Sony India Complaints & Reviews

I have purchased a sony TV costing Rs 52000 from Sony center Sector 18, Noida on 29th Apr 09, which was installed in my house no H-1 Sector 41 on 02nd May, Since last one month TV is not working, I have give multiple complaint to service center as well as to my dealer after lot of request they attended my complaint on 16th July stating that the Mother board is required to be changed. If in a new TV mother board is changed, then the whole purpose of buying new TV is gone. Since the TV being in Warranty period, it is requested to change the TV as early as possible

my cell sony ericsson K660i has been stolen two days before and i had made complaint in police station against the accused but now i want your help for tracing the mobile number which will be used in the handset in future. the details of the handset are as below
1- model -- sonyericsson K660i
2 - IMEI no[protected]
3 - previous card used in handset -- loop mobile no [protected]
pls do the needful help and do reply in written format about the complaint on the above mentioned mail id ie - [protected]@yahoo.co.in because i have to submit the complaint proof in police station which i done in the customer care.

thank you

I had bought a Sony Erricson W580i mobile phone 8 months ago by paying 9900/- Rs, some day ago my display were not working properly. It had free warranty of 1 year, so i took it to a Sony authorised service centre on 26/06/2009 named Rashi Mobile, Millenium Plaza, Raipur, Chhattisgarh. They took my handset and said that they have to send this handset to bhopal (M.P.) for reparing, after 15 days (14/06/2009) when i call service center phone number, i'm shocked coz service center representitive said that my mobile's disply had a water damage and it's not under warranty, but my cellphone does't have any water damage or breakage damage ever, after that she told me that when her boss come and he will only decide that what to do with my sony 580i cellphone.

After 2 day i again called sony service center and i told him about my problem, her boss (service center owner) assured me that my mobile is under warranty and they have to repair it without any extra cost, after that whenever i'm trying to contact service center owner named Mr. prajapati, he said tomorrow your handset will be ready, again i make a call again he said day after tomorrow your handset will be ready after that they did not respond to my calls & visits.

Yesterday i went to service center again, service center owner said that tomorrow my handset will be in my hand without any problem. today when i went to service center, service center guy told me that my handset is not repaired because they don'v have new display for my handset. my question is that, if they don't have new display in there stock before why they misguiding the customer, if they didn't have display why they didn't gave my handset without repair on 14/06/2009??

i gave my handset on 26/06/2009 and got my handset after almost after in a month on 21/07/2009 today *unrepaired*. This is a clear case of cheating, negligence. it's giving mental harassment to customer.I'll bring this issue to consumer forum as soon as possible, they think customer are fool but they don't know what a customer can do. Sony ericsson not gave me this phone free of cast, i had to pay 9990/- INR for purchasing that phone.

I have decided not to purchase any more Sony products here after. Better to avoid the problem (not to buy their product). that's why nokia is leading the market coz his product and services are best in india. i'm fade up with Sony ericsson really.

I would also like you to look into the rampant corruption in your service centres where the sole objective seems to collect the service charges and harass the customers. I wish to escalate this matter to the highest authorities.

Service Center Name - Rashi Mobile,
Millennium Plaza, Raipur,
Chhattisgarh, 492001

Phone Number - [protected],
Mobile No. Of Owner - [protected]

I request to sony india to take right action against (rashi mobile) your authorized service center at raipur.


Regards.
Ashutosh Sharma
Mobile No. [protected]
Email - [protected]@gmail.com

I bought a Sony digital camera from Croma Store Bangalore and took loan of around 7 k .I opted for 6 months EMI and paid the emi i.e(Rs 1234 per month) for 6 months and now the Bajaj finance guys are bothering me and saying that i opted for the 8 months emi and 2 months EMI is pending from my side.

This is totally disgusting i have paid the full amount which i took and these guys are bothering me everyday and asking me to pay the remaining amount.

Hi,

I am Raghprasad from Bangalore, India. 7 months back i bought P1i Sony ericsson mobile its cost is Rs.17150/- Indian price. I given three times given to service 1st time software problem, 2nd time Mother Board problem and its changed another mother board, 3rd time given to service, your ASCENTEL, Bangalore service guys telling display problem. Did not give back my mobile. Please replace the new mobile because its not a minor mistake.Please suggest your valuable directions, I am waiting for your replay.Iam thinking to go consumer court.My E-mail ID:[protected]@yahoo.com

Dear Sir,

I am have lost my new Sony Ericsson W595 on June 4th 2009 at 05.30 PM when i am ridding my bike it has falldown. IMEI no is [protected].

Please help me...

My phone which is sony ericsson k530i was getting switch off on its own. I gave it to the service center at tardeo on 3/07/09 and its 19/07/09 but they are saying it will take more time. My cell fon is still in warranty period, but i dont understand what the use of that. I am not getting any advantage of having the warranty. What the hell is this???? Who is the person whom i can contact and complain about it?????????? I dont have time to go and visit the service center daily for the status of my phone. Please any one do some thing.

In 2006 i bought Sony Vaio Laptop from one of the online stores in UK. It was working perfectly until recently my keyboard started to behave abnormally. I could not type any letters nor was i able to use function keys. When ever i opened MS-Word it gave me an error message saying that i holding down control key do you want to start MS-Word in Safe mode but in fact i was holding the control key. So i took this laptop to one of the Authorised Sony service centre located in Bangalore - RMS Technologies Pvt Ltd in Jayanagar. They checked and told me that there must be some thing wrong with the internal circuit, and they informed me that after checking we will be able give you the details. So far so good. Now the real problem came, i was shocked to hear this, WITHOUT TAKING MY PERMISSION THEY FORMATTED THE WHOLE C-DRIVE, AND LOST ALL THE DOCUMENTS, this shows that how careless they are. They informed me when they started formatting it. They could not stop this, if they do then my hard disk would have crashed. This meant my laptop looked like brand new but i lost all the important documents. I did even asked them to recover all the data but they insisted by saying no. This shows how their customer service is. After all these, they had to replace the whole keyboard, i mean a brand new keyboard, which they didn't had, so they ordered from Delhi, and i had to wait for 3 days n finally they replaced it with new keyboard and charged me Rs. 4800 INR.

Even i made a mistake of not taking the backup, but this is something SONY RMS Technologies should look into this before.

All if you are giving your laptop or Desktop to these kind of service centres please make sure to take a backup copy of all the files otherwise you will end up loosing it.

i regesterd a complaint in sonyericsson...its id isse[protected]... the problem with the phone was that an inbuilt software of my cell phone was not working...named as googel maps...i got my phone checked from a service centre of sony ericsson...they said that u hav to contact the company...after regestering the complaint the company told me that u will recive a call from us...but i did not recive any call...it has been 1 monh since i hav registered the complaint...my mobile no. is [protected]...take a strict action against this company...

I had purchased a mobile phone of Sony Erricsson make which was not funcioning since 16.05.2009 evening and given to their authorised service centre for necessary repair. I am till date not vreceived my phone inspite of repeated followup with the company, their dealer from whom the set was purchased and also with the authorised service centre. Details are given below:

A. Purchase Details:
The MObile Store, Shop No. 1 CMA Complex, Rewa Road, Satna, Phone NO. [protected]
Customer NO.[protected], Mobile No : [protected]
Customer - M/s, Prism Cement Ltd.
Invoice NO. : MP3629 dt. 29.09.2008 for Rs. 9999.00

B. Service Centre Details:
G.V. Computers, Satna, MP
Service Centre Code :: 2002356, ASP CODE : 383
WO NO: SE[protected]
Model ; W580i, SSN IN : [protected]

C. Complain Details to Sony Erricsson:
Case: 73552801
Engineer: Lalit Kumar
CaseOpened: 24/Jun/2009 04:31:06
Email:
To: questions.[protected]@support.sonyericsson.com
From: [protected]@prismcement.com
Opinion: I have given my GSM mobile phone to your service centre `M/s G.V Computers at Satna in MP on 16.05.2009 for necessary service as set was switched off all of a sudden and unable to swiched on. They have till date not delivered the set to me in working condition. Details of set is mentioned below:

Service Centre Code :: 2002356, ASP CODE : 383
WO NO: SE[protected]
Model ; W580i
SSN IN : [protected]

Purchased from : The MObile Store, Shop No. 1 CMA Complex, Rewa Road, Satna, Phone NO. [protected]
Customer NO.[protected], Mobile No : [protected]
Customer - M/s, Prism Cement Ltd.
Invoice NO. : MP3629 dt. 29.09.2008 for Rs. 9999.00


Dear Chinmoy,

Thank you for contacting Sony Ericsson Support Center.

Sony Ericsson is a customer driven organization, committed to delight the customers. We make a conscious effort to meet our consumer’s expectations.

This mail is in the reference to your complaint regarding Sony Ericsson handset.

We would like to inform you that we have forwarded your complaint to the concerned department and we assure you that we will surely get back to you with the best possible solution. We need your co-operation in this regard.

i have joint sonyclubindia.com on 16th july2009.i had paid from mahim 1500/- on ICICI bank a/c no[protected] branch andheri west.roma maam said that she give me service when i immidietly join.but the dont receive my cal.
what should i do???
plz help me

i actually bought a new USB cable for my handset K-750i. i want to send all contacts to my computer . is it possible.. i tried in all ways.. I INSTALLED THE PCSUIT. BUT STILL I CANT. THE USB CABLE IS NOT ORIGINAL INS 2ND QUALITY.
PLEASE TELL ME STEP BY STEP INFORMATION
ITS VERY URGENT.

Respected 'sony ericsson' officials. I'm from trivandrum. More than thousands o[censored]nsatisfied customers are there in trivandrum city. We are unable to repair our 'sony ericsson mobile phones' from the "sony ericsson service centre at trivandrum". Lot's of customers are fed up with their attitude. They are delaying the service by saying that" there were no parts of particular mobile & u hav to wait atleast a month for it have to be repaired". Each & every customer face this kind of insult. Trivandrum citizens have a clear idea about the "customer enemy service employes of sony ericsson in trivandrum". Respected officials should conduct an enqiury about the functioning of the service centres & take necessary steps for the sake of sony ericsson customers. Details of the particular service centre is reffered below.

Sony Ericsson Customer Service Centre
"chahaya", 24/665, mettukada,
Thycaud po, Trivandrum, Kerala, 695014,
[protected]@accelfrontline.in
[protected]

Subject: Defective Lap Top Model: VGN-TT17GN/X; S.N: S[protected] purchased on 27/03/2009.
Reference: P.O. 8K/18/2008-P NBRI, Lucknow, retained by service center against Job sheet[protected] after repeated machine failures.

Dear Sirs,
The above laptop was procured from Sony Center Exclusive showroom 27, MG Marg, Lucknow, UP, India on 27th March 2009. It was very painful to find such an expensive equipment giving serious problems within three months of its purchase. It has been showing erratic functioning of the ‘on/off ‘switch (located at right end of the spine). Sony India Pvt Ltd, 27/18, Ground Floor, Raja Ram Mohan Roy Marg, Lucknow are the authorized service center in Lucknow city. They repaired it once on 07/03/2009. It stopped working the next day. My office contacted them again on 08/07/2009 for examining the faulty laptop. The service center now says that its ‘motherboard’ is defective. They have retained the laptop against a job sheet no[protected]Log Information). They intend to repair/replace the Mother Board in ‘a few days time’. Meanwhile, despite complaints to SONY INDIA, the company has chosen to show complete neglect.
With a globally reputed company like SONY such poor workmanship and service neglect is not expected. Nor is this acceptable for an extremely expensive model as VAIO –VGN. The users dependent on such top-of-line models cannot and should not be held at ransom because of manufacturing defect. As a senior manager, I am completely dependent on the data stored in the laptop and its functioning. With the machine giving faults repeatedly, the system is not acceptable to me.
Besides the above defect, its mouse sometimes stops working and begins to function only on restarting the laptop.
I cannot risk my meetings and official works with a defective machine as this. SONY INDIA & Sony Service Centers need to take wiser decisions and immediately replace defective laptops. Let the defective pieces be sent to QC unit at SONY HQ for examining why such defective unit was cleared for sale or if spurious components are being fixed in their machines.
We hope SONY CORPORATION / SONY INDIA wake up to give value for the expensive machines they sell.

Hi,
My name is Meenu Arora, unfortunately on 10th August 2008, I have purchased a Sony Ericsson w380i from one of the shop of delhi. From 10th August itself my bad time has started. I bought this phone for my personal purpose but frankly speaking could not use this phone for my personal purpose even for a single day. This phone has network problem, while talking ( if anytime phone gets connected by chance) phone gets disconnected, there is one special feature been told to me, called gesture control, even this feature did not work for a single time, For network which is a basic thing for any mobile, I have submitted this phone to the Sony Ericsson Service Centre, Darya Ganj, Delhi for 6 – 7 times and every time they have assured me that my phone will work fine now, but it is still not working and it is in the same condition. Service Centre people claims that they have changed all the parts of my mobile and given me the new IMEI Number also which is all in vain, because this mobile is not at all working.

The basic problem which i feel in this mobile is the network problem. While making a call, The network stops and at that time my call immediately get disconnected. Many a times, my friends n relatives make a complaint to me that my phone is coming "not reachable". I also have a nokia mobile phone with the same airtel connection in it with no any such problem. Sometimes even when i try to call from my nokia mobile to this Sony Ericsson, it comes as not reachable.

Now I have few questions, My warranty period is going to be over on 09th August 2009, what will I do with this faulty phone now?? As of now my patience is almost over so I am not going to deposit this phone again and again in the so called Sony Ericsson service centre.

Now I do not want anymore repairs on this phone, wants this to be replaced as soon as possible or else refund my money. Otherwise, I have no choice instead of sending a legal notice to your company or go to the consumer court.

I know that Sony Ericsson is such a branded company I never expect this type of service.

Looking forward positive and Favourable response from your side as early as possible.

Need your immediate intervention to get Justice regarding this.


Regards,
Meenu Arora
[protected]
Email id :- ameenu.[protected]@gmail.com

For your reference:-
Old and Original IMEI Number – [protected]
New IMEI Number - [protected]

Respected sir,

I beg to state that I were using SONY ERICSSON MOBILE PHONE - J120I mobile of connection AIRCEL no. [protected] and lost my phone monday JULY 13, 2009. I am undermentioning the detail of my mobile as under performa for your kind consideration.
Kindly accept it for your kind action at the earliest and oblige me and I am very great ful to you Sir. Please help me Sir.
Thank you.

Your Sincereley
Hemachandrababu

Following info:

Your Name: HEMACHANDRABABU
Address: 143/1, BHARTHIYAR STREET, KOSAVANPALAYAM, THIRUNINRAVUR-602024
Phone Model: SONY ERICSSON MOBILE PHONE - J120I
Make: SONY ERICSSON MOBILE PHONE
Last used No.: [protected] (As remember!)
E-mail for communication: [protected]@gmail.com
Missed date: 13/07/2009, MONDAY

I purchased “SONY” Cybershot Model DSC S650 purchased on 1st November, 2007 and in July, 2008 onwards it is not working. Seller not ready to repair or replace. original bill & warranty card retained by the seller when handed over the camera for repair and now they refused to give and not attending phone as they are in Mumbai.
Talked to sony india and they refused to attend compalin in absence of bill & warranty card.
I spent rs, 7800/- for purchase of above camera. Now I lost everything neither camera nor money.
What is to do, please help

Hello,

I purchased a mobile of Sony Ericsson P1i in the month of Nov. (2009).

Touch screen of the mobile is not functioning. I went to service centre last time and they demanded time of 2 days by saying that all the contact details stored in the mobile would be deleted.


Please look in the matter as soon as possible other wise I will opt for the consumer court.


Thanks and regards

Sachin

Mob.:[protected]

Customer Inquiry


I have purchased one sony ercssion mobile model W595 in your authorized sony center show room. Trichy-18.


At the time of enquiry your dealer certified that W595 mobile having 3G future with Video call function.

But your product W595 takes 5 to 6 sec for deleting song (6000 KB) from memory card.

There us no front camera port for video call function. Rear port only accessable. (Actually 3G means high technology network with 2 MB / sec speed)



Product was delivered with accessories & quick guide only. There is no owner’s operating manual with specification.
I don’t no that phone spec and detailed operational function.

Highlights:

Absence of committed function (3G future)
Software upgration in existing registered model (W595)
Product selling without specification and operational manual

All of are coming and under illegal.

Requirement:

I am not satisfied about your particular model (W595) please exchange your W595 with equalient new 3G future with walk man series mobile.

Failure of about cause I will be taken legal action under consumer protection act.

Thanks & Regards,


R. Loganathan

For your ready reference

Product Model - W595

Product Code - 50697284

Date of Purchase - [protected]

Dealer Name & Address - Sony Center, Thillai Nagar, Trichy-18.

IMEI No - 35296603 – 070420-5

Serial No - BX 900 KDKHX

Sir,
I've continuosly approached the service center people of sony ericsson for my mobile phone, model name : f305, i'm regularly facing the problem in this mobile phone. I bought this mobile phone just five months back, & I've approached sony service centers for more than 5-6 times for submitting my handset excluding the time and money, which I have wasted for again collecting the handset n next day complaining it again... I've lost several important datas n contacts which were flashed during the repair of my mobile phone.
I've also tried several times mailing them and asking them to attend me, but they aren't showing any interest.
I hereby, request you to please take up this complaint and help me get the replacement of my mobile phone.

Yours Sincerely,
Chetan.B