Sony India Complaints & Reviews

30 aug 2009 with the sony ericsson service center. But till now ie after two months i haven't received my set repaired. They are just postponing its delivery on one excuse or the other. Once they said that i can receive my set but on reaching there they said it hasn't been repaired. I am harassed at the hands of sony ericsson service center vaishnavi Services, A 1,aacharya niketan mayur vihar phase 1,,Delhi.
& i 'm also complent in sony ericsson help line, they give me complent number[protected], but my mobile is still not repaired

i have a SE w 810i phone it fell down from my hands and the display was broken but i could call and recieve call on ot the only problem was i couldnt see the number as the broken desplay i gave the phone to the service centre R.T. Resourcing ,they change the display and gave it to me but after that i started getting no network coverage message on my cell and i was not abel to call anyone i gave it back to the service centre they sent it to the factory and told me that the mother board has to change and it will cost me 80 % of my handset cost i had already paid them 1450/- for the display if they could have told me that my mother board is faulty and it will cost me this much i would have not changed the display and wasted 1450/- rs naw i cannot use the phone and my money is also gone pls tell me what to do
i tried all the means of sony but they are not helpful the the service center is worst in customer care

Hi,

I had given my sony cybershot camera model number DSC-H50, serial number 2314658 to one of the SONY AUTHORISED SERVICE CENTRE, M/s. Srikara Marketing Services Ltd., G-9, Srinivasa Towers, Besides ITC Kakatiya Sheraton Hotel, Greenlands Road, Begumpet, Hyderabad-500016, Phone: [protected] or [protected] on 24-09-09 as it was not "switching on".
I was assured that I would get back the serviced camera within 2days as the service engineer was on leave. In the first place, I fail to understand how come “sony service” operates only with 1 service engineer for a world-class city. As I noticed, if a service engineer is not available for 1 day, the entire “sony service network” seemed to be stopped because even other customer seemed to be complaining.
I have not been given any “Job Sheet”, all I have is a “call sheet” without any reference number, except my name and address on it. I was told that I would be called to take back the repaired camera by 25-09-09, however that has not happened till today i.e., 17.00 Hrs of 04-10-09. I have called up the service centre 6 times till now everyday and they are not even able to tell me as to what is the status of the camera and whether they have been able to find out what the reason atleast, leave about whether it can be repaired or not and the cost involved, though it is still covered under warranty. They have told me that it has been taken “somewhere else to find out the problem” and are not even willing to tell me where it has been forwarded so that I could follow it up with them. Everytime I call them they would make me hold on the line atleast for minimum of 10 minutes, wasting my time as well my mobile phone bill charge shooting up. They are “completely irresponsible and do not care for customer with their arrogant, irresponsible replies and never to keep up the commitment attitude”. One Mr. William who answers the call says that the concerned engineer or their incharge would call me and believe me I have never heard anything from these 2 people for the last 11 days.
At this juncture, I feel that “SONY boasts about world class products, their world class service seems to be WORST.” “The reason I am writing this feedback is after repeated follow up and being being ‘let down’ by SONY.”
I have decided to proceed “legally and claim compensation” against “SONY and their authorized service centre, M/s. Srikara Marketing Services Ltd.”, for their inordinate delay, deficiency of service, false assurances, not being able to service & return my camera as promised and most importantly causing financial loss for follow-up and my valuable time that was wasted on them.


If Sony feels it is a responsible company towards its customers, they can contact me on:
D.N. Chandrashekhar,
[protected], Near Church,
Boudhanagar, Warasiguda,
Secunderabad-500061, Andhra Pradesh, India.
Mobile number: [protected].

Sir,
I have purchased a DVD Home Theatre, Model No- DAV-DZ390 (Sl No. 6107605) from Great Eastern Trading Co., SN Banerjee Road, Barrackpore, North 24 Parganas, West Bengal vide invoice no -2394 on 30 Sep 2009. As per the dealer the installation is free of cost and should be carried out within 48 Hours. But till date even after 72 Hours nobody from the company's installation team has turned up and also the dealer is not responding in a positive way. I have already sent an e-mail to Sony customer care vide acknowledgement no.- 436344, but other than an auto generated acknowledgement there has been no correspondence from the company's customer care also. The product is lying packed as provided to me by the dealer. So, I request you to kindly intervene for early installation of the product. Also I would like to know that in case the company's team doesn't turn up for long and I get the product installed through other sources, will the guarantee cease to exist?

Hi
i bought a new Sony Ericsson W595 in last week of may. after one month display problem then i will pay Rs 1900/- for changing display. there after one week, same problem again coming then i submitted mobile to service centre and after 45 days i got my mobile. But a new problem is coming. Now one speaker is not working. Please give me the way how do i get new handset from sony under these condition. or i have to registed a copmalin to consumer court.

I purchased sony ericsson mobile set model no K810i on13/2/2009. IMEI NO.- [protected] .Then i submitted the set to (sony ercsson service centre) CELL COM ,627, G.T.ROAD, SRERAMPORE, HOOGHLY for microphone problem, loud speaker problem , charging problem on 23/4 /2009. they could not repair the set. Again I submitted the set at ( SONY ERICSSON SERVICE CENTRE) R T OUTSOURCING SERVICES LTD. 2 Ripon Street , KOLKATA -16 for same problem on 30/4/2009. Complaint I.D .No SE[protected]. Dtd 30/402009. They delivered the set on 22/5/2009 .After one months again I faced same problem with front camera problem, bluetruth problem . I submitted the set at NEOSA ELECTERONICS - KOLKATA. 43/4A, Hazra Road, Kolkata ( SONY ERICSSON SERVICE CENTRE) . Till date I did not get any reply from service centre. I AM BEING HARASSED BY SONY ERICSSON . I HAVE DONE A GREAT MISTAKE TO BUY THIS SET

I have a Sony HiFi Music System Model No. MHC - RV5 perchased in 2002 but it starts giving truble in 2008, unable to play the CD I got the the same repaired from SONY Authorised service centre at Kolkata on 11th Nov 2008 but again the same problem exist and I got the same againg repaired in Gurgaon from Sony Authorised service centre on 31st Aug 2009, now again the problem persist. please help me out on the same and advise me how can I take it forward

I've been using this phone since a year.. although there arent any fascinating functions.. i was happy with it. however after some time the colour started fading away and even the backside of the phone is ultra sensitive. it showed scraches since the first week itself. recently my games and application folder turned crazy! the games and application icons started multiplying.. this was only with the stuff stored on my memory card. however now whenever i try to enter the folder it shows as "operation failed". dunno wath to do! phew!. but i love my phone still.. .i hope there was any way i could fix it!.

I bought the phone december 2008. for the past 3 months the phone was hanging and will not work. i have to switch off or remove the battery and switch on. i have given the phone to your authorised service center SRI MOBILE in nagercoil. they charged me Rs.350.00 on august 25 and they told they have reinsalled the software.but my problem is not sloved. repeated i went and finally they told they want to keep for observation. still the same problem. where to give the phone for service.In nagercoil the work was taken vai work order no:SE 309SM510505

Dear Sir/Madam
I have purchased a Sony Ericsson mobile model no. F305 on dtd 04.03.2009 from Cell Mart Bhubaneswar. The IMEI no is [protected]. After purchasing of mobile I found some technical defects. So I booked the cell at your authorized service station on dtd. 11/07/2009. The Job card prepared at the service station is SE309SPS10236. The main problem is display problem and problem at the Music speaker. But already two months gone till yet it has not been returned back to me. Everyday I am going to the service station but they are always saying that the parts is not available. I want to know when I will return back my cell. My contact no is [protected]. If I will not get confirmation regarding the return of my cell within two days then I will file consumer case against the company and service center.

With Best Regards

Pradeep Kumar Patra

hi sir,
This is to inform you,
I purchased sony ercsson K660i in january2009 and it stopped working after sometime due to technical problems. I gave that for repairing on 2 sep 2009 at sony ericsson's service centre 523-A Ambedkar road Ghaziabad, i have given that 4 times before also but no result came out. I haven't got it till now.its imei no-[protected]. you are requested to take further step regarding this problem.

mobile phone model sony ericsson f305 perchased vide bill no[protected] dated 27 jan 2009.
above sighted mobile phone purchased in January 2009, is not working properly. The same was given for repairs previously which had taken 1 month for repairing causing heavy losses, mental agony and harrassment.after the repairs phone was not working properly. Same was shown at your office and was informed that phone needs repairing again. Now again I am without a mobile phone which is causing huge loss, total cut off from communication.
Please note that this kind of substandard non sale worthy product which cannot be repaired to my satisfaction and that it should work at least for some time. Under the circumstances I have no option but to claim damages .regret to inform that I had bought this mobile phone for the reputation standards and world fame name Sony, but feel cheated by purchasing this substandard quality product model .Please look into the matter and provide me a new working phone which can work at the earliest. So that I could be able to do my work uninteruptly. Please note that the phone is still under repair as on date i.e. 30/09/09.

work order no SE[protected] DATE 21 SEP 2009
S.K.SHARMA

sir,
i purchased a sony eriricson mobile from one of the dealers in alwarthirunagar, chennai, bearing the name of asian network. after three months my cell phone got repaired, and i approached the same person for the warranty claim. only after this i came to know that the sony erricson declined my handset claiming that it was not manufactured by their company and that i am not eliglible for any warranty claims. then again i approached the person from where i purchased the mobile. but till date he has shown deaf ears to my complaints. in this regard i would like to know how am i suppose to proceed to seek justice.
thanking you,
with regards,
venky

I have been using a Sony Ericsson Bluetooth Headset HBH DS 200 for nearly 2 years and now, the battery does not hold charge for more than 2-3 hours (initially it was 5-6 hours). I wish to replace the battery. I contacted the company through their customer support email id and they instructed me to get in touch with 2 service centres in the suburbs of Bombay. I contacted the centres and information given to me ranged from: (a) deposit your headset for repair - if in warranty, it will be done free or estimate charge of Rs. 500 would be levied. I tried explaining to them that it was a rechargeable cell that needed to be replaced (like any other rechargeable cell) and the headset was working fine. (b) The battery cannot be replaced...meaning one has to throw a headset costing Rs. 3,300 into the drain after using it for less than 2 years.

I don't know whom to approach as the Service Centres are run by fools who don't even know what they are talking about. If the battery is not user replaceable, then Sony Ericsson needs to mention that very clearly and upfront.

Hi,
This is regarding the C510 phone which i have bought on 11th july 09, which had gone fullydead.
The phone was used very carefully with no liquid intrusion also.

I have taken the phone to your service center in Cochin (Accel frontline)
I was told that the phone was tried with a software change, but in vain.
Phone will work only with board replacement.
This isn very unfair. A phone of 3 months old going for a Board replacement.!!!
I expect a better response on this matter at the earliest.
can I get some legal person's contact no.?

Model C510
Date of purchase: 11th july09
--
Regards,
Tinoj

Recently I bought a W205 mobile at the mobile stores (on September 6th 2009). After 3 days I started facing problems of slow operations. I felt it might be a software problem. On Sep 23rd my mobile display turned white. I immediately contacted the customer care and was directed to a service center in Chennai. I informed the service center guys about the white display problem. They told me that it was a software problem and the phone required reinstallation of software.

They asked me to give the phone and collect it the next day. As I was aware that software re installation takes just ten minutes, I told them I would wait for some time and right away collect the mobile. But the service center guys informed that me that there was a power cut and asked me to collect it the next day. They prepared a job sheet for the mobile. The next day when I went to collect the mobile, they told me that the display is damaged. I was surprised. I asked them how that could have happened. They said that I might have dropped the mobile.

I told them that I had not dropped the mobile even once. Had the mobile been dropped there would been external damages, at least a scratch. But there was not even a single scratch or external damage to the mobile. Also, I asked them why they didn’t check the status of the mobile before preparing the job sheet. They started evading the questions.

I am really wondering how a mobile just 3 weeks old could have a software problem and a white display. Now to address the problem, the possibilities are either the mobile I got must be a defective piece or the service center must have been done unprofessional work. I kindly request you to look into this issue and get the problem resolved at the earliest.

Mobile W205 :

Type: AAB[protected]BV

The address of the service center is given below.

Fourgen Communications,
New No. 321, Old No. 174, D-15,
1st Floor, Doshi Garden, Arcot Road
Vadapalani, Chennai, Chennai, Tamil Nadu 600026
[protected]

From,
Mr. Varun Sanwalka
14 Deepali Pitam Pura,
Opposite Sharda Niketan,
Delhi -110034
New Delhi, India
Telephone no. [protected]

To,
Sony Erricson,
India.

Subject : Please help me to track & find my lost mobile handset.

Dear Sir,

I am regular user of Vodafone Cellular and has been using the phone [protected] since last 2 years. On dated 25/09/2009, my mobile was stolen and thereafter it is not traceable.

I have some very sensitive information on my mobile. I want to track / trace and recover the said mobile connection along with data received on my SIM and Multimedia Card.

The importance of the data stored are my contacts and important documents in that mobile. The details of the mobile are as under :

- Make - Sony Erricson
- Model – P1i
- IMEI No.[protected]
-Purchased at
Sony Ericsson
M2K rohini, Aggarwal mall
New Delhi



Thanking you,
Yours sincerely,
(Varun Sanwalka)

Dear Sir,

1. I purchased one W380i Sony Ericsson phone from M/S Neeru Enterprises Noida (Sony Ericsson Experience Store) on 23.8.2009 (bill no. 2716 dtd 23.08 2009, IMEI no – [protected]).

2. Since its purchase it was showing "emergency calls only" most of the time,I replaced the Dolphin(MTNL/BSNL) SIM with Airtel one but again the message 'Emergency calls only ' was appearing.Both the SIMs are functioning properly in Nokia & Motorola handset.The profile selected was normal and home It seems the signal receiving power of W380i is exiremely poor. Immediately I sought advise from their support site and was advised to take the set to their service centre

3. I deposited the set at the service centre of Sony Ericsson Noida (B 1/38 ,Sector 18 ,Noida Ph[protected] and they assured that the set will be replaced. From the people present at the Sony Ericsson service centre I gathered that there is general problem of loss of signal with Sony Ericsson sets

4. I was assured that my phone will be replaced and new phone will be given around 30.8.2009 but till now nothing has happened.

5. Around 4.9.2009 when I contacted service centre I was informed by Mr. Sreejalanand that as new handset is not in ready stock it has taken some time and he will inform about exact status in two hours by calling back. Nobody has called till now.

6. The Sony Ericsson Noida service centre either deliberately keeps the phone busy by keeping it off the hook or they will simply not attend to it. It is extremely difficult to contact them unless you go there personally.

7. My e mails to their support centre are rarely answered

8. I am totally convinced now that Sony Ericsson not only make phones which are unable to perform the basic function for which a phone is designed but also your service centre and customer support cell are TOTALLY USELESS.

Till now no action has been taken to resolve the complaint though I have regularly pursued the matter. Complaint nos –
• 78883476
• 79042420
• 85026496
• 85027096
• 85096322
In view of the above please necessary action may please be taken against Sony Ericsson and the contact address of their CMD may please be informed to me so that I can also write to him.

Details :

Tag no. provided - PVNA[protected]
Address of Service Centre - M/S Neeru Enterprises , Sony Ericsson Experience store,
B-1/38,Sector- 18 Noida 201301
Phone no.[protected]
Date of purchase – 23.8.2009
Date of submission- 26.8.2009


Regards

Sanjay Rahul
[protected]

Hello Sir,

well i am praneeth purchased a new w580i mobile in the month of june2009, i am very disappointed with the mobile its not working properly more over the services center people are very stupids they even dint solve the problem what ever the problem is they just tell that software is corrupted and need to install software my question is how many times i should keep updating this bleady software till now i gave my mobile thrice to service center people and they took 3 to 4 days and gave me return no use problems are camera picture is blurred and the video is very worst that ever i saw in mobiles " totally blocks " and network problem when i dial the number and make call it will go but i cant not here the sound from the other end and sure the money will be deducted what the bleady software is this and when receive any call it shows a error code clip hired sum thing els i did not expect this from such a big organization

i need response from your end i request you to change my mobile and do favor for me

Praneeth
[protected]

i purchased your W910i(red) mobile from "Paragon dep.stores." Thane,on 6/05/2008 . it was working allright for few days but later it developed some problem with the software.It was given to the service centre at Thane (Ccom Services,F/11.Eternity Mall,Teen hat naka,Thane-west)they rectified the problem but they took very long ,almost 2 weeks for that.Last month I had some problem with the keys(buttons) and there was dust in the display which was to be cleaned so I gave my mobile to the same service centre on 25th August 09.again they took very long (15 days) to return it on 12th sept.09.my mother collected it from the centre.and charges were Rs.1685/- I feel it is too much.they did not give me the replaced defective parts. my mother could not check it as she is not aware with all the functions. when I checked it at home I realised that there is still problem with the display of the instrument and we decided to return it to the service centre for rectification.We gave it back on 15th sept.09.They said they will give it back within 2 days.After a few days I got a call from them that there is a crack in the display and again i need to bare the expences for that. I was really worried because I am a XII th std.student and I had already spent for the expensive model(Rs.15000/-),again I spent for the repairs(Rs.1685/-) then my father spoke to them they said they will call him back but they didnot do that.after that we are following every day we speak to diffrent people but at this moment also we do not know the status of my phone and I am having great problem without a cell as I need to communicate a lot.I am really frustrated about the services. and when I spoke to other users of sony ericson it was found that 99% people are not happy with the services of sony ericson.I feel the higher management system should look in to the matter and do something about this as you may lose your valuable customer due to these reasons.( Ist receipt no.185, 2nd complaint no. 9412 dated 15/09/09)