Sony India Complaints & Reviews

Hi, I am bought Sony Ericsson G900 mobile on 07 Nov 2008. I am usually customer of Nokia but looking at the feature of Sony Ericsson I got attracted and bought this G900 at the cost of Rs 20,000.When a person buys such a costly cell its always an expectation that it will beworkable with mentioned features. My expectation with the cell phone is to get the mentioned featured workable at least under warranty period. The day I bought the cell it was a big trouble for me till now, 7 to 8 time its been repaired. The majority of the time job sheet been created under Sony Ericsson Kalyan branch with poor service The Receptionist looks to be illiterate . Number of time I need to travel to Thane Sony Ericsson service center.Now in 11 Months of experience the cell was under repair center for 3 to 4 months this shows I not enjoyed the experience at all and its one of the worst experience I am having. I bought new Nokia cell so that once G900 go under repair I can use this. You can understand what impression running under my mind for G900 serviceafter spending 20K.

The Status is that the cell phone is again with non-workable status at RT Outsourcing Vikhroli (Mumbai) with“Hanging Problem and No display”. Now looking at the cell it seems the Display (screen) is getting changed. It’s hard for me to use cellc osting 20k having each part being repaired. It seems the problem exists with cell phone. The majority parts of the Cell phone is been replaced (Touch screen, Mother board, Displayscreen) and I think with such condition it’s not possible for me to accept the repaired cell phone further.
Now i got call from them to collect cell. I asked them for get it replace by RT Outsourcing and even sony ericsson service center they are not doing it. what i do they are not ready to do that.
I not accepted the cell yet can anyone please tell me wht i do.

Cell Details : Product Name : G900 IMEI :[protected]
Current Workorder Number : SE309RT111920

Regards Ajit Barai [protected]

I had given you two sets of Sony Music systems for repair on 25/08/2009 to M/s Club Electronics, authorized service centre for SONY, which were handed over to me on 27/08/2009 saying that these have been repaired and functioning perfectly, and was charged Rs.7000/- for repairs.

On installing the system at my home the system again started giving problem so I called sony's office the same day i.e 27/08/2009 around 4 PM and spoke to Mr. Dinesh ( Enigneer who repiared ) and was told that he would visit and check the same at the site.

After a week when nobody came I called again and got the same answer and the person gave me a complaint number I/12/05. The other system also started giving problems.

But again the same response when I called again, again I was given a complaint number K/14/03.

Since there was no response from their end I visited their service centre at south extension on 14/11/2009 along with both the sets which were kept there and another Job Information numbers were given.

I recieved a call from them that I would have to pay Rs.3000/- for repair of one set.

I wish to inform you that you that these people are using spurious or sub-standard parts for repairs that is why the set gets damaged the same day. This is their modus of working so that the poor customers come back to them and they keep on charging them again and again.

sir,
this is to inform that i have purchased a f305 handset which i am nor satisfied with. 0.1 mb of phone memory automatically reduces in 2 or 3 days. also there is a problem regarding the presets of music player changes as soon as song is changed. the o and x keys are losing their colour. i have already reported my problem to e-17 sony ericsson service centre. they updated the software but nothing happened.
thanking you
vijay kalra
[protected]

Re: REPLACEMENT OF CELL PHONE(K 550i)


Sir,

Iam a great member of your Sony family for the last 5 years.I request you to visit my residence once to prove this point.I don’t use any other brand than the spell bounding term SONY.I use Sony tv,handycam,home theatere,digital camera for a long time but all these products are trouble free.But it was my ill fate that inspired by these performances I brought a SONY(550i) cell phone on 04.12.2008.After the very first month only the performance was not as per SONY standards.So long it was functioning I did not have time to rectify minor defects.But off late since 23/10/09 I am really disappointed.Till date I have given my set for repair at Babli Media-Gariahat but it is not working.First I was told the Software was upgraded(vide work order SE309BMG10963) but it only worked for 4 days.Again the same problem occurred and I gave it to your service centre(work order SE309BMG10983) AND THIS TIME I WAS TOLD THE Mother Board was changed all the way from Chennai but not to any effect.Again I was forced to send the set at your service centre on 13.11.09(work order SE309BMG11174).

I request you to see that this set is replaced at the earliest as they are unable to repair the same but are harassing me time and again.

SET IMEI----[protected]
BATTERY---18075SWLBTN


YOURS FAITHFULLY


RAJYESWAR ROY
122/B ANANDA PALIT ROAD,
KOLKATA-14
[protected],[protected]

I am now in Dubai. on sept 21 me buy a sony ericson mobile model G705.shop name is Royal status,behind astoria hotel dubai. After 10 it has no display and not working then i went to that shop and asked what is the complaint then the technician said its software was gone and he repaired that.the same problem repeated 4 times and now i buy a new mobile for my use. the shop owner said sony ericsson have only warranty he will not replace that with new one what i will do.

Last year I purchased Sony Ericsson G900i Touchscreen mobile woth Rs. 21200.
In last month on 08 Nov 2009 gave my mobile for servicing in Mumbai. Till date i have not received any update from Servive Center.
For same I logged complaint with Case ID 85671892 on 5 Nov 2009 and They gave me assurance that they will revert me within 48 hrs. Till date i have not received any update for my request.
I called on Toll free number for asking update as well as for not received any update for last Case ID 85671892, but i don't received any positive response from them.
I am suffering second time with service delivery of Sony Ericsson for same issue. That time i gave my handset twice for servicing & wasted my two visits to Service Center.

Now I want to take some serious action against them.
Can anybody assist me ?

Thanks & regards,
Yogesh

sir/madam,
i hereby to inform you that , i bought a sony ericsson on 20.2.2009 for 8000 rs , still one year is not over and i gave the mobile for service 3 times still i didnt get the problem solved . i think i bought the mobile for giving to service only i am very much wrecked on buying this mobile for so much cost . i am not in a position to use the mobile for any emergency . and also i lost my patience for giving service again and again. after the warranty what i can do with the mobile , i dont know what to do now with this . i think i can give your mobile back to the company . and i wil take the cost as my punishment. my EMI no is [protected]. please do the needful

Am using this mobile since 2yrs. 3-4 times there was software complaint so i updated it from responsible service centers. From 2days am experiencing that my mobile displaying like a negative photograph, but no display of any colors. this problem am experiencing 4 d 1st time. WHAT I HAVE 2 DO NOW???

I own a sony ericsson HPM-85 headset purchased on[protected] from CELLULAR WORLD TRIVANDRUM,which has warranty coverage of 1 year.By[protected] one side of the headset seized to work.I approached the SYNERGY SERVICES-A DIVISION OF PROMPT SERVICES(SONY ERICSSON CERTIFIED SERVICE CENTRE, PATTOM, TRIVANDRUM) and submitted the required documents to replace/repair my headset on[protected].The work order is

SES09 SYS10599

The customer executive told us to wait for 3 weeks to replace/repair the headset. I have been contacting the center on the following dates:

26/03/2009
12/04/2009
28/05/2009

for obtaining my replaced/repaired product.But they have telephonic-ally replied me that they will contact me back when the shipment/courier arrives.Till date(11/11/2009) i have not received any calls from the centre,when i approached them on 11/11/2009, they accused us at being late to receive the headset and .The headset was returned to us WITHOUT ANY REPAIR/REPLACE from SYNERGY SERVICES, PATTOM, TRIVANDRUM, KERALA. I suspect that they have used the product without informing us that it has arrived, and i have been forced to accept the OLD HEADSET ITSELF in an UNSEALED CONTAINER and have been deprived of my rights to warranty AT THIS DATE.


The MANAGER treated me very badly with unpolite words and ushered words of abuse towards me when i demanded that my headset is not repaired/replaced and that it should be done,the manager said that they are not responsible for the condition of the headset. Since i don't have any proof for the telephonic conversations, i am treated as if it was my neglect to collect the headset. The manager denied us to obtain details about the REPAIR DATE of the product.Since SONY ERICSSON has specifically included in the WARRANTY CONDITIONS that

"IF SONY ERICSSON REPAIRS OR REPLACES THE PRODUCT, THE REPAIRED OR REPLACED PRODUCT SHALL BE WARRANTED FOR THE REMAINING TIME OF THE ORIGINAL WARRANTY PERIOD OR FOR NINETY(90) DAYS FROM DATE OF REPAIR WHICHEVER IS LONGER."

When I pointed out this clause in the SONY ERICSSON WARRANTY CONDITIONS, the manager replied that the clause is not applicable to his centre (SYNERGY Services a.k.a. PROMPT Services,Pattom), clearly defying TERMS & CONDITIONS of SONY ERICSSON. I EXPECT SONY ERICSSON TO TAKE INITIATIVE AGAINST THIS FRAUDULENT APPROACH FROM AUTHORISED SERVICE CENTRES AND THAT I WILL GET MY HEADSET REPAIRED/REPLACED WITH A NEW ONE.

The address of the service centre is:

SYNERGY SERVICES
TC 2/2410(2)
FIRST FLOOR,BETHEL TOWERS
PATTOM
TRIVANDRUM
695001
Ph:[protected]

I am from ranchi and my sony ericsson K550i is in warranty period . i had some problems regarding insert sim about 2 months ago . I went to your sevice centre situated at MAIN ROAD , RANCHI . They solved the problem but the repairment created problems like it is turned off now n then with a lots of hanging and white screen display. The battery also is not working properly.I went to the service centre many times but they return the phone wiyh the problem unsolved . please cooperate

I had bought the set on 14.08.2009.Immediatly the set erased data on memory chip three times.I went to the service station and updated the software three times but the problem remains the same.Then the concerned service station requested the company officials to change the set but they didnt accept and changed its PCB.But afterwards the phone didnt get signal.And i took the phone to the service station.They tried to sought out the problem but didnt get any result and now I want to replace the set because from the very beinning i bought, it didnt work properly

I am IITM student. 20 months back I have purchased K810i mobile phone. a month before i feel the hand set heated up when ever i'm charging the phone. one day that battery was broken while charging (due to heat). i gave to authorized service center they have taken 15 days for finding the problem and they returned my mobile. The reason they are telling mother board have problem due to short circuit in the board thats need 70% of mobile cost to rectify!!!. now that useless mobile with me... I have planned to send my mobile as 'GIFT' to Sony India.. (for showing the product Beauty). i never suggests any one to buy Sony Ericsson mobile!!! and far better to buy China mobile (to save the cost)

I have purchased Sony Ericsson Mobile K-530i on 28.10.08. On 1.10.09, I hv display problem and I submitted the phone with their Service Center in Rohini (Near M2K) vide WO/SE309RDC10977 dated 6.10.09. Today is 9.11.09, I have not received my Mobile back and nor any satisfactory reply from thier Service Centre. I have made several calls on [protected], every time they are giving same reply, "we have sent your mobile to chennai and you will get call back from our office within 24 hrs. but reget, one month has passed, I have not received any reply from them. Pls. advise

Dear Sir,

I lost my mobile phone with number [protected] in Chennai-89. This model of the phone is Sony Ericsson W705

Details of my mobile are as follows:

My name: V.Kumaresan
Address: 3/50,SR Kumaran Flats
1st cross street ,Sathya nagar Ramapuram
Chennai - 89.
Phone Model: Sony Ericsson W705(Sliding type)
Make: Sony
Last used no. [protected] (same as my current number as I deactivated the SIM )
Email for communication: [protected]@lntecc.com,[protected]@yahoo.co.in
Missed Date: 08/11/2009

IMEI No.:[protected]

Kindly do the needful and help me.

I had bought a sony erricson f305 phone which soon developed problems with its screen. I gave it to repair workshop of sony ericsson at lajpat nagar , new delhi.

The phone has been submitted on 22/8/2009 and since then i havnt got ma phone back. They claim that parts required to repair are short. how can that be ? That sony ericsson ..the company to who makes the phone is short of its parts?

I want to know what legal action can i take? and how? Work order number being SE 309 CEC 14836

dear sir,
i had purchase a mobile set(sony ericsson W580i) dated:-12/07/2008 from:-life style, shop no:-7, subham market complex, ram mandir squre, bhubaneswar, phone no:[protected], mob:-[protected].tin no:-[protected].after two months the hand set had some problem it was sorted out by sony ericsson customer service centre dated-20/09/2008 (case id:-20B[protected] again after four months the hand set had some problem it was sorted out once again by sony ericsson customer service centre dated:-18/03/2009(case id:-SEO[protected]) after second service i asked the customer service officer to change my hand set & issue a new hand set on its place, but they denied.& told that the problem will not occur again .Again after warrenty period on dated :-07/10/2009(case no:-SE309RBH11343) and charges for it was Rs. 306/-.After repair on the same day in the evening the hand set dead & not function, again i asked the customer service officer to change my hand set & issue a new hand set on its place, but once again they denied & told that i will be charged for what ever expenses occurs.

yours faithfully,
ASIM KAMAL BEURA,
E/290, G.G.P.COLONY, RASULGARH,
BHUBANESWAR-751010
PHONE NO:-[protected]
[protected]

I can't connect & synchronise my sony ericsson w205 with PC suite due to it only showing file transfer option not PHONE MODE.
please give me valuable suggestion to connect to PC suite.
Thank you very much.
Regards;
Vikash Sharma.

Hi,

I have purchase Sony Ericsson W705 on 23-Oct-09 from Mobile Store in Rajkot, &

on 4-Nov-09 my call register was empty so i tried to open the Phone contact even dat was empty & phone was shutdown so tried to restart the phone but only the key pad was light up without display on the screen.

So i took the phone to my nearest authorised& certified Sony ericsson service center KAIZER Telecom-Navi Mumbai were i was been told that the mother Board is Faulty after trying to reload/upgrade the software.

I even went to Near by Mobile Store & asked them to replace my Phone by New one they agreed to do so once they received the DOA from SonyEricsson.

I am extremly diapointed & annoyed by this issue that the New High end phone fron Sonyericsson is getting fault winthin period of 12 days.

I insist to replace this phone instead of repairing.



Nikhil Dawoor
M:[protected]


IMEI/SERIAL NO: [protected]

WORK ORDER NO: SE309KT111524 (KAIZER TELECOM-NAVI MUMBAI)

I bought Sony Ericsson F305 in Feb-09. After 3 months its connector was not working fine. than i Visited Sony ericsson service centre at Baroda. they just cleaned the connector and gave me back. this thing happened three times in last 2 months. last time when i visited the Sony service center before Diwali i asked him to "Pl . Change the connector" they refused to do so. and told me that when it will not work completely than we wil change it. After Diwali the connector stopped working and i went to the sevice centre and they opnned the mobile and told me that "According to our Warranty Policy the Litmus sticker is red so we can not change connector if you want to change than it will chargable "
I asked him that before Diwali i came here for it and asked you to change it, at that time you didn't change it. He replied me that "now According Our warrnty policy it not possible to change becuse its litmus sticker turns in to RED color so Its LIQUID DAMAGE".

Here My question is "How can a company trust on the very small Litmus sticker that Mobile phone is 100% or 50% or 25% Liquid"

They refused to make the complian sheet regrding this issue.

Dear Sir,

I have a Sony Cyber Shot DSC - T300 whose LCD display screen got damaged. I took the same to the SONY INDORE service center where they gave me a very high repairing cost of Rs. 12276 inclusive of all taxes for just repairing a LCD Screen. I denied to make such a high cost after which the service center said they will try and offer some discount for repairs. Later they communicated to me the cost to be Rs. 5997 inclusive of all taxes.

I dont know how they arrive at the cost of Rs 5,997 for repairs. Also, the calculation stated in the documents reveal the way they calculate is based on the total cost of the camera and some percentage was applied as a charge towards the repairs of the LCD screen and not the actual cost.

I feel that the service centers charge a cost based on their comforts. I communicated this concern to Sony head office & customer service greivence department but didn't get any solution. I finally had to pay Rs 5,997 to get my camera back. I still feel I have been cheated and charged a very high cost of repairs.
This has lead to so much stress and tension for me as all this follow up with Sony India started on 24th Oct 2009 till 3rd Nov 2009 when I didnt find a way to solve this issue.

Job no. 10670940, serial no. 5431321

Kindly look into the matter and oblige

Raina Jain