Sony India Complaints & Reviews

Dear sir,

My name is kumar gaurav. I am from bhubaneswar.
I purchased a mobile phone of model (sony ericsion w350i) on the date 2-5-2009.
Its on my brother's name Sourav kumar sahoo.
Its imei no[protected]. And serial no- T26193357C.
which is now in guarantee period. Now it showing some prroblems like key pad not working properly.we
When i Went to the service center of sony ericssion which is in saheed nagar Plot numer- 15.
They are refusing to give warrenty only because there is one plastic bar missing which is not at all required.
They are mis-behaving and said that you never can get warrenty on your phone in all over the India????
Is this your customer care??? strange!!!!!
I just want to know that i am getting service on my phone or not???



Waiting for your reply



KUMAR GAURAV
Nageswar tangi, Bhubaneswar
Orissa-754002
India
Mobile no- [protected]
Email- lucky.[protected]@gmail.com

Dear sir,
I'm Vivek.s. staying in Mysore, Karnataka.
I have purchased a sonyericsson headset(HPM-82) costs Rs:1400 on
8/may/2009 for my W595 sonyericsson handset. it was working great &
the output was good. from the purchase of 2 months it started giving
trouble, the sound was not hearing properly sometimes, i thought it
was the problem of my handset, but after 10 months left side of the
headset was not hearing.
Then i gave it to the sonyericsson service centre in Mysore on 4/march/2010
Address of sonyericsson ser centre:
Sonyericsson india.
Accel-Mysore,
515/A, 1st Floor, P&T Block, (near Gnaganga school),
Anikethana Main Road, Kuvempu Nagar, Mysore.
PH:[protected]
they have given me the Acknowledgement copy (workorder
number:SE310AMS10890) and they said within a week you will get the
replacement of the same headset. but its already 1 month passed and I
hav been calling everyday & visiting to service centre but they have
not replaced it yet, they are saying, there is no stoke of HPM-82
headset, and we are not responsible for that .n nowa days they are not receiving my calls only, I want my headset to be
replaced with a new one. please do the needful at the
earliest .
with regards
vivek.s
My address:
Vivek.S
#35, 1st stage, 1st cross, Gangotri layout, Mysore(D), Karnataka(S)-570009
MOBILE:[protected]
PHONE:[protected]

sir, i purchased a SONY Projector Model No.VPL-EX5 . Serial No-7001303 on[protected] from SONY WORLD, Ernakulam, kerala, India. and it has 2 years warranty. In the warranty period it got a complaint, that is a ;lightning type line starting from the corner to the middle and colours are spreading along with on the projected area. so i gave the product to sony service centre at Ernakulam, kerala.After two months i got the product repaired. But now again in the guarantee period itsel the same complaint appeared again. if you are repairing again how can i use this product with patience? what i have to do now? My contact no. [protected]. or [protected]. Address: chithira, sanathanapuram po, alappuzha dst, kerala, India.

hi me neeraj hu mene 1 mobile liya tha banaglore se kaviraj houswera se ya mobile mene 8dec09 ko liya tha par ab esme camera proper work nahi kar raha hai aur mobile bhi kabhi khabhi apne ap band ho jaha hai jab mene esko company ke sirviec center par gaya tho uohne kaha ki ye ban nahi sakta keuki ye model yaha lounch nahi hua hai so plz me ager se yaha lounch nahi hua hai tho ye banagojer me seal kese ho raha hai plz help me and slove the my problem ok mere mobile ka IMEI no [protected] hai aur ye mobile mene citibank ke davra cerdit card se liya tha.
us company ka naam KAVIRAJ HOUESWARES 11/2, vikash link road nagassandra p.o, tumkur main road bangalore 560073 hai plz help me

i had purchased a sony ericsson j105naite handset from" Mobile store" shop in Bikaner on 31Jan10,since then there is some sound problem while making any call ,i had gone to service centre they deposited my phone for 20 days,, now the problem is there now in march i had gone to service centre now those buggers say that they will replace the board of phone and i will get my phone after another 10 days work order no. is --SE[protected]

I recently updated my sony w595 from sony update service..after that my phone developed some network detection problem for which i contacted service centre-wonder commuications in bareilly.
he refused to record a complain since power was not there.i tried updating the software.the problem was resolved but then there was some problem again and phone did not recogonize battery status.sometimes it was 10pc,sometimes 2pc.on contacting the service centre again he suggested me to get it repaired at his end itself n later on an arguement denied service of the phone itself.n also adviced me to get it repaired in delhi.
here are the contact number of service centre-[protected]

me Atul agarwal,rishra,hooghly,w.b had purchased one F305 sony ericsson with imei [protected] on 9.03.09 from the mobile store,rishra,hooghly,w.b vide there bill no.WB/1627/00001/1296 HAVING BILL VALUE 8189/- only.
from the date of purchase to till now i had deposited this set to the sony ericsson service centre "cell com",627 g.t.road,battlala,serampore,hooghly,w.b(phone no[protected].
the problem is that the phone used to turn off and reststart itself by itself,can't place calls,or whenever any body make call to my number it shows switch off while the hand set is actually in switch on mode.
i had first make complain to the service centre in oct 2009,for which the complaint number i had missed out.
the second complaint was made on 9.02.10 vide there workorder no.SE310CCM10108.
The third complaint was made on 8.03.2010 vide there work order no.SE310CCM10168.
All the time the service centre had returned me the set with complete assurance that the set is made o.k and the problem will not arise again but in vain.it used to occur after every 2-3 days whenever it had being repaired by the service centre, and now -a-days it is in complete dead position.
the fact is that the warranty period of the said set is expired on 9.03.10,but alternatively if a new product is being deposited to the service centre thricely within the warranty period,it means the product was a damage one and the service centre did not help honestly to solve the problem and vice versa had acted in such way so that the warranty period should expire.
i have full faith on company and there product but very disappointed by the unprofessional behaviour in solution of a customer complain resulting to negative mark towards company's goodwill and there services.
pls help.
mine name & address is:ARUN KUMAR AGARWAL
SATHYA SAI AGENCY
30/A/44 DR. P.T.LAHA STREET.
P.O:RISHRA
DIST:HOOGHLY
WEST BENGAL-712248
MOBILE NO:[protected]/[protected]

Purchased a DSC W35 Digital Still Camera (7.2MP) in 2007 from Vashi, Navi Mumbai for Rs. 15000.00 +.

My son broke the lens assembly gears by switching on and putting pressure on lens assembly when it was coming out. I went to a service center. They quoted a Rs. 5000.00 price for changing the lens assembly as they do not change gears only. I told them today a 8MP camera from any other manufacturer is available for Rs. 5000.00, why should I get this repaired and why should I buy a sony again? They were just not bothered. I spent Rs 12000 and bought a Nikon with 14MP!!

Sony RIP

Hi,

I was looking for Digi cam on EMI few days back, in the same matter i approached several showrooms, sony official showroom in rajaji nagar, 1st block bangalore is one of them, me and my friend had selected one cam and approached salesman for EMI conversion and got update from him that Sony have tie up with HDFC bank offering 0% EMI conversion, since i hold HDFC credit card, cross verified with HDFC bank on the same and they acknowledged the request and said the card should be swapped in HDFC ADC machine in any Sony official stores.

I went back to Sony stores sale person for purchase of the CAM and said him that swipe the card in HDFC ADC machine, however got an update saying that no matter of swipping the card if they swipe in other machine also the EMI conversion offer is applicable, after purchasing the CAM called up HDFC for the 0% EMI conversion offer however they said the card should be swiped in their ADC machine only then this offer will be applicable.

Again i went back to above said Sony official stores now they are saying they never told about this offer and they don't have EMI conversion facility itself for HDFC cards, even they have the poster in their stores advertising about the offer.

My question is if they don't have the EMI conversion for HDFC card they should have clearly state this to consumer and should not advertise the offers, if they didn't told me about the offer i couldn't purchase the Sony CAM from their stores and could have approached any other official stores. This seem s like they want sale their product no matter if the consumer suffering afterwards and why should i suffer for their mistakes.

Sony stores address is
#243/A2
1st N Block
Rajaji Nagar
Bangalore -560010

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Total Amount:
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To
The Managing Director/Chief Executive Officer
SONY INDIA
DELHI
India

Subject - Sony LCD TV with Inbuilt Manufacturing Fault in TV Panel

Dear Sir/Madam,

I,Rohit Maheshwari, am working with University of Oxford in UK, bought Sony Bravia LCD TV less than 3 years ago while visiting India for our new home in NOIDA from a Sony Dealer in Delhi. In the last 3 years the LCD...

Sirs,

I have purchased the G900 handset on[protected] though the authorized dealer paying Rs. 20000/- of ma hard earned money and for the past 3 months this phone has been giving me immense problems and thereby lots of tension. I do travel a lot and the problem is that despite investing this much huge amount in a phone am not able to properly make calls. I have submitted this phone twice to sony ericsson authorized serice center, at M/s Skycell, Muthoot Chambers, Kollam (phone[protected], and still the problem persists. The problem is the phone display gets blank all of a sudden and it goes to switched off mode. SErvice center told me last time that the mother board has been changed and there will b no issue from thereon and gave me a new IME in ma purchase bill and even today the problem persists. Please take necessary steps to help me give value to the 20K I have put in to purchase this stuff and not only that I am now in a fix to carry another low end model in case to make calls if this one goes dead. Please do help out.

Work order numbers are
Feb4 SE310SK110776
March 5 SE310SK110380

My name is sunit vohra i purchased my j 105i naite in feb 2010 since i have display problem where i showed my mobile to

ALLIED INFO-TEL
25 TILAK ROAD
OPP HP KINDER GARDEN SCHOOL, DEHRA DUN

Its been 10 days and there is no response. They tell that there is no stock and they have ordered for it I am from Financially Middle Family sir It would be great if you consider my request and do the needful.

thanking you sir

Am addressing this mail to the Country Head of Sony India as well as you as I have not been able to resolve the problem so far even after 4 months of lodging my complaint with SONY India Service Support.

Despite several mails and follow-ups your Customer Support has not been helpful in solving the problem we are facing with the most expensive laptop in the market viz. SONY Vaio Model VGN-Z26GN/B.

Your silence is appalling and the lack of customer support despite several mails and phone calls speaks volumes about your support services !

When we bought this laptop, we did so based on its reputation for reliability and quality. Though there were several problems like the wi-fi chip and frequent reset and system hanging, your service support never bothered to fix the problem. And just before the warranty expired we had the present problem where the keyboard and the touch pad failed, your service support wants us to pay Rs. 16,000 for the cable internally which needs to be replaced.

As the said problem occurred within the warranty period we want this to be done free of cost. This was told to your customer support in early Jan 2010.

Now, its nearly 3 months and the customer support hasn't come forward to do it. Instead they are dilly-dallying and made us suffer as we have not been able to use the laptop at all from time this problem started in early Dec. 2009.

We never expected that the SONY brand would give us so much problems and to top it all the lack of even a courtesy call to complete and service the problem
is further compounded the problem.

We are appealing to you through this email to all those in SONY India in responsible positions to come to our rescue and help us use the laptop which is lying un-used resulting huge loss of productivity!!

Thank you,

Sincerely,


Varadaraj Krish

A few months ago I bought a Sony Ericsson G900, whose(for all Sony Ericsson phones) services are handelled by RT Outsourcing services
.

This phone is a total piece of (G900). its the worst phn i've ever used and all the credit goes to so called Sony Ericsson for manufacturing so awful product.
Not only this, A customer is paying these people by purchasing a cellphone for 15-20,000Rs and these people are exploiting them in-spite of giving services.
they are unable to get rid off the countless faults in this phone (includes hang, auto off, restart, touch screen not working properly, display problems and extremely slow processing) and not even they agree to replace this phn. I am facing same kind of situaton from last 2 months.
I am so disoppointed not only by this phone but also with after sales services of Sony Ericsson.
Now I've been forced to send a LEGAL NOTICE to these greedy and un-fair traders as they are not replacing my phn. and I will definately drag these people to consumer court if required.
I will not buy any Sony Ericsson phn in future neither recommend anyone as unlike this company other companies like NOKIA had taken all its faulty batteries back from the market coz they people care for there repo n gud will, but sony ericsson does'nt seems 2b so>>>



further details of torture that i faced due to Sony Ericsson till date:

I bought a cellphone model G900 on 27August 2009. Within first month I started facing the problem of HANG, RESTART and TERRIBLY SLOW PROCESSING and the problem goes on increasing day by day. Finally when the problem reached to a un-tolerable frequency as well as other problems started occurring like display problem I submitted my cellphone to a nearby service center (Naveen Telecom, Panipat) on 29Jan 2010 and I received my cellphone back in repaired condition on 6Feb 2010 with a swapped IMEI and 2 of its components were changed. Again within 2 days I started facing the very same problems and in fact with a higher frequency. So again I submitted the cellphone on 17Feb 2010 with a request of replacement because I am not at all satisfied with this piece of .
From 17Feb, its 18March till date and the request is still under process, HOW DISAPPOINTING ?
I am facing inconvenience from almost about last 2months just because of Sony Ericsson's poor service and the bloody manufacturing of G900 which is nothing but only a complete piece of by Sony Ericsson.

I talked several times to customer care executives but against every request they always reply to further contact after 48 hours. I wanted to know that how long is their 48 hours???
A customer who is facing trouble because of these people could bear to wait any longer?


RT Outsourcing is also responsible for these troubles that I faced till date coz they are the people who are not approving my replacement request and are sticked for repairing of this phone only however these guys are unable to permanantly get rid-off the faults in this phone, as these faults returns back after few days of repair.

CHEATING AND MISCONDUCT BY SONY INDIA IN SECUNDERABAD, ANDHRA PRADESH

I had purchased Home Audio system MHC GZR88D from Sangeeth Electronics, Nallakunta, Secunderabad on 16th March 2010. This was delivered to the above address in the evening of 16th March. On various calls made to the above dealer, he promised me that Demo man shall come to my residence within 48 hours. But nobody turned up to 20th March. I contacted the Call center in the morning of 20th March 2010. Some lady by the name of Miss Ambika responded. I came to know that Sangeeth Elecronics registered only ion 19th March therefore Sangeeth Electronics made a first fault and cheated me badly(Cheating no 1 ). After listening to me for 5 minutes she transferred my call to status department. What was the use of wasting 5 minutes if she was to transfer my call ultimately.(Cheating No 2). The second gentleman assured that somebody shall be turned up positively by evening of 20th march. On requesting if he can give me some local contact number or address of Sony Secunderabad. He said that he does not have any such information. How is it possible that call center does not have any contact address (Cheating no 3). When nobody turned up up to evening of 20th March I again contacted Call center no [protected] reference no 5047008. Some body by Shriram responded at 1800 hrs of 20th March of 2010. After listening for 5 minutes ha also assured that somebody shall certainly turnup by evening of 20th March. He also declined to give some local Contact nos of Secunderabad (Cheating no 4). He also assured that somebody shall contact by phone and than he shall come. No phone came (Cheating no 5). Are we supposed to sit in the home for full day or Sony India is fooling its customers. Or possibly Sony India is waiting the opportunity that somebody shall visit ad we are not available then Sony India can take a plea that we were not available.(Cheating no 6).

On this How Sony India is behaving and fooling its customers. Now I shall certainly drag Sony India in Consumer court and MRTP. Where to go.


S.K.Sharma

Dear Sir,

I had bought a Sony Ericsson (G502) Handset through indiatimes.com shopping website from a vendor called Aakanksha Distributors Pvt. Ltd., Indore on June 17 2009. It cost me approx. Rs 6000/-

The phone went completely dead a week ago, on 12 March 2010. I immediately visited the Sony Ericsson Authorized Service center called "Service Point" at Jayanagar, Bangalore. They charged Rs 150/- just to accept the handset for checking.

After the check up, I was informed that the handset was out of the warranty period and that there is problem with mother board; replacing which could cost me about 80% of the initial cost. They also suggested that I should go for a new handset.
When I checked with the vendor I was told that he only supports 6 months warranty
and there is nothing he could do to help me.

Based on this particular experience and also some others that I have heard from my colleagues I feel that there is a serious Quality issue with Sony Ericsson Handsets. Also, customer service does not seem to be part of its culture. Once a sale happens the company is least bother about the customer and shirks from its responsibilities towards him or the sale. This is very much evident from the attitudes displayed its representatives at the service centers.

I never expected this kind of a deal from a popular brand such as Sony Ericsson.

I feel helpless !

Regards,
Prashanth

i, i buy my sony vaio in october from delhi,lajpat nagar sony world showroom.....so very first 3 month my laptop works gud but after that on the screen down side some rashes start and its come little by little on my screen day by day... the down part of laptop screen getting hide coz of this rashes..i can,t able to c my minimize stuff....n its become over on my screen badly...d rashes hide badly d down part of screen...n fan also start getting noise sometime n it gives me big trouble in using .... i m very tens n want it to be gud as soon as ....and right nw i m in mauritius n here is no service center for sony... so i plan to send my laptop to delhi to my brother n send it to u so plz accept my complaint n get it exchange ...as my laptop is in warranty....i hope d best.......shehzad mohammad.

I have puchased Sony Ericson Mobile Handset model-U100i worth Rs.14000.00 on 5th of December 2009 from Hotspot Mobile store here in Lucknow.
Within a use of 2 months suddenly the handset got a problem of (system hang).I went to the store from where i brought the mobile to get it checked, but it was told that it has to be shown to SONY ERICSON Service center situated in Tej Kumar Plaza, Hazratganj,Lucknow.
I went to the service center i.e RT Outsourcing on 3rd of March 2010 & it was told by the service representative that the problem is with the software & it will take 1 day to reload the software.But after keeping the mobile handset for 2 days, he informed me that the main board is faulty & he will have to intend the same in sony & it will take 6-7 days to get it repaired.
After almost 10 days when I did not got any information from the service center I inquired about the status of repair, to my utter surprise I was told that the main board has been changed but the problem is now with the display screen.
At this I want to bring in your kind knowledge that I feel cheated & humilated as till date I have not got my handset repaired & the service center is applying all" hit & trial" theory for repairs.
I personally feel that there is some generic problem with this model & it needs to be replaced.
I humbly request you to kindly address this matter on urgent basis, failing I have no option other than to seek justice & help from the Consumer Court.

regards,

Abid Abbasi
(Senior Advocate)
High court-Allahabad Bench
[protected]