Sony India Complaints & Reviews

hi
sony vaio care
i have purchaged sony vaio vpceb14en on 18.03.2010 from nigam bbsr.
just after 3months mother board problem and can't believe this type hardware problem laptop supply to market how irresponsible you are.
PLEASE TAKE CARE THAT
Thank you
jagan from bbsr

i have purchaged sony vaio vpceb14en on 18.03.2010 from nigam bhubaneswar just for the reputation sony company.But just after 3 months show the motherboard problem and then i went to rajpath service center bhubaneswar and they negleted problem and store the laptop 1 month then again complained him then atlast they send laptop calcutta .i got my laptop after 2month.after i used just 20days then again show the lan port problem and again went the same service center on 29. 10.10 and they asked me after 15 days what is ur password and told me that we order the spare part . and till now 19.11.10 i didn't get my laptop.
so i requesred replace my laptop and to give the best quality also good service center .

To begin with I would say I am a SONY loyalist. From music system, digicam,TV to laptops everything seems to have gone SONY's way. So I had opted for a phone Sony Ericcson W910i, which was around 16000 INR. But this time it was a terrible experience I have ever had and I can hardly remember to have used this phone even for a single month without trouble. My phone paid 8 visits to the service centre and yet it appears to come with some new complaints every time. Here is a list of not all but few those problems:

1. Battery Backup
2. Low speaker volume
3. Network Problem.
4. Software Hang up
5. Application missing.
6. Screen disorder.
7. Blank display.
8. Adress Book missing.

Now every time it comes out of the service centre the executives assure me of problem free performance and yet I get numerous problems as free gifts. I decided to give up and thought of selling it off and adding to my woes people offered me a whoping and extravagant price of less a 1000 INR for this phone. This is a shame for a brand like Sony where loyal consumers like me have to give up the trust only because of such awful experiences. I hope this reaches the right people in SONY and also the people who are planning for a Sony Ericsson Phone:...............


Mrinal Dutta
[protected]

I had purchased a Sony Ericsson mobile phone, model U10i, in the month of february 2010 for Rs 23000.

I have given my Sony Ericsson U10i for repairing at Sony Ericsson Service Centre in hyderabad. I was informed that since the phone is in the warranty period, it would be sent to the company for the necessary repairs. I was also assured that I would get back my phone after 8-10 days.
the workorder number is :SE310SI115094

So, after 10 days I called up the service centre and asked for the status of my phone. They informed me that it would take more 4-5 days.

Now, even after 18 days I am getting a reply that "the part we have ordered for has not come yet"
Will the part come after the warranty period expires???????

The problems that the phone is constantly giving are : no display,no incoming audio,only key pad lights showing up,ear speaker problem.

this is the fourth time i have given my phone for repairing
every time i have given my phone at the service centre they have taken atleast 15 days for repairing it and again after 15-20 days it is in a non working condition...

Please do the need full by replacing the hand set as i have been facing a problem with it only after 2 months of its purchase.......
Either replace the necessary parts or replace the handset and make sure that the phone works properly after that....
please reply back soon...

Due to touch pad problem of my set sony erricson p1i i have went to authorized sony erricson service centre of my locality
Here is the address
THE MOBILE SOLUTION
North ghosh para(near bally halt station)Bally,Howrah
Pin: 711202
They suggested me to change the touch pad along with charger connector.
And demanded[protected]/rs for new touch pad 250/ rs for connector).
I agreed and returned after taking the the bill(no 207) from them and also
Taken mobile battery box pack of my mobile,but in the accessories field in the bill they have mentioned nothing.
After some days i have went to them for taking my said phone.at that same moment when i am checking my mobile i could not find my memory chip as it was attached with this phone.
They are calming me that they have returned at the time of making bill. But I am sure of that never they return me the memory chip.after payment of rs 1650 i have returned to my home and started using the phone. Using that i am trying to take the photo snap with my hand set and it was found that not working also there is spot in front of my touch screen.As my home is far away from that respective shop i have tried to call them..The number given in the bill all are out of order.
Those are
[protected] Mob:[protected],[protected]
Again I have went to them within 15 days as warranty period will get void after this,
They are now saying that they are not responsible of such kind of problem.
I have to pay for the problem that I am facing now.
I am very surprised and upset with the services of Sony Ericsson in India; I never had this kind of experience with any muti-national company earlier.this type of service and habit of taking purse from the phone will give bad reputation against your company.
I am kindly requesting you to revert me back I will be waiting for the reply other wise i will be going for CONSUMER COURT regarding this.
I have all the necessary bills with me and at present my phone is with said authorised centre.
Thanks
Dibyadyuti Chakraborty
19/2a lala babu shair road
Belur math,howrah

I submitted my phone to Sony Ericsson's service center on date 06/10/2010 at "RT Outsourcing Services Ltd - Tilak Road , White House, 1482 Sadashive Peth, Opp. Tilak Smarak Mandir, Tilak Road ,Pune 4110030.

The estimated time for repairing was around 15-20 days but i got my phone back on 09/11/2010, The phone was not tested properly and given to me without knowing. When i get it back to home the phone stated hanging one again and got switched off forever. I submitted it back and now they are expecting to wait for more 5 days. It just had 4 months i purchased the phone and out of that it was for 1 month in service center. I request you to take this forward and help me to get my phone in proper condition as it was earlier or if not possible company should return my invested money into that.

Dear Sir

I have purchased a Sony Ericsson Zylo Phone on 19th Sep-2010 from M/s Rajesh Telecoms (G 3, R.G. Complex community centre, Sector 8 Rohini , New delhi).
IMEI No is[protected].
From 25th October’10 onwards its Display has stopped working, and its parts is not available in any of the listed Sony ericsson authorized service centre all over Delhi.
I called Sony customer care no[protected], but it wasn’t at all helpful in resolving my issue (ref No. are 88684936 and 8840174)

Also , I had visited Sony ericson authorized service center Tele Gizmo (Sec – 18 , Gurgaon, Contact N0 [protected]), they refused to accept the handset for repairs stating that parts are not available from last one month. They have taken down my contact no. and told me that they will call back when the parts will be available.

I want to get my handset replaced or repaired , so please provide the me the appropriate forum where I can raise my grievance. When will be the parts available in Service centres ???
.

Regards
Atul Sukhani
[protected].

Dear Sir,

I purchased a Sony Bravia LED TV from Sony Center in Rohini, Sec-8, 2 days back on 7.11.2010.

This said model was not available on display as the dealer told me that it is a new model. Even then, after seeing the other SONY LED TV’s and not suspecting Sony quality, I bought that LED TV.

But when I connected that at my home, I found major problems in that.

1. If you view the TV from Front, the image is brilliant, but even if you take a two steps left or right, the image become absolutely dull (what used to happen in earlier notebook screens.)
2. I compared the colors and image quality to another SONY LCD TV installed in my house, and surprisingly it was better that this new expensive LED TV.
3. The RED color was looking RED in SONY LCD but in the new LED it was looking Magenta(PINK) even from front.

I am attaching a picture which may somewhat be able to make you understand the problem. You can see the dullness (Contrast on Face GONE!!) and compare the Colors at 2 angles. (75 degrees and 90 degrees)

The person who came for installation today, agreed to the ones I have written above and told me to lodge a complaint.

I even went to Sony Center again to see whether this problem was persistent with all SONY LED TV’s but it was NOT. I suspect either my particular set is faulty or it the problem with this whole series.

I am very disappointed to buy this LED TV and request you to either rectify the problem or replace the LED TV ASAP as it has only been 2 DAYS.

Hari Om Electronics (SONY CENTER)
Bill No. SC 545 dt.[protected]

I LODGED a compaint to sony customer care complaint no. 6372933

Till today (15.11.10) nobody has called me and not even sent an engineer. I have LOST ALL MY FAITH IN SONY PRODUCTS and would ADVICE DO NOT BUY SONY PRODUCTS as they are now defective and moreover the customer care is pathetic.

I have WASTED my Rs.60,000.00 and would request others to ensure the creditinals of any company BIG or SMALL before investing in its products.

DO NOT BUY SONY PRODUCTS.....!!!

Regards,

Vikram Sharma

Rohini, Delhi – 110085

Cell: +91 [protected]
Office:[protected]

Respected sir,i have got my new sony ericsson zylo from kota sony ericsson in month of september2010.At present it is in working condition after lot of efforts &humble request .The customer care is not responding for my phone.In my phone there is a sliding problem so my phone is in dead condition for last 15days
i will be very gratful to u i hope i[censored] reply for this

I've 'naite' mobile of sonyericsson n submit its earphone to customer agency on 13,sep. Due to audio problem
Phone is in warrenty period
After almost 2 months, no action has been taken 2 this
I've sent e-mail, talk to cust. excutives, many times complaint to local service agency
But nothing is happened
Workorder no. Is SE[protected]
Complaint no. Is 88816409

Dear Sir,

I purchased a Sony walkman NWZ-W202 in December 2009 for the USA. In around July 2010, I noticed rust forming on the magnet on the right ear piece.
Hence due to this reason, the right ear piece is not functioning. Only the left ear piece is functioning. It is inportant to note here thet the left ear piece works like ever before. But there is Zero sound emission from the right one.

It is strange that the right ear piece, wherein the entire chip is located, id disfunctioning.

Please revert with solution except contacting sony authorized service centres and the toll free numbers.

email id - [protected]@hotmail.com

Request your earliest revert

dear sir / Madam
1. i m writng this letter to inform you that i m awaitng the repair of my sony tV from last 45 days which i had deposited at the auth sony dealer the address is given below
RAJA electronics and services Pvt ltd
Shop no 3and Shop no 4
IQRA Bldg 2390B, New Modi Khana Office MG Road
Pune 01

2. i humbly request you to look into the matter and take stren action against the eering dealer and sony corps india

3. my name is Col B P MIttal and my Email is [protected]@yahoo.co.in

I gave my SONY DCR-DVD405E camera to the service in Sahrayıcedit, İstanbul, Turkey, because I had some problems with it. ( It would stop working from time to time). After some 1.5 months, I was told that my camera got out of order completely. We offered an exchange. However, when I compared the prices of the machines they offered to exchange are 50-100 TL cheaper. Moreover, they told me that I could not pay it in installments. I happened to see that there are machines which could be purchased in 12 installments and beter than other brands.

Trusting the brand SONY, I bought my camera for 1800TL and now it became an electronic rubish. Incredible! To my surprize, they even offered to repair it for 400-500 Euros. Can you believe that on one hand they offer a new exchange for 650-700TL, on the other hand they say they can repair it for800-1000 TL. Now I can not help thinking that they want met o get rid of my camera. The efforts of the service workers could not save my machine which would work from time to time but after they had worked on it, it got rubish!

At the weekend I am going abroad on 9 day-holiday with my family and we need to have a camera. In this case, I must buy a new but different brand camera. I regret to say that all my trust for SONY has been ended.


PS: Although I wrote a letter to Sony Turkiye, I have not been replied.
Best regards
Dr. Erdoğan MAZMANOĞLU

I bought a sony vaio model no :VPCS123FG/B E1 on 16/08/10 barely 3 month old.

All was well till one fine day the screen cracked dramatically (by which i mean the pixels there are no sign of external damages).

As it is covered under warranty i made a visit to one of the authorised service centre in my city (Rajpath Service Centre, Bapuji Nagar ,Bhubaneswar, Orissa), expecting some good service taken the brand name into account.

But alas a rude shock was waiting for me there, the receptionist-cum-technician had a glance at my screen and declared that it is an accidental damage so it is not covered by warranty and i have to shell out 10000 rupees to get it fixed.

Now I would regard the fact that a screen breaks through normal (very gentle) usage within three months as a sign that it's fairly obviously defective, but not to the customer service team here.

One guy I spoke to was even rude and abrasive towards me, with apparently no regard for the fact I was a customer who had just shelled out rupees 58,800/- for a now useless machine. He told me that even the slightest contact with the screen could damage it irretrievable and wouldn't even consider the possibility there was something wrong with it. They then proceeded to quote me a total price of 10000 to fix it!! Thanks Sony! (Well actually, that's the upper estimate, it might cost less but I have to pay just to get them to have a look at it to be sure!) I'm genuinely stunned at how appallingly Sony treat their customers.

I would urge anyone to please please please keep away from this travesty. If you must buy it, please ensure you never ever touch it.

Shyam

i purchased sony walkman on sept 2009.price-rs4999,model-NWZ-W202.pls note my walkman was in warranty.my walkman was having problem so i have given the same to service centre on 20/07/10.service centre address:-fortune,5,main road,pradhan tower,ranchi-1,jharkhand ph no[protected].today we are sitting on 09/11/10 but still i have not got my walkman back.

even i have launched complaint on 01 oct 2010 on sony helpline no.[protected],complaint no is 6066247.but they hv nt taken any action.so, i mailed the complaint to customer care of sony,i got a auto generated complaint no:-6132414.
but i didnt got any responce from there side.
after that oncalling to sony helpline no.they given me the no of Ms.soma bose of kolkattai.e[protected].but she never picks her ph.
attaching invoice for ur reference

pls help me on the same.I MVERY HELPLESS.

REGARDS
DHARMENDRA
[protected]
dharmendra.[protected]@gmail.com

Handset handed over to RT Outourcing Services Ltd., Baroda vide workorder nO. SE310BRD13060 on 21st Oct.'10. Till date the same not got back rectified. While contacting them, informed that spare parts not available and no proper action / reaction from Service Centre. The approach of Sony Ericsson / their service centre to be lookinto seriously.

Any new products should work properly for atleast a period of 6 months without any problem. The same instrument purchased only 1 month back.

I had called Sony toll free number on 3rd of November to place a request for installation of my LCD KLV-40NX500 and the Interaction number provided is 6316611. I was committed by Sony a resolution of the same in 2 days and to my shock till date (8th November) no one has turned up from Sony nor a courtesy call to update the status.

Requirement being mine I called on the 8th at 4 PM to remind Sony and the response was that some one would call me in 15 minutes and for sure come home to install the same by 7 PM.
Having seen no one turn up I called again at 6:45 PM to be responded by Ali that I would have the service person at home by 8 PM and ensure installation.

Sony lived up to their name by not responding till I called again at 8 :30 and this time had a long conversation with Rahul, Antima, Nidhi and all of them just seem to disown the conversation I had earlier with Sony and bluntly cut the call on my face stating they are closing for the day and to call tomorrow. Wow! So much for the customer who trusted Sony and paid a premium believing in the best but only to realise Sony don't live up to thier commitment. You have to listen to the calls I had with all their team members and I am not sure Sony would be able to detect the discourteous attitude and unprofessional approach to customers as I see it as a culture problem across and not with one person alone in their call centre. I requested or rather in anger demanded for an escalation which was bluntly denied and showed me an attitude of we care two hoots. It was a rude shock when Rahul an Executive said that he is shutting down and want to go home and ordered me to call tomorrow. He with no remose disconnected my call with no second thoughts.

I request to mail me the email Id of Sony CEO as I have lost trust in their entire customer service function having spoken to people like Ali, Rahul Antima, ( I doubt the genuiness of these names now) who only ensured customer who invested in Sony product are shown the road and making us feel like fools for having bought . Sony seriously have a culture of non customer centricity and I would want to share my bitter experience with Sony CEO and non alternate. I demand an explanation from him . Treat this as a demand for escalating this mail to the CEO from a customer who paid money trusting Sony brand which simply has shown the worst.

SONY- MY WORST CUSTOMER SERVICE EXPERIENCE EVER. I FEEL LIKE A FOOL FOR HAVING PAID A PREMIUM FOR SONY LCD TV TRUSTING THE BRAND FOR AFTER SALES SERVICE.
I am also copying this mail to Consumer Forums to bring to their notice the way customers are harrassed by Sony a Big player in electronics after having pocketed hard earned money.
A DISGRUNTLED CUSTOMER

This Aug 2010, Against my family wishes, I bought first time a Sony Camera -- DSC-W320 & My problems started with this stuff. I bought it from Sony Centre at Kalyan Nagar on Outer Ring Road, BANGALORE by paying approx 10k. Within 3 days of purchase it started showing error while clicking as of this kind -- "For use only with Compatible battery" & hangs after that. Only it starts working again after pushing the on-off switch & sometimes even have to take out the battery & reinsert as on-off switch doesn't work while it hangs. I took it to Sony Centre & asked for replacement as it was hardly 10 days old at that time & I had payed my real hard earned money for it, However Sony Centre bluntly refused for replacement & laughed on me & told me that they give 3 yr Warranty so you go to Service Centre. I dont want to keep this camera anymore & I swear i will never ever buy a sony product in my life as well as they have turned to a cheapo chinese rot. I called there call centre[protected] & told this problem but the representative told me to buy a new battery as warranty doesn't cover the battery. Is it my fault that you gave me a defective battery?? No answer & then she gave me an email id - sonyindia.[protected]@ap.sony.com where i can send email for this problem. But she clearly told me that no replacement you need to run around our service centre!!!!

Bill date - 7 Aug 2010
Invoice No. - 903580
Model Serial number - 8758855/W

I just want to have new piece or complete refund i dont want to go in rounds to Service Centre for a Camera which never functioned properly for more then 3 days after purchase. I am seriously planning to go Consumer Court for the same & if your site helps in filing suits against these companies please do let me know.

I do believe that no body is listening but still I will post this everywhere on the net where i can so All prospective buyer's will Know of real SONY Quality!!

I have bought a Vaio on 27th Oct 10 and the screen started bleeding on 4th Nov 10. The seller wants us to go to the Service Centre directly. I am surprised to see the attitude of Sony Dealers towards their Customers. Anyhow, as per the Service Centre, screen has been physically damaged and they have been unable to find a single scratch on the system. They are confused but are not ready to admit the inferior quality of their products. As the laptop was purchased on behalf of DAV College, we are moving forward circulating this problem to our association of 104 private Colleges in Punjab warning them about the inferior quality of the Sony products backed up by equally inferior Service Centres.

my sony ericsson zylo is now having some trouble in the display when slided. i bought it on 10th sept, 2010. I first observed the problem on 7th nov, 2010. when slided, the display goes off. when i enquired about the same, i found many of the same handsets with the very same slider complaint.