| Address: Kapurthala, Punjab |
----- Original Message -----
From: rajneesh madhok
To: sonyindia.[protected]@ap.sony.com
Sent: Wednesday, December 01, 2010 12:23 PM
Subject: Sony-Worst Customer Care- Deficiency in Service.
BY SPEED POST
From: Rajneesh Madhok,
B-xxx/63, Nehru Nagar,
St. No. 2, Railway Road,
Phagwara-144401 (Pb)
Ph:[protected]O), 268210 (R),[protected]M)
Tele-fax:[protected], E-mail: [protected]@yahoo.com; [protected]@bsnl.in
December 1, 2010
To
The Chief Executive Officer,
Registered Office: A-31, Mohan Cooperative Industrial Estate,
Mathura Road,
New Delhi-110 044
E-mail: sonyindia.[protected]@ap.sony.com
SUB: SONY- WORST CUSTOMER CARE --- DEFICIENCY IN SERVICE
1. NOT PROVIDING OPERATING SYSTEM & DRIVER CDS
CHARGING MORE THAN RS 10,000 FROM CONSUMERS AND LEAVE THEM TO FACE NUMEROUS PROBLEMS AFTER SALES.
Sir,
I purchased Sony Vaio Laptop Model No. VPC EA16F/B/G, Serial No. 7008377from Deekay Electrovision, Ghumar Mandi Chowk, Ludhiana, Ph:[protected], E-mail: [protected]@yahoo.com vide Cash Memo No. RI-2657 dated 20/08/2010 the E-Series with Graphics the costliest model with brand name of Sony worth Rs 55,000/- and from the day one getting pirated programs uploaded those are giving trouble from day one.
I submit as under:
The said dealer has not provided me the Operating System and Driver CDs. One of my friend purchased Dell branded Laptop, though there is difference of more than Rs 10,000 in both of the Laptops with same features, Dell has provided the said operating system and Drivers to the purchaser.
The Lap top gets virus problem. The Windows and the Anti-Virus in original has been promised by the dealer while selling the Lap top. There was the virus in C-drive. When I contacted the said dealer to provide me the said Operating System and Driver CDs and due to faulty Anti-virus my Lap top got virus. The dealer promised to fix the problem and told me to come after 4 hours.
After 4 hours the dealer has not provided me the recovery disks even and after the wait of 4 hours just do formatting. If the dealer has to do formatting then why not the customer is being provided the Recovery Disc.
I am using Compaq brand Desk Top from the last 10 years. The recovery discs of my system is in my possession till date. The Sony world fame reputed brand has not provided anything except the mental and physical tension to the customer.
There is no system how to identify the problem and how to fix the problem. For the issue to get the formatting I have to go to Ludhiana from Phagwara the 50 Kms distant place and after waiting for 4 hours to get the delivery of the Lap top could not get service.
What kind of Sales Service the World Known Reputed Company Sony provide to its customers. Whether the formatting is the solution to the problem. Whether the company is charging more than Rs 10,000 in its models to make a fool to its customers and harass them.
When requested to the dealer to get the Anti-virus loaded on my Lap top after the wait of 4 hours as the previously loaded Anti-virus has failed to detect the virus, the dealer has not cooperated and said come again to get it installed in your system.
It is due to the BAD CUSTOMER CARE PROVIDED BY SONY that is why the customer is being harassed.
Whether any body can expect the poor Service like this from the Brand Like SONY.
Whether we are not wasting money to spend more on SONY BRAND when it has so poor After Sales Service.
Whether we should keep on FORMATTING WINDOWS AND THAT ALSO TO VISIT DEALER AS WE HAVE NO FORMATTING SYSTEM AND CD DRIVES. WHAT A GREAT MOCKERY WITH THE CONSUMER.
The dealer’s Service Engineer says that the Virus has not been detected that the game would have been played on the system. WHAT A GREAT AND RUBBISH SONY CUSTOMER SUPPORT.
I request the Sony authorities to kindly look in to the matter and do the needful to protect the rights of the consumer under Consumer Protection Act, 1986 to avoid further litigation in the matter.
Thanking you,
Yours faithfully,
Rajneesh Madhok
Aug 13, 2020
Complaint marked as Resolved 
