Sony India Complaints & Reviews

i am user of sonyericsson pli mobile phone . i am from ahmdabad . i have visited sony ericsson service centre at navarangpura . i required myphone fullbody with touch stic. but they have told me that we can arrange it after 10 days . then after i had gone there but they have told me that we cant arrange your p1i phone fullbody . after 30 days they cant arrange my requirement . sony ericsson is very big company .then its why .

My self Ravi Bhatia from new Delhi, I brought one mobile Sony Ericsson model no.W910i but few month's after i found lots of complain against this h/set, I complained to customer care service center and submitted my hand set W910i but two month's later situation as it is i am already convey to service department officer & Sony Ericsson Company national manager also but they have not solve my problem i am sending you below mail conversation to me and company thru email, kindly help me out, what i to do?
Thanks
Ravi Bhatia

On Fri, 28 Aug 2009 [protected]@newboy.in wrote :

Dear Sanjeev,

For your kind information i am send you currently Work order no, 11639
which have given by your service center balaji telese .

I appreciate if you can do this ASAP.

Regards,
Ravi bhatia






-----Original Message-----
From: [protected]@newboy.in
Sent: Tue 25/08/2009 03:16 pm
To: [protected]@newboy.in
Cc:
[protected]@consumercourt.in;harish.[protected]@rteservices.com;[protected]@gmai...⇄
om;sandeep.[protected]@rteservices.com;Saxena, Sanjeev
Subject: REMINDER 5 Complain Handset W910i (SE309BTS11171)

Dear Mr.Sanjeev,
Have you seen that handset/not, today I went to the service center for
mobile then I found handset is not up to the mark condition wise and
other problem has been create along with my previous problem "ECO
PROBLEM & NETWORK PROBLEM ALSO" so I revert back and I have already
justify you that Replace
the Handset but I don, t know why you are wasting my and our time.
I say one think more I do not accepted for about this for sony ericsson
side becouse I have other two mobile for your company but...

Regards,
Ravi Bhatia


On Tue, 25 Aug 2009 Saxena, Sanjeev wrote :
Dear Mr.Ravi Bhatia,

During our conversation on 21st Aug, I have informed you that handset is
ready for delivery, we have checked it thoroughly and a goodwill gesture
we have offered 3 months extended warranty on the product therefore you
are requested to collect the handset from service centre.

Regards
Sanjeev saxena

-----Original Message-----
From: [protected]@newboy.in
Sent: Mon 24/08/2009 11:16 pm
To: [protected]@newboy.in
Cc:
[protected]@consumercourt.in;harish.[protected]@rteservices.com;[protected]@gmai...⇄
om;sandeep.[protected]@rteservices.com;Saxena, Sanjeev
Subject: REMINDER 4 Complain Handset W910i (SE309BTS11171)



Dear Mr Sanjeev,
This is my Fourth Reminder to you, what you doing?i don't know because
after one month later problem is as it is, Mr.Sanjeev if you have not
tackle this issue ( Arrange New Hand sent W910i) in this week
unfortunality i go to the consumer court.


Regards,
Ravi Bhatia

On Tue, 18 Aug 2009 [protected]@newboy.in wrote :

Dear Mr.Sanjeev,

Thanks for update me but i still aware you very well i do not agree to
received repaired old handset again.

Kindly send me New Handset W910i.

Regards,
Ravi Bhatia

On Mon, 17 Aug 2009 Saxena, Sanjeev wrote :
Dear Mr. Bhatia,

This is to inform you that handset will be ready for delivery by Aug
19th.

Regards
Sanjeev Saxena

-----Original Message-----
From: Saxena, Sanjeev
Sent: Sunday, August 16, 2009 8:06 PM
To: [protected]@newboy.in; Saxena, Sanjeev
Cc: harish.[protected]@rteservices.com; [protected]@gmail.com;
sandeep.[protected]@rteservices.com
Subject: Re: REMINDER 3 Complain Handset W910i (SE309BTS11171)

Dear Mr. Sandeep,

Can i have update on the issue.i understand you are coordinating with
Mr.Ravi and service centre.

Regards
Sanjeev Saxena

-----Original Message-----
From: [protected]@newboy.in
Sent: Sun 16/08/2009 2:19 pm
To: Saxena, Sanjeev
Cc:
[protected]@consumercourt.in;harish.[protected]@rteservices.com;[protected]@gmai...⇄
om;sandeep.[protected]@rteservices.com
Subject: REMINDER 3 Complain Handset W910i (SE309BTS11171)



THIS IS MY THIRD REMINDER...


Regards,
Ravi Bhatia

On Thu, 13 Aug 2009 [protected]@newboy.in wrote :

Dear Mr.Sanjeev,
This is my Second time Reminder to you, please let me know the status of
my complain, I have no patientones and i don'n want to revert back this
faulty handset.
Kindly arrange New Handset W910i.,
I am still awaiting for your positive reply.

Regards,
Ravi Bhatia


On Sun, 02 Aug 2009 Saxena, Sanjeev wrote :
Dear Mr. Bhatia,

We regret yr inconvenience, Mr. Sandeep will contact you soon to resolve
the issue.

Regards
Sanjeev Saxena



From: [protected]@newboy.in [mailto:[protected]@newboy.in]
Sent: Saturday, August 01, 2009 3:28 PM
To: Saxena, Sanjeev
Cc: harish.[protected]@rteservices.com; [protected]@gmail.com;
questions.[protected]@support.sonyericsson.com
Subject: Complain Handset W910i & Null after sales services


Dear Mr.Saxena,

I Ravi Bhatia, New Delhi, I have Sony Ericsson Mobile W910i, after some
month's later i faced a problem ( Microphone is Not working )in my
mobile and specially in your after sales services team also,

I still immediately submit mobile in your repute service centre "Sri
Balaji Tele Services 84, Avtar Enclave Pashim Vihar, New Delhi-63" but
problem as it is, i submitted this phone three time but problem as a
same MIC NOT WORKING REPEAT 3 TIME .i give you details about this

1.Workorder Number : SE309BTS10219

2.Workorder Number : SE309BTS10653

3 Workorder Number : SE309BTS11171 Currently

I am in working in MNC where 17, 000 peoples are employed . As you
know one bad mouth cost more & can damage the image & reputation of
any brand . At that same time that works as good publicity as well.

I am yet not sure why invest to this mobile work for which I had paid
Rs. 15665/- . I am sure & confident that considering the worldwide
reputation & image of Sony Ericsson, appropriate action would be taken
from your side and change my mobile handset.


Awaiting your quick response...

OTHERWISE I MOVED CONSUMER COURT..


Regards,
Ravi Bhatia

Sir
I am a genuine registered ([protected]@gmail.com) user of Sony Ericson and I have been using your Mobile for last 7 years (K508i, k510i, w700i, w200i, w800i, k550i, T700, C510). Now I am using C510 IMEI:[protected] purchased from mobile store, Kottayam, Kerala Customer no:[protected] dated 6/05/09,
I am not satisfied with this one because of its various complaints 1- System very slow, 2- Over heating in the part of camera shutter, 3- Selection key stuck, 4- Poor still cam quality night, 5- Connecter complaint (charger, USB, head phone) and main problem is the front panel glass is now disuniting from the body.
I have submitted the Service center many times and they have updated the phone software still the complaints continue; now Service center is saying that there is no warranty to the front panel. So I want your timely step in this case under warranty.
Hope you can do something better to keep my faith in your product .Do it as soon as possible

Thanking you
Arun V.R
Vettiyil (h)
Velloor P.O, Pampady, Kottayam, Kerala
Pin: 686501 Mob No: +91 [protected], [protected], [protected]

I have lodged my complaint for repair of 21" colour TV of Sony Make. The company enginner after examining the set took the TV set for repair in their workshop at Naraina, Delhi. After 1 week TV was delivered back and company charged Rs. 1000/- for replacement of parts and service charges but TV Immediately after instalation started giving same problem of sound defect (no sound). Again complaint was lodged with the company but after great persuation and request, after 6 days TV was again taken for repair but till date TV has not ben repaired and we are suffering on this account for the last 28 days that to after paying repair charges.
Kindly immediately look into the complaint and direct the company for immediate repair of TV and pay damages to us for depriving us from viewing TV for the last 28 days.


S.K.Mahajan
1/92, old rajinder nagar
New Delhi 110060
[protected]@gmail.com
[protected]@hotmail.com
[protected]
[protected]

sir,
i m Dr. Abhijeet from dhanbad(jharkhand)
I purchased W760i from patna in october 2008.my first problem occured in december 2008.the set was not charging nor could i listen music in headphones and there was an error message when i tried to connect net with my laptop.in short system connector of the set was not working properly.
i went to GRAPHLINE CARE ( 412, ashina plaza, budh marg, patna-1 ).they booked my complain with complain id-seo[protected] on 4 jan 2009 and retured the next day telling that problem was solved.but all problems reappeared within 2 days but i had returned back to dhanbad.
for repairing purpose i again went to patna in february 2009 and again they booked my complain and said that they will send the set to chennai.i got back my set in april 2009.in this process they lost the walkman shortcut button and assured me that they will replace it.i went 3 times to patna but always they had an excuse that the button was not available.the button is missing till now.
now from last month same problem has appeared and along with that insert sim message comes on screen spontaneously for which i have to switch off the set and remove the battery and then restart the phone.this happens daily 3-4 times.
due to all these i m suffering a lots of mental tension and financial also as each time i have to go to patna to dhanbad.there's a lots of wastage of time.
so i want a permanent solution to this or please get my set replacad by another one.
set details:
Make- SONY ERICSSON
iemi no.-[protected]
model no.-w760i
purchase date-20 oct, 2008.

Dear sir,
I am a student and have purchased Sony Ericsson C510 from saving of my pocket money.But the same day the camera of mobile starts creating problem.I took it to the Service Center thrice and the problem remains.
Deatails.
Serial no - [protected]
Sony Ericsson Experience Store, (Mansha Enterprises, Cannaught Place, Dehradun-248001)
Dated. 13/08/09

Regards,
Nitish Joshi

Dear Sir, ..

This is Rajitha.S
One week back I lost my mobile sony ericsson 'W580i' Black in Color
I Purchased that mobile in September 2008
and I Registered Complaint in nearest Police Station and also I have given my IMEI No. of that mobile..
from their side there is no response...
Please help me in this Regard
I have no other Sources to help me except you...
Please Help me Sir...

Model No. of mobile ---- Sony Ericsson W580i
Color ---- Black
IMEI No.[protected]-8
Lost date[protected]

My Address:

S. Rajitha...
# 3-10-20/34/G1,
S.D.S ARCADE,
GHOKLENAGAR,
RAMANTHAPUR,
HYDERABAD-500013
ANDHRA PRADESH
INDIA..

i purchased a phone from THE MOBILE STORE sec.18, noida.that has a no. of mobile company agents than its own employess.Its employees don't hav knowledge of product n they just hav a target to sell their product.ther are reducing the faith of TATA .i think such shops should be closed.

i have given thm my headphones from last 2 months.thy were out f order during d guarantee period..my case id is-SE309FMV10172...I M FROM FARIDABAD n the name of service centre is mobile vision in faridabad, nit...the employees thr never pick up the phone n always say tht headphones r not in stock on the other side they are very much available for sale..thy are harassing us n talk very badly n abusivly with my mom n me on phone...plz help us out

prateek--[protected]

SIR I AM NOT VERY SURE whether i should yet approach this PLATFORM but, since I have been HUMILIATED, HARRASSED AND UNNECESSARILY CHARGED by the Sony Ericsson service centre {address: Mezzanine Floor, 131/10, Golden Tower, M.P.Nagar, Zone-II, Bhopal-462001}, i decide to write a complaint to you.

(Before comming to this forum I had tried to complain to the Sony Ericsson India Site [url: http://www.sonyericsson.com/cws/home?lc=en&cc=in ] searched the site for "complaints" and got No Results.)

I would like to introduce my complaint as such:

1.I had a problem of rapid discharging of the battery of my sony ericsson w580i handset.

2. I approached the service centre on the date 17-8-09, submitted the set for servicing and was asked to collect the same after two days.

3. There was a delay in service, however on the 21st I was returned my handset on assurance that necessary corrections have been made and that my battery was in a much better state.

4. I made my payment and left but had to return in 5 minutes with my problem still persisting, the staff at the reception desk was non cooperative so I approached the manager [Mr. SHARAFAT ALI ph:[protected]] .

4. I asked the manager( named above) to refund me my payment for the service which was never done. to my great shock and diissapointment he did not pay any heed to My grievances and after a bit of argument got very aggressive and threatning, I requested him for his name and necessary contact details so that I could make his complaint to the company, on hearing this he used rough and vulgar language. He then asked me to get out his chamber. I approached the desk staff for his details, he followed me out of his chamber and now shouted at me in front of his staff and other customers, I cheked him for his misbehaviour and he called upon the guards to " throw me out of the building". Having faced such a level of misconduct, I left the office.

5. I am at a loss of words. All I can say is that I am very resolute on getting the above mentioned person cheked for his misbehaviour.

6.I have already paid Rs. 300 for the services. My phone still remains in need of repair.

Thank You.

i had purchased my mobile from "POORVIKA MOBILE WORLD" at parrys(broadway)... my date of purchase is on:[protected]..
i would request u to take necessary steps to find my mobile...


thankyou..

DETAILS:

My name: VIVEK.S

Address: NO 1/256, 8TH STREET ASTALAKSHMI NAGAR, ALAPAKKAM, CHENNAI -600116

Phone model: W-910I (nobel black)

Make: SONY ERRISCON

IMEI No.:[protected]

Last used No.: [protected]

E-mail for communication: [protected]@gmail.com

Contact number:[protected]/[protected]

Missed date:[protected]

Dear Manager,

I am K.Lakshmi kumar from Coimbatore. I bought a sony ericsson mobile( Model name: T700 Serial No:[protected] at Sonny Ericson – Experience store, door No.140, 100 Feet Road, Gandhipuram, Coimbatore – 641 012 Phone No:[protected] on[protected]. First I had a problem on[protected] in my mobile board, which was dedetected by the service centre [Sri Maruthi solution - Pelamudu – Coimbatore –641 004 personnel. The problem was rectified but recently I am experiencing another problem in my mobile on[protected] which was dedetected by the service centre - Asia Electronics - 312 D.B Road, R.S Puram – Coimbatore – 641 002. This time, the problem is with the display of the phone and rectified.
And again I am facing the same problem from yesterday suddenly my phone switched off. I am trying to switch on but it is not working.
The reason I purchased Sony Ericsson was only because of its quality assurance and promised durability. Now I am repeatedly getting technical problem with my current mobile. I am not ready to waste my time once again in giving my mobile to service centres. It has not even been six months, but still I am having problems with my mobile. Since the phone is under warranty period, I request you to provide me with a new mobile phone.

I am ready to provide you with the purchase and serviced details of the phone if you insist.

Yours truly,
K.Lakshmi kumar
[protected]

R/sir,
I am using W700i from last 2 years. But from last few weeks the mobile is not able to detect the network. Suddenly sometime network comes, but most of the time, it not at all shows network.

I had given my handset for repairing to Keiser Telecomm., Vashi, Navi Mumbai. After taking three times round to the respective service center approximately after one week, they had return my handset saying that mobile can not be repaired as it has MotherBoard problem.

Please let me know is really handset can not be repaired or can not be taken back, because it's rest of functionalities are working well


Thanking You.

Yours Faithfully,

We had submitted our phone W580i to Sony's service center at Sheikh Sarai, New Delhi after several follow ups with their Okhla center and Arun Watch shop whose numbers we were provided earlier. The phone was submitted on 23rd June 2009 (Work order # SE309RMV10085)and was still under warranty for cracked keypad. It was sent several times earlier also at sony's okhla centre (which is closed now) but the problem was never resolved. Even when it was submitted on 23rd June, there was no update given and the phone never came back. After several follow-ups and reminders with the service center and sony's customer service (complaint #[protected], the phone finally came back to the service center after more than 7 weeks and we were surprised to know that the phone has not been worked upon. The reason was “The keypad is not available”. This is despite the fact that the phone still sells in the regular market and it is surprising that Sony does not have a keypad available for such a phone. Further, this information was provided to us after 7 weeks during which we had to suffer with a makeshift phone and there was ABSOLUTELY no response from sony's team. I was given the number of Mr. Nitin Arora and Mr. Neeraj Jalota who are supposedly senior people in the Sony team to handle customer problems. I do not know if they really solve problems since they NEVER PICK UP THEIR PHONES. Also, there is never a call back from them. If this is how Sony Ericsson is working and this is the behaviour of senior people in the organisation, we can understand the poor state of affairs in resolving a customer problem. This is the poorest service that I have ever seen specially coming in from a company like Sony.

This is when out of 4 people in our family, 3 own a Sony Ericsson phone and one of them is the Xperia.

I want your help in resolving this problem and for Sony to replace the phone if they are not able to provide a replacement keypad after 7 weeks. In fact, the non-availability of the keypad has been told to us for more than last 4 months by the Okhla service center which is closed now.

Looking forward to your response.

Best Regards,

Umang Srivastava
Director
Aristos Creations Pvt Ltd
New Delhi, India
Email: [protected]@aristosgroup.com
Mobile: +[protected]

I HAVE PURCHASED A SONY ERICSSON MODEL NO.S500I, IMEI NO. [protected] FROM THE AUTHORISED DEALER OF SONY UK ENTERPRISES, SCO NO-64 SECTOR-11, PANCHKULA (HARYANA) VID EBILL NO.6234 DATED 22.02.09, PHONE4632755. AFTER FIVE MONTH PHONE CRACK IN DISPLAY AND ON 28 JULY 2009, I GO TO SERVICE CENTRE OF SONY CHINTPURNI CELL SOLUTION SCO-37, SECTOR-11, PANCHKULA FOR CHANGE OF DISPLAY IN WARRANTEE BUT SERVICE ENGINEER OPEN THE MOBILE PHONE AFTER BREAKING THE ORIGINAL SEAL AND FOUND DISPLAY IN USE WAS FAKE CHINEES MATERIAL. I GO TO DEALER UK ENTERPRISES BUT DEALAR WAS GONE AFTER CLOSER OF SHOP FROM THE SCO 64, HE CHEATED ME. PLEASE ACTION ON THE DEALER.

THANKING YOU

MEHARBAN

I have been using a sony ericsson W580i for about 1 year.It recently developed a speaker problem.I gave it for servicing at the sony ericsson service center at Kottayam, Kerala.They did repair the speakers at a nominal cost of Rs 350 however, they damaged the phone's display.They are telling me that the damaged display was not fault and refuse to accept there fault.I am sure there was no display problem before giving it to the service center.Now about 1/4 th of the display is completely black in colour.

With due respect.I am Bijan Panigahi.I Purchased a Handycam on Finance by Bajaj Consumer loan finance on my a/c .From the date of purchased handy cam to till date i have not get a peice of paper in hard copy or softcopy reg.the transaction or any information as well as i also donot know my loan account no.

The loan has bean cleared on time as it was in BANK ECS mode.No one was bounsed.

But after one month i got sms to pay again the EMI amount which was fraud case.


Also i have several sent mail before one month in their webpage available but yet to get reply.Also i found that nowhere their people / are contacted.
I want to acknowledge this issue to you & later it will be taken to court of law.
I don't received my orignal bill & nodues certificate till now.please send me orignal bill & nodues certificate as soon as possible.
Bijan Panigrahi(Advocate)
LLB, [protected]

Hi frds,

This is Balaji from india.

One month back I gave my troubled sony ericsson mobile to a service centre in hyderabad, up to now i have been enquired 5 times for the same but they didn't give any good response to me . now i want to escalate this to sony ericsson.

Can i get any email Id or Phone number of sony ericsson custmercare ?????

If any one knows the details pls mail me. my mail id balu.s.[protected]@gmail.com

Thank you very much!!!

Hi Team,

I have purchased a cell C510, IMEI No[protected] on 26th July 09, from SPICE COMMUNICATION, Outlet 1:ShopNo.112-113, Main Market, Gurgaon-122001(Haryana).

On next Day Monday Evening Cell get hanged, after some time it get start working again on thuresday night Menu Key, Nemeric Key No-5 stoped working, I was not able to check or change anything even not able to disconnect the call, ringtone was getting changed itself, Not getting dailed, recived & missed call info aswell, So irritating & pathatic, i missed my clintes call & imp interview call & went with complainet on saturday to dealer, he responded so rudely & said he can not do any thing & asked to go Sony Ericsson service Center & get cell repaired, I said this is very new 4-5 days old Cell & do not want to get it repaired, want replacement.On Monday 3rd aug '09, I sent a compaint but by mistake i sent it to UK Support Team, they revert back with compaint No-X Ticket[protected], 2 but that was of no use, I called up Coustomer Care on same day minimum 5-7 times in a day expained my all problem origanal bill no, dealer info, contact No, they asked me to visit Sec-18 Service Center for Help & Job Sheet No. so that Customer Care could lock the complainet for further support & replacement.I went on Sector-18 Gurgaon Sony Ericsson Services Center they said they do not have key Pad & they will have to update new software it will take more time & asked me to go to Sony Service Center Infront of Sahara mall, Shop No-114 DLF Phase-2, Gurgaon, I went there they said charges would be Rs 1475 to get new Key Pad & repaire this Cell, I was totally hopleess & frustated by the such renowned company Service center services, I paid Rs 1475 & get my cell repaired & they did not made any Job Sheet nor provided any recipt of repairing charge & I informed this to Customer care at same time they gave me a complaint No[protected].Again after 1 week on 12th Aug'09 again cell get hanged, i am not able to attend the call, not able to change & check any thing.

Now this 3rd time in 2 weeks when cell stop working & i am writing this complaint to u i had informed Customer Care 5-10 times in 15 days, had visited 2 times their service center & 2 time dealer shop, called customer Care 10 times for action and support, now i am totally helpless & hopless mentally harshed, unnecessary bills owing not able to disconnect the call, I have decide to send a leagel Notice to Sony Ericsson, Dealer & Service Center & will move to Consumer Court under consumer protection Act 1986.
Want Your Guidence.

This is Sandeep Kumar Salunke from Raipur (C. G.). I am a Microsoft Professional from pune. Recently om 28th of July I have purchase one Handset(Sony Ericsson--W205) from Raipur for Rs. 5700 with bill.

After 2 days the problems are start occuring in my set so I went to service center for resolving the problem they just do the software updation and give me back again in few hours the problem came, than again I went their and I complained about it again they have done something on my phone. But still it not resolved. I think they are fooling me out, now I dont know what to do. Here I am sending you the service center details with their contact no. please help me out .

My Details:

Sandeep Kumar Salunke
Raipur (C. G.)
[protected]
[protected]@yahoo.com


Service Center Details:

Pioneer Technology Services
Batavia Bhawan, city kotwalli chook, malviya market, Raipur
[protected]