Sony India Complaints & Reviews

i have a handset of sony ericsson w580i. i have buyed it in feb 2008 for rs 10,800/-. i used it only 8 months. after that i have changed script more than 5 time. n most of the time script is not matched if matched it work only for 5 to 6 months. now i m fed up by this handset.my handset no is fcc id:PY7A1052042 AND TYPE:AAC[protected]BV. NOW i have changed script but my keypad is not working. customer care is alos not giving me service properly....

Hemant Kumar/CallCentre/North/BB&TS/Infotel/BTVL
03/08/2010 10:01 AM
To
questions.[protected]@support.sonyericsson.com
cc
[protected]@gmail.com
Subject
Re: Sony Ericsson Contact Center, Ticket: 86671217
P Please do not print this e-mail unless it is absolutely necessary P




Dear Mr Sharma ,

I had visited at Neeru Enterprises P-21, KFC Basement, Sector - 18, Noida

But again in vain , Still my Handset is with Them saturday i had visited there i got confirmation on the same evening that my hand had been repaired , , I can go and Collect the same , sunday 10:30 Am i had visted there still the issue was the same, lady sitting at the desk again took my mobile and told me that we will check the same with you memory card again. As per the them they had indicated me that my Phone is fine , there is No issue with handset ,
But still want to confirm that is If i download more that 50 MB video file the processing Speed to the phone gets very slow , the phonme gets hang In b/w .
But in your website no where it had been mention that a customer will suffer after purchasing the phone .

Do you really work for your customer satisfaction then please stop the model S 312, b'coz like me many customer would be there who would be facing this kind of problem

Can you guys pls look into the matter and help to get the issue resolve if , you guys don't able to resolve the issue then please let know the futher escalation Matrix and Email id and contact no of your CEO & Marking head India, So that the same can be highlighted to them too

Regds/Hemant kumar





questions.[protected]@support.sonyericsson.com
02/23/2010 02:11 PM
To
[protected]@gmail.com
cc

Subject
Sony Ericsson Contact Center, Ticket: 86671217
P Please do not print this e-mail unless it is absolutely necessary P





Dear Hemant,

Thank you for contacting Sony Ericsson Contact Center.

With reference to our telephonic conversation, we would like to inform you that we have gone through the all the content which you have mentioned in your mail.
We apologize for the inconvenience caused to you. However, as we advice you on phone, kindly visit at below mentioned service center and we assure you that we will address all the issues of your handset on priority.

Neeru Enterprises
P-21, KFC Basement, Sector - 18, Noida
2241511/2,[protected]

Best Regards,
Sharma, Vijay
Sony Ericsson Contact Center

If we can be of further assistance, please email to us at questions.[protected]@support.sonyericsson.com.

For the latest news and further product information, kindly visit our website at www.sonyericsson.com

For software downloads and user guides, kindly visit our website at www.sonyericsson.com/support

For content downloads, kindly visit our website at www.sonyericsson.com/fun
[protected][protected]In case of any assistance please feel free to contact 39011111, (Prefixed by STD code of your city from Mobile or non-BSNL/non-MTNL No.),[protected]Toll free number from BSNL & MTNL)

The details of this case are as follows:
Case: 86671217
Engineer: Sharma Vijay
CaseOpened: 22/Feb/2010 13:59:[protected][protected]Product: S312
Opinion: Good Afternoon Mr Anil Sethi,

As I have always admired the Brand Sony Ericsson so keeping the same in my mind,purchased a mobile set from Feb 07 , IMEI number[protected] .

It was a lovely phone and gave me a pleasure and avail the world class services so again I planned to go for a new handset of Sony , taken Handset Model S- 312 , On DUSHHERA 09 After 3 days the mobile set started giving the trouble in terms of slow Processing, hanging Issue.

I was actually shocked since I never faced the same problem in my earlier set however it is more costlier than the previous one. Well I thought same must be a small problem (software issue) so same was escalated to Customer care desk.

I have been called by some Shalini (Sony Ericsson) from gurgoan She told me to visit Sector 27 Market (Noida) at their service center. I followed the instruction given and went to the service center but they have not checked the phone properly and said your phone is working fine and there is no problem at all.

But All in VAIN.

Issue never been resolved from the Side of Sony Ericsson .

I am also working , and its actually not possible for me to visit time and again at your service centers.

I am unable to understand few Question :-

# Is this the way to Handle a Customer who is always been loyal to the organization.
# This is how Sony commit that he has a satisfied customer base?


This was not enough, the mobile set was again started giving the problem in touch buttons with week network problem, and again I follow the same wizard as mentioned above. This time they refuse to register on-line complaint.

Now its more than enough. Mobile set is Not Working Fine Till Date .

I request you to swap my mobile set with new mobile Apart from S 312 along with extended warranty . As the loss which I incurred in business and mental torment due to these above problems.

If you do not fulfill my above requirements then I will have to make sure same will be highlighted in media and customer's should be aware how big complaints
are cheating with the customers.

Hemant Kumar
[protected]
Telemedia Services
Country: India
First Name: Hemant
Last Name: Raha
Phone Number: [protected]
City / Region: dehli
Agree Legal Terms: Yes.
Sign up for enews: Yes.

This line was auto-generated. Please do not remove or alter text below this line. [X-Ticket:86671217,2]

Respected Sir,



This is to bring to your notice that I had given my Sony Ericsson mobile – K550 Serial No. –[protected] for repairing to Usha Infotech (P) Ltd., Authorised Service Center of yours on 15/12/2009, Bill Copy No.- St/513 . My Blue Tooth, Infrared, Power Switch was not working. They had informed me after inspection that they will make it right and the cost estimated given to me was Rs.1730/- . Your engineer name is Mr. Sekhar [protected] In the month of January they informed me that they had made it right and I can collect it from them. As I was in tour at that time I went to collect it on 03/02/2010. At first I was amazed to see a person (no idea whether he is a staff or not) is using my cell sitting in the front office by inserting another battery and tying it with a rubber band. When I wanted to see the set, he started deleting the photos taken by him. When I enquired he said me that the staff have right to use the customer’s set. When I inspected my set, I was amazed to see a spot on the LCD which was not intimated to me, though they are insisting that they have informed me regarding this. Moreover their office has been transferred to 75C, Park Street from 10A, Ho-Chi-Min Sarani which was also not intimated to me.



So my question is what is to be done from my side? Please advice and do the needful at your end ASAP.


Thanks & Regards,

Sanjay Ghosh.
[protected]

i have purchase a Sony Ericsson k850i and after 1 month i found that touch buttons was not working properly and sometimes the cell phone got hanged and restarted itself but now it is stop working ......don't know what to do......if anyone have solution then please reply on my mail id- [protected]@gmail.com.

i purchased sony ericsson w395 mobile handset 2 months back
i found that new themes cannot be instaled
& camera as company manual said it is not 2MP ,but it is a VGA camera
im totay unsatisfied with the mobile

Sony Vaio International product Very Good Awesome
Sony service Centre Indra nagar,Mysore Road,Anil,Dilip,Nalini,Sharnish Very poor Customer Service and Unfair Providing Charges My Laptop was taken for Hard Disk Issue as it was paid They agree to replace from head office But This people have damaged Mother board Asking me to pay not ready to give Higher autorities contact to resolve my issue ,please any of Sony service authorities see this Add please call me back resolve my issue ,I would be very great full ,I feel Sorry to put a such a big brand online but i am helpless as i am not being helped by bangalore service team india, please Get back to me ASAP

Adil Shah
[protected]

Dear Nalini ,

The first and last Service the laptop was given to service centre was blue dump error had from the day you have replaced the hard disk which we have paid as it was not rectified properly and the laptop was out of country due to which i was not able to give it to service centre from the start the problem was of harddisk only , can i kindly ask you for who ever in your organisation have damaged the laptop please find and charge your staff,Instead of asking me to pay as when i gave the vaio i was told only harddisk as it was replaced upon my request from headoffice why you people want t make money in other things ,this is the way you people treat to your loyalcustomers ,If you r not able to give solution give me your head people i would like to talk to them , If your Genuine and not faking you should not have problem to Give the Contcts of your Head who could resole the issue ,I once again kndly request to provide either solution r Contacts of your higher authoritis i will talk to them and resolve the issue ,Why you people screwing up the brand like this with bad service when the product and brand isso good


Regards,
Adil


[protected] Forwarded message[protected]
From: adil shah <shehbaz.[protected]@gmail.com>
Date: Sun, Jan 17, 2010 at 7:08 PM
Subject: Problem not rectified more than a month is up
To: Jordan Brennan <Jordan.[protected]@salmat.com.au>
Cc: sonyindia.[protected]@ap.sony.com, [protected]@sid.in.sony.com.sg


Dear sir,

I take this opportunity to bring the case of The Vaio Notebook VGN -sz55gn/b t71001g Dated 4/11/07 in the name of sai deepa Bill no 0410x03631 from Harvey norman pertama merchandising pte ltd 315 outram rd #01-01/02 to your notice which is in your custody for past 2 months. The problem started with blue death screen being hit very often. When given to sony service centre, they ordered us to change the hard disk which was done at the cost of Rs 9000. But problem still remained unsolved It was given back to the sony service centre and now engineers feel problem is with the mother board.

Engineers are not sure what they are saying ,they just want to pull money for their mistakes, i would suggest to take the matter seriously ,can you people get back to me with the reply no one is bothered to atleast address the issue seroiusly and Rectify the problem ,If you people are working please response at the earliest ,Such a big organisation and no proper engineers to rectify the product ,If they r not able to rectify i insist to return my laptop and the repair charges which is been charged by the inefficient engineers , i would like to have response at the earliest as possible

The time taken for diagnostics and trouble shooting is absolutely pathetic and shocking.

This is to let you know that every product in my house including radio, Plasma TV, dvd player, tape recorder etc.. are all sony brand. My faith and satisfaction in sony has been on top. But with this purchase i am frustrated and confused at the treatment given to a loyal customer. This is unfprofessional on part of sony service centre engineers to blame it on each and every part of the product on trial and error basis. Now they want me to pay Rs. 16000 for the mother board. I sincerely do not think i need to pay this amount as this problem was brought to sony during my warranty period which can be traced on the following emails.

Hence i request you to take this matter seriously and act on it asap.

I need my laptop to work and want it fully operational without any problems.

Thanking you,

Yours sincerely,



Adil Shah



Subject: Fwd: Problem not rectified a month is up





[protected] Forwarded message[protected]
From: adil shah <shehbaz.[protected]@gmail.com>
Date: Sat, Jan 2, 2010 at 3:54 PM
Subject: Fwd: Problem not rectified a month is up
To: Jordan Brennan <Jordan.[protected]@salmat.com.au>
Cc: sonyindia.[protected]@ap.sony.com, [protected]@sid.in.sony.com.sg



Dear all,
Please take it seriously my Laptop is not yet rectified and given ,
they called me and told hard disk would be replaced again from past 2 months they have kept know they have screwed Mother board and now asking for a 25k i dont know wats happening with them ,Sharneesh to whom i handed over laptop is not able to provide proper information he gave the no of engineers 64569925/24/29 Dinesh ,Dilip these people do not pick the call like a coward back end they ask like a bribe money thru sharneesh and they r holding my laptop when head office has APPROVED T O RECTIFY THE PROBLEM THEY R HOLDING BACK AND ASKING ME TO PAY 25 K ,if my laptop is not rectified by monday and handed over by them i would have to take the help of law ,i have not been left for any other option, and what else i will do , i would not say i would do it show, this is last i would discusing i want them to get back to me i have enough of their drama and my time is wasted a lot , i should be reimbursed of the loss i have occurred due to the delay ,

Regard,
Adil Shah
[protected]
[protected] Forwarded message[protected]
From: adil shah <shehbaz.[protected]@gmail.com>
Date: Thu, Dec 17, 2009 at 4:52 PM
Subject: Problem not rectified a month is up
To: Jordan Brennan <Jordan.[protected]@salmat.com.au>, sonyindia.[protected]@ap.sony.com
Cc: [protected]@sid.in.sony.com.sg







Dear sir,



I have submitted my laptop from past november and now is mid december the job no[protected] and 46642558/03.11.09

i have not yet got any reply and the laptop is not rectified , please have a check on the status and get back to me as these bangalore staff have not got any reply from

head office they r wating from long time just to fix a small problem ,i would like have my issue to take seriously and rectify and give it to me







Regards

Adil

[protected]



Dear Jorder,



The Vaio Notebook VGN -sz55gn/b t71001g Dated 4/11/07 in the name of sai deepa Bill no 0410x03631 from Harvey norman pertama merchandising pte ltd 315 outram rd #01-01/02

was purchased We had problems of BLUE dump error and the system was slow apart from that every thing was fine ,They are not able to solve a simple issue

We at sony service centre indira nagar india Tax invoice dated 46637831/17.06.09

had given it for servicing they charged around 8259 Rs and i took and had gone to out of country but the problem persist and after few days that is on 24.10.09 as again to India gave to service centre for

same problem job no[protected] and 46642558/03.11.09 for same issues it was given now again they want to charge us 20000 Rs estimate is given which is not fare on

The Company to unnecessary Charge on the same problem because they have not replaced the Good harddisk which the problem Is still their in the Indira nagar branch

manual Job sheet no 741 ,They want us to pay Money which is already paid the problem but not effeciently rectified ,So I request you to kindly look in the issue which is Very Serious

as they want us to pay for the Wrong rectification they have done ,this should be fixed by them as they have collected the amount and not done correctly ,

please provide me with the Best solution at the earliest if not i will collect the vaio without rectification and Dump it in one corner and I would not use any of the Sony brand as well as

Recommend others not to use any product of sony ,I am looking for the Response of yours at the earliest as i would not like to waste time on this kind of small issues

I would suggest any of your team visit Service centres and Observe the way your Product Customer is Provided Solutions , i see most of them going out frustrated , Unsatisfied and force

to bear the inconvenience as they have bought the product .



Regards,

Adil Shah

[protected]







On Fri, Nov 27, 2009 at 4:55 AM, Jordan Brennan <Jordan.[protected]@salmat.com.au> wrote:

Dear Mr Shah Shah ,

Thank you for your recent e-mail to Sony Australia.



In an effort to continually improve our service we'd appreciate if you could take 3-5 minutes of your time to complete a quick satisfaction survey available at the link below.



https://www.smap.ap.sony.com/survey/se.ashx?s=15795BB[protected]



Your feedback is appreciated and will help us improve the quality of our e-mail service.



Kind Regards,



Sony Australia







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I purchased a Sony Ericsson W705 handset on 06/06/2009. It went dead on 30/12/2009. I gave it for repair to Sony Ericsson Service Centre Vaishnavi Enterprises (Road No. 2, Banjara Hills, Hyderabad) on 01/01/2010. I was charged Rs. 395 for general service but my phone was returned to me in the same dead condition and I was informed that it would cost around Rs. 2000 for repair (the display and the mike had to be replaced). I was told that my warranty would not accepted due to Liquid Damage. After that, I went to Sony Ericsson Service Centre Omnet Enterprises (Abids, Hyderabad) on 02/01/2010. I was reported that the handset had been "physically damaged" and "tampered"; it would cost approximately Rs. 2700 for repair. Then, I went to Accel Frontline Services Limited (S.D. Road, Secunderabad) on 27/01/2010. I was informed of a "crack in display"; the display was to be replaced; the estimated amount was Rs. 1500. I was told that this would be done within 4-5 days, but it wasn't. When I went to collect the handset on 06/02/2010, I was informed that it would take another week. So, I left a complaint on [protected] on the same day.

The handset has still not been repaired and the service centre cannot still tell me when and at what cost it can be done. Morover, I have no idea how my handset has apparently been "physically damaged" or "liguid damaged". My 6-month old handset has been damaged for no real reason and the service centres are unable to even repair it.

I bought SONY WEGA 29 CRTV KVSR29M89K in 2005 and couple of weeks back its BC BOARD becasme faulty which lead to the flickering in the picture. My TV is still with service center and i already had a word with them hell lot of time and everytime they say that this particular part is ot avialbe.
My question is how this is possible that company make a TV and its parts are not available.
IF in case who reads this have old SONY WEGA 29 CRTV KVSR29M89K please mail me. same time i reuest consumer forum to llok into this matter.

I Bishu Rizal a resident of Siliguri, West Bengal I had bought a Sony Cyber-Shot camera model no: DSC-W180/BC E37 (Sl.no 4064778) on 22nd of September 2009 from Spectrum Color Labs, Siliguri, West Bengal. There are problems in my camera they are listed below.
1. A picture turns yellowish if taken in sunlight that means a person whose pictures is taken his/her face turns yellowish, as if a person is suffering from jaundice.
2. I compared the pictures taken by my camera and other camera such as Kodak, Samsung etc.
3. I tried to take pictures in all modes i.e. auto, pgm, iso, soft snap, landscape, twilight portrait, twilight, beach, snow but the same problem persists.
4. The pictures taken by this camera is seen both in TFT and CRT screen as well as in print copy, but in CRT and print copy the differences(yellowish) comes clearly as compare to TFT screen.

I took this camera to Sony service centre in Siliguri .The service centre engineers are saying that the pictures taken by this model comes like this and they told me to compare the pictures with same model. I have never heard this type of statement from any company’s service support. I have questions in my mind:
• Does this model is manufactured and designed only for taking pictures for specific condition?
• Can’t I take pictures in sunlight?
• What are the exact conditions and modes to take pictures from this model?

I have purchased Sony ericssion Mobile handset Model S312 after studying its features shown on company's website that this phone will also work as Modem. After its purchase & use, it has found that this set is not works as Modem when I connect it to my computer. To solve this problem, I have talked and tried to company's customer care service centre and comments. But all in vain.
Now I request to you/ your company to please give the solution by which this Model S 312 can work as modem.
Your early and favorable response shall be appreciable

Mobile Owner Name:-Dr.Dharnappa Poojary

Address:-Flat No:-C23,5th Floor,

KMC Staff Qurtras,

Near Vijaya Bank

Jyothi Circle

Mangalore-575001

Phone Model:-K 810i

Phone Make:-SONY ERRICSON

Last Used Number:-[protected]

E mail for Communication:[protected]@suzlon.com

Missed out date:[protected]

IMIE Number:-[protected]



Please block this mobile phone and trace the culprit and do the needful

hi sir i lost my mobile recently.My mobile sony ericsson c510Black

Plz find my mobile

i have got a sony ericcsion mobile as a gift .... but within 6 months .the battery charge not with standing for more than a 10 mins... it gets switched off automatically

I purchased a new SONY VAIO LAPTOP Model No.-VPCCW25FG/W,Batch No-7000118 from Sony Exclusive Store Imperial Radios & Gramophone Co.Gwalior on 29-Jan-2010 with Invoice No.-1823.On 30-Jan-2010 a problem was reported in it and the dealer referred me to authorised Sony service centre that is T & F Customer Care Division Gwalior.The service centre authorities told me that there is a hardware problem(mother board defective) and has to be send to Sony Service Centre Indore upon which I dint agreed as it is a new product and the hardware problem in it is a manufacturing defect .And i gave them 5 days time for replacement . And after 3 days i was informed that my laptop has a cable defect and bios problem n if i wish it could be replaced.And was informed that the replacement of the product would take 15 days because of the unavailblity of the colour. On which i ask to talk to higher authorities because 15 days is unbearable for me. Since then i don't have any report for the process of my complaint .As it is 15 days since i submitted the laptop and no concrete reply is received by me from the company.

Dear sir,

I have sony ericsson K790i.I required total mobile body in balck colour.please reply me soon.

Thank You
Arun Prasad

I have purchased a Sony DAV DZ 790 from E-Zone pimpri by paying full amount in cash on 28th Jan, 2010. E-zone had a delivered a used system on 11th Feb., 2010 was confirmed by Sony service engineers who visited on 12th Feb., 2010. I am unable to understand why E-zone had not delivered a new system to me even after taking full amount from me and why Sony India is tolerating such dealers? Even though Sony sells such good number of home theatres in India why no body maintains good stock of home theatres?

Can a E-zone or Sony India representative answer me?

Narendra

I have got a sony bravia 26" as a membership gift from Club Mahindra. Exactly 2 months after the warranty period, the TV screen turned blank, with every other thing working fine. The Gurgaon based authorised service center checked it and initially gave me a lumpsu budget of Rs 20,000 for replacing the panel. Then after protesting and requesting, they contacted the sony india and reverted back with a budget of Rs 9000+. My problem is with the quality of the product, which immediately after the warranty period needs such huge cost to repair. You cant ask someone to spend 30% of product's original cost to spend on its repair within 16 months of purchase. If after warranty period SONY doesnt feel responsible for anything, then let customers know it in advance that immediately after warranty period, the TV might blow off, or it might need a repair, costing almost another LCD TV.
I am surprised at the quality standards of SONY and also at the way they provide post sale services. I have made several written and telephonic requests for them to look into the matter( complain no 4874988), as I am in no position to cough up this kind of money on repair.

Sir I lost my sony mobile phone on 08/02/2010 while travelling in a bus.It was a great phone and it happens to be my birthday.My mobile IMEI no[protected].I have stored lot of my professinal photos in my cell.I request you kindly help me to locate my phone.Atleast block my phone so that no one else can use my phone.
hope to get a reply soon from you
Thanking you,
With regards,
PLRavindran
09/02/2010

Dear Sir,
Pleaselook into this matter,My self Biswajit Swain,I was deposited my SE handset modelno-W595 in your authorised service station(SPIRMON ,BHUBANESWAR,SAHEED NAGER,B-16) on 25jan2010 on warranty due to phone on /off problem.But till date nobody was communicate with me about the status,Many time I am trying to contact with them on[protected],but that no was switch off,.Today I am contact & phone is ringing ur customer service representative receive the phone but donot tell nothing & CUT THE PHONE .Once again I am calling on that no when I am asking why u disconnect the line,UR representative misbehave using like word useless.......is it ur service ?or it is the style to treat with customers .Please do the need ful...


*I will also lodge a complain in consumer forum& human resource .

My work order no-SE310SPS10289 ,Which is showing already deliver 27JAN2010 servicetracker of SE .bUT TILL NOW i AM NOT RECIVE THE PHONE .



Biswajit Swain
Cuttack
Odisa

good day sir/madam

all electronics in my home from past 20+ yrs are from sony and are very reliable when compared to others

so thinking that i would get the same reliability from a sony vaio laptop i bought a sony vaio VGN CR313H
in sep 2008 paying Rs 40000 when similarly configured laptops were available for 30000

the system promised 4.5hrs of back up from the battery i used to get around 3 hours still i thought it was ok( note this was normal internet uasge without wifi using wires ethernet) now exactly after 1 year after the warranty expired the battery started to detoriate like anything an before u know it it is giving me appx 1hr o[censored]sage that to with brightness set to half , the new battery pack costs appx 6000 rs why should i pay extra money for a new batery when i have already paid a premium of 10000Rs

Kindly help me in this regard
i Would be very greatful