Sony India Complaints & Reviews

Dear Sir,

I have bought brand new Sony ericcson C510 mobile in a well known mobile show "Mobile Store", as soon as i unwrapped the box i found the Brand new Cybershot C510 has bug in its camera.The image is not been captured properly and its simply dark.
when approached the store, they directed to the sony ericsson service centre for replacement, but the response given by the Sony service centre, Greams road, chennai was really bad.The service people tried to hide the fault of the mobile and convinced us .After genuine argument they agreed the fault but refused to replace it when the brand new mobile not even used has really serious problem.
We even contacted the customer service people who again tried to ignore us.
Please help me out in this issue for which i spent my one month salary to buy the product.

Dear Reader,
This complain I am loging against the service given by one of the service centres of sony in bangalore.I purchased this laptop in Aug 2008.I was quiet happy with the performance of laptop.One day I felt some problem in my screen`s hinge and my left click was also not working, I went and told them problem, they noted down all the problem and then directly told me that this all physical damage and would not be counted as service free of charge and told that they will inform me.After one week when I called them then they told me that it would take one more day even they promised me for 3-4 working days.They corrected my left click problem but I was shocked to listen that they did not do anything for my hinge problem which was most important.They told me I don`t know but it would cost me[protected] Rs to correct this problem.
I don`t know how can I correct my problem even its not my fault because if I open my laptop and use it and hinge get internal problem how can it become physical damage.
I think they only threat customers by claiming physical damage.I think this is the strategy they are using to resolve any complain.
I hope any top management would get this complain seriously and would correct my problem before I take any furthur step.
I am hoping for positive results.

Thanking You
Santosh Singh
[protected]

I purchased Sony Ericsson Handset Model W3501 from Mobile Store, Ahmadabad.Within two weeks the handset started getting heated, the software started crashing.I handed over the handset to The Mobile store, which in turn sent it to Sony Ericsson service Center, Drive -in Road, Ahmadabad.

I am yet to receive my handset back (even after 45 days) and they claim to have changed Mother Board thrice as it is crashing every time.Every time I call for the status, the answers I keep getting from executives are like"how do we know", "nothing can be done", "you can only wait" and such vague replies.When we call to ask for relevant official numbers, the service center refuses to give it saying those are private numbers and they will get back, which they never do.Twice I went to collect the handset when they told so, yet I was made to wait for over two hours. I still dont have my handset back.They are themselves accepting that the handset is "faulty".

My IMEI/serial Number is [protected].My registered case number is 73503963.

I want the relevant authorities to look into the matter as I do not want to approach the Consumer Court yet.

As an educated Customer I am well aware of my rights and I dont understand how a Company of such an International Strature can employ such rude, tactless, underqualified people who are ill equipped to deal with customers and not even provide service on time.I am fed up of having to wait for more than a month and not even having a replacement yet.I am willing to upgrade to another new handset and pay the difference .Kindly look into the matter.

Please do the needful by directing my complaint to the right persons.

As a consumer, I am feeling cheated and am having to deal with Customer Care(less) Staff, who are saying that my handset will take at least 15 days more to come by courier from Chennai ...making me wonder if Sony Ericsson is resorting to delivery by Bullock Carts as a drastic measure of Global Cost Cutting.

I would much rather go in for a Replacement or have my money back, as it is the company's responsibility to replace a faulty product under warranty.

Complaint # SEO – [protected]/R-300 SONY ERICSSON /726-9 FBD/18May09

Dear One,
I am the owner of model R-300 SONY ERICSSON cell phone.
Bill Date 12th Nov 08
Customer Id No. # [protected]
IN VO No. # [protected]
Billed to NEERAJ VASHISHT
Amount Paid Rs. 3500 /-
Model No. R-300 SONY ERICSSON, FCCID : PY7A1022151, IC 4170B –A1022 -151, SI 1208 – 1574 BZB
Purchased from SPICE Retail Sector-9 Faridabad, Tin No. [protected]
Service tax No. AAACM0294PST001


Mobile Serial No. SN –BZ 80001DB4 [protected]-5, CE 0682
Complaint No. SEO – [protected] dated 18th May 2009
Sony Ericsson service centre 1A /101 Phawra singh Chowk, NIT Faridabad (HARAYANA)
INDIA


Complaint:

This cell phone has stopped working (completely dead) due to some reason. Now as the phone is under warranty I showed It to the Sony Ericsson service centre NIT Faridabad complaint no. mentioned above thereafter they called me up and said you will be charged Rs. 1500 for the repair of the phone stating the reason of damage : water, which really came to me as a shock and I had a long argument with them as to how can they say that its a water damage, I just cannot understand how can they fool us, I am very much aware of rules and regulation of warranty cover, and the fact is that I just picked my phone from my pocket & I found that it was off and It never turned back on .Now how in the world Is that the reason for water damage.
Now I really feel cheated, now there was no reason for water damage, I feel these NIT Faridabad service centre guys have intentionally done this act of cheat to literally rob me of my hard earned money, and I simply wouldn’t tolerate this.
Request:
• kindly please respond to my complaint, an early action in the matter will be highly appreciated.& make sure I am not charged for the repair as I am not responsible for what ever damage these NIT Faridabad service centre people has done to my SONY ERICSSON set.

• If not. Then I would be forced to escalate the matter to higher levels and at a suitable public platform.
Warm Regards
Neeraj Vashisht
726 Sector -9
Faridabad -121006
Haryana
Contact No. : +91 [protected]

I sent the following complaint to Sony Ericsson but Have received no reply as yet.
To
Sony Ericson Mobile Communications (India) Pvt. Ltd.
4th Floor, Dakha House
18/17, WEA Karol Bagh
New Delhi-5


Subject: Complaint against Sony Ericson.

Sir,

I purchased one Sony Ericsson Mobile No. 7555 on 10.09.08 from Bobby Electronics, Sector -35. It started to give problem from first day itself .The speaker was not working. But we continued to use it for a week as the dealer did not have a second set to replace the one we had purchased. Then Bobby Electronics asked me to go Salora International Ltd. in Sec-34, They checked the set and asked me to come next day i.e. 19.09.08. They took the set from me and gave a DOA certificate on the basis of which the complainant was to collect the new set from Bobby Electronics. I kept on calling them and visiting for a week but I could not get the new set from them. I was asked to go to their dealer, Three Vee Enterprises in Sector-35 who asked us to come after 2 days . But they took four days to get the set.

I took the set and surprisingly this was not accepting the memory card. The dealer asked us to go to Sector 34 office and get the software installed in the Mobile. But even after this it kept on giving problem—Sometimes with the Keys and sometimes with the screen. But I kept on using the set as because of my circumstances I needed the Mobile. In December ’08 this set fell down from the table and stopped working and its body cracked. I went to their office which had now shifted to sector 40 on 26th Dec ’08 and after waiting for two hours they checked my set and told me that the LCD screen and the outer body will have to be replaced. They gave me a receipt with complaint ID SESO8CHD24533 dated 26-12-08 and asked to collect the set after 8 days. They also told me that after checking the set they will give me an estimate of total amount that I will have to pay towards repair of the set. I received no phone call and contacted the office to ask for the estimate .I contacted the office again after 8 days when I was told that it will take another week as the parts of the phone were not available. I went to their office again after a week and they asked for another 3-4 days. Finally they gave the phone on 28-1-09 and I paid Rs.350.00.


Now coming to the main points :-

• The company promised to repair the LCD screen .It has not been done.
• The body which was to be replaced has not been done .They used some solution like quick fix to repair the cracked body .Now the cracks have opened up again.
• The speaker is not working. The key pad is not working .The phone is Dead again.

I contacted the office again and was told that nothing can be done now and can do whatever I wanted to do .The behavior of the staff was very rude and threatening. The service was very, very poor. They did not even give me a stand by set so that I could use that till my set was repaired. The harassment I faced at the hands of the company is unimaginable. I have suffered Mentally, Physically and financially and therefore I wish to bring this to your kind notice for necessary action and solution to my complaint. My phone worth Rs. 5800/- is lying waste. I have not used the phone fully even for a month.

Failing to receive a positive reply from your end will result in my approaching the Consumer Court




Your sincerely
Manmeet Singh

this is not a phone complaint...and its about the sony erricsson service centre of calicut .CARE POINT shop near apsara theatre...i had never seen such a irresponsibled service centre... dear costumer please dont give ur good mobile phones to them...because it may be take 1year or 2year to ready the phone complaint...if they given back to you check thoroughly the handset ...there isan another complaint for it...so please think before u give ur set to them...

I purchased sony errison w 595 mobile 25day's back in poorvika permabur and now it is not working, it show's some network problem and the poorvika dealer asked me to go to sony show room and i went to sony service center perambur and i told the complaint and they replied me in stating that the mobile might have some board problem or software problem it will take 7 days to repair without proper checking how come i dont know with a month this problem am facing no proper response from the showroom dealer or the sony service center and again i went to poorvika showroom and they asked me to go to pursawalkam showroom.
My Phone is in Warranty period
This product is having lots of problem

Allegation- Unsatisfactory Service by Sony Ericssion Service Centre (Technocare Lajpat Nagar)

I bought my mobile model Sony Ericssion W580i from The Mobile Store on 11/1/2009. After nearly 4 Months on 24/4/2009 the noticed the headphones were not working properly due to a problem with headphone connector of the handset.
Being in the warrantee period I approached the Sony Ericssion Service Centre (Lajpat Nagar). I submitted my mobile on 24/4/2009. The phone was repired and returned to me the next day i.e. on 25/4/2009.
But the same problem occurred two weeks later, and I again submitted the phone on 8/5/2009. And when I retrieved my phone on 12/5/2009 I noticed a problem with the speaker. Even more, the phone completely shutoff the on same evening. From a small problem with headphone the mishandling by the people of the Service Centre had led to my phone being completely dead.
Again, the next day, I took the phone to the Service Centre, that was on 13/5/2009, since then it has been a very negligent approach by the people of the Service Centre. Even after repeated visits and calls they keep forwarding the date of return bringing up new excuses.
It is now nearing a month since I have been putting up with the incompetent and slack behavior. It seems they are not serious toward their customer’s grievances.
I request you to kindly help me in getting my hand set repaired or replaced if it is not possible to repair this faulty set .
Thanking you.
Yours sincerely
Complaint ID :- SCO[protected]
Receiving date and time :[protected] Sarthak Srivastav
Model no. W580I 9/731 Lodhi Colony
IMEI NUMBER [protected] New Delhi -110003

Hi

This is regarding Sony Ericsson Customer Care and services provided by them. I have Sony Ericsson K550i mobile. This mobile belongs to Mr. Kaushal Kumar Roy. I have purchased this mobile before few months from Patna(Sri Sai Enterprises, South Gandhi Maidan Patna-800001 Mobile:-[protected]) and it is in the warranty period. By a month or so this instrument started creating problems. The keypad was not working properly. I submitted this mobile to near by service center at Patna. They said, that keypad is not working, and need to be change for the same.
I received back our cell phone on 24th of May2009. I found that the problem was not resolved properly and also sound problem is creating.Sound is very very poor.Again I asked them for the problem .The service center ruthlessly keep telling that we did not have speaker as if it were our job to get a speaker to get it replaced.

Then again the problem did not resolved.I again asked service center and now they are telling that it is working fine.It’s sound and volume is very very poor till time but they are not agree to it now they are saying only one line that it is ok..Today’s is 06 th June I don’t have our mobile in our hands working properly.In spite of my repeated oral complaints and your’s departments oral assurances no concrete action has been taken yet to solve this problem.I’m still finding the same problem .The warranty of my handset is expiring in near future.And it seems to be that they just want to waste the time, so that get some charge on my set as the warranty will get expired.

I would suggest and request to proper action on this. Ple let me know what I should do in this case awaiting your early and positively replay.

Details are as under:

Model: Sony Ericsson K550i
Service Center address: Sony Ericsson Service Centre, Opp. Central Bank of India, Dak
Bunglow Road, Patna-800001


Regards,
Kaushal
M-[protected]

my cell number is [protected]. i want to block this number as i have lost my cell.

Consequences : complaint registered by email on following address daily
from 1st may 09 to 12th may 09
but no response has been given by the company till today.

1) SonyIndia.[protected]@ap.sony.com
2) http://www.sony.co.in/section/contactus

Call Log No. :[protected] dt. 010509,[protected] dt. 040509,
[protected] dt. 040509,[protected] dt. 050509,[protected] dt. 060509,
[protected] dt. 070509,
[protected] dt. 080509,[protected] dt 110509,[protected] dt. 120509.


To Thu, May 14, 2009

The Chief Executive Officer
SONY INDIA
DELHI
Phone No. :[protected]

Subject: Sale of LCD TV with inbuilt Manufacturing fault by sony
India which Works on the ethics “like no other”

Call Log No. :[protected] dt. 010509,[protected] dt. 040509,[protected] dt. 040509,[protected] dt. 050509,[protected] dt. 060509,[protected] dt. 070509,
[protected] dt. 080509,[protected] dt 110509,[protected] dt. 120509.


Dear Sir
With great pain and distress I am compelled to inform you that I was die hard fan of sony products, whenever I planned to purchase any electronic product without a second thought I have unequivocally chosen sony product irrespective of significant difference in cost comparative to other company products.

Friday, April 4, 2008, was special day for me as I planned to purchase a LCD TV. I went for recce and had confabulation with my friends regarding the models available in the market. It was myth only that in spite of significant difference in cost comparative to other company products I selected the SONY BRAVIO V series 26 inch KLV-26V300A model from Bhel Associates, 26 Rajpur Road Dehra Dun.

It was nothing short of sock and agony when service engineer of Sony India came for installation of LCD after five days, only after repeatedly calling service centre. Market is full of Heterogeneous models of LCD with competitive rates from reputed firms even though I paid extra bucks for purchasing Sony LCD because of quality and service of Sony for which its known world wide.

Exactly on the last day of warranty ie on Saturday, the 4th of april 2009 when I switched on my set nothing displayed on the screen I thought that some minor problem will be there, my LCD is a new one and above on it’s a SONY LCD TV. On the very same day I started searching local service centre phone number in the website http://www.sony.co.in/
and called them but no body picked up the phone, I thought it was 7 in the evening so centre might have closed for the day. Next day ie on Sunday 5th of april I again ranged repeatedly but no response has been given to me, then I took the address of service centre from the same website and tried to locate the place, but surprisingly, no sony service centre was there candidly it was like that some body has thrown me from hundreds of feets down. A esteemed company of sony stature is not updating the website periodically and hence creating hurdles for loyal customers of sony like me.

On Monday 6th of april 2009 I ranged repeatedly but I succeeded only at 10:30 AM and with the grace of almighty my complaint got registered, in spite of it, service engineer visited at 5:00 PM only, after primary investigation he informed me that it seems to be a big problem and the diagnoses is possible in the service centre only and instructed me to deliver the set in service centre. He also called for warranty card and got confused after seeing the different dates of purchasing and warranty in the warranty card written by the sony service engineer at the time of installation of LCD.

On 7th I handed over the set and on 9th I was informed that the LCD panel is not responding and hence is required to be replaced. I was also informed that the set is out of warranty but after listening my saga they agreed to put forth the case to the company itself for final decision. The unit has been handed over to me on the 29th of april 2009 after 24 days even though I am highly obliged for the sony India and service centre for rectifying my LCD free of cost.

Qualified service engineer of sony authorized service centre has explained me that the LCD panel which is the heart of TV is out of order. I am surprised that how can a normal young TV which has been used sparingly for less than one year can encounter a heart failure after passing through rigorous quality control and international standard adopted by the company.
The above stated revealed by me is the testimony that I have been abnegate by the quality of service and product which I deserved and moreover for which I have paid huge amount. It seems that the product which was having inbuilt manufacturing defect has been thrust on me.

I will be highly obliged if you kindly take the personal interest in the case and replace the product or refund the money incurred on the purchase of LCD TV and settle the case as soon as possible.

Nevertheless if the case is not settled amicably, I will be compelled to take the action as deemed fit.

Yours truly

(AJAY PRIYA UNIYAL)
6/1/1 NEW CANTT ROAD
DEHRA DUN-248001
UTTARANCHAL
PHONE:[protected]
MOB: [protected]
Email:- [protected]@yahoo.com

Encl:1:-Web page showing Sony India retailers for TV at Dehra Dun.
2:-Web page showing Sony India service centre at Dehra Dun.
3:-Xerox of warranty card.
4:-Xerox copy of cash memo.
5:-Xerox copy of job sheet.
6:-Xerox copy of Summary repair request form.

purchased music system for personal use however it is not functionig properly since the time of perchase despite very limited use.Got it serviced once from authorised service centre but resonse is not good.Now I think I should not recommend SONY to any one.

I have Sony Ericsson K750i model phone. 6 months ago its disply was not working, so I repaired it in the authorised service centre Salora International Ernakulam, they replaced the display. Now the disply works some times and I gave the phone to the same service centre, they replied that its circuit board complaint, and they are going to stop this service centre so they cannot take this complaint. What can I do ?

At the outset, I am much intested in using SONY branded products. I purchased Sony handycam Model DCR-TRV140E during 2001. I sparingly use the handycam. The life of lithiam battery was very short and very frrequently i had to recharge. within 6 months, the battery is not storing the charge and immediately releases it. I could not get the battery for this model in chennai. Hence it became useless within 2 years because of the poor quality of battery and its non availability . I purchased for more than Rs30k i did not expect that this product would become waste in 2.5 years. Similary i purchased music system by ur authorised dealer Subhshree in G.N Chetty Road, T.Nagar.Chennai 17 in the month of Oct 06.
From the day 1, the sound system gone out and their servicemen's poor handing/servicing, it further aggrevated. I never expected that these two products costing more than Rs.45k would soon be get repaired.

INFACT I AM FOND OF SONY PRODUCTS AND AFTER SEEING THESE PROBLEMS, I CHANGED MY MIND . I NEVER PURCHASE SONY PRODUCTS AND ALSO SUGGEST MY FRIENDS/RELATIVES TO GO AWAY FROM SONY PRODUCTS. I WOULD DEFENITELY REVIEW MY OPINION WHEN SONY TAKES POSITIVE STEPS.

i submitted my phont-sonyericsson k530i to servicecentre as it was having a problem. Mr. Kamal Arora told me to take your phone after 15-20 days. But now more than 1 month has passed he havent given my phone. Due to this i am having a lot of problem. please help me.

date of submission:[protected]
address of servicecenter: 233/1, SUS Nagar, Nakodar Road, Jallandhar
phone no. [protected]

my contact no.[protected]

Whenever a call gets connected I get beap and a message that ''cipering not provided by operator . insecure transmission.'' what do you mean this warning text message .is some one recoding my all calls, how to get over with this problem.
I am using a Sony Ericsson w700i phone.
three days back i hardware reset the phone the problem removed, i was happy but after two days a blank message came from a Mobil phone no. when i opened it, the message window was blank.no message was there.after opening that message, the same ''ciphering not provided by operator . insecure transmission.''starts with every outgoing or incoming call.please help me that how i can stop this ciphering. thanx.

regards Alam.

Dear Sir,

I got a mail from my one of friend regarding Sony Ericsson promotion (photo attached) through mail and i will receive a laptop after sending a mail to my more then 20 friends...i sent a mail to my more then 20 friends with this promotional offer...but i yet not recd any promotional gift or any communication regarding it...kindly look in to the matter.

Sachin Shigwan
[protected]

I got sms from 55888 that " bid to win 81 cm SIony Bravio lcd tv ( model : klv-32s400a). bid smal and unique to win lcd. sms bid to 55888. winner will be decalred on 18 th may 2009". I have made successful bid however, . results have not ben declared. Further there is no process to contact the concerned persons. I am feeling cheated by Sony company.

Hello There,

Myself Vaibhav Sinha had given my Sony Camera to be reparied at the Sony Service Center at RT Nagar, around the month of October'08. I was told that the problem was in the lens assembly but since I had only got it serviced from another Sony service center from 100ft Road, Indira Nagar, I was not satisfied with the diagnosis. Hence I asked them to hold the repair until I come and collect it back. Since I was travelling, I could not visit the shop.

After a week I was informed by Mr. Padmanabha, the owner of the center, that the camera has been stolen. Obviously he sounded worried and I sympathetically replied to him that I would wait patiently for an amicable solution. I was promised that I would soon be replaced with a new working camera from Sony.

Since then I have had to literally follow up with Mr. Padmanabha almost every week / fortnight to ask when are they going to give me a camera, only to hear a possibility of a solution just round the corner. The solution never came. Mr. Bhaskar from Sony India was also involved but he also was not prompt and proactive enough to provide me a solution.

In the span of more than six months since then, I had a baby and I had to buy a new camera.

Therefore now, I want the company to provide me with the compensation of harrowing me for so many months, making me run to their office almost every week never to find Mr. Padmanabha and for breaching the trust of me as a consumer that I most sympathetically bestowed on them after the alleged 'theft'. They should also pay me the cost of my lost camera at the earliest, now that they have slept over the issue for over 6 months.

I hope and believe that the consumer forum would help me get a reasonable solution. I have acted with utmost benevolence and patience with the company only to end up as being cheated and hoping that the forum would help restoring the same in me.

Being a SONY Erricson loyalist I purchased a W580i on 09 Sep.2008.

The phone went all blank on 27-Mar-09 & subsequently was sent for repairs the next day to RT FARIDABAD FORTUNE MOBILES(SEIN) in Faridabad. After repeat follow-ups the phone was finally handed back to us on 16-Apr-09.

Since I was not in town the phone was collected by my brother (They informed that the mother board has been changed). However on my return I realized that the phone was still not working.

I again sent it for repair to RT FARIDABAD FORTUNE MOBILES(SEIN) on 2nd May-09 however this time they refused to take it saying that their tie-up with the company does not stand any more & directed us to RT FARIDABAD MOBILE VISION(SEIN).


Here we were told that this is a small problem and we can get the phone on 04 May 2009.

The next day when we went to collect the phone they said that it is still not working & we can collect it the next day.

This cycle kept repeating itself for the next 15 days wherein we were given false promises and we went at least 7 times to collect the phone without sucess.

Thereafter we contacted the customer care under complain no. SC1360_7105. We were informed by the customer care that the phone would be made available to me within 48 hrs.
I was also informed by the service center that every single part of the phone has been replaced but due to faulty parts the phone is still not working.


It’s a shame that 3 customer care executives disconnected my call when I reminded them of Sony Erricson promises and asked them to connect me to their Manager on 23-May-09.

I have even tried to contact Mr. Neeraj ([protected]) who promised to get back to me with prompt action needless to say nothing happened.

I tried contacting Mr. Nitin Arora (no. provided by Neeraj) who looks after service for Delhi NCR but could not connect up even after 20 odd calls.