Sony India Complaints & Reviews

We had submitted our phone W580i to Sony's service center at Sheikh Sarai, New Delhi after several follow ups with their Okhla center and Arun Watch shop whose numbers we were provided earlier. The phone was submitted on 23rd June 2009 (Work order # SE309RMV10085)and was still under warranty for cracked keypad. It was sent several times earlier also at sony's okhla centre (which is closed now) but the problem was never resolved. Even when it was submitted on 23rd June, there was no update given and the phone never came back. After several follow-ups and reminders with the service center and sony's customer service (complaint #[protected], the phone finally came back to the service center after more than 7 weeks and we were surprised to know that the phone has not been worked upon. The reason was “The keypad is not available”. This is despite the fact that the phone still sells in the regular market and it is surprising that Sony does not have a keypad available for such a phone. Further, this information was provided to us after 7 weeks during which we had to suffer with a makeshift phone and there was ABSOLUTELY no response from sony's team. I was given the number of Mr. Nitin Arora and Mr. Neeraj Jalota who are supposedly senior people in the Sony team to handle customer problems. I do not know if they really solve problems since they NEVER PICK UP THEIR PHONES. Also, there is never a call back from them. If this is how Sony Ericsson is working and this is the behaviour of senior people in the organisation, we can understand the poor state of affairs in resolving a customer problem. This is the poorest service that I have ever seen specially coming in from a company like Sony.

This is when out of 4 people in our family, 3 own a Sony Ericsson phone and one of them is the Xperia.

I want your help in resolving this problem and for Sony to replace the phone if they are not able to provide a replacement keypad after 7 weeks. In fact, the non-availability of the keypad has been told to us for more than last 4 months by the Okhla service center which is closed now.

Looking forward to your response.

Best Regards,

Umang Srivastava
Director
Aristos Creations Pvt Ltd
New Delhi, India
Email: [protected]@aristosgroup.com
Mobile: +[protected]

I HAVE PURCHASED A SONY ERICSSON MODEL NO.S500I, IMEI NO. [protected] FROM THE AUTHORISED DEALER OF SONY UK ENTERPRISES, SCO NO-64 SECTOR-11, PANCHKULA (HARYANA) VID EBILL NO.6234 DATED 22.02.09, PHONE4632755. AFTER FIVE MONTH PHONE CRACK IN DISPLAY AND ON 28 JULY 2009, I GO TO SERVICE CENTRE OF SONY CHINTPURNI CELL SOLUTION SCO-37, SECTOR-11, PANCHKULA FOR CHANGE OF DISPLAY IN WARRANTEE BUT SERVICE ENGINEER OPEN THE MOBILE PHONE AFTER BREAKING THE ORIGINAL SEAL AND FOUND DISPLAY IN USE WAS FAKE CHINEES MATERIAL. I GO TO DEALER UK ENTERPRISES BUT DEALAR WAS GONE AFTER CLOSER OF SHOP FROM THE SCO 64, HE CHEATED ME. PLEASE ACTION ON THE DEALER.

THANKING YOU

MEHARBAN

I have been using a sony ericsson W580i for about 1 year.It recently developed a speaker problem.I gave it for servicing at the sony ericsson service center at Kottayam, Kerala.They did repair the speakers at a nominal cost of Rs 350 however, they damaged the phone's display.They are telling me that the damaged display was not fault and refuse to accept there fault.I am sure there was no display problem before giving it to the service center.Now about 1/4 th of the display is completely black in colour.

With due respect.I am Bijan Panigahi.I Purchased a Handycam on Finance by Bajaj Consumer loan finance on my a/c .From the date of purchased handy cam to till date i have not get a peice of paper in hard copy or softcopy reg.the transaction or any information as well as i also donot know my loan account no.

The loan has bean cleared on time as it was in BANK ECS mode.No one was bounsed.

But after one month i got sms to pay again the EMI amount which was fraud case.


Also i have several sent mail before one month in their webpage available but yet to get reply.Also i found that nowhere their people / are contacted.
I want to acknowledge this issue to you & later it will be taken to court of law.
I don't received my orignal bill & nodues certificate till now.please send me orignal bill & nodues certificate as soon as possible.
Bijan Panigrahi(Advocate)
LLB, [protected]

Hi frds,

This is Balaji from india.

One month back I gave my troubled sony ericsson mobile to a service centre in hyderabad, up to now i have been enquired 5 times for the same but they didn't give any good response to me . now i want to escalate this to sony ericsson.

Can i get any email Id or Phone number of sony ericsson custmercare ?????

If any one knows the details pls mail me. my mail id balu.s.[protected]@gmail.com

Thank you very much!!!

Hi Team,

I have purchased a cell C510, IMEI No[protected] on 26th July 09, from SPICE COMMUNICATION, Outlet 1:ShopNo.112-113, Main Market, Gurgaon-122001(Haryana).

On next Day Monday Evening Cell get hanged, after some time it get start working again on thuresday night Menu Key, Nemeric Key No-5 stoped working, I was not able to check or change anything even not able to disconnect the call, ringtone was getting changed itself, Not getting dailed, recived & missed call info aswell, So irritating & pathatic, i missed my clintes call & imp interview call & went with complainet on saturday to dealer, he responded so rudely & said he can not do any thing & asked to go Sony Ericsson service Center & get cell repaired, I said this is very new 4-5 days old Cell & do not want to get it repaired, want replacement.On Monday 3rd aug '09, I sent a compaint but by mistake i sent it to UK Support Team, they revert back with compaint No-X Ticket[protected], 2 but that was of no use, I called up Coustomer Care on same day minimum 5-7 times in a day expained my all problem origanal bill no, dealer info, contact No, they asked me to visit Sec-18 Service Center for Help & Job Sheet No. so that Customer Care could lock the complainet for further support & replacement.I went on Sector-18 Gurgaon Sony Ericsson Services Center they said they do not have key Pad & they will have to update new software it will take more time & asked me to go to Sony Service Center Infront of Sahara mall, Shop No-114 DLF Phase-2, Gurgaon, I went there they said charges would be Rs 1475 to get new Key Pad & repaire this Cell, I was totally hopleess & frustated by the such renowned company Service center services, I paid Rs 1475 & get my cell repaired & they did not made any Job Sheet nor provided any recipt of repairing charge & I informed this to Customer care at same time they gave me a complaint No[protected].Again after 1 week on 12th Aug'09 again cell get hanged, i am not able to attend the call, not able to change & check any thing.

Now this 3rd time in 2 weeks when cell stop working & i am writing this complaint to u i had informed Customer Care 5-10 times in 15 days, had visited 2 times their service center & 2 time dealer shop, called customer Care 10 times for action and support, now i am totally helpless & hopless mentally harshed, unnecessary bills owing not able to disconnect the call, I have decide to send a leagel Notice to Sony Ericsson, Dealer & Service Center & will move to Consumer Court under consumer protection Act 1986.
Want Your Guidence.

This is Sandeep Kumar Salunke from Raipur (C. G.). I am a Microsoft Professional from pune. Recently om 28th of July I have purchase one Handset(Sony Ericsson--W205) from Raipur for Rs. 5700 with bill.

After 2 days the problems are start occuring in my set so I went to service center for resolving the problem they just do the software updation and give me back again in few hours the problem came, than again I went their and I complained about it again they have done something on my phone. But still it not resolved. I think they are fooling me out, now I dont know what to do. Here I am sending you the service center details with their contact no. please help me out .

My Details:

Sandeep Kumar Salunke
Raipur (C. G.)
[protected]
[protected]@yahoo.com


Service Center Details:

Pioneer Technology Services
Batavia Bhawan, city kotwalli chook, malviya market, Raipur
[protected]

Dear Sir/Madam,

I had purchase Sony Ericsson mobile set no.W580i on January 22, 2009.After using it for few month i am facing various technical problem with this set like display problem, connector problem, key pad problem, heating problem, sowftware problem, battery back up problem etc.There after i want to your service center in Lajpat Nagar(New Delhi Technocare, E-17, Ground floor, Central Market, Lajpat Nagar-2)for the servicing purpose.

I gave my mobile to them and the minimum time required by them for repair is 1 week.When i call them to enquire my phone status they required 1 more week to repair it and then after complition of second week i want there to collect my phoneThe only thing they repair was display screen of my phone and nothing else.

Than i went again to service center with bunch of problems and re submit my phone including back cover to change connector or battery and to repair other problems as well to Mr.Devender(receiving person). Mr.Devender asked me it took 4 to 5 day to repair.

And now i have gone after 2 weeks to receive my handset when i enquire about my back cover Mr.Devender told he did not submit my mobile back cover and they dnt even provide me new battery.

Now i m facing this type of problem. I want please reply me what should i do in this situation.

Respected Sir,

I have purchased a mobile model - w200i from C.G.ROAD, AHMEDABAD.

At present i am out of country. I have this phone at present. But in Australia, the conection of 3 ( vodaphone hutchion ) does not work . pl. sort out my problem

If you provide me customer service no of ahmedabad branch, i will contact there.

Regards

Nilesh

the show is showing our celebrities eating insects like lizard, mouse, grass hopper, big spiders and many more

plus all particpants support them all this is not creating a good impression on our indian culture i suppose we dont want to teach our children to eat this type of creature. we teach all kids to save lifes of animals n creatures n this channel shows how to eat them n thing they r great.

i dont see ne guts in eating all this thing infact its creating a bad impression on every person it shows the most dirty thing n there is no entertainment in killing n eating creatures

i request u to take sum action against this show n stop it

thank u

I have purchased Sony Ericsson W380i phone on August 15, 2008, when i insert sim card in the phone after reaching at home it was showing Network Error i checked with sales man he said that " Sir this is network problem check with your network provider" when i checked with my network provider they told me there is no fault in our network for cross checking you can insert other network providers sim in your cell. I check with another sim card and the problem was same.
Than i again went to the shop from where i purchased this cell phone than they said sir now it seven days completed we cant change this phone you have to send it for repairing. I sent that for repairing and repair center found its phone fault and they changed the some part of the cell phone and given me back. Network was OK but i couldnt use that phone due to bad experience in the begining. So i continue with my old phone and kept it aside. after 4-6 months i again start to use that phone and this time with the slighghtly network problem there was some problem in its flap screen. I again send it to repair and after getting repaired i again started to use that but after two days it started to show the same problem once again. I am still having the same problem and its going to complete One year of purchasing this phone, but i couldnt get the satiscation of new phone as sony is known for providing for their products. Please advice me how can i get proper satisfaction from my phone. I am really fed up with this phone.

I bought W580i last year, and as soon as its warranty was over, a month later the cell was not starting at all, when I checked out at the Sony Ericsson service centre at Thane, the guy to me that its IC and Motherboard was damaged. I don't know the reason WHY???.
It didn't fall at all, never fell in water, infact I took good care of it, there wasn't any symptoms any problem at all.
Now the SonyEricsson guy told me that its gonna cost me about 3000/-. Is that the cell normally has some problem after the expiry of its warranty. Its really bad on your part, also when I brought the cell back, I found that some button on keypad and also the ON/OFF button is damaged.
I need a explanation and a solution to the IC and Motherboard issue ASAP.

I'M NEVER GONNA SUGGEST ANY OF MY FRIENDS OR RELATIVE TO GO FOR SONY ERICSSON.

Dear Sir,

Please help me to track & find my lost mobile handset.
name: Krishna D Bakale
Address: 58/1, 5th cross, 7th main, Bhagirathi Nagar, BSK 3rd stage
Bangalore-85

Phone model: W550i
Make: Sony Ericsson
Last used No.:
E-mail for communication: [protected]@gmail.com
Missed date:[protected]
IMEI No.:[protected]

Please inform me through my mail id.

Regards.
Krishna D Bakale

Hello Sir/Madam,
I bought 'sony ericsson w595' model handset in Feb 2009 and its ear speakers are not working since April june 2009. It has not been yet 6 months, and there are technical problems in this handset. I never expected this kind of output from such a costly handset and with the brand name of "Sony Ericsson"!!! I'd really expect that you either exchange my handset or if you cannot take any strict action, then I want my money back.

SUBJECT -
Complaint in respect of fault in newly purchased Sony Ericsson Mobile, vide voucher No: -, Invoice No- MH / 01017/00001 / 9264, and Model No[protected] Sony Ericsson C510 Black, IME: [protected] and issue of replacement thereof.

R/sir,
In referance to the captioned matter undersigned is lodging this customer complaint.
That infact the said mobile is purchased on 2nd Aug.2009 from, The Mobile Store, Essar Telecom Retail Ltd, Shop No.3, 4 & 5, Shah Arcade, Vasudev Balwant Marg, Panvel. ( Navi Mumbai).
There is a Frequent problem of battery charging and early discharge and for the same, I approached your store mentioned in caption. We were reffered to Sony Ericsson service center in Old Panvel. Wherein our complaint has been lodged vide no- SE309KM110171 with service center ( M/s. Krishna Mobile Center). The tecnician there in examined the mobile handset and told that the motherboard is required to be replaced. We pressed for issue of D.O.A. certificate. The service Center owner told that at present he cannot issue D.O.A. certificate. However he assure to issue the same on Tuesday ie on 11 Aug 2009. Thereby consulting Sony Ericsson Company Executive.
Kindly do the needful in order to replace the mobile handset at your end. It is not expected from such qualified brand to not to provide service to the customer who approached your shop relying, keeping faith in your brand name and goodwill prevailing in the market.

It may be treated as any Customer Complaint which in Case not solve, give right to me to approach appriate Officers or Forum.

Thanking You.

Yours Faithfully,

Dhananjay M Chaudhari.

I contacted Sony serivce centre for three times and every time I get reply that part which you require is not available and please contact after a month.

Sony ericsson has a worst service ever seen.

When callled to the sony help line they gaave me a address of a service center which has been closed before 2 years.

In a city like Pune I am facing these problems then the situation would be horrible in the rest cities.

I strictly suggest every one not to buy Sony's product because of their bad service.

This is the link of my previous complain which I lodged yesterday

http://www.consumercomplaints.in/complaints/sony-ericsson-w200i-c228388.html..

Today when I went to the Sony Ericsson service center @
Aryan IT Services, Poddar Court,
gate no- 3, 2nd floor, 18,
Rabindra sarani, Kolkata, W.
Bengal, Kolkata - 70001 [protected]

Firstly they behave rude with me, one of the lady out there don’t know how to talk with a customer.. Simply spoiling Sony Ericsson’s name.

They returned me a faulty set and nothing was displaying at time of returning me the phone, the problems I was having with my joystick its not working properly and connectivity problem with computer and charger too and some time its showing memory card rejected.
And everything was fine leaving this, I was happy with my phone…

What they did only god knows, they provide me with this information that there is a problem in the liquid and I need to change the entire circuit board which is payable under warranty, my warranty is going to expire on this august (12/08/09) Now just help me out what should I do with a toy phone.. Nothing is coming in my display completely they destroyed my phone..…

They just provided me with fake information, that there engineer returned it..

As I am concern there is no problem like that or else they could have said me before taking it on (30/07/09) They asked me to give them money or else its of no use, ,

Simple they damaged my phone and now they denied to repair it with FOC.

They were showing me some of there own made documents if there is any problem with liquid they are not responsible & tried me to write on there satisfactory form someday later which they will keep in the dustbin..

As I am concern, my phone was Ok and working properly.

Please help me out so I can see my phone in that condition before giving them..

Avik Sarkar
[protected]

I have a sony ericsson w200i phone and its under warranty period. For last couple of weeks I am facing problem with my phone’s joystick, not working properly and connectivity problem with computer and charger too and some time its showing memory card rejected..

So I went to the service center Aryan IT Services,
Poddar Court, gate no. 3 2nd floor,
18, Rabindra sarani, Kolkata,
W. Bengal, Kolkata - 70001
[protected]

They lodged my complain on 30th July, 2009 with the above said problems..

Now Today when I called them up (06/08/09) in the morning and providing them with the work code no.. One lady from the other end told me that my phone’s display or liquid is completely damaged. When I asked her how?? She said me to visit the service center and I need to pay them regarding the damaged display within the warranty period.
Also I asked her what about my problems that I had.. she told I need to change my damaged display first.

When I handed the phone to Mr Manaoj who was in the reception over there, its was absolutely Ok and no sign of display problem even I am using it and never faced any problem with my display…

I don’t know what they did with my phone.. Or they want money from me with giving fake things of my display damage, my phone’s warranty is going to expire this month 12/08/09, Rather, If I assume that there is a problem with my display, so they need to replace that free of cost as its under warranty period. Isn’t that so..?

Please help me out regarding this and what should I do know..? These types of service centre are ruining the band name of SONY... People are loosing trusts and there behavior are horrible...

sir,
i had sony ericsson w 350 i, which i had submitted to its service centre on 19/06/09 for repairing(phone was dead) and my set was within warranty period (purchase date-16/08/08).since then i have not received my
set (it's almost a month and a half ). please help me.

IMEI NO.-[protected]

JOB SHEET NO-SE309VSV10204

address of service centre- vasnavi services
shop no- 6&7, plot no- 45-46, mohan park,
west guru angad nagar, laxmi nagar, delhi-92
(opp. bses and radhu palace)
ph no[protected], [protected]

Dear Team

i have bought my sony ericssion phone 28/10/2008 from mobile store . The phone was damaged and getting on after two days. i sent it to service center, they returnt my phone after a month and assure that phone will be replace if any prob will occurred. but last month phone speaker and jack was not working so i submit it to service center on 17/07/2009 and they gave me 10 days time.now 22 days has past but my mobile is still pending. they are not giving me any respons.

Pls help me

No body is giving response.
Here is the Mob: of the company person :
sandeep:[protected], [protected] arvind(Sony erricssion)


Job sheet no: SE -30 9VTC10410
Mobile model:k530i
Price: 7490