Sony India Complaints & Reviews

Purchased Sony Ericsson Mobile Model W350 from Sony's Authorised Shop. at Jabalpur. Mobile Stopped working after 15Days. We have given the Mobile to Sony Service Centre IT Solution at Jabalpur on Sept 14 2009 wide their workorder No. SE309IT110314. Tday is Oct 23 2009 & still Service Centre or Sony People are not giving proper response.
As the Mobile I've purchase has manufacturing defect & it should be replaced...

I'm Chintan Kantharia from Surat, Gujarat, I'm writng this
with a lot of disappointment and anguish, with reference to current
complaint no: SE [protected] On 12 Oct 2009 At S.P. Connecting,SESS Shiv pooja,opp Turning Point, Ghoddod road Surat, Gujarat.I had purchased a Sony Ericsson K850i in
March'08 Which had cost me a whopping amount of
Rs.19200/-. However I have been constantly facing problems...

I had purchased Sony Er mobile ( Model K790i) from Pune( Maharashtra ) in the Year 2007 and where I still reside. This phone has recent problem related to the key pad as I initially thought.

I took this to the service centre dated Oct 6,2009 located at Tilak road, Pune( RT Outsourcing Services) and the diagnosis was done and it was related Jog dial/jog stick and key pad not working as mentioned in the work order . The work...

Dear Sir,
I purchased my W350i cell phone on 26th june 2009 from Apoorv Communication Patel Chowk,Haldwani (Nainital).I switched it off for 1 hour then i switched it on and it did not switched on then i have send it to Sony ericsson service centre Tikonia,Haldwani (Nainital) they are saying that it will be send to chennai which will be coming back within 1 month.Therefore i requested you to take several action regarding to my cell...

I would like to share with you chronology of events as follows:

1) Defect in DVD drive was discovered and reported to SONY SERVICE CENTRE at Kasturiba Nagar, Chennai on 09th Oct 2009. At this point of time, barring DVD drive Laptop was functioning properly. Laptop was attended by SONY service engineer for technical check-ups. After checkups I was told to use VAIO RECOVERY TOOL to format the hard disk. Service Engineer...

I want to highlight the problem of mis management of customer care in SONY corp.
I lodged a complaint with them four months back but till date no one has visited to fix the problem.
Everytime i call up Service center they will keep on transferring the call from one desk to another.

Can some one look into this issue.

Thanks
Siddharth...

my mobile W550I model has lost. how can i got this mobile. can Sony Ericsson company help me to findout my mobile phone. is there any method by entering imei number to find out where is my mobile....

I have given my Sony ericsson G 900 mobile to service centre at chandigarh as its touch screen was not working and i was unable to receive any call & its battery back up was also low.(Its just 5 months old set & its duly covered under warranty)
I had submitted my set on 25.09.2009 and i was given complaint id no.SE309RTC14011 n i was told that touch screen will be replaced within 7-10 days.

I had visited service...

To,
The Customer Care department,
Sony Ericson.
Delhi, Kolkata, Mumbai

Sub: Delaying repairing of Mobile Model No. W710i, work Order No.- SE309CPT10210, Case No.[protected].

Dear Sir/Madam,
My Mobile Phone was out of order and I have given for repairing to your service center in Jamshedpur (Care point – 1st floor, 9 Bagan Area, New Kalimati Road, Near Hotel Sagar, Sakchi Jamshedpur-831001)...

respected sir/madam,

i had bought my sony ericsson c510 mobile just one week before,actuvally i like this model very much but after i bought i check the quality of camera in that ,but i am shocked now because the quality of the camera is very bad .i cannot take photos in the night time and bad light conditions.The photos i taken is simply dark when take photos in bad light conditions and in night time.i...

Resp Sir ,

Sir my name is Kamaljeet Singh living in Mumbai.

Sir I am facing problem sience I have bought the handset K660i, I had written lots of mail and they reply very late and each time they say you sumit the handset we will take care of that and after they say that this is repaired but the problem again and again . and i went Son ericsson centre first of all incharge of there has no manner to talk with...

Hi,

I am an employee of a reputed company in Kolkata, and currently going throuh a deep frustation because of the service center people. Last month due to some reason my mobile display was not working but rest of the things were working fine, so I gave it to Babli center to repair it. They said they will call me after 2 days with the charges applied for the change but they didnt.So I called them after 4 days and they said the...

Hi, This is Sugumaran.S, Mobile # [protected] / [protected]. Address : No:46/15, 3rd Palla street, Vyasarpadi, Chennai-600039.

I had taken a Sony Music system, in Viveks which is in Purasaiwakkam.
On Jan 3rd 2009, where the product value is 17000.
My initial payment is 6323/- and rest of the amount i was paying thru ECS mode, wth 8 month EMI.
The ECS amt is 1417/- which is debited month on month from my salary...

Even after several mails to customer care regarding my mobile flap for w350i i have not any response
from them complaint no 85305763...

From,
Mr. Lalit Mahajan
Plot No RM-58, Ujjwal Bldg, Sudama Nagar, MIDC, Dombivli (E) 421203
Telephone no. +91-[protected]

To,
Sony Erricson,
India.

Subject : Please help me to track & find my lost mobile handset

Dear Sir,

I am regular user of Vodafone and has been using the phone [protected] since last 4 years. On dated 21/08/2009, i by...

Hello!! I purchased sony ericsson's gaming series phone f305. Phone's screen went complete white while the cell phone was under warranty period. I took it to the service center on Aug 22, 2009 and they informed me that it will be repaired free of cost with 10 days. Its been so long and whenever i contact them, they just tell me that the cell phone is still under service and we are waiting for the spare parts, i am now tired and...

dear sir,
i have sent the complaint to sony ericsson (I did complaint on these mail ID questions.[protected]@support.sonyericsson ,sanjeev.[protected]@sonyericsson and anil.[protected]@sonyericsson.com on 9 sept. 2009. But I did not get any response from any mail id. Than I also complained to the customer care but I did not get any response from customer care also.
But when I complained about problem in customer care they send my...

Dear Sir,

This is to inform you that I had purchased an Sony Ericsson Mobile Handset worth of Rs. 15000/- W760i from mobile shop, marol, andheri, mumbai on 7/12/08. Immediately after 02 month it stopped functioning, then I approached at the sony service center,sakinaka,mumbai, then the concerned executive checked the handset & kept it with him for 2 month & then returned to me. Again after 1 month it arrived at different...

I had purchased the subject LCD TV from M/s Behl Associates Dehradun (Unit Sl. No.6802697) on 07.09.2007. After exactly 2 years (on 07.09.2009) it developed a snag. i immediately called on M/s smile Care (sony authorised service Centre in dehradun) and I was informed that its panel is to be changed and the cost of repairs is Rs.25000/-.

Now who will bear this huge cost of repairs. I requested Sony Customer Care and no response...

I have Sony Ericsson G900 phone. It is under warranty. About a month ago, it started showing some problems like: 1] Hanging, 2] auto switch off, 3] problem with touchscreen. After few days it lost its display and there was a complete black out so I immediately went to my nearest service centre for acknowledgment. The ASC accepted my phone for repairing and "7-10 days are required for it" was stated to me. But I haven't got...