Center

If we can be of further assistance, please email to us at questions.[protected]@support.sonyericsson.com.

For the latest news and further product information, kindly visit our website at www.sonyericsson.com

For software downloads and user guides, kindly visit our website at www.sonyericsson.com/support

For content downloads, kindly visit our website at www.sonyericsson.com/fun
In case of any assistance please feel free to contact 39011111, (Prefixed by STD code of your city from Mobile or non-BSNL/non-MTNL No.),[protected]Toll free number from BSNL & MTNL




Contact Us | Legal | Your Privacy
©Copyright[protected]. Sony Ericsson Mobile Communications. All rights reserved.


________________________________________



________________________________________
________________________________________

This line was auto-generated.
Please do not remove or alter text below this line. [X-Ticket:88826301,2]

We bought this sony Bravia television on 19dec 2010 from a shop in bangalore named UNILET appliances pvt ltd (number -13 sahakar nagar )and It's not even a week the television stopped working.
When we informed UNILET about this they were least bothered about the same and told us that we would see that shortly however they did not take any action.
At last we contacted SONY head office in DEHLI they told us that they haven't recieved any complaint from UNILET Pvt ltd about this so they logged our complaint and told us that it would take 48 hours to sort that out still nothing happened.
First of all that SONY product is not upto the mark that got faulty in less than a weeks time ,however i understand it is an electronics item there could be issues that cannot be bypassed.Secondlly the UNILET shop from where we bought this product is least bothered of their customer's and they do not provide after sales service.

Regards
Kinshuk sikri
Bangalore
[protected]

Dear Team,

The Sai Sony Service Centre have taken My Sony music system (Model - GR7) for repair on 12.05.2010 till date they have not return back my system.

Many a time i have tried their number however reception people always told me that they will send the same today till now i have not received the same.

I have the Bill with me.

Please help me to get my Music system back.

Dear Sir,

We had purchased SONY BRAVIA LCD TV Model KLV32S 550A from Singapore on 10, September 2009. Using at Chennai India. On 15-09-10 we had problem on this LCD TV. We registered complaint on 18-09-10. Complaint ref # 5983673.

Your service dealer M/s. Digital vision rep came & inspected on 21-09-10 told that LCD Panel failed same to be needs replacement. 24-09-10 Digital vision called and told that the estimated replacement cost will be Rs.9545/- It is highly unfeasible for me after spending Rs. 40,000/- to purchase such premium product like Sony spent another 10000/- for repair cost with in 12 Months.

Twice I was called and sent sequence of mail requested them repair it on warranty as it was failed with in one year. And it is needless to mention that it is surely manufacturing problem.

It is the clear indication of such early hrs failure is due to manufacturing defect. SONY team holds legal as well as moral responsibility to replace said LCD panel free of cost. It is not affected any physical damage or abuse or any other warranty violations.

Mr. Sharon Maria of Sony India service team is not ready to pay attention to my words as it was purchased outside of India and I missed the warranty document. Paper is not only authority to prove it can be repaired under warranty. First up all it is Sony brand and Sl no and bar code are the identification of the any product come out of factory. With that they can take up the matter.

I was failing to get the correct product support from SONY India. Therefore finally I am seeking your help to resolve this issue.

I Request your kind intervention on this issue to sort it out.

Thanks & Regards,
T. Kalyan Kumar.
Chennai
Mobile no: [protected].
E mail: [protected]@yahoo.com

Hi, This is Kalidass,[protected] S/o A.Gopalan, my problem is also like Mr.Dipankar Mitra (Compliant No.5826989) , My problem is also there for the last six months, I too purchased the same model in Nov 2008. Model No. KLV 32S400A. S.No.1210610. Address- 19 Haritha Enclave, CTO Colony III Street, West Tambaram, Chennai-45.
After 5 to 20 minutes of watching TV, the LCD screen goes dark slowly, until it is completely black, after that only voice is coming.

Finally when it has become black totally we called Sony Toll free number, in turn they gave local Service centre number for South Chennai, Tambaram Region. “Chennai Service”, Call registered on 14.12.2010, Regn No.400, contact number of Chennai Service is [protected]

The Engineer came finally and gave the shock of Rs.15000 estimate for panel replacement.
I don't know what’s happening in Sony these days. If a LCT TV worth of Rs.40,000/- needs a maintenance of 15,000/- per 18 months, its shame on SONY for manufacturing and selling in Indian markets.

I am the Sony lover and my Previous two CRT TV was also Sony and my desktop's display also 17" Sony LCD which I replaced for a 15" SONY CRT.

I can't under stand why Sony is doing like this, why Sony not supporting of the bad quality product. It is shame for SONY to bring such a bad model in the Indian market. Does Sony do this in US & European market where consumer are well protected by the Law.

I request to Sony to take necessary action to fix our problems, caused by the sub-standard panels, which fails with in 18 months or so.

Hi-

I purchased a new Sony Zylo phone on 2nd sep 2010 but after a couple of weeks, some problems occurred in slider (all the buttons stop working when slider is open) and also with screen display

I enquired various Sony Authorized service centers ( in Gurgaon and Dehradun) and I was told that there is some problem with slide cable which is a manufacturing defect and that part is not available and no near by date was given for availability of the same

I purchased Sony phone for the first time and the experienced I had so far with product and service is truly pathetic and unacceptable

I have mailed to their customer care 4 to 5 times but response from their side

Kindly help me in replacing my phone

Regards

Arvin Malik
Gurgaon, Haryana
India
+91 [protected]