Sony India Complaints & Reviews

Am using this mobile since 2yrs. 3-4 times there was software complaint so i updated it from responsible service centers. From 2days am experiencing that my mobile displaying like a negative photograph, but no display of any colors. this problem am experiencing 4 d 1st time. WHAT I HAVE 2 DO NOW???

I own a sony ericsson HPM-85 headset purchased on[protected] from CELLULAR WORLD TRIVANDRUM,which has warranty coverage of 1 year.By[protected] one side of the headset seized to work.I approached the SYNERGY SERVICES-A DIVISION OF PROMPT SERVICES(SONY ERICSSON CERTIFIED SERVICE CENTRE, PATTOM, TRIVANDRUM) and submitted the required documents to replace/repair my headset on[protected].The work order is

SES09 SYS10599

The customer executive told us to wait for 3 weeks to replace/repair the headset. I have been contacting the center on the following dates:

26/03/2009
12/04/2009
28/05/2009

for obtaining my replaced/repaired product.But they have telephonic-ally replied me that they will contact me back when the shipment/courier arrives.Till date(11/11/2009) i have not received any calls from the centre,when i approached them on 11/11/2009, they accused us at being late to receive the headset and .The headset was returned to us WITHOUT ANY REPAIR/REPLACE from SYNERGY SERVICES, PATTOM, TRIVANDRUM, KERALA. I suspect that they have used the product without informing us that it has arrived, and i have been forced to accept the OLD HEADSET ITSELF in an UNSEALED CONTAINER and have been deprived of my rights to warranty AT THIS DATE.


The MANAGER treated me very badly with unpolite words and ushered words of abuse towards me when i demanded that my headset is not repaired/replaced and that it should be done,the manager said that they are not responsible for the condition of the headset. Since i don't have any proof for the telephonic conversations, i am treated as if it was my neglect to collect the headset. The manager denied us to obtain details about the REPAIR DATE of the product.Since SONY ERICSSON has specifically included in the WARRANTY CONDITIONS that

"IF SONY ERICSSON REPAIRS OR REPLACES THE PRODUCT, THE REPAIRED OR REPLACED PRODUCT SHALL BE WARRANTED FOR THE REMAINING TIME OF THE ORIGINAL WARRANTY PERIOD OR FOR NINETY(90) DAYS FROM DATE OF REPAIR WHICHEVER IS LONGER."

When I pointed out this clause in the SONY ERICSSON WARRANTY CONDITIONS, the manager replied that the clause is not applicable to his centre (SYNERGY Services a.k.a. PROMPT Services,Pattom), clearly defying TERMS & CONDITIONS of SONY ERICSSON. I EXPECT SONY ERICSSON TO TAKE INITIATIVE AGAINST THIS FRAUDULENT APPROACH FROM AUTHORISED SERVICE CENTRES AND THAT I WILL GET MY HEADSET REPAIRED/REPLACED WITH A NEW ONE.

The address of the service centre is:

SYNERGY SERVICES
TC 2/2410(2)
FIRST FLOOR,BETHEL TOWERS
PATTOM
TRIVANDRUM
695001
Ph:[protected]

I am from ranchi and my sony ericsson K550i is in warranty period . i had some problems regarding insert sim about 2 months ago . I went to your sevice centre situated at MAIN ROAD , RANCHI . They solved the problem but the repairment created problems like it is turned off now n then with a lots of hanging and white screen display. The battery also is not working properly.I went to the service centre many times but they return the phone wiyh the problem unsolved . please cooperate

I had bought the set on 14.08.2009.Immediatly the set erased data on memory chip three times.I went to the service station and updated the software three times but the problem remains the same.Then the concerned service station requested the company officials to change the set but they didnt accept and changed its PCB.But afterwards the phone didnt get signal.And i took the phone to the service station.They tried to sought out the problem but didnt get any result and now I want to replace the set because from the very beinning i bought, it didnt work properly

I am IITM student. 20 months back I have purchased K810i mobile phone. a month before i feel the hand set heated up when ever i'm charging the phone. one day that battery was broken while charging (due to heat). i gave to authorized service center they have taken 15 days for finding the problem and they returned my mobile. The reason they are telling mother board have problem due to short circuit in the board thats need 70% of mobile cost to rectify!!!. now that useless mobile with me... I have planned to send my mobile as 'GIFT' to Sony India.. (for showing the product Beauty). i never suggests any one to buy Sony Ericsson mobile!!! and far better to buy China mobile (to save the cost)

I have purchased Sony Ericsson Mobile K-530i on 28.10.08. On 1.10.09, I hv display problem and I submitted the phone with their Service Center in Rohini (Near M2K) vide WO/SE309RDC10977 dated 6.10.09. Today is 9.11.09, I have not received my Mobile back and nor any satisfactory reply from thier Service Centre. I have made several calls on [protected], every time they are giving same reply, "we have sent your mobile to chennai and you will get call back from our office within 24 hrs. but reget, one month has passed, I have not received any reply from them. Pls. advise

Dear Sir,

I lost my mobile phone with number [protected] in Chennai-89. This model of the phone is Sony Ericsson W705

Details of my mobile are as follows:

My name: V.Kumaresan
Address: 3/50,SR Kumaran Flats
1st cross street ,Sathya nagar Ramapuram
Chennai - 89.
Phone Model: Sony Ericsson W705(Sliding type)
Make: Sony
Last used no. [protected] (same as my current number as I deactivated the SIM )
Email for communication: [protected]@lntecc.com,[protected]@yahoo.co.in
Missed Date: 08/11/2009

IMEI No.:[protected]

Kindly do the needful and help me.

I had bought a sony erricson f305 phone which soon developed problems with its screen. I gave it to repair workshop of sony ericsson at lajpat nagar , new delhi.

The phone has been submitted on 22/8/2009 and since then i havnt got ma phone back. They claim that parts required to repair are short. how can that be ? That sony ericsson ..the company to who makes the phone is short of its parts?

I want to know what legal action can i take? and how? Work order number being SE 309 CEC 14836

dear sir,
i had purchase a mobile set(sony ericsson W580i) dated:-12/07/2008 from:-life style, shop no:-7, subham market complex, ram mandir squre, bhubaneswar, phone no:[protected], mob:-[protected].tin no:-[protected].after two months the hand set had some problem it was sorted out by sony ericsson customer service centre dated-20/09/2008 (case id:-20B[protected] again after four months the hand set had some problem it was sorted out once again by sony ericsson customer service centre dated:-18/03/2009(case id:-SEO[protected]) after second service i asked the customer service officer to change my hand set & issue a new hand set on its place, but they denied.& told that the problem will not occur again .Again after warrenty period on dated :-07/10/2009(case no:-SE309RBH11343) and charges for it was Rs. 306/-.After repair on the same day in the evening the hand set dead & not function, again i asked the customer service officer to change my hand set & issue a new hand set on its place, but once again they denied & told that i will be charged for what ever expenses occurs.

yours faithfully,
ASIM KAMAL BEURA,
E/290, G.G.P.COLONY, RASULGARH,
BHUBANESWAR-751010
PHONE NO:-[protected]
[protected]

I can't connect & synchronise my sony ericsson w205 with PC suite due to it only showing file transfer option not PHONE MODE.
please give me valuable suggestion to connect to PC suite.
Thank you very much.
Regards;
Vikash Sharma.

Hi,

I have purchase Sony Ericsson W705 on 23-Oct-09 from Mobile Store in Rajkot, &

on 4-Nov-09 my call register was empty so i tried to open the Phone contact even dat was empty & phone was shutdown so tried to restart the phone but only the key pad was light up without display on the screen.

So i took the phone to my nearest authorised& certified Sony ericsson service center KAIZER Telecom-Navi Mumbai were i was been told that the mother Board is Faulty after trying to reload/upgrade the software.

I even went to Near by Mobile Store & asked them to replace my Phone by New one they agreed to do so once they received the DOA from SonyEricsson.

I am extremly diapointed & annoyed by this issue that the New High end phone fron Sonyericsson is getting fault winthin period of 12 days.

I insist to replace this phone instead of repairing.



Nikhil Dawoor
M:[protected]


IMEI/SERIAL NO: [protected]

WORK ORDER NO: SE309KT111524 (KAIZER TELECOM-NAVI MUMBAI)

I bought Sony Ericsson F305 in Feb-09. After 3 months its connector was not working fine. than i Visited Sony ericsson service centre at Baroda. they just cleaned the connector and gave me back. this thing happened three times in last 2 months. last time when i visited the Sony service center before Diwali i asked him to "Pl . Change the connector" they refused to do so. and told me that when it will not work completely than we wil change it. After Diwali the connector stopped working and i went to the sevice centre and they opnned the mobile and told me that "According to our Warranty Policy the Litmus sticker is red so we can not change connector if you want to change than it will chargable "
I asked him that before Diwali i came here for it and asked you to change it, at that time you didn't change it. He replied me that "now According Our warrnty policy it not possible to change becuse its litmus sticker turns in to RED color so Its LIQUID DAMAGE".

Here My question is "How can a company trust on the very small Litmus sticker that Mobile phone is 100% or 50% or 25% Liquid"

They refused to make the complian sheet regrding this issue.

Dear Sir,

I have a Sony Cyber Shot DSC - T300 whose LCD display screen got damaged. I took the same to the SONY INDORE service center where they gave me a very high repairing cost of Rs. 12276 inclusive of all taxes for just repairing a LCD Screen. I denied to make such a high cost after which the service center said they will try and offer some discount for repairs. Later they communicated to me the cost to be Rs. 5997 inclusive of all taxes.

I dont know how they arrive at the cost of Rs 5,997 for repairs. Also, the calculation stated in the documents reveal the way they calculate is based on the total cost of the camera and some percentage was applied as a charge towards the repairs of the LCD screen and not the actual cost.

I feel that the service centers charge a cost based on their comforts. I communicated this concern to Sony head office & customer service greivence department but didn't get any solution. I finally had to pay Rs 5,997 to get my camera back. I still feel I have been cheated and charged a very high cost of repairs.
This has lead to so much stress and tension for me as all this follow up with Sony India started on 24th Oct 2009 till 3rd Nov 2009 when I didnt find a way to solve this issue.

Job no. 10670940, serial no. 5431321

Kindly look into the matter and oblige

Raina Jain

Dear Sir/Madam

I has been purchased on 04 Dec 2008 and two months running well than aftger create softwear problems.i.e display white, display red lines & white lines, incoming call numbers not display.

(a) Firstly I was goes to sony ericsson service centre at Sahid Nagar Bhubaneswar (Orissa) and briefing them that problems kept mobile 15 days than after return same problem. Not OK

(b) Secondly I was goes to sony ericsson service centre at Bapuji Nagar, Bhubaneswar (orissa) 20 days kept my mobile and return. Not OK.

Dear sir,
I mysel[censored]sing sony ericsson k810i hand set purchased 2 year before now I am facing problem that my set is not charging properly, I am presently in job in Bokaro Steel city & thier is no service center I found in Bokaro steel city.
Please I am in problem help me & guide me that where is the service center in Bokaro Steel City (Jharkhand) or near by.

Thanking with Regard's

Sushant S Das

Dear sir,
I'm having w580i model at present and i purchased on Nov 07 released at that time with vodafone sim bearing num 91-[protected] .Now my mobile is not camera and mem card is not working properly i consulted service center in my town ,they said keypad flexi is gone . I searched for old model keypad flexi in hyderabad(AP),upto now i didn't get original flexi .so, please send details where can i get the original keypad flexi in AP.
johanson,
ongole-523001
AP

hello, my name is Ravi Barasker from 28, gopal pura maxi road ujjain (M.P)

the device details

company- sony sricsson

model- F305

IMEI no.-[protected]

Work Order no.-SE[protected]

i have purchased my phone on 15/05/2009 from "lotus vishala area dewas road ujjain (M.P) and after the 10 day's the problem were occured in the phone the problem is "when the phone is idel for 2-3 hours then at this time the phone is showing off to the caller and when one outoing is made then the phone is on " i told this to the service center after 10 days and they told to udate the software for this problem and i can update software 3 times and after this the problem is not solved the can suggest to replace a motherboard they can replace the motherboard 3 times but the problem was not solved at till.
the 5 months are spent in all this procedure and i can not use the phone after the purchase only 10 days
i can use a phone last i have give a phone on 19 sep 2009 and till i can not got my phone and the service center owner told 2-3 days after every 2-3 days and till today 31 oct 2009 i can not got my phone the service center owner give an commitment for replace a phone but they con not give any response to me
and i have complained to sony ericsson company but they also not given an satisfactory response so i want to replace a the defected phone please advice and take an action against the service center and company


service center "samriya marketing shop.no 13 ksheer sagar shopping complex ujjain "

TO,
SONY ERICSSON MOBILE,
INDIA.


SUBJECT :- COMPLAINT AGAINST SERVICE STATION

KIND ATTENTION,

PLEASE NOTE THAT I HAVE A COMPLAINT AGAINST YOUR SERVICE STATION.I DEPOSIT MY PHONE MODEL NO-K790I FOR REPAIRING OF CAMERA SIDE SWITCH,JOY STICK/NAVIGATION KEY AND CHARGER/HEADPHONE/USB CABLE CONECTOR AT YOUR SERVICE STATION(19 NETAJI SUBHASH MARG DARYAGANJ DELHI) IN WORKORDER NO-SE[protected] ON 13/10/2009.
I WAS CALLED ON 18/10/2009 FOR RECEIVING MY PHONE.AFTER REACHED SERVICE STATION I SAW THAT MY PHONE WAS NOT PROPER REPAIR AND BODY OF MY PHONE WAS BROKEN.SO I DID NOT RECEIVED MY PHONE FROM SERVICE STAION BECAUSE BODY OF MY PHONE WAS BROKEN BY YOUR SERVICE ENGINEER.
SO I DEPOSIT IT AGAIN IN WORKORDER NO-SE[protected] FOR PROPER REPAIRING AND REPLACING OF BODY COVER.
I ALSO REGISTERED MY COMPLAINT ON SONY ERICSSON CUSTOMER CARE VIDE COMPLAINT NO[protected]
SO I REQUEST TO YOU PLEASE REPAIR MY PHONE PROPERLY AND REPLACE MY PHONE BODY DUE TO MISTAKE OF YOUR SIDE OTHERWISE I WILL TAKE A LEGEL ACTION AGAINST YOU.


JITENDER TEVTIA
DELHI.
CELL NO-[protected]

I purchaised a mobile sony ericsson K810i from Kollam just 10 months before and my phone doesnot read memory card. It has been noted that for the past 4 months it reads for a second and then no signal of the same. Even though I asked for help through the web address given I received no reply. Please do the needful

EBD: Regarding the Outex-Delivery and Bad Customer Support of Sony Ericsson F305.




Against SonyEricsson Support (RTE Services),

Thanx for your prestige assistance for my Sony Ericsson F305!!!!!

My Device Agenda:

Company Name: Sony Ericsson
Device type: Mobile Phone
Phone Model: F305
Color: Black
Accessories: Charger, handfree,handset module, extra back cover, tiding thread.
No cable, no PC-Suite, One -year harware warrenty
Software Type: Java Phone
IMEI No: [protected]
Workorder No: SE309SSM10536
Created on: Oct 3 2009 5.02PM
Purchasing Date: Jan 12 2009.

Symptom Description: Emergent ON/OFF problem, no text no picture in display, Sound Shuttering



I am ABHISHEK Malik from Rohtak City, Haryana (India-91). with an adrres of the 828/14 guru nanak pura, rohtak-124001.
i have a handset of Sony Ericsson F305 with an IMEi no of [protected] with black color look.
My handset purchasing is 12, Jan 2009. i recently submitted my handset at Swastik Systems ( Shop No-07
Bapu Aasharam Market, Chotu Ram Chowk, zrohtak-124001.
almost more then 1month has been gone and i am still waiting for my handset for he conformation to be repaired.
i am not getting why you guys are taking so much tme to repair my handset.
my job sheet complaint numbers is SE309SSM10536 and the problem related with the handset is Swtich On/Off
with no display no correction in slow down process.
I am your regular customer and m dually dissatisfied with your services.i recently submitted my Sony Ericsson Xperia
handset for new Body skin setup. that is still under progress n you know more than 2 months has been done.i already
submitted my handset for a mutual software problem many times.I think Sony Ericsson just believe in selling products.
you guys are so irresponsible for your services and customer support.
you guys already delivered me a bloody brusty handset with a lot of problems pre-installed. i want a box banded handset with
an warrenty neither m gonno complaint about your service in consumer court. if i cn't tolrate your
brusty factor of customership.Its not my fault that i purchased your bloody handset and i will collect your evidence against your
irreregular sevices.I am not getting any support from the customer service centre in rohtak. each and every time when i visit the
service centre theytold me to have patience about the services. i paid 8200/- for my new handset and i want a new handset at any cost.its getting
enough for me to tolrate your serices.........


I got a call from Mr. Deepak Kak (RTEServices) regarding my Sony Ericsson F305 on Tuesday, October 27, 2009 at sharp 5:42 (GMT New Delhi, India). He told
me that Sony Ericsson will surely change my pre-defected handset Module with a new Box Packed Sony Ericsson
F305 I told him about my problem for my handset. I recently register and submitt my handset for a Display and Emergent
switch ON/OFF problem.I wrote an e-mail regarding the bad and non-responsible customer support of Sony Ericsson to Mr.
Deepak (RTEServices)..
Mr. Deepak Kak (RTEServices) have been told me the actual aspect about their Customer Support. He commit me to deliver a Box
Packed Sony Ericsson F305 as i have been mentioned in my previous E-mail. But now again the question is about your fake
commitments. The certified Service Centre at Rohtak City (Swastik Systems) is not delivering me any Box Packed. The Service
prefessional doesn't have any information regarding your fake commitment.They told me clearly that they are not gonno deliver
any Box packed Sony Ericsson F305.

What a miss-Syncronization you guys have in your own team.
Interesting is that, even the developers dn't know what they had been embeded in their Mobile Device.
The Award winning Technical Support and CSE is playing Blame game with their customers.
You guys just believe in selling mobile device instead of maintainning the CSE and Better Service facilites.
Now the Senior Personnals Starts proning the fake commitments.

Your support is just like a freek, a bunch of crooks. Mr. Deepak said something but Service Centre doesn't maintain
type o[censored]pdated info about my Box Packed Sony Ericsson F305. I already submitt my handset and i am not gonno
collect that piece of junk from there anywhere.
Whatever a legel terms and conditions said, in terms of Application. I done that, i send an application E-mail, Got fake feedback
and your roll-on statements. I just want all my JobeSheets history from that Service Centre at rohtak including all my service details,
parts found defected, Service Crieteria, and Specially how many times you guyz have been changed and reparied that handset from
the vary first day of my purchasing that bloody mobile Device.
That service presonnal Staff doesn't providing me any feedback according to your statements. hopefully you CSE will provide me the Service
Detail history of my Sony Ericsson F305. Now i don't think so anybody could help me in your Entire Organisation Sony Ericsson.
So i think Mr. Deepak, its much better to seek some legal aspect for my Money, Time, Resources and intention that i paid for your non-sense CSE and servicing facilities instead of requesting to your Company.
I try to contact many professionals in Sony Ericsson (RTEServices) but thry are ignoring my issue and just chilling out.
I think Sony Ericsson likely to be inquired by a Consumer Forum Board rather than inquiring a Customer.
Here i am having a list of all the Award wining blogs of Sony Ericsson Service support, Check them out and sort out my issues.

http://www.consumercourt.in/mobile/5100-problem-sony-ericsson-f305-unsolved.html
http://www.consumercomplaints.in/complaints/sony-ericsson-w810i-c67292.html
http://www.consumercourt.in/mobile-handset/3166-sony-ericsson-customer-care.html

just go and consult with your technical experts about all the details that u have been mentioned in Sony Ericsson F305 Website as:
1. Phone could be used as a modem.
2. Worsty PC-Connectivity
3. hangdown from a vary first day
4. Music Player problems
5. memory enhancement problems.

and specially the BAD CSE and FEEDBACK to all the customers.

Hopefully,

Complaint Board will help me.




Abhishek Malik

H.No. 828/14, Guru Nanak Pura, Rohtak-124001, Haryana (India +91)
[protected]@gmail.com,[protected]@in.com
Ph: [protected], [protected]