Sony India Complaints & Reviews

Sirs,

I have purchased the G900 handset on[protected] though the authorized dealer paying Rs. 20000/- of ma hard earned money and for the past 3 months this phone has been giving me immense problems and thereby lots of tension. I do travel a lot and the problem is that despite investing this much huge amount in a phone am not able to properly make calls. I have submitted this phone twice to sony ericsson authorized serice center, at M/s Skycell, Muthoot Chambers, Kollam (phone[protected], and still the problem persists. The problem is the phone display gets blank all of a sudden and it goes to switched off mode. SErvice center told me last time that the mother board has been changed and there will b no issue from thereon and gave me a new IME in ma purchase bill and even today the problem persists. Please take necessary steps to help me give value to the 20K I have put in to purchase this stuff and not only that I am now in a fix to carry another low end model in case to make calls if this one goes dead. Please do help out.

Work order numbers are
Feb4 SE310SK110776
March 5 SE310SK110380

My name is sunit vohra i purchased my j 105i naite in feb 2010 since i have display problem where i showed my mobile to

ALLIED INFO-TEL
25 TILAK ROAD
OPP HP KINDER GARDEN SCHOOL, DEHRA DUN

Its been 10 days and there is no response. They tell that there is no stock and they have ordered for it I am from Financially Middle Family sir It would be great if you consider my request and do the needful.

thanking you sir

Am addressing this mail to the Country Head of Sony India as well as you as I have not been able to resolve the problem so far even after 4 months of lodging my complaint with SONY India Service Support.

Despite several mails and follow-ups your Customer Support has not been helpful in solving the problem we are facing with the most expensive laptop in the market viz. SONY Vaio Model VGN-Z26GN/B.

Your silence is appalling and the lack of customer support despite several mails and phone calls speaks volumes about your support services !

When we bought this laptop, we did so based on its reputation for reliability and quality. Though there were several problems like the wi-fi chip and frequent reset and system hanging, your service support never bothered to fix the problem. And just before the warranty expired we had the present problem where the keyboard and the touch pad failed, your service support wants us to pay Rs. 16,000 for the cable internally which needs to be replaced.

As the said problem occurred within the warranty period we want this to be done free of cost. This was told to your customer support in early Jan 2010.

Now, its nearly 3 months and the customer support hasn't come forward to do it. Instead they are dilly-dallying and made us suffer as we have not been able to use the laptop at all from time this problem started in early Dec. 2009.

We never expected that the SONY brand would give us so much problems and to top it all the lack of even a courtesy call to complete and service the problem
is further compounded the problem.

We are appealing to you through this email to all those in SONY India in responsible positions to come to our rescue and help us use the laptop which is lying un-used resulting huge loss of productivity!!

Thank you,

Sincerely,


Varadaraj Krish

A few months ago I bought a Sony Ericsson G900, whose(for all Sony Ericsson phones) services are handelled by RT Outsourcing services
.

This phone is a total piece of (G900). its the worst phn i've ever used and all the credit goes to so called Sony Ericsson for manufacturing so awful product.
Not only this, A customer is paying these people by purchasing a cellphone for 15-20,000Rs and these people are exploiting them in-spite of giving services.
they are unable to get rid off the countless faults in this phone (includes hang, auto off, restart, touch screen not working properly, display problems and extremely slow processing) and not even they agree to replace this phn. I am facing same kind of situaton from last 2 months.
I am so disoppointed not only by this phone but also with after sales services of Sony Ericsson.
Now I've been forced to send a LEGAL NOTICE to these greedy and un-fair traders as they are not replacing my phn. and I will definately drag these people to consumer court if required.
I will not buy any Sony Ericsson phn in future neither recommend anyone as unlike this company other companies like NOKIA had taken all its faulty batteries back from the market coz they people care for there repo n gud will, but sony ericsson does'nt seems 2b so>>>



further details of torture that i faced due to Sony Ericsson till date:

I bought a cellphone model G900 on 27August 2009. Within first month I started facing the problem of HANG, RESTART and TERRIBLY SLOW PROCESSING and the problem goes on increasing day by day. Finally when the problem reached to a un-tolerable frequency as well as other problems started occurring like display problem I submitted my cellphone to a nearby service center (Naveen Telecom, Panipat) on 29Jan 2010 and I received my cellphone back in repaired condition on 6Feb 2010 with a swapped IMEI and 2 of its components were changed. Again within 2 days I started facing the very same problems and in fact with a higher frequency. So again I submitted the cellphone on 17Feb 2010 with a request of replacement because I am not at all satisfied with this piece of .
From 17Feb, its 18March till date and the request is still under process, HOW DISAPPOINTING ?
I am facing inconvenience from almost about last 2months just because of Sony Ericsson's poor service and the bloody manufacturing of G900 which is nothing but only a complete piece of by Sony Ericsson.

I talked several times to customer care executives but against every request they always reply to further contact after 48 hours. I wanted to know that how long is their 48 hours???
A customer who is facing trouble because of these people could bear to wait any longer?


RT Outsourcing is also responsible for these troubles that I faced till date coz they are the people who are not approving my replacement request and are sticked for repairing of this phone only however these guys are unable to permanantly get rid-off the faults in this phone, as these faults returns back after few days of repair.

CHEATING AND MISCONDUCT BY SONY INDIA IN SECUNDERABAD, ANDHRA PRADESH

I had purchased Home Audio system MHC GZR88D from Sangeeth Electronics, Nallakunta, Secunderabad on 16th March 2010. This was delivered to the above address in the evening of 16th March. On various calls made to the above dealer, he promised me that Demo man shall come to my residence within 48 hours. But nobody turned up to 20th March. I contacted the Call center in the morning of 20th March 2010. Some lady by the name of Miss Ambika responded. I came to know that Sangeeth Elecronics registered only ion 19th March therefore Sangeeth Electronics made a first fault and cheated me badly(Cheating no 1 ). After listening to me for 5 minutes she transferred my call to status department. What was the use of wasting 5 minutes if she was to transfer my call ultimately.(Cheating No 2). The second gentleman assured that somebody shall be turned up positively by evening of 20th march. On requesting if he can give me some local contact number or address of Sony Secunderabad. He said that he does not have any such information. How is it possible that call center does not have any contact address (Cheating no 3). When nobody turned up up to evening of 20th March I again contacted Call center no [protected] reference no 5047008. Some body by Shriram responded at 1800 hrs of 20th March of 2010. After listening for 5 minutes ha also assured that somebody shall certainly turnup by evening of 20th March. He also declined to give some local Contact nos of Secunderabad (Cheating no 4). He also assured that somebody shall contact by phone and than he shall come. No phone came (Cheating no 5). Are we supposed to sit in the home for full day or Sony India is fooling its customers. Or possibly Sony India is waiting the opportunity that somebody shall visit ad we are not available then Sony India can take a plea that we were not available.(Cheating no 6).

On this How Sony India is behaving and fooling its customers. Now I shall certainly drag Sony India in Consumer court and MRTP. Where to go.


S.K.Sharma

Dear Sir,

I had bought a Sony Ericsson (G502) Handset through indiatimes.com shopping website from a vendor called Aakanksha Distributors Pvt. Ltd., Indore on June 17 2009. It cost me approx. Rs 6000/-

The phone went completely dead a week ago, on 12 March 2010. I immediately visited the Sony Ericsson Authorized Service center called "Service Point" at Jayanagar, Bangalore. They charged Rs 150/- just to accept the handset for checking.

After the check up, I was informed that the handset was out of the warranty period and that there is problem with mother board; replacing which could cost me about 80% of the initial cost. They also suggested that I should go for a new handset.
When I checked with the vendor I was told that he only supports 6 months warranty
and there is nothing he could do to help me.

Based on this particular experience and also some others that I have heard from my colleagues I feel that there is a serious Quality issue with Sony Ericsson Handsets. Also, customer service does not seem to be part of its culture. Once a sale happens the company is least bother about the customer and shirks from its responsibilities towards him or the sale. This is very much evident from the attitudes displayed its representatives at the service centers.

I never expected this kind of a deal from a popular brand such as Sony Ericsson.

I feel helpless !

Regards,
Prashanth

i, i buy my sony vaio in october from delhi,lajpat nagar sony world showroom.....so very first 3 month my laptop works gud but after that on the screen down side some rashes start and its come little by little on my screen day by day... the down part of laptop screen getting hide coz of this rashes..i can,t able to c my minimize stuff....n its become over on my screen badly...d rashes hide badly d down part of screen...n fan also start getting noise sometime n it gives me big trouble in using .... i m very tens n want it to be gud as soon as ....and right nw i m in mauritius n here is no service center for sony... so i plan to send my laptop to delhi to my brother n send it to u so plz accept my complaint n get it exchange ...as my laptop is in warranty....i hope d best.......shehzad mohammad.

I have puchased Sony Ericson Mobile Handset model-U100i worth Rs.14000.00 on 5th of December 2009 from Hotspot Mobile store here in Lucknow.
Within a use of 2 months suddenly the handset got a problem of (system hang).I went to the store from where i brought the mobile to get it checked, but it was told that it has to be shown to SONY ERICSON Service center situated in Tej Kumar Plaza, Hazratganj,Lucknow.
I went to the service center i.e RT Outsourcing on 3rd of March 2010 & it was told by the service representative that the problem is with the software & it will take 1 day to reload the software.But after keeping the mobile handset for 2 days, he informed me that the main board is faulty & he will have to intend the same in sony & it will take 6-7 days to get it repaired.
After almost 10 days when I did not got any information from the service center I inquired about the status of repair, to my utter surprise I was told that the main board has been changed but the problem is now with the display screen.
At this I want to bring in your kind knowledge that I feel cheated & humilated as till date I have not got my handset repaired & the service center is applying all" hit & trial" theory for repairs.
I personally feel that there is some generic problem with this model & it needs to be replaced.
I humbly request you to kindly address this matter on urgent basis, failing I have no option other than to seek justice & help from the Consumer Court.

regards,

Abid Abbasi
(Senior Advocate)
High court-Allahabad Bench
[protected]

Dear Sir,

I own a Laptop FE890 which I procured from US in 2007.
I had a problem with DVD drive & Wi-fi not working, but the laptop was in working perfectly fine. Hence I gave the laptop for service at Sony Service outlet in Rajajinagar, Bangalore.At the time of taking the laptop they mentined that they need to recover the harddisk and needed my consent on that. I was open for it as i wanted my laptop to work properly.
Couple of weeks later they called me up telling that the harddisk has failed and hence the recovery did not happen properly and told to me change the harddisk or take back the laptop in the same condition I gave.
So finding the hard disk to expensive to invest and thought of taking it back.
When i went to take my laptop, it was completely conked off. In the sense it was was not in the condition i gave. They said they will check and come back to me later.
After a week they called me and said that the mother board is corrupted and the laptop is totally off.
I was petrified and send mails all across the cusomter service of SONY for help but of no use. One fine day one of the executives called me to tell that they can repair the laptop at the discounted cost of 30,000 rupees else would have costed 54,000rupees.
I dont know what to do. I have the related service bill details with me.
Kindly help

Dear Sir/Madam,

Sub: Problem in Sony Ericsson Hand Set.
Model: K-220i
IMEI No:[protected]

I would like to discuss with you an important and serious issue regarding My Sony Ericsson Hand Set Purchased on Dated 16th Jan 2009, from M/S Impression Gallery who is an authorized dealer of Sony Ericsson in Saharanpur.
But due to some technical fault , the mobile was not working properly since the Purchase Date and normally used to get Hang many times. Also like to inform you that I also got repaired from one of your certified service centre (M/S.A.V. communications , Saharanpur), but again the problem repeated and the mobile was not working properly.

Further I again submitted my Hand Set at the care centre but this time they told me that there is some problem with the mother board of the handset and it needs to be replaced from their Delhi Office. After one and a half month, I got it back but again it was in same condition and the problem was still not solved.

Now Since then till today, the hand set is not with me and it is still at your service centre waiting for a part to be replaced.

Now I am sorry to mention here that I had got fed up with the situation and I am bound to write you in this regard, therefore I request you to please look in to the matter and get my problem solved at your end, either by replacing my hand set with the same model or any other model.

I hope that you will solve my problem as early as possible and you will not bound me to file the case through consumer forum.
Enlosures : Photocopy of Bills.

Thanks and Regards
Shyam Sunder Sethi
H.No.3/6789,
Ranjeet Nagar
Near Dayawati Hspital,
Saharanpur (U.P)
Mob.[protected]
Ph. No.[protected].

I PURCHASED A SONY VAIO LAPTOP MODEL NO. VPCCW15FN/R, MACHINE SERIAL NO. 7001517 FROM SKY SOLUTIONS, LAXMI NAGAR NEW DELHI ON 02 DEC 2009. AFTER THREE MONTH O[censored]SE SUDDENLY MY DVD/CD ROM STOPPED WORKING, IT WAS UNABLE TO READ ANY KIND OF DVD/VCD/MP3/AUDIO CD/BLANK CD. I CALLED UP SONY VAIO SUPPORT CENTER FOR CUSTOMER SERVICE. THEY GAVE ME SOME ASSISTANCE ON PHONE SO AS TO RECTIFY THE PROBLEM, BUT IT WAS NOT RESOLVED AS IT WASN'T A SOFTWARE PROBLEM. I HAVE BEEN TOLD THAT IT IS DEFINITELY A HARDWARE PROBLEM AND I HAVE TO VISIT A SERVICE CENTER TO REPLACE THE DVD/CD ROM TO RESOLVE THE ISSUE.

FURTHER, I AM A CENTRAL GOVT EMPLOY AND WORKING UNDER MINISTRY OF DEFENCE, I HAVE BEEN TRANSFERED FROM DELHI TO PORT BLAIR (ANDAMAN AND NOCOBAR ISLAND) AND THERE IS NO SERVICE CENTER OF SONY VAIO PLACED ON THIS ISLAND. THEN HOW CAN I VISIT A SERVICE CENTER. THERE ARE OTHER NOTE BOOK COMPANIES (LIKE ACCER, DELL, HP) THOSE WHO HAVE THEIR SERVICE CENTERS AT THIS ISLAND BUT THE SONY DOESN'T HAVE ONE,

I MADE ARROUND 6 CALL TO SONYINDIA LTD IN THIS MATTER AND EVERY TIME I HAVE BEEN TOLD TO VISIT EITHER KOLKATA OR CHENNAI WHICH IS AROUND 1800 KMS SEA/ ARIAL ROUT. AND THE COST INVOLVED TO VISIT THESE PLACES IS AROUND Rs 20000/-, IN THIS CASE WHO WILL PAY THE EXPENSES OF VISIT A SERVICE CENTER, WHY CANNT SONY INDIA VAIO TIE-UP WITH ANY OF THE SISTER NOTEBOOK MANUFACTURES COMPANIES TO RESOLVE THE PROBLEM AT PORTBLAIR IT SELF, AS MY MOVEMENT FROM THIS ISLAND IS ALMOST IMPOSSIBLE IN NEXT SIX MONTH AND I AM FACING LOTS OF MENTAL AS WELL AS TECHNICAL/FINANCIAL PROBLEM DUE TO THE INCIDENCE.

IT IS THEREFORE REQUESTED TO LOOK IN THE MATTER AND RESOLVE THE ISSUE AT THE EARLIEST,

THANKS AND REGARDS
RAJESH PANDEY

Dear Sir,
This is the mail got from sony corporation ,i request you to confirm is the mail is true or froud.

Thank you

Dear Sir,

I am Ganesh from Tamil Nadu, After long saving to buy a TV, i planed to buy Sony LCD TV. Once i was in shop. I Explained my needs of futures like Audio output mainly, And the shop keeper leaded me to buy KLV26BX300 this model, Which won't at all support with the Audio output. I totally disagree with the product that they suggested me to buy. I really dis pointed, why they are selling TV with the suggested model to a customer.

The TV bought and it kept without using. I don't know what to do with this TV. Hole my Saving to buy TV went in wrong way. Which the Sony is not excepting, cheating sell's has done by their provider.

I need justice form Sony.

Places help me out to change my TV model.

Thank you

Ganesh

I am regular user of Cellone (BSNL)Prepaid Cellular and has been using the phone [protected] since 4 years. On dated 10/03/2010, my
mobile was stolen and thereafter it is not traceable.

I have some very sensitive information on my mobile. I want to track / trace and recover the said mobile connection along with data received on my SIM.

- Make - Sony Erricson
- Model - W200i
- IMEI No.[protected]

Hi Friends,
when i insert memory card in given slot, then my phones display blinks blankly(only white display blinking). There is no problem with my memory card, coz i have checked that card in other same device... i have tried my friends memory cards which are in working condition...... but in my phone it occurs same problem.....
so please reply me i[censored] know the way of solution....... thank u

DEAR SIR,

THIS IS REGARDING MY GAME CD LOST IN SONY SERVICE PROCESS.
I HAD GIEN MY PS3 FOR SERVICE ON DATED 03/03/2010. FOR SERVICE DUE TO IT NOT READING MY GAME CD & ALSO MY GAME CD IS STUCK INSIDE.I TRY TO EJECT BUT IT DOESN'T WORK.BLUE LIGHT IS ON BUT CD IS NOT EJECTING.SO I GVN IT ON SONY SERVICE CENTER ON DAYANAND VIHAR NEW DELHI BY LOG NO[protected].I CLEARLY MENTION TO SONY SERVICE CENTER ATTENDENT THAT MY CD IS INSIDE. SHE MENTION IT ON JOB SHEET ALSO. ACCORDING TO YOUR SERVICE CENTER ATTENDENT MU PS3 SENT TO MATHURA ROAD FOR REPAIRING. AFTER 2 DAYS SHE TOLD ME THAT THEY DIDN'T FOUND ANY CD INSIDE AND YOUR PS3 IS READY PLS TAKE IT. I VISIT YOUR MATHURA ROAD SERVICE CENTER. BUT NO SOLUTION WAS FOUND.I HAVE LOST MY RESIDENT EVIL 5 CD IN BETWEEN YOUR SERVICE PROCESS. IS COSTING RS.3550/-. PLS HELP

Hemant Kumar/CallCentre/North/BB&TS/Infotel/BTVL
03/08/2010 10:01 AM
To
questions.[protected]@support.sonyericsson.com
cc
[protected]@gmail.com
Subject
Re: Sony Ericsson Contact Center, Ticket: 86671217
P Please do not print this e-mail unless it is absolutely necessary P




Dear Mr Sharma ,

I had visited at Neeru Enterprises P-21, KFC Basement, Sector - 18, Noida

But again in vain , Still my Handset is with Them saturday i had visited there i got confirmation on the same evening that my hand had been repaired , , I can go and Collect the same , sunday 10:30 Am i had visted there still the issue was the same, lady sitting at the desk again took my mobile and told me that we will check the same with you memory card again. As per the them they had indicated me that my Phone is fine , there is No issue with handset ,
But still want to confirm that is If i download more that 50 MB video file the processing Speed to the phone gets very slow , the phonme gets hang In b/w .
But in your website no where it had been mention that a customer will suffer after purchasing the phone .

Do you really work for your customer satisfaction then please stop the model S 312, b'coz like me many customer would be there who would be facing this kind of problem

Can you guys pls look into the matter and help to get the issue resolve if , you guys don't able to resolve the issue then please let know the futher escalation Matrix and Email id and contact no of your CEO & Marking head India, So that the same can be highlighted to them too

Regds/Hemant kumar





questions.[protected]@support.sonyericsson.com
02/23/2010 02:11 PM
To
[protected]@gmail.com
cc

Subject
Sony Ericsson Contact Center, Ticket: 86671217
P Please do not print this e-mail unless it is absolutely necessary P





Dear Hemant,

Thank you for contacting Sony Ericsson Contact Center.

With reference to our telephonic conversation, we would like to inform you that we have gone through the all the content which you have mentioned in your mail.
We apologize for the inconvenience caused to you. However, as we advice you on phone, kindly visit at below mentioned service center and we assure you that we will address all the issues of your handset on priority.

Neeru Enterprises
P-21, KFC Basement, Sector - 18, Noida
2241511/2,[protected]

Best Regards,
Sharma, Vijay
Sony Ericsson Contact Center

If we can be of further assistance, please email to us at questions.[protected]@support.sonyericsson.com.

For the latest news and further product information, kindly visit our website at www.sonyericsson.com

For software downloads and user guides, kindly visit our website at www.sonyericsson.com/support

For content downloads, kindly visit our website at www.sonyericsson.com/fun
[protected][protected]In case of any assistance please feel free to contact 39011111, (Prefixed by STD code of your city from Mobile or non-BSNL/non-MTNL No.),[protected]Toll free number from BSNL & MTNL)

The details of this case are as follows:
Case: 86671217
Engineer: Sharma Vijay
CaseOpened: 22/Feb/2010 13:59:[protected][protected]Product: S312
Opinion: Good Afternoon Mr Anil Sethi,

As I have always admired the Brand Sony Ericsson so keeping the same in my mind,purchased a mobile set from Feb 07 , IMEI number[protected] .

It was a lovely phone and gave me a pleasure and avail the world class services so again I planned to go for a new handset of Sony , taken Handset Model S- 312 , On DUSHHERA 09 After 3 days the mobile set started giving the trouble in terms of slow Processing, hanging Issue.

I was actually shocked since I never faced the same problem in my earlier set however it is more costlier than the previous one. Well I thought same must be a small problem (software issue) so same was escalated to Customer care desk.

I have been called by some Shalini (Sony Ericsson) from gurgoan She told me to visit Sector 27 Market (Noida) at their service center. I followed the instruction given and went to the service center but they have not checked the phone properly and said your phone is working fine and there is no problem at all.

But All in VAIN.

Issue never been resolved from the Side of Sony Ericsson .

I am also working , and its actually not possible for me to visit time and again at your service centers.

I am unable to understand few Question :-

# Is this the way to Handle a Customer who is always been loyal to the organization.
# This is how Sony commit that he has a satisfied customer base?


This was not enough, the mobile set was again started giving the problem in touch buttons with week network problem, and again I follow the same wizard as mentioned above. This time they refuse to register on-line complaint.

Now its more than enough. Mobile set is Not Working Fine Till Date .

I request you to swap my mobile set with new mobile Apart from S 312 along with extended warranty . As the loss which I incurred in business and mental torment due to these above problems.

If you do not fulfill my above requirements then I will have to make sure same will be highlighted in media and customer's should be aware how big complaints
are cheating with the customers.

Hemant Kumar
[protected]
Telemedia Services
Country: India
First Name: Hemant
Last Name: Raha
Phone Number: [protected]
City / Region: dehli
Agree Legal Terms: Yes.
Sign up for enews: Yes.

This line was auto-generated. Please do not remove or alter text below this line. [X-Ticket:86671217,2]

Respected Sir,



This is to bring to your notice that I had given my Sony Ericsson mobile – K550 Serial No. –[protected] for repairing to Usha Infotech (P) Ltd., Authorised Service Center of yours on 15/12/2009, Bill Copy No.- St/513 . My Blue Tooth, Infrared, Power Switch was not working. They had informed me after inspection that they will make it right and the cost estimated given to me was Rs.1730/- . Your engineer name is Mr. Sekhar [protected] In the month of January they informed me that they had made it right and I can collect it from them. As I was in tour at that time I went to collect it on 03/02/2010. At first I was amazed to see a person (no idea whether he is a staff or not) is using my cell sitting in the front office by inserting another battery and tying it with a rubber band. When I wanted to see the set, he started deleting the photos taken by him. When I enquired he said me that the staff have right to use the customer’s set. When I inspected my set, I was amazed to see a spot on the LCD which was not intimated to me, though they are insisting that they have informed me regarding this. Moreover their office has been transferred to 75C, Park Street from 10A, Ho-Chi-Min Sarani which was also not intimated to me.



So my question is what is to be done from my side? Please advice and do the needful at your end ASAP.


Thanks & Regards,

Sanjay Ghosh.
[protected]

i have purchase a Sony Ericsson k850i and after 1 month i found that touch buttons was not working properly and sometimes the cell phone got hanged and restarted itself but now it is stop working ......don't know what to do......if anyone have solution then please reply on my mail id- [protected]@gmail.com.

i purchased sony ericsson w395 mobile handset 2 months back
i found that new themes cannot be instaled
& camera as company manual said it is not 2MP ,but it is a VGA camera
im totay unsatisfied with the mobile