Sony India Complaints & Reviews

Dear Sir/Madam
I have purchased a Sony Ericsson mobile model no. F305 on dtd 04.03.2009 from Cell Mart Bhubaneswar. The IMEI no is [protected]. After purchasing of mobile I found some technical defects. So I booked the cell at your authorized service station on dtd. 11/07/2009. The Job card prepared at the service station is SE309SPS10236. The main problem is display problem and problem at the Music speaker. But already two months gone till yet it has not been returned back to me. Everyday I am going to the service station but they are always saying that the parts is not available. I want to know when I will return back my cell. My contact no is [protected]. If I will not get confirmation regarding the return of my cell within two days then I will file consumer case against the company and service center.

With Best Regards

Pradeep Kumar Patra

hi sir,
This is to inform you,
I purchased sony ercsson K660i in january2009 and it stopped working after sometime due to technical problems. I gave that for repairing on 2 sep 2009 at sony ericsson's service centre 523-A Ambedkar road Ghaziabad, i have given that 4 times before also but no result came out. I haven't got it till now.its imei no-[protected]. you are requested to take further step regarding this problem.

mobile phone model sony ericsson f305 perchased vide bill no[protected] dated 27 jan 2009.
above sighted mobile phone purchased in January 2009, is not working properly. The same was given for repairs previously which had taken 1 month for repairing causing heavy losses, mental agony and harrassment.after the repairs phone was not working properly. Same was shown at your office and was informed that phone needs repairing again. Now again I am without a mobile phone which is causing huge loss, total cut off from communication.
Please note that this kind of substandard non sale worthy product which cannot be repaired to my satisfaction and that it should work at least for some time. Under the circumstances I have no option but to claim damages .regret to inform that I had bought this mobile phone for the reputation standards and world fame name Sony, but feel cheated by purchasing this substandard quality product model .Please look into the matter and provide me a new working phone which can work at the earliest. So that I could be able to do my work uninteruptly. Please note that the phone is still under repair as on date i.e. 30/09/09.

work order no SE[protected] DATE 21 SEP 2009
S.K.SHARMA

sir,
i purchased a sony eriricson mobile from one of the dealers in alwarthirunagar, chennai, bearing the name of asian network. after three months my cell phone got repaired, and i approached the same person for the warranty claim. only after this i came to know that the sony erricson declined my handset claiming that it was not manufactured by their company and that i am not eliglible for any warranty claims. then again i approached the person from where i purchased the mobile. but till date he has shown deaf ears to my complaints. in this regard i would like to know how am i suppose to proceed to seek justice.
thanking you,
with regards,
venky

I have been using a Sony Ericsson Bluetooth Headset HBH DS 200 for nearly 2 years and now, the battery does not hold charge for more than 2-3 hours (initially it was 5-6 hours). I wish to replace the battery. I contacted the company through their customer support email id and they instructed me to get in touch with 2 service centres in the suburbs of Bombay. I contacted the centres and information given to me ranged from: (a) deposit your headset for repair - if in warranty, it will be done free or estimate charge of Rs. 500 would be levied. I tried explaining to them that it was a rechargeable cell that needed to be replaced (like any other rechargeable cell) and the headset was working fine. (b) The battery cannot be replaced...meaning one has to throw a headset costing Rs. 3,300 into the drain after using it for less than 2 years.

I don't know whom to approach as the Service Centres are run by fools who don't even know what they are talking about. If the battery is not user replaceable, then Sony Ericsson needs to mention that very clearly and upfront.

Hi,
This is regarding the C510 phone which i have bought on 11th july 09, which had gone fullydead.
The phone was used very carefully with no liquid intrusion also.

I have taken the phone to your service center in Cochin (Accel frontline)
I was told that the phone was tried with a software change, but in vain.
Phone will work only with board replacement.
This isn very unfair. A phone of 3 months old going for a Board replacement.!!!
I expect a better response on this matter at the earliest.
can I get some legal person's contact no.?

Model C510
Date of purchase: 11th july09
--
Regards,
Tinoj

Recently I bought a W205 mobile at the mobile stores (on September 6th 2009). After 3 days I started facing problems of slow operations. I felt it might be a software problem. On Sep 23rd my mobile display turned white. I immediately contacted the customer care and was directed to a service center in Chennai. I informed the service center guys about the white display problem. They told me that it was a software problem and the phone required reinstallation of software.

They asked me to give the phone and collect it the next day. As I was aware that software re installation takes just ten minutes, I told them I would wait for some time and right away collect the mobile. But the service center guys informed that me that there was a power cut and asked me to collect it the next day. They prepared a job sheet for the mobile. The next day when I went to collect the mobile, they told me that the display is damaged. I was surprised. I asked them how that could have happened. They said that I might have dropped the mobile.

I told them that I had not dropped the mobile even once. Had the mobile been dropped there would been external damages, at least a scratch. But there was not even a single scratch or external damage to the mobile. Also, I asked them why they didn’t check the status of the mobile before preparing the job sheet. They started evading the questions.

I am really wondering how a mobile just 3 weeks old could have a software problem and a white display. Now to address the problem, the possibilities are either the mobile I got must be a defective piece or the service center must have been done unprofessional work. I kindly request you to look into this issue and get the problem resolved at the earliest.

Mobile W205 :

Type: AAB[protected]BV

The address of the service center is given below.

Fourgen Communications,
New No. 321, Old No. 174, D-15,
1st Floor, Doshi Garden, Arcot Road
Vadapalani, Chennai, Chennai, Tamil Nadu 600026
[protected]

From,
Mr. Varun Sanwalka
14 Deepali Pitam Pura,
Opposite Sharda Niketan,
Delhi -110034
New Delhi, India
Telephone no. [protected]

To,
Sony Erricson,
India.

Subject : Please help me to track & find my lost mobile handset.

Dear Sir,

I am regular user of Vodafone Cellular and has been using the phone [protected] since last 2 years. On dated 25/09/2009, my mobile was stolen and thereafter it is not traceable.

I have some very sensitive information on my mobile. I want to track / trace and recover the said mobile connection along with data received on my SIM and Multimedia Card.

The importance of the data stored are my contacts and important documents in that mobile. The details of the mobile are as under :

- Make - Sony Erricson
- Model – P1i
- IMEI No.[protected]
-Purchased at
Sony Ericsson
M2K rohini, Aggarwal mall
New Delhi



Thanking you,
Yours sincerely,
(Varun Sanwalka)

Dear Sir,

1. I purchased one W380i Sony Ericsson phone from M/S Neeru Enterprises Noida (Sony Ericsson Experience Store) on 23.8.2009 (bill no. 2716 dtd 23.08 2009, IMEI no – [protected]).

2. Since its purchase it was showing "emergency calls only" most of the time,I replaced the Dolphin(MTNL/BSNL) SIM with Airtel one but again the message 'Emergency calls only ' was appearing.Both the SIMs are functioning properly in Nokia & Motorola handset.The profile selected was normal and home It seems the signal receiving power of W380i is exiremely poor. Immediately I sought advise from their support site and was advised to take the set to their service centre

3. I deposited the set at the service centre of Sony Ericsson Noida (B 1/38 ,Sector 18 ,Noida Ph[protected] and they assured that the set will be replaced. From the people present at the Sony Ericsson service centre I gathered that there is general problem of loss of signal with Sony Ericsson sets

4. I was assured that my phone will be replaced and new phone will be given around 30.8.2009 but till now nothing has happened.

5. Around 4.9.2009 when I contacted service centre I was informed by Mr. Sreejalanand that as new handset is not in ready stock it has taken some time and he will inform about exact status in two hours by calling back. Nobody has called till now.

6. The Sony Ericsson Noida service centre either deliberately keeps the phone busy by keeping it off the hook or they will simply not attend to it. It is extremely difficult to contact them unless you go there personally.

7. My e mails to their support centre are rarely answered

8. I am totally convinced now that Sony Ericsson not only make phones which are unable to perform the basic function for which a phone is designed but also your service centre and customer support cell are TOTALLY USELESS.

Till now no action has been taken to resolve the complaint though I have regularly pursued the matter. Complaint nos –
• 78883476
• 79042420
• 85026496
• 85027096
• 85096322
In view of the above please necessary action may please be taken against Sony Ericsson and the contact address of their CMD may please be informed to me so that I can also write to him.

Details :

Tag no. provided - PVNA[protected]
Address of Service Centre - M/S Neeru Enterprises , Sony Ericsson Experience store,
B-1/38,Sector- 18 Noida 201301
Phone no.[protected]
Date of purchase – 23.8.2009
Date of submission- 26.8.2009


Regards

Sanjay Rahul
[protected]

Hello Sir,

well i am praneeth purchased a new w580i mobile in the month of june2009, i am very disappointed with the mobile its not working properly more over the services center people are very stupids they even dint solve the problem what ever the problem is they just tell that software is corrupted and need to install software my question is how many times i should keep updating this bleady software till now i gave my mobile thrice to service center people and they took 3 to 4 days and gave me return no use problems are camera picture is blurred and the video is very worst that ever i saw in mobiles " totally blocks " and network problem when i dial the number and make call it will go but i cant not here the sound from the other end and sure the money will be deducted what the bleady software is this and when receive any call it shows a error code clip hired sum thing els i did not expect this from such a big organization

i need response from your end i request you to change my mobile and do favor for me

Praneeth
[protected]

i purchased your W910i(red) mobile from "Paragon dep.stores." Thane,on 6/05/2008 . it was working allright for few days but later it developed some problem with the software.It was given to the service centre at Thane (Ccom Services,F/11.Eternity Mall,Teen hat naka,Thane-west)they rectified the problem but they took very long ,almost 2 weeks for that.Last month I had some problem with the keys(buttons) and there was dust in the display which was to be cleaned so I gave my mobile to the same service centre on 25th August 09.again they took very long (15 days) to return it on 12th sept.09.my mother collected it from the centre.and charges were Rs.1685/- I feel it is too much.they did not give me the replaced defective parts. my mother could not check it as she is not aware with all the functions. when I checked it at home I realised that there is still problem with the display of the instrument and we decided to return it to the service centre for rectification.We gave it back on 15th sept.09.They said they will give it back within 2 days.After a few days I got a call from them that there is a crack in the display and again i need to bare the expences for that. I was really worried because I am a XII th std.student and I had already spent for the expensive model(Rs.15000/-),again I spent for the repairs(Rs.1685/-) then my father spoke to them they said they will call him back but they didnot do that.after that we are following every day we speak to diffrent people but at this moment also we do not know the status of my phone and I am having great problem without a cell as I need to communicate a lot.I am really frustrated about the services. and when I spoke to other users of sony ericson it was found that 99% people are not happy with the services of sony ericson.I feel the higher management system should look in to the matter and do something about this as you may lose your valuable customer due to these reasons.( Ist receipt no.185, 2nd complaint no. 9412 dated 15/09/09)

This R-306 Mobile was purchased from SONY AVIO-Parsavnath Mall, Faridabad on[protected] and it was giving problems of hanging and keypad not working. I contacted Sony service Centre Sector-1 Market N.I.T Faridabad but they don't listen properly. They sent the set to Company for the replacement of motherboard and it was replaced by the Co. but the set is still not working and they are not properly attending the customers.They give phone Numbers to customers for contact but these numbers never work or they don't take phone calls. They are saying that the they don't have keaypad then if they don't have parts available with them how they are functioning and making fool o[censored]s and spoiling our time. Please help me in this regard as I don't have any other contact number from my house and I have old aged parants. The job sheet number of Sony service Centre is SE309SMU10534 dt.[protected]. When we contact to customer care they don't give us contact number of senior persons of the Company neither they help us in resolving our problem, they onle give request numbers. I got complaint numbers such as: 79009378 dt. 2-9-09 & 85207335 dt. 23-09-09 in between I got many request numbers while conversation with customer care unit of the Company. So this is very poor service. They don't have any online public grievance system.

i (darpan kumar) having some technichal fault in my phone.model no.w580i.i go to the service center on 28/08/2009 named as-the progressive system,ABC Tower,shop no.17 1 floor,sigra,varanasi phone.no.[protected].i submite my phone but till now i don't get my phone back.i reach the center 4 or 5 times but they only giving me dates.my phone is under warrenty period.sir now i look for a quick step by you.thanking you.

darpan kumar.
phone no.-[protected]
email [protected]@gmail.com

Hi,

I have bought a Sony Vaio Laptop(NR 38) on sep 23 2008. But, within 3 months my screen gave a crack and gradually nothing is visible on the screen. Inspite of being in warranty,Sony Service centre located at Sakinaka,Mumbai is rejecting to replace the screen. They say that it is a physical damage and hence not covered in the warranty.

Why should I pay 18000 rupees when there is absolutely no fault of myne. The LCD screens of VAIO are very delicate and Sony should take moral responsibility for this.

I am vexed with the service and products of SONY.

Dear Sir,
My mobile is missing last Saterday afternoon(19/09/09) 2.00 O'clock on the way to my Home(Thiruvallur to Ikkadu Kandigai). Please Inform me, if you got any information regarding to my mobile.

mobile details:

Mobile Brand-Sony Ereccion
Model: W580i (Sliding model)
Mobile IME - [protected]
Silm Card No: [protected] (Vodafone)

Please help me, this my new mobile.

Thanks to All.

My Contact Details:
Name ; Arun G
Land Line No:[protected]
My Brother No: [protected]

Kindly Please help me, if you got any Information about my Mobile(Sony Ereccion-W850i)

Thanks & Regards,
Arun Prakash

I bought W580i 15 months back, and now the cell was not starting at all, when I checked out at the Sony Ericsson service center at Vizag, they told me that its Motherboard was damaged.

They told than the motherboard cant be replaced and suggested me to buy a new mobile, its very bad just after the completion of the warrenty motherboard got damaged, and even in the warrenty period i have got many problems and have given my mobile 3 times to the service center for repair.

Isn't there any solution for this, I thought SONY was one of the best in mobiles, but now i got to know that it was one of the WORST both in manufacturing and even in servicing.

Finally I Request Everyone not to buy a Sony Mobile and waste their Valuble Money and Time

This is regarding one of the worst cases of phone service i have come across. I have handed in my SE P1i to a service center in Dadar(west), Mumbai. I am detailing the entire episode with dates for your reference.
August 1 - hand in my phone at the service center. i am told that the estimation would take 2-3 working days and on approval, the repair would take 2-3 working days.
August 4 - Cost of Rs. 1975 as told by the service center is approved on phone.
August 10 - informed phone not ready. to contact back in 2 days.
August 12 - phone not ready. reason given as part unavailable. Complaint lodged with telephone customer care.
August 13 - Call from Customer care representative, who assures the case is on high priority and the handset would be delivered within 7-10 working days.
August 21 - Phone repair still pending for part. I am told by a customer care representative that it will DEFINTELY be done by the following Saturday (August 29th).
August 29 - The phone is still pending for part. I am promised the case has been escalated and i would have the handset by September 2.
September 2 - The phone is still pending for parts. I am promised by the customer representative that it will be made available at all costs on Saturday September 5.
September 5 - Phone is still pending for parts. Phone to be made available on September 12.
September 16 - After a grace period of 4 days, I am now told by the customer care that i have not approved the phone for repair as it is now pending for an estimate approval. I am assured that the case has escalated and I would be contacted within 24 hours.
September 17 - I visit service center and am assured there that the status on their system shows the phone is pending for part and that the estimate approval is made. On contacting phone support, there is an apology again for the delay and i am assured a call back with the status of the phone. I get a call in 5 minutes from a person who turns out to be very rude in explaining that the part is unavailable. On being questioned as to what was so delicate about the part that it took so long to get, he wants me to get the part for him. I still have no word from any member of the service center or Sony Ericsson as to a DATE when i will receive the phone. This is after 1 month and 17 days. I have been using Ericsson touch screen phones (R380s, P800, P910, P990i, and now the P1i). I have had touch screens replaced before and this is the first time the phone has not been returned for more than a day. So to tell me that the touch screen is highly specialised piece of equipment is a rubbish response from such an esteemed company.

Till date i have not been given a date for the return of my handset. It is now 1 month and 17 days.

i have purchase sony car dvd player dated 1-2-08 it is in warrenty period of two year last month it is taking more time in playing dvd i have shown it in sony service center after checking it they said that lens it not working and we have to order a lens after one week service center employe make a call that your dvd player is working and after one week same problem is there please suggest me what i have to do for sony dvd player i want it in new one

I have purchased sony ericsson W395 of 7500 rupees on 13yh sep 2009 after seeing the features on sony's official site and it showed that it had motion gaming ,usb connectivity & java supported phone but non of its true and i am fooled by the sony site .There is no motion gaming ,no java file can be installed and so i want my money back from sony company.

To,
The regional manager
Sony Ericsson India ltd.
Delhi


Sub:- complaint of hand set-Z555 , regarding

Dear sir

I am dharmender kumar I bought a hand set model no-Z555i Emi no-[protected]
Sl no-CB511B3EJ4 from your authorized dealer dated:-.05.06.2009. because every body knows this name for faiths and trust. And I have lot hope and faith on your company because your service was very good and fast. But I face the problem from your mobile ,
after purchasing this mobile I am facing lot of problem continuously. Some of problem are under as.

1. Keypad is not working properly
2. Some time phone vibration is not working
3. Speaker phone is not working properly and muted automatically
4. Network problem
5. Hanging problem
6. Ringer problem

due to above problem’s I am visiting many times in your authorized service center they look into my hand set condition and they told to me that your mobile must sent to the company workshop and its has been taken more then 15 day’s now I am in very strange condition if I send my mobile to your company for repairing how would I manage my official and personal work. Now I want to request to you please provide me a stand by mobile or change my mobile in to the new one.

Now I have also lost trust and faith in your company.

Kindly look in to the Matter , awaiting your positive response.


thanks & regards
dharmender kumar
A-291, gali no-2, Meet Nagar Delhi-94
Mob:-[protected],[protected]