Sony India Complaints & Reviews

SIR,
I HAVE PURCHASED A SONY ERICSSON W595 HANDSET FROM THE MOBILE STORE ON 4/01/2010 AND FROM THE VERY FIRST DAY IT STARTED TROUBLING ME I HAVE VISITED ITS SERVICE CENTER BUT GOT NO RESPONCE
THIS IS MY HUMBLE REQUEST TO U TO LOOK ON TO THIS MATTER AN DO THE NEEDFULL
SHAH OWAIS AHMED
([protected])

I bought from Sony authorised dealser a 33" CRT TV model KV-L34. When I bought the TV the dealer never told me that the spares for the TV will not be availble after 5 years. It was very expensive TV. Now when I contacted Sony India there local authorised repair shop engineer told me that the card requirng replacemant in no more availble. I cnnot use the TV just for one card Card "A". What can I do to get re[pair help Prafull Bhatt

Hello,
This is Manish Shirsikar, I Live in Thane(W). I had a Issue with my Philips 21RF Vardaan SL, there was no Picture but the sound was working good.
I Contacted one of the Local Service Provider from where i got a No. of SAI SONY SERVICE CENTRE COMPANY ADD : PANCHSHIL CO-OP HSG, SHOP NO.6 PLOT NO 59 SECTOR 12, NEAR SUSHMA PATIL SCHOOL KAMOTHE, NAVI MUMBAI-400209
CONT NO: 32255055/ [protected]/[protected]
other than these two No.s i have three other No.'s Which are not working.
They Promised me that they will come to check my TV on 10th December 2009, but they came on 12th December 2009. Mr. Rajesh took my TV stating that we will get a call from a lady from there service centre, and will tell me about the estimate. No One contacted me, insteted I had to call them more than thrice to check the estimate.
When Mr. Rajesh came to my place told me the estimate of about Rs. 800/- to Rs. 1200/-, told me that there is a Part which has went bad and will have to replace.
I had to call them a thousands of time to ask them to bring my TV Back and atlast the day came, when i had to contact my advocate and we all started scolding and shouting at them, then they got my television.
My TV Came back on 17th December 2009. and just after 3 Hrs. my sound went off and since then I started calling them about the same.
I got only one reply from them " mai aaj sham tak aata ho" mai kal savere aata hoo. {Will come by evening, will come tommrow} but that evening or the morning never came, unless and untill i had to take major steps, Contacting my advocate and consumer forum as well as Philips.
Then they came and took the Motherboard of the TV and again the same thing. Again i started calling them to bring my TV (Motherboard) back and they brought back my TV, when connected it was the same Issue. The Tech. started Troubleshooting at my place and at last he got my Picture and sound back, but a new issue. Now my screen blinks after every 5-7 Seconds.
I called up Mr. Raj, Mr. Nagesh, now they started commiting me that they will come to my place inbetween 9.30am to 10am. I just asked them what if they dont come, Mr. Raj replied, that will give us a new TV, i asked him are u sure. and he said yes, I just asked him to send me an SMS stating the same so that i can keep it with me as a proof, but he refused (at that time i was just wondering if i had a recorder in my Cell phone), i wud have Sue them.
anyways lets see if these guys come tommrow and also commited that they will repair my TV before 5PM.
Lets see.
ab to bhagwan hi malik hai.
Regards
Manish Shirsikar

POOR EXPERIENCE WITH SONY ERICSSON


TO
SONY ERICSSON CUSTOMER CARE LUDHIANA OFFICE,
MYSELF MOHIT JAIN RESI. 651,WAIT GANJ, LUDHIANA
MOBILE NO. [protected]
I have purchase a problem from Soni Ericsson name U 10i Mobile in OCT-2009


I HAD MADE A COMPLAINT TO THEM AT LUDHIANA ON 28 DEC. 2009
about my mobile touch screen which is not even working
NO BODY IS...

My sony ericsson mobile phone W595 which I had bought on 27 december 2009 starts continuous auto restart itself.

i bought sony ericsson j105i naite in dec. after watching its specification on sony ericsson site

according to site its display has 1.6 billion colours
but later i found out in a text file on phone & many other site it has only 262k colours

i dont understand who's wrong & who's right..
if sony is wrong then they are making fool of peoples

i wanna know the truth

Hi.

I m having Sony Ericsson K530i. It does not recognize the message sent via www.way2sms.com. Initially it was showing the name of the sender, but now it shows only number. Due to that it requires for me to go to contact list to find out who is the sender. And thats the very boring task...!!

Pls Help...

WE PURCHASED THE TV IN AUG 2008 FOR RS.44000/-. ON 29TH DEC 2009, SUDDENLY THE TV STOP WORKING. WE REGISTERED THE COMPLAINT AT SONY INDIA FOR THE SAME. THE TECHNICIAN TOLD US THAT THE POWE BOARD HAS TO REPLACED. HE GAVE US THE COST OF IT IS RS.5000/-. WE COMPLAINED THAT HOW COME SUCH A BRANDED COMPANY TV STOP WORKING IN JUST 1YR 4MONTHS. SONY INDIA TOLD US THAT WE WILL REPLY IN WITHIN 2 DAYS. THE REPLY CAME ON 6TH JAN 2010 THAT SONY IS NOT RESPONSIBLE. SO WE CALLED THE TECHNICIAN AND AGREED TO PAY RS.5000/- TO REPLACE THE POWER BOARD. BUT THE SAME TECHNICIAN TOLD ON 9TH JAN 2010 THAT THE POWER BOARD IS OKAY AND NEED NOT TO BE REPLACED. INFACT HE TOLD US NOW THAT THE MOTHERBOARD OF THE TV HAS TO REPLACED. THE COST OF IT IS RS.10000/-.
WE TRUST SONY BUT NOW WE FEEL THAT SONY IS A CHEAT COMPANY.
THE TECHNICIAN THEMSELVES DONT HAVE ANY IDEA ABOUT ITS PARTS.
I CALLED THEM ON 11TH JAN 2010 THAT I WILL HAVE TO BOOK A POLICE COMPLAINT NOW FOR FOOLING THE CUSTOMER, BUT INSTEAD OF GIVING US ASSURANCE THAT THEY WILL TAKE IMMEDIATE ACTION AND SOLVE OUR PROBLEM HE STARTED LAUGHING ON ME.
SONY IS A CHEAT AND FRAUD COMPANY.
I KINDLY SUGGEST ALL MY DEAR FRIENDS THAT DONT PURCHASE ANY SONY PRODUCTS. SONY IS JUST FOR CHEATING CUSTOMER.
I HOPE THAT YOU WILL DO SOMETHING AND SOLVE MY PROBLEM.

Dear Sir,

I have Sony Ericsson w200i model handset, I want Aircel GPRS settings. so i requisites settings to customer care. They will be giving the having method. I will follow that method. Here after feed back is "This facility not available in your handset". In this condition what can i do? please give the Idea.

Thanks,
Arunkumar.k

I had bought a mobile sony ericsson c510..i went there to buy another mobile but they braiwashed me and get me into c510 that there is 3.2mp and cybershot so i fond of it and bought.and i checked later and found it is not really cybershot.and asked that dealer,and he says that it is not our mistake do what you can..so by this i'm subjected to mental stress and loss of money by buying andloss of money for arguing..

Name: . Lokesh kumar.D

Address: . NO.3 nattu subbaraya street, mylapore, chennai - 04

Phone. [protected], 24985871

IMEI No. [protected]

Model: . sony ericsson k 530i black colour

Make: . sony ericsson.

Last used No.: [protected] (message)

E - mail for Communication: [protected]@yahoo.com

Missing Date: 5/01/2010



Respected sir,

My name is Lokesh Kumar.D , I have lost my Sony ericsson cell phone K530I in maraimalai nagar, Tamil nadu , India on[protected] around 8.00 A.M in an auto. As Iam undergoing a training in my company, I was not able to lodge
a complaint immediately.hence I request you to condone the delay in submitting this complaint . I request your goodselves to trace my mobile and return it to me. My cell phone no is [protected] (At the time when it was missed).
For more information u can contact me in the following phone number[protected].
My address :- #3 ,nattu subbaraya street, mylapore , chennai - 600004, tamil nadu ,India.

thanks
lokesh

I have purchase a sony ericsson w595 two days back from THE MOBILE STORE there i was told that it has a good battery life but on using the product i found that the battery hardly work for 1 day if i hear two much songs it exhausts in 6-7 hours so i would like the company to kindly change the battery

DEAR SIR,

I HAVE PURCHASED A NEW MOBILE W205.
BUT HE HAS A BIG PROBLM. { HANG PROBLEM, RESTART, BATTERY, NETWORK}
PLEASE CONTACT ME IMMEGIATLY.
[protected]

THANKS

I had a bitter experience with one of the authorised (!!!) service centres for Sony Ericsson mobile phones.

I have a k850i mobile. The warranty period has ended for the same. When I had a touch screen problem I got it serviced in Fourgen Communication Pvt. Ltd. I was mentioned that the keypad need to be changed for the problem. I agreed and they changed the same along with the software and charged me Rs.965

When checked with them during the service, I was told that they are using the original Sony spares only. No details about the warranty period of the spare was discussed during the repair. I got the mobile repaired and I checked for the condition, it was working fine.

Within a month from the date of repair, my mobile had the problem again with the touch screen. When I went to the service centre and enquired, I got a reply that the part changed comes with only a week's warranty and as I am coming after a month with the same problem, they will charge me again. I never heard of any original sony parts coming with only a week warranty!!!

I argued with the person-in-charge Mr. HARISHANKAR ([protected]) he rudely replied that it was me who has done something to the mobile. He did write about the one week warranty in the bill I received for the repair while I went asking for the repair again. I am not sure how to deal with this as I never heard of any spare part coming with a week's warranty.

Kindly help me!

Address of the service centre:

FOURGEN COMMUNICATION PVT.LIMITED
66, ARCOT ROAD above TVS service center, near Vodafone store, Vadapalani,SALIGRAMAM
Chennai-600093
Tamilnadu
INDIA

hello sir,

my self Akshay. i m doing BCA from muzaffarnagar. sir i have bought a phone which is sony ericsson k550i last year. but my from september its noy working. the phone is not getting on. i went to service center but they did nothing.. they kept my phone for 3 months.. but they did not repaied it.
so where should i go sir.. please tell me the right way to make it working.... i will be highly thankful to you for this kind act....

My phone Detail is-

sony ericsson k550i
s/n: BX9003V4TL [protected]

DPY 101 3116/220
TYPE: AAC[protected]BV AG
FCC ID: PY7A1052021 BX9
IC: 4170B-A1052021 07W41


Regards,
Akshay Kachhal
17/1 gher khatti, gaushala road
New Mandi, Muzaffarnagar. (up)
contect num- [protected]

Dear Sir,

I bought the sony c510 cybershot handset on 4/01/10 for Rs.9460. The phone claims to be cybershot camera model but it has very very poor performance;as i had used sony k790 & k810 cybershot models. the pictures are very dark & grainy as well as yellowish & greenish in color tone.

i contacted sony ericsson customer care witin 12 hr. of purchase, they asked me to visit sony ericsson service centre. service centre people after examining the handset said its camera quality ok. I am getting the poor camera & they are simply denying it in a blind manner. Customer care people are also shrugging off saying there is no problem with picture quality as per service centre's examination.

i am in real trouble, i feel as if i lost my money, cheated by sony people as i had no idea of their poor camera. they claimed their camera as good quality but i m facing the cheapest kind of its performance.

plz help me out.

Thanks & Regards

I. Ashraf

SUB: REPLACEMENT OF SONY HI-FI MUSIC SYSTEM, MODEL- GZR-7D, UNDER WARRANTY WITH NEW SYSTEM, DUE TO REPEATED MAJOR MANUFACTURING DEFECTS.

Dear Sir/madam,
I had purchased one Sony HIFI MHC GZR7D Music system, serial no 6103221 from M/s Manoj Audio Video, Delhi on 16/02/2009. The set is under warranty. Hardly ,from 02 months from the date of purchse, I am repetedly facing lot of problems with the set. I am thoroughly describing the problems faced almost since brginning:
1) In the month of April, one day , while playing audio CD, suddenly set stopped playing . when i contacted Sony service center in DELHI (Ph no[protected], registration request no 3977122), they had sent a service person from M/s SONA Assocites, Faizabad. He took the set with him and informed that some crtical part called “CDM” has got defect and it was replaced.Finally I got my set back after about 10 days.
2)further, on 11/08/2009, while set was playing an Audio CD ,suddenly it stopped and went into stand by mode. When it was tried to start after some time as, it immediately returned to standy mode. I had called service engineer from nearest service center, M/s Sona Associates, faizabad. Their service person came on 12/08/2009 and said that set needs to be taken to service center for checking. On, 13/08/2009, I personally handed over the set at their service center in faizabad. On 19/08/09. When, i again called them, they told that there is some problem in the set that we will take the set to SSC lucknow. Finally I received the set alsmost after 25 days i.e in first week of sep’09 since i handed over the set.
3) The tale does not end here. Again the set has develpoed similar problem on 08/11/2009. When it was playing audio songs through USB (PEN DRIVE), suddenly it again went to standby mode. I have contacted directly at Sony SSC at Lucknow on same day. They had sent service person on 13/11/2009. He checked the set at my home and after checking he took the set with him to SSC lucknow for reparing.

After, about 20 days, SSC, Lucknow, Manager Mr Pradeep, informed telephonically that the set is now O.k. and it will not have any problem. I told him that since I am repeatedly facing the similar type of times problem, as of now third time, I want a written assurance from SONY that if the set will develop any defect fourth time; it shall be replaced with new set. He, told me that he cannot give any written commitment but he committed verbally that if the set develops any problem fourth time, it is in the policy of SONY, to replace such set with new set. When I stressed on written commitment, he told me that have faith on him and he is sending the set within two days to my home.
His representative came to my home on 04/12/09 with the set, and asked me to check it his presence.
As soon as the power was put ON, one message “OVERCURRENT” came on digital display of set. Immediately Set power was put OFF. And again, Mr Pradeep was contacted on phone regarding above thing. Mr. Pradeep told that, we have removed the PROTECTION from the set and hence this message is coming and you can operate the SET without worry. On his assurance, when we started checking, other functions, many erroneous messages started coming on digital display of set, Like “PUSH POWER, OVERCURRENT” etc. When, USB drive was checked for its functionality, it didn’t play PEN DRIVE. Even the Service representative also tried to play his own pen drive, USB port failed to play.
I had sent back the SET, with SONY service personnel, immediately without receiving it.
Next day i.e on 05/12/2009, I had contacted Mr Pradeep, and told him as of now this set is Non-Repairable and this is the fourth time the SET has developed problem under warranty, Hence as per his Commitment, he should initiate for replacement of this SET with new one. He told me to give him some time to talk with higher management and assured to give his feedback in 3 or 4 days.
Based, on his assurance, I kept on waiting without any further enquiry.
Suddenly, on 10/10/09, he sent the Set with his Service Personnel without informing me and I declined to receive the set and retuned it back without acceptance.
the set is lying with Sony service center, Lucknow presently.
I want to stress that since purchase, the set remained at my home for hardly 2-3 months and rest of the time i.e as of now almost 11 months from purchase, it remained at Sony service center.

I have written two detail letters to SONY INDIA HEAD OFFICE, NEW Delhi but no response is there.

I AM FED UP WITH THIS SET AND STREESSING THE FOLLOWING POINTS AND REQUESTING YOUR KIND HELP TO GET ME REPLACE MY SET WITH SIMILAR NEW ONE AT THE EARLIEST.

i) Considering my deepest agony and disgustment with the non-performance of SET and since SET is continuously having problems as of now fourth time, under warranty. It clearly indicates major manufacturing defects and SET should be replaced with new one as earlier as possible.


Details of set are: SONY HI FI MHC GZR7D, SERIAL NO 6103221, DATE OF PURCHASE:16/02/2009. Purchsed from: M/S Manoj Audio video, Daryaganj, Delhi.

With thanks,

Mrs Shiva Tripathi
w/o Mr Ashish Tripathi,
TYPE-IV/85, NTPC TOWNSHIP,P.O-VIDYUTNAGAR, TANDA,
DISTT: AMBEDKARNAGAR(U.P)
MOBILE:[protected],[protected]
e-mail:[protected]@rediffmail.com,
[protected]@ntpc.co.in

Dear Sir/mam,
As i bought the SONY BRAVIA LCD KLV-26S550A + HOME THEATER DAV-DZ390K on 18 th october 2009 they didn't give the warranty card so i have written a letter and given to them after they delivered the product. but still now they didn't give the warranty card. when ever i ask they says its in process. now i am losing the trust against the sony service center. please give me solution.

DEAR SONY.
I PURCHASED A SONY SONY WALKMAN MODEL NO.NWA-W202/BM MX3 SL NO 5349707 FROM SONY CENTRE IN VISAKHAPATNAM ON 18 DEC.09. THE RIGHT EARPHONE HAS BROKEN ACCIDENTLY YESTERDAY.ON CONTACTING THE NEAREST SONY SERVICE CENTRE THEY SHOWED THEIR HELPLESSNESS AND ADVISED ME TO OPT FOR PURCHASING A NEW ONE WITH A DISCOUNT ON RETURNING THE DAMAGED ONE.
AS AN ADMIRER OF SONY PRODUCTS AND I FEEL LIKE HANDICAPPED WITHOUT MY WALKMAN I REQUEST SONY TO SHOW YOUR CUSTOMER CARE AT YOUR BEST .
WAITING FOR YOUR REPLY


REGARDS

ANISH

Sir I am a 62 year lady running an electronics store in Kalimpong, on the 6th of Nov. 09, I purchased a sony music system model no MHC-GZR88D, from Madhuri commodities P.Ltd, siliguri (distributor) , which i was supposed to sell to a customer, I purchased the set by paying 100% advance to the distributor. On receiving the set I found out that the LCD panel was broken and the distributor advised me to send it back to the service centre (job no FMF22974), as they said they will not replace the set, which i willingly sent, it has been two months since I have not heard from any of them either the distributor or the service centre, upon calling it is a merry go round situation as i am given a new number every time to talk to. My money is at stake, I am a senior citizen and I cannot run after them as the service centre is some 60 kms from my place. kindly help