Sony India Complaints & Reviews

RESPECTED SIR,
THIS IS ASHIM FROM AMRITSAR, PUNJAB...I WANT TO STATE THAT MY SONY ERRICSON HANDSET IS LOST WITH AIRTEL CONNECTION..I PURCHASED IT FRM HALL BAZAR AT AMRITSAR...THE IMEI NUMBER OS THE CELL PHONE IS :[protected]..SO I WANT THAT THE SONY ERRICSON COMPANY NOTE THE IMEI NO AND JAM THIS PHONE.AND MAKE IT USELESS...AND ALSO WANT THAT THIS IMEI NUMBER SHOULD BE GIVEN TO AAL THE SIM SERVICE PROVIDER TO FIND THE CELL PHONE...

I have problem with battery & charger these are not working at all. Now I have not geeting genuine battery & charger Please give me detail of authorised dealers of Sony Ericsson in Mumbai where original battery & charger will get in reasonal rate otherwise I have no use of my hanset.

Sony Ericsson Contact Center, Ticket: 78532806>>>WorkorderNo.SE309TEC12042>>CaseID.78405154‏
I have submitted my Phone on 14th of July 2009 and i received a call on 24th July 2009 from one of sony engg. and he said >>> "we unable to resolve your mobile charging issue and only can do jog dial alinement and software format and if in anyway we try to repair charging issue may be your mobile go to DEAD mode and in that case we not responsible for that" Then i told him not to do anything and handover my mobile back.

I call again to Technocare on 27th that i am coming to collect my mobile than he said please come tomorrow (28th) evening, Now i called again on (28th) to Technocare than a receiver response that my mobile is in under progress and they working on my mobile, Finally i receive my handset on 31st July 2009 after paying Rupee 520 and warranty of 1 month, when i kept my mobile for charging upto 2 hour i found my charging issue is as it is and not charging, I Know its under warranty for month now but what about the time period they waste of mine and one more thing my handset body also not closed properly.

Please tell me what i do now.

maine ek sonny erricsson ka phone sony p1i, imei no[protected], 28/8/2008. ko welcome general store se kharida tha 18500 me, ye phone feb.2009 me khrab ho gaya. maine isko march 2009 me fortune mobile service faridabad me jma karwa diya jo ki sony ka service centre hai. problem sahi na hone par unhone naya mother board do mahine me chage kiya jiska imi no tha. [protected]. fir bhi phone sahi nahi hua. iske bad maine phone dusre service centre par dia jo 2 no faridabad me hai jishka naam mobile vision hai maine apna phone 11/6/2009 ko jama karwa dia tha jiska complain id hai - SEO[protected] aur costercare me compalain id hai SE[protected]

sir do mahine ho chuke hai mai hamesa phone karta raha hun but abhi tak phone nahi mila isliye apka darwaja khatkhataya hai maine plz help kare meri



vijay kumar
[protected]
[protected]

Dear Sir / Madam
I purchased sony ericsson mobile(Model no W580i) from your authorised dealer in Vadodara.(Mobilewala GF-5, 6, 7 D tower, Kunjplaza, Lalbaug rd, Vadodara.) on04-11-08 in 9, 650=00. Invpoce no. 14320. Suddenly on 13-07-09 Phone display showed abnormal bliking. After some time there was no display on screen at all. On 14th July 09 I went to Mobil Wala shop for checking instument. He gave me service station address i.e. Shreeji Times 61/66, Marbal Arch, Opp. Vanijya bhavan, Race Course, Alkapuri, Vadodara. There they have checked & kept phone for display replacement & told me it will take 10 days to procure the display. But till today this fellow is not responding any thing about delivery of phone. Will you inform me What to do?

SIR/MAAM,
I have been purchasing sony ericson mobiles twice in this 2 years and it was fine till i didn't take it to the service centre. The last phone that i purchased was W580i nd it had problems within 6 months. When i took it to borivli service centre during warranty period they repaired the phone and gave it to me in 15 days. Again after 2 months it automatically stopped working and this time i gave it in Vasai service center where they gave me after a month. But again it stopped working and this time the warranty was over. But i took it to Borivli service center again where they told me there was display and strip problem and charged me high amount but assured me to rapair it in a day since they wanted money because in warranty its free so they don't return till days. But i couldn't beleive them hence immediately i went to Vasai centre where they told me some other problem that IC of mobile wasnt working. I was shocked both centres were showing different problems and were charging differently. And then it was found by others that service centres purposely interchange the parts of mobile to earn money and even if a small problem is created as big and charged high. Its happening with most of consumers.
I request you to take an action and help me that they compensate me for this.THANKYOU.

My sony ericsson w 200i with airtel gsm sim no. [protected] was lost on 06.11.08. IMEI no.[protected]. The set was purchased at Subhiksha trading services, 13/7, R.K. Mutt Road, Mylapore, Chennai in the name of Mr. Srinivasan. kindly arrange to get me that set at the earliest for which act of kindness, i shall be grateful to you.

Dear Sir,

I purchased G900 handset of Sony Ericsson on 18/04/2009, within three month o[censored]se i faced problem of TOUCH SCREEN NOT WORKING on 28/06/2009 and i submitted the same in Authorised service center.

After continous follow ups i got it repaired on 12/07/2009.

On 16/07/2009 angain i faced problem of HAND SET GETTING HANGED. on 17/07/2009 again i submitted the same at authorised cervice center.

There is no reply of my mails from sony ericsson, the call center persons are not even ready to provide Sony Ericssons India Head Office Address also.

I need my money back as this is defective product having quality problem.

Please guide me in this matter.
Best Regards,

Sachin Deshmukh.
New Delhi.
[protected].

With ref to the subject matter, for your kind information I have recently purchased (15th Jun 09) Vaio Z 46, serial nos.7000826 & To my utter surprice After using it for just 3-4 hours only, I found problem in workmanship on a top end sony machine which is costing Rs 1, 00, 000, my detailed comments is as under,

1.I noticed Damaged mark on left hand side of Hinge due to LCD screen bruishing while opening & closin
2.It was even shown to Your Mr. Sunil & he also acknowledged the problem on LCD screen bruishing
3.I have further noticed that now one more mark has also appeared on the right hand side of same Hinge

I am following up with Mr. Sunil / Setpal of SONY[protected] via phone calls & emails (allwyn.[protected]@ap.sony.com & CC: sonyindia.[protected]@ap.sony.com) since last 15-20 days, but unable to get any reply. Request you to help us.

Sachin mody
[protected].

THIS IS A COMPLAINT AGAINST SONY ERICSSON AUTHORISED SERVICE CENTRE:VIDEO CARE, KAMAL APARTMENT, GROUND FLOOR, OPP.SHARANPUR ROAD TEL EXCH, CANADA CORNER, NASHIK-422002.TEL:[protected].
OUR SONY ERICSSON HANDSET W5801 HAS BEEN GIVEN TO REPAIR IN THE ABOVE SERVICE STATION ON 5 JUNE 2009 AND THE REPAIR WAS TO BE COMPLETED IN 15 DAYS. OUR JOB SHEET NO. IS 4385. THE REPAIR WAS OF REPLACEMENT OF HINGES. BUT TILL DATE I.E. TILL 28 JULY WE AREN'T GETTING SATISFACTORY REPLIES NEITHER THE CONDITION OF OUR HANDSET. WE TALKED TO SERVICE HEAD OF NASHIK AS WELL AS SERVICE HEAD OF SONY ERICSSON INDIA BUT IT IS SHAMEFUL TO QUOTE THATA COMPANY LIKE SONY ERICSSON IS SO NEGLECTFUL TO SO STAUNCH CUSTOMER COMPLAINTS. I UNDER RIGHT TO COMPLAINT ACT URGE YOU TO TAKE A NOTE OF THIS DISRESPECTFUL ACT AND DO THE NEEDFUL AS SOON AS POSSIBLE.
THANKS.

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I am A.veerakumar, I am using a sony ericssion mobile from past 3 years. I lost my mobile phone of model j230i (sony ericsson) on 26/07/2009(sunday) during shopping of saravana store(new bulding complex 2 nd flore) – kids block, 8.15PM to 9.30 PM. At Chennai(T.Nagar), i am working in Bangalore, my native place is kanchipuram, Can you please help me to find my mobile... If any one find my mobile please inform me as soon as possible, my contduct address given below,

Thanking Ypu,
A.veerakumar.

Phone details:
J230i Dark Chroma ( Laminated)
Mobile Phone No: [protected]
IMEI:[protected]
e-mail [protected]@gmail.com
present Phone no: [protected]

Dear Sir/Madam

I bought Sony Erricsson K530i mobile on 25th February 2009. Since i have purchase it got to repaired 2 times. Still it is not working. Again it is with sony erricsson service center for repair. They also not giving proper response. Since i have purchase it aporx. 2 month it is with service centre only for repair. Within 6 month this mobile had same problem. I am not sure whether in future it will give good performence.
I also inform to Sony Erricsson compnay through e-mail.

The Complint ID is 78300378 & 110265. I just fed up with this phone. I want replacement with new mobile.

Sir, please looks into the matter and do the needful.

Yours Faithfully.

Vikas Sawant

Hi,

I purchased a Sony erricson mobile W580i from one of your Sony-erricson outlet in Gurgaon, Jumbo Electronics Corp., Ambience Mall on 25/03/2009, Invoice no : #12925.

Unfortunately I lost my mobile phone on 23th July, 2009 Morning around 8. A.M. I have asked the cellular provider "Airtel" to block the services for the mobile number +91-[protected] and that services for that phone number have been barred.

I called Sony erricson customer care to please block my mobile phone with following details :

IMEM No.[protected]
Sony Erricson : W 580i ( Black Body)

but It was really shocking to hear that they couldnt provide any assistance for the request.

I have filled an FIR against the lost mobile phone. I would request Sony -erricson to please block this mobile phone with IMEM details mentioned above immediately.

Looking forward to your immediate response.

Regards,
Sarvjeet Singh

Hi,
i am looking for BIOS upgrade program my laptop, Model: Sony VGN-C25G/B.

I could not find the link to download in www.sony-asia.com website. so i called up Sony care, they told me to get in touch with Sony Service center. I went to service center and they told me to contact Sony customer care. I am not sure how to reosolve it. Need your help. i need link for BIOS upgrade program for my laptop.

Our Sony Vega Television had a problem of snow on it. We called the
sony service center in jalandhar. Two persons, Mr. Raju and Mr. Ashok
came to repair it.. They said the tuner is not working properly..They
took the whole board with them.. Next day they came and said they have
replaced the part..On being asked, they had no proof of replacing the
part and on demanding the old part, they could not even produce that..
They fitted the whole board in the tv and switched it on.. The tv had
worse performance than before.. They told to check another tv on the
same point.. We did so and everything there was working properly. But
they kept reiterating that another tv is not a proof of the same..
Then they started arguing and then they said the words, ' You just
want to embezzle the money of the company' which was indirect hint of
calling us thief. All this led to a big argument and they started
fighting over there point but could not provide even a single proof of
changing the part...And they could not even prove that they have
repaired it as the tv was not working properly...All this led to a big
scene in the house..And they were indifferent about it...


We had to experience a lot of mental agony because of them.. There
statement of embezzling the money of the company was really a great
trauma..Moreover, there actions has made our television even worse and
the money Rs. 25000 spent on tv seems to have been sunk..If the mental
trauma is explicited in terms of money, then the cost is phenomenal..
Moreover, they have even spoiled the on/off switch and we are unable
to even switch it on..So we demand rightful justice of the same and
also the complete replacement of the television set as well as
compensation for what we have gone through..

Note: The same email has also been sent to Sony headquarters, consumer
affairs center email and government authorities and we are taking
strict lawful actions against the act.

SUB:- RECTIFICATION OF MOBILE PROBLEM.

Respected sir,

I am a consumer of SONY ERICSSION MOBILE S-302.Myself ATISH KUMAR have purchased sony erricsion hand set on dated 26 dec. 2008
From:-
The Mobile store Ltd.
S N banerjee Road
Barrackpore.
with the cash payment of Rs 6600.00.
details of my purchase statement is given below for your informatrion:-


Associated: ATANU KUMAR

Product Desc.
Sony Ericssion S302
IMEI No of Mobile:[protected]


After two days i marked that my mobile has some problem of :-
1). Battery Bad Performance.
2). One sided Key pad light problem.

After next day i took my mobile to
FRIENDS COMMUNICATION
BARRACKPORE Service Centre.

complaint id: SEO[protected]
Date & Time:[protected]:33AM

Next day they upgrade my software and for keypad light problem they advised me to go to authorised Service Centre of sony erricssion
RT OUTSORCING 2 RIPON STREET, MANJENINE FLOOR, KOL-16, Park Street.
At that i have made 4 complaints against my mobile-
1) keypad light problem
2) camera picture was not fine
3) set hanging during slide show
4) USB was not connected prperly.
Details of my complain is given below-
COMPLAINT ID- SEO[protected]
RECEVING DATE AND TIME-2009/03/16, 12:41 PM

As the result they have rectified just my keypad light problem and for the rest problems they have told me that the particular camera flex parts was allready damaged and at that time they have not that parts so he advised me to use the cellphone and to contact them periodically for further information about the avalability of the aforesaid parts to recovery of my mobile.
i have dailed them for many times but i have not got the proper response from customer care centre, they have just given me a sympathically talks that whenever we will get the parts we will replace it.but after a long span of time when i have not got any
response from them .lastly i became depressed about my mobile and again i went there and login the problems on dated 13th july 2009 as follows:-
1) Ear speaker problem.
2) system connector related problem.
3) Other camera / video/ picture problem
4) saved picture quality not good.
details of my login is given below-
COMPLAINT ID:-SE309KRS11281
DATE AND TIME:- JULY 13.2009 AT 10:32 AM.
PLACE:- RT OUTSOURCING (RIPPON STREET) 2 RIPPON STREET
CMC BUILDING 1ST FLOOR
OPPOSITE MAYFLOWER NURSHING HOME.

after that i have called him on dated 18 th july 2009 as per their instruction.but i have not got any response from them.again he has told me to call him after 4 days.when i have called him on 22nd july 2009. and again they told me tiil we have not got the part.They have told me to contact after 7 days.Till now my handset is lying in customer care and not rectified.

I feel that they are harashing me and as i am a central govt. defence employee i have not sufficient time to run your customer care centre.So lastly i am putting my words to you for your information in details and i expect some desicion from your side about my mobile problem.So if possible change my handset as soon as possible as i have puzzled with my mobile from the time of purchasing.

So kindly take proper action as soon as possible.and inform me.My address and contact no.is given below:-
ATISH KUMAR
EASTLAND DEFENCE ESTATE
ISHAPORE
P.O-BENGAL ENAMEL
PIN-743122
DISTT:- 24 PGS(N)
(W.B)
PHONE NO- [protected]
E-mail Id.: [protected]@rediffmail.com
THANKING YOU, YOURS ATISH.

From,
rakesh sharma
S/O omprakesh
jamwaramgarh
jaipur, -303109
rajsthan, India
Telephone no. +91-[protected]

To,
Sony Erricson,
India.

Subject : Please help me to track & find my lost mobile handset

Dear Sir,

I am regular user of vodaphone Cellular and has been using the phone [protected] since last 1 year. On dated 10/07/2009, my
mobile was stolen and thereafter it is not traceable.

I have some very sensitive information on my mobile. I want to track / trace and recover the said mobile connection along with data received on my SIM.

The importance of the data stored on the video clips is that I am having some important records and passwords in that mobile. The details of the mobile are as under :

- Make - Sony Erricson
- Model - W200i
- IMEI No.[protected]



Thanking you,
Yours sincerely,
rakesh sharma

This is a complaint about the Hot Spot mobile store at Community Centre, Janak Puri, Delhi.

My name is Rattandeep Singh Jolly and I am a System Administrator In BPO. Want to tell the harrasment which I am facing from the hot spot mobile store. I have purchased a Mobile MakeSony, model no. W-700i, Service Book no.1392 or Job Sheet no. 011 and also took a Care Pack (kind of insurance) from them in the month of April' 08.

In the month of June I faced a problem in the mobile that my set joystick is not working properly, Camera Not Working Properly & Charging Jack Problem so I took the mobile to the same
(Janakpuri, Delhi) hot spot as I was told at the time of purchase that as I have took the Care Pack if I face any problem in the mobile I will directly approach to this outlet of hot spot.

The guy at the center says that they need to send it to the service center based at
(Lajpat Nagar-2, Delhi) and they submitted the mobileon[protected].

This entire procedure took 14days and they send the mobile set back to the service center at
Lajpat Ngr-2, New Delhi.

After confirming with customercare No[protected] Its Executive Mr. Rahul says that again the same problem is occuring in the mobile set so he need to set again to the service center. after 2-3 days he will return my mobile. m says ok plz that time plz complete solution of ma mobile.

After 2-3 days m calling again rahul receive the phone & say sir plz tell me the last 5 digits of mobile IMEI No . i tell him this this no he says rattan ur mobile still not working m saying sir plz tell me what is the actual date that me mobile is working & ( he says aapko bola hai na ek bari abhi nahi theek huaa, to kya batau) he speak with me vry rudely.

This guy doesn't have any status and was arguing that they are providing the service.

I don't know what kind of services he is talking about, Does it take 25 days to upgrade the software & Change Charging Jack in the mobile?

Then M Going To (HotSpot, JanakPuri Center) on[protected] he says sir ur mobile is ready plz wait for a minute aapka mobila lata hu . M saying ok he show me my mobile & i says dikhaao then ma mobile is in hand m seeing My Mobile Break Frm 2 Side One Is frm Back Panel & Other is frm Screw point site
i show ma mobile to executive then he says sir ur mobile already in that position we are not responsible frm that issue. I m Speak him to vry Loudly & Rudely ( KI meh Abhi Police meh Complaint karta hu vahi bataye gaye ki kisne kiya hai aisa or ek mail consumer court meh karta hu to tabhi unho ne Apne S.C me phone karke pucha to unhane bataya ki hum iski responsibility nahi lege, tabhi maine Kaha ki MR.PUNEET se puchiyee unho ne slip banai thee. to unho ne bataya ki that time phone body is in ok position. ab batao meri kyaa galti to unho ne kaha ki Sir, Plz I realised My Mistake that ur mobile is damaged, & he says me Sir Plz wait For Monday I will confirm to ur mobile position

M not Receive My Mobile Frm Janakpuri, Delhi

So m Waiting Monday[protected] .

I am totally frustated on their services.
Please tell what I have to do.
( I m going To Police OR Cunsumer Court ) plz tell me .


I am totally frustated on their services.
Please tell what I have to do.

I am having a Sony Vaio Laptop Model VGN-CS15GN/B bearing serial No. 7001419.
The machine is within Guarantee Period.
Its charging chord has become defective. I took the machine to the Sony Vaio Service Centre at
Nehru Place, New Delhi on 21st July '09 but the gentleman sitting there refused to attend the machine on pretext that the Serial No. shall be confirmed by them next day. Only then the machine would be attended.I requested them to attend the machine as I had to leave the next day evening. They
even refused to register my complaint and promised to call next day after confirmation of the serial No.
Fortunately I was carrying the guarantee card etc all with me which I showed them but they
said in case of Sony Vaio more than one machine can have the same Serial No. Strange!

The next day I did not receive any call from the service centre and I came back to my City Jabalpur.
SHAME SHAME!

The chord costs merely 800/- which the company does not wants to save.I realised that it is
better to purchase the same from open market.

I would like to quote an incident recently a senior official of our Deptt. faced a problem with HP laptop abroad which did not have international guarantee, but the company immediately rectified the machine
without any querry, based on the Serial No. only.