Sony India Complaints & Reviews

This is regarding one of the worst cases of phone service i have come across. I have handed in my SE P1i to a service center in Dadar(west), Mumbai. I am detailing the entire episode with dates for your reference.
August 1 - hand in my phone at the service center. i am told that the estimation would take 2-3 working days and on approval, the repair would take 2-3 working days.
August 4 - Cost of Rs. 1975 as told by the service center is approved on phone.
August 10 - informed phone not ready. to contact back in 2 days.
August 12 - phone not ready. reason given as part unavailable. Complaint lodged with telephone customer care.
August 13 - Call from Customer care representative, who assures the case is on high priority and the handset would be delivered within 7-10 working days.
August 21 - Phone repair still pending for part. I am told by a customer care representative that it will DEFINTELY be done by the following Saturday (August 29th).
August 29 - The phone is still pending for part. I am promised the case has been escalated and i would have the handset by September 2.
September 2 - The phone is still pending for parts. I am promised by the customer representative that it will be made available at all costs on Saturday September 5.
September 5 - Phone is still pending for parts. Phone to be made available on September 12.
September 16 - After a grace period of 4 days, I am now told by the customer care that i have not approved the phone for repair as it is now pending for an estimate approval. I am assured that the case has escalated and I would be contacted within 24 hours.
September 17 - I visit service center and am assured there that the status on their system shows the phone is pending for part and that the estimate approval is made. On contacting phone support, there is an apology again for the delay and i am assured a call back with the status of the phone. I get a call in 5 minutes from a person who turns out to be very rude in explaining that the part is unavailable. On being questioned as to what was so delicate about the part that it took so long to get, he wants me to get the part for him. I still have no word from any member of the service center or Sony Ericsson as to a DATE when i will receive the phone. This is after 1 month and 17 days. I have been using Ericsson touch screen phones (R380s, P800, P910, P990i, and now the P1i). I have had touch screens replaced before and this is the first time the phone has not been returned for more than a day. So to tell me that the touch screen is highly specialised piece of equipment is a rubbish response from such an esteemed company.

Till date i have not been given a date for the return of my handset. It is now 1 month and 17 days.

i have purchase sony car dvd player dated 1-2-08 it is in warrenty period of two year last month it is taking more time in playing dvd i have shown it in sony service center after checking it they said that lens it not working and we have to order a lens after one week service center employe make a call that your dvd player is working and after one week same problem is there please suggest me what i have to do for sony dvd player i want it in new one

I have purchased sony ericsson W395 of 7500 rupees on 13yh sep 2009 after seeing the features on sony's official site and it showed that it had motion gaming ,usb connectivity & java supported phone but non of its true and i am fooled by the sony site .There is no motion gaming ,no java file can be installed and so i want my money back from sony company.

To,
The regional manager
Sony Ericsson India ltd.
Delhi


Sub:- complaint of hand set-Z555 , regarding

Dear sir

I am dharmender kumar I bought a hand set model no-Z555i Emi no-[protected]
Sl no-CB511B3EJ4 from your authorized dealer dated:-.05.06.2009. because every body knows this name for faiths and trust. And I have lot hope and faith on your company because your service was very good and fast. But I face the problem from your mobile ,
after purchasing this mobile I am facing lot of problem continuously. Some of problem are under as.

1. Keypad is not working properly
2. Some time phone vibration is not working
3. Speaker phone is not working properly and muted automatically
4. Network problem
5. Hanging problem
6. Ringer problem

due to above problem’s I am visiting many times in your authorized service center they look into my hand set condition and they told to me that your mobile must sent to the company workshop and its has been taken more then 15 day’s now I am in very strange condition if I send my mobile to your company for repairing how would I manage my official and personal work. Now I want to request to you please provide me a stand by mobile or change my mobile in to the new one.

Now I have also lost trust and faith in your company.

Kindly look in to the Matter , awaiting your positive response.


thanks & regards
dharmender kumar
A-291, gali no-2, Meet Nagar Delhi-94
Mob:-[protected],[protected]

Dear Sir,
I had purchased SONY CRT TV 21” on 14.04.2008. After one month on 14 May 2008 the set turned off after three and half hours operation. I switched off the set and again started it, again after 10 minutes it turned off automatically. I contacted dealer M/S Jyoti Electrovision, Kalyan(W), Pin 421 301, (Phone[protected]. After some days DOMBIVALI Service Centre(Sony) technician attended the set. In the month of August 2008, technician took out the mother board for repair. After one week he fitted the mother board.After some days when the set was on for more then three hours or so, it again turned off. This problem is still in the set. I again contacted Sony Tall free No.[protected] on 30.03.2009 vide complaint no. 3803 641. No action has been taken upto 08.04.2009. I again contacted your Tall free No. on 08.04.2009 vide complaint no. 3825 685 and reminder on 20.04.2009 ( to MS Bhawana) then only on 21.04.2009 one technician from Dombivali Centre, came and again took out the mother board for repair but also was unable to solve my problem.
The warranty period has expired but the service centre (Sony) could not solve the problem.
I request you to please replace my above set through Sony India Ltd.

Yours Sincerely

(D B Bisht)
Joshi Baug, Kalyan(W),
Maharashtra
Mob.[protected]
Date: 15.09.2009
Copy to:- sonyindia.[protected]@ap.sony.com

Sir,
I purchased my Sony Vaio laptop model VGN-CS17 with serial no.7001678 on 26 Oct'09. Shortly after the purchase the fan started to make noise and so I got it repaired at the Jaipur service center. Then again one day the laptop was dead so I gave it to the Agra service center and got it repaired. After this incident the cd/dvd drive of my laptop stopped working and so it was again repaired at the Jaipur service center. Now my laptop stops working and the power goes off as soon as I start any process. I mailed to the company complaining about the problem and asked them to repalce my laptop as this was the fourth time my laptop got a hardware problem and thus in my view the whole laptop is defective and thus it should be replaced. They asked to visit the service center and said that service center will solve my problem. At service center I was told to mail back to the company telling them to replace my laptop. So I did the same as what I was told. Now after so many days of sending the mail I havent recieved any answer from them. I have been sending the mail again and again but there is no response.

I would like you to kindly consider my request and help me to get either my laptop replaced or a satisfactory answer from the company.

I had bought a Sony 3LCD WEGA ENGINE TV MODEL KF-E50A10 from SONY WORLD,Ashok Nagar, Chennai, India in Nov 2006. I had no problems with my T.V. until April 2009. In May 2009, the T.V. automatically started switching on and off by itself, for every 30 seconds. Hence I am not able to
view any program continuously.

I had given a complaint with Sony Service Centre at Valasarawakkam who inspected and after collecting Rs.100 as inspection charge told me that he is unable to fix the problem and told that
someone from SONY will service directly.

After a week, a person called Senthil came saying that he is from Sony and fixed a part called 'Lamp" in my T.V. which he brought along with him. Then the T.V worked for 10 minutes and he
said that everything was fine and asked me to pay a sum of Rs.13,000/- in cash. When I demanded
bill for the same, he refused. I grew suspicious and asked him to take a cheque in the name of SONY, which he refused too and took back the 'lamp' and also collected an inspection charge of Rs.250/- for the same. He did not give any receipt like the first personnel.

As I was leaving abroad, I thought of fixing this problem later. After my return, I again called the Sony Service Centre at Valasarawakkam who once again inspected the T.V. , took Rs.100/- , gave no
receipt and told that he will send the quote for the repair. After several calls nobody is bothered to either attend or send a quote or act to fix the problem. Today I was fortunate to get the person who attended my fault, on phone. He told me that since I refused for cash payment, I have to bring the T.V at my own cost to their Work shop, also pay whatever they charge which may range from Rs.14000 for lamp + additional charge for changing the Board + Rs.3000 for labour. They refused to fix the lamp as before at my house and insisted on somehow getting my TV to their place.

Now, I feel that I am being cheated and taken for a ride by some unscrupulous elements in Sony Service. Since the T.V is less than 3 years old and I had bought it for Rs.1,00,000/- through SONY WORLD, Ashok Nagar, Chennai, I want this T.V to be replaced free of charge as this is only a manufacturing defect. I am a regular purchaser of Sony Products for the last 20 years and I own a SONY Audio System, Sony Home Theatre, Sony Digital Video Camera, 3 SONY Televisions including a LCD, SONY PSP etc. All along I had been using SONY as I had complete faith in your products and they have also performed over the years without any defect. But to my shock, I find that this T.V which is less than 3 years old is giving problem and worst is the Service you offer or can I say the disservice offered to me.

I have been pained and put to great mental stress because of this and I hence request you to immediately replace the T.V . If I do not hear from you, I intend to legally take up the matter with the consumer court, Chennai and get suitable remedy along with compensation.


Sridhar Nagarajan,[protected].

hey help me out where i can get new body for my phone

My mobile's IMEI no. is [protected]. Its Sony Ericsson C510 cybershot model. I want to block my mobile handset. Its stolen from my home. So, please block my mobile handset.

I have handed over my mobile under their work order no. SE[protected] on 11.9.09. This phone is under warranty. I am moving out of my city on 19th Septr and service centre neither infming me when they will deliver my phone before my leave to this city nor providing me new phone. They are also not informing specific date of delivery. I need my phone as i am suffering my business too.

Dear Sir/Madam,

I am using Sony Erricsson Z530i model mobile. I got the display problem when opening the flip.so I took the service from service center and they replaced the FLEX cable to this model Z530i. and the next i got the error when putting the charging. the error is : "Serious Error : Stop charging and dont use the mobile, please contact sony erricsson call center" that is the error i got.so please confirm what happend to this mobile, why cann't i use? can the error is rectified or not? please give the details immediatly..how can it rectified? please take action immediatly. send the reply to my email or contact no.

My contact no :[protected]


Thanking U sir
with regards
Suresh Yemineni.

i bought a sony ericsson w350i mobile phone on 10/05/2009.after a month the flap of the phone broke and came out.i have one more phone so i used this cell phone only to listen to songs and play games.this cell phone was not used much.as far as i remember the phone never fell from my hand.suddenly one day the flap broke and came out.after that the over head lock system stopped working.soon my music player stopped working,not even from inside the menu.gradually the phone colour started fading and the light behind the number pad stopped working.please help me out with this problem.it has been four months and i am still not able to use it.'one mobile' the mobile shop from where i purchased this phone took no responsibility...please help me.

my mobile flip is broken i want to replace it wiht new white panel
how much cost is the white panel?

I bought a w910i sony ericsson mobile from subhiksha mobiles in Pune on MG Road in Dec 2007.
the phone was very slow, used to hang up, sometimes not start. and now after in Sep 2009, i found that the phone is not switching on at all, When i went to sony ericsson service center in pune, they informed me that the motherboard of the phone has gone and the cost of it will be 70% of the handset cost.

I must say that the phone W910i is a complete waste of money.

I bought this sony ericsson w205 mobile 2 months back. It has all the features like mp3, bluetooth, fm etc. But right from the month of purchae the charge will get down soon. It will not last for evev a day. Now when i open memory card the phone automatically gets switched off. I have to search for sony ericsson service centre and also the service centrs are very limited.

Dear sir,
I have losted my mobile sony ericsson W550i, i have waited for mobile for more than 1yr, Please co operate me to find my mobile , i ave given the details below,


My name: P.G.JAYAKUMAR
Address: OLD NO;146, NEW NO;9A , M.M.D.A COLONY, MADURAVOYAL, CHENNAI- 600095.
Phone model: W550I
Make: SONY ERICSSON
Last used No.: [protected]
E-mail for communication: [protected]@yahoo.com/ mobile- [protected]
Missed date: 08/10/2008

IMEI No.:[protected]

Ref:
IMEI[protected]
Model: Sony Ericsson W200i (Aquatic White)
Dear Sir, With respect and humble sub mission I would like to inform
you that I am unable to access the internet from my mobile phone since
a couple of weeks. I am feeling very depressed. I am using Vodafone
network service. I have already had a talk with the Vodafone customer
service and followed their instruction and installed the settings a
several times but it ended with a failure. Please suggest me some
immediate suggestions and please help me out of this situation. Hope a
quick relief from you.It will be very generous of you if you could help
me over my cell phone no.(+91)[protected].Thanking you,
Yours worried and glad customer,
Biti Ranjan Patra,
Plot No.N-3/245,
I.R.C. Village,
Bhubaneswar.
Orissa,
India.
Pin:751015.
Mob.no.:(+91)[protected]

I was the loyal customer of Sony Ericsson, purchased a mobile set (Sony Ericsson W350i) from THE MOBILE STORE, invoice number UP/01051/00001/7287, dated[protected].

The mobile set stated giving the trouble in display after few months of purchasing then I have been deposited the mobile set to your customer care centre named as NEW DELHI TECHNOCARE located at LAJPAT NAGAR,NEW DELHI on[protected], the complaint id was NIL (Bill prepared manually due to none availability of electricity .Copy of the same is enclosed.

They handed over my mobile set on 16.06.2008 when I switch on the mobile the condition of my mobile was same like before. I have deposited my mobile in customer care centre at Noida on 17.06.2009(Copy enclosed), they checked the mobile and said that the mobile was not properly repaired and there is a chance of its being dead. Therefore, they had advised me to submit my mobile at previous service centre.
I have again deposited the same with customer care centre (as above mentioned) on[protected]; the complaint id was SE309TEC-10445(Copy enclosed). They said they will be sanding it to factory for changing its mother board. On[protected] I enquired about the mobile and confirmed by them that it is again in the same condition and mother board was not changed. I have refused to take in same condition after a spat with customer care executive then they assured me to change mother board from the factory, Again the same situation was faced as mentioned above. This time they said that liquid found in my mobile set. Now I reached in conclusion that they damaged my mobile set during repair and ball thrown in my court. It is totally careless/ irresponsible act by service centre where as they holding my mobile by three months.

Sony Impex, Bangalore

SONY IMPEX

Trading Company

213, 5TH MAIN, 5TH CROSS, GANGANAGAR, BQNGALORE, Karnataka, India-560 032

Telephone:[protected]

website: www.sonyimpex.com

The above mobile was purchased on 26.08.09 at WAVETEL COMMUNICATION CHENNAI vide Bill No.083/26.08.09. for the next day the mobile was hanged. I have given the same to the dealer for compliance rectification and it was sent to service centre on29.08.09 vide work order no.SE309UM110402,
Problem reported :Phone hang permanently in menu/application & Hanging problem. Till today i have not received the rectified mobile. I have also contacted severral times to the dealer they are not responsing correctly.
Now I request you to replace another mobile instead of the old one.
IMEI NO.[protected] & bATTERY nO.09W26.
Expecting your immediate solution in this problem.Mobile purchased in my son Name. Mr.VINODRAJ