Sony India Complaints & Reviews

I sent the following complaint to Sony Ericsson but Have received no reply as yet.
To
Sony Ericson Mobile Communications (India) Pvt. Ltd.
4th Floor, Dakha House
18/17, WEA Karol Bagh
New Delhi-5


Subject: Complaint against Sony Ericson.

Sir,

I purchased one Sony Ericsson Mobile No. 7555 on 10.09.08 from Bobby Electronics, Sector -35. It started to give problem from first day itself .The speaker was not working. But we continued to use it for a week as the dealer did not have a second set to replace the one we had purchased. Then Bobby Electronics asked me to go Salora International Ltd. in Sec-34, They checked the set and asked me to come next day i.e. 19.09.08. They took the set from me and gave a DOA certificate on the basis of which the complainant was to collect the new set from Bobby Electronics. I kept on calling them and visiting for a week but I could not get the new set from them. I was asked to go to their dealer, Three Vee Enterprises in Sector-35 who asked us to come after 2 days . But they took four days to get the set.

I took the set and surprisingly this was not accepting the memory card. The dealer asked us to go to Sector 34 office and get the software installed in the Mobile. But even after this it kept on giving problem—Sometimes with the Keys and sometimes with the screen. But I kept on using the set as because of my circumstances I needed the Mobile. In December ’08 this set fell down from the table and stopped working and its body cracked. I went to their office which had now shifted to sector 40 on 26th Dec ’08 and after waiting for two hours they checked my set and told me that the LCD screen and the outer body will have to be replaced. They gave me a receipt with complaint ID SESO8CHD24533 dated 26-12-08 and asked to collect the set after 8 days. They also told me that after checking the set they will give me an estimate of total amount that I will have to pay towards repair of the set. I received no phone call and contacted the office to ask for the estimate .I contacted the office again after 8 days when I was told that it will take another week as the parts of the phone were not available. I went to their office again after a week and they asked for another 3-4 days. Finally they gave the phone on 28-1-09 and I paid Rs.350.00.


Now coming to the main points :-

• The company promised to repair the LCD screen .It has not been done.
• The body which was to be replaced has not been done .They used some solution like quick fix to repair the cracked body .Now the cracks have opened up again.
• The speaker is not working. The key pad is not working .The phone is Dead again.

I contacted the office again and was told that nothing can be done now and can do whatever I wanted to do .The behavior of the staff was very rude and threatening. The service was very, very poor. They did not even give me a stand by set so that I could use that till my set was repaired. The harassment I faced at the hands of the company is unimaginable. I have suffered Mentally, Physically and financially and therefore I wish to bring this to your kind notice for necessary action and solution to my complaint. My phone worth Rs. 5800/- is lying waste. I have not used the phone fully even for a month.

Failing to receive a positive reply from your end will result in my approaching the Consumer Court




Your sincerely
Manmeet Singh

this is not a phone complaint...and its about the sony erricsson service centre of calicut .CARE POINT shop near apsara theatre...i had never seen such a irresponsibled service centre... dear costumer please dont give ur good mobile phones to them...because it may be take 1year or 2year to ready the phone complaint...if they given back to you check thoroughly the handset ...there isan another complaint for it...so please think before u give ur set to them...

I purchased sony errison w 595 mobile 25day's back in poorvika permabur and now it is not working, it show's some network problem and the poorvika dealer asked me to go to sony show room and i went to sony service center perambur and i told the complaint and they replied me in stating that the mobile might have some board problem or software problem it will take 7 days to repair without proper checking how come i dont know with a month this problem am facing no proper response from the showroom dealer or the sony service center and again i went to poorvika showroom and they asked me to go to pursawalkam showroom.
My Phone is in Warranty period
This product is having lots of problem

Allegation- Unsatisfactory Service by Sony Ericssion Service Centre (Technocare Lajpat Nagar)

I bought my mobile model Sony Ericssion W580i from The Mobile Store on 11/1/2009. After nearly 4 Months on 24/4/2009 the noticed the headphones were not working properly due to a problem with headphone connector of the handset.
Being in the warrantee period I approached the Sony Ericssion Service Centre (Lajpat Nagar). I submitted my mobile on 24/4/2009. The phone was repired and returned to me the next day i.e. on 25/4/2009.
But the same problem occurred two weeks later, and I again submitted the phone on 8/5/2009. And when I retrieved my phone on 12/5/2009 I noticed a problem with the speaker. Even more, the phone completely shutoff the on same evening. From a small problem with headphone the mishandling by the people of the Service Centre had led to my phone being completely dead.
Again, the next day, I took the phone to the Service Centre, that was on 13/5/2009, since then it has been a very negligent approach by the people of the Service Centre. Even after repeated visits and calls they keep forwarding the date of return bringing up new excuses.
It is now nearing a month since I have been putting up with the incompetent and slack behavior. It seems they are not serious toward their customer’s grievances.
I request you to kindly help me in getting my hand set repaired or replaced if it is not possible to repair this faulty set .
Thanking you.
Yours sincerely
Complaint ID :- SCO[protected]
Receiving date and time :[protected] Sarthak Srivastav
Model no. W580I 9/731 Lodhi Colony
IMEI NUMBER [protected] New Delhi -110003

Hi

This is regarding Sony Ericsson Customer Care and services provided by them. I have Sony Ericsson K550i mobile. This mobile belongs to Mr. Kaushal Kumar Roy. I have purchased this mobile before few months from Patna(Sri Sai Enterprises, South Gandhi Maidan Patna-800001 Mobile:-[protected]) and it is in the warranty period. By a month or so this instrument started creating problems. The keypad was not working properly. I submitted this mobile to near by service center at Patna. They said, that keypad is not working, and need to be change for the same.
I received back our cell phone on 24th of May2009. I found that the problem was not resolved properly and also sound problem is creating.Sound is very very poor.Again I asked them for the problem .The service center ruthlessly keep telling that we did not have speaker as if it were our job to get a speaker to get it replaced.

Then again the problem did not resolved.I again asked service center and now they are telling that it is working fine.It’s sound and volume is very very poor till time but they are not agree to it now they are saying only one line that it is ok..Today’s is 06 th June I don’t have our mobile in our hands working properly.In spite of my repeated oral complaints and your’s departments oral assurances no concrete action has been taken yet to solve this problem.I’m still finding the same problem .The warranty of my handset is expiring in near future.And it seems to be that they just want to waste the time, so that get some charge on my set as the warranty will get expired.

I would suggest and request to proper action on this. Ple let me know what I should do in this case awaiting your early and positively replay.

Details are as under:

Model: Sony Ericsson K550i
Service Center address: Sony Ericsson Service Centre, Opp. Central Bank of India, Dak
Bunglow Road, Patna-800001


Regards,
Kaushal
M-[protected]

my cell number is [protected]. i want to block this number as i have lost my cell.

Consequences : complaint registered by email on following address daily
from 1st may 09 to 12th may 09
but no response has been given by the company till today.

1) SonyIndia.[protected]@ap.sony.com
2) http://www.sony.co.in/section/contactus

Call Log No. :[protected] dt. 010509,[protected] dt. 040509,
[protected] dt. 040509,[protected] dt. 050509,[protected] dt. 060509,
[protected] dt. 070509,
[protected] dt. 080509,[protected] dt 110509,[protected] dt. 120509.


To Thu, May 14, 2009

The Chief Executive Officer
SONY INDIA
DELHI
Phone No. :[protected]

Subject: Sale of LCD TV with inbuilt Manufacturing fault by sony
India which Works on the ethics “like no other”

Call Log No. :[protected] dt. 010509,[protected] dt. 040509,[protected] dt. 040509,[protected] dt. 050509,[protected] dt. 060509,[protected] dt. 070509,
[protected] dt. 080509,[protected] dt 110509,[protected] dt. 120509.


Dear Sir
With great pain and distress I am compelled to inform you that I was die hard fan of sony products, whenever I planned to purchase any electronic product without a second thought I have unequivocally chosen sony product irrespective of significant difference in cost comparative to other company products.

Friday, April 4, 2008, was special day for me as I planned to purchase a LCD TV. I went for recce and had confabulation with my friends regarding the models available in the market. It was myth only that in spite of significant difference in cost comparative to other company products I selected the SONY BRAVIO V series 26 inch KLV-26V300A model from Bhel Associates, 26 Rajpur Road Dehra Dun.

It was nothing short of sock and agony when service engineer of Sony India came for installation of LCD after five days, only after repeatedly calling service centre. Market is full of Heterogeneous models of LCD with competitive rates from reputed firms even though I paid extra bucks for purchasing Sony LCD because of quality and service of Sony for which its known world wide.

Exactly on the last day of warranty ie on Saturday, the 4th of april 2009 when I switched on my set nothing displayed on the screen I thought that some minor problem will be there, my LCD is a new one and above on it’s a SONY LCD TV. On the very same day I started searching local service centre phone number in the website http://www.sony.co.in/
and called them but no body picked up the phone, I thought it was 7 in the evening so centre might have closed for the day. Next day ie on Sunday 5th of april I again ranged repeatedly but no response has been given to me, then I took the address of service centre from the same website and tried to locate the place, but surprisingly, no sony service centre was there candidly it was like that some body has thrown me from hundreds of feets down. A esteemed company of sony stature is not updating the website periodically and hence creating hurdles for loyal customers of sony like me.

On Monday 6th of april 2009 I ranged repeatedly but I succeeded only at 10:30 AM and with the grace of almighty my complaint got registered, in spite of it, service engineer visited at 5:00 PM only, after primary investigation he informed me that it seems to be a big problem and the diagnoses is possible in the service centre only and instructed me to deliver the set in service centre. He also called for warranty card and got confused after seeing the different dates of purchasing and warranty in the warranty card written by the sony service engineer at the time of installation of LCD.

On 7th I handed over the set and on 9th I was informed that the LCD panel is not responding and hence is required to be replaced. I was also informed that the set is out of warranty but after listening my saga they agreed to put forth the case to the company itself for final decision. The unit has been handed over to me on the 29th of april 2009 after 24 days even though I am highly obliged for the sony India and service centre for rectifying my LCD free of cost.

Qualified service engineer of sony authorized service centre has explained me that the LCD panel which is the heart of TV is out of order. I am surprised that how can a normal young TV which has been used sparingly for less than one year can encounter a heart failure after passing through rigorous quality control and international standard adopted by the company.
The above stated revealed by me is the testimony that I have been abnegate by the quality of service and product which I deserved and moreover for which I have paid huge amount. It seems that the product which was having inbuilt manufacturing defect has been thrust on me.

I will be highly obliged if you kindly take the personal interest in the case and replace the product or refund the money incurred on the purchase of LCD TV and settle the case as soon as possible.

Nevertheless if the case is not settled amicably, I will be compelled to take the action as deemed fit.

Yours truly

(AJAY PRIYA UNIYAL)
6/1/1 NEW CANTT ROAD
DEHRA DUN-248001
UTTARANCHAL
PHONE:[protected]
MOB: [protected]
Email:- [protected]@yahoo.com

Encl:1:-Web page showing Sony India retailers for TV at Dehra Dun.
2:-Web page showing Sony India service centre at Dehra Dun.
3:-Xerox of warranty card.
4:-Xerox copy of cash memo.
5:-Xerox copy of job sheet.
6:-Xerox copy of Summary repair request form.

purchased music system for personal use however it is not functionig properly since the time of perchase despite very limited use.Got it serviced once from authorised service centre but resonse is not good.Now I think I should not recommend SONY to any one.

I have Sony Ericsson K750i model phone. 6 months ago its disply was not working, so I repaired it in the authorised service centre Salora International Ernakulam, they replaced the display. Now the disply works some times and I gave the phone to the same service centre, they replied that its circuit board complaint, and they are going to stop this service centre so they cannot take this complaint. What can I do ?

At the outset, I am much intested in using SONY branded products. I purchased Sony handycam Model DCR-TRV140E during 2001. I sparingly use the handycam. The life of lithiam battery was very short and very frrequently i had to recharge. within 6 months, the battery is not storing the charge and immediately releases it. I could not get the battery for this model in chennai. Hence it became useless within 2 years because of the poor quality of battery and its non availability . I purchased for more than Rs30k i did not expect that this product would become waste in 2.5 years. Similary i purchased music system by ur authorised dealer Subhshree in G.N Chetty Road, T.Nagar.Chennai 17 in the month of Oct 06.
From the day 1, the sound system gone out and their servicemen's poor handing/servicing, it further aggrevated. I never expected that these two products costing more than Rs.45k would soon be get repaired.

INFACT I AM FOND OF SONY PRODUCTS AND AFTER SEEING THESE PROBLEMS, I CHANGED MY MIND . I NEVER PURCHASE SONY PRODUCTS AND ALSO SUGGEST MY FRIENDS/RELATIVES TO GO AWAY FROM SONY PRODUCTS. I WOULD DEFENITELY REVIEW MY OPINION WHEN SONY TAKES POSITIVE STEPS.

i submitted my phont-sonyericsson k530i to servicecentre as it was having a problem. Mr. Kamal Arora told me to take your phone after 15-20 days. But now more than 1 month has passed he havent given my phone. Due to this i am having a lot of problem. please help me.

date of submission:[protected]
address of servicecenter: 233/1, SUS Nagar, Nakodar Road, Jallandhar
phone no. [protected]

my contact no.[protected]

Whenever a call gets connected I get beap and a message that ''cipering not provided by operator . insecure transmission.'' what do you mean this warning text message .is some one recoding my all calls, how to get over with this problem.
I am using a Sony Ericsson w700i phone.
three days back i hardware reset the phone the problem removed, i was happy but after two days a blank message came from a Mobil phone no. when i opened it, the message window was blank.no message was there.after opening that message, the same ''ciphering not provided by operator . insecure transmission.''starts with every outgoing or incoming call.please help me that how i can stop this ciphering. thanx.

regards Alam.

Dear Sir,

I got a mail from my one of friend regarding Sony Ericsson promotion (photo attached) through mail and i will receive a laptop after sending a mail to my more then 20 friends...i sent a mail to my more then 20 friends with this promotional offer...but i yet not recd any promotional gift or any communication regarding it...kindly look in to the matter.

Sachin Shigwan
[protected]

I got sms from 55888 that " bid to win 81 cm SIony Bravio lcd tv ( model : klv-32s400a). bid smal and unique to win lcd. sms bid to 55888. winner will be decalred on 18 th may 2009". I have made successful bid however, . results have not ben declared. Further there is no process to contact the concerned persons. I am feeling cheated by Sony company.

Hello There,

Myself Vaibhav Sinha had given my Sony Camera to be reparied at the Sony Service Center at RT Nagar, around the month of October'08. I was told that the problem was in the lens assembly but since I had only got it serviced from another Sony service center from 100ft Road, Indira Nagar, I was not satisfied with the diagnosis. Hence I asked them to hold the repair until I come and collect it back. Since I was travelling, I could not visit the shop.

After a week I was informed by Mr. Padmanabha, the owner of the center, that the camera has been stolen. Obviously he sounded worried and I sympathetically replied to him that I would wait patiently for an amicable solution. I was promised that I would soon be replaced with a new working camera from Sony.

Since then I have had to literally follow up with Mr. Padmanabha almost every week / fortnight to ask when are they going to give me a camera, only to hear a possibility of a solution just round the corner. The solution never came. Mr. Bhaskar from Sony India was also involved but he also was not prompt and proactive enough to provide me a solution.

In the span of more than six months since then, I had a baby and I had to buy a new camera.

Therefore now, I want the company to provide me with the compensation of harrowing me for so many months, making me run to their office almost every week never to find Mr. Padmanabha and for breaching the trust of me as a consumer that I most sympathetically bestowed on them after the alleged 'theft'. They should also pay me the cost of my lost camera at the earliest, now that they have slept over the issue for over 6 months.

I hope and believe that the consumer forum would help me get a reasonable solution. I have acted with utmost benevolence and patience with the company only to end up as being cheated and hoping that the forum would help restoring the same in me.

Being a SONY Erricson loyalist I purchased a W580i on 09 Sep.2008.

The phone went all blank on 27-Mar-09 & subsequently was sent for repairs the next day to RT FARIDABAD FORTUNE MOBILES(SEIN) in Faridabad. After repeat follow-ups the phone was finally handed back to us on 16-Apr-09.

Since I was not in town the phone was collected by my brother (They informed that the mother board has been changed). However on my return I realized that the phone was still not working.

I again sent it for repair to RT FARIDABAD FORTUNE MOBILES(SEIN) on 2nd May-09 however this time they refused to take it saying that their tie-up with the company does not stand any more & directed us to RT FARIDABAD MOBILE VISION(SEIN).


Here we were told that this is a small problem and we can get the phone on 04 May 2009.

The next day when we went to collect the phone they said that it is still not working & we can collect it the next day.

This cycle kept repeating itself for the next 15 days wherein we were given false promises and we went at least 7 times to collect the phone without sucess.

Thereafter we contacted the customer care under complain no. SC1360_7105. We were informed by the customer care that the phone would be made available to me within 48 hrs.
I was also informed by the service center that every single part of the phone has been replaced but due to faulty parts the phone is still not working.


It’s a shame that 3 customer care executives disconnected my call when I reminded them of Sony Erricson promises and asked them to connect me to their Manager on 23-May-09.

I have even tried to contact Mr. Neeraj ([protected]) who promised to get back to me with prompt action needless to say nothing happened.

I tried contacting Mr. Nitin Arora (no. provided by Neeraj) who looks after service for Delhi NCR but could not connect up even after 20 odd calls.

HELLO DEAR SIR,
I LOST MY SONY ERICSSON MOBILE WITH MODEL NO W580i ON 25/05/2009.
IMEI NO OF MOBILE IS:[protected] AND HOLDING A VODAFONE NUMBER OF [protected] FROM PUNE.
PLEASE BLOCK MY MOBILE FUNCTIONING AND SIM CARD OR PLEASE HELP ME THE PROCEDURE FOR THE ABOVE SUBJECT.

THANKS & REGARDS,
YOGA KRISHNA THOTA.

Hi,

I brought Sony Ericsson W595 mobile phone as dated on Feb 01, 2009 but within two months I found some malfunctioning with 2 & 3 numbers key of the keypad so I submitted my handset at Sony Ericsson service center Pune, now it is more than 45 days I didn’t received my repaired/ replaced handset till now that is in warranty period also. I've also filled complaint at Sony Ericsson customer support center with complaint ID Case: 73349778 but they are not giving any response, every time they are saying that they have registered my complaint and forward it to concern person.

Now I request you to replace my mobile set with new one along with extended warranty as well as compensation of Rs. 50, 000.00(Rupees fifty thousand). As the loss which I incurred in business and mental torment due to these above problems.

Thanks & Regards,
Manjul Dixit
Mobile Number: [protected]
Address: B-3/11, Krishna Nagar Housing Society,
Erandawana Pune,
Maharashtra India
411004

I HAD BOOKED ONE SONY HOME THEATER MODEL DZ370 FROM MALAIKA APPLIANCE PVT. LTD.MEERA ROAD, NEXT DAY I GOT THE DELIVERY.WE KEPT THE GOODS AS IT IS CONDITION.SONY ENGINEER MR.JHA COME FOR INSTALLATION SECOND DAY OF THE DELIVER .HE HIMSELF OPEN THE CARTOON AND HE COULD NOT FIND THE WARRANTY CARD.HE TOLD ME WITH OUT WARRANTY CARD HE IS NOT GOING TO SHOW ANY DEMO OR INSTALLATION, IMMEDIATELY I CONTACTED DEALER.HE TOLD ME WAIT FOR TWO DAYS .TILL DATE I HAVE RECEIVED WARRANTY CARD, PLEASE HELP.

NOTE:BOTH THE SALES PERSON Mr.ANKIT AND Mr.SANTOSH BOTH ARE BLUFFER THEY ARE GIVING ANY PROPER ANSWER.

I've lost my Sony Ericssion Mobile Phone Model No. W580i dated on 22.05.2009 between 13:00 to 15:00 PM. Plz help me to track my mobile at the earliest. I'll never forget your kind help.

Make: Sony Ericsson
IMEI No.:[protected]
Phone model: W580i...

Thanks
HARNEK