Sony India Complaints & Reviews

Even after several mails to customer care regarding my mobile flap for w350i i have not any response
from them complaint no 85305763

From,
Mr. Lalit Mahajan
Plot No RM-58, Ujjwal Bldg, Sudama Nagar, MIDC, Dombivli (E) 421203
Telephone no. +91-[protected]

To,
Sony Erricson,
India.

Subject : Please help me to track & find my lost mobile handset

Dear Sir,

I am regular user of Vodafone and has been using the phone [protected] since last 4 years. On dated 21/08/2009, i by mistakenly left my mobile in a Auto Rickshaw near 7 Bunglows area at Andheri (W), Mumbai and thereafter it is not traceable.

I have some very sensitive information on my mobile. I want to track / trace and recover the said mobile connection along with data received on my SIM.

The importance of the data stored on the video clips is that I am having some important records and passwords in that mobile. The details of the mobile are as under :

- Make - Sony Erricson
- Model - W910i
- Make - October 2007
- IMEI No. - [protected]
-Purchased at
AlFA, Irla, Vile Parle (W)
Mumbai

Hello!! I purchased sony ericsson's gaming series phone f305. Phone's screen went complete white while the cell phone was under warranty period. I took it to the service center on Aug 22, 2009 and they informed me that it will be repaired free of cost with 10 days. Its been so long and whenever i contact them, they just tell me that the cell phone is still under service and we are waiting for the spare parts, i am now tired and that is why decided to file a complaint regarding this concern.


Thanks and Regards
Karan Dembla

dear sir,
i have sent the complaint to sony ericsson (I did complaint on these mail ID questions.[protected]@support.sonyericsson ,sanjeev.[protected]@sonyericsson and anil.[protected]@sonyericsson.com on 9 sept. 2009. But I did not get any response from any mail id. Than I also complained to the customer care but I did not get any response from customer care also.
But when I complained about problem in customer care they send my request to Sony Ericsson's .That time my complain No. is 85006106 on[protected].

my complaint is mentioned below in detail.



Dear Sir

This mail is in regard with my Sony Ericsson W595 set. I bought this mobile set on 20/11/08 from your authorized dealer "Salora Retail Ventures Sony Ericsson (Vikash Marg) D-10, Laxmi Nagar,Main Vikash Marg, New Delhi, India Ph: . Fax No. 26388581.". Its TIN No was [protected] & IMEI no was: [protected]. I was purchase the set in 14275 rs.

But after using it for just couple of months, it started giving problems like: Hanging problem, slider problem, etc because of which I showed it to your authorized service center "RT Outsourcing Services Ltd. Janak Puri UG 14 Suneja Tower-2 District Center Janakpuri Ph. No. [protected]." on 11/05/09.

1st TIME

After that he solve the problem of hanging as well as he also change the silder .that time MY CASE ID WAS SE[protected]. when I received my phone the keypad was lose . when I asked for this than he said that I will not change keypaid under warranty .I said that it is your falt than he did not accept his falt and said rudly .
Than I accept my handset because he did not want to submit my handset.

After that I went to another service center which is near by dewan motor bike showroom near dwarka.
And first he also refuse to submit my handset after many request he cheked my set .and open battery cover . he also did lose the battery cover of this set. When I told to the person he refuse to submite my handset and he also told that the person who did repair this set you just went throw this person because I have no parts of this set .

2ND TIME
On 3th sep. '09 that is after just 3 and half month, again the mobile giving problems like: Hang, display problem, slide tight ,keypad loose,software problem, etc.& again I went to the same service center ("RT Outsourcing Services Ltd. Janak Puri UG 14 Suneja Tower-2 District Center Janakpuri Ph. No. [protected]." )& complained about the problem. This time they said that "sir its motherboard and display will be replaced". This time my Workorder No. is SE309RJK12002. He commited that I will return your set within in seven days but I did not get my set witnin due date. Even requested them to replace the handset as I'm facing the same problems repeatedly. they said "No Sir! We cant change your handset.

Than I did complaint on these mail ID questions.[protected]@support.sonyericsson, sanjeev.[protected]@sonyericsson and anil.[protected]@sonyericsson.com on 9 sept. 2009. But I did not get any response from any mail id. Than I also complained to the customer care but I did not get any response from customer care also.
But when I complained about problem in customer care they send my request to Sony Ericsson's .That time my complain No. is 85006106 on[protected].

On (8/09/2009) I will call again in customer care than
Care executive gave different advise to me.someone said that it will repair within five days and someone said that the part of this handset are not aviable so please wait ten days. For this I also talked in compaileted department with Miss. Shalu. she told that I am forwarding your complained in head of department and they will call you within 48 hours but till the time I did not receive any call from head of department .

I called again and talked with miss. Shalu. This time she told that they (head of department people) will call you at 4 o’clock on 29 sept. 2009. but again till the time I did not receive any call from the head of department.


than I again made a call to the complain department than I talked to mr. nitin. When I asked for my previous complain which was made by miss shalu than nitin told that there is no complain forwarded to the head of department .
when I asked for my handset than he told that your handset will not replace it will only repair and disconnected the phone.

3RD TIME
After that I received my set on 03 oct.2009 ( after one month) but problem still remain same. I submitted again on same day 03 oct.2009. My workorder number is SE309RJK12709.

Now all parts of my handset has changed by sony ericsson but the problem is going on till the time . so I ma requesting to you change my handset immediately other wise refund my money.

The total parts of the set has been changed.but the phone is not working
Properly till time (keypad, hanging,slider,battery caver ).
I have paid money for handset which I am not getting a single benefit for that .

Now my question is that "Is this the way Sony Ericsson's service center will provide services to their customers????" I had even asked them to replaced the handset earlier other wise refund my money only,

After facing all those harassments, I decided to write this mail to you & complain about whats going on in Sony Ericsson's service centers...


If they can't solve the customer's problems & instead of solving their existing problems, they are creating new problems for them... then for what reasons these service centers have been meant for????????

I would now request you to kindly change the handset immediately and. provide me with a new handset immediately other wise refund my money.

A revert mail in the affirmative would be highly appreciated.

Trust you will do the needful and oblige.

Looking towards a fast and positive response from your end.

Thanks & Regards
Praveen Kumar
[protected]
RZ-21/232 J BLOCK WEST
SAGARPUR NEW DELHI -110046


NOW I WANT THAT MY MONEY MAY PLEASE BE REFUNDED TO ME AT THE EARLIEST BECAUSE THEY (SONY ERICSSION) ARE NOT RESPONDING ME SINCE LAST ONE YEAR.
SO, YOU ARE REQUESTED TO TAKE LEGAL ACTION AGAINST SONY ERICSSION (COMPLAINT DEPARTMENT AND OTHER DEPARTMENTS)

Dear Sir,

This is to inform you that I had purchased an Sony Ericsson Mobile Handset worth of Rs. 15000/- W760i from mobile shop, marol, andheri, mumbai on 7/12/08. Immediately after 02 month it stopped functioning, then I approached at the sony service center,sakinaka,mumbai, then the concerned executive checked the handset & kept it with him for 2 month & then returned to me. Again after 1 month it arrived at different kinds of problems also having the earlier problem. When I approached the service center, the executive checked the handset and informed that It needs a servicing to be done & when I questioned a brand new mobile is having these kinds of problems then what is the big deal in buying a branded phone. Then I requested him to atleast replace it, he informed no we can't do it, we will send to Sony Ericsson head office chennai. Then I gave the mobile for Servicing at Sony Ericsson . It took almost a month to rectify the handset. The mobile was not rectified properly, because I was not able to hear anything nor speak to any person, the purpose of buying mobile is to communicate which basically was not happening. now once again the problem is found and this time i gave the cell to sony center lokhandwal, andheri (W), mumbai & explained the problem. Firstly the executive was not ready to accept the facts, later on he told he can give me option that he will send it again to head office, I was shocked to hear it. Then I requested him atleast to replace it and give another hanset worth of the same. He denied to do that. Then I told him that I need to speak to the Manager In-Charge. The executive informed that he was on weekly off I was totally upset with this kind of reply. I told the executive to keep the mobile for himself as a complimentary gift. I don't require it and walked out of the showroom.

Whatsoever all my hard earned money has been lost, hope that nobody else face the same difficulty, I am sending this message to you, hoping for some justice to happen, because I come from an middle class family and not financial sound to afford to buy expensive mobile everytime. These kind of showroom should not be encouraged and I request you to kindly take the necessary action.

Regards

AFSAR ALI
[protected]

I had purchased the subject LCD TV from M/s Behl Associates Dehradun (Unit Sl. No.6802697) on 07.09.2007. After exactly 2 years (on 07.09.2009) it developed a snag. i immediately called on M/s smile Care (sony authorised service Centre in dehradun) and I was informed that its panel is to be changed and the cost of repairs is Rs.25000/-.

Now who will bear this huge cost of repairs. I requested Sony Customer Care and no response was received from them for the last One Month. Who will buy such products from the market. Sony claims that they are selling the best quality products but I warn every body to think thrice before going for such products. I personally feel that it was a china product and lived its normal life. after rceving no response from the manufacturer I was forced to collect the unit and am palnning it to sell it a scrap vendor for a few buks.

SS Rawat
[protected]

I have Sony Ericsson G900 phone. It is under warranty. About a month ago, it started showing some problems like: 1] Hanging, 2] auto switch off, 3] problem with touchscreen. After few days it lost its display and there was a complete black out so I immediately went to my nearest service centre for acknowledgment. The ASC accepted my phone for repairing and "7-10 days are required for it" was stated to me. But I haven't got my cell phone yet after 20 days.

My workorder number: SE309dy110890

Date of sub: Sep 18 2009
Time: 3:04pm

Address of service centre: Jawahar Nagar, Mumbai 400062

STK 4172 II AUDIO OUT PUT NOT WORKING AUDIO VOLTAG OK AND CD NOT PLAY ALL DISEPLAY OK AUDIO POWER BORD REELYA SWITCH NOT WORKING WHAT IS THE PROBLUM ..? thanks

From,
Mr. Naveen sharma
c/o 1/9628 B Bahel gali No-4 pratap pura shahdara
Delhi-110032
Delhi india
Phone : +91 [protected]
To,
Sony Ericson,
India.

Subject : Tracking of my Lost mobile and card having no.[protected]

Dear Sir,

I am regular user of Airtel and has been using above phone [protected] since last 1 years. On dated 06/10/2009, my
mobile was lost / stolen and thereafter it is not traceable.

I have some very sensitive information on my mobile. I want to track / trace and recover the said mobile connection along with data received on my SIM.

The importance of the data stored on the video clips is that I am having some important records and passwords in that mobile. The details of the mobile are as under :

- Make - Sony Erricson
- Model - W200 i
- IMEI No.[protected]

you are requested to kindly cause for trace and recovery of the above said mobile phone & SIM


Thanking you, Yours sincerely,
( Naveen sharma)

A Sony Flat Screen TV(29 Inches) was purchased in December 08(Model No)-SZ292M88.Not even one year had passed it showed a tuning problem in the month of October 09.Complaint was lodged in the sony customer service centre as we were still covered under the Warranty period on October 01,2009.Service engineer had come on October 03 2009.It looked he didnt have much knowledge about repairing the moment he had left the tuning problem had reappeared and .Complaint was again lodged on October 05,2009 and was told that the service engineer would be coming on October 06 for repairing but nobody had come.

Its been almost 11 months of me using Sony Ericsson W910i phone. It is very unpleasnt for me to tell you that I almost got a very unsatisfactory experience from my handset. I gave my handset which is in warranty till 10th of october, 2009, to an authorised Sony Ericsson service center in Vashi, Mumbai.
The follwoing are the problems after the diagnosis:-
1. Software Problem
2. Key pad problem

The following is my experience to the center:-
1. I gave my handset on 1st of October. The timigs as mentioned on website and as told to me from call center do not match. I waited for almost 1hr to get my phone into the service process since the center was shut till 11Am in the morning. On 4th of October I called to get the update on my phone process. They told me that WORK IS UNDER PROCESS, and was told to call in the evening as it would be done.
2. I called center on 5th October to get to know about the status. It was happy to know that my phone is totally repaired and there is dont need to pay any thing since it is covered under warranty. I asked, when do they shut down. I got a reply, it closes at 7 in the evening.
3. I reached the center to collect the phone. I was shocked to know that my phone was not repaired and shop closes at 8 PM. I almost left my office and work to collect my phone, and cancelled my meetings to collect it. The concerned Person Mr. Javed replied me that we never said so that the phone is repaired. Aslo there i got to know that i need to pay Rs. 1100 to get it repaired and which i will get after 11-12 working days as the parts are still unavailable. Mr Javed gave me a very unpleasant replies to my question and told me do what ever you can, we will not handle your case.
4. I have no clue what need to be done further. It was astonishing to know that the same experience happend with couple of customers in a day with the same handset.

The following are my details of the work sheet number and other details:-
1. Workorder number:- SE309KT111109
2. My Name:- Namit Narain
3. Center address and Phone number:- Kaizer Telecom, BSEL Tech Park, A-wing, 1st floor, Office No.308, Vashi, Navi Mumbai. Ph No.[protected] Owner:- My Javed Sayeed.

30 aug 2009 with the sony ericsson service center. But till now ie after two months i haven't received my set repaired. They are just postponing its delivery on one excuse or the other. Once they said that i can receive my set but on reaching there they said it hasn't been repaired. I am harassed at the hands of sony ericsson service center vaishnavi Services, A 1,aacharya niketan mayur vihar phase 1,,Delhi.
& i 'm also complent in sony ericsson help line, they give me complent number[protected], but my mobile is still not repaired

i have a SE w 810i phone it fell down from my hands and the display was broken but i could call and recieve call on ot the only problem was i couldnt see the number as the broken desplay i gave the phone to the service centre R.T. Resourcing ,they change the display and gave it to me but after that i started getting no network coverage message on my cell and i was not abel to call anyone i gave it back to the service centre they sent it to the factory and told me that the mother board has to change and it will cost me 80 % of my handset cost i had already paid them 1450/- for the display if they could have told me that my mother board is faulty and it will cost me this much i would have not changed the display and wasted 1450/- rs naw i cannot use the phone and my money is also gone pls tell me what to do
i tried all the means of sony but they are not helpful the the service center is worst in customer care

Hi,

I had given my sony cybershot camera model number DSC-H50, serial number 2314658 to one of the SONY AUTHORISED SERVICE CENTRE, M/s. Srikara Marketing Services Ltd., G-9, Srinivasa Towers, Besides ITC Kakatiya Sheraton Hotel, Greenlands Road, Begumpet, Hyderabad-500016, Phone: [protected] or [protected] on 24-09-09 as it was not "switching on".
I was assured that I would get back the serviced camera within 2days as the service engineer was on leave. In the first place, I fail to understand how come “sony service” operates only with 1 service engineer for a world-class city. As I noticed, if a service engineer is not available for 1 day, the entire “sony service network” seemed to be stopped because even other customer seemed to be complaining.
I have not been given any “Job Sheet”, all I have is a “call sheet” without any reference number, except my name and address on it. I was told that I would be called to take back the repaired camera by 25-09-09, however that has not happened till today i.e., 17.00 Hrs of 04-10-09. I have called up the service centre 6 times till now everyday and they are not even able to tell me as to what is the status of the camera and whether they have been able to find out what the reason atleast, leave about whether it can be repaired or not and the cost involved, though it is still covered under warranty. They have told me that it has been taken “somewhere else to find out the problem” and are not even willing to tell me where it has been forwarded so that I could follow it up with them. Everytime I call them they would make me hold on the line atleast for minimum of 10 minutes, wasting my time as well my mobile phone bill charge shooting up. They are “completely irresponsible and do not care for customer with their arrogant, irresponsible replies and never to keep up the commitment attitude”. One Mr. William who answers the call says that the concerned engineer or their incharge would call me and believe me I have never heard anything from these 2 people for the last 11 days.
At this juncture, I feel that “SONY boasts about world class products, their world class service seems to be WORST.” “The reason I am writing this feedback is after repeated follow up and being being ‘let down’ by SONY.”
I have decided to proceed “legally and claim compensation” against “SONY and their authorized service centre, M/s. Srikara Marketing Services Ltd.”, for their inordinate delay, deficiency of service, false assurances, not being able to service & return my camera as promised and most importantly causing financial loss for follow-up and my valuable time that was wasted on them.


If Sony feels it is a responsible company towards its customers, they can contact me on:
D.N. Chandrashekhar,
[protected], Near Church,
Boudhanagar, Warasiguda,
Secunderabad-500061, Andhra Pradesh, India.
Mobile number: [protected].

Sir,
I have purchased a DVD Home Theatre, Model No- DAV-DZ390 (Sl No. 6107605) from Great Eastern Trading Co., SN Banerjee Road, Barrackpore, North 24 Parganas, West Bengal vide invoice no -2394 on 30 Sep 2009. As per the dealer the installation is free of cost and should be carried out within 48 Hours. But till date even after 72 Hours nobody from the company's installation team has turned up and also the dealer is not responding in a positive way. I have already sent an e-mail to Sony customer care vide acknowledgement no.- 436344, but other than an auto generated acknowledgement there has been no correspondence from the company's customer care also. The product is lying packed as provided to me by the dealer. So, I request you to kindly intervene for early installation of the product. Also I would like to know that in case the company's team doesn't turn up for long and I get the product installed through other sources, will the guarantee cease to exist?

Hi
i bought a new Sony Ericsson W595 in last week of may. after one month display problem then i will pay Rs 1900/- for changing display. there after one week, same problem again coming then i submitted mobile to service centre and after 45 days i got my mobile. But a new problem is coming. Now one speaker is not working. Please give me the way how do i get new handset from sony under these condition. or i have to registed a copmalin to consumer court.

I purchased sony ericsson mobile set model no K810i on13/2/2009. IMEI NO.- [protected] .Then i submitted the set to (sony ercsson service centre) CELL COM ,627, G.T.ROAD, SRERAMPORE, HOOGHLY for microphone problem, loud speaker problem , charging problem on 23/4 /2009. they could not repair the set. Again I submitted the set at ( SONY ERICSSON SERVICE CENTRE) R T OUTSOURCING SERVICES LTD. 2 Ripon Street , KOLKATA -16 for same problem on 30/4/2009. Complaint I.D .No SE[protected]. Dtd 30/402009. They delivered the set on 22/5/2009 .After one months again I faced same problem with front camera problem, bluetruth problem . I submitted the set at NEOSA ELECTERONICS - KOLKATA. 43/4A, Hazra Road, Kolkata ( SONY ERICSSON SERVICE CENTRE) . Till date I did not get any reply from service centre. I AM BEING HARASSED BY SONY ERICSSON . I HAVE DONE A GREAT MISTAKE TO BUY THIS SET

I have a Sony HiFi Music System Model No. MHC - RV5 perchased in 2002 but it starts giving truble in 2008, unable to play the CD I got the the same repaired from SONY Authorised service centre at Kolkata on 11th Nov 2008 but again the same problem exist and I got the same againg repaired in Gurgaon from Sony Authorised service centre on 31st Aug 2009, now again the problem persist. please help me out on the same and advise me how can I take it forward

I've been using this phone since a year.. although there arent any fascinating functions.. i was happy with it. however after some time the colour started fading away and even the backside of the phone is ultra sensitive. it showed scraches since the first week itself. recently my games and application folder turned crazy! the games and application icons started multiplying.. this was only with the stuff stored on my memory card. however now whenever i try to enter the folder it shows as "operation failed". dunno wath to do! phew!. but i love my phone still.. .i hope there was any way i could fix it!.

I bought the phone december 2008. for the past 3 months the phone was hanging and will not work. i have to switch off or remove the battery and switch on. i have given the phone to your authorised service center SRI MOBILE in nagercoil. they charged me Rs.350.00 on august 25 and they told they have reinsalled the software.but my problem is not sloved. repeated i went and finally they told they want to keep for observation. still the same problem. where to give the phone for service.In nagercoil the work was taken vai work order no:SE 309SM510505