Sony India Complaints & Reviews

I have logged the complaint on 24th April 2009 on local service center of sony ericsson for my sony ericsson mobile w580i, which is under the warranty.
call no-SE 15051435

In Mobile my keypad is broken, so I have submitted the mobile to the local service center, Till date they are not resolve to my problem.

I have called to many time nearly 200 times to his call center, but they replied only one thing your problem will be solve withing this weak, everytime the answer was same.

From : D.GUNASEKARAN . COIMBATORE . 30-06-09.

KIND ATTN ; THE PERSON WHO HAVE A RIGHTS TO FULFILL THE CUSTOMER SERVICE REQUIREMENT.( because so far I does’t found nobody in sony ericssion) .

Dear sirs,
I am one of the lover of sonyericssion products since fast 5 years and so far I have purchased T610, P910, W800, W950, K790, W890, G900 and C905.
I am choosing your products because of SONY brand name as well as quality in all the aspects and good service back up.
But now a days I am very much disappointed because of the following case history.


FIRST COMPLAINT:

I have purchased a C905 mobile ( IMEI number [protected] ) on 27th november 2008 with the cast of Rs 32500 in consolidated electronics which being a branded showroom of sonyericssion in coimbatore.The performance of the mobile found good only up to two months. On 24th janvary2009 I faced a earspeaker as well as side key problem in the new mobile. I have handed over the mobile in same date at ASIA ELECTRONICS-SALORA ( 342, d.b road, coimbatore-643102, India) and the complaint id is SESO9AEL10285. On 06-02-09 I have got a intimation from the service centre that I will get full box replacement after one week of time and allotted IMEI is [protected]. As I am being a regular customer to that particular showroom, they have given a new mobile IMEI [protected] from their stock which readly available instead of replacement oppruvel IMEI is [protected].

SECOND COMPLAINT ;

After two months I faced the key flip problem and number 6 very hard to operate in new C905 ( IMEI [protected] ) . the problem has been solved by replacing the defective parts in C905 mobile by ACCEL FRONT LINE on 21-04-09 and the complaint id is CBE-SE-171062/0809.

THIRD COMPLAINT ;

After two months again I faced the same earspeaker problem in the same handset ( IMEI [protected] ) and the mobile has been handed over in ASIA ELECTRONICS coimbatore on 15-06-09 complaint id is AE1-SE-239414. Till date I does’t received any positive answer from the service centre and always they excuseing me that right now necessary spare is not available and yet to come from the sony ericssion head office. So far I have made plunty of calls and direct visit but always the are repeating the same excuse. Regarding that I made a complaint in toll free number on[protected] complaint id is SE[protected] and they instructed me to call after 48 working hours that means today. Then today made a call to toll free number and my call has been attended by your service front line person preethi around 10.20am . She told me to wait again two days for the solution and the spare not yet been dispatched while I am trying to speck more higher official she has disconnected the call and second time my call has been attended by a male rep.. he also did the same thing ( listen the record of my conversation for the proof ) .


Now I am requesting ALL THE SONY ERICSSION SALES AND SERVICE ORIENTED PEOPLE WHO HAVE INVOLVED DIRECTELY AND INDIRECTELY just read this case history and imagine where the sony ericssion mobile quality and service back up is.

Now my new C905 mobile I taking rest in your service centre.

Now the questions in me:
1. who should I purchase SE brand ?
2. whether higher investment in SE is worth ?
3. where is SE mobile quality?
4. what is the SE mobile time ?
5. 8 months or 1 year ?
6. what these SE service people are doing ?
7. where the SE service back up ?
8. frequent problem happens only in SE C905 or in all the brands ?
9. IF only in c905 means, what about the quality and why the mobile cost is higher ?
10. what is the minimum and maximum time required to solve
the customer complaint ?
11. whether proper spare back up is available or not?
10. If not why SE is promoting the c905 handset sales ?
11. Might have inform the customer before purchase that spares will not be available ?
12. why the toll free number is available? To repeat the same excuse ? or to solve the problem ?
13. where the senior customer service executives are?
14. what they are doing ?
15. whether this mail will reach the top people ?
16. whether this mail will be censored before?
17. whether this mail will be recorded ?
18. whether this mail will have recordable return mail?
19. when I will get the solution ?
20. what is the quarentee even after problem rectification ?
21. Rs 32500 is only for two months?
22. Rs 32500 is realiable ?

Really I am very shame about my foolishness in the huge amount investment in sonyericssion products by facing this frequent complaints.
I last my hope and trust on your brand and now I am conveying this issue to all friends and circumference.

I HOPE SONY ERICSSION WILL BE BEST EXAMPLE FOR THE WORST SERVICE AND I NEVER SEEN SUCH A KIND OF CONCERN WHICH PROMOTING THE COMPETATERS PRODUCTS INDIRECTLY BY GIVING THE WORST SERVICE TO THE CUSTOMER LIKE MY ISSUEAND I WISHING YOU ALL TO CONTINUE THIS SERVICE THEN ONLY EVERY BODY CAN COME UP IN THE MARKET.


Note ; If I not get the solution with in 2days after receiving this mail, I have to go for a parallel illegal action.
Now I am requesting you all please don’t force me to go for the above illegal action to get this small service rquest.

Thanking you.

Regards,
D.GUNASEKARAN
[protected]

I bought Sony Ericsson Bluetooth Headset HBH610a some time back.

The "Ear Hook" of the same was made of very substandard quality and it broke into pieces in spite of very careful use.

I have tried in all Pune Sony centres and service centres, however the Ear Hook is not available with any one.

On contacting Sony Customer care thro' their website, I have been informed that the ear hook cannot be supplied seperately.

If Sony makes a car and the sterring is broken; without which a car cannot be driven, can they say that the steering is not available separately?

I am really surprised with the reply.

This is a least expected answer from a reputed company like Sony, who is supposed to be a world leader in electronic products and boosts about their product quality and customer service.

It is great example of what therse big companies boast to lure the customers and then just screw up the customer just by saying that they cannot offer the part seperately.

Do they expect me to buy another headset by spending Rs. 3, 000/- more, when the ear hook can cost at the most Rs. 100/-?

I have decided not to use SONY hereafter.

I have encountered problem of Sony Ericsson Mobile model W910i regarding Mic. I submitted the mobile (under warrenty) to SAP Mobile Service Centre on 25th May 2009. Till today they are saying that spare part is not available.

It is highly inconvenient for customer like us especially for a product from a Branded Company.

Need your intervention to resolve the issue. If the product is lying in service centre for one month then they should either replace the handset or hand over another mobile to us.

Can some one stay with out Mobile for one months and still not sure when i will get it back?

My Complaint numer is SEO[protected]. Other details are enclosed in the file.

Hi there,

I purchased a Sony HT-DDW885 component 6.1 audio system from Sony World, Infantry Road Bangalore and the center speaker was DOA from the very first day.

On purchase I was informed that the unit was a box piece and there was no other set available due to which I was unable to demo the product nor check for possible faults.

The product was delivered to me that evening. When the Demo engineer did not arrive the next day, I installed and calibrated the unit myself. I was disappointed to find the front center speaker was not working.

I logged a service call with Sony service center (Complaint ID: 4003711). An Engineer was sent two days later to check it out. The engineer came, verified that the speaker was faulty and took the speaker with him to have it replaced. I was later informed that it would take them 3 days to obtain a replacement speaker which was unacceptable because the product was Dead On Arrival (DOA) from very first day it was purchased.

This made me furious and demanded for a swift response and threatened them with legal action otherwise. And for my horror, they service center people were completely unfazed and told me with contempt that the speaker replacement would take a minimum of 3 days and to proceed with whatever course of action I wished to take, but none of it would have any effect.

I called up customer care again and their only advise was for me to wait for the replacement speaker to arrive and in the meantime they would log a new complaint to address my grievance (Complaint ID: 4039408)

This callousness and gross disregard to customers has left a bad taste in my mouth about Sony. I am no more interested in this product and am looking for a way to get a refund and to return this product.

Below are the bill details of the purchase.

Bill No: 1030-998
Bill date:[protected]
Branch: SONY INFANTRY ROAD-1030
Item Description: SONY AUDIO HOME THEATRE DVD-HT HT-DDW885
Total: Rs. 16990.00

Payment was made in full by Credit card.

Hoping for a swift reply.

Regards,

Amith KJ
Sr. Storage Engineer
EMC

My Mobile operating system is currepted one day i went to Sony Erricsson service near by Lakdikapool Street, City: Hyderabad, State: Andhra Pradesh. To Install Operating System They Charged 500/- Rupess.is it Right ... He toltd it will take one Hour...At that movement no Customers are There they are free... Normally it will take 10 to 15 Minutes...there i wait 1 hour...

I bought Sony Ericsson W580i phone @ Rs 9175 with bill dated on 8th June 2009 from Salora Ventures, Old Rajinder Nager, New Delhi -Sony Ericsson Retailers, during my purchase they assured & committed me that if any defect is found in mobile set provided by us or any of its accessories would be replaced with new one. After two days after charging my phone didn't Turned "ON", i tried several ways mentioned on there website for this particular problem, but none of them worked out. Thereafter i went to the retailer, they advised us to submit our mobile set in nearest service center - Vibra Tec, East Patel Nager, Delhi & told me that i would get my mobile set back within a week period, Its been more than 15 days, i have already launched my complaint in there sony ericsson - customer support center but none of them is able to respond me back about status of my phone. I am very humiliated & these support center people have harassed me by passing false comments about the repair status period of my phone. I have also called there Escalating Department, but those people are also taking my complaint very leniently. I want my phone or my money back, from this Fraudulent Company, kindly treat this complaint seriously & take appropriate action against Sony Ericsson.

I had given my Sony Ericsson Mobile Phone Model W910i to the Sony Ericsson Service Centre people on 18th May 2009, which was under warranty of 1 yr, due to hanging problem every now and then.

They called up just once to return me my cell phone that too with two parts missing (music press key and memory card cover), which they must have lost themselves. I had refused to take that and showed him the job sheet stating everything in place at the time of submission.

Now its around a month, and the Sony Ericsson Service Centre People are not entertaining my complaint and not returning my cellphone.

I feel its such a pity on sony ericsson that such a good brand hires such people. I want my cell back with its all parts intact at the earliest.


Varun Goel
varun.goel.[protected]@gmail.com

Ref Case No. 73492650 & 73492661


Date: - 27.06.2009


Sunil A. Gadade
New Bhendi-pada
Ambernath(w)421505
Phone No: - [protected]
[protected]

To,
Sony Erecssion

Sub: - Regarding Mobile Repairing. (G 700) IMEI: - [protected]

Dear Sir,

I already send Email Regarding above Subject as on dated to Sony Erecssion 30.05.2009., 04.06.2009, 05.06.2009, 09.06.2009 & 14.06.2009, 17.06.2009, 22.06.2009, 24.06.2009, 25.06.2009. & (Friday 13.06.2009 orally se[protected] but i not get any positive reply.

FromSony Erecssion Reference case no:[protected] & 73492661

I submitted following information for your use:-

1) Complaint ID (issued by the service Center):- Green Dot Telecom Service job sheet No. 767 Book No. 08 Dated:-19/05/2009

2) Your Handset IMEI Number:-Model: - G700 IMEI: - [protected]

3) Service center name and address:- Green Dot Telecom, shop 4, Abedin. Opp. Hotel Pritam / Karnik Road, Murbad Road, Kalayan (w) -421301 Tel:[protected]

4) Date of Submission: - 1) first Time 10Th march to 27th march 2009 for touch pad Problem
2) Now 19th may 2009 to till date as on today for same problem.

about 01 month completed from the date of repairing. but i dont get my mobile back after reparing Because of this mobile I am facing lot of loss in service & Business.
. Please do the needful.
Thanking you




Regards

(Sunil A. Gadade

Sir,
My Job Information number at Sony is[protected]
Sony Viao CS-18/GN serial No- 7000423

I have given my Laptop on 21/06/09 at dayanand vihar. At the time of giving the laptop i requested the madam at the counter
Miss Rithu Rathi to give me the contact number of the center and for that she gave me the no[protected]. This number when i call gets picked up at the Sony head office and they ask me to call at[protected], which is the customer care no. This customer care number is always busy and when at times it gets picked up the executives their hungs up the phone so that i was left stranded.

Also, the job information mentions that i have recieved a call from miss tarandeep on tuesday 23/06/09, regarding that parts are not available and it will take four days. But I want to specifically mention that i had received no such call. "I Received no call from the service center and I hold Miss tarandeep responsible for that wrong information". She should have written that she wasnt able to contact the customer.

Just beacuse Miss Ritu hadnt given me the contact no of dayanand vihar service center i was not able to contact anyone regarding the status of my laptop.

Now, with all this i had called customer care on TUESDAY, WEDNESDAY and FRIDAY, and mentioned that " I have a flight on SATURDAY 27th june, 09 and therefore i want the laptop SERVICED OR UNSERVICED at dayanand vihar service center on friday." But still didnt receive any intimidation from your side. The customer care deptt was unable to make my request heard to your service Department.
Never even once during this whole case i received a call from service department, when they should have called me in such an emergency case.

I had specifically mentioned to the customer care executives that I want the laptop serviced or unserviced on 26th june 09 at dayanand vihar center. But it seems that the Sony India seems to take its customers very lightly. They have not delivered it to me today.

Attached is copy of my Eticket for INDORE.

I bought a sony LCD TV for 32000.It stopped working after 13 months. I went to customer care for 3 months, after 3 months they are asking 18000 to repair it. How ridiculous it is? who will pay 18000 to repair a 1 year old TV. My suggestion dont buy Sony LCD TV.

hi, i am using w910i. some days before, it has some display issue and its display went off. as it was in warranty period, i hand it over to service center in Chandigarh, run by some RT outsourcing services Ltd. address: SCO-23, sector 18-D Chandigarh on 6th of July 2009 12.49 PM. the complaint ID is SEO[protected] and ref no. is SEO[protected] . they told me that they will call in two days and tell me the status of my phone and they did not do any such thing and they did not pick any of the phone no. they have mentioned to me and the numbers are[protected] which they never pick. i visited the service center again. they were very rude and did not provide me any status of my mobile phone. they do not know how to deal with customer. i have visited many companies customer service centers but never seen so poor service ever. till date, 25/06/2009, they have not returned me my set and are not giving me its status. please see to my request and contact me. i am a businessman so having so many problems due to my phone which is off. my ph no. is +91-[protected]. plz see to my request earlier. thanks

Dear Sir,
I am responding in nexus to the complain id no. SE[protected] which pertain to delays in repair of K220i handset placed with service centre.The cell was placed on 26th May and now 30 days are over, still the cell is not repaired.The cell had an defect right from the begining.
The followup with the service center incharge revealed that the mother board of the handsets need to be replaced and sonyericsson has sent the defected mother board twice. And delays are on the part of the sonyericsson.
then yesterday when i went 2 pick up my cell there were scratches in inner body, which were not there previously, and it was not accepting the sim i.e. incoming and outgoings could not be done from it.Also we treid the other sims to but it didnt worked.then on my refusing to accept the handset with such deformaties the incharge spoke to abruptly as well as said that it may take 4- 6 months 4 the handset to get repaired.
Earlier also i have been disappointed by sonyericsson customer care services which where in nexus with refusal by service centre person in mumbai to provide the services.
the delays are causing unnecessary monetary losses.
kindly help me to get the cell repaired and it functions properly after the same.
so please take the note of above and take necessary actions to do the needful.

Yours Faithfully
Pallavi

Respected Sir/Madam, this is to inform you that i bought 1 sony digital photo frame from SONY UDAIPUR and the Sony authorized dealer informed that this is a digital photo frame with audio video(movie) display. later on when we checked then that was only digital photo frame there were no video or movie facility available. We had a talk with the dealer 2-3 times he has given gol-mol answer like company, s person will come he will show you like this and later on he refused the same . then we have written this to Customer Care Center
Sony India in april and they have given reference no.3794497 then no. of times we called them every time the call center(phone no.[protected] &[protected] person of SONY INDIA says we will get back to you, today only we received call then also they assured that we will get back soon, please look in to this matter as the photo frame is still with us in unused condition and we don't know what to do .Company name SONY .
con no.[protected]Toll Free).
Regional Nos:
Delhi : 26991205

Address New Delhi
A - 31, Mohan Co-operative Industrial Estate, Mathura Road
New Delhi - 110044
Ph No : 66006600
Fax No : 26959141
And the person who has called today Kirti phone no. [protected]
With Regards Dr.Neena Saxena

Sir i have purchased sony dvd/cd rewritable drive model no DRU-170C from R.R. systems pvt. ltd, 103 bajaj house, nehru place vide invoce no- rr/07-08/3588 dt 19/5/2007. it is not working properly i approached sony service centre delhi they told this is not sony india product therefore it cannot be repaired in india.
Kindly tell me an authorized service center for this product in delhi along with telephone no.

i've sony ericsson w200i...
aircel gprs services is totally fraud...
Mainly Rs.14 Gprs is fraud...
Customer services is totally waste...They Didn't about the GPRS...
Pls Update the GPRS Settings for company Productss...
Aircel NEtwork Is So poor...

i have bought a sony erricson phone W760i IMEI No: [protected] on 20/01/2009 from
one of your retailer (HOT SPOT RETAILS LIMITED).

it's charging point stops working within 4 months.

as you know its charging point is the only source to keep a phone alive & to connect hand free, data cable & other devices.

I took it to the sony ericsson service station (arun watch shop, yusuf sarai) for the repair on 18/04/09.

they claim charges for the repair of a under warranty mobile phone.

still the results are not good, 2 out of 4 times machine don't accept the charger / hand free from the repaired connecting point.



Within two weeks the connecting point comes out by itself.

so i again took the phone to the same sevice station.

after a huge argument they repaired it again but sorry to tell you problem remains the same & even getting worse.

i think after get it repaired from your authorized service partner again & again problem remains the same.

there must be some manufacturing error in my phone so i request you to please replace it or get it repaired correctly.

i am in big trouble & suffered alot.

even i won't suggest any-one to buy any product from sony erricson after all this.

as now my phone is dead, please you suggest me what to do, otherwise i have to take some necessary action.

one more thing i need to add in all this what's the use o[censored]nder warranty of a product when you charge for the repairs.

hoping for a positive response from your side.

regards,
neha bahal.
[protected].
[protected]@rediffmail.com

After switching off my Television, I could see some color lines are coming to center and it narrow down to a point and become white. Since its 6 months OLD TV I wondered. I contacted an authorised technician and he changed the transformer, still the problem persists. His assumption is that, it could be the problem with Picture Tube. I need to change the picture tube and told them to give me a new TV, since it is in Warranty period. If anybody had the same issue, please suggest the solution which u have experienced.<br />
<br />
<br />
Thanks<br />
Nvn

I purchased a sony ericsson mobile w350i from Ghaziabad in Dec 2008/Jan 2009. I'm visiting Bhopal during summer 2009 before proceeding to South India. My phone display went off. When I approached the Sony Ericsson Service Center (Accel Frontline Limited) in Bhopal, they said that the mobile needs to be left for some time and may be display has to be changed. When I told them the mobile is under warranty and u can check it, they asked me to produced the bill.

Obviously, when on a tour, I don't roam around with bills of my gadgets. When I told the Branch Manager at the service centre (I think he told his name as Mohammad Shafrat Ali... A rude service manager... i don't know who the hell made him branch manager of Service Center... he was so rude that he doesn't deserve to be a Manager...) that the bill is at my home, he asked to get a fax... when told that there is nobody at home and it can't be faxed... he showed his inability to provide the services as he said that the mobile could be from grey market...

For a brand like SONY... they don't have the facility to check whether the mobile is from grey market on not... If they have the facility, the manager concerned was harnessing and trying to extract some money on the pretext of non-availability of original bills... whichever way... this incident will make me think twice before purchasing the SONY product again and carry the bills of the products where ever I go...

In the evening further pursuing the matter, i checked the sony erricsson website ... and located another service provider in Bhopal in the name of Logic Technologies. When I contacted the serrvice provider on phone and asked whether he can give me the service under waranty in the absence of the purchase invoice, he immediatly asked for the IMEI no, which i provided him. On the phone itself, he confirmed that my set is under warranty and can be get repaired.

I also contacted the Toll free service centre of SONY, which confirmed that IMEI No. tells about the warranty and every service centre has access to their website.

This makes the case purely against the Accell Frontline Limited, where the branch manager is doing nothing but destroying the name of SONY.

Munishwar Gulati
BE IIT(R) - 1990
+[protected]

Dear Sir,

I had purchased a Sony handy cam model (Sony DCR – HC 62E) Dated on 2/08/2008 from Modern Electronics Co .Ltd. Saudi Arabia-Riyadh. I bought Sony since it is of one my favorite brand, i am unhappy of your product; the unit was not working almost 8 months. The unit was given to the Sony Authorized service center (Madonna Sales & Service) in India. they kept for 3 Months and gave back .they says the main PCB is faulty and it is not available . Now I am working in Qatar, here also I had taken the unit to Sony service center they replied it is not possible to service since it was bought from Saudi Arabia. As your warranty card says it holds international warranty card, but now the service centers says to take back to Saudi Arabia, which is not possible for me since I presently I am working in Qatar. I am so disappointment the way you treat your customer. Being a world leader in manufacture of consumer electronics it is ashamed of your poor product support. Here after I will not purchase your product and will not recommend your product to others unless and until this problem is resolved. Either you send us the board (part number A1444216A….) or provide servicing of the unit or any remedy to resolve the problem.


Looking forward for customer support…your immediate action will be precipitated.

Model no: DCR-HC 62 E
653355
N50 by

Mathew Abraham