Sony India Complaints & Reviews

Dear Sir,
I had purchased SONY CRT TV 21” on 14.04.2008. After one month on 14 May 2008 the set turned off after three and half hours operation. I switched off the set and again started it, again after 10 minutes it turned off automatically. I contacted dealer M/S Jyoti Electrovision, Kalyan(W), Pin 421 301, (Phone[protected]. After some days DOMBIVALI Service Centre(Sony) technician attended the set. In the month of August 2008, technician took out the mother board for repair. After one week he fitted the mother board.After some days when the set was on for more then three hours or so, it again turned off. This problem is still in the set. I again contacted Sony Tall free No.[protected] on 30.03.2009 vide complaint no. 3803 641. No action has been taken upto 08.04.2009. I again contacted your Tall free No. on 08.04.2009 vide complaint no. 3825 685 and reminder on 20.04.2009 ( to MS Bhawana) then only on 21.04.2009 one technician from Dombivali Centre, came and again took out the mother board for repair but also was unable to solve my problem.
The warranty period has expired but the service centre (Sony) could not solve the problem.
I request you to please replace my above set through Sony India Ltd.

Yours Sincerely

(D B Bisht)
Joshi Baug, Kalyan(W),
Maharashtra
Mob.[protected]
Date: 15.09.2009
Copy to:- sonyindia.[protected]@ap.sony.com

Sir,
I purchased my Sony Vaio laptop model VGN-CS17 with serial no.7001678 on 26 Oct'09. Shortly after the purchase the fan started to make noise and so I got it repaired at the Jaipur service center. Then again one day the laptop was dead so I gave it to the Agra service center and got it repaired. After this incident the cd/dvd drive of my laptop stopped working and so it was again repaired at the Jaipur service center. Now my laptop stops working and the power goes off as soon as I start any process. I mailed to the company complaining about the problem and asked them to repalce my laptop as this was the fourth time my laptop got a hardware problem and thus in my view the whole laptop is defective and thus it should be replaced. They asked to visit the service center and said that service center will solve my problem. At service center I was told to mail back to the company telling them to replace my laptop. So I did the same as what I was told. Now after so many days of sending the mail I havent recieved any answer from them. I have been sending the mail again and again but there is no response.

I would like you to kindly consider my request and help me to get either my laptop replaced or a satisfactory answer from the company.

I had bought a Sony 3LCD WEGA ENGINE TV MODEL KF-E50A10 from SONY WORLD,Ashok Nagar, Chennai, India in Nov 2006. I had no problems with my T.V. until April 2009. In May 2009, the T.V. automatically started switching on and off by itself, for every 30 seconds. Hence I am not able to
view any program continuously.

I had given a complaint with Sony Service Centre at Valasarawakkam who inspected and after collecting Rs.100 as inspection charge told me that he is unable to fix the problem and told that
someone from SONY will service directly.

After a week, a person called Senthil came saying that he is from Sony and fixed a part called 'Lamp" in my T.V. which he brought along with him. Then the T.V worked for 10 minutes and he
said that everything was fine and asked me to pay a sum of Rs.13,000/- in cash. When I demanded
bill for the same, he refused. I grew suspicious and asked him to take a cheque in the name of SONY, which he refused too and took back the 'lamp' and also collected an inspection charge of Rs.250/- for the same. He did not give any receipt like the first personnel.

As I was leaving abroad, I thought of fixing this problem later. After my return, I again called the Sony Service Centre at Valasarawakkam who once again inspected the T.V. , took Rs.100/- , gave no
receipt and told that he will send the quote for the repair. After several calls nobody is bothered to either attend or send a quote or act to fix the problem. Today I was fortunate to get the person who attended my fault, on phone. He told me that since I refused for cash payment, I have to bring the T.V at my own cost to their Work shop, also pay whatever they charge which may range from Rs.14000 for lamp + additional charge for changing the Board + Rs.3000 for labour. They refused to fix the lamp as before at my house and insisted on somehow getting my TV to their place.

Now, I feel that I am being cheated and taken for a ride by some unscrupulous elements in Sony Service. Since the T.V is less than 3 years old and I had bought it for Rs.1,00,000/- through SONY WORLD, Ashok Nagar, Chennai, I want this T.V to be replaced free of charge as this is only a manufacturing defect. I am a regular purchaser of Sony Products for the last 20 years and I own a SONY Audio System, Sony Home Theatre, Sony Digital Video Camera, 3 SONY Televisions including a LCD, SONY PSP etc. All along I had been using SONY as I had complete faith in your products and they have also performed over the years without any defect. But to my shock, I find that this T.V which is less than 3 years old is giving problem and worst is the Service you offer or can I say the disservice offered to me.

I have been pained and put to great mental stress because of this and I hence request you to immediately replace the T.V . If I do not hear from you, I intend to legally take up the matter with the consumer court, Chennai and get suitable remedy along with compensation.


Sridhar Nagarajan,[protected].

hey help me out where i can get new body for my phone

My mobile's IMEI no. is [protected]. Its Sony Ericsson C510 cybershot model. I want to block my mobile handset. Its stolen from my home. So, please block my mobile handset.

I have handed over my mobile under their work order no. SE[protected] on 11.9.09. This phone is under warranty. I am moving out of my city on 19th Septr and service centre neither infming me when they will deliver my phone before my leave to this city nor providing me new phone. They are also not informing specific date of delivery. I need my phone as i am suffering my business too.

Dear Sir/Madam,

I am using Sony Erricsson Z530i model mobile. I got the display problem when opening the flip.so I took the service from service center and they replaced the FLEX cable to this model Z530i. and the next i got the error when putting the charging. the error is : "Serious Error : Stop charging and dont use the mobile, please contact sony erricsson call center" that is the error i got.so please confirm what happend to this mobile, why cann't i use? can the error is rectified or not? please give the details immediatly..how can it rectified? please take action immediatly. send the reply to my email or contact no.

My contact no :[protected]


Thanking U sir
with regards
Suresh Yemineni.

i bought a sony ericsson w350i mobile phone on 10/05/2009.after a month the flap of the phone broke and came out.i have one more phone so i used this cell phone only to listen to songs and play games.this cell phone was not used much.as far as i remember the phone never fell from my hand.suddenly one day the flap broke and came out.after that the over head lock system stopped working.soon my music player stopped working,not even from inside the menu.gradually the phone colour started fading and the light behind the number pad stopped working.please help me out with this problem.it has been four months and i am still not able to use it.'one mobile' the mobile shop from where i purchased this phone took no responsibility...please help me.

my mobile flip is broken i want to replace it wiht new white panel
how much cost is the white panel?

I bought a w910i sony ericsson mobile from subhiksha mobiles in Pune on MG Road in Dec 2007.
the phone was very slow, used to hang up, sometimes not start. and now after in Sep 2009, i found that the phone is not switching on at all, When i went to sony ericsson service center in pune, they informed me that the motherboard of the phone has gone and the cost of it will be 70% of the handset cost.

I must say that the phone W910i is a complete waste of money.

I bought this sony ericsson w205 mobile 2 months back. It has all the features like mp3, bluetooth, fm etc. But right from the month of purchae the charge will get down soon. It will not last for evev a day. Now when i open memory card the phone automatically gets switched off. I have to search for sony ericsson service centre and also the service centrs are very limited.

Dear sir,
I have losted my mobile sony ericsson W550i, i have waited for mobile for more than 1yr, Please co operate me to find my mobile , i ave given the details below,


My name: P.G.JAYAKUMAR
Address: OLD NO;146, NEW NO;9A , M.M.D.A COLONY, MADURAVOYAL, CHENNAI- 600095.
Phone model: W550I
Make: SONY ERICSSON
Last used No.: [protected]
E-mail for communication: [protected]@yahoo.com/ mobile- [protected]
Missed date: 08/10/2008

IMEI No.:[protected]

Ref:
IMEI[protected]
Model: Sony Ericsson W200i (Aquatic White)
Dear Sir, With respect and humble sub mission I would like to inform
you that I am unable to access the internet from my mobile phone since
a couple of weeks. I am feeling very depressed. I am using Vodafone
network service. I have already had a talk with the Vodafone customer
service and followed their instruction and installed the settings a
several times but it ended with a failure. Please suggest me some
immediate suggestions and please help me out of this situation. Hope a
quick relief from you.It will be very generous of you if you could help
me over my cell phone no.(+91)[protected].Thanking you,
Yours worried and glad customer,
Biti Ranjan Patra,
Plot No.N-3/245,
I.R.C. Village,
Bhubaneswar.
Orissa,
India.
Pin:751015.
Mob.no.:(+91)[protected]

I was the loyal customer of Sony Ericsson, purchased a mobile set (Sony Ericsson W350i) from THE MOBILE STORE, invoice number UP/01051/00001/7287, dated[protected].

The mobile set stated giving the trouble in display after few months of purchasing then I have been deposited the mobile set to your customer care centre named as NEW DELHI TECHNOCARE located at LAJPAT NAGAR,NEW DELHI on[protected], the complaint id was NIL (Bill prepared manually due to none availability of electricity .Copy of the same is enclosed.

They handed over my mobile set on 16.06.2008 when I switch on the mobile the condition of my mobile was same like before. I have deposited my mobile in customer care centre at Noida on 17.06.2009(Copy enclosed), they checked the mobile and said that the mobile was not properly repaired and there is a chance of its being dead. Therefore, they had advised me to submit my mobile at previous service centre.
I have again deposited the same with customer care centre (as above mentioned) on[protected]; the complaint id was SE309TEC-10445(Copy enclosed). They said they will be sanding it to factory for changing its mother board. On[protected] I enquired about the mobile and confirmed by them that it is again in the same condition and mother board was not changed. I have refused to take in same condition after a spat with customer care executive then they assured me to change mother board from the factory, Again the same situation was faced as mentioned above. This time they said that liquid found in my mobile set. Now I reached in conclusion that they damaged my mobile set during repair and ball thrown in my court. It is totally careless/ irresponsible act by service centre where as they holding my mobile by three months.

Sony Impex, Bangalore

SONY IMPEX

Trading Company

213, 5TH MAIN, 5TH CROSS, GANGANAGAR, BQNGALORE, Karnataka, India-560 032

Telephone:[protected]

website: www.sonyimpex.com

The above mobile was purchased on 26.08.09 at WAVETEL COMMUNICATION CHENNAI vide Bill No.083/26.08.09. for the next day the mobile was hanged. I have given the same to the dealer for compliance rectification and it was sent to service centre on29.08.09 vide work order no.SE309UM110402,
Problem reported :Phone hang permanently in menu/application & Hanging problem. Till today i have not received the rectified mobile. I have also contacted severral times to the dealer they are not responsing correctly.
Now I request you to replace another mobile instead of the old one.
IMEI NO.[protected] & bATTERY nO.09W26.
Expecting your immediate solution in this problem.Mobile purchased in my son Name. Mr.VINODRAJ

Respected sir

I had purchased a Sony Ericsson K850i in 17th january 2009. five month post my purchase, i started facing problems with some of the functions and eventually the handset was dead. I went to the Authorized Sony Ericsson Service Center at chennai and they said there is a software problem.

The software was re installed {don't know what they doing inside the service centre} as said by the Sony Ericsson Customer Care and after some days, i again started facing problems with the handset, the keypads worked vaguely, Camera not starting automatically after the shutter opening and not able to hear the sound with headphones on ... memory stick not detected ... just to name a few problems !!!

I then went back to another Authorized Service Center at chennai {salai Enterprise, Shop No. 213 & 214, first floor,(near Krishna cutpiece)Purasawalkam high road,purasawalkam chennai 7 Phone No.[protected], . The genteman out there Mr. Arvind was very good to respond ... but made his point clear that the phone had liquid damage {Good communication skills i would say and NO intention of helping the Customer} and let the company decide on what to do ... the phone INSPITE of being under Warranty . {Fooling People ... so that they don't have to work on it}. Mr. Arvind had then said about he would help in direct communication between myself and the technicians, since the service center did NOT have technicians working !!! SURPRISING, he also said he would himself be informing me as soon as the next thing comes in from the company{which again he never did ... and which i knew}.

I tried another service also name is ACCEL ICIM AND SERVICES LTD., No. 160, thiru building, valluvar kottam hight road
Greams road, Chennai-6
Phone No.[protected]

IMEI : [protected]

Am the customer of sony ericsson past 5 month.... what is my problem na...... first time my mobile gets problem ... totally hand set dead.... i went service centre... they told ... its software problem nu..... after tht my mobile working properly... then again 15 days same problem i faced... again they told same reason sir.... every 15 days once am going service centre for this problem ..... in my 8 th time problem s display fault.... he changed my display... then 9 th time camera problem ... camera is not working .......i mine today....i dont want this kind of problem and all.... so kindly replace my hand set sir......


Anyway they are telling there is no other to go. We are doing only upgrade and re-install software.. and will cost me nearly same as the new phone ... how Intelligent Solution from SONY ERICSSON ...

I liked the way they have proved to be good business people with no ETHICS and values under it..

BAD COMPANY ... rather CHEAP Company ... Never Buy a Sony Ericsson Product..

Respected Sir,

It is for your information that i had submitted my sony ericsson handset model no. w910i for reparing in sony ericsson service center New Delhi Balaji Tele Services, 84 Avtar Enclave, Paschim Vihar, New Delhi-63. i had submitted it on 15 july 2009 but still today i haven't received it back from service center.
I have complaint so many times in the service center and customer care of sony ericsson but not once a satisfactory answer received. They said they send my mobile in repair factory for repairing. It has completed more than 45 days but still i have not received my mobile yet.
So please take any necessary action that i get my reaired mobile back urgently.

Details regarding my complaint:--

Workorder no. SE309BTS10740
Created on 15 july 2009
Consumer Name sunil kumar
Model Name w910i
IMEI/ Serial no. [protected]
Mobile no. [protected]


service center add. New Delhi Balaji Tele Services,
84 Avtar Enclave,
Paschim Vihar, New Delhi-63.

Looking for a fast & positive response from your side.

From:-
sunil kumar
B-48, Ambika Enclave,
Nihal Vihar, Nangloi, Delhi-110041
mob. [protected]
email id: [protected]@rediffmail.com

Dear Sir/Madam:
I bought this Sony Ericsson Mobile Model J120i on 20 February 2009. It works for sometime than it quits taking charge. I charge for 8-10 hours and then the mobile says "battery empty" and it shuts down. I have been to two Sony Ericsson Service Centers in Jaipur 4 times (2 visits to each center). Every time they fix it it works for a few weeks and then same problem. I requested them to replace the mobile because it is a "lemon" (factory defect) but they do not listen. In the US they gladly replace a defective item. But in India, they do not care if the customer has to go to the service center again and again and again. I do not know what to do now. I hope the company is responsive to customers.
Prof. Prithvi Singh Kandhal
[protected]@eng.auburn.edu
31 August 2009

I purchased a Sony Ericsson C510 on 30/4/2009 from Planet M, Laxmi Nagar, New Delhi.Since then my mobile had keypad problem.I got it repaired 7 times.Inspite being in warranty I was charged Rs.946 for which I was Served with no legal written
evidence.I urged for the bill, but Service center(Vaishnavi Services, Laxmi nagar.New Delhi)officials denied
for it.I urge for compensation for my money`s worth from consumer forum.Hoping for justice.