Sony India Complaints & Reviews

I puchased Sony KLV-32EX300 IN5 model LCD TV on 01-Nov-2010 from TATA Croma dealer,the engineer came for installation on 02-Nov-2010. The problem started from 05-nov-2010 and there was no one to look at it and we could not watch any Diwali program.

I haven't experienced such worst product ever, an LCD TV giving problem just within a week.

Problem:
[protected]]
LCD TV is getting switched off very often on its own. I went through the manual and checked all the settings like Timer, factory settings etc and also tried re-setting the Factory setting but still the problem exists.

We purchase Sony brand assuming its one of the best brands in LCD but reality is Sony is not a good brand. Called the customer care and they have lodged a complaint.

Bottom line i am very dissapointed with the new TV and the brand Sony.

Model No.: KLV-32EX300 IN5
Serial No.: 2643143

I buy brand new camera from JJ Electronics, Jallandhar, Model no- DSC-H55 on 03/11/2010 Rs.15000/- when I captured still images in I-auto mode at 6 feet distance the photo captured snowy sbustance all over face automatically. But when I captured same object same distance auto mode in DSC-S650 not any snowy sbustance all over face. DSC-H55 is High Mega Pixel (14 MP ) high featcher,high rate,high between DSC-S650( 7MP ) but result of DSC-H55 very very bad. I went to seller shop 3rd of buying and service center Jallandhar but any one can not help for solution. Attach two images same distance, light,same sitting of two cameras. DSC S650 photo is much better to DSC H55, so please help me solve the problem I in great trouble buying this camera.See images in Zoom

Hi this is Kiran Sathyanarayan , i had purchased sony bravia KLV -32V400 on the 1st jan 2009.. but post 1 yr and 8 months i started facing problem with the screen , the screen goes bright till pictures turning hazy ..i registered a compliant with their service center the approx expense for the same is said to be 10,[protected] rs
The service guys says they need to check the electrical part --and they dont repair they directly replace eitheir their panel or board with a new one.

when the product was sold it was promised to be the best brand , brand with no service problems , parts are the best in the world.

THIS IS THE REAL SO CALLED SONY WHO SELL FAULTY PIECES AT EXORBITANT RATE ....THEIR PRODUCT LIFE LAST FOR 1 1/2 YRS ..THEN THOSE PARTS ARE NOT REPAIRED BUT REPLACED ....AN INNOVATIVE WAY OF EXTRACTING MONEY FROM THOSE WHO OWN THEIR PRODUCTS....BRAVO

I still dont know how much i would have to spend in the coming years

DEFINATELY WONT RECOMMEND SONY TO ANY NEW PURCHASER ....SHAME ON SONY FOR FOLLOWING A DIRTY AND CHEAP PRACTISE

Kiran Sathyanarayan

I purchased three Sony LCD Televisions on 28th June 2008. The details are as follows:

Model No: KLV-32V400A
Serial No: 1203059

Model No: KLV - 32S400A
Serial No: 1202874

Model No: 40V300A
Serial No: 6201494

Within less than 12 months of purchase - Model No: 32V developed serious problems & we were informed by the Sony Service Center that the panel had to be changed. Post that within another 6 months - the same set developed further problems & we paid approximately 11,000/- to replace a motherboard or panel. Within 24 months of purchase - Model No: 32S developed similar problems & the panel of the same was changed to the tune of 7,000/- or 9,000/-. Now our third set Model No 40V has also developed problems - there is no sound. We were visited by an engineer from Krish Electronics - he repaired the set & charged us 990/- for the same but within less than a day the problem resurfaced & when the engineer visited us once more he informed us that the panel or motherboard needs to be changed & the cost of the same would be 11,000/- I've made a number of calls to Sony Customer Care & I have spoken to the Regional Manager a Mr. Allwyn... However neither the customer care executive nor Mr. Allwyn seemed interested in taking any responsibility for the poor quality of products that have been sold to me by Sony. I find it extremely peculiar that a Sony product doesn't even last 2 to 2 1/2 years without requiring serious repairs. This is not one television or a one off incident that we're talking about - this is about three televisions that have periodically broken down over a period of less than 2 1/2 years. These are clearly poor products with some serious manufacturing problems - I would like someone senior from Sony to get in touch with me immediately & provide me with solution of this problem. I refuse to pay this extremely high cost of ownership for products that are at a premium from competitors in the first place. I've done some research on the net & it seems to me that this a often occurring problem with Sony televisions. What surprises me even more is that executives at Sony don't seem in the least bit surprised at my complaints. Do I assume that Sony sells defective products in India with limited warranty with the intent to fleece customers with expensive parts?

Vinay Choudary
Mumbai
[protected]

i have lost my sony ericsson w830i mobile phone today afternoon about 2-30pm to 3-30pm near Lalbagh road,Bangalore , my Mobile imei no is [protected] , i have lost my airtel sim also with tha. My airtel mobile no is [protected] which i have lost with that mobile. after 3 o clock this number is switched off am not able to find it. please help me out to locate my moblile phone.

my contact details for communication

email ID : shekara.[protected]@gmail.com
Mobile number for communication : [protected]

please help me to find my mobile phone i[censored] got any information about this please contact me

i will be grate full to u for this,

thanks & regards ,
Shekar M Shetty

I had purchased a mobile handset from sony ericsson, the model no is J20i the bill dated 14/06/2010 the IMEI no is [protected].

the problem begins when I got a problem in handset, the display of the handset was blank and keypad of the handset was not working,
1- I visited to service center of Sony Ericsson located at Borivali West, the name of service center is S. G. infotech and give the handset for repairing on 8th of October 2010. They promised to give me the handset after 10 days but I got my handset after a lot of followups on 2nd Nov 2010.

2- After coming down to home I got that the slider of handset was not working properly. Again I visited to the same service center and they said to me (what they do with my handset I don't know) that the handset is working properly now,

3- But the slider is not working properly once again. The slider of my handset is not sliding, I have attached the photo of my handset along with this complain.

please suggest what I should to do?


Thanks & Regards

Atul Chaubey
[protected]

To whomsoever it may concern:

Here by, I am seriously complaining about the SONY Product (SONY VAIO LAPTOP : Model NO:- VPCEA23EN). Hope, you will pay serious attention to Customer’s complaints.

Within few months of purchasing SONY VAIO Laptops, me and my friend have got serious problems and details for the same are given below.

Name: Ankit Shah (Invoice attached)
Address: - E-6/12, Narmada Colony,
Birladham, Kosamba (R.S),
Gujarat - 394120
Contact No:- [protected] (Mob) &[protected]O)
Product purchased:- VPCEA23EN (VAIO LAPTOP)
Date: - 21st July 2010
Invoice no.:- 1489
Dealer’s Name: - VAMA PACKAGING, Baroda
Complaint No (PBR): - 29019
Date of Service:- 17th September 2010
Date of Delivery: - 29th September 2010

Name: Pinkal Mistry
Address: - E-5/11, Narmada Colony,
Birladham, Kosamba (R.S),
Gujarat - 394120
Contact No:- [protected] (Mob) &[protected]O)
Product purchased: - VPCEB14EN (VAIO LAPTOP)
Date: - 28th March 2010
Invoice no.:- B3532 (Sr No. – [protected])
Dealer’s Name: - Sony Centre Akota, Baroda
Complaint No (PBR): - 31522 & 35882
Date of Service:- 3rd May 2010 & 7th Sept. 2010
Date of Delivery: - 8th May 2010 & 15th Sept. 2010


With my very disappointing experience with SONY, India, I am writing this mail to complain and to challenge your brand excellence.

I purchased SONY VPCEA23EN laptop worth Rs 42130/- in July’10. Within one month of this brand new laptop purchase, my hard disk got crashed and I lost all the important data.

As per advice from SONY CUSTOMER CARE REPRESENTATIVE, I handed it over to SONY CENTER (Rainbow Services), Surat, Gujarat on 17th September 2010 for investigation of the problem I faced in hard disk. SONY CENTER handed me back my laptop but surprisingly, the whole hard disk was changed..! This means, I will not be able to recovery my lost data at all.

Upon asking the reason for this, I was told by CCR that SONY is facing the problems in the laptops in which, SAMSUNG HARD DISKS have been installed and it has been replaced now.

Disappointingly, I relinquish my disputes just on SONY name and I started my work again on the same laptop with replaced hard disk. Now, again yesterday, on 26.10.2010, my hard disk got crashed…!!! And this has been confirmed by SONY CCR…! Again, I have lost all the necessary data. This is not accepted from SONY at all.

Now, here by I am seeking answers from SONY, India.

Within 3 months of purchasing brand new and costly laptop from SONY, two times the hard disks have been crashed and I have lost all the important data meanwhile.
Due to technical faults in SONY products, why should customer suffer the problem even though paying the full price?
Having spent considerable amount and looking at the importance of my work, I can not afford to spare myself without laptops during the time I hand it over for corrections to SONY CENTER frequently.
This kind of problems I am facing within 3 months for the 2 times and now we can not trust on SONY’s name that, this will not happen again.
If particular supply of the SONY has the problem, then SONY should discontinue or recall such kind of products proactively without wasting customer’s important time, money, patience and trust.

Other then above mentioned problems in me and my friend’s case, my another friend also got the problem in SONY VAIO LAPTOP : MODEL NO. VPCEB24EN (Invoice attached).

In this particular problem, VAIO LAPTOP of my friend was awarded with faulty CD/DVD drive for which he gave back to the SONY CENTER that particular faulty laptop and again got it back after correction.

Having fed up with such repetitive problems occurring frequently, now I can not continue with using your product as my important data are always at risk using SONY laptop. Most importantly, I can not trust this product of your now.

Seriously speaking about SONY Products now, above mentioned three cases have made me to believe very firmly that I SHOULD NOT RECOMMAND “SONY” brand to any one.

Please proceed to refund me back the amount I spend to purchase this horrible laptop. Hope, you will take this matter very seriously as it is directly affecting to your brand name and it will surely damage your brand name with such kind of experience.

Above mentioned three cases, if you have taken under your consideration, you will surely see the lapses in the SONY’s product quality offerings to the customers.

So, please without showing me other solutions or instead of apologizing for the same, REFUND ME BACK THE AMOUNT I SPENT failing to which will make me to take further actions.


Regards,

Ankit Shah & Pinkal Mistry
Birla Cellulosic (A Unit Of Grasim Industries)
Kharach, Kosamba (R.S) – 394120
Dist. Bharuch, Gujarat

Sir,
Sub : Inferior product and service from the so called superior brand ‘Sony’-Reg

I think I am one of the many frustrated customers of Sony. In fact I feel very embarrassed to say that I am a customer of Sony. The name ‘Sony’ is very much limited only to the visually appealing advertisements and brochures but not to the product quality and service. The so called brand image of this company can nowhere be seen in its quality and service. The product “Xperia” only left me a very bad ‘experience’ with the product quality and service.

Just after three months from the purchase of this Xperia-X10, it began to develop serious problems. Even after sending it to the service centre, it developed the same problems again. In fact it took over Twenty days to repair this product by that service centre personnel. I don’t know how well the service centre personnel are trained but the workmanship is clearly visible in repairing this product. Since it again malfunctioned, I had to take it to the service centre. Now the personnel there say to me that he would return my mobile this-weak, next-weak, etc. I don’t know when it will get repaired.

Therefore I request you to kindly, either Refund my money OR replace my mobile with a new mobile along with complete warranty. I am hereby attaching the details of my mobile for your reference.

Best regards,
SURESH KUMAR.S

Sony Model Name :Xperia-X10
Workorder Number :SE310BS115683
IMEI Number :[protected]
My Name and Contact Details :SURESH KUMAR SIDDINENI

(M):[protected] EMAIL:ldf.[protected]@gmail.com

Purchase Date :9 June 2010

Vendor Name and Address :THE MOBILE STORE,Shop No:A 3, Ground Floor, Pawan Arcade, Door No:48-18-2/7, Opp. John Players, Daba Gardens, Vizag - 530020

Date on which it was given for repair :14 September 2010 7:05pm

PROBLEM :Restarts BY ITSELF & NO POWER ON

Mobile return date from Service Centre :05 October 2010 3:00pm


Mobile return date to service centre for re-repair :06 October 2010 11:00am

PROBLEM :Microphone not working

Service Centre Name and Address :Bright Solutions,47-9-14,GANTA ARCADE,3RD LANE,DWARAKANAGAR (O):[protected]

i bought a sony ericsson w20 in the month of september . Within ONE MONTH the navigation button and the option button stopped working .shortly after the screen became blank and phone was unresponsive . i gave it to my dealer bhajanlal commercial (p) ltd. who forwarded my phone to the company on 15th october . I'm getting no response from the sony ericsson side and promised now to repair the defective piece . if i buy a product its for me to use and not be continuously sending it for repair . i want a replacement of my defective piece. the IMEI no. is [protected] .

thanking you ,
arun saraf
([protected]@hotmail.com)

The Cutomer Relationship Manager,
Sony India Pvt Ltd
Dear Sir,
we have placed an order under DUSSERA FESTIVAL OFFER for KDL HX800-46" LED TV with an offer announced by you (speaker bar with woofers, 3D frames=2, DVD'S 9no, 3D BLUE RAY DVD) the cost of Rs.1,40,000/- promised the above offer and delivery will be in 10days. I paid as advance Rs.70,000/- to SONY CENTER, SUN TRADING & MARKETING SERVICES, VIJAYAWADA copy of receipt is enclosed for your information.

After 10 days we remained the dealer for consignment and they postphoned for another 10days. on 29th oct we demanded our consignment, they said that the TV is ready but handover the product with out speaker bar and woofer OR ready to refund the advance. so i request you justfy and get the TV with offer items as for agreement with dealer.
thanking you
with regards
Y.A.Chowdary
[protected]
Guntur

Sir, i hav given my sony erricson u100i "yari" handset @ sony erricson service center on 1st of september 2010 against a job sheet,with an assurance of repairing it in 10 days,but i didnt get my phone in my hands uptill now,......it was in warranty period when i handover my ph to them along with n xerox of my orignal phone bill....but after every ten days they are giving me fake assurance and extending the time limit.....
Even my ph's warranty is lapsed on 25 october2010,...n i didnt used my phone since 5 august.....i spent more than half of my pocket money in travelling it to their center.......
& d biggest shock for me is dat when i heard few days back from d dealers dat d handset u 100i is not available in the market now..........sir plz help me.......take any strict action regarding dis as soon as possible...........
MOHIT GROVER
my email id- "[protected]@yahoo.com"
job sheet number- SE310VRO10066
ADDRESS OF SONY SERVICE CENTER- vaisgnavi services rohini,c-11/33,sec-3,opp NDPL office,rohini...ph no.[protected],[protected]

Dear Sir/Madam,
I have purchased a sony ericsson mobile "w100i" spiro on 15th october 2010.
from the day of purchasing of this mobile i am facing problems in my mobile it starts getting hanged and getting restarted , i went to the service center as per them they submited my mobile on services center on 23/10/2010 ( Neeru Enterprises ) and gave me challan copy Number :- Se[protected] and when i got my mobile after 24 hour the problem was the same and when i went again to service center for same they confirmed that there is a problem in motherboard and i need to submit my mobile phone for around 15 day or more , i am not having any alternate mobile , i am working with private secter not having time to visit daily service center and also cant live without handset for 15 days so i need fresh replacement or please provide refund or replacement...i am very disturbed i am feeling i have been cheated by the company kindly provide me a resolution as soon as possible

Regards
Amit Singh
[protected]

Complaint is against LCD T.V purchased from M/s DAYAL INFOTAINMENT SHOP NO:-37 LGF SHIPRA MALL SHIPRA SUN CITY INDRAPURAM GHAZIABAD (U.P)
We have purchased this T.V @85,000/- & since first day we are complaining for Picher quality & above dealer is making fool by miss guiding us.
last 3- days back T.V has stopped working & dealer is not registering the complaint also. On my follow -up with dealer he has miss behaved with us.
un able to understand on what bases company like Sony appoint their dealers, i had very bad experience with M/s DAYAL INFOTAINMENT SHOP NO:-37 LGF SHIPRA MALL & due to ill manerd dealer Sony has lost loyal customer.
i desperately want to bring bad conducts of M/s DAYAL INFOTAINMENT to the company but un-able to contact the concern person.
i spoke to many manager level people in Sony but not satisfied with responce.
regards
vishal ([protected])

Ticket No 88307035,2/ 88705479

Dear Sir/ Madam,


I have already mentioned my problems with these two sets in several mails. Till date only got reply ..."we are sorry..." and then some advertisements.

Please refer your complaint no 88705479

1. W910i: Latest status is it is still with Memory Marketing, Aurangabad (Authorised Sony Ericsson service centre at Aurangabad/ Maharashtra). I was told yesterday that it is OK and today also I was asked to collect. But while delivery it was checked and found nothing done. This time the complaint was "microphone not functioning - my voice cant reach other side". I am told again to collect it tomorrow.

2. W595: It was repaired through Chennai Service Centre (I was told, no papers given). Now it is again down within 20 days and I am told that it has to be sent again to Chennai.

I am disturbed for the following reasons:

1. The Service Centre is reluctant to issue proper documents against handsets received.
2. The service centre does not issue proper money receipt, only rubber stamped paper is given without taxes and any commercial details. This I have mentioned in my earlier mails also.
3. Both the hansets have been charged (Rs 1050, Rs 900 resply) but not functioning.
4. Inconvinience caused is tremendous. I am a marketing person.
5. No clear answer is provided by the Service Centre.
6. Attached last time's Job Card Scanned copy. This time's I will again send tomorrow for W910i. Still the service centre have not given Job Card for W595.
I want the sets in OK condition and after two months of harassment I want to go all out and see to it that I get my grievances redressed in proper way.

Please note I request you to pay proper attention and a exact reply as the phones costed about Rs 25,000/- and I cannot just ignore it.

Regards,

Abhijeet Sadhu

(Mails from 08/09/10 till date - only expressed regrets...........).

Complaint is against LCD T.V purchased from M/s DAYAL INFOTAINMENT SHOP NO:-37 LGF SHIPRA MALL SHIPRA SUN CITY INDRAPURAM GHAZIABAD (U.P)
We have purchased this T.V @85,000/- & since first day we are complaining for Picher quality & above dealer is making fool by miss guiding us.
last 3- days back T.V has stopped working & dealer is not registering the complaint also. On my follow -up with dealer he has miss behaved with us. Pl. help.
regards
vishal

poor response of cuctomer care

hello,
i purchased the mentioned Zylo W 20 mobile set (IMEI No[protected] on 14 Aug 2010 and within a span of two months the mobile has started giving following problems :
- display problem (with slide and otherwise)
- keypad not functional with slide
- improper power on /off

yesterday when service centre at Amritsar (phone[protected] was contacted, the software was updated and call was logged with call no SE31ORTA12143. However, it was told that the FPC is defective and needs to be replaced. The FPC was not in stock and will require a minimum of 15 days for its availability.

in this context the following is my complaint :
- if such a good brand of mobiles is providing such inferior quality products that they get unserviceable within two months o[censored]sage them what is the point of choosing Sony ericsson. Further, it also raises doubts on the kind of quality testing the company is undertaking.
- in todays world where anything is just a call away what is taking the company / service centre an unacceptable long period of 15 days for just despatch of a spare part. It needs to be noted that even single of expiry in the warranty period results in the customer bearing the entire cost of repair and here the company takes 15 days for repair without any extension on the warranty period.
- this kind of after sales service of mobiles is more of harassment than convenience and needs to be looked into seriously.

my email id is [protected]@rediffmail.com and current mobile no is [protected].

an early action will go a long way in helping out my problem.

thanks

I bought this sony Vaio E series VPCEB36FG laptop last sunday and it started acting up already.

Its display looks slightly shifted and black bars are there on all sides, i called the VAIO customer service number 180010*******

They kept trying identify the problem, I made me reinstall the graphic drivers but intel graphic drivers failled to install..

Finally after talking to 3 brave guys the problem is identified, they say that the graphic card has been malfunctioned and need to be replaced blah blahh..

Who on this earth wud like to get his 7 days NEW laptop screwed, y shouldn't i get a new one when i paid Rs.52,000 for dis amazing peace made of scrap inside..

Well... I am working in Indian Oil Corporation and DELL was giving 8% discount to us as they have huge sales to IOC, i cancled that finallized order only to buy dis SONY VAIO as a status symbol and the brand name for so called performance..
We bought 2 laptops (same model) and i was advertising among my friends and after me 5 more decided to go for vaio... WTF , for this SONY VAIO ...


I hope to get better responce from the sony personnels, they bloody dont give any numbers to contact them except dat 1800*********..

Do these customer care personnels deserve to be talked about replacement, they will be like full mouth open sith sorryy.... :P


I WANT IT REPLACED wont give it to those service personnels, when the manufacturers made defective peaces (have read lots of complains already), who the hell can trust on the service guys

Dear Sir,

We purchased one Sony make 3D TV model no KDL40NX710 of S. No 2346802 from M/s Liberty Agencies, Udaipur (Rajsthan) (Rs 1,45,000/- by Invoice no 2395 ) through M/s Tanishq Electronics, Udaipur on dated 24/10/2010. On delivery we were informed by M/s Tanishq that this set will be installed by our technical man on dated 25/10/2010.

Till time we are waiting for installation of TV. We approached dealer but the behavior of M/s Tanishq Electronics and M/s Liberty Agency, Udaipur (Raj) is not appreciable. We were knowing brand name of SONY and hence purchased this TV but it is sad to say that we feel very disturb after purchasing such a costly TV as dealer and distributor’s response after selling product is totally negative. We are not in receipt of warranty card too. Is it a good indication about the service we would receive?
We have sent onr engineer to dealer office Udaipur on date 26/10/2010 and on date 27/10/2010 but Dealer started quarrel with my engineer Mr Jeewan Singh and Mr Dalesh Shrimali. I can not write language spoken by dealer here.
I got financial loss after purchasing TV in making of call and sending person to Udaipur of Rs 17000/-.
I feel mantaly disturbed that affecting my personal life too.
I have made calls to customer care no [protected] for 6-8 times but till time I don’t have installation yet. My ID no is 6222407.

We request you please take matter seriously.



Contact no of M/s Tanishq Electronics is [protected]

M/s Liberty Agency is[protected] or[protected]



Regards,



Ramashankar Dwivedi

Joint Executive President (Technical)

B-7, Staff Colony

Vikram Cement

Post Office: Khor (Pin 458470)

Distt :Neemuch (M.P.)

Cell No. [protected]

My name is Kuldeep Singh , this in regarding the Sony Camera I bought from the sony showroom in
Sector 9 chandigarh , modle no DSC-TX1 / L 32 , for rs:- 14413.46 /- , invoice no 815918 the day I went
to see the camera I asked for 12.1 m.pixel camera , they showed me 12.1. mega pixel but they
delivered me 10.1 m.pixel .
As the shape of the camera is the same I didn’t bothered to see it again after 10 days when I opened the
same it was 10.1 m.pixel , I complained to the sony show room , they apolized for the same and felt
sorry for the same and ask me that we will change the camera , 5 to 6 times I called them us and also
visited there show room ,they didn’t changed and were ready with some or the other excuses .

After such a long time they did changed my Camera to 12.1 m.pixel but the difference money from my
last Camera , they reduce it to 2000 /- and said that the camera price have gone down .

As I was regularly chasing them to exchange the camera , because due to of there excuses it got
delayed and the difference money they took it from me , which is not fair , they should bare it ,as
it was not my fault , there employee have delivered me the wrong camera , why should I bare for the
same .
kindly look in the matter , others wise I have to move to the court and the newspaper people for the
same .
rgds ,

kuldeep Singh.
[protected]
[protected]