Sony India Complaints & Reviews

I have got a sony bravia 26" as a membership gift from Club Mahindra. Exactly 2 months after the warranty period, the TV screen turned blank, with every other thing working fine. The Gurgaon based authorised service center checked it and initially gave me a lumpsu budget of Rs 20,000 for replacing the panel. Then after protesting and requesting, they contacted the sony india and reverted back with a budget of Rs 9000+. My problem is with the quality of the product, which immediately after the warranty period needs such huge cost to repair. You cant ask someone to spend 30% of product's original cost to spend on its repair within 16 months of purchase. If after warranty period SONY doesnt feel responsible for anything, then let customers know it in advance that immediately after warranty period, the TV might blow off, or it might need a repair, costing almost another LCD TV.
I am surprised at the quality standards of SONY and also at the way they provide post sale services. I have made several written and telephonic requests for them to look into the matter( complain no 4874988), as I am in no position to cough up this kind of money on repair.

Sir I lost my sony mobile phone on 08/02/2010 while travelling in a bus.It was a great phone and it happens to be my birthday.My mobile IMEI no[protected].I have stored lot of my professinal photos in my cell.I request you kindly help me to locate my phone.Atleast block my phone so that no one else can use my phone.
hope to get a reply soon from you
Thanking you,
With regards,
PLRavindran
09/02/2010

Dear Sir,
Pleaselook into this matter,My self Biswajit Swain,I was deposited my SE handset modelno-W595 in your authorised service station(SPIRMON ,BHUBANESWAR,SAHEED NAGER,B-16) on 25jan2010 on warranty due to phone on /off problem.But till date nobody was communicate with me about the status,Many time I am trying to contact with them on[protected],but that no was switch off,.Today I am contact & phone is ringing ur customer service representative receive the phone but donot tell nothing & CUT THE PHONE .Once again I am calling on that no when I am asking why u disconnect the line,UR representative misbehave using like word useless.......is it ur service ?or it is the style to treat with customers .Please do the need ful...


*I will also lodge a complain in consumer forum& human resource .

My work order no-SE310SPS10289 ,Which is showing already deliver 27JAN2010 servicetracker of SE .bUT TILL NOW i AM NOT RECIVE THE PHONE .



Biswajit Swain
Cuttack
Odisa

good day sir/madam

all electronics in my home from past 20+ yrs are from sony and are very reliable when compared to others

so thinking that i would get the same reliability from a sony vaio laptop i bought a sony vaio VGN CR313H
in sep 2008 paying Rs 40000 when similarly configured laptops were available for 30000

the system promised 4.5hrs of back up from the battery i used to get around 3 hours still i thought it was ok( note this was normal internet uasge without wifi using wires ethernet) now exactly after 1 year after the warranty expired the battery started to detoriate like anything an before u know it it is giving me appx 1hr o[censored]sage that to with brightness set to half , the new battery pack costs appx 6000 rs why should i pay extra money for a new batery when i have already paid a premium of 10000Rs

Kindly help me in this regard
i Would be very greatful

Hi , i purchased my sony ericsson w595 mobile at singapore before 2 months it was working well since i bought but , after 2 months i had a problem that phone is not detected in my pc .so i try to make it repair by using pc suite but while i am doing that operation my phone gets switch off its not get ON till 2 days .what can i do for this problem ? i try 2 put it on charge and make on but still not working .Even i removed my battery and then make it on still its like that only .

IC and Motherboard
I bought W580i last year, and as soon as its warranty was over, a month later the cell was not starting at all, when I checked out at the Sony Ericsson service centre at Thane, the guy to me that its IC and Motherboard was damaged. I don't know the reason WHY???.
It didn't fall at all, never fell in water, infact I took good care of it, there wasn't any symptoms any problem at all.
Now the SonyEricsson guy told me that its gonna cost me about 3300/-. Is that the cell normally has some problem after the expiry of its warranty. Its really bad on your part, also when I brought the cell back, I found that some button on keypad and also the ON/OFF button is damaged.
I need a explanation and a solution to the IC and Motherboard issue ASAP.

It is really bad when you don't get service even after sales and when you are paying for it.

A really good brand but I think it is really bad on their part.

I have a Flatron 29 Inches which i asked SIGMA Marketing authourised repair center for repair on Phone but till now after repeated requested nothing has been done so far.

Attaching recent mail with Sony India it has been now 13 days since...

Name: V.G. Pandey
Address: C/o Rajkumar, C-26/1, Model Town(West), Ghaziabad, U.P. PIN-201001.
or

C/o Food Corporation of India, Headquarters, 16-20 Barakhamba Lnae, Khadya Sadan, 4th Floor, E.P. Section, New Delhi.1.

Phone Model : G900
Make: Sony Ericsson
Last used No. [protected]
E-Mail for communication : [protected]@rediffmail.com
Missed date: 30.01.2010.
IMEI No.[protected]


Kindly trace and locate my above quoted handset.....for which i shall be very grateful...as i am very much fond of sony ericsson make handset....
(V.G. Pandey)

Team,

I have purchased one Sony Digital Cam from Suraj Digital Studio & Color Lab(7,Fountain Chowk, yamunanagar Haryana - 135001, Telephone Numbers - [protected]/[protected]/[protected]) on 27th September,2009. Now the camera is not working properly and the bill for the same is misplaced by me. When I approached the Sony Service Center to repair the camera, they denied to accept it without bill.
Now I have asked the Shopkeeper to provide me the duplicate bill for the same, but he is denying from the same.
Can you plz help me out.

i just purchased the phone sony ericson K810i on july 2009. But now a days the camera botton is not functioned properly.what steps that i want to take for this..Waiting for your kind reply...

Sir,
This morning I lodged a complaint on this site. I am doing so again as I did not submit my IMEI # [protected]. The mobile no is [protected] . The service provider is Air Tel.
I am a priest at Sacred Heart Church Worli, 26,Sasmira Marg, Dadar 400030. Around 9.30 a.m. I left for the Nair Hospital, Bombay Central, in a cab.I was wearing a cassock. The mobile was in the pocket. I dropped my mobile in the cab around 10.00 a.m. I say this because once or twice before it had fallen from my pocket in a similar way in a rickshaw.
Sorry to repeat my complaint. Thanks for the good work you are doing. GOD BLESS YOU.

Sir,
This morning at 9.30 am. I hired a cab to go to Nair Hospital at Bombay central.I must have reached the hospital around 10.00 a.m. I am a priest and I was wearing a cassock. I think I dropped it from my cassock pocket. I say this because once before I had similarly dropped it in a rickshaw but was lucky to have found it.
My telephone No is [protected] of Air Tel.This number is registered on another friend's name: Ms Goldie/Clarissa Gonsalves of Oshiwara where she purchased the sim card. I did not copy my IMEI #. I'm sorry I cannot provide you the same.
Thanks for the interest in helping me. God bless you and your work.

I have bought Sony Ericson F305 model mobile on 9/03/2009 from Telephone Shoppee,Aundh . Within one week of buying there was problem in the display of the handset. Then only I requested to replace the mobile. However, It was told that only repair is possible in the warantee. Mobile was sent through Telephone shoppe to Sony ericson Service centre. After continuous followup, I got my mobile repaired by after almost one month. Now again the same problem is faced .However, When the mobile was sent for repair to Sony ericson centre they refursed to take siting the reqson that there are duplicate parts in the Mobile.

I want to inform all here that Please do not buy any mobile of Sony Ericson expecially F305 and do not by mobile from any outlet of Telephone Shoppe. .

Form,
Sujeet kumar Verma
(M)- [protected]
email Add. [protected]@gmail.com
846/11,Khokhra-Mahemdabad Rly.colony,
b/h- Maninagar rly.station,
ahmedabad. - 380008
State :- Gujarat

To,
Sony Ericsson

SUB. :Suffering from misconduct of Sony Ericsson Mobile, Model no. K 850i

Sir,
I am a central Govt. employee, I have purchased Sony Ericsson mobile model no. K 850i from mobile mall, Maninagar Ahmedabad on dtd. 22.06.2009 after 15days, there is a problem of restart & hang during any process or between call. And after 2 days it permanently shutdown and not started till. And that time I was at my native place at Jhansi , and I suffer from lots of problem regarding mobile.

I contact service centre address Sony Ericsson ,RT Outsourcing Services Ltd – Ahmedabad on dated 27 July 2009 , They told me regarding this , there is a problem in motherboard, they took in custody my mobile and sent to Delhi for further and told me to contact after 15 days,
I receive back my mobile from service centre, after few days, same problem occurred in my mobile. So I again contact to Sony Ericsson on dtd 07.09.2009 at RT Outsourcing Services Ltd –Ahmedabad, and again my mobile sent to Delhi for motherboard replacement & after I got my mobile on dtd 30.09.2009 after replacement work of RF/motherboard. When I receive my mobile from service centre, I found Bluetooth of my mobile not working properly with this problem I went to my native place at Jhansi,UP. So that I again contact to service centre of Sony Ericsson on dtd 23.12.2009 at RT Outsourcing Services Ltd Ahmedabad and service centre sent again my mobile to Delhi for motherboard replacement & after I got my mobile on dtd 02.01.2010 after replacement work of RF/motherboard, but there is a problem of restart & hang during any process or between call. And after 2 days it permanently shutdown and not started. So I again contact to Sony Ericsson on dtd 19.01.2010 at RT Outsourcing Services Ltd –Ahmedabad,


Sir, I purchased mobile to catch glimps of nice moments of my new born baby and others beautiful moments all are the disappear due to mobile problem and also frustrated to visit Sony Ericsson service center. I am a central Govt. Employee on a responsible post, on performing duty I have to go out of city 2-3 times in a week and it is very difficult to me without having mobile on performing the duty and at that time I can’t contact to family living alone with my newborn baby and any other person when needed most and lots of problem regarding this mobile which I can’t write in words.

It was very difficult for me to visit your service center frequently about 20-30 times but I visit. I had given full payment of mobile, it was so costly for me but I paid, but now I have suffered too much. My mobile is mostly in your service center & now I want no replacement/repair, I want my money back .This is for your kind information. Please consider my complaint and take necessary action in my favor as Sony Ericsson is so reputed company. Otherwise inform me and than I will go to consumer forum unfortunately because of no other way for me.
The details of work order are as below:

SE[protected]
SE[protected]
SE[protected]
SE[protected]
SE[protected]

Please reply as soon as possible. thank you

Please do the needful

I purchased a Sony PSP model 3004 on 15th Feb'09 from Sony Centre, Palm beach Road, Vashi, Navi Mumbai. Sl no. of the device is 0274535 and the Tax Invoice no. of Sony Center is 6525/08-09

The PSP screen does not show the information correctly. I took this to the nearest service centre at Sri Sai in Sector 5 Vashi as this is in Warranty

The person refused to accept the product for repair just by looking at this and saying this is damaged. He said this can only be replaced by making 50% of the charges as the LCD has got burst from inside

There is absolutely no sign of any physical damage to the PSP. He refused to even give this in writing that he is not accepting the PSP because it is damaged.

I then complaint to their service head in Mumabai at Chandrashekhar.[protected]@ap.sony.com, sonyindia.[protected]@ap.sony.com, [protected]@gmail.com

The response was again stating thatthe device is broken /damage the same cannot be consider in warranty services as per warranty term and condition.

I again informed that there is no sign of any physical damage. The LCD looks to be partly displaying the data due to its manufacturing defect and hence it must be replaced at no cost to me.

Despite several reminders to them they are not responding to my complaint.

kind regards // Prakash Veer

I Have purchased Sony Ericsson U1 (Satio) phone on 8th of December 2009 from Shop Alfa 5/6,Dadi House, Irla Society, Vile Parle (w), Mumbai – 400 056 under Bill no:- B / 24 for which I also been Issue cash sales receipt and warranty certificate. I am very sorry to write and make a complaint as my phone has started getting hanged within 20 days from purchase. I personally visited the service centre near to my residence I made a complaint at service centre having address :- 45/1785, Sanghmitra C.H.S., Opp Y.M.C.A, D.N.Nagar Link road, Andheri (West), Mumbai – 400 053
I was informed by the person that the phone is having software problems. He assured me that the handset would be working in good condition but everything has come to me as falls assurance. My handset has various problems and I have no solution for the same. I visited the same service centre on 19th Jan 2010 and was issued work order no: - BE310MT110350. I was handed over the handset on the same day with repairing of fault code: - 28- SW Application problem.
The handset has again failed to work and I am facing following problems.
The phone is getting hanged on alternate basis and at the same time if I am receiving a new sms on the phone I am unable to read the sms since the phone is displaying an error message (Messaging Memory Full: End some running application and try again) in spite of having just 5 sms in my inbox even after checking no running applications on the Phone. Secondly the camera is also not functioning properly at camera mode as when I am clicking a photo from the phone it automatically goes to the menu option.
I am totally dissatisfied with the handset Sony Ericsson U1 (Satio) I have no option but to make a complaint in this regard and expect the reputed company like Sony Ericsson would give me solution of my problems at an early date.

Dear sir,

05 Jan’2009: I have purchased a Sony Ericsson Mobile hand set W-595, IMEI No. [protected] for amount Rs. 14,500/- (Fourteen Thousand Five Hundred) on 05 Jan’2009 from “Sony Ericsson Experience Store, C/o Mansha Enterprises, 34-Old Cannaught Place, Dehradun (Uttarakhand) Phone No.[protected]” (Attached Case paid Bill No. 2346). The day I purchased the mobile, it hanged 03 (three) times when I was listening FM Radio. After that whenever I opened Media Player, the hand set got hanged. I contacted Show Room and told them about the problem, they told me to show this hand set to the Service Centre i.e. “ALLIED INFOTEL-SALORA, 28- A, Khurba, Near National Agencies, Dehradun(Uttrakhand) Mobile No. [protected]. The Service Centre updated Software after keeping set under observation for 02 days. But the problem could not be solved. I again contacted Service Centre & they again kept the set under observation for 03 more days & updated Software once again. But the problem could not be rectified and 3rd time I went with same problem to the above said service centre

19 Feb’2009: on dated: 19 Feb’2009 and they given me complaint ID No. SES09AIN10349 (Annexure-1) and after 6 days.

25 Feb’09: on dated: 25 Feb’09 (Anneure-1A) they returned my phone with another software updating.

The same story was repeated 4th times within a month. This was certainly frustrating I could not use my Mobile in this period properly. So, I again went to above said Service Centre,

03 March’2009:on dated:03 March’2009 and they kept my mobile once again with given Complaint ID No. SES09AIN10464 (Annexure-2),

19 March’2009: After so much harassment, I complained on dated:19 March’2009 to “Sony Ericsson Customer Care Cell’s Phone No.[protected]” and they given me a complaint ID No.SE[protected]

20 March’2009: and Ist time on 20 March’2009 I complained to Sony Ericsson’s official site (www.sonyericsson.com) and they given me Subject Case Reference No.[protected]Annexure-3 & 4),

29 March’2009: IInd time on 29 March’2009 to Sony Ericsson’s official site (www.sonyericsson.com) Annexure-5 & 6) and given me Subject Case No. 73274075, (

04 April’09: 04 April’09 (Annexure-7 & 8) and given me Subject case No.73294802.
But it is sorry to say that all the problems were same in Video & Audio Player, in addition, new problems of distortion in Video & Audio Player(( Ear piece and speaker voice quality is noisy), play in Slider much more & dust particles in lens cover of Camera, started and they also tempered the slider.

22 April’09: and finally IVth time on 22 April’09 (Annexure-9 & 10) and given Subject Case No. 73350546 they assured me through e-mail that my problem will be sorted out and asked me to submit Hand Set once again to the above said Service Centre. After their assurance I once again, submitted my Hand Set.
05.May’2009: on 05.05.2009 (Annexure-11) to the above said Service Centre and they given me Complaint ID No. SES09AIN10951 once again and he kept my mobile hand set for a month.

07 May’09: meanwhile, on May’09 I told my problems to Customer Care Cell and to sonyericsson.com once again (Annexure-12)but they said me to contact to the local area customer care person for your problem. I got the phone number [protected] of Mr. Sanjeev Saxena, local area customer care person from “Sony Ericsson Experience Store, C/o Mansha Enterprises, 34-Old Cannaught Place, Dehradun (Uttarakhand). But, who never picked his phone.

30 May’2009: on 30 May’09 the Service Centre returned my mobile hand set (Annexure-11A) with assurance that the Set is prefect, as they have changed the Mother Board once again and new IMEI No. [protected]. and they also said me that the Mobile slider problem will be sorted out later after calling you until use mobile care fully.

But it is very sorry to say that I am still facing the same problems my Mobile Hand Set still Hangs, Play in Slider part and often they clamps to each other and dust particles in lens cover of Camera, Distortion (Ear piece and speaker voice quality noisy) in Media Player still persists.

26 Oct’2009: on 26 Oct’2009 (Annexure-13) with all above problems; Hand Set Hang, Audio-Video Distortion, Slider Problem (for which they have already promised me) For this, I again went to above service center with all above problems; Hand Set Hang, Audio-Video Distortion, Slider Problem (for which they have already promised me on 30 May’2009 to call me later to shorting out the slider problem but they never call me) and the Play Back Failure. They kept my mobile hand set for 05 days and returned it back to me on dated

30 Oct’2009: on dated 30 Oct’2009(Annexure-13A) with an assurance that the slider part has been change and software also updated and right now the Hand Set is perfect. But on the same day when I was trying to pick some photographs and video clips of an important event, I found that the Mobile Camera quality has been worst and not work as it was. For this, I felt very upset own self and ashamed among all lower configured mobile hand sets of my friends. Not only this,

31 Oct’2009:, the next day morning of 31 Oct’2009 when a call ringing on my mobile hand set and I was trying to pick, its display has completely gone off for ever and not came back and then I again went to the above service centre. And then I again went to the above service centre.

03 Nov’2009: on 03 Nov’2009 (Annexure-14). The service centre said me that the Slider Cable has broken and its repair will take time and for others problem, you will have to change and adjust yourself with problem because once the mobile hand set repaired, its originality doesn’t come back and now I could not do more.

Sir, until the date phone has deposited to the above Service Centre but in between I have send a legal notice to all above 3 concern persons but they denied to compensate with new mobile hand set me.

Thanking you,

Dated: 21Jan’2010

Yours sincerely,

(Pawan Kumar Dutt)
143. Seyad Wala,
Dehradun-248 001,
(UTTRAKHAND),
Mobile No.[protected].
email: [protected]@gmail.com

respected sir
i brought a new sony ericsson mobile set on[protected]
i used the set only for a month. During this period i had to repair it for three times from your authorised service centre at kannur.First i was told that set had some software problems. I got it repaired.It got switched off then and sony showroompeople from where i brought the set told me about the hardware problem.i requested them to change my mobile since i used it for only a month.but their treatment towards me was very bad and they were not willing to give me a new mobile.i left my set with them .

dear sir, my phone sony Ericsson K530i has been stolen.on[protected] from gurgaon city. its IMEI No - [protected], BAT 00773108W32,.

please help me to find my phone. can you start it with tracking. if you take it on tracking than please track it on my alternative mobile number - [protected]