Sony India Complaints & Reviews

I Have purchased Sony Ericsson U1 (Satio) phone on 8th of December 2009 from Shop Alfa 5/6,Dadi House, Irla Society, Vile Parle (w), Mumbai – 400 056 under Bill no:- B / 24 for which I also been Issue cash sales receipt and warranty certificate. I am very sorry to write and make a complaint as my phone has started getting hanged within 20 days from purchase. I personally visited the service centre near to my residence I made a complaint at service centre having address :- 45/1785, Sanghmitra C.H.S., Opp Y.M.C.A, D.N.Nagar Link road, Andheri (West), Mumbai – 400 053
I was informed by the person that the phone is having software problems. He assured me that the handset would be working in good condition but everything has come to me as falls assurance. My handset has various problems and I have no solution for the same. I visited the same service centre on 19th Jan 2010 and was issued work order no: - BE310MT110350. I was handed over the handset on the same day with repairing of fault code: - 28- SW Application problem.
The handset has again failed to work and I am facing following problems.
The phone is getting hanged on alternate basis and at the same time if I am receiving a new sms on the phone I am unable to read the sms since the phone is displaying an error message (Messaging Memory Full: End some running application and try again) in spite of having just 5 sms in my inbox even after checking no running applications on the Phone. Secondly the camera is also not functioning properly at camera mode as when I am clicking a photo from the phone it automatically goes to the menu option.
I am totally dissatisfied with the handset Sony Ericsson U1 (Satio) I have no option but to make a complaint in this regard and expect the reputed company like Sony Ericsson would give me solution of my problems at an early date.

Dear sir,

05 Jan’2009: I have purchased a Sony Ericsson Mobile hand set W-595, IMEI No. [protected] for amount Rs. 14,500/- (Fourteen Thousand Five Hundred) on 05 Jan’2009 from “Sony Ericsson Experience Store, C/o Mansha Enterprises, 34-Old Cannaught Place, Dehradun (Uttarakhand) Phone No.[protected]” (Attached Case paid Bill No. 2346). The day I purchased the mobile, it hanged 03 (three) times when I was listening FM Radio. After that whenever I opened Media Player, the hand set got hanged. I contacted Show Room and told them about the problem, they told me to show this hand set to the Service Centre i.e. “ALLIED INFOTEL-SALORA, 28- A, Khurba, Near National Agencies, Dehradun(Uttrakhand) Mobile No. [protected]. The Service Centre updated Software after keeping set under observation for 02 days. But the problem could not be solved. I again contacted Service Centre & they again kept the set under observation for 03 more days & updated Software once again. But the problem could not be rectified and 3rd time I went with same problem to the above said service centre

19 Feb’2009: on dated: 19 Feb’2009 and they given me complaint ID No. SES09AIN10349 (Annexure-1) and after 6 days.

25 Feb’09: on dated: 25 Feb’09 (Anneure-1A) they returned my phone with another software updating.

The same story was repeated 4th times within a month. This was certainly frustrating I could not use my Mobile in this period properly. So, I again went to above said Service Centre,

03 March’2009:on dated:03 March’2009 and they kept my mobile once again with given Complaint ID No. SES09AIN10464 (Annexure-2),

19 March’2009: After so much harassment, I complained on dated:19 March’2009 to “Sony Ericsson Customer Care Cell’s Phone No.[protected]” and they given me a complaint ID No.SE[protected]

20 March’2009: and Ist time on 20 March’2009 I complained to Sony Ericsson’s official site (www.sonyericsson.com) and they given me Subject Case Reference No.[protected]Annexure-3 & 4),

29 March’2009: IInd time on 29 March’2009 to Sony Ericsson’s official site (www.sonyericsson.com) Annexure-5 & 6) and given me Subject Case No. 73274075, (

04 April’09: 04 April’09 (Annexure-7 & 8) and given me Subject case No.73294802.
But it is sorry to say that all the problems were same in Video & Audio Player, in addition, new problems of distortion in Video & Audio Player(( Ear piece and speaker voice quality is noisy), play in Slider much more & dust particles in lens cover of Camera, started and they also tempered the slider.

22 April’09: and finally IVth time on 22 April’09 (Annexure-9 & 10) and given Subject Case No. 73350546 they assured me through e-mail that my problem will be sorted out and asked me to submit Hand Set once again to the above said Service Centre. After their assurance I once again, submitted my Hand Set.
05.May’2009: on 05.05.2009 (Annexure-11) to the above said Service Centre and they given me Complaint ID No. SES09AIN10951 once again and he kept my mobile hand set for a month.

07 May’09: meanwhile, on May’09 I told my problems to Customer Care Cell and to sonyericsson.com once again (Annexure-12)but they said me to contact to the local area customer care person for your problem. I got the phone number [protected] of Mr. Sanjeev Saxena, local area customer care person from “Sony Ericsson Experience Store, C/o Mansha Enterprises, 34-Old Cannaught Place, Dehradun (Uttarakhand). But, who never picked his phone.

30 May’2009: on 30 May’09 the Service Centre returned my mobile hand set (Annexure-11A) with assurance that the Set is prefect, as they have changed the Mother Board once again and new IMEI No. [protected]. and they also said me that the Mobile slider problem will be sorted out later after calling you until use mobile care fully.

But it is very sorry to say that I am still facing the same problems my Mobile Hand Set still Hangs, Play in Slider part and often they clamps to each other and dust particles in lens cover of Camera, Distortion (Ear piece and speaker voice quality noisy) in Media Player still persists.

26 Oct’2009: on 26 Oct’2009 (Annexure-13) with all above problems; Hand Set Hang, Audio-Video Distortion, Slider Problem (for which they have already promised me) For this, I again went to above service center with all above problems; Hand Set Hang, Audio-Video Distortion, Slider Problem (for which they have already promised me on 30 May’2009 to call me later to shorting out the slider problem but they never call me) and the Play Back Failure. They kept my mobile hand set for 05 days and returned it back to me on dated

30 Oct’2009: on dated 30 Oct’2009(Annexure-13A) with an assurance that the slider part has been change and software also updated and right now the Hand Set is perfect. But on the same day when I was trying to pick some photographs and video clips of an important event, I found that the Mobile Camera quality has been worst and not work as it was. For this, I felt very upset own self and ashamed among all lower configured mobile hand sets of my friends. Not only this,

31 Oct’2009:, the next day morning of 31 Oct’2009 when a call ringing on my mobile hand set and I was trying to pick, its display has completely gone off for ever and not came back and then I again went to the above service centre. And then I again went to the above service centre.

03 Nov’2009: on 03 Nov’2009 (Annexure-14). The service centre said me that the Slider Cable has broken and its repair will take time and for others problem, you will have to change and adjust yourself with problem because once the mobile hand set repaired, its originality doesn’t come back and now I could not do more.

Sir, until the date phone has deposited to the above Service Centre but in between I have send a legal notice to all above 3 concern persons but they denied to compensate with new mobile hand set me.

Thanking you,

Dated: 21Jan’2010

Yours sincerely,

(Pawan Kumar Dutt)
143. Seyad Wala,
Dehradun-248 001,
(UTTRAKHAND),
Mobile No.[protected].
email: [protected]@gmail.com

respected sir
i brought a new sony ericsson mobile set on[protected]
i used the set only for a month. During this period i had to repair it for three times from your authorised service centre at kannur.First i was told that set had some software problems. I got it repaired.It got switched off then and sony showroompeople from where i brought the set told me about the hardware problem.i requested them to change my mobile since i used it for only a month.but their treatment towards me was very bad and they were not willing to give me a new mobile.i left my set with them .

dear sir, my phone sony Ericsson K530i has been stolen.on[protected] from gurgaon city. its IMEI No - [protected], BAT 00773108W32,.

please help me to find my phone. can you start it with tracking. if you take it on tracking than please track it on my alternative mobile number - [protected]

I have purchased a new Sony Ericsson C510 mobile in Apr 2009. Recently I have tried to activate the GPRS in my mobile. I have installed the GPRS settings from the BSNL service provider. But not able to activate it. I tried it many times. Still no use. Finally i came to know that there is a problem with the mobile. I found many of the C510 mobile users got the same problem. Being a middle class citizen, i can not afford to buy a new mobile by throwing away this mobile. I could not use the features offered for this mobile. Please find a solution for this.


Sudheer Kumar

dear sir,
I am NILESH PATIL.

i have bought sony ericson K850i from Planet combines, pusad, dist.-yavatmal.

it has problem ; display problem.
it has been submitted with Diamont enterprises dated 15-12-09 AT 4:37pm for replacement purpose.for your authorizes services center the name is STAR ELECTRONICS ,NEAR SHAM KHETAR , YAVATMAL,MAHARASHTRA ,& contact no is -[protected].

but till date no response is gained.
I am in business so suffering a lot for delay in processing.
my contact no is [protected]
complaint id

awaiting for your quick response.

NILESH PATIL
YAVATMAL,M.S
[protected]

Dear Sir,

I have purchased SONI mobile W700i, from KORBA Chhatisgarh, i am facing problem AUTO SWITCH OFF, of my set in every 30 min. and the time of any call from others.


Please rectify the problem.

I contact sevral time to ur service center but they could not do to rectify the same.

Thanking u,


S.K.GUPTA
IT OFFICER
CENTRAL BANK OF INDIA
REGIONAL OFFICE AMBIKAPUR
SURGUJA (CHHATISGARH)

sir/madam,

i am B.V.Subba Rao, Ongole, Andhra Pradesh.
i bought Sony Ericsson Mobile No is W 580I(IMEI No is [protected]) at Sangeetha Mobile Showroom in Ongole vide Inv No.SI/ONG/153/19.10.2009. After 2 days i found a problem which is Phone hangs for 40 seconds and then restarts, other audio problem. i gave it to Local Sony Ericsson Servicing which the servicing centre name is Sri Venkata Sainadha Electronics. they returned to me the next day and said the problem was rectified. after two days again the same problem was found and including that the mobile set was hanged. again i gave it to servicing centre and the above process was do 4 times even they changed Mother Board the same problem was rewined. now i am getting same problem. the servicing persons are not rectifying the problem and i am getting problem due to them.

so, i want the piece should be rectyfied or exchange new piece.

thanking you sir,

my contact number
+91-[protected]

SIR,
I HAVE PURCHASED A SONY ERICSSON W595 HANDSET FROM THE MOBILE STORE ON 4/01/2010 AND FROM THE VERY FIRST DAY IT STARTED TROUBLING ME I HAVE VISITED ITS SERVICE CENTER BUT GOT NO RESPONCE
THIS IS MY HUMBLE REQUEST TO U TO LOOK ON TO THIS MATTER AN DO THE NEEDFULL
SHAH OWAIS AHMED
([protected])

I bought from Sony authorised dealser a 33" CRT TV model KV-L34. When I bought the TV the dealer never told me that the spares for the TV will not be availble after 5 years. It was very expensive TV. Now when I contacted Sony India there local authorised repair shop engineer told me that the card requirng replacemant in no more availble. I cnnot use the TV just for one card Card "A". What can I do to get re[pair help Prafull Bhatt

Hello,
This is Manish Shirsikar, I Live in Thane(W). I had a Issue with my Philips 21RF Vardaan SL, there was no Picture but the sound was working good.
I Contacted one of the Local Service Provider from where i got a No. of SAI SONY SERVICE CENTRE COMPANY ADD : PANCHSHIL CO-OP HSG, SHOP NO.6 PLOT NO 59 SECTOR 12, NEAR SUSHMA PATIL SCHOOL KAMOTHE, NAVI MUMBAI-400209
CONT NO: 32255055/ [protected]/[protected]
other than these two No.s i have three other No.'s Which are not working.
They Promised me that they will come to check my TV on 10th December 2009, but they came on 12th December 2009. Mr. Rajesh took my TV stating that we will get a call from a lady from there service centre, and will tell me about the estimate. No One contacted me, insteted I had to call them more than thrice to check the estimate.
When Mr. Rajesh came to my place told me the estimate of about Rs. 800/- to Rs. 1200/-, told me that there is a Part which has went bad and will have to replace.
I had to call them a thousands of time to ask them to bring my TV Back and atlast the day came, when i had to contact my advocate and we all started scolding and shouting at them, then they got my television.
My TV Came back on 17th December 2009. and just after 3 Hrs. my sound went off and since then I started calling them about the same.
I got only one reply from them " mai aaj sham tak aata ho" mai kal savere aata hoo. {Will come by evening, will come tommrow} but that evening or the morning never came, unless and untill i had to take major steps, Contacting my advocate and consumer forum as well as Philips.
Then they came and took the Motherboard of the TV and again the same thing. Again i started calling them to bring my TV (Motherboard) back and they brought back my TV, when connected it was the same Issue. The Tech. started Troubleshooting at my place and at last he got my Picture and sound back, but a new issue. Now my screen blinks after every 5-7 Seconds.
I called up Mr. Raj, Mr. Nagesh, now they started commiting me that they will come to my place inbetween 9.30am to 10am. I just asked them what if they dont come, Mr. Raj replied, that will give us a new TV, i asked him are u sure. and he said yes, I just asked him to send me an SMS stating the same so that i can keep it with me as a proof, but he refused (at that time i was just wondering if i had a recorder in my Cell phone), i wud have Sue them.
anyways lets see if these guys come tommrow and also commited that they will repair my TV before 5PM.
Lets see.
ab to bhagwan hi malik hai.
Regards
Manish Shirsikar

POOR EXPERIENCE WITH SONY ERICSSON


TO
SONY ERICSSON CUSTOMER CARE LUDHIANA OFFICE,
MYSELF MOHIT JAIN RESI. 651,WAIT GANJ, LUDHIANA
MOBILE NO. [protected]
I have purchase a problem from Soni Ericsson name U 10i Mobile in OCT-2009


I HAD MADE A COMPLAINT TO THEM AT LUDHIANA ON 28 DEC. 2009
about my mobile touch screen which is not even working
NO BODY IS...

My sony ericsson mobile phone W595 which I had bought on 27 december 2009 starts continuous auto restart itself.

i bought sony ericsson j105i naite in dec. after watching its specification on sony ericsson site

according to site its display has 1.6 billion colours
but later i found out in a text file on phone & many other site it has only 262k colours

i dont understand who's wrong & who's right..
if sony is wrong then they are making fool of peoples

i wanna know the truth

Hi.

I m having Sony Ericsson K530i. It does not recognize the message sent via www.way2sms.com. Initially it was showing the name of the sender, but now it shows only number. Due to that it requires for me to go to contact list to find out who is the sender. And thats the very boring task...!!

Pls Help...

WE PURCHASED THE TV IN AUG 2008 FOR RS.44000/-. ON 29TH DEC 2009, SUDDENLY THE TV STOP WORKING. WE REGISTERED THE COMPLAINT AT SONY INDIA FOR THE SAME. THE TECHNICIAN TOLD US THAT THE POWE BOARD HAS TO REPLACED. HE GAVE US THE COST OF IT IS RS.5000/-. WE COMPLAINED THAT HOW COME SUCH A BRANDED COMPANY TV STOP WORKING IN JUST 1YR 4MONTHS. SONY INDIA TOLD US THAT WE WILL REPLY IN WITHIN 2 DAYS. THE REPLY CAME ON 6TH JAN 2010 THAT SONY IS NOT RESPONSIBLE. SO WE CALLED THE TECHNICIAN AND AGREED TO PAY RS.5000/- TO REPLACE THE POWER BOARD. BUT THE SAME TECHNICIAN TOLD ON 9TH JAN 2010 THAT THE POWER BOARD IS OKAY AND NEED NOT TO BE REPLACED. INFACT HE TOLD US NOW THAT THE MOTHERBOARD OF THE TV HAS TO REPLACED. THE COST OF IT IS RS.10000/-.
WE TRUST SONY BUT NOW WE FEEL THAT SONY IS A CHEAT COMPANY.
THE TECHNICIAN THEMSELVES DONT HAVE ANY IDEA ABOUT ITS PARTS.
I CALLED THEM ON 11TH JAN 2010 THAT I WILL HAVE TO BOOK A POLICE COMPLAINT NOW FOR FOOLING THE CUSTOMER, BUT INSTEAD OF GIVING US ASSURANCE THAT THEY WILL TAKE IMMEDIATE ACTION AND SOLVE OUR PROBLEM HE STARTED LAUGHING ON ME.
SONY IS A CHEAT AND FRAUD COMPANY.
I KINDLY SUGGEST ALL MY DEAR FRIENDS THAT DONT PURCHASE ANY SONY PRODUCTS. SONY IS JUST FOR CHEATING CUSTOMER.
I HOPE THAT YOU WILL DO SOMETHING AND SOLVE MY PROBLEM.

Dear Sir,

I have Sony Ericsson w200i model handset, I want Aircel GPRS settings. so i requisites settings to customer care. They will be giving the having method. I will follow that method. Here after feed back is "This facility not available in your handset". In this condition what can i do? please give the Idea.

Thanks,
Arunkumar.k

I had bought a mobile sony ericsson c510..i went there to buy another mobile but they braiwashed me and get me into c510 that there is 3.2mp and cybershot so i fond of it and bought.and i checked later and found it is not really cybershot.and asked that dealer,and he says that it is not our mistake do what you can..so by this i'm subjected to mental stress and loss of money by buying andloss of money for arguing..

Name: . Lokesh kumar.D

Address: . NO.3 nattu subbaraya street, mylapore, chennai - 04

Phone. [protected], 24985871

IMEI No. [protected]

Model: . sony ericsson k 530i black colour

Make: . sony ericsson.

Last used No.: [protected] (message)

E - mail for Communication: [protected]@yahoo.com

Missing Date: 5/01/2010



Respected sir,

My name is Lokesh Kumar.D , I have lost my Sony ericsson cell phone K530I in maraimalai nagar, Tamil nadu , India on[protected] around 8.00 A.M in an auto. As Iam undergoing a training in my company, I was not able to lodge
a complaint immediately.hence I request you to condone the delay in submitting this complaint . I request your goodselves to trace my mobile and return it to me. My cell phone no is [protected] (At the time when it was missed).
For more information u can contact me in the following phone number[protected].
My address :- #3 ,nattu subbaraya street, mylapore , chennai - 600004, tamil nadu ,India.

thanks
lokesh

I have purchase a sony ericsson w595 two days back from THE MOBILE STORE there i was told that it has a good battery life but on using the product i found that the battery hardly work for 1 day if i hear two much songs it exhausts in 6-7 hours so i would like the company to kindly change the battery