Sony India Complaints & Reviews

my mobile W550I model has lost. how can i got this mobile. can Sony Ericsson company help me to findout my mobile phone. is there any method by entering imei number to find out where is my mobile.

I have given my Sony ericsson G 900 mobile to service centre at chandigarh as its touch screen was not working and i was unable to receive any call & its battery back up was also low.(Its just 5 months old set & its duly covered under warranty)
I had submitted my set on 25.09.2009 and i was given complaint id no.SE309RTC14011 n i was told that touch screen will be replaced within 7-10 days.

I had visited service centre 4 times & every time they say its not repaired/they dont have parts & it will take another week. This is going on for 4 weeks.

When i asked them about any higher official to talk to, they gave me mob nos. of Ms Payal & Mr. Virender Mishra. And with all the professional respect that Sony Ericsson has, those two official dont bother to accept calls.

I had even logged my complaint to their call centre no.[protected], but they also keep on saying that its not repaired yet.

And now i want a new hand set from Sony ericsson as my hand set is still under warranty, so please provide me any e mail id of sony ericsson services to log my complaint or please forward it to them.

To,
The Customer Care department,
Sony Ericson.
Delhi, Kolkata, Mumbai

Sub: Delaying repairing of Mobile Model No. W710i, work Order No.- SE309CPT10210, Case No.[protected].

Dear Sir/Madam,
My Mobile Phone was out of order and I have given for repairing to your service center in Jamshedpur (Care point – 1st floor, 9 Bagan Area, New Kalimati Road, Near Hotel Sagar, Sakchi Jamshedpur-831001) on 13/07/2009 with Rs.300/- advance. It was assured by Care Point that it would be repair and handed over to me within 15 days from above mentioned date, but they fail to hand over me the same even after 2 months showing unavailability of spare parts. I asked them to show the repairing job no. they also could not provide the same. Finding no alternative, I had complained the matter to the customer care department on 20th August 2009. After that I got the Job/work order No. as mentioned in the beginning of the letter. From the Customer care department it was promised to hand over the Mobile set, after repairing, within 15 days time. But with deep regret I would like to inform that even after so many correspondences the set has not been repaired and handed over to me till date, showing the same reason of non availability of spare parts. Again I contacted to your customer care department and surprisingly, I came to know 2 different stories.
. Mr. Virender Kumar of customer care department of Delhi office told me that he has got the information that the set has been repaired and handed over to the customer. When I stated him the fact that set has been not be repaired, he asked me to tell the local service center at Jamshedpur to contact with him immediately. I arranged the local service center to talk with Mr. Virender Kumar. During their conversion I got the second story that Mr. Ranjan Das Senior Manager of your Kolkata office ordered the local service center to drop matter as the case is quite old.
Now, please tell me why the customer will be harassed for the last 3 months in such a manner without any clear cut information / valid reason. Take necessary action to repair my set at the earliest otherwise I will be forced to go the Consumer Court for proper justice. All previous correspondence are attached below here with for your ready reference.

Thanking you.

Pankaj Kumar







Sony Ericsson Contact Center, Ticket: 78842894
From : questions in <questions.[protected]@support.sonyericsson.com> Fri, Sep 25, 2009 05:36 PM
To [protected]@indiatimes.com •
Reply

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•


Dear Mr. Kumar,
Thank you for contacting Sony Ericsson Contact Center.
This mail is in reference to your concern regarding Sony Ericsson handset. Thank you for providing your case details. However, with respect to
the feedback received from the service center, we would like to inform you that your handset has been repaired and ready for collection. So, we
request you to kindly collect your handset from the service center and confirm us
the same.
Best Regards,
Gupta, Richa , Sony Ericsson Contact Center
The details of this case are as follows:
Case: 78842894
Engineer: Gupta Richa
Case Opened: 20/Aug/2009 06:19:[protected][protected]
After receiving your message immediately, I contact Jamshedpur care point but not received any positive response from your local customer service
center. I have also received telephonic talk on 18/09/09 with Kolkata Care Center that with in 5 days your mobile shall be repaired positively.
Now I am fully disappointed with your service and with in a week time if you are not able to short out my problem which is continuing from last
3 months. I will go for legally action against your service.
From: questions in
To: [protected]@indiatimes.com
Sent: Sat, 19 Sep 2009 18:22:06 +0530 (IST)
Subject: Sony Ericsson Contact Center, Ticket: 78842894
Dear Mr. Kumar,
In reference to your e-mail regarding Sony Ericsson handset. We comprehend your sentiments over the delay in contacting you. We would request
you to kindly confirm us whether your problem is resolved or still persisting. Kindly confirm us the same so that we would be able to assist you in
the better way.
Best Regards,
Sharma, Vijay , Sony Ericsson Contact Center
The details of this case are as follows:
Case: 78842894
Engineer: Sharma Vijay
Case Opened: 20/Aug/2009 15:49:[protected][protected]Old emails:
[protected]@indiatimes.com, 04 Sep 2009 13:41 CET
From: , [protected]@indiatimes.com
To: questions in, questions.[protected]@support.sonyericsson.com
Subject: Re: Sony Ericsson Contact Center, Ticket: 78842894
all most 10 days over of last communication and earlier almost 2 months so how long it will take after communicated to you.
so now i am thinking i have bought wrong brand, so far i have hired about this brand its service is very prompt but how should i
believe i am suffering for more the 2 months.
pankaj kumar
From: questions in
To: [protected]@indiatimes.com
Sent: Wed, 26 Aug 2009 17:02:40 +0530 (IST)
Subject: Sony Ericsson Contact Center, Ticket: 78842894
Dear Mr. Kumar,
This mail is in reference to your concern regarding Sony Ericsson handset. Thank you for providing your case details. We would like to inform you
that we have forwarded your complaint to the concerned department and we assure you that we will surely get back to you with the best possible
solution.
We would also like to inform you that regarding the cost of repair, you will be informed by the service center only.
Warm Regards,
Lalit ,Sony Ericsson Customer Care
The details of this case are as follows:
Case: 78842894
Engineer: Kumar Lalit
Case Opened: 20/Aug/2009 15:49:[protected][protected]Old emails:
[protected]@indiatimes.com, 26 Aug 2009 12:44 CET
From: , [protected]@indiatimes.com
To: questions in, questions.[protected]@support.sonyericsson.com
Subject: Re: Sony Ericsson Contact Center, Ticket: 78842894
Dear Sir
the Service Tag ID No- SE309CPT10210 & IMEI No- [protected], Service centre nam is :Care Point , Jamshedpur, Jharkhand. Pl tell me
tentative time required for repairing & cost of the same by return mail. Advance of Rs 300 to Care Point on 13.7.09 but no action till date.
Thanks
Pankaj Kumar
Ph no- [protected]
----- Original Message -----
From: questions in
To: [protected]@indiatimes.com
Sent: Sat, 22 Aug 2009 10:25:18 +0530 (IST)
Subject: Sony Ericsson Contact Center, Ticket: 78842894
Dear Customer,
Thank you for contacting Sony Ericsson Support Center.
With the reference of your email, we understand that you have submitted your handset at the service center but you are not getting proper response
from service center people. We really apologize for the inconvenience caused to you. We would request you to kindly confirm us the service tag ID
along with the IMEI number of the handset and the service center name, since we need to get the history of your case. We will surely get back to
you with the best possible solution. In case of further query, please feel free to contact[protected]Prefixed by STD code of your city
(From Mobile or non-BSNL/non-MTNL No.[protected]Toll free number from BSNL & MTNL)
You may also visit our website: www.sonyericsson.com to know more about Sony Ericsson Products.
Warm Regards,
Rahul ,Sony Ericsson Customer Care
The details of this case are as follows:
Case: 78842894
Engineer: Bist Rahul
CaseOpened: 20/Aug/2009 15:49:[protected][protected]Old emails:
[protected]@indiatimes.com, 20 Aug 2009 12:19 CET
From: , [protected]@indiatimes.com
To: , questions.[protected]@support.sonyericsson.com
Subject: Phones
Product: W710i
Opinion: Please tell me how much time you will take for Flex part no-SXK1097035.
I am suffering more than two months for this. From your service provider care point Jamshedpur (Jharkhand)
Country: India
First Name: Pankaj
Last Name: Kumar
Phone Number: [protected]
City / Region: Jamshedpur/Jharkhand
Agree Legal Terms: No.
Sign up for enews: No.
This line was auto-generated.
Please do not remove or alter text below this line. [X-Ticket:78842894,2]
Click for exclusive coverage on the New Bajaj Pulsar 220 the fastest Indian bike
questions.[protected]@support.sonyericsson.com, 22 Aug 2009 06:55 CET
From: questions.[protected]@support.sonyericsson.com
To: , [protected]@indiatimes.com
Subject: Sony Ericsson Contact Center, Ticket: 78842894
Dear Customer,
Thank you for contacting Sony Ericsson Support Center.
With the reference of your email, we understand that you have submitted your handset at the service center but you are not getting proper response
from service center people. We really apologize for the inconvenience caused to you. We would request you to kindly confirm us the service tag ID
along with the IMEI number of the handset and the service center name, since we need to get the history of your case. We will surely get back to
you with the best possible solution. In case of further query, please feel free to contact[protected]Prefixed by STD code of your city
(From Mobile or non-BSNL/non-MTNL No.[protected]Toll free number from BSNL & MTNL)
You may also visit our website: www.sonyericsson.com to know more about Sony Ericsson Products.
Warm Regards,
Rahul , Sony Ericsson Customer Care
The details of this case are as follows:
Case: 78842894
Engineer: Bist Rahul
CaseOpened: 20/Aug/2009 15:49:[protected][protected]Old emails:
[protected]@indiatimes.com, 20 Aug 2009 12:19 CET
From: , [protected]@indiatimes.com
To: , questions.[protected]@support.sonyericsson.com
Subject: Phones
Product: W710i
Opinion: Please tell me how much time you will take for Flex part no-SXK1097035.
I am suffering more than two months for this. From your service provider care point Jamshedpur (Jharkhand)
Country: India
First Name: Pankaj
Last Name: Kumar
Phone Number: [protected]
City / Region: Jamshedpur/Jharkhand
Agree Legal Terms: No.
Sign up for enews: No.
[protected]@indiatimes.com, 20 Aug 2009 12:19 CET
From: , [protected]@indiatimes.com
To: , questions.[protected]@support.sonyericsson.com
Subject: Phones
Product: W710i
Opinion: Please tell me how much time you will take for Flex part no-SXK1097035.
I am suffering more than two months for this. From your service provider care point Jamshedpur (Jharkhand)
Country: India
First Name: Pankaj
Last Name: Kumar
Phone Number: [protected]
City / Region: Jamshedpur/Jharkhand
Agree Legal Terms: No.
Sign up for enews: No.
Click for exclusive coverage on the New Bajaj Pulsar 220 the fastest Indian bike
questions.[protected]@support.sonyericsson.com, 26 Aug 2009 13:32 CET
From: , questions.[protected]@support.sonyericsson.com
To: , [protected]@indiatimes.com
Subject: Sony Ericsson Contact Center, Ticket: 78842894
Dear Mr. Kumar,
This mail is in reference to your concern regarding Sony Ericsson handset. Thank you for providing your case details. We would like to inform
you that we have forwarded your complaint to the concerned department and we assure you that we will surely get back to you with the best
possible solution.
We would also like to inform you that regarding the cost of repair, you will be informed by the service center only.
Warm Regards,
Lalit ,Sony Ericsson Customer Care
The details of this case are as follows:
Case: 78842894
Engineer: Kumar Lalit
Case Opened: 20/Aug/2009 15:49:[protected][protected]Old emails:
[protected]@indiatimes.com, 26 Aug 2009 12:44 CET
From: , [protected]@indiatimes.com
To: questions in, questions.[protected]@support.sonyericsson.com
Subject: Re: Sony Ericsson Contact Center, Ticket: 78842894
Dear Sir
the Service Tag ID No- SE309CPT10210 & IMEI No- [protected], Service centre nam is :Care Point , Jamshedpur, Jharkhand. Pl tell me
tentative time required for repairing & cost of the same by return mail. Advance of Rs 300 to Care Point on 13.7.09 but no action till date.
Thanks
Pankaj Kumar
Ph no- [protected]
---- Original Message -----
From: questions in
To: [protected]@indiatimes.com
Sent: Sat, 22 Aug 2009 10:25:18 +0530 (IST)
Subject: Sony Ericsson Contact Center, Ticket: 78842894
Dear Customer,
Thank you for contacting Sony Ericsson Support Center.
With the reference of your email, we understand that you have submitted your handset at the service center but you are not getting proper response
from service center people. We really apologize for the inconvenience caused to you. We would request you to kindly confirm us the service tag ID
along with the IMEI number of the handset and the service center name, since we need to get the history of your case. We will surely get back to
you with the best possible solution. In case of further query, please feel free to contact[protected]Prefixed by STD code of your city
(From Mobile or non-BSNL/non-MTNL No.[protected]Toll free number from BSNL & MTNL)
You may also visit our website: www.sonyericsson.com to know more about Sony Ericsson Products.
Warm Regards,
Rahul ,Sony Ericsson Customer Care
The details of this case are as follows:
Case: 78842894
Engineer: Bist Rahul
CaseOpened: 20/Aug/2009 15:49:[protected][protected]Old emails:
[protected]@indiatimes.com, 20 Aug 2009 12:19 CET
From: , [protected]@indiatimes.com
To: , questions.[protected]@support.sonyericsson.com
Subject: Phones
Product: W710i
Opinion: Please tell me how much time you will take for Flex part no-SXK1097035.
I am suffering more than two months for this. From your service provider care point Jamshedpur (Jharkhand)
Country: India
First Name: Pankaj
Last Name: Kumar
Phone Number: [protected]
City / Region: Jamshedpur/Jharkhand
Agree Legal Terms: No.
Sign up for enews: No.
This line was auto-generated.
Please do not remove or alter text below this line. [X-Ticket:78842894,2]
Click for exclusive coverage on the New Bajaj Pulsar 220 the fastest Indian bike
questions.[protected]@support.sonyericsson.com, 22 Aug 2009 06:55 CET
From: , questions.[protected]@support.sonyericsson.com
To: , [protected]@indiatimes.com
Subject: Sony Ericsson Contact Center, Ticket: 78842894
Dear Customer,
Thank you for contacting Sony Ericsson Support Center.
With the reference of your email, we understand that you have submitted your handset at the service center but you are not getting proper response
from service center people. We really apologize for the inconvenience caused to you. We would request you to kindly confirm us the service tag ID
along with the IMEI number of the handset and the service center name, since we need to get the history of your case. We will surely get back to
you with the best possible solution. In case of further query, please feel free to contact[protected]Prefixed by STD code of your city
(From Mobile or non-BSNL/non-MTNL No.[protected]Toll free number from BSNL & MTNL)
You may also visit our website: www.sonyericsson.com to know more about Sony Ericsson Products.
Warm Regards,
Rahul ,Sony Ericsson Customer Care
The details of this case are as follows:
Case: 78842894
Engineer: Bist Rahul
Case Opened: 20/Aug/2009 15:49:[protected][protected]Old emails:
[protected]@indiatimes.com, 20 Aug 2009 12:19 CET
From: , [protected]@indiatimes.com
To: , questions.[protected]@support.sonyericsson.com
Subject: Phones
Product: W710i
Opinion: Please tell me how much time you will take for Flex part no-SXK1097035.
I am suffering more than two months for this. From your service provider care point Jamshedpur (Jharkhand)
Country: India
First Name: Pankaj
Last Name: Kumar
Phone Number: [protected]
City / Region: Jamshedpur/Jharkhand
Agree Legal Terms: No.
Sign up for enews: No.
[protected]@indiatimes.com, 20 Aug 2009 12:19 CET
From: , [protected]@indiatimes.com
To: , questions.[protected]@support.sonyericsson.com
Subject: Phones
Product: W710i
Opinion: Please tell me how much time you will take for Flex part no-SXK1097035.
I am suffering more than two months for this. From your service provider care point Jamshedpur (Jharkhand)
Country: India
First Name: Pankaj
Last Name: Kumar
Phone Number: [protected]
City / Region: Jamshedpur/Jharkhand
Agree Legal Terms: No.
Sign up for enews: No.
[protected]@indiatimes.com, 26 Aug 2009 12:44 CET
From: , [protected]@indiatimes.com
To: questions in, questions.[protected]@support.sonyericsson.com
Subject: Re: Sony Ericsson Contact Center, Ticket: 78842894
Dear Sir
the Service Tag ID No- SE309CPT10210 & IMEI No- [protected], Service centre nam is :Care Point , Jamshedpur, Jharkhand. Pl tell me
tentative time required for repairing & cost of the same by return mail. Advance of Rs 300 to Care Point on 13.7.09 but no action till date.
Thanks
Pankaj Kumar, Ph no- [protected]
----- Original Message -----
From: questions in
To: [protected]@indiatimes.com
Sent: Sat, 22 Aug 2009 10:25:18 +0530 (IST)
Subject: Sony Ericsson Contact Center, Ticket: 78842894
Dear Customer,
Thank you for contacting Sony Ericsson Support Center.
With the reference of your email, we understand that you have submitted your handset at the service center but you are not getting proper response
from service center people. We really apologize for the inconvenience caused to you. We would request you to kindly confirm us the service tag ID
along with the IMEI number of the handset and the service center name, since we need to get the history of your case. We will surely get back to
you with the best possible solution. In case of further query, please feel free to contact[protected]Prefixed by STD code of your city
(From Mobile or non-BSNL/non-MTNL No.[protected]Toll free number from BSNL & MTNL)
You may also visit our website: www.sonyericsson.com to know more about Sony Ericsson Products.
Warm Regards,
Rahul ,Sony Ericsson Customer Care
The details of this case are as follows:
Case: 78842894
Engineer: Bist Rahul
CaseOpened: 20/Aug/2009 15:49:[protected][protected]Old emails:
[protected]@indiatimes.com, 20 Aug 2009 12:19 CET
From: , [protected]@indiatimes.com
To: , questions.[protected]@support.sonyericsson.com
Subject: Phones
Product: W710i
Opinion: Please tell me how much time you will take for Flex part no-SXK1097035.
I am suffering more than two months for this. From your service provider care point Jamshedpur (Jharkhand)
Country: India
First Name: Pankaj
Last Name: Kumar
Phone Number: [protected]
City / Region: Jamshedpur/Jharkhand
Agree Legal Terms: No.
Sign up for enews: No.
This line was auto-generated.
Please do not remove or alter text below this line. [X-Ticket:78842894,2]
Click for exclusive coverage on the New Bajaj Pulsar 220 the fastest Indian bike
questions.[protected]@support.sonyericsson.com, 22 Aug 2009 06:55 CET
From: , questions.[protected]@support.sonyericsson.com
To: , [protected]@indiatimes.com
Subject: Sony Ericsson Contact Center, Ticket: 78842894
Dear Customer,
Thank you for contacting Sony Ericsson Support Center.
With the reference of your email, we understand that you have submitted your handset at the service center but you are not getting proper response
from service center people. We really apologize for the inconvenience caused to you. We would request you to kindly confirm us the service tag ID
along with the IMEI number of the handset and the service center name, since we need to get the history of your case. We will surely get back to
you with the best possible solution. In case of further query, please feel free to contact[protected]Prefixed by STD code of your city
(From Mobile or non-BSNL/non-MTNL No.[protected]Toll free number from BSNL & MTNL)
You may also visit our website: www.sonyericsson.com to know more about Sony Ericsson Products.
Warm Regards,
Rahul ,Sony Ericsson Customer Care
The details of this case are as follows:
Case: 78842894
Engineer: Bist Rahul
CaseOpened: 20/Aug/2009 15:49:[protected][protected]Old emails:
[protected]@indiatimes.com, 20 Aug 2009 12:19 CET
From: , [protected]@indiatimes.com
To: , questions.[protected]@support.sonyericsson.com
Subject: Phones
Product: W710i
Opinion: Please tell me how much time you will take for Flex part no-SXK1097035.
I am suffering more than two months for this. From your service provider care point Jamshedpur (Jharkhand)
Country: India
First Name: Pankaj
Last Name: Kumar
Phone Number: [protected]
City / Region: Jamshedpur/Jharkhand
Agree Legal Terms: No.
Sign up for enews: No.
[protected]@indiatimes.com, 20 Aug 2009 12:19 CET
From: , [protected]@indiatimes.com
To: , questions.[protected]@support.sonyericsson.com
Subject: Phones
Product: W710i
Opinion: Please tell me how much time you will take for Flex part no-SXK1097035.
I am suffering more than two months for this. From your service provider care point Jamshedpur (Jharkhand)
Country: India
First Name: Pankaj
Last Name: Kumar
Phone Number: [protected]
City / Region: Jamshedpur/Jharkhand

respected sir/madam,

i had bought my sony ericsson c510 mobile just one week before,actuvally i like this model very much but after i bought i check the quality of camera in that ,but i am shocked now because the quality of the camera is very bad .i cannot take photos in the night time and bad light conditions.The photos i taken is simply dark when take photos in bad light conditions and in night time.i got very much tensed and frustrated due to this ,please consider my problem and solve this bug in my phone .

Resp Sir ,

Sir my name is Kamaljeet Singh living in Mumbai.

Sir I am facing problem sience I have bought the handset K660i, I had written lots of mail and they reply very late and each time they say you sumit the handset we will take care of that and after they say that this is repaired but the problem again and again . and i went Son ericsson centre first of all incharge of there has no manner to talk with their valuable costumers he is arogent.
Sir just go thow the mail conversation we had through mail as follows

Regards
Kamaljeet Singh

Resp sir ,
Sir its worth to share problem regarding your product. And I have co-operated a lot so now I dont want to listen anything I just want the replacement . And you support people are useless I know that why you are not taking care of my complane because you are not suffering ,, I am the person how Is suffering.Sir when you will suffer then you will understand me.Sir if you can't do replacement, please let me know.

HAPPY DIWALI .......KOI BAAT NAHI MERI DIWALI TO YOU PEOPLE HAD DISTROYED.

WITH REGARDS
KAMALJEET SINGH



KAMALJEET


From: "questions.[protected]@support.sonyericsson.com" <questions.[protected]@support.sonyericsson.com>
To: [protected]@yahoo.com
Sent: Mon, 12 October, 2009 4:28:22 PM
Subject: Sony Ericsson Contact Center, Ticket: 78874074

Dear Customer,

Thank you for contacting Sony Ericsson Contact Center.

With the reference of your email,we understand that you were facing problem with the handset and it was repaired by the service centre however the issue still persists. We comprehend your sentiments over the delay in contacting you.We apologies for the inconvenience caused to you and request you to visit the Service center again and submit the handset there. After submitting the handset please provides us the new job sheet details so that w e can look into the same and provide you the best possible solution.

In case of any assistance please feel free to contact 39011111, (Prefixed by STD code of your city from Mobile or non-BSNL/non-MTNL No.),[protected]Toll free number from BSNL & MTNL)

Best Regards,
Lalit.K
Sony Ericsson Contact Center

The details of this case are as follows:
Case: 78874074
Engineer: Kumar Lalit
CaseOpened: 22/Aug/2009 22:12:[protected][protected]Old emails:
[protected]@yahoo.com, 10 Oct 2009 22:38 CET
From: kamaljeet singh, [protected]@yahoo.com
To: , questions.[protected]@support.sonyericsson.com
Subject: Re: Sony Ericsson Contact Center, Ticket: 78874074


Dear Support people,

Can you please look into the matter, Because i am getting this problem from when. You tell me if a customer is buying your product & he is unsatisfied with your product and want's the replacement what would you can suggest. I am facing this issue from when.

See i am not the richest person in this universe. I just ;want the replacement of my mobile, Because its not worth to buy this phone.

If i am going to any of your service centre they are not co-opprating with my issue they just misbehave and they dont know how to behave with their valuable customer's. They just telling
that this phone is like this only or they just tell's me every now and then that now this phone will work absaluately fine. But its the same.

So please suggest me what should i do now. All i want is the replacement of my mobile&nb sp;phone. I am replying you people from when.

Please suggest...

Waiting for your positive reply.

Thanks & Regards,
Kamaljeet Singh

________________________________


KAMALJEET












KAMALJEET





From: "questions.[protected]@support.sonyericsson.com"
<questions.[protected]@support.sonyericsson.com>
To: [protected]@yahoo.com
Sent: Sat, 10 October, 2009 8:46:00 PM
Subject: Sony Ericsson Contact Center, Ticket:
78874074


Dear Customer,

With the reference of your email we understand that you were facing problem with the handset and it was repaired ;by the service centre however the issue still persists. We comprehend your sentiments over the delay in contacting you.

We apologies for the inconvenience caused to you and request you to visit the Service center again and submit the handset there. After submitting the handset please provides us the new job sheet details so that we can look into the same and pr
ovide you the best possible solution.

Best Regards,
Sharma, Vijay
Sony Ericsson Contact Center

The details of this case are as follows:
Case: &n bsp; 78874074
Engineer: Sharma Vijay
CaseOpened: 22/Aug/2009 22:12:04

This line was auto-generated.
Please do not remove or alter text below this line. [X-Ticket:78874074,2]













SIR

HEELO SIR ARE U PEOPLE BLIND YOU CANT SEE MY COMPLAINE , WHEN YOU ARE GOING TO REPLY ME .


KAMALJEET





From: kamaljeet singh <[protected]@yahoo.com>
To: questions.[protected]@support.sonyericsson.com
Sent: Wed, 30 September, 2009
7:10:13 PM
Subject: Re: Sony Er icsson Contact Center, Ticket: 78874074

SIR WHEN U R GOING TO REPLY ME AFTER WARRANTY ENDS OR AFTER I WILL DIE.


KAMALJEET





From: kamaljeet singh <[protected]@yahoo.com>
To: questions.[protected]@support.sonyericsson.com
Sent: Sunday, 20 September, 2009 12:33:03 AM
Subject:
Re: Sony Ericsson Contact Center, Ticket:
78874074

SIR
I HAD TAKEN THE SET FROM THAT CENTRE BEC I DONT WANT TO INSULT MYSELF,
OK AND ONE THING MORE HANDSET YET NOT IN A GOOD CONDITION , BEFORE
TAKING THE SET FROM THAT CENTRE I CALLED YOUR SER VICES ON THIS NO
[protected] THE EXCUTIVE THEIR TOLD ME SIR TAKE SET FROM THAT CENTRE
IF THE PROBLEM PERSISTS WE WILL CHANGE YOUR HANDSET .ON YOUR WORDS I
AGREED BUT WHAT HAPPENED AT LAST THE SAME THING MY PHONE IS NOT WORKING
PROPERLY AND YOU PEOPLE ARE NOT HELPING ME




SONY ERICSSON WAS MY FAVERATE BUT NOW I HATE SONY ERICSSON




SO NOW I AM DECIDING TO GO CONSUMER COURT FOR JUSTICE.







THANK
YOU

KAMALJEET





From: "questions.[protected]@support.sonyericsson.com" <questions.[protected]@support.sonyericsson.com> ;
To: [protected]@yahoo.com
Sent: Saturday, 19 September, 2009 5:48:39 PM
Subject: Sony Ericsson Contact Center, Ticket: 78874074

Dear Kamaljeet,

In reference to your e-mail regarding Sony Ericsson handset. We comprehend your sentiments over the delay in contacting you. We would like to inform you that we got
the

feedback
that handset was delivered to you. So, we request you to kindly confirm us whether you have received your handset or not.

Best Regards,
Sharma, Vijay
Sony Ericsson Contact Center

The details of&nbs p;this case are as follows:
Case: 78874074
Engineer: Sharma Vijay
CaseOpened: 22/Aug/2009 22:12:[protected][protected]Old emails:
[protected]@yahoo.com, 04 Sep 2009 10:59 CET
From: kamaljeet singh, [protected]@yahoo.com
To: , questions.[protected]@support.sonyericsson.com
Subject: Re: Sony Ericsson Contact Center, Ticket: 78874074





SIR I AM WATING FOR YOUR ANSWER , YOU WAS SAYING THAT "we will surely get back to you with the best possible solution"


SO WHERE IS YOUR PROMISE WHEN YOUR ARE GOING TO GET BACK AND ONE THING MORE JUST MAIL ME YOUR HEAD QUATER ADDRESS AND NUMBER.





REGARDS




KAMALJEET

SINGH













KAMALJEET










From: "questions.[protected]@support.sonyericsson.com"
To: [protected]@yahoo.com
Sent: Tuesday, 1 September, 2009 10:22:46 AM
Subject: Sony Ericsson Contact Center, Ticket: 78874074

Dear Kamaljeet,


With reference to your mail, we understand that again you have submitted your handset at&nbs p;the service center. We really apologize for the inconvenience caused to you. However, thank you for providing your case details and we would like to inform you that we have forwarded your complaint to the concerned department. We assure you that we will surely get back to you with the best possible
solution.


Best Regards,
Kumar, Lalit
Sony Ericsson Contact Center



The details of this case are as follows:
Case: 78874074
Engineer: Kumar Lalit

CaseOpened:

22/Aug/2009 22:12:[protected][protected]Old emails:
[protected]@yahoo.com, 31 Aug 2009 12:49 CET
From: kamaljeet singh, [protected]@yahoo.com
To: , questions.[protected]@support.sonyericsson.com
Subject: Re: Sony Ericsson Contact Center, Ticket: 78874074















KAMALJEET










From: kamaljeet sin
gh
To: questions.[protected]@support.sonyericsson.com
Sent: Thursday, 27 August, 2009 9:40:01 PM
Subject: Re: Sony Ericsson Contact Center, Ticket: 78874074







RESPECTED,SIR


&nb sp; AS U TOLD ME TO GO SONYERISON SERVICE CENTRE SO HAD DONE THAT AND THE JOB SHEET NO IS


SE309KT110705 AND I WAS HAVING SOME MORE JOBSHEET NOS BUT WHAT HAPPEND THAT THE SERVICE

CENTRE WHERE I HAD VISITED THEY HAD TAKEN THAT
BUT I HAVE
TWO
JOB
SHEET NO WITH ME IS


& nbsp; SES09KT210467,,SEO[protected].. BUT SIR TELL ME WHHEN THIS PROBLEM IS GGOING TO OVER AGAIN AND AGAIN HANDSET IS CREATING PROBLEMS.SO PLEASE TELL ME WHETHER YOU
ARE GOING TO HELP ME OR NOT BECAUSE THAT SERVICE CENTRE INCHARGE WHERE I HAVE GIVEN MY HANDSET HE DONT LISTEN WHAT&nbs p; CUSTOMER SAYS HE DONT KNOW HOW TO SPEAK WITH CUSTOMERS HE IS AROGENT AND TODAY I
WENT THERE TOLD THAT SET IS ALSO HAVING
;CHARGING PROBLEM THEN HE TOID ME THAT "TUMHARE LAGANE KA TARIKA GALAT HAI"I TOLD HIM THAT THIS NOT THE FIRST TIME I AM USING&n bsp;PHONE AND HIS NAME IS JAVED SAYAD. PLEASE SEE TO IT





LAST BUT NOT THE LEAST I WANT TO SAY THAT IF THE PROBLEM IS NOT GOING TO
VANISH
JUST
SIMPLY

REFUND THE AMOUNT . AND DONT SAY THAT U DONT REFUND THE AMOUNT , I&nbs p;KNOW WHOLE PROCEDURE.





THANK YOU





REGARDS


KAMALJEET SINGH











KAMALJEET









From: "questions.[protected]@support.sonyericsson.com"
To: [protected]@yahoo.com
Sent: Tuesday, 25 August, 2009 12:33:23 PM
Subject: Sony Ericsson Contact Center, Ticket: 78874074

Dear Customer,

Thank you for contacting&n bsp;Sony Ericsson Support Center.

This mail is in reference to your complaint regarding Sony Ericsson handset K660i. As per your email, we understand that you were facing problem with the handset and it was repaired by the service center however the issue still persists. We request you to kindly&n
bsp;share all the details
of
your
previous visits to the
Service Center. We understand the difficulties you are facing since long.

We would also request you to visit the service center aga
in and submit the hand set there. After submitting the handset please provides us the service center name along with the job sheet details, so that we can look into the same and escalate your complaint to the concern department.

We assure you that we will provide you the best possible solution. We would like to assure you&n
bsp;that our endeavor is to provide you quality service and your feedback will help us in improving our service further.

In case of further query, please feel free to contact 39011111
(Prefixed
&
nbsp;by STD code of your city (From Mobile or non-BSNL/non-MTNL No.)
[protected]
(Toll free number from BSNL & MTNL)
You may also visit our website: www.sonyericsson.com to know
more about Sony Ericsson Products.

Warm Regards,
Rahul
Sony Ericsson Customer Care


The details of this case are as follows:
Case: &nbs
p; 78874074
Engineer: Bist Rahul
CaseOpened: 22/Aug/2009 22:12:[protected][protected]Old emails:
[protected]@yahoo.com, 22 Aug 2009 18:42 CET
From: , [protected]@yahoo
.com
To: , questions.[protected]@support.sonyericsson.com
Subject: Phones
Product: K660i
Opinion: Respected
sir,
&nb sp; From the time i have taken this ph. Its creating a lots of problem, when I bought this ph. The nxt day its got restared automatickaly so I dint took
it seriously but now i am fedup of this. Whenever i go to costomer care centre they say that 'It is infected by virus' and they update it but again that problem comes and they had updated

my&
amp;n
bsp;phone more than 5 times , first of all sir u also know
that sony erison moble dosen t infected by virus and when i had a talk with cutomer support over the ph. they also told me the sony erison dosent catch virus.I told whole problem about my ph. he told me your handset is defected&n
bsp;it is having some internal problem then he told me to contact customer care in ur area but they are not listining me . Sir do 1 thing that just contact me I will tell u my whole problem.
SIR PLES&
amp;n bsp;TAKE CARE OF MY PROBLEM.
THANK YOU
Country: India
First Name: Gurrpreet
Last Name:&nb sp;Kaur
Phone Number: [protected]
City / Region: Navi-Mumbai
Agree Legal Terms: Yes.
Sign up for enews: Yes.





This line was auto-generated.
Please do not remove or alter text below this line. [X-Ticket:78874074,2]






start:[protected] end:[protected]

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Cricket? Check out live scores, photos, video highlights and more. Click
here.







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[protected]@yahoo.com, 27 Aug 2009 18:19 CET
From: kamaljeet sing h, [protected]@yahoo.com
To: , questions.[protected]@support.sonyericsson.com
Subject: Re: Sony Ericsson Contact Center, Ticket: 78874074






RESPECTED,SIR


AS U TOLD M
E TO GO SONYERISON SERVICE CENTRE SO HAD DONE THAT AND THE JOB SHEET NO IS


SE309KT110705 AND I WAS HAVING SOME MORE JOBSHEET NOS BUT WHAT HAPPEND THAT THE SERVICE


& nbsp; CENTRE WHERE I HAD VISITED THEY HAD TAKEN THAT BUT I HAVE TWO JOB SHEET NO WITH ME IS



SES09KT210467,,SEO[protected]. BUT SIR TELL ME WHHEN THIS PROBLEM IS GGOING TO OVER

AGAIN
AND AGAIN HANDSET IS CREATING PROBLEMS.SO
PLEASE TELL ME WHETHER YOU ARE GOING TO HELP ME OR&nb sp; NOT BECAUSE THAT SERVICE CENTRE INCHARGE WHERE I HAVE GIVEN MY HANDSET HE DONT LISTEN WHAT &n
bsp; CUSTOMER SAYS HE DONT KNOW HOW TO SPEAK WITH CUSTOMERS HE IS AROGENT AND TODAY I
WENT THERE TOLD THAT SET IS ALSO HAVING CHARGING PROBLEM THEN HE TOI D ME THAT "TUMHARE LAGANE KA TARIKA GALAT HAI"I TOLD HIM THAT THIS NOT THE FIRST TIME I AM USING PHONE AND HIS NAME IS JAVED &
nbsp; SAYAD. PLEASE SEE TO IT





LAST BUT NOT THE LEAST I WANT TO SAY THAT IF THE PROBLEM IS NOT GOING TO VANISH JUST SIMPLY & nbsp; REFUND THE AMOUNT . AND DONT SAY THAT U DONT REFUND THE AMOUNT , I KNOW WHOLE PROCEDURE.







&n
bsp; THANK YOU






REGARDS


KAMALJEET SINGH











KAMALJEET










From: "questions.[protected]@support.sonyericsson.com"
To: [protected]@yahoo.com
Sent: Tuesday, 25 August, 2009 12:33:23 PM
Subject: Sony Ericsson Contact Center, Ticket: 78874074

Dear Customer,

Thank you for contacting Sony Ericsson Support Center.

This&nbs
p;mail is in reference to your complaint regarding Sony Ericsson handset K660i. As per your email, we understand that you were facing problem with the handset and it was repaired by the service center however the issue still persists. We request you to kindly share all the details of your previous visits to the Service Center. We understand the difficulties you are facing since long.

We would
also
request you to visit the service center aga
in and submit the handset there. After
submitting
the handset please provides us&n
bsp;the service center name along with the job sheet details, so that we can look into the same and escalate your complaint to the concern department.

We assure you that we will provide you the best possible solution. We would like to assure you that our endeavor is& nbsp;to provide you quality service and your feedback will help us in improving our service further.

In case of further query, please feel free to contact 39011111
(Prefixed&
nbsp;by STD code of your city (From Mobile or non-BSNL/non-MTNL No.)
[protected]

(Toll free number from BSNL & MTNL)
You may also visit our website: www.sonyericsson.com to know more about Sony Ericsson Products.

Warm Regards,
Rahul
Sony
Ericsson
Customer Care


The details of this case are as follows:
Case: 78874074

Engineer:
Bist Rahul
CaseOpened: 22/Aug/2009 22:12:[protected][protected]Old emails:
[protected]@yahoo.com, 22 Aug 2009 18:42 CET
From: , [protected]@yahoo
.com
To: , questions.[protected]@support.sonyericsson.com
Subject: Phones
Product: K660i
Opinion: Resp
ected
sir,
& nbsp; From the time i have taken this ph. Its creating a lots of problem, when I bought this ph. The nxt day its got restared automatickaly so I dint took it seriously but now i am fedup of this. Whenever i go to costomer care centre they say that 'It is infected by virus' and they update it but again that problem comes and they had updated my&n
bsp;phone more than 5 times , first of all sir u also know&nbs
p;that sony erison moble dosent infected ;by virus and when i had a talk with
cutomer
support over the ph. they also told me the sony erison dosent catch virus.I told whole problem about my
ph. he told me your
handset is defected it is having some internal problem then he told me to contact customer care in ur area but they are not listining me . Sir do 1 thing that just contact me I will tell u my whole problem.
SIR PLES&n
bsp;TAKE CARE OF MY PROBLEM..
THANK YOU
Country: India
First Name:
;Gurrpreet
Last Name: Kaur
Phone Number: [protected]
City / Region: Navi-Mumbai
Agree Legal Terms: Yes.
Sign up for enews: Yes.





This line was auto-generated.
Please do not remove or alter text below this line. [X-Ticket:78874074,2]







start:[protected]
end:[protected]
Love Cricket? Check out live scores, photos, video highlights and more. Click here.


questions.[protected]@support.sonyericsson.com, 25 Aug 2009 09:03
CET
From: ,
questions.[protected]@support..sonyericsson.com
To: , [protected]@yahoo.com
Subject: Sony Ericsson Contact
Center, Ticket:

78874074
Dear Custo mer,

Thank you for contacting Sony Ericsson Support Center.

This mail is in reference to your complaint regarding Sony Ericsson handset K660i. As per your email, we understand that you were facing problem with the handset and it was repaired by the service center however the issue still persists. We request you to kindly share all the details of your previous visits to the Service Center. We understand the difficulties you are facing since long.

We would also request you to visit the service center
;again and s ubmit the handset there. After submitting the handset please provides us the service center name along with the job sheet details, so that we can look into the same and escalate your complaint to the concern department.

We assure you
that we will provide
you the best possible solution. We would like to assure you that our endeavor is to provide you quality service
and your feedback
will help us in improving our service further.

In case of further query, please feel free to contact 39011111
(Prefi
xe d by STD code of your city (From Mobile or non-BSNL/non-MTNL No.)
[protected]
(Toll free number from BSNL & MTNL)
You may also visit our website: www.sonyericsson.com to know more about Sony Ericsson Products.

Warm Regards,
Rahul
Sony Ericsson Customer Care


The details of this case are as follows:
Case: 78874074
Engineer: Bist Rahul
CaseOpened: 22/Aug/2009 22:12:[protected][protected]Old emails:
[protected]@yahoo.com, 22 Aug 2009 18:42 CET
From: , [protected]@y
ahoo.com
To: ,

questions.[protected]@support.sonyericsson.com
Subject: Phones
Product: K660i
Opinion: Respected
sir,
& nbsp; From the time i have
taken this ph. Its
creating a lots of problem, when I bought this ph. The nxt day its got restared automatickaly so I dint took it seriously but now i am fedup of this. Whenever i go to costomer care centre they say that 'It is infected by virus' and they update it but again that problem comes and they had updated
my phone more than 5 times , first of all sir u also know that sony erison moble dosent infected by virus&n bsp;and when i had a talk with cutomer support over the ph. they also told me the sony erison dosent catch virus.I told whole problem about my ph. he told me your handset is defected it is having some internal problem then he told me to contact customer care in ur area but they are not listining me . Sir do 1 thing that just contact me I will tell u my whole problem.
SIR

PL
ES TAKE CARE OF MY PROBLEM.
THANK YOU
Country: India
First Name: Gurrpreet
Last Name: Kaur
Phone Number: [protected]
City / Region:
Navi-Mumbai
Agree Legal
Terms: Yes.
Sign up for enews: Yes.


[protected]@yahoo.com, 22 Aug 2009 18:42 CET
From: , [protected]@yahoo.com
To: , questions.[protected]@support.sonyericsson.com
Subject: Phones
Product: K660i
Opinion: Respected
sir,
From the time i have taken this ph. Its creating a lots of problem, when I bought this ph. The nxt day its got&
nbsp;restared automatickaly so I dint took it seriously but now i am fedup of this. Whenever i&nbs p;go to costomer care centre they say that 'It is infected by virus' and they update it but again that problem comes and they had updated my phone more than 5 times , first of all sir u also know that sony erison moble dosent infected by virus and when i had a talk with cutomer
support
over the ph. they also told me the sony erison dosent catch virus.I told whole problem about my ph. he told&nbs
p;me your handset is defected it is having
some internal problem then he
told me to&n bsp;contact customer care in ur area but they are not listining me . Sir do 1 thing that just contact me I will tell u my whole problem.
SIR PLES TAKE CARE OF MY PROBLEM.
THANK YOU
Country: India
First Name: Gurrpreet
Last Name: Kaur
Phone Number: [protected]
City / Region: Navi-Mumbai
Agree Legal Terms: Yes.
Sign up for enews: Yes.









Love Cricket? Check out live scores, photos, video highlights and more. Click here.


questions.[protected]@support.sonyericsson.com, 01 Sep 2009 06:52 CET
From: ,& nbsp;questions.[protected]@support.sonyericsson.com
To: , [protected]@yahoo.com
Subject: Sony Ericsson Contact Center, Ticket: 78874074
Dear Kamaljeet,


With
reference to your
mail, we understand that again you have submitted your handset at the service center. We really apologize for the inconvenience caused to you. However, thank you for
providing your case details and
we would like to inform you that we have forwarded your complaint to the concerned department. We assure you that we will surely get back to you with the best possible solution.


Best Regards,
Kumar, Lalit
Sony Ericsson Contact Center



The details of this case are as follows:
Case: 78874074
Engineer: Kumar Lalit
CaseOpened: 22/Aug/2009 22:12:[protected][protected]Old emails:
[protected]@yahoo.com, 31 Aug 2009 12:49 CET
From: kamaljeet singh, [protected]@yahoo.com
To: , questions.[protected]@support.sonyericsson.com
Subject: Re: Sony Ericsson Contact Center, Ticket: 78874074
















KAMALJEET










From: kamaljeet singh < br>To: questions.[protected]@support.sonyericsson.com
Sent: Thursday, 27 August, 2009 9:40:01 PM
Subject: Re: Sony
Ericsson Contact Center, Ticket:
78874074







RESPECTED,SIR


AS U TOLD ME TO GO SONYERISON SERVICE CENTRE SO HAD DONE THAT AND THE JOB SHEET NO IS


SE309KT110705 AND I WAS HAVING SOME MORE JOBSHEET NOS BUT WHAT HAPPEND THAT THE SERVICE


; CENTRE WHERE I HAD VISITED THEY HAD TAKEN THAT BUT I HAVE TWO JOB SHEET NO WITH ME IS


SES09KT210467,,SEO[protected]. BUT SIR TELL ME WHHEN THIS PROBLEM IS GGOING TO OVER AGAIN AND AGAIN HANDSET IS CREATING PROBLEMS.SO PLEASE TELL ME WHETHER YOU ARE GOING TO ;HELP ME OR

NOT BECAUSE THAT SERVICE CENTRE INCHARGE WHERE I HAVE GIVEN MY HANDSET HE DONT LISTEN WHAT CUSTOMER SAYS HE DONT KNOW HOW TO SPEAK WITH CUSTOMERS HE IS AROGENT AND TODAY I
WENT
THERE TOLD THAT SET IS ALSO
HAVING CHARGING PR OBLEM THEN HE TOID ME THAT "TUMHARE LAGANE KA TARIKA GALAT HAI"I TOLD HIM THAT THIS NOT THE FIRST TIME I AM USING PHONE AND HIS NAME IS JAVED SAYAD. PLEASE SEE TO IT





LAST BUT NOT THE LEAST I WANT TO SAY THAT IF THE PROBLEM IS NOT GOING TO VANISH ;JUST SIMPLY REFUND THE AMOUNT . AND DONT SAY THAT U DONT REFUND THE AMOUNT , I KNOW WHOLE PROCEDURE.





THANK YOU





REGARDS


KAMALJEET SINGH












KAMALJEET










From: "questions.[protected]@support.sonyericsson.com"
To: [protected]@yahoo.com
Sent: Tuesday, 25 August, 2009 12:33:23 PM
Subject: Sony Ericsson Contact Center, Ticket:
78874074

Dear
Customer,

Thank you for contacting Sony Ericsson Support Center.

This mail is in reference to your complaint regarding Sony Ericsson handset K660i. As per your email, we understand that you were facing problem with the handset and it was repaired by the service center however the issue still persists. We request you to kindly share all the details of&n bsp;your previous visits to the Service Center. We understand the difficulties you are facing since long.

We would also request you to visit the service center aga
in and submit the handset there. After submitting the handset please provides us the service center name along with the job

sheet details, so that we can look into the same and escalate your complaint to the concern department.

We assure you that we will provide you the best possible solution. We would like to assure you that our endeavor is&nb sp;to provide you quality service and your feedback
will help us in improving
our service further.

In case of further query, please feel free to contact 39011111
(Prefixed
&
nbsp;by STD code of your city (From Mobile or non-BSNL/non-MTNL No.)
[protected]
(Toll free number from BSNL & MTNL)
You may also visit our website: www.sonyericsson.com to know more about Sony Ericsson Products.

Warm Regards,
Rahul
Sony Ericsson Customer Care


The details of this case are as follows:
Case: 78874074
Engineer: Bist Rahul
CaseOpened: 22/Aug/2009

22:12:[protected][protected]Old emails:
[protected]@yahoo.com, 22 Aug 2009 18:42 CET
From: , [protected]@yahoo
.com
To: , questions.[protected]@support.sonyericsson.com
Subject: Phones
Product: K660i
Opinion: Respected
sir,
& nbsp; From the time i have
taken this ph. Its creating a
lots of problem, when I bought this ph. The nxt day its got restared automatickaly so I dint took it seriously but now i am fedup of this. Whenever i go to costomer care centre they say that 'It is infected by virus' and they update it but again that problem comes and they had updated my&
amp;n
bsp;phone more than 5 times , first of all sir u also know that sony erison moble dosent infec ted by virus and when i had a talk with cutomer support over the ph. they also told me the sony erison dosent catch virus.I told whole problem about my ph. he told me your handset is defected it is having some
internal
problem then he told me to contact customer care in ur area but they are not listining me . Sir do 1 thing that just contact me I will tell u my whole problem.
SIR PLES&
amp;n bsp;TAKE CARE OF MY PROBLEM.
THANK YOU
Country: India
First Name: Gurrpreet
Last Name: Kaur
P hone Number:
[protected]
City / Region:
Navi-Mumbai
Agree Legal Terms: Yes.
Sign up for enews: Yes.





This line was auto-generated.
Please do not remove or alter text below this line. [X-Ticket:78874074,2]






start:[protected] end:[protected]

Love Cricket? Check out live scores, photos, video highlights and more. Click here.







Love Cricket? Check out live scores, photos, video highlights and more. Click here.


[protected]@yahoo.com, 27 Aug 2009 18:19 CET
From: kamaljeet singh, jazzy_mu [protected]@yahoo.com
To: ,

questions.[protected]@support.sonyericsson.com
Subject: Re: Sony Ericsson Contact Center, Ticket: 78874074






RESPECTED,SIR


AS U TOLD ME TO GO SONYERISON SERVICE CENTRE SO HAD DONE THAT AND THE JOB SHEET NO IS


SE309KT110705 AND I WAS HAVING SOME MORE
JOBSHEET NOS BUT WHAT HAPPEND THAT
THE SERVICE


; CENTRE WHERE I HAD VISITED THEY HAD TAKEN THAT BUT I HAVE TWO JOB SHEET NO WITH ME IS


SES09KT210467,,SEO[protected]. BUT SIR TELL ME WHHEN THIS PROBLEM IS GGOING TO OVER AGAIN AND AGAIN HANDSET IS CREATING PROBLEMS.SO PLEASE TELL ME WHETHER YOU ARE GOING TO HELP ME OR &nb sp; NOT BECAUSE THAT SERVICE CENTRE INCHARGE WHERE I HAVE GIVEN MY HANDSET HE DONT LISTEN WHAT CUSTOMER SAYS HE DONT KNOW HOW TO SPEAK WITH
CUSTOMERS
HE IS AROGENT AND TODAY I
WENT THERE TOLD THAT SET IS ALSO HAVING CHARGING PROBLEM THEN HE TOID ME THAT ;"TUMHARE LAGANE KA TARIKA GALAT HAI"I TOLD HIM THAT THIS NOT THE FIRST TIME I AM USING PHONE AND HIS NAME IS JAVED SAYAD. PLEASE SEE TO IT






LAST BUT
NOT THE LEAST I WANT TO SAY THAT IF THE PROBLEM IS NOT GOING TO VANISH JUST SIMPLY & nbsp; REFUND THE AMOUNT . AND DONT SAY THAT U DONT REFUND THE AMOUNT , I KNOW WHOLE PROCEDURE.





THANK YOU





REGARDS


KAMALJEET SINGH











KAMALJEET










From: "questions.i [protected]@support.sonyericsson.com"
To: [protected]@yahoo.com
Sent: Tuesday, 25
August, 2009
12:33:23 PM
Subject: Sony Ericsson Contact Center, Ticket: 78874074

Dear Customer,

Thank you for contacting Sony Ericsson Support Center.

This mail is in reference to your complaint regarding Sony Ericsson handset K660i. As per your email, we understand that you were facing problem with the handset and it was
repaired by the service center however the issue still
persists. We request you to kindly share all the details of your previous visits to&n bsp;the Service Center. We understand the difficulties you are facing since long.

We would also request you to visit the service center aga
in and submit the handset there. After submitting the handset please provides us the service center name along with the job sheet details, so that we can look into the same and escalate your complaint to the concern department.

We assure you that we will provide you the best possible solution. We would like to
assure you that
our endeavor is to provide you quality serv ice and your feedback will help us in improving our service further.

In case of further query, please feel free to contact 39011111
(Prefixed&
nbsp;by STD code of your city (From Mobile or non-BSNL/non-MTNL No.)
[protected]
(Toll free number from BSNL & MTNL)
You
may also visit our website: www.sonyericsson.com to know more about Sony Ericsson Products.

Warm Regards,
Rahul
Sony Ericsson Customer Care


The details of this case are as follows:
Case: 78874074
Engineer: Bist Rahul
CaseOpened: 22/Aug/2009 22:12:[protected][protected]Old emails:
[protected]@yahoo.com, 22 Aug 2009 18:42 CET
From: , [protected]@yahoo
.com
To: , questions.[protected]@support.sonyericsson.com
Subject: Phones
Product:
K660i
Opinion:
Respected
sir,
& nbsp; From the time i have taken this ph. Its creating a lots of problem, when I bought this ph. The nxt day its got restared automatickaly so I dint took it seriously but now i am fedup of this. Whenever i go to costomer care centre they say that 'It is infected by virus' and they update it but again that
problem comes and they had updated my&n
bsp;phone more than 5
times , first of all sir u also know that sony erison moble dosent infected by vir us and when i had a talk with cutomer support over the ph. they also told me the sony erison dosent catch virus.I told whole problem about my ph. he told me your handset is defected it is having some internal problem then he told me to contact customer care in ur area but they are not listining me . Sir do 1 thing that just contact me I will tell u my whole problem.
SIR PLES&n
bsp;TAKE CARE OF MY PROBLEM.
THANK
YOU
Country: India
First
Name: Gurrpreet
Last Name: Kaur
Phone Number:[protected]
City / Region: Navi-Mumbai
Agree Legal Terms: Yes.
Sign up for enews: Yes.





This line was auto-generated.
Please do not remove or alter text below this line. [X-Ticket:78874074,2]







start:[protected]
end:[protected]

Love Cricket? Check out live scores, photos, video highlights and
more. Click here.


questions.[protected]@support.sonyericsson.com, 25 Aug 2009 09:03 CET
From: , questions.[protected]@support.sonyericsson.com
To: , [protected]@yahoo.com
Subject: Sony Ericsson Contact Center, Ticket: 78874074
Dear Customer,

Thank you for&nbs p;contacting Sony Ericsson Support Center.

This mail is in reference to your complaint regarding Sony Ericsson handset K660i. As per your email, we understand that you were facing problem with the handset and it was
repaired by the service center however the
issue still persists. We request you to kindly share all the details of your previous visits to the Service Center. We understand the difficulties you are facing since long.

We would also request you to visit the service center again and submit the handset the re. After submitting the handset please provides us the service center name along with
the job sheet details, so that we can look into the same and escalate your
complaint to the concern department.

We assure you that we will provide you the best possible solution. We would like to assure you that our endeavor is to provide you quality service and your feedback will help us in improving our service further.

In case of further query, please feel free to contact 39011111
(Prefixed by STD code of your&n bsp;city (From Mobile or non-BSNL/non-MTNL No.)
[protected]
(Toll free number from BSNL & MTNL)
You may also
visit our website: www.sonyericsson.com to know more about Sony Ericsson Products.

Warm Regards,
Rahul
Sony Ericsson Customer Care


The details of this case are as follows:
Case: 78874074
Engineer: Bist Rahul
CaseOpened: 22/Aug/2009
22:12:[protected][protected]Old emails:
[protected]@yahoo.com, 22 Aug 2009 18:42 CET
From: ,
[protected]@yahoo.com
To: , questions.[protected]@support.sonyericsson.com
Subject: Phones
Product: K660i
Opinion: Respected
sir,
; From the time i have taken this ph. Its creating a lots of problem, when I bought this ph. The nxt day its got restared automatickaly so I dint took it seriously but now i am fedup of this. Whenever i go to costomer care centre they say that 'It is infected by virus' and they update it but again that problem
comes and they had updated my phone
more than 5 times , first of all sir u also know that sony erison moble dosent infected by virus and& nbsp;when i had a talk with cutomer support over the ph. they also told me the sony erison dosent catch virus.I told whole problem about my ph. he told me your handset is defected it is having some internal problem then he told me to
contact customer care in ur area but they are not listining me . Sir do 1 thing that just contact me I will tell u my whole
problem.
SIR PLES TAKE CARE OF MY PROBLEM.
THANK YOU
Country: India
First Name: Gurrpreet
Last Name: Kaur
Phone Number: [protected]
City /& nbsp;Region: Navi-Mumbai
Agree Legal Terms: Yes.
Sign up for enews: Yes.


[protected]@yahoo.com, 22 Aug 2009 18:42 CET
From: , [protected]@yahoo.com
To: , questions.[protected]@support.sonyericsson.com
Subject: Phones
Product: K660i
Opinion: Respected
sir,

From the time i have taken this ph.
Its creating a lots of problem, when I bought this ph. The nxt day its got restared automatickaly so I dint took it seriously but now i am fedup of this. Whenever i go to co stomer care centre they say that 'It is infected by virus' and they update it but again that problem comes and they had updated my phone more than 5 times ,
first of all sir u also know that sony erison moble dosent infected by virus and when i had a talk with cutomer support over the
ph. they also told me the sony erison dosent catch virus.I told whole problem about my ph. he told me your handset is defected it is having some internal problem then he told me to contact customer care& nbsp;in ur area but they are not listining me . Sir do 1 thing that just contact me I will tell u my whole problem.
SIR PLES TAKE CARE OF MY PROBLEM.
THANK YOU
Country: India
First Name: Gurrpreet
Last Name: Kaur
Phone Number:
[protected]
City / Region: Navi-Mumbai
Agree
Legal Terms: Yes.
Sign up for enews: Yes.


[protected]@yahoo.com, 31 Aug 2009 12:49 CET
From: kamaljeet singh, [protected]@yahoo.com
To: , questions.[protected]@support.sonyericsson.com
Subject: Re: Sony Ericsson Contact Center, Ticket: 78874074















KAMALJEET










From: kamaljeet singh
To: questions.[protected]@support.sonyericsson.com
Sent: Thursday, 27
August, 2009 9:40:01 PM
Subject: Re: Sony Ericsson Contact Center, Ticket: 78874074







RESPECTED,SIR


AS U TOLD ME TO GO SONYERISON SERVICE CENTRE SO HAD DONE THAT AND THE JOB SHEET NO IS


SE309KT110705 AND I WAS HAVING SOME MORE JOBSHEET NOS BUT&nb sp;WHAT HAPPEND THAT THE SERVICE


CENTRE WHERE I HAD
VISITED THEY HAD TAKEN THAT BUT I HAVE TWO JOB SHEET NO
WITH ME IS


SES09KT210467,,SEO[protected]. BUT SIR TELL ME WHHEN THIS PROBLEM IS GGOING TO OVER AGAIN AND AGAIN HANDSET IS CREATING P ROBLEMS.SO PLEASE TELL ME WHETHER YOU ARE GOING TO HELP ME OR NOT
BECAUSE THAT SERVICE CENTRE INCHARGE WHERE I HAVE GIVEN MY HANDSET HE DONT LISTEN WHAT CUSTOMER SAYS HE DONT KNOW HOW TO SPEAK WITH CUSTOMERS HE IS AROGENT AND
TODAY I
WENT ; THERE TOLD THAT SET IS ALSO HAVING CHARGING PROBLEM THEN HE TOID ME THAT "TUMHARE LAGANE KA TARIKA GALAT HAI"I TOLD HIM THAT THIS NOT THE FIRST TIME I AM USING PHONE AND HIS NAME IS JAVED SAYAD. PLEASE SEE TO IT





LAST BUT NOT THE LEAST I WANT TO SAY THAT IF THE PROBLEM IS NOT
GOING TO VANISH JUST SIMPLY
REFUND THE AMOUNT . AND DONT SAY THAT U DONT REFUND THE AMOUNT , I KNOW WHOLE PROCEDURE.





THANK YOU





REGARDS


KAMALJEET SING H












KAMALJEET










From: "questions.[protected]@support.sonyericsson.com"
To: [protected]@yahoo.com
Sent: Tuesday, 25 August, 2009 12:33:23 PM
Subject:
Sony Ericsson Contact Center, Ticket: 78874074

Dear Customer,

Thank you for contacting Sony Ericsson Support Center.

This mail is in reference to your complaint regarding Sony Ericsson handset K660i. As per your email, we understand that you were facing problem with the handset and it was repaired by the service center however the issue still persists. ;We request you to kindly share all
the details of your previous visits to the Service Center. We
understand the difficulties you are facing since long.

We would also request you to visit the service center aga
in and submit the handset there. After submitting the handset please provides us the service center name along with the job sheet
details, so that we can look into the same and escalate your complaint to the concern department.

We assure you that we will provide you the best possible solution.& nbsp;We would like to assure you that our endeavor is to provide you
quality service and your feedback will help us in improving our service further.

In case of further query, please feel free to contact 39011111
(Prefixed
&
nbsp;by STD code of your city (From Mobile or non-BSNL/non-MTNL No.)
[protected]
(Toll free number from BSNL & MTNL)
You may also visit our website: www.sonyericsson.com to know more about Sony
Ericsson Products.

Warm Regards,
Rahul
Sony Ericsson Customer Care


The details of this case are as follows:
Case: 78874074
Engineer: Bist Rahul
CaseOpened: 22/Aug/2009
22:12:[protected][protected]Old emails:
[protected]@yahoo.com, 22 Aug 2009 18:42 CET
From: , [protected]@yahoo
.com
To: , questions.[protected]@support.sonyericsson.com
Subject: Phones
Product: K660i
Opinion: Respected
sir,
& nbsp;
From the time i have taken this ph. Its creating a lots of problem, when I bought this ph. The nxt day its got restared automatickaly so I dint took it seriously but now i am fedup of this. Whenever i go to costomer care centre they say that 'It is infected by virus' and they update it but again that problem comes and they had updated
my&
amp;n
bsp;phone more than 5 times , first of all sir u also know that sony erison moble
dosent i nfected by virus and when i had a talk with cutomer support over the ph. they also told me the sony erison dosent catch virus.I told whole problem about my ph. he told me your handset is defected it is having some internal
problem then he told me to contact customer care in ur area but they are not listining me . Sir do 1 thing that just contact me I will tell u my whole problem.
SIR PLES&
amp;n bsp;TAKE CARE OF MY PROBLEM.
THANK YOU
Country: India
First Name: Gurrpreet
Last Name:
Kaur< br>Phone Number: [protected]
City / Region: Navi-Mumbai
Agree Legal Terms: Yes.
Sign up for enews: Yes.





This line was auto-generated.
Please do not remove or alter text below this line. [X-Ticket:78874074,2]






start:[protected] end:[protected]

Love Cricket?
Check out live scores, photos, video highlights and more. Click here.








Love Cricket? Check out live scores, photos, video highlights and more. Click here.


[protected]@yahoo.com, 27 Aug 2009 18:19 CET
From: kamaljeet singh, jazz [protected]@yahoo.com
To: ,
questions.[protected]@support.sonyericsson.com
Subject: Re: Sony Ericsson Contact Center, Ticket: 78874074






RESPECTED,SIR


AS U TOLD ME TO GO SONYERISON SERVICE CENTRE SO HAD DONE THAT AND THE JOB SHEET NO IS


SE309KT110705 AND I WAS
HAVING SOME MORE JOBSHEET NOS BUT WHAT HAPPEND THAT THE SERVICE


&nb sp; CENTRE WHERE I HAD VISITED THEY HAD TAKEN THAT BUT I HAVE TWO JOB SHEET NO WITH ME IS


SES09KT210467,,SEO[protected]. BUT SIR TELL ME WHHEN THIS PROBLEM IS GGOING TO OVER AGAIN AND
AGAIN HANDSET IS CREATING PROBLEMS.SO PLEASE TELL ME WHETHER YOU ARE GOING TO HELP
ME OR ; NOT BECAUSE THAT SERVICE CENTRE INCHARGE WHERE I HAVE GIVEN MY HANDSET HE DONT LISTEN WHAT CUSTOMER SAYS HE DONT KNOW HOW TO SPEAK WITH CUSTOMERS HE
IS AROGENT AND TODAY I
WENT THERE TOLD THAT SET IS ALSO HAVING CHARGING PROBLEM THEN HE TOID ME THAT ;"TUMHARE LAGANE KA TARIKA GALAT HAI"I TOLD HIM THAT THIS NOT THE FIRST TIME I AM USING PHONE AND HIS NAME IS JAVED SAYAD. PLEASE SEE TO
IT





LAST BUT NOT THE LEAST I WANT TO SAY THAT IF THE PROBLEM IS NOT GOING TO VANISH JUST SIMPLY ; REFUND THE AMOUNT . AND DONT SAY THAT U DONT REFUND THE AMOUNT , I KNOW WHOLE PROCEDURE.






THANK YOU





REGARDS


KAMALJEET SINGH












KAMALJEET










From: "questio ns.[protected]@support.sonyericsson.com"
To: [protected]@yahoo.com
Sent: Tuesday, 25 August, 2009 12:33:23
PM
Subject: Sony Ericsson Contact Center, Ticket: 78874074

Dear Customer,

Thank you for contacting Sony Ericsson Support Center.

This mail is in reference to your complaint regarding Sony Ericsson handset K660i. As per your email, we understand that you were facing problem with the handset and it
was repaired by the service center however the issue still persists. We request you to kindly share all the details of your previous visits to the Service Center. We understand the difficulties you are facing since long.

We would also request you to visit the service center aga
in and submit the handset there. After submitting the handset please provides us the service center name along with the job

sheet details, so that we can look into the same and escalate your complaint to the concern department.

We assure you that we will provide you the best possible solution. We would like to assure you that our endeavor is
to provide you quality serv ice and your feedback will help us in improving our service further.

In case of further query, please feel free to contact 39011111
(Prefixed&
nbsp;by STD code of your city (From Mobile or non-BSNL/non-MTNL No.)
[protected]
(Toll free number from BSNL & MTNL)
You
may also visit our website: www.sonyericsson.com to know more about Sony Ericsson Products.

Warm Regards,
Rahul
Sony Ericsson Customer Care


The details of this case are as follows:
Case: 78874074
Engineer: Bist Rahul
CaseOpened: 22/Aug/2009

22:12:[protected][protected]Old emails:
[protected]@yahoo.com, 22 Aug 2009 18:42 CET
From: , [protected]@yahoo
.com
To: , questions.[protected]@support.sonyericsson.com
Subject: Phones
Product: K660i
Opinion: Respected

sir,
&nb sp; From the time i have taken this ph. Its creating a lots of problem, when I bought this ph. The nxt day its got restared automatickaly so I dint took it seriously but now i am fedup of this. Whenever i go to costomer care centre they say that 'It is infected by virus' and they update it but again that
problem comes and they had updated my&n
bsp;phone more than 5 times , first of all sir u also know that sony erison moble dosent infected by vir us and when i had a talk with cutomer support over the ph. they also told me the sony erison dosent catch virus.I told whole problem about my ph. he told me your handset is defected it is having some internal
problem
then he told me to contact customer care in ur area but they are not listining me . Sir do 1 thing that just contact me I will tell u my whole problem.
SIR PLES&n
bsp;TAKE CARE OF MY PROBLEM.
THANK YOU
Country: India
First Name: Gurrpreet
Last
Name: Kaur
Phone Number:[protected]
City / Region: Navi-Mumbai
Agree Legal Terms: Yes.
Sign up for enews: Yes.





This line was auto-generated.
Please do not remove or alter text below this line. [X-Ticket:78874074,2]







start:[protected]
end:[protected]

Love Cricket? Check out live scores, photos, video highlights and more. Click here.


questions.[protected]@support.sonyericsson.com, 25 Aug 2009 09:03 CET
From: , questions.[protected]@support.sonyericsson.com
To: , [protected]@yahoo.com
Subject: Sony Ericsson Contact Center, Ticket: 78874074
Dear Customer,

Thank you for
contacting Sony
Ericsson Support Center.

This mail is in reference to your complaint regarding Sony Ericsson handset K660i. As per your email, we understand that you were facing problem with the handset and it was repaired by the service center however the issue still persists. We
request you to kindly share all the details of your previous visits to the Service Center. We understand the difficulties you are facing since long.

We would also request you to visit the service center again and submit the handset ;there. After submitting the handset please provides us the service center name along with the job
sheet details, so that we can look into the same and escalate your complaint to the concern department.

We assure you that we will provide you the best possible solution. We would like to assure you that our endeavor is to provide you quality service and your feedback will help us in improving our service
further.

In case of
further query, please feel free to contact 39011111
(Prefixed by STD code of&nbs p;your city (From Mobile or non-BSNL/non-MTNL No.)
[protected]
(Toll free number from BSNL & MTNL)
You may also visit our website: www.sonyericsson.com to know more about Sony Ericsson Products.

Warm Regards,
Rahul
Sony Ericsson Customer Care


The details of this case are as follows:
Case: 78874074
Engineer: Bist Rahul
CaseOpened: 22/Aug/2009 22:12:[protected][protected]Old
emails:
[protected]@yahoo.com, 22 Aug 2009 18:42 CET
From: , [protected]@yahoo.com
To: , questions.[protected]@support.sonyericsson.com
Subject: Phones
Product: K660i
Opinion: Respected
sir,
&nb sp; From the time i have taken this ph. Its creating a lots of problem, when I
bought this ph. The nxt day its got
restared automatickaly so I dint took it seriously but now i am fedup of this. Whenever i go to costomer care centre they say that 'It is infected by virus' and they update it but again that problem comes and they had updated my phone more than 5 times ,
first of all sir u also know that sony erison moble dosent infected by virus and& nbsp;when i had a talk with cutomer support over the ph. they also told me the sony erison dosent catch virus.I told whole problem about my ph. he told me your handset is defected it is having some internal problem then he told me to contact customer care in ur area but they are not
listining me . Sir do 1 thing that just contact me I will tell u my whole problem.
SIR PLES TAKE CARE OF MY PROBLEM.
THANK YOU
Country: India
First Name: Gurrpreet
Last Name: Kaur
Phone Number: [protected]
City / ;Region: Navi-Mumbai
Agree Legal Terms: Yes.
Sign up for
enews:
Yes.


[protected]@yahoo.com, 22 Aug 2009 18:42 CET
From: , [protected]@yahoo.com
To: , questions.[protected]@support.sonyericsson.com
Subject: Phones
Product: K660i
Opinion: Respected
sir,
From the time i have taken this ph. Its creating a lots of
problem, when I bought this ph. The nxt day its got restared automatickaly so I dint took it seriously but now i am fedup of this. Whenever i go to co stomer care centre they say that 'It is infected by virus' and they update it but again that problem comes and they had updated my phone more than 5 times , first of all sir u also know that sony erison moble
dosent infected by virus and when i had a talk with cutomer support over the ph. they also told me the sony erison dosent catch virus.I told whole problem about my ph. he told me your handset is defected it is having some internal problem then he told me to contact customer care ;in ur
area but they
are not listining me . Sir do 1 thing that just contact me I will tell u my whole problem.
SIR PLES TAKE CARE OF MY PROBLEM.
THANK YOU
Country: India
First Name: Gurrpreet
Last Name: Kaur
Phone Number: [protected]
City / Region: Navi-Mumbai
Agree Legal Terms: Yes.
Sign up
for enews: Yes.









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questions.[protected]@support.sonyericsson.com, 10 Oct 2009 17:16 CET
From: , questions.[protected]@support.sonyericsson.com
To: , [protected]@yahoo.com
Subject: Sony Ericsson Contact Center, Ticket: 78874074

Dear Customer,

With the reference of your email we understand that you were facing problem with the handset and it was repaired by the

Hi,

I am an employee of a reputed company in Kolkata, and currently going throuh a deep frustation because of the service center people. Last month due to some reason my mobile display was not working but rest of the things were working fine, so I gave it to Babli center to repair it. They said they will call me after 2 days with the charges applied for the change but they didnt.So I called them after 4 days and they said the charge will be Rs2300, I asked why they said for the change of LCD and s/w upgrade.I paid every thing but when i received the set I found the set is discharged so I asked for a charger then I found that the set is not charging.Then they said your battery has gone so buy a new battery(Rs1300) and returned the old one.On the enginner comments I bought the battery from that shop itself but still my set was not working, now they are saying there are some other problem in that and unnecessary they are charging money.
I am not the only customer but lot of people are frustated from that service center. They are just making customers fool and earning money.As a working guy today I spent 4 hours and what I got, just a dissapointment once again.
Can you please help us out in this regard, so that no one else will suffer in future.

Regards,
Jitendra

Hi, This is Sugumaran.S, Mobile # [protected] / [protected]. Address : No:46/15, 3rd Palla street, Vyasarpadi, Chennai-600039.

I had taken a Sony Music system, in Viveks which is in Purasaiwakkam.
On Jan 3rd 2009, where the product value is 17000.
My initial payment is 6323/- and rest of the amount i was paying thru ECS mode, wth 8 month EMI.
The ECS amt is 1417/- which is debited month on month from my salary account from United Bank of India of every date of 5th.My first ECS was on 5th Feb 2009.

My total 8 month ECS frm Feb to Sep is 11336/- and the initial payment is 6323 which was payed on Jan 09., totally it comes around 17659/-. But there is a debit happened today 13th Oct 09.

I dont know why the debit has happend, since my total amount has paid. Request you to kindly revert for my complaint and pls refund the money as DD or CC at the earliest. I request not to happn this hence forth. Pls clarify and do the needful.

Even after several mails to customer care regarding my mobile flap for w350i i have not any response
from them complaint no 85305763

From,
Mr. Lalit Mahajan
Plot No RM-58, Ujjwal Bldg, Sudama Nagar, MIDC, Dombivli (E) 421203
Telephone no. +91-[protected]

To,
Sony Erricson,
India.

Subject : Please help me to track & find my lost mobile handset

Dear Sir,

I am regular user of Vodafone and has been using the phone [protected] since last 4 years. On dated 21/08/2009, i by mistakenly left my mobile in a Auto Rickshaw near 7 Bunglows area at Andheri (W), Mumbai and thereafter it is not traceable.

I have some very sensitive information on my mobile. I want to track / trace and recover the said mobile connection along with data received on my SIM.

The importance of the data stored on the video clips is that I am having some important records and passwords in that mobile. The details of the mobile are as under :

- Make - Sony Erricson
- Model - W910i
- Make - October 2007
- IMEI No. - [protected]
-Purchased at
AlFA, Irla, Vile Parle (W)
Mumbai

Hello!! I purchased sony ericsson's gaming series phone f305. Phone's screen went complete white while the cell phone was under warranty period. I took it to the service center on Aug 22, 2009 and they informed me that it will be repaired free of cost with 10 days. Its been so long and whenever i contact them, they just tell me that the cell phone is still under service and we are waiting for the spare parts, i am now tired and that is why decided to file a complaint regarding this concern.


Thanks and Regards
Karan Dembla

dear sir,
i have sent the complaint to sony ericsson (I did complaint on these mail ID questions.[protected]@support.sonyericsson ,sanjeev.[protected]@sonyericsson and anil.[protected]@sonyericsson.com on 9 sept. 2009. But I did not get any response from any mail id. Than I also complained to the customer care but I did not get any response from customer care also.
But when I complained about problem in customer care they send my request to Sony Ericsson's .That time my complain No. is 85006106 on[protected].

my complaint is mentioned below in detail.



Dear Sir

This mail is in regard with my Sony Ericsson W595 set. I bought this mobile set on 20/11/08 from your authorized dealer "Salora Retail Ventures Sony Ericsson (Vikash Marg) D-10, Laxmi Nagar,Main Vikash Marg, New Delhi, India Ph: . Fax No. 26388581.". Its TIN No was [protected] & IMEI no was: [protected]. I was purchase the set in 14275 rs.

But after using it for just couple of months, it started giving problems like: Hanging problem, slider problem, etc because of which I showed it to your authorized service center "RT Outsourcing Services Ltd. Janak Puri UG 14 Suneja Tower-2 District Center Janakpuri Ph. No. [protected]." on 11/05/09.

1st TIME

After that he solve the problem of hanging as well as he also change the silder .that time MY CASE ID WAS SE[protected]. when I received my phone the keypad was lose . when I asked for this than he said that I will not change keypaid under warranty .I said that it is your falt than he did not accept his falt and said rudly .
Than I accept my handset because he did not want to submit my handset.

After that I went to another service center which is near by dewan motor bike showroom near dwarka.
And first he also refuse to submit my handset after many request he cheked my set .and open battery cover . he also did lose the battery cover of this set. When I told to the person he refuse to submite my handset and he also told that the person who did repair this set you just went throw this person because I have no parts of this set .

2ND TIME
On 3th sep. '09 that is after just 3 and half month, again the mobile giving problems like: Hang, display problem, slide tight ,keypad loose,software problem, etc.& again I went to the same service center ("RT Outsourcing Services Ltd. Janak Puri UG 14 Suneja Tower-2 District Center Janakpuri Ph. No. [protected]." )& complained about the problem. This time they said that "sir its motherboard and display will be replaced". This time my Workorder No. is SE309RJK12002. He commited that I will return your set within in seven days but I did not get my set witnin due date. Even requested them to replace the handset as I'm facing the same problems repeatedly. they said "No Sir! We cant change your handset.

Than I did complaint on these mail ID questions.[protected]@support.sonyericsson, sanjeev.[protected]@sonyericsson and anil.[protected]@sonyericsson.com on 9 sept. 2009. But I did not get any response from any mail id. Than I also complained to the customer care but I did not get any response from customer care also.
But when I complained about problem in customer care they send my request to Sony Ericsson's .That time my complain No. is 85006106 on[protected].

On (8/09/2009) I will call again in customer care than
Care executive gave different advise to me.someone said that it will repair within five days and someone said that the part of this handset are not aviable so please wait ten days. For this I also talked in compaileted department with Miss. Shalu. she told that I am forwarding your complained in head of department and they will call you within 48 hours but till the time I did not receive any call from head of department .

I called again and talked with miss. Shalu. This time she told that they (head of department people) will call you at 4 o’clock on 29 sept. 2009. but again till the time I did not receive any call from the head of department.


than I again made a call to the complain department than I talked to mr. nitin. When I asked for my previous complain which was made by miss shalu than nitin told that there is no complain forwarded to the head of department .
when I asked for my handset than he told that your handset will not replace it will only repair and disconnected the phone.

3RD TIME
After that I received my set on 03 oct.2009 ( after one month) but problem still remain same. I submitted again on same day 03 oct.2009. My workorder number is SE309RJK12709.

Now all parts of my handset has changed by sony ericsson but the problem is going on till the time . so I ma requesting to you change my handset immediately other wise refund my money.

The total parts of the set has been changed.but the phone is not working
Properly till time (keypad, hanging,slider,battery caver ).
I have paid money for handset which I am not getting a single benefit for that .

Now my question is that "Is this the way Sony Ericsson's service center will provide services to their customers????" I had even asked them to replaced the handset earlier other wise refund my money only,

After facing all those harassments, I decided to write this mail to you & complain about whats going on in Sony Ericsson's service centers...


If they can't solve the customer's problems & instead of solving their existing problems, they are creating new problems for them... then for what reasons these service centers have been meant for????????

I would now request you to kindly change the handset immediately and. provide me with a new handset immediately other wise refund my money.

A revert mail in the affirmative would be highly appreciated.

Trust you will do the needful and oblige.

Looking towards a fast and positive response from your end.

Thanks & Regards
Praveen Kumar
[protected]
RZ-21/232 J BLOCK WEST
SAGARPUR NEW DELHI -110046


NOW I WANT THAT MY MONEY MAY PLEASE BE REFUNDED TO ME AT THE EARLIEST BECAUSE THEY (SONY ERICSSION) ARE NOT RESPONDING ME SINCE LAST ONE YEAR.
SO, YOU ARE REQUESTED TO TAKE LEGAL ACTION AGAINST SONY ERICSSION (COMPLAINT DEPARTMENT AND OTHER DEPARTMENTS)

Dear Sir,

This is to inform you that I had purchased an Sony Ericsson Mobile Handset worth of Rs. 15000/- W760i from mobile shop, marol, andheri, mumbai on 7/12/08. Immediately after 02 month it stopped functioning, then I approached at the sony service center,sakinaka,mumbai, then the concerned executive checked the handset & kept it with him for 2 month & then returned to me. Again after 1 month it arrived at different kinds of problems also having the earlier problem. When I approached the service center, the executive checked the handset and informed that It needs a servicing to be done & when I questioned a brand new mobile is having these kinds of problems then what is the big deal in buying a branded phone. Then I requested him to atleast replace it, he informed no we can't do it, we will send to Sony Ericsson head office chennai. Then I gave the mobile for Servicing at Sony Ericsson . It took almost a month to rectify the handset. The mobile was not rectified properly, because I was not able to hear anything nor speak to any person, the purpose of buying mobile is to communicate which basically was not happening. now once again the problem is found and this time i gave the cell to sony center lokhandwal, andheri (W), mumbai & explained the problem. Firstly the executive was not ready to accept the facts, later on he told he can give me option that he will send it again to head office, I was shocked to hear it. Then I requested him atleast to replace it and give another hanset worth of the same. He denied to do that. Then I told him that I need to speak to the Manager In-Charge. The executive informed that he was on weekly off I was totally upset with this kind of reply. I told the executive to keep the mobile for himself as a complimentary gift. I don't require it and walked out of the showroom.

Whatsoever all my hard earned money has been lost, hope that nobody else face the same difficulty, I am sending this message to you, hoping for some justice to happen, because I come from an middle class family and not financial sound to afford to buy expensive mobile everytime. These kind of showroom should not be encouraged and I request you to kindly take the necessary action.

Regards

AFSAR ALI
[protected]

I had purchased the subject LCD TV from M/s Behl Associates Dehradun (Unit Sl. No.6802697) on 07.09.2007. After exactly 2 years (on 07.09.2009) it developed a snag. i immediately called on M/s smile Care (sony authorised service Centre in dehradun) and I was informed that its panel is to be changed and the cost of repairs is Rs.25000/-.

Now who will bear this huge cost of repairs. I requested Sony Customer Care and no response was received from them for the last One Month. Who will buy such products from the market. Sony claims that they are selling the best quality products but I warn every body to think thrice before going for such products. I personally feel that it was a china product and lived its normal life. after rceving no response from the manufacturer I was forced to collect the unit and am palnning it to sell it a scrap vendor for a few buks.

SS Rawat
[protected]

I have Sony Ericsson G900 phone. It is under warranty. About a month ago, it started showing some problems like: 1] Hanging, 2] auto switch off, 3] problem with touchscreen. After few days it lost its display and there was a complete black out so I immediately went to my nearest service centre for acknowledgment. The ASC accepted my phone for repairing and "7-10 days are required for it" was stated to me. But I haven't got my cell phone yet after 20 days.

My workorder number: SE309dy110890

Date of sub: Sep 18 2009
Time: 3:04pm

Address of service centre: Jawahar Nagar, Mumbai 400062

STK 4172 II AUDIO OUT PUT NOT WORKING AUDIO VOLTAG OK AND CD NOT PLAY ALL DISEPLAY OK AUDIO POWER BORD REELYA SWITCH NOT WORKING WHAT IS THE PROBLUM ..? thanks

From,
Mr. Naveen sharma
c/o 1/9628 B Bahel gali No-4 pratap pura shahdara
Delhi-110032
Delhi india
Phone : +91 [protected]
To,
Sony Ericson,
India.

Subject : Tracking of my Lost mobile and card having no.[protected]

Dear Sir,

I am regular user of Airtel and has been using above phone [protected] since last 1 years. On dated 06/10/2009, my
mobile was lost / stolen and thereafter it is not traceable.

I have some very sensitive information on my mobile. I want to track / trace and recover the said mobile connection along with data received on my SIM.

The importance of the data stored on the video clips is that I am having some important records and passwords in that mobile. The details of the mobile are as under :

- Make - Sony Erricson
- Model - W200 i
- IMEI No.[protected]

you are requested to kindly cause for trace and recovery of the above said mobile phone & SIM


Thanking you, Yours sincerely,
( Naveen sharma)

A Sony Flat Screen TV(29 Inches) was purchased in December 08(Model No)-SZ292M88.Not even one year had passed it showed a tuning problem in the month of October 09.Complaint was lodged in the sony customer service centre as we were still covered under the Warranty period on October 01,2009.Service engineer had come on October 03 2009.It looked he didnt have much knowledge about repairing the moment he had left the tuning problem had reappeared and .Complaint was again lodged on October 05,2009 and was told that the service engineer would be coming on October 06 for repairing but nobody had come.

Its been almost 11 months of me using Sony Ericsson W910i phone. It is very unpleasnt for me to tell you that I almost got a very unsatisfactory experience from my handset. I gave my handset which is in warranty till 10th of october, 2009, to an authorised Sony Ericsson service center in Vashi, Mumbai.
The follwoing are the problems after the diagnosis:-
1. Software Problem
2. Key pad problem

The following is my experience to the center:-
1. I gave my handset on 1st of October. The timigs as mentioned on website and as told to me from call center do not match. I waited for almost 1hr to get my phone into the service process since the center was shut till 11Am in the morning. On 4th of October I called to get the update on my phone process. They told me that WORK IS UNDER PROCESS, and was told to call in the evening as it would be done.
2. I called center on 5th October to get to know about the status. It was happy to know that my phone is totally repaired and there is dont need to pay any thing since it is covered under warranty. I asked, when do they shut down. I got a reply, it closes at 7 in the evening.
3. I reached the center to collect the phone. I was shocked to know that my phone was not repaired and shop closes at 8 PM. I almost left my office and work to collect my phone, and cancelled my meetings to collect it. The concerned Person Mr. Javed replied me that we never said so that the phone is repaired. Aslo there i got to know that i need to pay Rs. 1100 to get it repaired and which i will get after 11-12 working days as the parts are still unavailable. Mr Javed gave me a very unpleasant replies to my question and told me do what ever you can, we will not handle your case.
4. I have no clue what need to be done further. It was astonishing to know that the same experience happend with couple of customers in a day with the same handset.

The following are my details of the work sheet number and other details:-
1. Workorder number:- SE309KT111109
2. My Name:- Namit Narain
3. Center address and Phone number:- Kaizer Telecom, BSEL Tech Park, A-wing, 1st floor, Office No.308, Vashi, Navi Mumbai. Ph No.[protected] Owner:- My Javed Sayeed.

30 aug 2009 with the sony ericsson service center. But till now ie after two months i haven't received my set repaired. They are just postponing its delivery on one excuse or the other. Once they said that i can receive my set but on reaching there they said it hasn't been repaired. I am harassed at the hands of sony ericsson service center vaishnavi Services, A 1,aacharya niketan mayur vihar phase 1,,Delhi.
& i 'm also complent in sony ericsson help line, they give me complent number[protected], but my mobile is still not repaired