Sony India Complaints & Reviews

Sir,

I have given W20 mobile(In Warranty ) for repairing in New Tirupati Cellular, Pimpari, Pune- 411018, Maharashtra.

After strong follow up they are saying that parts not available for repairing.

Mobile problems - Mobile complete dead.

Plz give my ok mobile return back to me.

Work Order No. 111567.

Thanks,

Gautam Kamble
[protected]
Pune
Maharashtra.

i bought a sony ericsson phone and lens is broken.. when i went to their service centre they said since product (Elm) is new parts are not available although product was launch 6-7 months back.. when i tried to contact customer care through e-mails or calls what they told me is to summit the phone but when i went to summit they refuse to take it..they told me to come after 15 days as spare parts are not available.. after that i went there twice but they told me the same thing.. how cud they sold a product if they could not supply its parts?? please help me out..


complain no.
Sony Ericsson Contact Center, Ticket: 88642152

I bought a Sony Mini Hi-Fi Component system GNZ999D in May 2008 for Rs. 29000/-. Last month the system had a problem. A few seconds after it was switched on it went back to the standby mode and i was never able to run it. I took it to the service center and was told that the IC has to be replaced since it was slightly corroded. This was done and i was charged Rs.1649/-. About 10 days later when I tried switching on the system, the same problem arose. When i contacted the service center they sent a technician a few days later and i was told that the main board has to be replaced and that would cost me Rs. 13000/-. I was shocked to hear that as I have hardly used it and i really don't expect a reputed company like Sony to provide a sub-standard product. Though the warranty period is over one does not expect an expensive and branded gadget to last just 2 years. Even though more expensive than other brands, the reason for me to choose a Sony product is because of its reputed quality but i am extremely disappointed. One cannot be shedding thousands of rupees every 2 years just to maintain a music system.

I am one of the Consumer of Sony Ericsson. I am regretting to chosen sony Ericsson.Recently I purchased Sony Ericsson SPIRO W100 I Mobile through Univercell which is in Narayanaguda vide invoice No:P.H.NO/3489,Dated[protected] and IMEI NO:[protected],problems started from[protected].since then problems started in mobile one by one like a) restarting phone itself while using camera b). lack of battery backup c).hanging problem while watching video to reactive phone i should be remove and put battery, d).rarely showing insert sim. it is not been completed one month also. Due to these problems I interacted nearest service centre sreetel(ph No;[protected],[protected]) witch is in chikkadpally They upgraded software two times with in 20 days but the problems are not yet solved. 3rd time I interacted same center regarding these problems and i have asked them replacement my mobile but they denied my query and they are not taking care about my problems.simply they were saying contact sony ericsson customer care. i put a mail to sony ericsson and they gave me reference no 88965984 but still i did not get my phone replacement



Regards

Vishnu
[protected]@yahoo.co.in

HYDERABAD

Hi,
I had purchased a sony erricson U8i in the month of July 2010 with bill and warranty.It got dead in August so had submitted to the servise center at thane eternity mall.I had recieved the piece in September but found that the camera is not functioning.so again gave it them on sept 2010. with my complaint CS116876.

Its been 2 months since then I am following up with the customer care @ [protected] and 39011111. to get a common answer every time stating they don't have an updated status and i normally get the next date to call them.

I had bought this hand set for Rs 25000+ and had not used it to the satisfaction.I don't know whether the hadset is in there position or they had missplaced it.It is very hard to believe that the company of the size of sony erricson will not be able to repair a camera for over 2 months.

Kindly suggest what kind of action should be taken.or rather request you to take some action so that i can get my handset

Regards

Anant Kumar Jammi

Hi,


I purchased Sony Play station 3 from E-zone Kormangla on 09/01/2009.

Model no: CECH-H08/D-40GB-PS3,
Serial no : 8950147

Last week my console was not powering on . I contacted the toll free number.
I was informed to go to a service center.

I went to the service center in Indira Nagar, was informed that they do not have authorization to repair PS3.
After my insistence they took the console to check the issue.
Again I called the toll free number, was informed that PS3 cannot be repaired it can only be replaced.
Since mine is out of warranty period, was offered 50% off for purchasing a new console.

I find it absurd for a company like Sony to sell a product and not service it.
and the belwo reply from sony is even worse.

Dear Mr. Balakrishnan

Greetings from Sony India Customer Care !

We acknowledge the receipt of your mail sent to us and contents are duly noted.

As per your query, we would like to inform you that, there is no repairs available for Playstations in India, Sony India follows a process o[censored]nit replacement in case of Warranty PLAYSTATIONS purchased from India. We would not be able to give replacement under warranty, since the warranty of your PSP has already expired.

In view to your concern, we have already offered 50% discount on purchase of new Playstation.
This is in view, to unable our valued customer to enjoy the cost benefit and upgraded technological features in our latest Models.


We hope the above clarifies our stands and meets with your understanding.

We seek your understanding in this concern.

Assuring you of our best support always.

With Regards

For Sony India Pvt., Ltd.,


Nalini.D
Regional Customer Care South-2
Customer Centric Division


Any one wishing to buy PS3, do so only if you have the money to keep buying new one.

Regards,
Balakrishnan. C

respected sir/ mam i want to complaint about the sony ericsson mobile service center in jalandhar (punjab). i own a w595 mobile phone. its volume button is not working & my phone was under warranty period when i launched the complaint . its been 2 months & no action has been taken . i am very disappointed with the service .kindly see into the matter.

We bought a Sony Bravia LCD in 2008 . after a few months of installation we found that the colours were going vivid. we logged a service call, the person who attended the call adjusted the colours for us and said there was some problem with colous and he had repaired the same and there shall be no problem in the future,at the same moment we asked him to replace the LCD as it was a month older than. But it was unheard .

But again the same problem appeared again, last we had gone for a holiday for a few days , once we were back we found the colours in our LCD TV had again gone vivid.

we logged a service call, the person who attended the call said that there must be some problem in the system board ,he would take the TV and check the problem at the service centre.

I asked him for the day to decide the next step.But to our amaze the very next day we found the pictures in our LCD had no colours in it ,it showing as a flim negative would show.

We called the service centre and asked them to take the LCD (Tekno Plaza-Garia br) for a repair,and the very next day i get a call from the service centre saying that the LCD panel had defaulted and needs to be replaced which will cost us a min of Rs 12000 to Rs 13000.

Why should i pay such an amount of cost.?

WHY SHOULD WE PURCHASE A SONY BRAVIA LCD TV ? if we have to get spend such a big amt on its parts replacement .

SORRY FORGOT to mention , the PANEL that they shall REPLACE will NOT be supported by a Gurantee or a Warranty also.................................

What is the idea behind it? can somebody reply to this question.

I don't think consumers are fools ,but people buying SONY BRAVIA LCD'S ARE SURELY BEEN MADE FOOLS BY SONY.

My complaint number 6430514 for service LCD Bravia today 2 days completed ( complaint date is 18/11/2010 10.45 A.M) till now i not recieved the call from service department. Customer care is cummitted me that today after 7.00 P.M 20/11/2010 service people will call me on [protected]. This is the evry delicated customer srevice with i ever seen.........Mangalore service department number [protected] is not proper it comes teliphone is under repair. Please get me where should i go for servive........This is bad experince with sony

Dear Sir,
It is to inform you that my younger brother is Ankit kukreti working in Indian Airforce locate in Chennai,he purchased a sony ericssion mobile Model No:W 20 i Zylo from Sangeetha Mobiles ltd chennai whose HO is at Sanidhi Road Basa vanagudi Banglore-560004on 14 th august 2010 its IMEI No is [protected]
after purchasing this phone it stops performing some diplay was not there ,sometimes u cannot herer person from other s side som many more .After that he came to our native palce dehradun and gave that phone for getting it digonsed and repair at ALLIED INFOTEL SERVICE CENTER AUTHORISED service center at 25 Tilak road opposite HP Kindergarden Dehradun on 28 august 2010 till date they havent rectified or diagonsed the problem given back mobile always talk in such rude manner making us feel that we have done something wrong by giving our mobile and also saying that its not thier job the part which has to replaced i am fail to understand if are not capable of doing this then they should keep the mobile but they are not even giving back that mobile also.

kindly do need ful otherwise i have go to consumer court for this issue

Dear sir/m'am

My handset sony ericsson k750i (Oxidized black colour) was stolen from SBI bank branch, Dadabari, Kota, last year.

IMEI :[protected]

S/N : BD3028L11R

Please do the needful, it would be very kind of you.

Dear Sir,
I, Kamaljit Singh, S/o Sh. Rajinder Singh resident of 181, Basti Gobind Garh, Moga, am a fan of Sony Ericcson Mobiles. I purchased various phones namely SE W 550i, W995, W395. Recently I purchased SE Aino U10i Mobile from Deekay Electrovision, Ludhiana, for Rs. 25,000/- on 22.11.2009. For some time, it worked fine, but after 3-4 months, its touch pad stopped responding. The same was got replaced from Sony Service Center (RT Outsourcing Ltd.), Ludhiana on 28.08.2010.
However, to my utter surprise, the touch pad again stopped responding after 20 days. Thereafter, I was busy with my official work relating to receipt & verification of Service Tax Returns of assessees. I tried to contact your local center at Moga namely M/s Super Communication (Jaideep Mehta) on 18.11.2010 but he just reloaded the software & refused to entertain the complaint of Touch Pad saying that I should go to Ludhiana. Since last date for expiration of guarantee is 22.11.2010, you are requested to guide me in resolving the matter. Its for the first time that even after spending hefty amount of Rs. 25,000/-, I am not happy to have such a handset which caused me a bitter experience. Kindly look into the matter. Matter Most Urgent
Yours sincerely,
Kamaljit Singh
[protected]
[protected]@yahoo.com
[protected]@hotmail.com

sir
SONY VAIO CARE
i have purchaged sony vaio vpceb14en from nigam comp & tech bhubaneswar ,orissa,india on 18.03.2010
my laptop problem mother board and went to rajpath service center bhubaneswar-9 ,orissa .
they are so irresponsible that you can't beleive it .they keep laptop in same state until you again complained for that then told we have ordered the spare parts so after one week u come.
they take one month for a small problem.
i purchaged laptop around 6 month but stayed already 3months in service center so why do i purchage sony accessaries?
finally i told u, i[censored] are not take any necessary step to rajpath sevice center bbsr,orissa then
i will do a consumer case to both sony company and to the service center.
thank you
jagan
bbsr
orissa
india

hi
sony vaio care
i have purchaged sony vaio vpceb14en on 18.03.2010 from nigam bbsr.
just after 3months mother board problem and can't believe this type hardware problem laptop supply to market how irresponsible you are.
PLEASE TAKE CARE THAT
Thank you
jagan from bbsr

i have purchaged sony vaio vpceb14en on 18.03.2010 from nigam bhubaneswar just for the reputation sony company.But just after 3 months show the motherboard problem and then i went to rajpath service center bhubaneswar and they negleted problem and store the laptop 1 month then again complained him then atlast they send laptop calcutta .i got my laptop after 2month.after i used just 20days then again show the lan port problem and again went the same service center on 29. 10.10 and they asked me after 15 days what is ur password and told me that we order the spare part . and till now 19.11.10 i didn't get my laptop.
so i requesred replace my laptop and to give the best quality also good service center .

To begin with I would say I am a SONY loyalist. From music system, digicam,TV to laptops everything seems to have gone SONY's way. So I had opted for a phone Sony Ericcson W910i, which was around 16000 INR. But this time it was a terrible experience I have ever had and I can hardly remember to have used this phone even for a single month without trouble. My phone paid 8 visits to the service centre and yet it appears to come with some new complaints every time. Here is a list of not all but few those problems:

1. Battery Backup
2. Low speaker volume
3. Network Problem.
4. Software Hang up
5. Application missing.
6. Screen disorder.
7. Blank display.
8. Adress Book missing.

Now every time it comes out of the service centre the executives assure me of problem free performance and yet I get numerous problems as free gifts. I decided to give up and thought of selling it off and adding to my woes people offered me a whoping and extravagant price of less a 1000 INR for this phone. This is a shame for a brand like Sony where loyal consumers like me have to give up the trust only because of such awful experiences. I hope this reaches the right people in SONY and also the people who are planning for a Sony Ericsson Phone:...............


Mrinal Dutta
[protected]

I had purchased a Sony Ericsson mobile phone, model U10i, in the month of february 2010 for Rs 23000.

I have given my Sony Ericsson U10i for repairing at Sony Ericsson Service Centre in hyderabad. I was informed that since the phone is in the warranty period, it would be sent to the company for the necessary repairs. I was also assured that I would get back my phone after 8-10 days.
the workorder number is :SE310SI115094

So, after 10 days I called up the service centre and asked for the status of my phone. They informed me that it would take more 4-5 days.

Now, even after 18 days I am getting a reply that "the part we have ordered for has not come yet"
Will the part come after the warranty period expires???????

The problems that the phone is constantly giving are : no display,no incoming audio,only key pad lights showing up,ear speaker problem.

this is the fourth time i have given my phone for repairing
every time i have given my phone at the service centre they have taken atleast 15 days for repairing it and again after 15-20 days it is in a non working condition...

Please do the need full by replacing the hand set as i have been facing a problem with it only after 2 months of its purchase.......
Either replace the necessary parts or replace the handset and make sure that the phone works properly after that....
please reply back soon...

Due to touch pad problem of my set sony erricson p1i i have went to authorized sony erricson service centre of my locality
Here is the address
THE MOBILE SOLUTION
North ghosh para(near bally halt station)Bally,Howrah
Pin: 711202
They suggested me to change the touch pad along with charger connector.
And demanded[protected]/rs for new touch pad 250/ rs for connector).
I agreed and returned after taking the the bill(no 207) from them and also
Taken mobile battery box pack of my mobile,but in the accessories field in the bill they have mentioned nothing.
After some days i have went to them for taking my said phone.at that same moment when i am checking my mobile i could not find my memory chip as it was attached with this phone.
They are calming me that they have returned at the time of making bill. But I am sure of that never they return me the memory chip.after payment of rs 1650 i have returned to my home and started using the phone. Using that i am trying to take the photo snap with my hand set and it was found that not working also there is spot in front of my touch screen.As my home is far away from that respective shop i have tried to call them..The number given in the bill all are out of order.
Those are
[protected] Mob:[protected],[protected]
Again I have went to them within 15 days as warranty period will get void after this,
They are now saying that they are not responsible of such kind of problem.
I have to pay for the problem that I am facing now.
I am very surprised and upset with the services of Sony Ericsson in India; I never had this kind of experience with any muti-national company earlier.this type of service and habit of taking purse from the phone will give bad reputation against your company.
I am kindly requesting you to revert me back I will be waiting for the reply other wise i will be going for CONSUMER COURT regarding this.
I have all the necessary bills with me and at present my phone is with said authorised centre.
Thanks
Dibyadyuti Chakraborty
19/2a lala babu shair road
Belur math,howrah

I submitted my phone to Sony Ericsson's service center on date 06/10/2010 at "RT Outsourcing Services Ltd - Tilak Road , White House, 1482 Sadashive Peth, Opp. Tilak Smarak Mandir, Tilak Road ,Pune 4110030.

The estimated time for repairing was around 15-20 days but i got my phone back on 09/11/2010, The phone was not tested properly and given to me without knowing. When i get it back to home the phone stated hanging one again and got switched off forever. I submitted it back and now they are expecting to wait for more 5 days. It just had 4 months i purchased the phone and out of that it was for 1 month in service center. I request you to take this forward and help me to get my phone in proper condition as it was earlier or if not possible company should return my invested money into that.

Dear Sir

I have purchased a Sony Ericsson Zylo Phone on 19th Sep-2010 from M/s Rajesh Telecoms (G 3, R.G. Complex community centre, Sector 8 Rohini , New delhi).
IMEI No is[protected].
From 25th October’10 onwards its Display has stopped working, and its parts is not available in any of the listed Sony ericsson authorized service centre all over Delhi.
I called Sony customer care no[protected], but it wasn’t at all helpful in resolving my issue (ref No. are 88684936 and 8840174)

Also , I had visited Sony ericson authorized service center Tele Gizmo (Sec – 18 , Gurgaon, Contact N0 [protected]), they refused to accept the handset for repairs stating that parts are not available from last one month. They have taken down my contact no. and told me that they will call back when the parts will be available.

I want to get my handset replaced or repaired , so please provide the me the appropriate forum where I can raise my grievance. When will be the parts available in Service centres ???
.

Regards
Atul Sukhani
[protected].