Sony India Complaints & Reviews

i have bought a sony erricson phone W760i IMEI No: [protected] on 20/01/2009 from
one of your retailer (HOT SPOT RETAILS LIMITED).

it's charging point stops working within 4 months.

as you know its charging point is the only source to keep a phone alive & to connect hand free, data cable & other devices.

I took it to the sony ericsson service station (arun watch shop, yusuf sarai) for the repair on 18/04/09.

they claim charges for the repair of a under warranty mobile phone.

still the results are not good, 2 out of 4 times machine don't accept the charger / hand free from the repaired connecting point.



Within two weeks the connecting point comes out by itself.

so i again took the phone to the same sevice station.

after a huge argument they repaired it again but sorry to tell you problem remains the same & even getting worse.

i think after get it repaired from your authorized service partner again & again problem remains the same.

there must be some manufacturing error in my phone so i request you to please replace it or get it repaired correctly.

i am in big trouble & suffered alot.

even i won't suggest any-one to buy any product from sony erricson after all this.

as now my phone is dead, please you suggest me what to do, otherwise i have to take some necessary action.

one more thing i need to add in all this what's the use o[censored]nder warranty of a product when you charge for the repairs.

hoping for a positive response from your side.

regards,
neha bahal.
[protected].
[protected]@rediffmail.com

After switching off my Television, I could see some color lines are coming to center and it narrow down to a point and become white. Since its 6 months OLD TV I wondered. I contacted an authorised technician and he changed the transformer, still the problem persists. His assumption is that, it could be the problem with Picture Tube. I need to change the picture tube and told them to give me a new TV, since it is in Warranty period. If anybody had the same issue, please suggest the solution which u have experienced.<br />
<br />
<br />
Thanks<br />
Nvn

I purchased a sony ericsson mobile w350i from Ghaziabad in Dec 2008/Jan 2009. I'm visiting Bhopal during summer 2009 before proceeding to South India. My phone display went off. When I approached the Sony Ericsson Service Center (Accel Frontline Limited) in Bhopal, they said that the mobile needs to be left for some time and may be display has to be changed. When I told them the mobile is under warranty and u can check it, they asked me to produced the bill.

Obviously, when on a tour, I don't roam around with bills of my gadgets. When I told the Branch Manager at the service centre (I think he told his name as Mohammad Shafrat Ali... A rude service manager... i don't know who the hell made him branch manager of Service Center... he was so rude that he doesn't deserve to be a Manager...) that the bill is at my home, he asked to get a fax... when told that there is nobody at home and it can't be faxed... he showed his inability to provide the services as he said that the mobile could be from grey market...

For a brand like SONY... they don't have the facility to check whether the mobile is from grey market on not... If they have the facility, the manager concerned was harnessing and trying to extract some money on the pretext of non-availability of original bills... whichever way... this incident will make me think twice before purchasing the SONY product again and carry the bills of the products where ever I go...

In the evening further pursuing the matter, i checked the sony erricsson website ... and located another service provider in Bhopal in the name of Logic Technologies. When I contacted the serrvice provider on phone and asked whether he can give me the service under waranty in the absence of the purchase invoice, he immediatly asked for the IMEI no, which i provided him. On the phone itself, he confirmed that my set is under warranty and can be get repaired.

I also contacted the Toll free service centre of SONY, which confirmed that IMEI No. tells about the warranty and every service centre has access to their website.

This makes the case purely against the Accell Frontline Limited, where the branch manager is doing nothing but destroying the name of SONY.

Munishwar Gulati
BE IIT(R) - 1990
+[protected]

Dear Sir,

I had purchased a Sony handy cam model (Sony DCR – HC 62E) Dated on 2/08/2008 from Modern Electronics Co .Ltd. Saudi Arabia-Riyadh. I bought Sony since it is of one my favorite brand, i am unhappy of your product; the unit was not working almost 8 months. The unit was given to the Sony Authorized service center (Madonna Sales & Service) in India. they kept for 3 Months and gave back .they says the main PCB is faulty and it is not available . Now I am working in Qatar, here also I had taken the unit to Sony service center they replied it is not possible to service since it was bought from Saudi Arabia. As your warranty card says it holds international warranty card, but now the service centers says to take back to Saudi Arabia, which is not possible for me since I presently I am working in Qatar. I am so disappointment the way you treat your customer. Being a world leader in manufacture of consumer electronics it is ashamed of your poor product support. Here after I will not purchase your product and will not recommend your product to others unless and until this problem is resolved. Either you send us the board (part number A1444216A….) or provide servicing of the unit or any remedy to resolve the problem.


Looking forward for customer support…your immediate action will be precipitated.

Model no: DCR-HC 62 E
653355
N50 by

Mathew Abraham

Dear sir

We had Purchased sony home thetre dav dz 390 from dass electric kothrud pune on 26th may 2009 after 10 days still there is no representation for installation of products and nobody is responsible for that it is so bad

My name shailesh mob no [protected]
purchase datails
invoice no 09602ks
Date:- 26/05/09
Amt:- 19600

Respected Sir/ Madam,
I'm a B.E(ECE) freshers of 2009. I 've saw the add in "thinakaran" newspaper & accordingly I send my resume to that company & they send the personal interview call letter & asked to pay Rs. 275/- & edu. qualification certificates for reference.Hoe can it be possible. Wheather ths is true or not. Its very urgent. please help me.

I have purchased Sony Ericsson model P1i, in the month of January 2008, from Sony Ericsson Experience Store, Shreeji Communication, Anand.

After say 3-Month I had a problem of hanging and immediately i rushed to your Sony Ericsson Experience Store, Shreeji Communication, G-%, Silver Oak, Opp. Swayamwar Party Plot, Anand-V.V. Nagar Road, Anand – 388120 and they have given me solution by just out the battery from unit and again put the same in same position i.e. shut down mobile by easiest way.

Said problem occurred three times and same manner problems were sorted out, as per my opinion this is not the solution to solve problem, at that time they have to re-install software.

Further, the same problem occurred recently on dtd. 30/05/2009, the same dealer informed me now we will re-install software and they have done it and charged Rs. 250/- for this, since my mobile is now out of warranty, just 4-month over on guarantee period.

I really very upset and I felt that SONY ERICSSON has cheated me, which is not fair.

I am ready to pay what your charges for updating software not for re-installation, re-installation of software is FREE, and I also know on your site updating of software is free, without any charges.

If some one buy your product worth Rs. 20, 000/- and if some minor problems are there in your instrument because of your software set up, then you have to help out your clients and approach of your representative also be good enough to help clients, not only money, money and money.

I also know from my complaint no one in your company will take corrective actions, every one look each other face and concluded that all customers are like these only.

IF YOU SATISFIED ONE CLIENT, THEN HE WILL TELL OTHER 10 CLIENTS, FOR YOU 10 CLIENTS ARE NEW, BUT ONE UNSASTIFIED CLIENT WILL TELL OTHER 100 CLIENTS AND ULTIMATELY COMPANY WILL BE AT LOOSER END.

NILESH - [protected] - [protected]@emtici.elecon.com, [protected]@yahoo.co.in

Purchased Sony Ericsson Handset -G502 from UniverCell, No.213 S.V.Patel Salai, Puducherry, Invoice P.PUD/15000/dated: 31st October 2008.

Mainly I procured by seeing good clarity in Sony ericsson Mobile, and due to my Friends suggestion but I am quite unhappy that the metalic colour (steel colour) through out the mobile is getting peeled off, I am operating key pad on my memory .even side boarded total ring also plastic is vissible. This kind of poor quality of finish I was not expecting from any sony product in warranty period itself ! scree also moving.

More over on complaining to UniverCell, they are behaving very irresponssible saying we do only sales we cannot do anything on complaint.

please treat this for making better quality product instead of producing faluir models like G502 (by seeing my collegue also purchased the same set he also facing the same problem)

i purchased this particular mobile from VIJAY sales, NAVI MUMBAI at the price of 13000/- and it is a big waste of money because later through a male i found that the IMEI number says that the handset is of very low quality and is dangerous
is any one taking an account of it...
big companies like sony is selling there brand of walkman series and that to with a low quality of production
why are they cheating the coustomer

Dear Sir / Madam,

I had bought a Sony Erricson W595 mobile phone 3 months ago by paying 15000/- Rs and few keys were not working after a month. It had free warranty of 1 year, so i took it to a Sony authorised service centre. They said keypad has to be changed and they dont have stock & sent me to another center. The other center kept the phone for a day & later falsely claimed it has liquid damage & i should pay for repair. i asked for estimate. They did not respond to my calls & visits. After a month they are saying it will cost 3000/ Rs. This is a clear case of cheating & i want to sue them & also warn the public about their unenthical trade practice. Many have had same experience with this center in jayanagar.

Kindly advise me about the procedures & steps involved in initiating a legal complaint against them.

Thanks and Regards,

Shivakumar B.K
[protected]

Hello,
I bought a Brand new Sony ericsson K810i handset from mobile store Cochin worth rs 11900/-.Within 2 weeks it started malfunctioning i.e. the keys got hanged, shortcut keys popping up and i was not able to make a call. I went to mobile store but they adviced me to go to Authorized service centre which is in Kalabavan road, Cochin.I went there and as i dont know malayalam and as i was alone they told that it had liquid damage and made me sign one form.After that they made me pay 540 Rs/-. I was ready to pay the amount as i had no time and as desperate to make the phone ready.nearly after 2 weeks they returned the phone back claiming that they have repaired it.Within 2 days it again started to repeat the same problemsThen i went to mobile store and they told me that i have made a big mistake by paying the amount. They also told that if i get a DOA certificate from Service center i will get the phone replaced.I was really emberrassed by talking to the persons in Mobile store.I called Sony Ericsson Call center and raised a trouble ticket and they again adviced to go to service center and as i have no other way i again went there and after talking to RM of service center submitted the phone.He told they will not issue DOA and for issuing the same there should be only 5 min talk time.Within 2 days of submission the RM kept on calling me to take my mobile back and he told that he has repaired.I got the phone and after fewithin same day same issue repeated after i realized that the Service centre oficial was lying to me.When i called the Call center they told that i have to change the PCB and it nearly cost 70% of handset.I realized that i was totally cheated.When i talked to official they told that they cannot do any thing and i have to suffer with the problem.

I have lost my sony ericsson K800i handset . Could you please help to block the mobile handset.?
I have got the SIM blocked already.


imei no[protected]

missed on 14jun09 from bangalore

Sir/madam,
I bought an G700 mobile last year 14 oct 2008.There persist a problem of touch screen jan 2009.It was repaired within 15 days and i got my mobile back.On 16.04.2009 again my touch screen faced an problem.I gave at the service centre and till date i am only hearing commitment of different dates from allindia sony ericcson service centre.
My mobile has not been returnedto me till date.My screen is supposed to be replaced but company is not providing with spare.Since last 2 and a half month i am continuously following up with the service and centre and local authorised dealer but unable to get my mobile back.
My mobile EMI NO:[protected].
My complain id:SEO[protected]
Referance No:[protected].
I had bought the mobile from:
Ashok Enterprise
102/104, city point, Opp.town hall, Jamnagar-2661090, 2533088

And i gave my mobile to nearet authorised dealer of sony ericsson:
UNIQUE COMMUNICATION,
106 jyot tower, First Floor
Opp.town hall, jamnagar
Tel: +[protected]

I had number of communication with unique communication and all india customer care for sony eicsson mobile([protected]).Still unable to get my mobile till date there is no stock only hearing dates and commitment which keeps on changing.What to be done?
Please help me out and help me in getting my mobile back.
Regards
bablin samantray

whenever i insert any sim in my sony ericsson f305 it shows insert sim...
i showed it to the authorised service center in noida...they say the do not pick up the job work of phones in warrenty...they told me to go to nehru place an get it fixed ...

Dear Sir,

I have purchased above hand set on 16.7.08 from Hot Spots Retails Ltd, Sector-31, Guergaon.

The set got out of service in May'09 end and subsequently it was deposited with Mobile Phone India, 114, DLF Central Arcade, Gurgaon for necessary repairs vide Compliant ID SES09MP110707 dated 08.5.09. The agency is unable to repair the same till date and to my surprise it is not teraceable by the Sony Ericsson and Mobile Phones India. Please find attached mails sent to Sony Ericsson and their subsequent reply / assurances for your kind info and records. Hope you will take appropriate action against Sony Ericsson for failing in Customer Service, after sales service, mental torture to customer, customers right violations, etc...

CORRESPONDENCE WITH SONY ERICSSON CUSTOMER CARE CENTRE NOIDA

Dear Ankita,

Thanks for your information of date to collect the w580i set from Tele Zigmos. I have called Tele Zigmos and enquired about the same but Mr. Saurabh confirmed that they have'nt received the set till date. Yesterday also Ms. Richa confirm that the set has been delivered to Tele Zigmos and I should collect the same from them and subsequently I will get a confirmatory call from Sony Ericsson and mail regarding the same.

Which is still awaited.

Despite your false assurances from time to time I am contacting you on daily basis. I have also checked with Mobile Phones India also about the same but they are also denying the delivery from your side.

Will you please confirm when I will get my phone back.

You will appreciate that fair chances have been given to Sony Ericsson to repair the same or replace the hand set. But after sales services of Sony Ericsson is poor, pathetic and beyond the customer satisfaction.

Request to confirm within in 24 hrs or else I will have no option left to go to Consumer Court through my Advocate Mr. S.N. Soni - Contact No.[protected], for which Sony Ericsson will be lible to pay all the damages, charges, mental harassment, violation of customers right, court fee, charges of advocate etc. etc.

The suite will be filed in the Gurgaon Court.
Hope you will take it in a right sprit and resolve the issue by today itself and give a confirmation.

With best regards,

Hoshiyar Singh
#[protected]


----- Forwarded Message ----
From: Hoshiyar Singh <[protected]@yahoo.com>
To: questions.[protected]@support.sonyericsson.com
Sent: Wednesday, 27 May, 2009 12:41:11 PM
Subject: Fw: Case : 73387224
Thanks Ms. Rupa,

As assured I will wait till 28th also. Hope you will take appropriate action as promised.

With thanks and regards,

Hoshiyar Singh
#[protected]

----- Forwarded Message ----
From: "questions.[protected]@support.sonyericsson.com" <questions.[protected]@support.sonyericsson.com>
To: [protected]@yahoo.com
Sent: Monday, 25 May, 2009 5:03:57 PM
Subject: Case : 73387224

Dear Mr. Singh,

Thank you for contacting Sony Ericsson Support Center.

This mail is with the reference to your complaint regarding your Sony Ericsson handset W580i. We understand the difficulties you are facing since long. We really apologize for the inconvenience caused to you. As per the feedback received from the service center, we would like to inform you that your handset is ready for delivery. We request you to collect your handset and confirm us the same. We look forward for your kind co-operation and understanding in this regard in future as well.

In case of further query, please feel free to contact 39011111
(Prefixed by STD code of your city (From Mobile or non-BSNL/non-MTNL No.)
[protected]
(Toll free number from BSNL & MTNL)
You may also visit our website: www.sonyericsson.com to know more about Sony Ericsson Products.

Warm Regards,
Tanushree
Sony Ericsson Customer Care


The details of this case are as follows:
Case: 73387224
Engineer: Rajiv Rana
CaseOpened: 04/May/2009 10:19:59
Old emails:
Email:
To: questions.[protected]@support.sonyericsson.com
From: Hoshiyar Singh [protected]@yahoo.com
Dear Sir, Thanks for your mail. Despite your positive and quick response, the matter is unresolved as of now. When checking with agency they informed that they have received hand set from Company but still there is a problem and it will take few more days to repair the same. History of the case. 1. Hand set dead.2. on 8th May 2009 after your intervention the same sent for repairs with Mobile Phones India. 114 DLF Central Arcade, DLF City, Gurgaon Phone.40111653. Compliant ID SES09MP110707.4. Mobile no.W580I. Recommendations:- If, mobile set is beyond the repairs, then discard it or else please make sure by Monday it should be delivered to me in working condition. Hope you will take appropriate action. Thanking you, With best regards, Hoshiyar Singh#[protected]

From: "questions.[protected]@support.sonyericsson.com" <questions.[protected]@support.sonyericsson.com>
To: [protected]@yahoo.com
Sent: Monday, 18 May, 2009 2:35:32 PM
Subject: Case : 73387224

Dear Mr. Singh,

Thank you for contacting Sony Ericsson Support Center.

With reference to your mail, we understand that you have submitted your handset at the service center but you are not getting response from the service center people. We apologize for the inconvenience caused to you.

We would like to inform you that we have already forwarded your complaint to the concerned department and we are trying to resolve the issue on priority basis. So, we request you wait for some time and we assure you that we will get back to you as soon as possible. We look forward for your kind co- operation and understanding in this regard.



We would like to assure you that our endeavor is to provide you quality service and your feedback will help us in improving our service further.
In case of further query, please feel free to contact 39011111
(Prefixed by STD code of your city (From Mobile or non-BSNL/non-MTNL No.)
[protected]
(Toll free number from BSNL & MTNL)
You may also visit our website: www.sonyericsson.com to know more about Sony Ericsson Products.

Warm Regards,
Lalit
Sony Ericsson Customer Care


The details of this case are as follows:
Case: 73387224
Engineer: Rajiv Rana
CaseOpened: 04/May/2009 10:19:59
Old emails:
Email:
To: questions.[protected]@support..sonyericsson.com
From: Hoshiyar Singh [protected]@yahoo.com
Dear Sir, This is to inform you that we have contacted Mobile Phones India and after giving brief they had accepted the mobile phone. But till date they are unable to repair the same. On cross checking they said that they are awainting IC's to come from Chennai. May we request you to please help them to provide spairs, as it is very difficult to survive with the phone. An early action will highly be solicited. With best regards, Hoshiyar Singh#[protected]

From: "questions.[protected]@support.sonyericsson.com" <questions.[protected]@support.sonyericsson.com>
To: [protected]@yahoo.com
Sent: Monday, 4 May, 2009 4:52:40 PM
Subject: Case : 73387224

Dear Mr. Singh,

Thank you for contacting Sony Ericsson Support Center.

With reference to your mail, we understand that you are facing the problem in Sony Ericsson W580i. We really apologize for the inconvenience caused to you and thank you for bringing your concern to our attention. We would request you to please visit the nearest service center.

Mobile Phones India
114, DLF Central Arcade, DLF City-II, Mehrauli Gurgaon Road, Gurgaon
4011165, [protected], [protected], [protected]

Tele Gizmos
Old Delhi-Gurgaon Road, Sec-18, T Point Opp. Airforce Station Gurgaon (Haryana)
[protected],

In case of further query, please feel free to contact 39011111
(Prefixed by STD code of your city (From Mobile or non-BSNL/non-MTNL No.)
[protected]
(Toll free number from BSNL & MTNL)
You may also visit our website: www..sonyericsson.com to know more about Sony Ericsson Pr



Thanking you,

Yours faithfully,

Hoshiyar Singh
# [protected]

My father bought a Sony Hi-Fi system, Model no: MHC-RV222//CE12, Serial Number 6116671 on 25-12-07 from Hindustan Electronics, Hapur( Ghaziabad).
We made regular complaints regarding the performance of this system. We made around 15 complaints since we purchased this system. this issue is never resolved they took it to service center, returned it back but it never worked. the local dealer suggested me to make a complaint in the consumer court.

Sir,

I want to complain against Sony. Recently I had given my laptop to a sony service centre in Mumbai ( Andheri East) as my laptop wasn't working. Sony Informed me that my motherboard is damaged and needs to be replaced. I wasn't willing to replace the motherboard and I took back my laptop. On showing the same laptop to my company's IT department they informed me that the motherboard has been changed as the company's initial was missing from the motherboard.

On contacting Sony they are asking me to get the laptop back to them, but they are saying that this thing cannot happen with them and that they cannot help apart from checking the motherboard again.

Please look into this matter and help me with the same.Details of my laptop are as mentioned below.

Model: Sony Vaio VGN B3XP
Serial No: 5300897
Sony Job No: 10603496

Regards,

Karan Murarka

phone not reparied properly
i gave my phone to the sony erisccon certified service station at Tecnocare E17, Lajpat Nagar, New delhi. My phone slide prob(tight)network prob, jack prob music player not working I gave my phone on first time on 2nd of june since then i have given my phone for servicing two times and i m still facing the same problem.They are not responding properly and are not telling me the problem my phone is having and not even reparing it properly. Every time after servicing facing the more and more problem Such a service was not expected from sony ericsson. my model no is w910i and my present job sheet no is SEO[protected].(which is the fourth job sheet).poor service
sir
i bought w910i

I MEI NO: [protected]

FATE SF PURCHES: 17/082008

Request you to please look in this matter. I have given application for extension of Warranty period on 14-March-09 at Sony World Aundh Branch.to Jitesh Agency pvt Ltd. Address [ Equity tower plot no 5 Sanghvi Nagar Aundh Pune.]
Till date I have not received the warranty card inspite of payment being done on 14-March-09.
Also the branch is not operative at the moment. I am Making regular visits since last 3 weeks at Aundh and other showrooms [ Khondwe & University Road] I have also met Mr Cyrus Tangal / Anirvan. they have assured me the query will be resolved in next 2 -3 days. ie in First week of june
But till date I have not received any concrete solution.
I am really troubled by this as every time I need to travel for minimum 30-40 Kms in between the office hours. I have also provided them the Tax invoice receipt for the payment which I have done Along with the xerox copy of the acknowledgement.
Everytime I visit them I am always asked to wait for few more days. I am really fed up of this kind of mental harrasment given to the customers. I really fail to understand what do they mean by Few days as it is it has been 3 weeks now.
Also I have just now spoken to Mr Cyrus and he is asking me to wait for more 15- 20 days.

Looking forward for assistance from your end.

Thanks
Ravi Verma
Mobile Number # [protected]
Address # Flat Number 3 Krihnakunj Appartment Vikas Nagar Wanowrie Pune - 40.

pls... find my mobile sony ericsson k550i with the imei of[protected] my mobile was los on 03.05.2008 thank u