Sony India Complaints & Reviews

Hi,

I was looking for Digi cam on EMI few days back, in the same matter i approached several showrooms, sony official showroom in rajaji nagar, 1st block bangalore is one of them, me and my friend had selected one cam and approached salesman for EMI conversion and got update from him that Sony have tie up with HDFC bank offering 0% EMI conversion, since i hold HDFC credit card, cross verified with HDFC bank on the same and they acknowledged the request and said the card should be swapped in HDFC ADC machine in any Sony official stores.

I went back to Sony stores sale person for purchase of the CAM and said him that swipe the card in HDFC ADC machine, however got an update saying that no matter of swipping the card if they swipe in other machine also the EMI conversion offer is applicable, after purchasing the CAM called up HDFC for the 0% EMI conversion offer however they said the card should be swiped in their ADC machine only then this offer will be applicable.

Again i went back to above said Sony official stores now they are saying they never told about this offer and they don't have EMI conversion facility itself for HDFC cards, even they have the poster in their stores advertising about the offer.

My question is if they don't have the EMI conversion for HDFC card they should have clearly state this to consumer and should not advertise the offers, if they didn't told me about the offer i couldn't purchase the Sony CAM from their stores and could have approached any other official stores. This seem s like they want sale their product no matter if the consumer suffering afterwards and why should i suffer for their mistakes.

Sony stores address is
#243/A2
1st N Block
Rajaji Nagar
Bangalore -560010

Transaction Details


THIS PARCEL DID NOT REACH US.






Payment Sent (Unique Transaction ID #4YH35991X5482862T)


Original Transaction
Date Type Status Details Amount
10-Apr-2009Payment To 1053697 Ontario Inc. Completed ...-$297.00 CAD


Related Transactions
Date Type Status Details Amount
10-Apr-2009Charge From Credit Card Completed DetailsRs.12,455.49 INR
10-Apr-2009Currency Conversion Completed Details-Rs.12,455.49 INR
10-Apr-2009Currency Conversion Completed Details$297.00 CAD






Business Name:
1053697 Ontario Inc.
Payment Sent to:

[protected]@hotmail.com
Business Contact Information

Customer Service Email:[protected]@hotmail.com





Amount sent:
-$297.00 CAD
Fee amount:
$0.00 CAD
Net amount:
-$297.00 CAD (equals -Rs.12,455.49 INR)





Conversion from:
-Rs.12,455.49 INR
Conversion to:
$297.00 CAD
Exchange rate:
1 Indian Rupee = 0.0238449 Canadian Dollars





Date:
10-Apr-2009
Time:
07:30:17 PDT
Status:
Completed





Subject:
1053697 Ontario Inc.
Shipping Address:
MOD ENTERPRISES PVT LTD
46/23 East Patel Nagar
New Delhi, Delhi
110008
India






Funding Type:
Credit Card
Funding Source:
Rs.12,455.49 INR - Visa Card XXXX-XXXX-XXXX-2516

This transaction will appear on your bill as "PAYPAL *1053697ONTA".





Shipment Information # 1




Shipping Status:
Shipped

Item Number:
Canada Post [protected]




Service Type:
International Air Small Packets (6 - 10 business days)
Dimensions:
23 X 17 X 11 cm
Planned Drop-off Date:
13-Apr-2009
Shipping Insurance:
No


Ship From:

1053697 Ontario Inc.
75 Shields Court, Unit 3
Markham Ontario L3R 9T4
Canada



Ship To:

MOD ENTERPRISES PVT LTD
46/23 East Patel Nagar
New Delhi Delhi 110008
India
Residential address







Customs Details
#Description
(E.g., men's cotton shirts)QtyItem Value
(CAD)Item Weight
(kg)Country of OriginHS Tariff Code
1Voice Recorder1$39.00 CAD0.35 kgChina


Customs Currency:
CAD
Package Content Type:
Gift





Shipment Information # 2




Shipping Status:
Shipped

Item Number:
Canada Post [protected]




Service Type:
International Air Small Packets (6 - 10 business days)
Dimensions:
24 X 23 X 17 cm
Planned Drop-off Date:
13-Apr-2009
Shipping Insurance:
No


Ship From:

1053697 Ontario Inc.
75 Shields Court, Unit 3
Markham Ontario L3R 9T4
Canada



Ship To:

MOD ENTERPRISES PVT LTD
46/23 East Patel Nagar
New Delhi Delhi 110008
India
Residential address







Customs Details
#Description
(E.g., men's cotton shirts)QtyItem Value
(CAD)Item Weight
(kg)Country of OriginHS Tariff Code
1Voice Recorder3$33.00 CAD0.25 kgChina


Customs Currency:
CAD
Package Content Type:
Gift



More InformationMass Pay Referrals About Us Accounts Fees Privacy Security Center Contact Us Legal AgreementsDevelopers

eBay Payment Sent (Unique Transaction ID #0EP675476K658925C)

This transaction has been refunded.
For further details please see transaction 1CH03317H33661102

If you paid by debit or credit card, your refund will go to that card. Otherwise, your refund will go to your PayPal account.


[protected][protected][protected][protected]




[protected][protected][protected][protected]



Total Amount:
-$301.50 USD
Fee amount:
$0.00 USD
Net amount:
-$301.50 USD (equals -Rs.14,123.37 INR)

Date:
20-Dec-2009
Time:
22:42:04 PST
Status:
Refunded

[protected][protected][protected][protected]



Conversion from:
-Rs.14,587.98 INR
Conversion to:
$301.50 USD
Exchange rate:
1 Indian Rupee = 0.0206677 US Dollars

[protected][protected][protected][protected]



Item # Item Title Qty Price Subtotal
[protected] Sony DT 18-200mm Lens for Alpha SAL18200 1 $265.00 USD $265.00 USD




Postage & Packing via USPS Priority Mail International
(includes any seller packing fees): $36.50 USD
Postal Compensation : --

Total: $301.50 USD


[protected][protected][protected][protected]




[protected][protected][protected][protected]



Postal Address:
MOD ENTERPRISES PVT LTD
242 PALIKA BAZAR
CONNAUGHT PLACE
NEW DELHI, DELHI
110001
India


[protected][protected][protected][protected]





Payment To:
Phil Freeman (The recipient of this payment is Verified)
Seller's ID:
tubal
Seller's Email:
[protected]@hotmail.com

[protected][protected][protected][protected]



Funding Type:
Credit Card
Funding Source:
Rs.14,587.98 INR - Visa Card XXXX-XXXX-XXXX-9398


This credit card transaction will appear on your invoice as 'PAYPAL *TUBAL'.

[protected][protected][protected][protected]



Delivery Information




Postal Status:
Posted

Reference Number:
US Postal Service CQ[protected]US Learn More




Despatch Method:
Priority Mail International®
Package Size:
Package
Postal Date:
22-Dec-2009
Postage Compensation:
No


Send From:

Phil Freeman
3275 South 4300 West
Salt Lake City, UT 84120
United States



Deliver To:

MOD ENTERPRISES PVT LTD
242 PALIKA BAZAR
CONNAUGHT PLACE
NEW DELHI, DELHI 110001
India
Residential address



[protected][protected][protected][protected]



Customs Details
# Description
(E.g. men's cotton shirts) Qty Item Value
(USD) Item Weight
(lbs) Country of Origin HS Tariff Code
1 Sony Lens 1 $100.00 USD 1 lbs 2 grams


Customs Currency:
USD
Package Content Type:
Other

[protected][protected][protected][protected]
THE PARCEL IS NOT LOCATEABLE?

Reference Number:
US Postal Service CQ[protected]US

To
The Managing Director/Chief Executive Officer
SONY INDIA
DELHI
India

Subject - Sony LCD TV with Inbuilt Manufacturing Fault in TV Panel

Dear Sir/Madam,

I,Rohit Maheshwari, am working with University of Oxford in UK, bought Sony Bravia LCD TV less than 3 years ago while visiting India for our new home in NOIDA from a Sony Dealer in Delhi. In the last 3 years the LCD...

Sirs,

I have purchased the G900 handset on[protected] though the authorized dealer paying Rs. 20000/- of ma hard earned money and for the past 3 months this phone has been giving me immense problems and thereby lots of tension. I do travel a lot and the problem is that despite investing this much huge amount in a phone am not able to properly make calls. I have submitted this phone twice to sony ericsson authorized serice center, at M/s Skycell, Muthoot Chambers, Kollam (phone[protected], and still the problem persists. The problem is the phone display gets blank all of a sudden and it goes to switched off mode. SErvice center told me last time that the mother board has been changed and there will b no issue from thereon and gave me a new IME in ma purchase bill and even today the problem persists. Please take necessary steps to help me give value to the 20K I have put in to purchase this stuff and not only that I am now in a fix to carry another low end model in case to make calls if this one goes dead. Please do help out.

Work order numbers are
Feb4 SE310SK110776
March 5 SE310SK110380

My name is sunit vohra i purchased my j 105i naite in feb 2010 since i have display problem where i showed my mobile to

ALLIED INFO-TEL
25 TILAK ROAD
OPP HP KINDER GARDEN SCHOOL, DEHRA DUN

Its been 10 days and there is no response. They tell that there is no stock and they have ordered for it I am from Financially Middle Family sir It would be great if you consider my request and do the needful.

thanking you sir

Am addressing this mail to the Country Head of Sony India as well as you as I have not been able to resolve the problem so far even after 4 months of lodging my complaint with SONY India Service Support.

Despite several mails and follow-ups your Customer Support has not been helpful in solving the problem we are facing with the most expensive laptop in the market viz. SONY Vaio Model VGN-Z26GN/B.

Your silence is appalling and the lack of customer support despite several mails and phone calls speaks volumes about your support services !

When we bought this laptop, we did so based on its reputation for reliability and quality. Though there were several problems like the wi-fi chip and frequent reset and system hanging, your service support never bothered to fix the problem. And just before the warranty expired we had the present problem where the keyboard and the touch pad failed, your service support wants us to pay Rs. 16,000 for the cable internally which needs to be replaced.

As the said problem occurred within the warranty period we want this to be done free of cost. This was told to your customer support in early Jan 2010.

Now, its nearly 3 months and the customer support hasn't come forward to do it. Instead they are dilly-dallying and made us suffer as we have not been able to use the laptop at all from time this problem started in early Dec. 2009.

We never expected that the SONY brand would give us so much problems and to top it all the lack of even a courtesy call to complete and service the problem
is further compounded the problem.

We are appealing to you through this email to all those in SONY India in responsible positions to come to our rescue and help us use the laptop which is lying un-used resulting huge loss of productivity!!

Thank you,

Sincerely,


Varadaraj Krish

A few months ago I bought a Sony Ericsson G900, whose(for all Sony Ericsson phones) services are handelled by RT Outsourcing services
.

This phone is a total piece of (G900). its the worst phn i've ever used and all the credit goes to so called Sony Ericsson for manufacturing so awful product.
Not only this, A customer is paying these people by purchasing a cellphone for 15-20,000Rs and these people are exploiting them in-spite of giving services.
they are unable to get rid off the countless faults in this phone (includes hang, auto off, restart, touch screen not working properly, display problems and extremely slow processing) and not even they agree to replace this phn. I am facing same kind of situaton from last 2 months.
I am so disoppointed not only by this phone but also with after sales services of Sony Ericsson.
Now I've been forced to send a LEGAL NOTICE to these greedy and un-fair traders as they are not replacing my phn. and I will definately drag these people to consumer court if required.
I will not buy any Sony Ericsson phn in future neither recommend anyone as unlike this company other companies like NOKIA had taken all its faulty batteries back from the market coz they people care for there repo n gud will, but sony ericsson does'nt seems 2b so>>>



further details of torture that i faced due to Sony Ericsson till date:

I bought a cellphone model G900 on 27August 2009. Within first month I started facing the problem of HANG, RESTART and TERRIBLY SLOW PROCESSING and the problem goes on increasing day by day. Finally when the problem reached to a un-tolerable frequency as well as other problems started occurring like display problem I submitted my cellphone to a nearby service center (Naveen Telecom, Panipat) on 29Jan 2010 and I received my cellphone back in repaired condition on 6Feb 2010 with a swapped IMEI and 2 of its components were changed. Again within 2 days I started facing the very same problems and in fact with a higher frequency. So again I submitted the cellphone on 17Feb 2010 with a request of replacement because I am not at all satisfied with this piece of .
From 17Feb, its 18March till date and the request is still under process, HOW DISAPPOINTING ?
I am facing inconvenience from almost about last 2months just because of Sony Ericsson's poor service and the bloody manufacturing of G900 which is nothing but only a complete piece of by Sony Ericsson.

I talked several times to customer care executives but against every request they always reply to further contact after 48 hours. I wanted to know that how long is their 48 hours???
A customer who is facing trouble because of these people could bear to wait any longer?


RT Outsourcing is also responsible for these troubles that I faced till date coz they are the people who are not approving my replacement request and are sticked for repairing of this phone only however these guys are unable to permanantly get rid-off the faults in this phone, as these faults returns back after few days of repair.

CHEATING AND MISCONDUCT BY SONY INDIA IN SECUNDERABAD, ANDHRA PRADESH

I had purchased Home Audio system MHC GZR88D from Sangeeth Electronics, Nallakunta, Secunderabad on 16th March 2010. This was delivered to the above address in the evening of 16th March. On various calls made to the above dealer, he promised me that Demo man shall come to my residence within 48 hours. But nobody turned up to 20th March. I contacted the Call center in the morning of 20th March 2010. Some lady by the name of Miss Ambika responded. I came to know that Sangeeth Elecronics registered only ion 19th March therefore Sangeeth Electronics made a first fault and cheated me badly(Cheating no 1 ). After listening to me for 5 minutes she transferred my call to status department. What was the use of wasting 5 minutes if she was to transfer my call ultimately.(Cheating No 2). The second gentleman assured that somebody shall be turned up positively by evening of 20th march. On requesting if he can give me some local contact number or address of Sony Secunderabad. He said that he does not have any such information. How is it possible that call center does not have any contact address (Cheating no 3). When nobody turned up up to evening of 20th March I again contacted Call center no [protected] reference no 5047008. Some body by Shriram responded at 1800 hrs of 20th March of 2010. After listening for 5 minutes ha also assured that somebody shall certainly turnup by evening of 20th March. He also declined to give some local Contact nos of Secunderabad (Cheating no 4). He also assured that somebody shall contact by phone and than he shall come. No phone came (Cheating no 5). Are we supposed to sit in the home for full day or Sony India is fooling its customers. Or possibly Sony India is waiting the opportunity that somebody shall visit ad we are not available then Sony India can take a plea that we were not available.(Cheating no 6).

On this How Sony India is behaving and fooling its customers. Now I shall certainly drag Sony India in Consumer court and MRTP. Where to go.


S.K.Sharma

Dear Sir,

I had bought a Sony Ericsson (G502) Handset through indiatimes.com shopping website from a vendor called Aakanksha Distributors Pvt. Ltd., Indore on June 17 2009. It cost me approx. Rs 6000/-

The phone went completely dead a week ago, on 12 March 2010. I immediately visited the Sony Ericsson Authorized Service center called "Service Point" at Jayanagar, Bangalore. They charged Rs 150/- just to accept the handset for checking.

After the check up, I was informed that the handset was out of the warranty period and that there is problem with mother board; replacing which could cost me about 80% of the initial cost. They also suggested that I should go for a new handset.
When I checked with the vendor I was told that he only supports 6 months warranty
and there is nothing he could do to help me.

Based on this particular experience and also some others that I have heard from my colleagues I feel that there is a serious Quality issue with Sony Ericsson Handsets. Also, customer service does not seem to be part of its culture. Once a sale happens the company is least bother about the customer and shirks from its responsibilities towards him or the sale. This is very much evident from the attitudes displayed its representatives at the service centers.

I never expected this kind of a deal from a popular brand such as Sony Ericsson.

I feel helpless !

Regards,
Prashanth

i, i buy my sony vaio in october from delhi,lajpat nagar sony world showroom.....so very first 3 month my laptop works gud but after that on the screen down side some rashes start and its come little by little on my screen day by day... the down part of laptop screen getting hide coz of this rashes..i can,t able to c my minimize stuff....n its become over on my screen badly...d rashes hide badly d down part of screen...n fan also start getting noise sometime n it gives me big trouble in using .... i m very tens n want it to be gud as soon as ....and right nw i m in mauritius n here is no service center for sony... so i plan to send my laptop to delhi to my brother n send it to u so plz accept my complaint n get it exchange ...as my laptop is in warranty....i hope d best.......shehzad mohammad.

I have puchased Sony Ericson Mobile Handset model-U100i worth Rs.14000.00 on 5th of December 2009 from Hotspot Mobile store here in Lucknow.
Within a use of 2 months suddenly the handset got a problem of (system hang).I went to the store from where i brought the mobile to get it checked, but it was told that it has to be shown to SONY ERICSON Service center situated in Tej Kumar Plaza, Hazratganj,Lucknow.
I went to the service center i.e RT Outsourcing on 3rd of March 2010 & it was told by the service representative that the problem is with the software & it will take 1 day to reload the software.But after keeping the mobile handset for 2 days, he informed me that the main board is faulty & he will have to intend the same in sony & it will take 6-7 days to get it repaired.
After almost 10 days when I did not got any information from the service center I inquired about the status of repair, to my utter surprise I was told that the main board has been changed but the problem is now with the display screen.
At this I want to bring in your kind knowledge that I feel cheated & humilated as till date I have not got my handset repaired & the service center is applying all" hit & trial" theory for repairs.
I personally feel that there is some generic problem with this model & it needs to be replaced.
I humbly request you to kindly address this matter on urgent basis, failing I have no option other than to seek justice & help from the Consumer Court.

regards,

Abid Abbasi
(Senior Advocate)
High court-Allahabad Bench
[protected]

Dear Sir,

I own a Laptop FE890 which I procured from US in 2007.
I had a problem with DVD drive & Wi-fi not working, but the laptop was in working perfectly fine. Hence I gave the laptop for service at Sony Service outlet in Rajajinagar, Bangalore.At the time of taking the laptop they mentined that they need to recover the harddisk and needed my consent on that. I was open for it as i wanted my laptop to work properly.
Couple of weeks later they called me up telling that the harddisk has failed and hence the recovery did not happen properly and told to me change the harddisk or take back the laptop in the same condition I gave.
So finding the hard disk to expensive to invest and thought of taking it back.
When i went to take my laptop, it was completely conked off. In the sense it was was not in the condition i gave. They said they will check and come back to me later.
After a week they called me and said that the mother board is corrupted and the laptop is totally off.
I was petrified and send mails all across the cusomter service of SONY for help but of no use. One fine day one of the executives called me to tell that they can repair the laptop at the discounted cost of 30,000 rupees else would have costed 54,000rupees.
I dont know what to do. I have the related service bill details with me.
Kindly help

Dear Sir/Madam,

Sub: Problem in Sony Ericsson Hand Set.
Model: K-220i
IMEI No:[protected]

I would like to discuss with you an important and serious issue regarding My Sony Ericsson Hand Set Purchased on Dated 16th Jan 2009, from M/S Impression Gallery who is an authorized dealer of Sony Ericsson in Saharanpur.
But due to some technical fault , the mobile was not working properly since the Purchase Date and normally used to get Hang many times. Also like to inform you that I also got repaired from one of your certified service centre (M/S.A.V. communications , Saharanpur), but again the problem repeated and the mobile was not working properly.

Further I again submitted my Hand Set at the care centre but this time they told me that there is some problem with the mother board of the handset and it needs to be replaced from their Delhi Office. After one and a half month, I got it back but again it was in same condition and the problem was still not solved.

Now Since then till today, the hand set is not with me and it is still at your service centre waiting for a part to be replaced.

Now I am sorry to mention here that I had got fed up with the situation and I am bound to write you in this regard, therefore I request you to please look in to the matter and get my problem solved at your end, either by replacing my hand set with the same model or any other model.

I hope that you will solve my problem as early as possible and you will not bound me to file the case through consumer forum.
Enlosures : Photocopy of Bills.

Thanks and Regards
Shyam Sunder Sethi
H.No.3/6789,
Ranjeet Nagar
Near Dayawati Hspital,
Saharanpur (U.P)
Mob.[protected]
Ph. No.[protected].

I PURCHASED A SONY VAIO LAPTOP MODEL NO. VPCCW15FN/R, MACHINE SERIAL NO. 7001517 FROM SKY SOLUTIONS, LAXMI NAGAR NEW DELHI ON 02 DEC 2009. AFTER THREE MONTH O[censored]SE SUDDENLY MY DVD/CD ROM STOPPED WORKING, IT WAS UNABLE TO READ ANY KIND OF DVD/VCD/MP3/AUDIO CD/BLANK CD. I CALLED UP SONY VAIO SUPPORT CENTER FOR CUSTOMER SERVICE. THEY GAVE ME SOME ASSISTANCE ON PHONE SO AS TO RECTIFY THE PROBLEM, BUT IT WAS NOT RESOLVED AS IT WASN'T A SOFTWARE PROBLEM. I HAVE BEEN TOLD THAT IT IS DEFINITELY A HARDWARE PROBLEM AND I HAVE TO VISIT A SERVICE CENTER TO REPLACE THE DVD/CD ROM TO RESOLVE THE ISSUE.

FURTHER, I AM A CENTRAL GOVT EMPLOY AND WORKING UNDER MINISTRY OF DEFENCE, I HAVE BEEN TRANSFERED FROM DELHI TO PORT BLAIR (ANDAMAN AND NOCOBAR ISLAND) AND THERE IS NO SERVICE CENTER OF SONY VAIO PLACED ON THIS ISLAND. THEN HOW CAN I VISIT A SERVICE CENTER. THERE ARE OTHER NOTE BOOK COMPANIES (LIKE ACCER, DELL, HP) THOSE WHO HAVE THEIR SERVICE CENTERS AT THIS ISLAND BUT THE SONY DOESN'T HAVE ONE,

I MADE ARROUND 6 CALL TO SONYINDIA LTD IN THIS MATTER AND EVERY TIME I HAVE BEEN TOLD TO VISIT EITHER KOLKATA OR CHENNAI WHICH IS AROUND 1800 KMS SEA/ ARIAL ROUT. AND THE COST INVOLVED TO VISIT THESE PLACES IS AROUND Rs 20000/-, IN THIS CASE WHO WILL PAY THE EXPENSES OF VISIT A SERVICE CENTER, WHY CANNT SONY INDIA VAIO TIE-UP WITH ANY OF THE SISTER NOTEBOOK MANUFACTURES COMPANIES TO RESOLVE THE PROBLEM AT PORTBLAIR IT SELF, AS MY MOVEMENT FROM THIS ISLAND IS ALMOST IMPOSSIBLE IN NEXT SIX MONTH AND I AM FACING LOTS OF MENTAL AS WELL AS TECHNICAL/FINANCIAL PROBLEM DUE TO THE INCIDENCE.

IT IS THEREFORE REQUESTED TO LOOK IN THE MATTER AND RESOLVE THE ISSUE AT THE EARLIEST,

THANKS AND REGARDS
RAJESH PANDEY

Dear Sir,
This is the mail got from sony corporation ,i request you to confirm is the mail is true or froud.

Thank you

Dear Sir,

I am Ganesh from Tamil Nadu, After long saving to buy a TV, i planed to buy Sony LCD TV. Once i was in shop. I Explained my needs of futures like Audio output mainly, And the shop keeper leaded me to buy KLV26BX300 this model, Which won't at all support with the Audio output. I totally disagree with the product that they suggested me to buy. I really dis pointed, why they are selling TV with the suggested model to a customer.

The TV bought and it kept without using. I don't know what to do with this TV. Hole my Saving to buy TV went in wrong way. Which the Sony is not excepting, cheating sell's has done by their provider.

I need justice form Sony.

Places help me out to change my TV model.

Thank you

Ganesh

I am regular user of Cellone (BSNL)Prepaid Cellular and has been using the phone [protected] since 4 years. On dated 10/03/2010, my
mobile was stolen and thereafter it is not traceable.

I have some very sensitive information on my mobile. I want to track / trace and recover the said mobile connection along with data received on my SIM.

- Make - Sony Erricson
- Model - W200i
- IMEI No.[protected]

Hi Friends,
when i insert memory card in given slot, then my phones display blinks blankly(only white display blinking). There is no problem with my memory card, coz i have checked that card in other same device... i have tried my friends memory cards which are in working condition...... but in my phone it occurs same problem.....
so please reply me i[censored] know the way of solution....... thank u

DEAR SIR,

THIS IS REGARDING MY GAME CD LOST IN SONY SERVICE PROCESS.
I HAD GIEN MY PS3 FOR SERVICE ON DATED 03/03/2010. FOR SERVICE DUE TO IT NOT READING MY GAME CD & ALSO MY GAME CD IS STUCK INSIDE.I TRY TO EJECT BUT IT DOESN'T WORK.BLUE LIGHT IS ON BUT CD IS NOT EJECTING.SO I GVN IT ON SONY SERVICE CENTER ON DAYANAND VIHAR NEW DELHI BY LOG NO[protected].I CLEARLY MENTION TO SONY SERVICE CENTER ATTENDENT THAT MY CD IS INSIDE. SHE MENTION IT ON JOB SHEET ALSO. ACCORDING TO YOUR SERVICE CENTER ATTENDENT MU PS3 SENT TO MATHURA ROAD FOR REPAIRING. AFTER 2 DAYS SHE TOLD ME THAT THEY DIDN'T FOUND ANY CD INSIDE AND YOUR PS3 IS READY PLS TAKE IT. I VISIT YOUR MATHURA ROAD SERVICE CENTER. BUT NO SOLUTION WAS FOUND.I HAVE LOST MY RESIDENT EVIL 5 CD IN BETWEEN YOUR SERVICE PROCESS. IS COSTING RS.3550/-. PLS HELP