Sony India Complaints & Reviews

STK 4172 II AUDIO OUT PUT NOT WORKING AUDIO VOLTAG OK AND CD NOT PLAY ALL DISEPLAY OK AUDIO POWER BORD REELYA SWITCH NOT WORKING WHAT IS THE PROBLUM ..? thanks

From,
Mr. Naveen sharma
c/o 1/9628 B Bahel gali No-4 pratap pura shahdara
Delhi-110032
Delhi india
Phone : +91 [protected]
To,
Sony Ericson,
India.

Subject : Tracking of my Lost mobile and card having no.[protected]

Dear Sir,

I am regular user of Airtel and has been using above phone [protected] since last 1 years. On dated 06/10/2009, my
mobile was lost / stolen and thereafter it is not traceable.

I have some very sensitive information on my mobile. I want to track / trace and recover the said mobile connection along with data received on my SIM.

The importance of the data stored on the video clips is that I am having some important records and passwords in that mobile. The details of the mobile are as under :

- Make - Sony Erricson
- Model - W200 i
- IMEI No.[protected]

you are requested to kindly cause for trace and recovery of the above said mobile phone & SIM


Thanking you, Yours sincerely,
( Naveen sharma)

A Sony Flat Screen TV(29 Inches) was purchased in December 08(Model No)-SZ292M88.Not even one year had passed it showed a tuning problem in the month of October 09.Complaint was lodged in the sony customer service centre as we were still covered under the Warranty period on October 01,2009.Service engineer had come on October 03 2009.It looked he didnt have much knowledge about repairing the moment he had left the tuning problem had reappeared and .Complaint was again lodged on October 05,2009 and was told that the service engineer would be coming on October 06 for repairing but nobody had come.

Its been almost 11 months of me using Sony Ericsson W910i phone. It is very unpleasnt for me to tell you that I almost got a very unsatisfactory experience from my handset. I gave my handset which is in warranty till 10th of october, 2009, to an authorised Sony Ericsson service center in Vashi, Mumbai.
The follwoing are the problems after the diagnosis:-
1. Software Problem
2. Key pad problem

The following is my experience to the center:-
1. I gave my handset on 1st of October. The timigs as mentioned on website and as told to me from call center do not match. I waited for almost 1hr to get my phone into the service process since the center was shut till 11Am in the morning. On 4th of October I called to get the update on my phone process. They told me that WORK IS UNDER PROCESS, and was told to call in the evening as it would be done.
2. I called center on 5th October to get to know about the status. It was happy to know that my phone is totally repaired and there is dont need to pay any thing since it is covered under warranty. I asked, when do they shut down. I got a reply, it closes at 7 in the evening.
3. I reached the center to collect the phone. I was shocked to know that my phone was not repaired and shop closes at 8 PM. I almost left my office and work to collect my phone, and cancelled my meetings to collect it. The concerned Person Mr. Javed replied me that we never said so that the phone is repaired. Aslo there i got to know that i need to pay Rs. 1100 to get it repaired and which i will get after 11-12 working days as the parts are still unavailable. Mr Javed gave me a very unpleasant replies to my question and told me do what ever you can, we will not handle your case.
4. I have no clue what need to be done further. It was astonishing to know that the same experience happend with couple of customers in a day with the same handset.

The following are my details of the work sheet number and other details:-
1. Workorder number:- SE309KT111109
2. My Name:- Namit Narain
3. Center address and Phone number:- Kaizer Telecom, BSEL Tech Park, A-wing, 1st floor, Office No.308, Vashi, Navi Mumbai. Ph No.[protected] Owner:- My Javed Sayeed.

30 aug 2009 with the sony ericsson service center. But till now ie after two months i haven't received my set repaired. They are just postponing its delivery on one excuse or the other. Once they said that i can receive my set but on reaching there they said it hasn't been repaired. I am harassed at the hands of sony ericsson service center vaishnavi Services, A 1,aacharya niketan mayur vihar phase 1,,Delhi.
& i 'm also complent in sony ericsson help line, they give me complent number[protected], but my mobile is still not repaired

i have a SE w 810i phone it fell down from my hands and the display was broken but i could call and recieve call on ot the only problem was i couldnt see the number as the broken desplay i gave the phone to the service centre R.T. Resourcing ,they change the display and gave it to me but after that i started getting no network coverage message on my cell and i was not abel to call anyone i gave it back to the service centre they sent it to the factory and told me that the mother board has to change and it will cost me 80 % of my handset cost i had already paid them 1450/- for the display if they could have told me that my mother board is faulty and it will cost me this much i would have not changed the display and wasted 1450/- rs naw i cannot use the phone and my money is also gone pls tell me what to do
i tried all the means of sony but they are not helpful the the service center is worst in customer care

Hi,

I had given my sony cybershot camera model number DSC-H50, serial number 2314658 to one of the SONY AUTHORISED SERVICE CENTRE, M/s. Srikara Marketing Services Ltd., G-9, Srinivasa Towers, Besides ITC Kakatiya Sheraton Hotel, Greenlands Road, Begumpet, Hyderabad-500016, Phone: [protected] or [protected] on 24-09-09 as it was not "switching on".
I was assured that I would get back the serviced camera within 2days as the service engineer was on leave. In the first place, I fail to understand how come “sony service” operates only with 1 service engineer for a world-class city. As I noticed, if a service engineer is not available for 1 day, the entire “sony service network” seemed to be stopped because even other customer seemed to be complaining.
I have not been given any “Job Sheet”, all I have is a “call sheet” without any reference number, except my name and address on it. I was told that I would be called to take back the repaired camera by 25-09-09, however that has not happened till today i.e., 17.00 Hrs of 04-10-09. I have called up the service centre 6 times till now everyday and they are not even able to tell me as to what is the status of the camera and whether they have been able to find out what the reason atleast, leave about whether it can be repaired or not and the cost involved, though it is still covered under warranty. They have told me that it has been taken “somewhere else to find out the problem” and are not even willing to tell me where it has been forwarded so that I could follow it up with them. Everytime I call them they would make me hold on the line atleast for minimum of 10 minutes, wasting my time as well my mobile phone bill charge shooting up. They are “completely irresponsible and do not care for customer with their arrogant, irresponsible replies and never to keep up the commitment attitude”. One Mr. William who answers the call says that the concerned engineer or their incharge would call me and believe me I have never heard anything from these 2 people for the last 11 days.
At this juncture, I feel that “SONY boasts about world class products, their world class service seems to be WORST.” “The reason I am writing this feedback is after repeated follow up and being being ‘let down’ by SONY.”
I have decided to proceed “legally and claim compensation” against “SONY and their authorized service centre, M/s. Srikara Marketing Services Ltd.”, for their inordinate delay, deficiency of service, false assurances, not being able to service & return my camera as promised and most importantly causing financial loss for follow-up and my valuable time that was wasted on them.


If Sony feels it is a responsible company towards its customers, they can contact me on:
D.N. Chandrashekhar,
[protected], Near Church,
Boudhanagar, Warasiguda,
Secunderabad-500061, Andhra Pradesh, India.
Mobile number: [protected].

Sir,
I have purchased a DVD Home Theatre, Model No- DAV-DZ390 (Sl No. 6107605) from Great Eastern Trading Co., SN Banerjee Road, Barrackpore, North 24 Parganas, West Bengal vide invoice no -2394 on 30 Sep 2009. As per the dealer the installation is free of cost and should be carried out within 48 Hours. But till date even after 72 Hours nobody from the company's installation team has turned up and also the dealer is not responding in a positive way. I have already sent an e-mail to Sony customer care vide acknowledgement no.- 436344, but other than an auto generated acknowledgement there has been no correspondence from the company's customer care also. The product is lying packed as provided to me by the dealer. So, I request you to kindly intervene for early installation of the product. Also I would like to know that in case the company's team doesn't turn up for long and I get the product installed through other sources, will the guarantee cease to exist?

Hi
i bought a new Sony Ericsson W595 in last week of may. after one month display problem then i will pay Rs 1900/- for changing display. there after one week, same problem again coming then i submitted mobile to service centre and after 45 days i got my mobile. But a new problem is coming. Now one speaker is not working. Please give me the way how do i get new handset from sony under these condition. or i have to registed a copmalin to consumer court.

I purchased sony ericsson mobile set model no K810i on13/2/2009. IMEI NO.- [protected] .Then i submitted the set to (sony ercsson service centre) CELL COM ,627, G.T.ROAD, SRERAMPORE, HOOGHLY for microphone problem, loud speaker problem , charging problem on 23/4 /2009. they could not repair the set. Again I submitted the set at ( SONY ERICSSON SERVICE CENTRE) R T OUTSOURCING SERVICES LTD. 2 Ripon Street , KOLKATA -16 for same problem on 30/4/2009. Complaint I.D .No SE[protected]. Dtd 30/402009. They delivered the set on 22/5/2009 .After one months again I faced same problem with front camera problem, bluetruth problem . I submitted the set at NEOSA ELECTERONICS - KOLKATA. 43/4A, Hazra Road, Kolkata ( SONY ERICSSON SERVICE CENTRE) . Till date I did not get any reply from service centre. I AM BEING HARASSED BY SONY ERICSSON . I HAVE DONE A GREAT MISTAKE TO BUY THIS SET

I have a Sony HiFi Music System Model No. MHC - RV5 perchased in 2002 but it starts giving truble in 2008, unable to play the CD I got the the same repaired from SONY Authorised service centre at Kolkata on 11th Nov 2008 but again the same problem exist and I got the same againg repaired in Gurgaon from Sony Authorised service centre on 31st Aug 2009, now again the problem persist. please help me out on the same and advise me how can I take it forward

I've been using this phone since a year.. although there arent any fascinating functions.. i was happy with it. however after some time the colour started fading away and even the backside of the phone is ultra sensitive. it showed scraches since the first week itself. recently my games and application folder turned crazy! the games and application icons started multiplying.. this was only with the stuff stored on my memory card. however now whenever i try to enter the folder it shows as "operation failed". dunno wath to do! phew!. but i love my phone still.. .i hope there was any way i could fix it!.

I bought the phone december 2008. for the past 3 months the phone was hanging and will not work. i have to switch off or remove the battery and switch on. i have given the phone to your authorised service center SRI MOBILE in nagercoil. they charged me Rs.350.00 on august 25 and they told they have reinsalled the software.but my problem is not sloved. repeated i went and finally they told they want to keep for observation. still the same problem. where to give the phone for service.In nagercoil the work was taken vai work order no:SE 309SM510505

Dear Sir/Madam
I have purchased a Sony Ericsson mobile model no. F305 on dtd 04.03.2009 from Cell Mart Bhubaneswar. The IMEI no is [protected]. After purchasing of mobile I found some technical defects. So I booked the cell at your authorized service station on dtd. 11/07/2009. The Job card prepared at the service station is SE309SPS10236. The main problem is display problem and problem at the Music speaker. But already two months gone till yet it has not been returned back to me. Everyday I am going to the service station but they are always saying that the parts is not available. I want to know when I will return back my cell. My contact no is [protected]. If I will not get confirmation regarding the return of my cell within two days then I will file consumer case against the company and service center.

With Best Regards

Pradeep Kumar Patra

hi sir,
This is to inform you,
I purchased sony ercsson K660i in january2009 and it stopped working after sometime due to technical problems. I gave that for repairing on 2 sep 2009 at sony ericsson's service centre 523-A Ambedkar road Ghaziabad, i have given that 4 times before also but no result came out. I haven't got it till now.its imei no-[protected]. you are requested to take further step regarding this problem.

mobile phone model sony ericsson f305 perchased vide bill no[protected] dated 27 jan 2009.
above sighted mobile phone purchased in January 2009, is not working properly. The same was given for repairs previously which had taken 1 month for repairing causing heavy losses, mental agony and harrassment.after the repairs phone was not working properly. Same was shown at your office and was informed that phone needs repairing again. Now again I am without a mobile phone which is causing huge loss, total cut off from communication.
Please note that this kind of substandard non sale worthy product which cannot be repaired to my satisfaction and that it should work at least for some time. Under the circumstances I have no option but to claim damages .regret to inform that I had bought this mobile phone for the reputation standards and world fame name Sony, but feel cheated by purchasing this substandard quality product model .Please look into the matter and provide me a new working phone which can work at the earliest. So that I could be able to do my work uninteruptly. Please note that the phone is still under repair as on date i.e. 30/09/09.

work order no SE[protected] DATE 21 SEP 2009
S.K.SHARMA

sir,
i purchased a sony eriricson mobile from one of the dealers in alwarthirunagar, chennai, bearing the name of asian network. after three months my cell phone got repaired, and i approached the same person for the warranty claim. only after this i came to know that the sony erricson declined my handset claiming that it was not manufactured by their company and that i am not eliglible for any warranty claims. then again i approached the person from where i purchased the mobile. but till date he has shown deaf ears to my complaints. in this regard i would like to know how am i suppose to proceed to seek justice.
thanking you,
with regards,
venky

I have been using a Sony Ericsson Bluetooth Headset HBH DS 200 for nearly 2 years and now, the battery does not hold charge for more than 2-3 hours (initially it was 5-6 hours). I wish to replace the battery. I contacted the company through their customer support email id and they instructed me to get in touch with 2 service centres in the suburbs of Bombay. I contacted the centres and information given to me ranged from: (a) deposit your headset for repair - if in warranty, it will be done free or estimate charge of Rs. 500 would be levied. I tried explaining to them that it was a rechargeable cell that needed to be replaced (like any other rechargeable cell) and the headset was working fine. (b) The battery cannot be replaced...meaning one has to throw a headset costing Rs. 3,300 into the drain after using it for less than 2 years.

I don't know whom to approach as the Service Centres are run by fools who don't even know what they are talking about. If the battery is not user replaceable, then Sony Ericsson needs to mention that very clearly and upfront.

Hi,
This is regarding the C510 phone which i have bought on 11th july 09, which had gone fullydead.
The phone was used very carefully with no liquid intrusion also.

I have taken the phone to your service center in Cochin (Accel frontline)
I was told that the phone was tried with a software change, but in vain.
Phone will work only with board replacement.
This isn very unfair. A phone of 3 months old going for a Board replacement.!!!
I expect a better response on this matter at the earliest.
can I get some legal person's contact no.?

Model C510
Date of purchase: 11th july09
--
Regards,
Tinoj

Recently I bought a W205 mobile at the mobile stores (on September 6th 2009). After 3 days I started facing problems of slow operations. I felt it might be a software problem. On Sep 23rd my mobile display turned white. I immediately contacted the customer care and was directed to a service center in Chennai. I informed the service center guys about the white display problem. They told me that it was a software problem and the phone required reinstallation of software.

They asked me to give the phone and collect it the next day. As I was aware that software re installation takes just ten minutes, I told them I would wait for some time and right away collect the mobile. But the service center guys informed that me that there was a power cut and asked me to collect it the next day. They prepared a job sheet for the mobile. The next day when I went to collect the mobile, they told me that the display is damaged. I was surprised. I asked them how that could have happened. They said that I might have dropped the mobile.

I told them that I had not dropped the mobile even once. Had the mobile been dropped there would been external damages, at least a scratch. But there was not even a single scratch or external damage to the mobile. Also, I asked them why they didn’t check the status of the mobile before preparing the job sheet. They started evading the questions.

I am really wondering how a mobile just 3 weeks old could have a software problem and a white display. Now to address the problem, the possibilities are either the mobile I got must be a defective piece or the service center must have been done unprofessional work. I kindly request you to look into this issue and get the problem resolved at the earliest.

Mobile W205 :

Type: AAB[protected]BV

The address of the service center is given below.

Fourgen Communications,
New No. 321, Old No. 174, D-15,
1st Floor, Doshi Garden, Arcot Road
Vadapalani, Chennai, Chennai, Tamil Nadu 600026
[protected]