| Address: Visakhapatnam, Andhra Pradesh |
Sir,
Sub : Inferior product and service from the so called superior brand ‘Sony’-Reg
I think I am one of the many frustrated customers of Sony. In fact I feel very embarrassed to say that I am a customer of Sony. The name ‘Sony’ is very much limited only to the visually appealing advertisements and brochures but not to the product quality and service. The so called brand image of this company can nowhere be seen in its quality and service. The product “Xperia” only left me a very bad ‘experience’ with the product quality and service.
Just after three months from the purchase of this Xperia-X10, it began to develop serious problems. Even after sending it to the service centre, it developed the same problems again. In fact it took over Twenty days to repair this product by that service centre personnel. I don’t know how well the service centre personnel are trained but the workmanship is clearly visible in repairing this product. Since it again malfunctioned, I had to take it to the service centre. Now the personnel there say to me that he would return my mobile this-weak, next-weak, etc. I don’t know when it will get repaired.
Therefore I request you to kindly, either Refund my money OR replace my mobile with a new mobile along with complete warranty. I am hereby attaching the details of my mobile for your reference.
Best regards,
SURESH KUMAR.S
Sony Model Name :Xperia-X10
Workorder Number :SE310BS115683
IMEI Number :[protected]
My Name and Contact Details :SURESH KUMAR SIDDINENI
(M):[protected] EMAIL:ldf.[protected]@gmail.com
Purchase Date :9 June 2010
Vendor Name and Address :THE MOBILE STORE,Shop No:A 3, Ground Floor, Pawan Arcade, Door No:48-18-2/7, Opp. John Players, Daba Gardens, Vizag - 530020
Date on which it was given for repair :14 September 2010 7:05pm
PROBLEM :Restarts BY ITSELF & NO POWER ON
Mobile return date from Service Centre :05 October 2010 3:00pm
Mobile return date to service centre for re-repair :06 October 2010 11:00am
PROBLEM :Microphone not working
Service Centre Name and Address :Bright Solutions,47-9-14,GANTA ARCADE,3RD LANE,DWARAKANAGAR (O):[protected]
Aug 13, 2020
Complaint marked as Resolved 
sonyericsson — defective product
I had purchaged Sonyericsson mobile device G502 on 11th February, 2009.Ifound in couple of weeks a defect that is the restarting on its own. I contact the company through email explaining the problem. I received a reply stating to contact service centre. I visited the service centre. But the technitians at centre just upgrade the software as usual, which is not concerned with the problem. Later on they replaced the bettery on my request. My concern is may the said problem is relevent with the battery. However later in few weeks I found the same problem. Again I contact the service centre. Now their response is not satisafactory. They want to convince it was all my mistake rather than admitting the defect of the mobile. While I insist for the replacement of device. They said they will change mother-board only. After paying a sum of Rs.7900/- for the product, why should I accept these type of partly replacements. If such replacements are there, it is nothing short of assemble PC. So. I request your honour to redress the problem, for which I shall be thankful.