Sony India Complaints & Reviews

hi sir i lost my mobile recently.My mobile sony ericsson c510Black

Plz find my mobile

i have got a sony ericcsion mobile as a gift .... but within 6 months .the battery charge not with standing for more than a 10 mins... it gets switched off automatically

I purchased a new SONY VAIO LAPTOP Model No.-VPCCW25FG/W,Batch No-7000118 from Sony Exclusive Store Imperial Radios & Gramophone Co.Gwalior on 29-Jan-2010 with Invoice No.-1823.On 30-Jan-2010 a problem was reported in it and the dealer referred me to authorised Sony service centre that is T & F Customer Care Division Gwalior.The service centre authorities told me that there is a hardware problem(mother board defective) and has to be send to Sony Service Centre Indore upon which I dint agreed as it is a new product and the hardware problem in it is a manufacturing defect .And i gave them 5 days time for replacement . And after 3 days i was informed that my laptop has a cable defect and bios problem n if i wish it could be replaced.And was informed that the replacement of the product would take 15 days because of the unavailblity of the colour. On which i ask to talk to higher authorities because 15 days is unbearable for me. Since then i don't have any report for the process of my complaint .As it is 15 days since i submitted the laptop and no concrete reply is received by me from the company.

Dear sir,

I have sony ericsson K790i.I required total mobile body in balck colour.please reply me soon.

Thank You
Arun Prasad

I have purchased a Sony DAV DZ 790 from E-Zone pimpri by paying full amount in cash on 28th Jan, 2010. E-zone had a delivered a used system on 11th Feb., 2010 was confirmed by Sony service engineers who visited on 12th Feb., 2010. I am unable to understand why E-zone had not delivered a new system to me even after taking full amount from me and why Sony India is tolerating such dealers? Even though Sony sells such good number of home theatres in India why no body maintains good stock of home theatres?

Can a E-zone or Sony India representative answer me?

Narendra

I have got a sony bravia 26" as a membership gift from Club Mahindra. Exactly 2 months after the warranty period, the TV screen turned blank, with every other thing working fine. The Gurgaon based authorised service center checked it and initially gave me a lumpsu budget of Rs 20,000 for replacing the panel. Then after protesting and requesting, they contacted the sony india and reverted back with a budget of Rs 9000+. My problem is with the quality of the product, which immediately after the warranty period needs such huge cost to repair. You cant ask someone to spend 30% of product's original cost to spend on its repair within 16 months of purchase. If after warranty period SONY doesnt feel responsible for anything, then let customers know it in advance that immediately after warranty period, the TV might blow off, or it might need a repair, costing almost another LCD TV.
I am surprised at the quality standards of SONY and also at the way they provide post sale services. I have made several written and telephonic requests for them to look into the matter( complain no 4874988), as I am in no position to cough up this kind of money on repair.

Sir I lost my sony mobile phone on 08/02/2010 while travelling in a bus.It was a great phone and it happens to be my birthday.My mobile IMEI no[protected].I have stored lot of my professinal photos in my cell.I request you kindly help me to locate my phone.Atleast block my phone so that no one else can use my phone.
hope to get a reply soon from you
Thanking you,
With regards,
PLRavindran
09/02/2010

Dear Sir,
Pleaselook into this matter,My self Biswajit Swain,I was deposited my SE handset modelno-W595 in your authorised service station(SPIRMON ,BHUBANESWAR,SAHEED NAGER,B-16) on 25jan2010 on warranty due to phone on /off problem.But till date nobody was communicate with me about the status,Many time I am trying to contact with them on[protected],but that no was switch off,.Today I am contact & phone is ringing ur customer service representative receive the phone but donot tell nothing & CUT THE PHONE .Once again I am calling on that no when I am asking why u disconnect the line,UR representative misbehave using like word useless.......is it ur service ?or it is the style to treat with customers .Please do the need ful...


*I will also lodge a complain in consumer forum& human resource .

My work order no-SE310SPS10289 ,Which is showing already deliver 27JAN2010 servicetracker of SE .bUT TILL NOW i AM NOT RECIVE THE PHONE .



Biswajit Swain
Cuttack
Odisa

good day sir/madam

all electronics in my home from past 20+ yrs are from sony and are very reliable when compared to others

so thinking that i would get the same reliability from a sony vaio laptop i bought a sony vaio VGN CR313H
in sep 2008 paying Rs 40000 when similarly configured laptops were available for 30000

the system promised 4.5hrs of back up from the battery i used to get around 3 hours still i thought it was ok( note this was normal internet uasge without wifi using wires ethernet) now exactly after 1 year after the warranty expired the battery started to detoriate like anything an before u know it it is giving me appx 1hr o[censored]sage that to with brightness set to half , the new battery pack costs appx 6000 rs why should i pay extra money for a new batery when i have already paid a premium of 10000Rs

Kindly help me in this regard
i Would be very greatful

Hi , i purchased my sony ericsson w595 mobile at singapore before 2 months it was working well since i bought but , after 2 months i had a problem that phone is not detected in my pc .so i try to make it repair by using pc suite but while i am doing that operation my phone gets switch off its not get ON till 2 days .what can i do for this problem ? i try 2 put it on charge and make on but still not working .Even i removed my battery and then make it on still its like that only .

IC and Motherboard
I bought W580i last year, and as soon as its warranty was over, a month later the cell was not starting at all, when I checked out at the Sony Ericsson service centre at Thane, the guy to me that its IC and Motherboard was damaged. I don't know the reason WHY???.
It didn't fall at all, never fell in water, infact I took good care of it, there wasn't any symptoms any problem at all.
Now the SonyEricsson guy told me that its gonna cost me about 3300/-. Is that the cell normally has some problem after the expiry of its warranty. Its really bad on your part, also when I brought the cell back, I found that some button on keypad and also the ON/OFF button is damaged.
I need a explanation and a solution to the IC and Motherboard issue ASAP.

It is really bad when you don't get service even after sales and when you are paying for it.

A really good brand but I think it is really bad on their part.

I have a Flatron 29 Inches which i asked SIGMA Marketing authourised repair center for repair on Phone but till now after repeated requested nothing has been done so far.

Attaching recent mail with Sony India it has been now 13 days since the complaint.


[protected] Forwarded message[protected]
From: Vivek Sharma <[protected]@gmail.com>
Date: 5 February 2010 18:37
Subject: Re: 'SonyIndia=[protected]' Service Request - Home Call - VIVEK SHARMA
To: SonyCare <Sonyindia.[protected]@ap.sony.com>


Good Evening Kiriti,
After repeated Calling up Sigma Marketing in Jalandhar, no one has ever came down for the repair of the TV,
well I would say it is bad on part of SONY brand and bad after sales service,
Regards,
Vivek Sharma

[protected]


Samuel Goldwyn - "I'm willing to admit that I may not always be right, but I am never wrong."

On 23 January 2010 13:28, SonyCare <Sonyindia.[protected]@ap.sony.com> wrote:
Dear Mr.Sharma,
Greetings from Sony India Customer Care !

As per your query, we would suggest you to refer the attached file and contact the nearest Sony authorized service center, so that our Engineers can diagnose and take corrective action.

If you need any further assistance or clarifications, please contact us at our tollfree number[protected]Working hours 9.00am to 7.30pm ; All 7 days), we would be delighted to assist you.

We invite you to participate in short customer satisfaction survey based on your mail communication with us. Kindly click on the following link to submit your feedback. We will appreciate your valuable feedback.
https://www.smap.ap.sony.com/survey/se.ashx?s=15795BB246979F08

With Warm Regards,

For Sony India Pvt Ltd.
Kirti Tikarya
Web Support Deptt.
Customer Care Center.


This email is confidential and intended only for the use of the individual or entity named above and may contain information that is privileged. If you are not the intended recipient, you are notified that any dissemination, distribution or copying of this email is strictly prohibited. If you have received this email in error, please notify us immediately by return email or telephone and destroy the original message. – This mail is sent via Sony Asia Pacific Mail Gateway.

Name: V.G. Pandey
Address: C/o Rajkumar, C-26/1, Model Town(West), Ghaziabad, U.P. PIN-201001.
or

C/o Food Corporation of India, Headquarters, 16-20 Barakhamba Lnae, Khadya Sadan, 4th Floor, E.P. Section, New Delhi.1.

Phone Model : G900
Make: Sony Ericsson
Last used No. [protected]
E-Mail for communication : [protected]@rediffmail.com
Missed date: 30.01.2010.
IMEI No.[protected]


Kindly trace and locate my above quoted handset.....for which i shall be very grateful...as i am very much fond of sony ericsson make handset....
(V.G. Pandey)

Team,

I have purchased one Sony Digital Cam from Suraj Digital Studio & Color Lab(7,Fountain Chowk, yamunanagar Haryana - 135001, Telephone Numbers - [protected]/[protected]/[protected]) on 27th September,2009. Now the camera is not working properly and the bill for the same is misplaced by me. When I approached the Sony Service Center to repair the camera, they denied to accept it without bill.
Now I have asked the Shopkeeper to provide me the duplicate bill for the same, but he is denying from the same.
Can you plz help me out.

i just purchased the phone sony ericson K810i on july 2009. But now a days the camera botton is not functioned properly.what steps that i want to take for this..Waiting for your kind reply...

Sir,
This morning I lodged a complaint on this site. I am doing so again as I did not submit my IMEI # [protected]. The mobile no is [protected] . The service provider is Air Tel.
I am a priest at Sacred Heart Church Worli, 26,Sasmira Marg, Dadar 400030. Around 9.30 a.m. I left for the Nair Hospital, Bombay Central, in a cab.I was wearing a cassock. The mobile was in the pocket. I dropped my mobile in the cab around 10.00 a.m. I say this because once or twice before it had fallen from my pocket in a similar way in a rickshaw.
Sorry to repeat my complaint. Thanks for the good work you are doing. GOD BLESS YOU.

Sir,
This morning at 9.30 am. I hired a cab to go to Nair Hospital at Bombay central.I must have reached the hospital around 10.00 a.m. I am a priest and I was wearing a cassock. I think I dropped it from my cassock pocket. I say this because once before I had similarly dropped it in a rickshaw but was lucky to have found it.
My telephone No is [protected] of Air Tel.This number is registered on another friend's name: Ms Goldie/Clarissa Gonsalves of Oshiwara where she purchased the sim card. I did not copy my IMEI #. I'm sorry I cannot provide you the same.
Thanks for the interest in helping me. God bless you and your work.

I have bought Sony Ericson F305 model mobile on 9/03/2009 from Telephone Shoppee,Aundh . Within one week of buying there was problem in the display of the handset. Then only I requested to replace the mobile. However, It was told that only repair is possible in the warantee. Mobile was sent through Telephone shoppe to Sony ericson Service centre. After continuous followup, I got my mobile repaired by after almost one month. Now again the same problem is faced .However, When the mobile was sent for repair to Sony ericson centre they refursed to take siting the reqson that there are duplicate parts in the Mobile.

I want to inform all here that Please do not buy any mobile of Sony Ericson expecially F305 and do not by mobile from any outlet of Telephone Shoppe. .

Form,
Sujeet kumar Verma
(M)- [protected]
email Add. [protected]@gmail.com
846/11,Khokhra-Mahemdabad Rly.colony,
b/h- Maninagar rly.station,
ahmedabad. - 380008
State :- Gujarat

To,
Sony Ericsson

SUB. :Suffering from misconduct of Sony Ericsson Mobile, Model no. K 850i

Sir,
I am a central Govt. employee, I have purchased Sony Ericsson mobile model no. K 850i from mobile mall, Maninagar Ahmedabad on dtd. 22.06.2009 after 15days, there is a problem of restart & hang during any process or between call. And after 2 days it permanently shutdown and not started till. And that time I was at my native place at Jhansi , and I suffer from lots of problem regarding mobile.

I contact service centre address Sony Ericsson ,RT Outsourcing Services Ltd – Ahmedabad on dated 27 July 2009 , They told me regarding this , there is a problem in motherboard, they took in custody my mobile and sent to Delhi for further and told me to contact after 15 days,
I receive back my mobile from service centre, after few days, same problem occurred in my mobile. So I again contact to Sony Ericsson on dtd 07.09.2009 at RT Outsourcing Services Ltd –Ahmedabad, and again my mobile sent to Delhi for motherboard replacement & after I got my mobile on dtd 30.09.2009 after replacement work of RF/motherboard. When I receive my mobile from service centre, I found Bluetooth of my mobile not working properly with this problem I went to my native place at Jhansi,UP. So that I again contact to service centre of Sony Ericsson on dtd 23.12.2009 at RT Outsourcing Services Ltd Ahmedabad and service centre sent again my mobile to Delhi for motherboard replacement & after I got my mobile on dtd 02.01.2010 after replacement work of RF/motherboard, but there is a problem of restart & hang during any process or between call. And after 2 days it permanently shutdown and not started. So I again contact to Sony Ericsson on dtd 19.01.2010 at RT Outsourcing Services Ltd –Ahmedabad,


Sir, I purchased mobile to catch glimps of nice moments of my new born baby and others beautiful moments all are the disappear due to mobile problem and also frustrated to visit Sony Ericsson service center. I am a central Govt. Employee on a responsible post, on performing duty I have to go out of city 2-3 times in a week and it is very difficult to me without having mobile on performing the duty and at that time I can’t contact to family living alone with my newborn baby and any other person when needed most and lots of problem regarding this mobile which I can’t write in words.

It was very difficult for me to visit your service center frequently about 20-30 times but I visit. I had given full payment of mobile, it was so costly for me but I paid, but now I have suffered too much. My mobile is mostly in your service center & now I want no replacement/repair, I want my money back .This is for your kind information. Please consider my complaint and take necessary action in my favor as Sony Ericsson is so reputed company. Otherwise inform me and than I will go to consumer forum unfortunately because of no other way for me.
The details of work order are as below:

SE[protected]
SE[protected]
SE[protected]
SE[protected]
SE[protected]

Please reply as soon as possible. thank you

Please do the needful