Sony India Complaints & Reviews

My phone imei[protected] a w810i is given for a display change to CARE POINT,SONYERICSSON SERVICE CENTRE 23/10/2010 at LINK ROAD,CALICUT,KERALA,INDIA..they returned the phone on 29/10/2010 with a new display.from the next morning the phone has the same problem.so i returned the phone back to the service centre on 30/10/2010..from that day they are cheating me by telling that "please wait"...at last they said that it must be sent to the company for servicing and they need 10 more days.it was on 25/10/10/and still now they hadn't made any steps to make the phone ready.the phone had only a display problem and after giving to service centre its flash stopped working correctly.after a long gap they returned the phone to me with another bill of RS.676 in INR on 26/11/10.with front case change and display correction.but i identifed that memory card is not working after the second service.your servicing made another problem.i returned the phone and they said that it must be sent to company.after a long gap they called me and said phone is ok and when i checked the phone the problem still exists. till now 1/1/11 no improvements are there.i contacted the service centre regularly and they are now avoiding me.those people are cheating me.if this problem is not solved with in two days i will move by court and make as much problems as i can make.its company's fault that made the phones condition worse.i dont want to bear that.when i called last time ie 31/12/10, they said that it cannot be solved.then why should i use a phone that is made faulty by company?? i cant bear it..i dont want to afford the losses...i had made the full payment of the display change.and i also want to know why you are doing such idiotic things like this?.i attach the copies of the bills.i need that phone repaired with in two days..i cant wait no more..

Hi this is Nimit Sharma,

I had purchase a Sony ericssion Spiro(w100i) mobile phone on 9-oct-2010 & i have been chasing to get my handset issue resolved since the date of purchase. Service center provided me various solutions, including replacement of the handset.The replaced handset W395, which is obsolete, is giving me the same problem(hanging & restarting).

My issue is not resolved yet. Please help me out.

Please find the below mail chain


From: nimit sharma [mailto:[protected]@yahoo.com]
Sent: Tuesday, December 21, 2010 1:00 PM
To: Dawar, Komal (Cognizant)
Cc: Sharma, Nimit (Contractor)
Subject: Fw: Re: Sony Ericsson Contact Center, Ticket: 88826301



Nimit sharma

--- On Tue, 21/12/10, nimit sharma <[protected]@yahoo.com> wrote:

From: nimit sharma <[protected]@yahoo.com>
Subject: Re: Sony Ericsson Contact Center, Ticket: 88826301
To: [protected]@rediffmail.com
Cc: ehtisham.[protected]@sonyericsson.com, chandermohan.[protected]@intarvo.com, saurabh.[protected]@intarvo.com, dinesh.[protected]@intarvo.com
Date: Tuesday, 21 December, 2010, 6:58 AM
Dear Kunal,

I have been chasing to get my handset issue resolved since the date of purchase. you provided me various solutions, including replacement of the handset.The replaced handset W395, which is obsolete, is giving me the same problem(hanging & restarting). I would resuest you to please replace my handset with some other popular model like K750i & K790i.
your help would be highly appreciated & will mitigate the pain i have suffered.I believe sony ericssion is a good brand with friendly customer support.


--- On Sun, 5/12/10, nimit sharma <[protected]@yahoo.com> wrote:

From: nimit sharma <[protected]@yahoo.com>
Subject: Re: Sony Ericsson Contact Center, Ticket: 88826301
To: [protected]@rediffmail.com
Cc: ehtisham.[protected]@sonyericsson.com, chandermohan.[protected]@intarvo.com, saurabh.[protected]@intarvo.com, dinesh.[protected]@intarvo.com
Date: Sunday, 5 December, 2010, 8:42 AM

.
Hi,

As you know how many time i visited the service centre but the issue is not resolved yet.
i hope you understand this.
So please get my handset replaced by any other Model of Sony Ericsson of same value otherwiserefund my money back as quick as you can.
Regards
Nimit Sharma
+91-[protected]

--- On Tue, 30/11/10, nimit sharma <[protected]@yahoo.com> wrote:

From: nimit sharma <[protected]@yahoo.com>
Subject: Fw: Re: Sony Ericsson Contact Center, Ticket: 88826301
To: ehtisham.[protected]@sonyericsson.com
Date: Tuesday, 30 November, 2010, 7:37 AM
Hi sir,

This is regarding my mobile phone issue.
I was purchase w100i (spiro) model of sony ericsson before a month before & i am continue facing the hanging & restarting issue from the second day of purchase, i already visited the service center many time but the issue is not resolved yet.
They resubmitt my phone after the second service on the same worksheet, after a day i am facing the same.

Please find the below mail to know, where i was reached to get this issue resolved,but still i am facing that issue alot.

I have been your customer for a number of years and this is the first time that I have been so disappointed with any of your products.

Request you to please look in to this issue.

Note : If the same is repairable kindly repair it, otherwise get my handset replaced by any other Model of Sony Ericsson of same value.


Please find attached worksheets generated by the service center.


Regards
Nimit sharma
+91-[protected]
e-mail - [protected]@yahoo.com
nimit.[protected]@cognizant.com



--- On Tue, 16/11/10, nimit sharma <[protected]@yahoo.com> wrote:

From: nimit sharma <[protected]@yahoo.com>
Subject: Re: AutoReply Sony Ericsson Contact Center, Ticket: 88826301
To: xperia.[protected]@support.sonyericsson.com
Date: Tuesday, 16 November, 2010, 4:06 AM


Hi Hanu Pareek,

I already visit service centre twice.
Please find the below mail for reference & also find attachment for service worksheet & address of service centre.

And please look into the matter ASAP.
I shall be very thankful to you.

Regards
Nimit sharma
+91-[protected]
e-mail - [protected]@yahoo.com
nimit.[protected]@cognizant.com


[protected]@yahoo.com, 10/Nov/2010 02:04:46 EST

From: nimit sharma, [protected]@yahoo.com
To: , dinesh.[protected]@intarvo.com
Subject: Re: Service complaint.

Hi Sir,

As suggested by service centre manager, motherboard has also been replaced.

But unfortunately I am still facing the hanging & restart issue.(software upgradation has also been done by the service center).

I have been your customer for a number of years and this is the first time that I have been so disappointed with any of your products.

Request you to please look in to this issue.

Note : If the same is repairable kindly repair it, otherwise get my handset replaced by any other Model of Sony Ericsson of same value.

Please find the workorder number below -

SE[protected]


Regards
Nimit sharma
+91-[protected]
e-mail - [protected]@yahoo.com
nimit.[protected]@cognizant.com

--- On Fri, 29/10/10, nimit sharma <[protected]@yahoo.com> wrote:

From: nimit sharma <[protected]@yahoo.com>
Subject: Service complaint.
To: dinesh.[protected]@intarvo.com, chandermohan.[protected]@intarvo.com
Cc: saurabh.[protected]@intarvo.com
Date: Friday, 29 October, 2010, 6:14 AM
Hi Sir,

This is regarding the issue facing in sony ericcson spiro,
I am facing hanging & restart issue even after servicing(software upgradation done by the service center),
I was again went to service center regarding the same & the executive told me that issue is not coming
infornt o[censored]s, we unable to help.

Please do the needful,
So i'll be very thankfull to u.

NOTE : that same day there are 4 costumer complaing the same for Spiro.

Please find the handset detail below

Make - Sony erisson
Model - Spiro (w100i)
IMEI.NO. - [protected]
Date of purchase - 9/oct/2010

Please find the workorder number below:
SE[protected]

Date of repair - 23/oct/2010

Regards
Nimit sharma
+91-[protected]
e-mail - [protected]@yahoo.com
nimit.[protected]@cognizant.com















Nimit sharma

--- On Mon, 15/11/10, xperia.[protected]@support.sonyericsson.com <xperia.[protected]@support.sonyericsson.com> wrote:

From: xperia.[protected]@support.sonyericsson.com <xperia.[protected]@support.sonyericsson.com>
Subject: AutoReply Sony Ericsson Contact Center, Ticket: 88826301
To: [protected]@yahoo.com
Date: Monday, 15 November, 2010, 10:21 AM


MyPhone Fun & Downloads Update Service

Dear Nimit,

Thank you for contacting Sony Ericsson Contact Center.
With reference to your mail, we apologize for the inconvenience caused to you.We would request you to visit the service center again and submit the handset there and after submitting the handset please provide us the Job sheet details, IMEI number of the handset and address of the service center, so that we can look into the same and provide you the best possible solution.

Best Regards,
Hanu Pareek
Sony Ericsson Contact Center

If we can be of further assistance, please email to us at questions.[protected]@support.sonyericsson.com.

For the latest news and further product information, kindly visit our website at www.sonyericsson.com

For software downloads and user guides, kindly visit our website at www.sonyericsson.com/support

For content downloads, kindly visit our website at www.sonyericsson.com/fun
In case of any assistance please feel free to contact 39011111, (Prefixed by STD code of your city from Mobile or non-BSNL/non-MTNL No.),[protected]Toll free number from BSNL & MTNL




Contact Us | Legal | Your Privacy
©Copyright[protected]. Sony Ericsson Mobile Communications. All rights reserved.


________________________________________



________________________________________
________________________________________

This line was auto-generated.
Please do not remove or alter text below this line. [X-Ticket:88826301,2]






Nimit sharma

--- On Sun, 5/12/10, nimit sharma <[protected]@yahoo.com> wrote:

From: nimit sharma <[protected]@yahoo.com>
Subject: Re: Sony Ericsson Contact Center, Ticket: 88826301
To: [protected]@rediffmail.com
Cc: ehtisham.[protected]@sonyericsson.com, chandermohan.[protected]@intarvo.com, saurabh.[protected]@intarvo.com, dinesh.[protected]@intarvo.com
Date: Sunday, 5 December, 2010, 8:42 AM

.
Hi,

As you know how many time i visited the service centre but the issue is not resolved yet.
i hope you understand this.
So please get my handset replaced by any other Model of Sony Ericsson of same value otherwiserefund my money back as quick as you can.
Regards
Nimit Sharma
+91-[protected]

--- On Tue, 30/11/10, nimit sharma <[protected]@yahoo.com> wrote:

From: nimit sharma <[protected]@yahoo.com>
Subject: Fw: Re: Sony Ericsson Contact Center, Ticket: 88826301
To: ehtisham.[protected]@sonyericsson.com
Date: Tuesday, 30 November, 2010, 7:37 AM
Hi sir,

This is regarding my mobile phone issue.
I was purchase w100i (spiro) model of sony ericsson before a month before & i am continue facing the hanging & restarting issue from the second day of purchase, i already visited the service center many time but the issue is not resolved yet.
They resubmitt my phone after the second service on the same worksheet, after a day i am facing the same.

Please find the below mail to know, where i was reached to get this issue resolved,but still i am facing that issue alot.

I have been your customer for a number of years and this is the first time that I have been so disappointed with any of your products.

Request you to please look in to this issue.

Note : If the same is repairable kindly repair it, otherwise get my handset replaced by any other Model of Sony Ericsson of same value.


Please find attached worksheets generated by the service center.


Regards
Nimit sharma
+91-[protected]
e-mail - [protected]@yahoo.com
nimit.[protected]@cognizant.com



--- On Tue, 16/11/10, nimit sharma <[protected]@yahoo.com> wrote:

From: nimit sharma <[protected]@yahoo.com>
Subject: Re: AutoReply Sony Ericsson Contact Center, Ticket: 88826301
To: xperia.[protected]@support.sonyericsson.com
Date: Tuesday, 16 November, 2010, 4:06 AM


Hi Hanu Pareek,

I already visit service centre twice.
Please find the below mail for reference & also find attachment for service worksheet & address of service centre.

And please look into the matter ASAP.
I shall be very thankful to you.

Regards
Nimit sharma
+91-[protected]
e-mail - [protected]@yahoo.com
nimit.[protected]@cognizant.com


[protected]@yahoo.com, 10/Nov/2010 02:04:46 EST

From: nimit sharma, [protected]@yahoo.com
To: , dinesh.[protected]@intarvo.com
Subject: Re: Service complaint.

Hi Sir,

As suggested by service centre manager, motherboard has also been replaced.

But unfortunately I am still facing the hanging & restart issue.(software upgradation has also been done by the service center).

I have been your customer for a number of years and this is the first time that I have been so disappointed with any of your products.

Request you to please look in to this issue.

Note : If the same is repairable kindly repair it, otherwise get my handset replaced by any other Model of Sony Ericsson of same value.

Please find the workorder number below -

SE[protected]


Regards
Nimit sharma
+91-[protected]
e-mail - [protected]@yahoo.com
nimit.[protected]@cognizant.com

--- On Fri, 29/10/10, nimit sharma <[protected]@yahoo.com> wrote:

From: nimit sharma <[protected]@yahoo.com>
Subject: Service complaint.
To: dinesh.[protected]@intarvo.com, chandermohan.[protected]@intarvo.com
Cc: saurabh.[protected]@intarvo.com
Date: Friday, 29 October, 2010, 6:14 AM
Hi Sir,

This is regarding the issue facing in sony ericcson spiro,
I am facing hanging & restart issue even after servicing(software upgradation done by the service center),
I was again went to service center regarding the same & the executive told me that issue is not coming
infornt o[censored]s, we unable to help.

Please do the needful,
So i'll be very thankfull to u.

NOTE : that same day there are 4 costumer complaing the same for Spiro.

Please find the handset detail below

Make - Sony erisson
Model - Spiro (w100i)
IMEI.NO. - [protected]
Date of purchase - 9/oct/2010

Please find the workorder number below:
SE[protected]

Date of repair - 23/oct/2010

Regards
Nimit sharma
+91-[protected]
e-mail - [protected]@yahoo.com
nimit.[protected]@cognizant.com















Nimit sharma

--- On Mon, 15/11/10, xperia.[protected]@support.sonyericsson.com <xperia.[protected]@support.sonyericsson.com> wrote:

From: xperia.[protected]@support.sonyericsson.com <xperia.[protected]@support.sonyericsson.com>
Subject: AutoReply Sony Ericsson Contact Center, Ticket: 88826301
To: [protected]@yahoo.com
Date: Monday, 15 November, 2010, 10:21 AM


MyPhone Fun & Downloads Update Service

Dear Nimit,

Thank you for contacting Sony Ericsson Contact Center.
With reference to your mail, we apologize for the inconvenience caused to you.We would request you to visit the service center again and submit the handset there and after submitting the handset please provide us the Job sheet details, IMEI number of the handset and address of the service center, so that we can look into the same and provide you the best possible solution.

Best Regards,
Hanu Pareek
Sony Ericsson Contact Center

If we can be of further assistance, please email to us at questions.[protected]@support.sonyericsson.com.

For the latest news and further product information, kindly visit our website at www.sonyericsson.com

For software downloads and user guides, kindly visit our website at www.sonyericsson.com/support

For content downloads, kindly visit our website at www.sonyericsson.com/fun
In case of any assistance please feel free to contact 39011111, (Prefixed by STD code of your city from Mobile or non-BSNL/non-MTNL No.),[protected]Toll free number from BSNL & MTNL




Contact Us | Legal | Your Privacy
©Copyright[protected]. Sony Ericsson Mobile Communications. All rights reserved.


________________________________________



________________________________________
________________________________________

This line was auto-generated.
Please do not remove or alter text below this line. [X-Ticket:88826301,2]

We bought this sony Bravia television on 19dec 2010 from a shop in bangalore named UNILET appliances pvt ltd (number -13 sahakar nagar )and It's not even a week the television stopped working.
When we informed UNILET about this they were least bothered about the same and told us that we would see that shortly however they did not take any action.
At last we contacted SONY head office in DEHLI they told us that they haven't recieved any complaint from UNILET Pvt ltd about this so they logged our complaint and told us that it would take 48 hours to sort that out still nothing happened.
First of all that SONY product is not upto the mark that got faulty in less than a weeks time ,however i understand it is an electronics item there could be issues that cannot be bypassed.Secondlly the UNILET shop from where we bought this product is least bothered of their customer's and they do not provide after sales service.

Regards
Kinshuk sikri
Bangalore
[protected]

Dear Team,

The Sai Sony Service Centre have taken My Sony music system (Model - GR7) for repair on 12.05.2010 till date they have not return back my system.

Many a time i have tried their number however reception people always told me that they will send the same today till now i have not received the same.

I have the Bill with me.

Please help me to get my Music system back.

Dear Sir,

We had purchased SONY BRAVIA LCD TV Model KLV32S 550A from Singapore on 10, September 2009. Using at Chennai India. On 15-09-10 we had problem on this LCD TV. We registered complaint on 18-09-10. Complaint ref # 5983673.

Your service dealer M/s. Digital vision rep came & inspected on 21-09-10 told that LCD Panel failed same to be needs replacement. 24-09-10 Digital vision called and told that the estimated replacement cost will be Rs.9545/- It is highly unfeasible for me after spending Rs. 40,000/- to purchase such premium product like Sony spent another 10000/- for repair cost with in 12 Months.

Twice I was called and sent sequence of mail requested them repair it on warranty as it was failed with in one year. And it is needless to mention that it is surely manufacturing problem.

It is the clear indication of such early hrs failure is due to manufacturing defect. SONY team holds legal as well as moral responsibility to replace said LCD panel free of cost. It is not affected any physical damage or abuse or any other warranty violations.

Mr. Sharon Maria of Sony India service team is not ready to pay attention to my words as it was purchased outside of India and I missed the warranty document. Paper is not only authority to prove it can be repaired under warranty. First up all it is Sony brand and Sl no and bar code are the identification of the any product come out of factory. With that they can take up the matter.

I was failing to get the correct product support from SONY India. Therefore finally I am seeking your help to resolve this issue.

I Request your kind intervention on this issue to sort it out.

Thanks & Regards,
T. Kalyan Kumar.
Chennai
Mobile no: [protected].
E mail: [protected]@yahoo.com

Hi, This is Kalidass,[protected] S/o A.Gopalan, my problem is also like Mr.Dipankar Mitra (Compliant No.5826989) , My problem is also there for the last six months, I too purchased the same model in Nov 2008. Model No. KLV 32S400A. S.No.1210610. Address- 19 Haritha Enclave, CTO Colony III Street, West Tambaram, Chennai-45.
After 5 to 20 minutes of watching TV, the LCD screen goes dark slowly, until it is completely black, after that only voice is coming.

Finally when it has become black totally we called Sony Toll free number, in turn they gave local Service centre number for South Chennai, Tambaram Region. “Chennai Service”, Call registered on 14.12.2010, Regn No.400, contact number of Chennai Service is [protected]

The Engineer came finally and gave the shock of Rs.15000 estimate for panel replacement.
I don't know what’s happening in Sony these days. If a LCT TV worth of Rs.40,000/- needs a maintenance of 15,000/- per 18 months, its shame on SONY for manufacturing and selling in Indian markets.

I am the Sony lover and my Previous two CRT TV was also Sony and my desktop's display also 17" Sony LCD which I replaced for a 15" SONY CRT.

I can't under stand why Sony is doing like this, why Sony not supporting of the bad quality product. It is shame for SONY to bring such a bad model in the Indian market. Does Sony do this in US & European market where consumer are well protected by the Law.

I request to Sony to take necessary action to fix our problems, caused by the sub-standard panels, which fails with in 18 months or so.

Hi-

I purchased a new Sony Zylo phone on 2nd sep 2010 but after a couple of weeks, some problems occurred in slider (all the buttons stop working when slider is open) and also with screen display

I enquired various Sony Authorized service centers ( in Gurgaon and Dehradun) and I was told that there is some problem with slide cable which is a manufacturing defect and that part is not available and no near by date was given for availability of the same

I purchased Sony phone for the first time and the experienced I had so far with product and service is truly pathetic and unacceptable

I have mailed to their customer care 4 to 5 times but response from their side

Kindly help me in replacing my phone

Regards

Arvin Malik
Gurgaon, Haryana
India
+91 [protected]

Hi,

In reference to above mentioned subject that I am very much frustrated after I bought Sony Ericsson Xperia X2 (The Electronics Store, DLF Place, Saket, Bill No. 4CB[protected], IMEI no. [protected] dated 01-Jun-10 for Rs.24996.00) as I was using P 910i since Yr 2006 and it’s was quite good experience and I used all available applications which always give me feel of proud to own P 910i.

After I lost that phone I went for Sony Ericsson only as told by dealer that you can transfer backup of P910i to Xperia which is not possible.

I bought Xperia on 01-Jun-10 but because some renovation is going at my home on I am not able to use my phone now I started to explore the phone but I am totally disappointed as it’s too slow to response the application and infect could not perform action applied and hanged while using (Require to switch off/on). I cannot explain all as no. of issues in phone.

I have updated with latest software version and also given to Sony authorized service centre (Technocare, Lajpat Nagar-II on 08-Nov-10) and they have my phone with new IMEI ([protected]) after using new phone also experiencing the same concerns. I don’t understand why this phone lunched in market for beta testing.

I really don’t understand what to do with this phone as I spent huge amount money and could not able to use it. It’s impacting my business responsibility.

Requesting you please take action at your end immediately refund the money I have spent to buy this phone.

I use to prefer Sony products and using all products for personnel use and I never thought that Sony will also produce such kind of product.

I have given handset to Service Centre Technocare, I-11 Lajpat Nagar-2, Near Hero Honda Showroom, New Delhi Ph.[protected].

1. Workorder No. SE310TCC11633 dated Nov 08,2010 Handset Replaced on Nov 13
2. Workorder No. SE310TCC12306 dated Dec 11,2010 Handset Replaced on Dec 18
3. Workorder No SE310TCC12437 dated Dec 18,2010 Pending with Service Centre

Also logged case with Sony call centre (Case ID 89177902 dated 18-Dec-10) requested for refund of money and also registered through Sony email compliant Ticket 88971792 dated 25-Nov.

I am not getting any proper response to when I will get my money back as I am helpless and bought another handset avoid to hamper my routine office duties.

Requesting you please do the needfull.


Regards & Thanks,

Ravish Kakkar

J 241 Saket

New Delhi-17

M: +91-[protected]

the mode switch of my v cam wasnt working so i took it to sony authorised service centre in trivandrum, madona sales and they said that the mopde switch needs to be replaced. I left the cam with them but even after a week it coudnt be repaired as the part wasnt available. At that point of time i was serving in trivandrum and i was going to japan for a fortnight and i needed the vcam and since i was going thru delh i thought tat i will get repaired at delhi where i will be staying for 10 days before going to delhi. In delhi i took the vcam to sony authorised sevice centre, somru technologies, 114 palam extension sector7, dwarka, new delhi-75. they said that it will take them 2-3 day to repair the vcam. bit even after 7 days due to non availability of part the vcam couldnt be repaired and on 23/09 i left for japan without the vcam. i returned back from japan on 8/09 and on 9/09 i went to somru technologies to get the cam and they said that it has been repaired. on checking the vcam i gound that even though the mode switch was working they had spoilt the lens of the vcam. Initially they didnt agree that it was their fault but later they accepted their fault nd agreed to repier the same free of charges but said that it will take another week;. i told them that im not from delhi and its not possible for me to come to delhi from trivandrum to collect the vcam, but they said that they are helpless and that the vcamcan only be repaired after the part is available, so i left the vcam with them and left fortrivandrum. in the meantime i got posted to indore and it been 2 and half months and my camera is yet to be repaired. they have never called back and informed me about the status, however every call of mine has benn replied with the same answer- part will be available in one week and the vcam will be repaired. I donno what to do, i cannot take the vcam without getting it repaired by them and they are not repairing the camera which they spoiled during repair.

Date :[protected]

To,
Sony India Limited
India


Sirs,

I had purchased a 26” SONY BRAVIA LCD TV for my home on[protected] from MALDA (WEST BENGAL) Dealer. It became out of order on[protected]. I had informed the matter to your local dealer and then to your Authorized Service Centre at MALDA. They had sent two service personnel to my home for look into the matter. But they had been found layman and could not diagnose the problem of the TV rather they proposed me to send the TV to their service centre. I had arranged to send the TV to your Authorized Service Centre on[protected]. After examining the TV they informed me that the POWER BOARD is defective and to be replaced. I requested them to repair the segment of the board which was defective so that the bill would be minimized. But the service personnel of the Authorized Service Centre told me that the defective segment can not be repaired. After a month on 14/10/2010 they informed me that the TV has been repaired by replacing a Power Board and billed Rs. 9500/- against repairing. Then I requested them to reduce the bill amount because the amount is too high to be afforded. They have given me an option either to pay the full repairing amount of Rs. 9500/- or if I allow them to take defective board they would make a discount of 20% and I have to pay Rs. 7600/-. Moreover the service centre giving only one month guaranty on the new board.

In this circumstance, I wish to ask you that if the segment of the board could not be repaired why the authorized service centre is ready to take it from me ??? It means the said board can be repaired. But only to exploit the customer and to make their sale, they have replaced the entire board ! If my TV creates the same problem after one month (as the service centre provides one month guaranty) what shall I do ?? Shall I have to replace the board again with the huge amount ?? Have I purchased your TV for 2 or 3 years ??

I request you to look into the matter carefully and inform me immediately otherwise I shall have no other option but to take necessary steps against your Service Centre.

Regards

SUSANTA NANDY
DOLMANCHA PARA,
SAHAPUR
PO NAGESWARPUR,
MALDA (West Bengal)
Cell # [protected]

hai...
i am Mr.Sarath K Babu from kerala came all to chennai to repair my mobile at chennai anna nagar sony show room named swagat sony showroom servicing center. i called up the show room and they told that it will cost 2800rs for the touch screen including the service charge and there by i ordered for the screen. after reaching chennai they told that it will cost about 5500rs for the screen. this is not what expected from a multi national company like sony. this case is a curious one which will make the customers feel bad about the company and its servicing. the people working at the showroom was behaving like as if we customers are beggers and they are not at all giving any respect for the customers. this is not to be further encouraged by the company like sony. i got the mobile repaired at other shop for just rs.800. see the difference in the rates its more than 300rs. i enquired here at kerala also about the rate of the touch pad and screen and the rate i got was 1800rs, but they told it will take more than 1 month to get the spares. so kindly take this to ur notice and take appropriate action against this. looking forward for ur reply([protected]@gmail.com). don't ever let this type of incidents happen again with sony customers.. i feel so bad for what had happened,your service center's should not cheat customers like this.


take care with this service center at chennai

"swagat sony mobile showroom servicing center,anna nagar,
shanti colony, 4th avenue road,chennai 40"



your's faithfully
sarath k babu

SIR I AM UTHIRAKUMAR, MOBILE - [protected], I HAVE PURCHESED SONY DIGITAL CAMERA(MODEL DSC-S2000) IN OPTIONS (THE ELECTRONIC SUPER MARKET),SHOP NO -112&113,GROND FLOOR,RAAHAT PLAZA,172,ARCOT ROAD,VADAPALANI,CHENNAI-26, ON 04 MARCH 2010,STILL NOW HE DID NOT GIVEN ORIGINAL WARRENTY CARD,OTHERWISE GIVEN A DUPLICATE WARRENTY CARD, IT IS NOT VALIABLE IN ANY SONYAUTHERISED DELAR,IF ANY PROBLEM OCCUR IN MY CAMERA I COULD NOT POSSIBLE TO FREE SERIVE IN ANY SONY AUTHORISED DELAR,I HAVE A DOUBT THIS CAMERA IS ORIGINAL OR NOT,SO PLEASE TAKE ACTION AGAIN THIS SHOP AND ARRANGE ORIGINAL WARRENTY CARD,

I had purchased a sony ericsson spiro w 100i in month of october 15/10/2010 i was having lots of problems from first use e.g it was getting hanged and restarted itself and i was not able to access internet at all i was not able to download even a single wallpaper even downloading a song was impossilbe

As far as service center and sony ericsson customer care is concerned they are not giving any kind of support,

When i went to the service center they upgraded it with new software twice "se[protected]" on 23 october and it was resubmitted on 25 october in noida sector 18 but still problems were stood same as earlier,

Last time i submitted my handset in service center "SE310VRO10854" in rohini sector 3 as per their information motherboard was needed to be changed and it was changed also but even now i am having same concerns with the mobile and i have not used it properly for one day even kindly help me out as now i am not intrested in this handset anymore and i want my money to be refunded asap..

Contact number [protected]
Email [protected]@gmail.com
IMEI [protected]
Purchase Date 15/10/2010
First Complaint 23/10/2010 SE[protected]
Second Complaint 25/10/2010 SE[protected]
Third Complaint SE310VRO10854



"""""If I don’t get any resolution within 3 working days I will go to consumer court, also file a case of mental harassment against sony ericsson. """"""

Dear Sir/Madam
I bought Sony Ericsson Hazel (J20i) model on 17th December 2010, as the World knows it has 5 megapixel camera but when we click the image and transfer it to the computer it shows 1600*1200 resolution and in phone if we see the details(information) of the picture it shows 5 megapixel resolution i.e. 2592*1944, the camera is set to 5 megapixel mode, so either my computer is wrong or Sony Ericsson Hazel. I want the explanation.
Thanks
Sushil Agarwal

I recently ordered a Sony 4Gb Pendrive from HomeShop18. However as I do not do much shopping online I was hesitant to pay through a credit card. Not only that I am also not very comfortable with giving out my details online. But I found out that Homeshop18 has a offer whereby you can pay for the product on delivery. I found this unbelievable but decided to try it anyway. I ordered the product for which the shipping was free and it was delivered to me a week later and I paid for it then. This is amazing for people who do not have credit cards and prefer to pay via cash.

I BOUGHT SONY ZAPPIN NWZ-W252 ON 20TH DEC.2010 FROM CROMA, MEGA MALL, ANDHERI-W LOKHANDWALA AT 9.20PM...
FIRST NO SOUND WAS COMING FROM RIGHT SIDE OF INSTRUMENT THEN AGAIN NEXT DAY WHEN I WENT TO SAME STORE THEY KEEP ME WAITING FOR 3HRS AND REPLACE ANOTHER INSTRUMENT BUT SECOND INSTRUMENT ALSO NO SOUND IS COMING AND NO PROPER CHARGING IS ALSO....
M VERY PISSED OFF FROM UR DEVICE..TRULY NOT SATISFIED FROM THE PRODUCT AND M GOING TO CONSUMER COURT TO SUE ON SONY BRAND...U GUYS R MISS USING BRAND GOODWILL...

RG
PRAMOD BELUSE
[protected] / [protected]

Hi,

This is rather distressing. I had been using the Sony Ericsson mobile for over 2 years and very recently on connecting the phone to my laptop, which was connected to internet i got the prompt to update my software. i got tempted to do it. On trying it out i got a error message saying the install caould not be completed. Now the phone has been dead ever since and i am just unable to switch it on. Even though i have taken a backup of my contacts, as suggested by the SE site i have just learnt that the backup can only be restored to that very phone and cannot be read or opened by any other software either on the computer or even any other Sony Erisccon phone.
This is absolutely absurd. I then gave my phone to Sony Ericsson authorised service centre in Thane. They took about 15 days to find out that they cannot repair it at their end and would need to send it to Chennai for repair, to which i agreed. Upon calling them again several times i was informed that the charges would be Rs. 2,500 as the motherboard needed repair. I am unable to understand how a software update could lead to hardware problems. But i still agreed and asked them to go ahead and repair it. Now after about 20 days and many more calls i have just learnt that they were unable to repair the mother-board at all and that it would need to be replaced, which would cost about Rs 10,000.
In the meanwhile i even wrote to the management i.e. Anil Sethi, Anders Runevad; Dick Komiyama asking for some solution, but they have very conveniently ignored my mail. Such apathy towards consumer is possible only in India.because there is no forum for redressal of these complaints. I would only suggest to people to not buy Sony Ericsson phones as the company just doesn't deserve to have a customer.
I hope writing in this forum helps.
Best regards
Lalit Soni
[protected]@indiatimes.com

Sir,
I have purchesed sony zylo (W-20) from hi fly mobile shop kota shopping center on 25th of augest 2010 and after two and half month there is many problem in the same like:-
1-voice not hearing at the time of calling
2-mobile not ringing
3-speaker phone not working.
4-battery bake up also problem

and 27th of nov 2010 i go to kota service center at kotari charaha they told me that they havn't a required part and time taking to repair approxx one month and told about jaipur service center to repair earlier so i submit the mobile to repair today 20th dec. i not get the mobile and satisfactory answer also they always told that we have not getting the required part when we will get the part your mobile repair then.

FE[protected] (WORK ORDER NUMBER AT JAIPUR SERVICE CENTER [protected])
[protected] COMPLAINT NUMBER AT CUSTUMER CARE NO.[protected]

SIR I WANT TO GET MY MOBILE AS SOON AS POSSIBLE.



THANKS

NEERAJ SHAKYAWAL

MOB. [protected]
[protected]@gmail.com

R/sir,


I have purchased a sony hi fi system in the month of january 2009 and since then i have been in trouble for various reasons.First of all the video cd was not playing starting onwards but we thought may be there is some problem with our cds and finally we gave it for repair in the month of september 2010 and when contacted to the service centre they said there is some problem with the lens,so we got it changed some parts for Rs 2000 inclusive of service charges and got it in the month of october 2010.Again since last one week the same problem has raised and today when we contacted our service centre at samta colony raipur,they have sent a person and the service person said there is some problem with the stand by which has to be thorougly checked but as per initial inspection it seems that the repairing charges will be around 3-4 thousand rupees.I am a big follower of sony products and i own various products of sony and even recommeded the brand to my friends but now i am fed up with the product as it is continuously creating trouble.If you see initial 2000 and now 3000 to 4000rs for repair that to within 2 years means around 30% of the total cost of the product.Please let me know what can i do in this regard.

My phone number :[protected]

Recently my Sony TV had a small problem, we approached a service centre voice Media,Besant Nagar and LB Road ( Bhoopalan and Balaram) thru adyar times Ad, we called and person came to our home , after checking the TV , He said cannot repair here and we allowed him to take the board and after that there is no proper response from the service guy and owner. Not Even told about the problem. After great struggle he came back next day and told it has been repaire d, changed the part and fixed the board and it was working for a day and now our TV's Display is not visible at all. I realised the guys cheated us.