Sony India Complaints & Reviews

Dear Sir,

I purchased G900 handset of Sony Ericsson on 18/04/2009, within three month o[censored]se i faced problem of TOUCH SCREEN NOT WORKING on 28/06/2009 and i submitted the same in Authorised service center.

After continous follow ups i got it repaired on 12/07/2009.

On 16/07/2009 angain i faced problem of HAND SET GETTING HANGED. on 17/07/2009 again i submitted the same at authorised cervice center.

There is no reply of my mails from sony ericsson, the call center persons are not even ready to provide Sony Ericssons India Head Office Address also.

I need my money back as this is defective product having quality problem.

Please guide me in this matter.
Best Regards,

Sachin Deshmukh.
New Delhi.
[protected].

With ref to the subject matter, for your kind information I have recently purchased (15th Jun 09) Vaio Z 46, serial nos.7000826 & To my utter surprice After using it for just 3-4 hours only, I found problem in workmanship on a top end sony machine which is costing Rs 1, 00, 000, my detailed comments is as under,

1.I noticed Damaged mark on left hand side of Hinge due to LCD screen bruishing while opening & closin
2.It was even shown to Your Mr. Sunil & he also acknowledged the problem on LCD screen bruishing
3.I have further noticed that now one more mark has also appeared on the right hand side of same Hinge

I am following up with Mr. Sunil / Setpal of SONY[protected] via phone calls & emails (allwyn.[protected]@ap.sony.com & CC: sonyindia.[protected]@ap.sony.com) since last 15-20 days, but unable to get any reply. Request you to help us.

Sachin mody
[protected].

THIS IS A COMPLAINT AGAINST SONY ERICSSON AUTHORISED SERVICE CENTRE:VIDEO CARE, KAMAL APARTMENT, GROUND FLOOR, OPP.SHARANPUR ROAD TEL EXCH, CANADA CORNER, NASHIK-422002.TEL:[protected].
OUR SONY ERICSSON HANDSET W5801 HAS BEEN GIVEN TO REPAIR IN THE ABOVE SERVICE STATION ON 5 JUNE 2009 AND THE REPAIR WAS TO BE COMPLETED IN 15 DAYS. OUR JOB SHEET NO. IS 4385. THE REPAIR WAS OF REPLACEMENT OF HINGES. BUT TILL DATE I.E. TILL 28 JULY WE AREN'T GETTING SATISFACTORY REPLIES NEITHER THE CONDITION OF OUR HANDSET. WE TALKED TO SERVICE HEAD OF NASHIK AS WELL AS SERVICE HEAD OF SONY ERICSSON INDIA BUT IT IS SHAMEFUL TO QUOTE THATA COMPANY LIKE SONY ERICSSON IS SO NEGLECTFUL TO SO STAUNCH CUSTOMER COMPLAINTS. I UNDER RIGHT TO COMPLAINT ACT URGE YOU TO TAKE A NOTE OF THIS DISRESPECTFUL ACT AND DO THE NEEDFUL AS SOON AS POSSIBLE.
THANKS.

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I am A.veerakumar, I am using a sony ericssion mobile from past 3 years. I lost my mobile phone of model j230i (sony ericsson) on 26/07/2009(sunday) during shopping of saravana store(new bulding complex 2 nd flore) – kids block, 8.15PM to 9.30 PM. At Chennai(T.Nagar), i am working in Bangalore, my native place is kanchipuram, Can you please help me to find my mobile... If any one find my mobile please inform me as soon as possible, my contduct address given below,

Thanking Ypu,
A.veerakumar.

Phone details:
J230i Dark Chroma ( Laminated)
Mobile Phone No: [protected]
IMEI:[protected]
e-mail [protected]@gmail.com
present Phone no: [protected]

Dear Sir/Madam

I bought Sony Erricsson K530i mobile on 25th February 2009. Since i have purchase it got to repaired 2 times. Still it is not working. Again it is with sony erricsson service center for repair. They also not giving proper response. Since i have purchase it aporx. 2 month it is with service centre only for repair. Within 6 month this mobile had same problem. I am not sure whether in future it will give good performence.
I also inform to Sony Erricsson compnay through e-mail.

The Complint ID is 78300378 & 110265. I just fed up with this phone. I want replacement with new mobile.

Sir, please looks into the matter and do the needful.

Yours Faithfully.

Vikas Sawant

Hi,

I purchased a Sony erricson mobile W580i from one of your Sony-erricson outlet in Gurgaon, Jumbo Electronics Corp., Ambience Mall on 25/03/2009, Invoice no : #12925.

Unfortunately I lost my mobile phone on 23th July, 2009 Morning around 8. A.M. I have asked the cellular provider "Airtel" to block the services for the mobile number +91-[protected] and that services for that phone number have been barred.

I called Sony erricson customer care to please block my mobile phone with following details :

IMEM No.[protected]
Sony Erricson : W 580i ( Black Body)

but It was really shocking to hear that they couldnt provide any assistance for the request.

I have filled an FIR against the lost mobile phone. I would request Sony -erricson to please block this mobile phone with IMEM details mentioned above immediately.

Looking forward to your immediate response.

Regards,
Sarvjeet Singh

Hi,
i am looking for BIOS upgrade program my laptop, Model: Sony VGN-C25G/B.

I could not find the link to download in www.sony-asia.com website. so i called up Sony care, they told me to get in touch with Sony Service center. I went to service center and they told me to contact Sony customer care. I am not sure how to reosolve it. Need your help. i need link for BIOS upgrade program for my laptop.

Our Sony Vega Television had a problem of snow on it. We called the
sony service center in jalandhar. Two persons, Mr. Raju and Mr. Ashok
came to repair it.. They said the tuner is not working properly..They
took the whole board with them.. Next day they came and said they have
replaced the part..On being asked, they had no proof of replacing the
part and on demanding the old part, they could not even produce that..
They fitted the whole board in the tv and switched it on.. The tv had
worse performance than before.. They told to check another tv on the
same point.. We did so and everything there was working properly. But
they kept reiterating that another tv is not a proof of the same..
Then they started arguing and then they said the words, ' You just
want to embezzle the money of the company' which was indirect hint of
calling us thief. All this led to a big argument and they started
fighting over there point but could not provide even a single proof of
changing the part...And they could not even prove that they have
repaired it as the tv was not working properly...All this led to a big
scene in the house..And they were indifferent about it...


We had to experience a lot of mental agony because of them.. There
statement of embezzling the money of the company was really a great
trauma..Moreover, there actions has made our television even worse and
the money Rs. 25000 spent on tv seems to have been sunk..If the mental
trauma is explicited in terms of money, then the cost is phenomenal..
Moreover, they have even spoiled the on/off switch and we are unable
to even switch it on..So we demand rightful justice of the same and
also the complete replacement of the television set as well as
compensation for what we have gone through..

Note: The same email has also been sent to Sony headquarters, consumer
affairs center email and government authorities and we are taking
strict lawful actions against the act.

SUB:- RECTIFICATION OF MOBILE PROBLEM.

Respected sir,

I am a consumer of SONY ERICSSION MOBILE S-302.Myself ATISH KUMAR have purchased sony erricsion hand set on dated 26 dec. 2008
From:-
The Mobile store Ltd.
S N banerjee Road
Barrackpore.
with the cash payment of Rs 6600.00.
details of my purchase statement is given below for your informatrion:-


Associated: ATANU KUMAR

Product Desc.
Sony Ericssion S302
IMEI No of Mobile:[protected]


After two days i marked that my mobile has some problem of :-
1). Battery Bad Performance.
2). One sided Key pad light problem.

After next day i took my mobile to
FRIENDS COMMUNICATION
BARRACKPORE Service Centre.

complaint id: SEO[protected]
Date & Time:[protected]:33AM

Next day they upgrade my software and for keypad light problem they advised me to go to authorised Service Centre of sony erricssion
RT OUTSORCING 2 RIPON STREET, MANJENINE FLOOR, KOL-16, Park Street.
At that i have made 4 complaints against my mobile-
1) keypad light problem
2) camera picture was not fine
3) set hanging during slide show
4) USB was not connected prperly.
Details of my complain is given below-
COMPLAINT ID- SEO[protected]
RECEVING DATE AND TIME-2009/03/16, 12:41 PM

As the result they have rectified just my keypad light problem and for the rest problems they have told me that the particular camera flex parts was allready damaged and at that time they have not that parts so he advised me to use the cellphone and to contact them periodically for further information about the avalability of the aforesaid parts to recovery of my mobile.
i have dailed them for many times but i have not got the proper response from customer care centre, they have just given me a sympathically talks that whenever we will get the parts we will replace it.but after a long span of time when i have not got any
response from them .lastly i became depressed about my mobile and again i went there and login the problems on dated 13th july 2009 as follows:-
1) Ear speaker problem.
2) system connector related problem.
3) Other camera / video/ picture problem
4) saved picture quality not good.
details of my login is given below-
COMPLAINT ID:-SE309KRS11281
DATE AND TIME:- JULY 13.2009 AT 10:32 AM.
PLACE:- RT OUTSOURCING (RIPPON STREET) 2 RIPPON STREET
CMC BUILDING 1ST FLOOR
OPPOSITE MAYFLOWER NURSHING HOME.

after that i have called him on dated 18 th july 2009 as per their instruction.but i have not got any response from them.again he has told me to call him after 4 days.when i have called him on 22nd july 2009. and again they told me tiil we have not got the part.They have told me to contact after 7 days.Till now my handset is lying in customer care and not rectified.

I feel that they are harashing me and as i am a central govt. defence employee i have not sufficient time to run your customer care centre.So lastly i am putting my words to you for your information in details and i expect some desicion from your side about my mobile problem.So if possible change my handset as soon as possible as i have puzzled with my mobile from the time of purchasing.

So kindly take proper action as soon as possible.and inform me.My address and contact no.is given below:-
ATISH KUMAR
EASTLAND DEFENCE ESTATE
ISHAPORE
P.O-BENGAL ENAMEL
PIN-743122
DISTT:- 24 PGS(N)
(W.B)
PHONE NO- [protected]
E-mail Id.: [protected]@rediffmail.com
THANKING YOU, YOURS ATISH.

From,
rakesh sharma
S/O omprakesh
jamwaramgarh
jaipur, -303109
rajsthan, India
Telephone no. +91-[protected]

To,
Sony Erricson,
India.

Subject : Please help me to track & find my lost mobile handset

Dear Sir,

I am regular user of vodaphone Cellular and has been using the phone [protected] since last 1 year. On dated 10/07/2009, my
mobile was stolen and thereafter it is not traceable.

I have some very sensitive information on my mobile. I want to track / trace and recover the said mobile connection along with data received on my SIM.

The importance of the data stored on the video clips is that I am having some important records and passwords in that mobile. The details of the mobile are as under :

- Make - Sony Erricson
- Model - W200i
- IMEI No.[protected]



Thanking you,
Yours sincerely,
rakesh sharma

This is a complaint about the Hot Spot mobile store at Community Centre, Janak Puri, Delhi.

My name is Rattandeep Singh Jolly and I am a System Administrator In BPO. Want to tell the harrasment which I am facing from the hot spot mobile store. I have purchased a Mobile MakeSony, model no. W-700i, Service Book no.1392 or Job Sheet no. 011 and also took a Care Pack (kind of insurance) from them in the month of April' 08.

In the month of June I faced a problem in the mobile that my set joystick is not working properly, Camera Not Working Properly & Charging Jack Problem so I took the mobile to the same
(Janakpuri, Delhi) hot spot as I was told at the time of purchase that as I have took the Care Pack if I face any problem in the mobile I will directly approach to this outlet of hot spot.

The guy at the center says that they need to send it to the service center based at
(Lajpat Nagar-2, Delhi) and they submitted the mobileon[protected].

This entire procedure took 14days and they send the mobile set back to the service center at
Lajpat Ngr-2, New Delhi.

After confirming with customercare No[protected] Its Executive Mr. Rahul says that again the same problem is occuring in the mobile set so he need to set again to the service center. after 2-3 days he will return my mobile. m says ok plz that time plz complete solution of ma mobile.

After 2-3 days m calling again rahul receive the phone & say sir plz tell me the last 5 digits of mobile IMEI No . i tell him this this no he says rattan ur mobile still not working m saying sir plz tell me what is the actual date that me mobile is working & ( he says aapko bola hai na ek bari abhi nahi theek huaa, to kya batau) he speak with me vry rudely.

This guy doesn't have any status and was arguing that they are providing the service.

I don't know what kind of services he is talking about, Does it take 25 days to upgrade the software & Change Charging Jack in the mobile?

Then M Going To (HotSpot, JanakPuri Center) on[protected] he says sir ur mobile is ready plz wait for a minute aapka mobila lata hu . M saying ok he show me my mobile & i says dikhaao then ma mobile is in hand m seeing My Mobile Break Frm 2 Side One Is frm Back Panel & Other is frm Screw point site
i show ma mobile to executive then he says sir ur mobile already in that position we are not responsible frm that issue. I m Speak him to vry Loudly & Rudely ( KI meh Abhi Police meh Complaint karta hu vahi bataye gaye ki kisne kiya hai aisa or ek mail consumer court meh karta hu to tabhi unho ne Apne S.C me phone karke pucha to unhane bataya ki hum iski responsibility nahi lege, tabhi maine Kaha ki MR.PUNEET se puchiyee unho ne slip banai thee. to unho ne bataya ki that time phone body is in ok position. ab batao meri kyaa galti to unho ne kaha ki Sir, Plz I realised My Mistake that ur mobile is damaged, & he says me Sir Plz wait For Monday I will confirm to ur mobile position

M not Receive My Mobile Frm Janakpuri, Delhi

So m Waiting Monday[protected] .

I am totally frustated on their services.
Please tell what I have to do.
( I m going To Police OR Cunsumer Court ) plz tell me .


I am totally frustated on their services.
Please tell what I have to do.

I am having a Sony Vaio Laptop Model VGN-CS15GN/B bearing serial No. 7001419.
The machine is within Guarantee Period.
Its charging chord has become defective. I took the machine to the Sony Vaio Service Centre at
Nehru Place, New Delhi on 21st July '09 but the gentleman sitting there refused to attend the machine on pretext that the Serial No. shall be confirmed by them next day. Only then the machine would be attended.I requested them to attend the machine as I had to leave the next day evening. They
even refused to register my complaint and promised to call next day after confirmation of the serial No.
Fortunately I was carrying the guarantee card etc all with me which I showed them but they
said in case of Sony Vaio more than one machine can have the same Serial No. Strange!

The next day I did not receive any call from the service centre and I came back to my City Jabalpur.
SHAME SHAME!

The chord costs merely 800/- which the company does not wants to save.I realised that it is
better to purchase the same from open market.

I would like to quote an incident recently a senior official of our Deptt. faced a problem with HP laptop abroad which did not have international guarantee, but the company immediately rectified the machine
without any querry, based on the Serial No. only.

I have purchased a sony TV costing Rs 52000 from Sony center Sector 18, Noida on 29th Apr 09, which was installed in my house no H-1 Sector 41 on 02nd May, Since last one month TV is not working, I have give multiple complaint to service center as well as to my dealer after lot of request they attended my complaint on 16th July stating that the Mother board is required to be changed. If in a new TV mother board is changed, then the whole purpose of buying new TV is gone. Since the TV being in Warranty period, it is requested to change the TV as early as possible

my cell sony ericsson K660i has been stolen two days before and i had made complaint in police station against the accused but now i want your help for tracing the mobile number which will be used in the handset in future. the details of the handset are as below
1- model -- sonyericsson K660i
2 - IMEI no[protected]
3 - previous card used in handset -- loop mobile no [protected]
pls do the needful help and do reply in written format about the complaint on the above mentioned mail id ie - [protected]@yahoo.co.in because i have to submit the complaint proof in police station which i done in the customer care.

thank you

I had bought a Sony Erricson W580i mobile phone 8 months ago by paying 9900/- Rs, some day ago my display were not working properly. It had free warranty of 1 year, so i took it to a Sony authorised service centre on 26/06/2009 named Rashi Mobile, Millenium Plaza, Raipur, Chhattisgarh. They took my handset and said that they have to send this handset to bhopal (M.P.) for reparing, after 15 days (14/06/2009) when i call service center phone number, i'm shocked coz service center representitive said that my mobile's disply had a water damage and it's not under warranty, but my cellphone does't have any water damage or breakage damage ever, after that she told me that when her boss come and he will only decide that what to do with my sony 580i cellphone.

After 2 day i again called sony service center and i told him about my problem, her boss (service center owner) assured me that my mobile is under warranty and they have to repair it without any extra cost, after that whenever i'm trying to contact service center owner named Mr. prajapati, he said tomorrow your handset will be ready, again i make a call again he said day after tomorrow your handset will be ready after that they did not respond to my calls & visits.

Yesterday i went to service center again, service center owner said that tomorrow my handset will be in my hand without any problem. today when i went to service center, service center guy told me that my handset is not repaired because they don'v have new display for my handset. my question is that, if they don't have new display in there stock before why they misguiding the customer, if they didn't have display why they didn't gave my handset without repair on 14/06/2009??

i gave my handset on 26/06/2009 and got my handset after almost after in a month on 21/07/2009 today *unrepaired*. This is a clear case of cheating, negligence. it's giving mental harassment to customer.I'll bring this issue to consumer forum as soon as possible, they think customer are fool but they don't know what a customer can do. Sony ericsson not gave me this phone free of cast, i had to pay 9990/- INR for purchasing that phone.

I have decided not to purchase any more Sony products here after. Better to avoid the problem (not to buy their product). that's why nokia is leading the market coz his product and services are best in india. i'm fade up with Sony ericsson really.

I would also like you to look into the rampant corruption in your service centres where the sole objective seems to collect the service charges and harass the customers. I wish to escalate this matter to the highest authorities.

Service Center Name - Rashi Mobile,
Millennium Plaza, Raipur,
Chhattisgarh, 492001

Phone Number - [protected],
Mobile No. Of Owner - [protected]

I request to sony india to take right action against (rashi mobile) your authorized service center at raipur.


Regards.
Ashutosh Sharma
Mobile No. [protected]
Email - [protected]@gmail.com

I bought a Sony digital camera from Croma Store Bangalore and took loan of around 7 k .I opted for 6 months EMI and paid the emi i.e(Rs 1234 per month) for 6 months and now the Bajaj finance guys are bothering me and saying that i opted for the 8 months emi and 2 months EMI is pending from my side.

This is totally disgusting i have paid the full amount which i took and these guys are bothering me everyday and asking me to pay the remaining amount.

Hi,

I am Raghprasad from Bangalore, India. 7 months back i bought P1i Sony ericsson mobile its cost is Rs.17150/- Indian price. I given three times given to service 1st time software problem, 2nd time Mother Board problem and its changed another mother board, 3rd time given to service, your ASCENTEL, Bangalore service guys telling display problem. Did not give back my mobile. Please replace the new mobile because its not a minor mistake.Please suggest your valuable directions, I am waiting for your replay.Iam thinking to go consumer court.My E-mail ID:[protected]@yahoo.com

Dear Sir,

I am have lost my new Sony Ericsson W595 on June 4th 2009 at 05.30 PM when i am ridding my bike it has falldown. IMEI no is [protected].

Please help me...

My phone which is sony ericsson k530i was getting switch off on its own. I gave it to the service center at tardeo on 3/07/09 and its 19/07/09 but they are saying it will take more time. My cell fon is still in warranty period, but i dont understand what the use of that. I am not getting any advantage of having the warranty. What the hell is this???? Who is the person whom i can contact and complain about it?????????? I dont have time to go and visit the service center daily for the status of my phone. Please any one do some thing.