Sony India Complaints & Reviews

I have purchased a new Sony Ericsson C510 mobile in Apr 2009. Recently I have tried to activate the GPRS in my mobile. I have installed the GPRS settings from the BSNL service provider. But not able to activate it. I tried it many times. Still no use. Finally i came to know that there is a problem with the mobile. I found many of the C510 mobile users got the same problem. Being a middle class citizen, i can not afford to buy a new mobile by throwing away this mobile. I could not use the features offered for this mobile. Please find a solution for this.


Sudheer Kumar

dear sir,
I am NILESH PATIL.

i have bought sony ericson K850i from Planet combines, pusad, dist.-yavatmal.

it has problem ; display problem.
it has been submitted with Diamont enterprises dated 15-12-09 AT 4:37pm for replacement purpose.for your authorizes services center the name is STAR ELECTRONICS ,NEAR SHAM KHETAR , YAVATMAL,MAHARASHTRA ,& contact no is -[protected].

but till date no response is gained.
I am in business so suffering a lot for delay in processing.
my contact no is [protected]
complaint id

awaiting for your quick response.

NILESH PATIL
YAVATMAL,M.S
[protected]

Dear Sir,

I have purchased SONI mobile W700i, from KORBA Chhatisgarh, i am facing problem AUTO SWITCH OFF, of my set in every 30 min. and the time of any call from others.


Please rectify the problem.

I contact sevral time to ur service center but they could not do to rectify the same.

Thanking u,


S.K.GUPTA
IT OFFICER
CENTRAL BANK OF INDIA
REGIONAL OFFICE AMBIKAPUR
SURGUJA (CHHATISGARH)

sir/madam,

i am B.V.Subba Rao, Ongole, Andhra Pradesh.
i bought Sony Ericsson Mobile No is W 580I(IMEI No is [protected]) at Sangeetha Mobile Showroom in Ongole vide Inv No.SI/ONG/153/19.10.2009. After 2 days i found a problem which is Phone hangs for 40 seconds and then restarts, other audio problem. i gave it to Local Sony Ericsson Servicing which the servicing centre name is Sri Venkata Sainadha Electronics. they returned to me the next day and said the problem was rectified. after two days again the same problem was found and including that the mobile set was hanged. again i gave it to servicing centre and the above process was do 4 times even they changed Mother Board the same problem was rewined. now i am getting same problem. the servicing persons are not rectifying the problem and i am getting problem due to them.

so, i want the piece should be rectyfied or exchange new piece.

thanking you sir,

my contact number
+91-[protected]

SIR,
I HAVE PURCHASED A SONY ERICSSON W595 HANDSET FROM THE MOBILE STORE ON 4/01/2010 AND FROM THE VERY FIRST DAY IT STARTED TROUBLING ME I HAVE VISITED ITS SERVICE CENTER BUT GOT NO RESPONCE
THIS IS MY HUMBLE REQUEST TO U TO LOOK ON TO THIS MATTER AN DO THE NEEDFULL
SHAH OWAIS AHMED
([protected])

I bought from Sony authorised dealser a 33" CRT TV model KV-L34. When I bought the TV the dealer never told me that the spares for the TV will not be availble after 5 years. It was very expensive TV. Now when I contacted Sony India there local authorised repair shop engineer told me that the card requirng replacemant in no more availble. I cnnot use the TV just for one card Card "A". What can I do to get re[pair help Prafull Bhatt

Hello,
This is Manish Shirsikar, I Live in Thane(W). I had a Issue with my Philips 21RF Vardaan SL, there was no Picture but the sound was working good.
I Contacted one of the Local Service Provider from where i got a No. of SAI SONY SERVICE CENTRE COMPANY ADD : PANCHSHIL CO-OP HSG, SHOP NO.6 PLOT NO 59 SECTOR 12, NEAR SUSHMA PATIL SCHOOL KAMOTHE, NAVI MUMBAI-400209
CONT NO: 32255055/ [protected]/[protected]
other than these two No.s i have three other No.'s Which are not working.
They Promised me that they will come to check my TV on 10th December 2009, but they came on 12th December 2009. Mr. Rajesh took my TV stating that we will get a call from a lady from there service centre, and will tell me about the estimate. No One contacted me, insteted I had to call them more than thrice to check the estimate.
When Mr. Rajesh came to my place told me the estimate of about Rs. 800/- to Rs. 1200/-, told me that there is a Part which has went bad and will have to replace.
I had to call them a thousands of time to ask them to bring my TV Back and atlast the day came, when i had to contact my advocate and we all started scolding and shouting at them, then they got my television.
My TV Came back on 17th December 2009. and just after 3 Hrs. my sound went off and since then I started calling them about the same.
I got only one reply from them " mai aaj sham tak aata ho" mai kal savere aata hoo. {Will come by evening, will come tommrow} but that evening or the morning never came, unless and untill i had to take major steps, Contacting my advocate and consumer forum as well as Philips.
Then they came and took the Motherboard of the TV and again the same thing. Again i started calling them to bring my TV (Motherboard) back and they brought back my TV, when connected it was the same Issue. The Tech. started Troubleshooting at my place and at last he got my Picture and sound back, but a new issue. Now my screen blinks after every 5-7 Seconds.
I called up Mr. Raj, Mr. Nagesh, now they started commiting me that they will come to my place inbetween 9.30am to 10am. I just asked them what if they dont come, Mr. Raj replied, that will give us a new TV, i asked him are u sure. and he said yes, I just asked him to send me an SMS stating the same so that i can keep it with me as a proof, but he refused (at that time i was just wondering if i had a recorder in my Cell phone), i wud have Sue them.
anyways lets see if these guys come tommrow and also commited that they will repair my TV before 5PM.
Lets see.
ab to bhagwan hi malik hai.
Regards
Manish Shirsikar

POOR EXPERIENCE WITH SONY ERICSSON


TO
SONY ERICSSON CUSTOMER CARE LUDHIANA OFFICE,
MYSELF MOHIT JAIN RESI. 651,WAIT GANJ, LUDHIANA
MOBILE NO. [protected]
I have purchase a problem from Soni Ericsson name U 10i Mobile in OCT-2009


I HAD MADE A COMPLAINT TO THEM AT LUDHIANA ON 28 DEC. 2009
about my mobile touch screen which is not even working
NO BODY IS...

My sony ericsson mobile phone W595 which I had bought on 27 december 2009 starts continuous auto restart itself.

i bought sony ericsson j105i naite in dec. after watching its specification on sony ericsson site

according to site its display has 1.6 billion colours
but later i found out in a text file on phone & many other site it has only 262k colours

i dont understand who's wrong & who's right..
if sony is wrong then they are making fool of peoples

i wanna know the truth

Hi.

I m having Sony Ericsson K530i. It does not recognize the message sent via www.way2sms.com. Initially it was showing the name of the sender, but now it shows only number. Due to that it requires for me to go to contact list to find out who is the sender. And thats the very boring task...!!

Pls Help...

WE PURCHASED THE TV IN AUG 2008 FOR RS.44000/-. ON 29TH DEC 2009, SUDDENLY THE TV STOP WORKING. WE REGISTERED THE COMPLAINT AT SONY INDIA FOR THE SAME. THE TECHNICIAN TOLD US THAT THE POWE BOARD HAS TO REPLACED. HE GAVE US THE COST OF IT IS RS.5000/-. WE COMPLAINED THAT HOW COME SUCH A BRANDED COMPANY TV STOP WORKING IN JUST 1YR 4MONTHS. SONY INDIA TOLD US THAT WE WILL REPLY IN WITHIN 2 DAYS. THE REPLY CAME ON 6TH JAN 2010 THAT SONY IS NOT RESPONSIBLE. SO WE CALLED THE TECHNICIAN AND AGREED TO PAY RS.5000/- TO REPLACE THE POWER BOARD. BUT THE SAME TECHNICIAN TOLD ON 9TH JAN 2010 THAT THE POWER BOARD IS OKAY AND NEED NOT TO BE REPLACED. INFACT HE TOLD US NOW THAT THE MOTHERBOARD OF THE TV HAS TO REPLACED. THE COST OF IT IS RS.10000/-.
WE TRUST SONY BUT NOW WE FEEL THAT SONY IS A CHEAT COMPANY.
THE TECHNICIAN THEMSELVES DONT HAVE ANY IDEA ABOUT ITS PARTS.
I CALLED THEM ON 11TH JAN 2010 THAT I WILL HAVE TO BOOK A POLICE COMPLAINT NOW FOR FOOLING THE CUSTOMER, BUT INSTEAD OF GIVING US ASSURANCE THAT THEY WILL TAKE IMMEDIATE ACTION AND SOLVE OUR PROBLEM HE STARTED LAUGHING ON ME.
SONY IS A CHEAT AND FRAUD COMPANY.
I KINDLY SUGGEST ALL MY DEAR FRIENDS THAT DONT PURCHASE ANY SONY PRODUCTS. SONY IS JUST FOR CHEATING CUSTOMER.
I HOPE THAT YOU WILL DO SOMETHING AND SOLVE MY PROBLEM.

Dear Sir,

I have Sony Ericsson w200i model handset, I want Aircel GPRS settings. so i requisites settings to customer care. They will be giving the having method. I will follow that method. Here after feed back is "This facility not available in your handset". In this condition what can i do? please give the Idea.

Thanks,
Arunkumar.k

I had bought a mobile sony ericsson c510..i went there to buy another mobile but they braiwashed me and get me into c510 that there is 3.2mp and cybershot so i fond of it and bought.and i checked later and found it is not really cybershot.and asked that dealer,and he says that it is not our mistake do what you can..so by this i'm subjected to mental stress and loss of money by buying andloss of money for arguing..

Name: . Lokesh kumar.D

Address: . NO.3 nattu subbaraya street, mylapore, chennai - 04

Phone. [protected], 24985871

IMEI No. [protected]

Model: . sony ericsson k 530i black colour

Make: . sony ericsson.

Last used No.: [protected] (message)

E - mail for Communication: [protected]@yahoo.com

Missing Date: 5/01/2010



Respected sir,

My name is Lokesh Kumar.D , I have lost my Sony ericsson cell phone K530I in maraimalai nagar, Tamil nadu , India on[protected] around 8.00 A.M in an auto. As Iam undergoing a training in my company, I was not able to lodge
a complaint immediately.hence I request you to condone the delay in submitting this complaint . I request your goodselves to trace my mobile and return it to me. My cell phone no is [protected] (At the time when it was missed).
For more information u can contact me in the following phone number[protected].
My address :- #3 ,nattu subbaraya street, mylapore , chennai - 600004, tamil nadu ,India.

thanks
lokesh

I have purchase a sony ericsson w595 two days back from THE MOBILE STORE there i was told that it has a good battery life but on using the product i found that the battery hardly work for 1 day if i hear two much songs it exhausts in 6-7 hours so i would like the company to kindly change the battery

DEAR SIR,

I HAVE PURCHASED A NEW MOBILE W205.
BUT HE HAS A BIG PROBLM. { HANG PROBLEM, RESTART, BATTERY, NETWORK}
PLEASE CONTACT ME IMMEGIATLY.
[protected]

THANKS

I had a bitter experience with one of the authorised (!!!) service centres for Sony Ericsson mobile phones.

I have a k850i mobile. The warranty period has ended for the same. When I had a touch screen problem I got it serviced in Fourgen Communication Pvt. Ltd. I was mentioned that the keypad need to be changed for the problem. I agreed and they changed the same along with the software and charged me Rs.965

When checked with them during the service, I was told that they are using the original Sony spares only. No details about the warranty period of the spare was discussed during the repair. I got the mobile repaired and I checked for the condition, it was working fine.

Within a month from the date of repair, my mobile had the problem again with the touch screen. When I went to the service centre and enquired, I got a reply that the part changed comes with only a week's warranty and as I am coming after a month with the same problem, they will charge me again. I never heard of any original sony parts coming with only a week warranty!!!

I argued with the person-in-charge Mr. HARISHANKAR ([protected]) he rudely replied that it was me who has done something to the mobile. He did write about the one week warranty in the bill I received for the repair while I went asking for the repair again. I am not sure how to deal with this as I never heard of any spare part coming with a week's warranty.

Kindly help me!

Address of the service centre:

FOURGEN COMMUNICATION PVT.LIMITED
66, ARCOT ROAD above TVS service center, near Vodafone store, Vadapalani,SALIGRAMAM
Chennai-600093
Tamilnadu
INDIA

hello sir,

my self Akshay. i m doing BCA from muzaffarnagar. sir i have bought a phone which is sony ericsson k550i last year. but my from september its noy working. the phone is not getting on. i went to service center but they did nothing.. they kept my phone for 3 months.. but they did not repaied it.
so where should i go sir.. please tell me the right way to make it working.... i will be highly thankful to you for this kind act....

My phone Detail is-

sony ericsson k550i
s/n: BX9003V4TL [protected]

DPY 101 3116/220
TYPE: AAC[protected]BV AG
FCC ID: PY7A1052021 BX9
IC: 4170B-A1052021 07W41


Regards,
Akshay Kachhal
17/1 gher khatti, gaushala road
New Mandi, Muzaffarnagar. (up)
contect num- [protected]

Dear Sir,

I bought the sony c510 cybershot handset on 4/01/10 for Rs.9460. The phone claims to be cybershot camera model but it has very very poor performance;as i had used sony k790 & k810 cybershot models. the pictures are very dark & grainy as well as yellowish & greenish in color tone.

i contacted sony ericsson customer care witin 12 hr. of purchase, they asked me to visit sony ericsson service centre. service centre people after examining the handset said its camera quality ok. I am getting the poor camera & they are simply denying it in a blind manner. Customer care people are also shrugging off saying there is no problem with picture quality as per service centre's examination.

i am in real trouble, i feel as if i lost my money, cheated by sony people as i had no idea of their poor camera. they claimed their camera as good quality but i m facing the cheapest kind of its performance.

plz help me out.

Thanks & Regards

I. Ashraf