Sony India Complaints & Reviews

sonyericsson k790i — very poor video claritty

I buyed a sonyericsson k790i on nov 12.The company is telling the prodect is "Cyber Shot".But i cant think so, because its its video claritty is very very poor.And when we use a memory card, switch on the mobile...It will take above 2 mins to start.When we take any application, the phone is very slow... I am not happy with my mobile...I give 10100Rs for that mobile but i didn't get the real value or responce of my money which i give...

Hi,
This is srikanth from guntur [a.p] i have given my phone at your service point on 25th morning 10.30am
regarding phone charging problem, and the complaint was closed by evng 6.30pm and called me to collect the phone..
When i'm taking my h.set back asper my observation mobile pannel was interchanged with another
phone..
So, i have given my phone back at your same serviece point to get back my phone with my same parts

Serviece point details are:New tele mobile serviece point
3/1 arundalpet, Guntur-522002, ph:[protected], +91-[protected] Andhra pradesh. India.
My phone details:[protected]
Problem : Charging problem
Hence i'm requiesting you to please solve the problem with imdt effect..
Regards
Srikanth
[protected]

Hi Sir,

I have Sony Ericsson K810i model.
Mobile dropped in water from then it not working. Battery is gone.
I want to purchase a new battery. i want your office phone number for contact.


Thans & Regards
Madeva Reddy
[protected]

I bought new sony mobile c510 one month before, But it makes many problema the screen showing mirror text and image and the screen split int two parts and showing mirror text and image .While making call its very slow and sometimes it gets hang after remove the battery and fix only its work.
The camera is good in stable but in motion and night time its totaly waste.

Dear Sir,
I bought new sony mobile c510 two day before, network problem i faced tower singnal is not showing in the mobile and we press the contact icon mobile get hang.please short out my problem as soon as possible

Reg
Dhamu

I bought new sony mobile c510 7-8 days before its problem the camera working is very slow.
and some options operate is hang after remove battery and then again load it to mobile its work
please solve this problem
I am totaly disturbe ...

Sony Ericsson C510 — gprs settings

my cellone gprs settings are coming in message form so how i can install them and use them....??

Sony-C 510 — Not received Gift

Dear Sir,

Please find below given mail conversation regarding the subject.

Regards,
Gaurnag

+++++++++++++++++++++++++++++++++++++++++++++++++++


Gmail gaurang gajjar <[protected]@gmail.com>

C510 Promo
4 messages
Sony C510 Promo <[protected]@gmail.com> Tue, Jul 28, 2009 at 2:10 PM
To: [protected]@gmail.com

Dear jitendra s gajjar,

Thanks for participating in the C510 promotion. You have opted for Mug and have submitted your picture with us. In case of any issues we shall get back to you. Looking forward to dispatch your gift within 21 days.


Regards,

Sony Ericsson

[protected][protected][protected][protected][protected][protected]
gaurang gajjar <[protected]@gmail.com> Sun, Aug 23, 2009 at 11:00 AM
To: Sony C510 Promo <[protected]@gmail.com>
Dear Sir,

This has reference to the below given your mail regarding the gift of C510 sony mobile.

As per your given delivery comittment time of within 21 days, I have not received your gift on[protected]till date).

Please do the needfull.

I am waiting for your prompt reply.

Thanks & Regards,

Jitendra S. Gajjar
[protected]
================================================================================...⇄
[Quoted text hidden]
gaurang gajjar <[protected]@gmail.com> Sat, Aug 29, 2009 at 10:27 PM
To: Sony C510 Promo <[protected]@gmail.com>
Reminder !!!!

======================================================
[Quoted text hidden]
gaurang gajjar <[protected]@gmail.com> Tue, Sep 22, 2009 at 11:55 PM
To: Sony C510 Promo <[protected]@gmail.com>

Reminder-1
[Quoted text hidden]

I too got the same problem with my new C510 phone. When my network providersent me the GPRS settngs it came as a text message which is unablt to install. MMS settings came normally and could be installed. how to fix the problem?

Hi
I also brought C510 a month back...its not as gud as i thought, phone performance is slow, specially camera takes time to capture the pick, its not too gud phone sony has lost failth of mine...maja nai aya...i m planing to resail it, , , , , ,

I did purchase Sony Eric C510 4 months before. It was nice in the initial period but later on it started freezing in between. Whenever I dial any number from my cell it will hang and if i want to disconnect the call i cant. It jus keeps on dialling the number but wont disconnect if i want it to get disconnected. That is really a stupid thing and am annoyed.. any possible solution?

I bought my C510 before six months. I am satisfied on its working. But after 6months, just now i faced Network problem.

sony ericsson Cyber Shot C-510 — showing no network

Hi,

My sony ericsson phone model number C-510 is showing no network connection i have checked with other sims also but still the problem presist, and it is also having charging problem.
please provide me service centre in Chandigarh and NCR

The Sony Ericsson C510 is a good hacker
It is a good plat form
i dis agree with your comment

Sony Ericsson C510 — Dealer Complaint

in warranty Mobile handset not replese
sir,
I purchased c510 from Raxaul in[protected].my first problem occured in march 2010.the set was not charging properly.
i went to dealer BHUSHAN ELECRONICS, MAIN ROAD RAXAUL .they keep my hand set with complain on[protected] and retured the next week telling that problem was solved.but they said to meet next week. this happens 3-4 times.
due to all these i m suffering a lots of mental tension and financial also as each time there's a lots of wastage of time.
so i want a permanent solution to this or please get my set replacad by another one.
set details:
Make- SONY ERICSSON
iemi no.-[protected]-2
model no.-c510
purchase date[protected].

Sony Ericsson C510 — about service center

sir i buy a sony handset c510 from asansol,westbengal.After 6 months it includes some problems like camera,set dead.the nearby service centre did not help me.I have given the set to the service center of asansol.when they return the handset,after some days again it includes same problem.I think they are not repairing it.plz sir help me.Thank you

sony c510 — bug in model

hi,
I have sony ericsson c510 mobile...when i am trying to send a message to more that 10 persons at a time then it sends it as a mms that has a greater charge than sms.....is it a bug in the models ...
Previously i have sony k530i which i have used for more than 18 months and at that time i was using the same sim card i have changed this mobile 10 days before.In k530i it never happened if i send the sms to more than 10 peoples at one time...and i had used only text not any picture.....i have tested it for 4-5 times....till 10th record it takes as a sms and when i adds 11th or more contacts then it takes all the sms as a mms..

Its not a problem with my phone or the service provider......but its only with this whole range of this model ......i have also confirmed with the other persons having same models and different service providers but its a bug with this model.....

Sony Ericsson C510 — slowly operated,hanging problem

hi
this is sangamesh and i used sony ericsson c510 handset but now day this is vert proble very slowly operting ,hanging problem, i allready servicing the mobile at 2 time in service center but not use please i need helf

I bought Sony Ericsson C510 model and after 1 year i am facing so many problem like battery are not charging, Bluetooth is not working and also the sim is not accepted by the set.What can I do plzzzzz suggest

my c150 is working slowly gone to service center replased software nd probley is repeating again
plz tell wt to do?

Sony Ericsson- C510 cybershot — lost my mobile

Dear Sir/Madam

I lost my Mobile phone on 9.05.2011, in train in udyan express , at around 8.00 AM
My Name is Anand and email ID is [protected]@yahoo.com

Sony Ericsson C510 — Phone is not repaired for 45 days....

SIr , i gave my mobile for service, fault happened in main board , so they sent my mobile to company in chennai ,,,, they told just it take less than 20 days to get back ,, but until now i didn't get my mobile back... i gave mobile on 19th april and i gave warrenty upto end of august, daily i am asking them but they not responding and they telling that this week it will come ... like that they told for 2 weeks.... but now 45 days over...... my order no is 111619..

SIr, i gave my mobile for service, fault happened in main board, so they sent my mobile to company in chennai, , , , they told just it take less than 20 days to get back, , but until now i didn't get my mobile back... i gave mobile on 19th april and i gave warrenty upto end of august, daily i am asking them but they not responding and they telling that this week it will come ... like that they told for 2 weeks... but now 45 days over... my order no is 111619..

Sony Ericsson C510 — change of cell phone

A cell phone imei [protected] was submitted to repait at accel care center secundera bad vide work order number SE[protected] but the care center has changed my set with imei no.[protected] with defective components.The center manager is not in a position to co operate in this matter.and is pretending.

hear phone

want an replacement I already complained twice and also called customer care they told it will be done within this week but still I dint get any response from your part i just want a replacement ...

XPERIA Z1 SELF DAMAGING SCREEN

The phone was lying on desk unattended for half an hour just to notice that display is self cracked. There wasn't anyone in the room even touch it. No question of physical damage.

sony home theater system is totally dead

my sony home theater system is totaly dead.

sony xperia e3 screen(dual) goes blank

the screen of my sony xperia e3 goes blank time and again and gets right when i remove and re-enter the sim card. this problem began after 3-4 days of purchasing

Sony Ericsson C-702 — Hanging

I've bought Sony Ericsson C-702 two months ago, Now I'm facing hanging problem, it hangs during the talks and after 10-15 seconds it again started working and sometimes call goes missed or cut. Can somebody tell me about the Sony Ericsson Customer Care CEntre near south Delhi.<br />
<br />
Praveen Kumar

I have T700 hand set.
I m not able to charge.
Msg displayed serious error stop charging contac soney ericsson c.care
Plz contact me what should i do?
[protected]

SONY/VAIO/VGN-CR35G/L — WARRANTY EXTENSION OFFER OF SONY

WELL ACCORDING TO THE OFFER PROVIDED BY THE SONY VIAO OF WARRANTY EXTENSION...PAY RS. 5OOO/- EXTRA AND GET AN EXTENSION OF 2 YRS...SO I APPLIED FOR THIS ON 4TH DEC2008, I WAS TOLD BY MY DEALER THAT I'LL RECEIVE ALL THE REALATED DOCUMENTS THAT IS WARRANTY CARD AFTER 1 WEEK...BUT AFTER 1 WEEK I WAS TOLD 20 DAYS..THEN IT WAS TOLD THAT THEY WILL BE ABLE TO PROVIDE US BY 2ND OF FEB...FINALLY WHEN I WENT ON 2ND OF FEB2009 THEY SAID THEY THEMSELVES R NOT AWARE OF WHEN WILL SONY VIAO WILL BE SENDING THE WARRANTY CARD...NOE SONY IS CLAMING TO BE SENDING THE WARRANTY CARD BY THE END OF MARCH...I CAN'T UNDERSTAND WHICH OFFER TAKES SO MUCH OF TIME..IT'S NOT THE FIRST TIME.I HAD MANY BAD EXPERIENCES WITH SONY ...I DOUBT WHETHER I'LL AGAIN BE GOING FOR ANY SONY PRODUCT IN FUTURE...PLZ HELP ME AND PROVIDE ME SOME PLACE WHERE I CAN COMMUNICATE WITH SONY MAIN OFFICE DIRECTLY...BECAUSE COMMUNICATING WITH THEIR AREA MANAGER OF COCHIN IS NOT HELPING...PLZ HELP ME OUT...

I HAVE FACED THE SAM PROBLEM TODAY AND MY MODEL IS ALSO SONY VAIO CR35G, COLOUR INDIGO BLUE AND I PURCHASED IT ON 24.03.08. IT REFLECTS THAT THERE IS DEFENITELY SOME MANUFACTURING PROBLEM IN THIS PARTICULAR MODEL. PL. HELP ME ALSO OUT. I SHALL SHORTLY SUBMIT ALL RELEVANT DETAILS ON POSITIVE CONFIRMATION FROM YOUR SIDE ON THE ISSUE. WE ARE ALSO USING SONY 40" LCD, 32" LCDS ANS MOBILE SETS APART FROM LCD CAMERAS. I ALSO FEEL THIS WILL DEFINITELY REFLECT ON THE REPUTATION OF SUCH A COMPAN LKE 'SONY VAIO'. LOOKING FOR A POSITIVE, EARLY REPLY.

Hi, I also have exactly the same problem with a newly bought Sony Vioa laptp. It's so frustrating that Sony service center in Bangalore is trying to get away with this by aking it as physical damage as if I hammered it. I feel helpless.

Me and one of my friend had got the G502 on the same week and is just 2.5 months old now. The silver coating on both of our keypad has come out. :-( :-(

I too have a G502 and the quality of keyboards is very bad, almost 3 keys are missing, where can I buy Keyboard in India

Sony Ericsson — Display Problem

The display light of the mobile F305 has gone totally off..
Company is not able to repair.
Provide solution...

my mobile no. is k810i mobile serial no [protected], damaged physically, for reparing purpose contacted your sony service center at Eternity mall 1st floor thane west 400602 telephone no. [protected]. total quation given for Rs. 5200/- cracking display, body broken and other reparig . due to nonavailabilty of body service center not started reparing work as per quation . work order no. se310cs117370 dated 9/10/2010 . today date is 4/11/2010, already they had taken about 24 days and while enquiry about my mobile they are telliny that it will take another 10 day to get work done. and they are telling due to non-avaibaility of body it may take more time due this all process my daily rouinte has changed i have to reach there office within 5 to 6 days in all this all 24 days of process.As iam in my 60 year it hurt me when such a senior person reach the office of such reputated company. So you are requested to investiget in the matter and do the need ful for the sorting out the problem.

sony ericsson s302 — I lost my Mobile S302

Sir,
I lost my sony ericsson mobile model:S302 on 1st june 2009 with Airtel prepaid sim at Pala, kottayam [dist], Kerala. I want to block my set.
Phone number:[protected](Mysore Sim)
IMEI no:[protected].

Could you please block my mobile.

sony ericsson s302 — Mobile got stealth last night

I'm living in B-12, "Manora", Ist Flr, new MLA Hostel, Nariman Point, Mumbai 400 021.
I was sleeping in Galary of Ist Flr of bldg 'B' keeping my mob with me; between 2 am to 6 am on 20th Aug 2009, it has been stealth by some one, may be any one, cant say; may be the worker / visitor / etc.
By the way I want to know the procedure to find it & if possible to get it back; so would you please help me ? in any way, Please !

sony s302 — memory

i could store only 50 msgs though i've 13 mb phone memory. its vry difficult for me to delete most of the msgs i receive. help me out

sony ericsson s302 — Gprs,camera,themes.....

I actually bought this set as i saw the name SONY ERRICSSON written on it in big letters.My 3 frinds have sets of nokia,still i prefered s302 of yours!This got my eye and went for it turning over a good w800i..
Thir thing couldn't even support themes,the gprs hangs on regular intervals and downloads stop at midways, why?????
I had to give up 2 years of my savings for this set and this is what i get! i am in a not so rich family so i can't cope a new set,so please give me advices for resolving my phones problem...

Sony Ericsson — battery back-up

hi i bought sony ericsson s312 in December 2009 in sangeetha in Bangalore.. the phone specifications says that s 312 has battery back-up of Stand-by Up to 400 h
Talk time Up to 8 h. but if i charge this cell full it is become empty by 4 to 5 hours..

please help me regarding this.. what should i do now..

Sir,
I had brought a Sony Ericsson mobile Model No K810i, two years ago. My set is not working properly. I went ti the Service Centre many times but they did't solve my problem, my bill was missed and they always said to come with my bill. I want to repair my mobile with the service centre and to spend the money without guarantee claim. so, kindly solve the problem.

Thanks

Sony Ericsson — no outgoing

I have took airtel prepaid connection on 24 november 2008 in the name of H.R . RAGHAVAN and still i have not recieved my outgoing connection. kindly see that i recieve my outgoing connection as fast as possible.

My mobile model is k 800. I repaired it in sakinaka service center two times .They did not repair it properly . Now the mobile is not working properly. They are removing the original parts.
The speaker is not working properly. When we repaired for the first time they removed the
shutter of the camera. Then when we shouted them they put the same.

Sony Ericsson — no outgoing call done

Hi,

I am Subrata Das From Kolkata. I was Purchase a sony ericsson moblie (02.12.11) from sony Ericsson Authorized dealer shop name Nu York[protected], from the 1st day no outgoing call done from my mobile. When I contact the dealer they told me please come again we will solve it but when i was go they told me the problem can solve only soney ericsson service centre. You put your mobile we solve it. It’s happened next day 03.12.11. Again when I go to dealer i was face same problem that time they assured me they are exchange my mobile. As per suggest by them i was submitted everything which i was got from dealer when i purchase new mobile. But till now they are not solve it and also they are no response. My mobile value R.S. 6,250. I was also complain sony ericsson customer care complain no. 91884762. Kindly do the needful

Warm regards,
Subrata Das.
[protected]

Hi,
I have purchased a sony Ericsson handset recently.But after one week his camera creating problem
so i go to sony ericsson repair shop. He told me to change the set and give a letter saying that the shop, from where u purchased the phone, gave u the new handset.

But the shopkeeper refused to give the phone .They told that first of all give them handset, then they ll do something.

Plz tell me who give me the set.

Dear Sir/Madam
I with lot of inconveneince and being made to waste my time and money is writing to you.I had purchased a SonyEricsson w710i handset in Feb,2007.For the past 5 months my handset has been with ACCEL FRONTLINE LTD,A2 JITENDRA ESTATE,ANDHERI-KURLA ROAD,ANDHERI-EAST MUMBAI,(sony ericsson auth service centre)listed below are the difficulties face with the handset:
1.The rubber on flap came out.
2.The hinge was giving problem.
3.The side key lock was broken by service centre.
4.Wrong colour side lock replaced.
5.The ear piece stopped working.
6.The misalignment of flap even after handset being at centre for 5 months
For your persual i have pasted below my interaction with Sony ericsson customer care department as well as the interaction with service centre.
Awaiting your response regarding this matter to help me resolve this matter to my satisfaction.You may contact me on the following numbers:
Regards
Gautam Bhatia



Case : 71783146
From: Gautam Bhatia ([protected]@hotmail.com)
Sent:Tuesday, February 12, 2008 5:54:47 AM
To: questions.[protected]@support.sonyericsson.com

Dear Sir/Madam
Once again i have received a call from Sony ericsson Delhi and ACCEL FRONTLINE LTD,A2 JITENDRA ESTATE,ANDHERI-KURLA ROAD,ANDHERI-EAST MUMBAI stating my handset is ready.I visited the auth centre once again yesterday and was shocked to see that handset which was termed "READY FOR DELIVERY" still had a misaligned flap.The level of quality service has depleted of the service centre to extent that the manage Mr Sainath informed me rudely that it was the best it could be done from their end.I have already kept my handset for over 5 Months for 5 different problems with the handset.I have all documents at my end to prove that.
1.The rubber on flap came out.
2.The hinge was giving problem.
3.The side key lock was broken by service centre.
4.Wrong colour side lock replaced.
5.The ear piece stopped working.
6.The misalignment of flap even after handset being at centre for 5 months.
I have had this experience which is like a nightmare with sony ericsson.I have wasted my time,fuel and have been inconvenience terribly every time i have been called and a company like sony ericsson cannot rectify a product malfunction at their end.I will be taking it legally from here.I will be contacting the consumer redressal forum and put my details forward to them.In my earlier mails i had requested for a handset replacement as i can confirm its a fauly handset sold to me.
But no worries now....i will not have these details addressed by consumer forum.
At last once again it brings me immense displeasure being associated with sony ericsson.I had purchased 5 handsets of SE but i will never taken another SE handset and will not recommend it also.
Thank you for your time and will be forwarding this email with all other i have to your head office too.
Thank you.
Regards
Gautam Bhatia

I am pasting few of interaction with SE so you can figure out that i am not bluffing about my experience with SE and the W710i handset:
Dear Mr. Bhatia,


Thank you for contacting Sony Ericsson on World Wide Web.

As per your mail we understand that you have submitted your handset to the service center and you are not getting reply from the service center people. We apologize for the inconvenience caused to you. We have forwarded your complaint to the concern service center. We will surely get back to you with the best possible solution. We would like to assure you that our endeavor is to provide you quality service and your feedback will help us in improving our service further.

Please feel free to contact us in case of further queries.


To know more about Sony Ericsson products you may visit our website http://www.sonyericsson.com. You may also call us at 39011111 prefixed by STD code of your city (From Mobile or non-BSNL/non-MTNL No.) or[protected]From BSNL/MTNL No.) from Monday to Saturday at 9:00 a.m. to 09:00 p.m.

Assuring you best of our services.
With best regards,
Lalit.K
Sony Ericsson Customer Care centre
Question:
Email:
To: questions.[protected]@support.sonyericsson.com
From: [protected]@hotmail.com
Subject: Phones
Product: W710i
Opinion: Dear Sir/Madam

once again i had to visit the Sony Ericsson auth service centre ACCEL FRONTLINE LTD,A2 JITENDRA ESTATE,ANDHERI-KURLA ROAD,ANDHERI-EAST MUMBAI not only to get the side lock key of my handset changed but the ear phone on the W710 i also stop working.



I have already kept my cell phone for over 2 months at the service centre.Please check you records as i believe the handset that has been sold to me is a faulty one otherwise in less than 9 months i didn't need to visit the SERVICE CENTRE at 4 different occassions.

I am finally tired of writing and visiting the auth centre.Not only i have wasted fuel but everytime i visit the centre my time as i need to spend atleast an hour everytime.

I DEMAND FOR A HANDSET REPLACEMENT AND THE MODEL REPLACEMENT AS YOU CAN REALIZE VISITING A SERVICE CENTRE 4 TIME IN LESS THAN 9 MONTHS IS NOT ELSE BUT INCONVENIENCE DUE TO A FAULTY PRODUCT.

I HAVE HAD PATIENCE SO FAR BUT I WOULD APPRECIATE IF YOU REPLACE THE HANDSET NOW AS ITS HIGH TIME.

Regards

Gautam Bhatia


Date: Fri, 30 Nov 2007 05:51:13 -0500
From: questions.[protected]@support.sonyericsson.com
To: [protected]@hotmail.com
Subject: Case : 71667046
Dear Mr. Bhatia,
Thank you for contacting Sony Ericsson on World Wide Web.

We do understand your concern. We would like to inform you that might be possible that the service center people not having the same lock key with them, so that is why they changed with another handset model lock key. We would request you to visit service center if you are facing any problem with that.
Please feel free to contact us in case of further queries and we will be more than happy to assist you.



To know more about Sony Ericsson products you may visit our website http://www.sonyericsson.com. You may also call us at 39011111 prefixed by STD code of your city (From Mobile or non-BSNL/non-MTNL No.) or[protected]From BSNL/MTNL No.) from Monday to Saturday at 9:00 a.m. to 09:00 p.m.
Assuring you best of our services.
Take care and have a blessed day!
With best regards,
Lalit
Sony Ericsson Customer Care centre

Question:
Email:
To: questions.[protected]@support.sonyericsson.com
From: [protected]@hotmail.com
Subject: Phones
Opinion: CASE ID:71632403
Dear Sir/Madam

It saddens me to bring to your notice the quality of service provided to me by the below mwntioned service centre.I although got my handset after i sent a mail to this address.

I would like to inform you that My W710i side lock key had been replaced with another model of same series.The side lock key is black and belongs to another model but the service centre due to non availability of part has put the lock key back in color which does not go at all with the handset.

I have been very disappointed,that even after 2 months of waiting this was provided to me by Sony Ericsson.I have earlier purchased 5 handsets of SE,if you would want i can provide you all the IMEI numbers.

THIS WAS MY LAST SONY ERICSSOIN HANDSET PURCHASE....I WILL NEVER BUY A SE HANDSET AFTER THIS EXPERIENCE.

I know it'll not make a differnce to a big organisation like your and my matter will never be looked into.

Thank You.

Regards
Gautam Bhatia


[protected]@hotmail.com
To: [protected]@support.sonyericsson.com
Subject: RE: AutoReply from Sony Ericsson Customer Care Center, Case : 71632403
Date: Mon, 19 Nov 2007 08:21:44 +0000

Dear sir /madam
This is to inform you that i have given my W710i for repairs since 20th sep'2007 and still waiting for a side key part to arrive from your end.I have given my cell for repair at ACCEL FRONTLINE LTD,A2 JITENDRA ESTATE,ANDHERI-KURLA ROAD,ANDHERI-EAST MUMBAI.The call id number given first was for a flap issue.That was rectified and the front display was not working so another id was provided to me FOR Display not working but the side lock key also was spoilt at the service centre.Its been 2 months without a handset.Please advise what needs to be done as i have really had a terrible experience with your product after sales service.I had purchased the cell in Feb'2007 and its for the 3rd time i had to visit your authorized service centre,request you to please replace the handset.
Regards
Gautam Bhatia



Country: India
First Name:
Last Name: Bhatia
Phone Number:
City/Region: Mumbai/Maharashta

Country: India
First Name: Gautam
Last Name: Bhatia
Phone Number:
City / Region: Mumbai/Maharashtra
Agree Legal Terms: Yes.
Sign up for enews: No.
The details of this case are as follows:
Case: 71715904
Engineer: Achit Mathur
CaseOpened: 21/Dec/2007 02:11:13
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Dear Sir/Madam
Once again i have received a call from Sony ericsson Delhi and ACCEL FRONTLINE LTD,A2 JITENDRA ESTATE,ANDHERI-KURLA ROAD,ANDHERI-EAST MUMBAI stating my handset is ready.I visited the auth centre once again yesterday and was shocked to see that handset which was termed "READY FOR DELIVERY" still had a misaligned flap.The level of quality service has depleted of the service centre to extent that the manage Mr Sainath informed me rudely that it was the best it could be done from their end.I have already kept my handset for over 5 Months for 5 different problems with the handset.I have all documents at my end to prove that.

1.The rubber on flap came out.

2.The hinge was giving problem.

3.The side key lock was broken by service centre.

4.Wrong colour side lock replaced.

5.The ear piece stopped working.

6.The misalignment of flap even after handset being at centre for 5 months.

I have had this experience which is like a nightmare with sony ericsson.I have wasted my time,fuel and have been inconvenience terribly every time i have been called and a company like sony ericsson cannot rectify a product malfunction at their end.I will be taking it legally from here.I will be contacting the consumer redressal forum and put my details forward to them.In my earlier mails i had requested for a handset replacement as i can confirm its a fauly handset sold to me.

But no worries now....i will not have these details addressed by consumer forum.

At last once again it brings me immense displeasure being associated with sony ericsson.I had purchased 5 handsets of SE but i will never taken another SE handset and will not recommend it also.

Thank you for your time and will be forwarding this email with all other i have to your head office too.

Thank you.

Regards

Gautam Bhatia







[protected][protected][protected][protected]

Date: Mon, 14 Jan 2008 01:09:47 -0500
From: questions.[protected]@support.sonyericsson.com
To: [protected]@hotmail.com
Subject: Case : 71783146

Dear Mr. Bhatia,



Thank you for contacting Sony Ericsson on World Wide Web.



As per your mail we understand that you have submitted your handset to the service center and you are not getting reply from the service center people. We apologize for the inconvenience caused to you. We have forwarded your complaint to the concern service center. We will surely get back to you with the best possible solution.



Please feel free to contact us in case of further queries.



To know more about Sony Ericsson products you may visit our website http://www.sonyericsson.com. You may also call us at 39011111 prefixed by STD code of your city (From Mobile or non-BSNL/non-MTNL No.) or[protected]From BSNL/MTNL No.) from Monday to Saturday at 9:00 a.m. to 09:00 p.m.



Assuring you best of our services.



With best regards,



Lalit



Sony Ericsson Customer Care centre

Question:
Email:
To: questions.[protected]@support.sonyericsson.com
From: [protected]@hotmail.com
Subject: Phones
Product: W710i
Opinion: Dear sir /madam
Case : 71632403
This is to inform you that i have given my W710i for repairs since 20th sep'2007 and still waiting for a side key part to arrive from your end.I have given my cell for repair at ACCEL FRONTLINE LTD,A2 JITENDRA ESTATE,ANDHERI-KURLA ROAD,ANDHERI-EAST MUMBAI.The call id number given first was for a flap issue.That was rectified and the front display was not working so another id was provided to me FOR Display not working but the side lock key also was spoilt at the service centre.Its been 2 months without a handset.Please advise what needs to be done as i have really had a terrible experience with your product after sales service.I had purchased the cell in Feb'2007 and its for the 3rd time i had to visit your authorized service centre,request you to please replace the handset.
Regards
Gautam Bhatia

Country: India
First Name: Gautam
Last Name: Bhatia
Phone Number:
City / Region: Mumbai/Maharashtra


Case : 71667046

From: questions.[protected]@support.sonyericsson.com

Add contact

Sent:

Friday, November 30, 2007 10:51:16 AM

To:

[protected]@hotmail.com





Dear Mr. Bhatia,



Thank you for contacting Sony Ericsson on World Wide Web.


We do understand your concern. We would like to inform you that might be possible that the service center people not having the same lock key with them, so that is why they changed with another handset model lock key. We would request you to visit service center if you are facing any problem with that.

Please feel free to contact us in case of further queries and we will be more than happy to assist you.



To know more about Sony Ericsson products you may visit our website http://www.sonyericsson.com. You may also call us at 39011111 prefixed by STD code of your city (From Mobile or non-BSNL/non-MTNL No.) or[protected]From BSNL/MTNL No.) from Monday to Saturday at 9:00 a.m. to 09:00 p.m.



Assuring you best of our services.



Take care and have a blessed day!



With best regards,



Lalit



Sony Ericsson Customer Care centre




Question:
Email:
To: questions.[protected]@support.sonyericsson.com
From: [protected]@hotmail.com
Subject: Phones
Opinion: CASE ID:71632403
Dear Sir/Madam

It saddens me to bring to your notice the quality of service provided to me by the below mwntioned service centre.I although got my handset after i sent a mail to this address.

I would like to inform you that My W710i side lock key had been replaced with another model of same series.The side lock key is black and belongs to another model but the service centre due to non availability of part has put the lock key back in color which does not go at all with the handset.

I have been very disappointed,that even after 2 months of waiting this was provided to me by Sony Ericsson.I have earlier purchased 5 handsets of SE,if you would want i can provide you all the IMEI numbers.

THIS WAS MY LAST SONY ERICSSOIN HANDSET PURCHASE....I WILL NEVER BUY A SE HANDSET AFTER THIS EXPERIENCE.

I know it'll not make a differnce to a big organisation like your and my matter will never be looked into.

Thank You.

Regards

Gautam Bhatia























[protected]@hotmail.com
To: [protected]@support.sonyericsson.com
Subject: RE: AutoReply from Sony Ericsson Customer Care Center, Case : 71632403
Date: Mon, 19 Nov 2007 08:21:44 +0000

Dear sir /madam
This is to inform you that i have given my W710i for repairs since 20th sep'2007 and still waiting for a side key part to arrive from your end.I have given my cell for repair at ACCEL FRONTLINE LTD,A2 JITENDRA ESTATE,ANDHERI-KURLA ROAD,ANDHERI-EAST MUMBAI.The call id number given first was for a flap issue.That was rectified and the front display was not working so another id was provided to me FOR Display not working but the side lock key also was spoilt at the service centre.Its been 2 months without a handset.Please advise what needs to be done as i have really had a terrible experience with your product after sales service.I had purchased the cell in Feb'2007 and its for the 3rd time i had to visit your authorized service centre,request you to please replace the handset.
Regards
Gautam Bhatia



Country: India
First Name:
Last Name: Bhatia
Phone Number:
City/Region: Mumbai/Maharashtra
Sign up for enews:


The details of this case are as follows:

Case: 71667046
Engineer: Achit Mathur
CaseOpened: 30/Nov/2007 06:52:



Case : 71632405

From: questions.[protected]@support.sonyericsson.com

You may not know this sender. Mark as safe | Mark as unsafe

Sent:

Monday, November 19, 2007 8:47:25 AM

To:

[protected]@hotmail.com





Dear Mr. Bhatia,



Thank you for contacting Sony Ericsson on World Wide Web.



As per your mail we understand that you have submitted your handset to the service center and you are not getting reply from the service center people. We are really sorry for the inconvenience caused to you. We have forwarded your complaint to the concern department. We will surely get back to you as soon as we receive the feedback of your case.

Please feel free to contact us in case of further queries and we will be more than happy to assist you.



To know more about Sony Ericsson products you may visit our website http://www.sonyericsson.com. You may also call us at 39011111 prefixed by STD code of your city (From Mobile or non-BSNL/non-MTNL No.) or[protected]From BSNL/MTNL No.) from Monday to Saturday at 9:00 a.m. to 09:00 p.m.



Assuring you best of our services.



Take care and have a blessed day!



With best regards,



Lalit



Sony Ericsson Customer Care centre


Question:
Email:
To: questions.[protected]@support.sonyericsson.com
From: [protected]@hotmail.com
Subject: Phones
Opinion: Dear sir /madam
This is to inform you that i have given my W710i for repairs since 20th sep'2007 and still waiting for a side key part to arrive from your end.I have given my cell for repair at ACCEL FRONTLINE LTD,A2 JITENDRA ESTATE,ANDHERI-KURLA ROAD,ANDHERI-EAST MUMBAI.The call id number given first was for a flap issue.That was rectified and the front display was not working so another id was provided to me FOR Display not working but the side lock key also was spoilt at the service centre.Its been 2 months without a handset.Please advise what needs to be done as i have really had a terrible experience with your product after sales service.I had purchased the cell in Feb'2007 and its for the 3rd time i had to visit your authorised service centre,request you to please replace the handset.
Regards
Gautam Bhatia

Country: India
First Name: null
Last Name: Bhatia
Phone Number: [protected]
City/Region: Mumbai/Maharashtra
Agree Legal Terms: null
Sign up for enews: null


The details of this case are as follows:

Case: 71632405
Engineer: Achit Mathur
CaseOpened: 19/Nov/2007 08:15:00



Dear Mr. Bhatia,

Thank you for contacting Sony Ericsson on World Wide Web.


We apologize for all the inconveniences caused on behalf of Sony Ericsson and assure to restore your faith on our services. Sony Ericsson being a customer oriented organization always has been committed, more focused and making their conscious efforts towards meeting the expectations of the customer.As per your email we understand that you have not received the handset from our service center till date.We would like to inform you that we have forwarded your complaint to our concerned department. We will surely get back to you with best possible solution as soon as possible.

Please feel free to contact us in case of further queries and we will be more than happy to assist you.



To know more about Sony Ericsson products you may also visit our website which is www.sonyericsson.com. You may also call us at 39011111 prefixed by STD code of your city (From Mobile or non-BSNL/non-MTNL No.) or[protected]From BSNL/MTNL No.) from Monday to Saturday at 9:00 a.m. to 09:00 p.m.



Assuring you best of our services.



Have a great day!



With best regards,

Prachi



Sony Ericsson Customer Care centre


Question:
Email:
To: questions.[protected]@support.sonyericsson.com
From: [protected]@hotmail.com
Subject: Phones
Product: W710i

Opinion: Dear sir/Madam
I wanted to inform you that i have a SE W710i(this is my 5th SE handset).I had given this handset covered under warrant on 20 sep 2007 for some hindge work at Accel Frontline Ltd,A2 Jitendra estate andheri-kurla Road,andheri east.the work got done but in the process the front display stopped working.the call id number is .Its been more than 1 month since i am without handset.CXan something be done with this regards as i have been repeatedly calling and no response.
Regards
Gautam Bhatia

Country: India
First Name: Gautam
Last Name: Bhatia
Phone Number:
City / Region: Mumbai/Maharashtra

Agree Legal Terms: No.
Sign up for enews: No.



The details of this case are as follows:

Case: 71554097
Engineer: Prachi Gupta
CaseOpened: 24/Oct/2007 08:18:49












[protected][protected][protected][protected]
Date: Mon, 14 Jan 2008 01:09:47 -0500
From: questions.[protected]@support.sonyericsson.com
To: [protected]@hotmail.com
Subject: Case : 71783146


Dear Mr. Bhatia,



Thank you for contacting Sony Ericsson on World Wide Web.




As per your mail we understand that you have submitted your handset to the service center and you are not getting reply from the service center people. We apologize for the inconvenience caused to you. We have forwarded your complaint to the concern service center. We will surely get back to you with the best possible solution.



Please feel free to contact us in case of further queries.



To know more about Sony Ericsson products you may visit our website http://www.sonyericsson.com. You may also call us at 39011111 prefixed by STD code of your city (From Mobile or non-BSNL/non-MTNL No.) or[protected]From BSNL/MTNL No.) from Monday to Saturday at 9:00 a.m. to 09:00 p.m.



Assuring you best of our services.



With best regards,



Lalit



Sony Ericsson Customer Care centre

Question:
Email:
To: questions.[protected]@support.sonyericsson.com
From: [protected]@hotmail.com
Subject: Phones
Product: W710i
Opinion: Dear sir /madam
Case : 71632403
This is to inform you that i have given my W710i for repairs since 20th sep'2007 and still waiting for a side key part to arrive from your end.I have given my cell for repair at ACCEL FRONTLINE LTD,A2 JITENDRA ESTATE,ANDHERI-KURLA ROAD,ANDHERI-EAST MUMBAI.The call id number given first was for a flap issue.That was rectified and the front display was not working so another id was provided to me FOR Display not working but the side lock key also was spoilt at the service centre.Its been 2 months without a handset.Please advise what needs to be done as i have really had a terrible experience with your product after sales service.I had purchased the cell in Feb'2007 and its for the 3rd time i had to visit your authorized service centre,request you to please replace the handset.
Regards
Gautam Bhatia

Country: India
First Name: Gautam
Last Name: Bhatia
Phone Number:
City / Region: Mumbai/Maharashtra
Agree Legal Terms: Yes.
Sign up for enews: No.


The details of this case are as follows:

Case: 71783146
Engineer: Achit Mathur
CaseOpened: 12/Jan/2008 15:16:31

I have purchased mobile W580i on dec18th2007.iam having warranty.problem with iam trying to swithch on the mobile it's not on.i have given mobile to service center in chenai Accel frontline Greams road.problem with battery.they were taking 3 days that time i asked to change battery they going for observe the battery. it's working fine for 10days.Now iam came to mubai for work.again my mobile is swithed off .i tried to on the mobile but it's not on.Why don't people replace the battery.sony ericsson mobiles very cost compare with other mobiles and other mobiles working fine.there monts back only i have taken mobile where can i go bcoz ,i don't carry mobile bills to mumbai.
sure i am not satisfication with sony ericsson mobiles.I need ur reply

Regards,
T.sydeeswaraRao
[protected]@[protected]

Sony Ericsson — Faulty handset

I had bought a Sony ericsson Cybershot 550i from Kwality Shop (Sony Dealer) Chennai, while operating for the first time at the shop, it had some snag. After several attempts it was okay and packed back. I had to sent this to my niece in Kochi. It was sent and receiving it she tried to operate it would not. The matter was conveyed to the dealer who in turn asked to bring the set to them so after about twelve day it was brought back to hem. The real trouble started when all playing safe. Dealer pushed the problem to service center, sevice center do not replace the set. They have no laid dwn rules, the Sony ericson[protected] cannot give the details of the officials taking decision. one has the right to information, but sony ericsson is not operating in this land to honour the law. I am still to fight out.
If any one have some soultion please share. It shall be gladly accepted

Hi Sir/Madem,

I with lot of inconvenience and being made to waste my time is writing to you. I had purchased my Sony ericsson mobile K-550i around 10 months back. As since last 2 months i was facing a few network problems in my mobile.

So I gave my mobile to sony ericsson service center on 17th March 2008 for network problem (network was not working sometime), they Generated a call id and told me it will take around 8-10 days to change the PCB. They changed the PCB in 20 days (that too when I called them around 5-10 times in 20 days) and on 8th April when I went to their center they told me that now keypad is not working and they need to change the PCB again.

They have created a new call id again, and I am still waiting to get my cell phone back. Its almost one and half month that my cell is with them.

Every time I get the same answer - "it will take some days more". If I object, they say that the call ID says that the cell was handed over on the 8th of April only, when actually I gave my cell on 17th March.

Sony Ericsson center:
Business Algorithms(P) Ltd
39, Shankar Nagar
4400012-Nagpur
Ph[protected]
Nagpur, Maharashtra

I hope you will look into the matter and help me accordingly.

Thanks and regards,
-Anil Jain

soneyericsson W580i — FAULTY HANDSET

I have purchsed the SONEY ERRICSSON W 580i on 25.10.2007 IMEI NO. [protected] for an amount of Rs.12500/-
Hardly within 2 months of purchase, one day it became dead.
I have visited to ACCEL FRONTLINE LTD. Andheri (E) Mumbai. they told me that its main board is defective and accodingly they replaced it.
However immediately after replacement of main board, it started giving another set of problems.i.e sometimes it gets automatically swtitched off, call receiving key has to be pressed thrice to receive the call, even for 5 mins of talk the battery is getting heated, poor call reception.
Earlier I was using w700i with which i was much satisfied and i deceided to upgrade my handset with w580i. However i am very mu h disappointed with this. I requested to ACCEL FRONTLINE to replace my handset but they had not bothered to hear anything.
I will be greatful if you could help me in this as I have purchased the mobile handset by putting my hardend earned money in purchasing this mobile phone.

17 days have gone to the comlaint ason 17th april it was DO case but still not get tha handset

Sonyericsson.com/w580i Black — Faulty Handset Sold

Dear Sir/Madam
I with lot of inconveneince and being made to waste my time and money is writing to you.I had purchased a SonyEricsson w580i handset dated 26, oct, 2007from Mansa Enterprises{Sony Experience Store} Chakrata Road, Dehradun.For the past 8 months my handset has been with Allied Infotel --28-A Khurbura, Near National Agencies Dehradun{U.A.}, (sony ericsson auth service centre)listed below are the difficulties face with the handset after a few days of purchase:
1.The upper keypad i.e. Select key & Back key was not working.
2.Insert SIM problem.
3.No Memory card inserted problem.
4.Charger Blasted.
5.Left Earpiece stopped working.
I have had this experience which is like a nightmare with sony ericsson.I have wasted my time, fuel and have been inconvenience terribly every time i have been called and a company like sony ericsson cannot rectify a product malfunction at their end.At last once again it brings me immense displeasure being associated with sony ericsson.I had purchased 5 handsets of SE but i will never taken another SE handset and will not recommend it also.
Dear Sir now it's became a trend that every day I'm going to your service centre for the same problem & every time they keep it for 2 to 3 months after which they assure that now the problem has been rectified, but every time disappointed with the SE services, I'm fed up & now I'm thinking what will happen when the warranty on the handset would be over.Dear Sir/Madam, please put yourself at my side & just think regarding how much inconvenionce I'm facing. I had a word with some lady in your Delhi Office who after listening assuered me regarding replacement of handset as Now I don't want to use further such faulty H/s sold to me, I'm also mentioning some complaint no.s below--SES08AIN10370 & SES08AIN10754
Also to mention that three times software was reinstalled by your service centre &IMEI no. is also changed from[protected] to [protected].

Dear Sir/Madam plz contact at your earliest at
[protected]@live.com
Mobile---[protected]-------[protected]

Thanking You
Regards
N.K.Rajput

Sony Ericsson - W580i — HANDSET IS FAULTY

Dear Sir,

My Name is Dhaval.

I was buy a new 580i handset For my younger brother on the dated 10/05/2008. That day I found that there is a problem in SLIDER and WALKMAN SOFTWARE of my w580i handset.
after one day on the dated 12/05/2008 ( Monday ) I went your service station. Service person replied me there is no problem in the Handset.
but still there is a problem in the handset.
after one day i went your service station and service person replied me your walkman software was corrupted, and he update that software.
my complain id for that problem is SESO8AMD15351
but he is not repaired the slider of my handset. he told that the slider is not available. when slider comes i call back to you. after his commitment i personally go to your service station twice. but no one was not replied me properly.
Service Station address is,
SALORA INTERNATIONAL LIMITED.
101, Kalash Building, Near jain derasar, opp Navrangpura bus stand. Navrangpura, Ahmedabad - 380009
Phone :[protected], 51, 52, 53, 54

After First time service station not giving me proper reply,
I called to NATIONAL CONSUMER HELP LINE.
And the give me the complaint no 140823
they give me your GUDGAV-HARYANA Address also.

Now I mail to you and also sending this mail to national consumer help line.

I hope u giving me proper reply.
and CHANGED MY W580I HANDSET.

Do needful for your valuable customer.

MY PERSONAL DETAIL IS GIVEN BELOW.
NAME : DHAVAL RASANIA.
ADDRESS : 46/ 542 ASHIRVAD APPT, NEAR TELEPHONE EXCHANGE, NARANPURA, AHMEDABAD - 380013.
MOB NO. : [protected]

please contact on my cell phone first, before come at my resident address.



Regards,

Dhaval Rasrnia.
[protected]

Hello Sir/Madem,

I purchased a new Sony Ericsson K500i handset on 23rd march 2008, from M/s CELL CITY mobile showroom, Bangalore, Karnataka, India. And since last 2 months my mobile is not working properly. The battery back up is not proper, immediately after charging, the battery percentage will fall to below 50% & while charging, handset as well as the charger is getting full heated. The other problem is that the data transfer rate is so slow, tat it takes around an hour for some small amount of data to be transferred from computer to mobile or vice versa.

In this regard, i met your company authorized service center at JAYANAGAR, Bangalore, Karnataka, India whose Email address is [protected]@gmail.com. They informed that the set is having motherboard problem & software problem, which cannot be attended by the them. They informed that, a minimum 1 month is required to get it repaired by the company, for which charges has to payable even though the handset is in the warranty period which will not have any guarantee wheather it will work or not.

Hence i request your goodself to replace the handset immediately thro your authorized service center or any authorized showroom which may please be communicated to my Email address given above.
Expecting your reply in this matter.

Thanking you,

Yours faithfully,
Sriram.K.R

I am having similar experience with Saki Naka Sony Service Center. My P990i mobile had minor problem of LCD screen calibration. The mobile was working fine, purchased in Dec 07.
But Sony Service Center say it can not be repaired.
Please let me know if you can help or guide me.
Regards,
Vijay R Shrawage
[protected]

i have buy a set of sony ericcon w580i, on august model, there is a display problem, in the set. i have send in ur aurthorised centre name harjeeo corporation at model town ext, ludhiana at dated 20.10.2008, till dated they have no information about my set, pls help me and send me the prodecure and tell me when my set will bring to me

thanking u

rishi gupta

ime number [protected]

I am having similar experience with jalandhar johal market Sony ericsson Service Center. My G700mobile had major problem of LCD screen calibration. The mobile was working fine, purchased in 1sep 08
But Sony ericsson Service Center say it can not be repaired.
Please let me know if you can help or guide me.
Regards,
gaurav sehgal
130 indra park model town
jalandhar
punjab
[protected]

I am having similar experience with jalandhar johal market Sony ericsson Service Center. My G700mobile had major problem of LCD screen calibration. The mobile was working fine, purchased in 1sep 08
But Sony ericsson Service Center say it can not be repaired.
Please let me know if you can help or guide me.
Regards,
gaurav sehgal
130 indra park model town
jalandhar
punjab
[protected]

sony ericsson k320i me aisa problem aaya hai
ki ban hi nahi raha hai...

SONY ERICSSON - K500i — Lost mobile phone - k500i

Dear Sir / Madam,

I have lost my mobile phone sony ericsson - k500i on 5th Jan 2009 at 6.30 am in the Train Paschim Express near Bharatpur.
IMEI NO: [protected]
MODEL: K500I
MAKE: SONY ERICSSON
Purchased on: 26/08/2005
Dealer: Sony World, Noida
Kindly block the same so that no one can misuse the mobile.
Thanks
R. BALAKRISHNAN
+[protected]

Hello Sir/Madam,

I purchased a new Sony Ericsson W660i handset on 21st june 2008, from Sun Times showroom, Bangalore, Karnataka, India. And since last 2 months my mobile is not working properly. The mobile gets hanged frequently. Last week when the same happened, I switched off the mobile and when I tried to switch it on, it did not switch on.

In this regard, i met your company authorized service center at JAYANAGAR, Bangalore, Karnataka, India whose Email address is [protected]@gmail.com. They did not respond properly and said that they could not identify what the problem is.The mobile is under the warranty period.They even did not tell whether its a minor or major issue. They informed that, they will call me once they get to know about the status but no response till now.

Expecting your reply in this matter.

Thanking you,

Yours faithfully,
Aishwarya

Sony Ericsson — Improper Response and denial to Service the mobile in the Warranty Period

Dear Sir/Madam

I purchased a new mobile W910i last Jan 24th 2008 from Bharath electronics in Bangalore. I had several problems with the mobile right from the beginning.I asked for a replacement when i had a problem within a month with the display, but they refused doing that. Then again i faced a problem with frequent turn off problem.

In December my mobile got switched off all of a sudden. But when i was trying to switch it on, my mobile didnt switch on at all.All these happened within the warranty period only. So when i gave my mobile to the Sony Ericcson service center during my warranty period in Salem, they stated that there was a problem with my Mother Board and it required a charge of Rs.4500.I refused to pay saying that it was within the warranty period.I asked in the Sony showroomm, they told that it will be covered in the warranty period itself.
They asked me to give a wrriten complaint and i gave them. But finally when i asked for the Job sheet they have given the reason as Water logged problem. The same mobile when i gave it in Chennai Sony Service Center at Nungambakkam, they have stated the reason to be the problem with my Mother Board and not as Water logged problem. Also, they told that it should have been replaced because i gave it in the Warranty period but now my Warranty has expired so it is not possible.

I Kindly request to suggest a solution on this issue. I have decided to file a case against Sony Ericcson for their irresponsible answer. I need my claim on this. Inspite of me giving the mobile in the Warranty period it was the sole mistake of the Service men of not giving the proper replacement..

Please help me out at the earliest.I request you to help me in changing the Mother Board with no charges levied.

Looking forward for ur reply.


Thanks and Regards,
Sheela Roselet

Dear Sir/Madam

I purchased a new mobile W910i last Jan 24th 2008 from Bharath electronics in Bangalore. I had several problems with the mobile right from the beginning.I asked for a replacement when i had a problem within a month with the display, but they refused doing that. Then again i faced a problem with frequent turn off problem.

In December my mobile got switched off all of a sudden. But when i was trying to switch it on, my mobile didnt switch on at all.All these happened within the warranty period only. So when i gave my mobile to the Sony Ericcson service center during my warranty period in Salem, they stated that there was a problem with my Mother Board and it required a charge of Rs.4500.I refused to pay saying that it was within the warranty period.I asked in the Sony showroomm, they told that it will be covered in the warranty period itself.
They asked me to give a wrriten complaint and i gave them. But finally when i asked for the Job sheet they have given the reason as Water logged problem. The same mobile when i gave it in Chennai Sony Service Center at Nungambakkam, they have stated the reason to be the problem with my Mother Board and not as Water logged problem. Also, they told that it should have been replaced because i gave it in the Warranty period but now my Warranty has expired so it is not possible.

I Kindly request to suggest a solution on this issue. I have decided to file a case against Sony Ericcson for their irresponsible answer. I need my claim on this. Inspite of me giving the mobile in the Warranty period it was the sole mistake of the Service men of not giving the proper replacement..

Please help me out at the earliest.I request you to help me in changing the Mother Board with no charges levied.

Looking forward for ur reply.


Thanks and Regards,
Sheela Roselet

Sir/Madam

I Bought a Sony ericson phone W660i model, seven month before. My phone was dead and i am not able to make it on. So i approached the service centre. They told its a mother board problem. After a week instead of my phone they gave Model W710i telling W660i phone mother board not available. I refused to accept other model.

I am still waiting to get my phone. Can you look into this and solve my problem.

Thanks,
Pugazhenthiran
Ph.no.[protected]

dear sir ur services is very very poor and ur engineer doing only frud u know my handset w700i a case no. 73362115 plz check it and i send a mail letter to swden ur head quarter and songapore asia pacific branch office regarding my complaint and ur poor services and frud by ur last engineer.

sony ericsson w910i — Faulty Handset

I HAVE LODGED A COMPLIED AGAINST MY SONY ERICSSON MOBILE W910i on 16/04/09 THROUGH THIS SITE BUT TODAY IT HAS DISAPPIED FROM THE LIST

OK, ONCE AGAIN

COMMUNICATION BETWEEN MYSELF AND SONY ERICSSON CUSTOMER CARE



This is in continuation to our various e-mail correspondences regarding supply of faulty mobile handset on 29/08/08. As you know, the purchase of the new set was made on 29th August 08 and it is more than a month we have been corresponding.

I do not understand the need of such a Correspondence. I am not getting proper response from the dealer. Please understand that I have spent Rs. 15, 000 not to get an apology or solace from you but to get a faultless set. Please do not try to complicate the issue by using routine commercial language.

What I want is absolutely a new set repeat NEW SET not a repaired one as I did not use your set not for a day.

Please take request as serious and ask your Indore dealer to provide me a new set forthwith. If you fail to do the needful immediately (within 48 hours) I will have no other option but to initiate legal proceedings against your dealer and you besides warning the people through local vernaculars not to become a victim of Sony Ericsson.

Regards,

NISHIT CHOPRA
[protected]

I purchased a Sony Ericsson handset (P1i) last year.
But form the date of purchase the handset was having a lot of problems.
I make contact with Sony Ericsson service center (Techno Care) many times.
I also contact Sony Ericsson helpline no. many times but no one form Sony Ericsson or Service center
Was ready to help me.
Below is the detail how many time I visited to service center
Job sheet no date Problem
1) N8LPNR[protected] [protected] Hanging and network problem
2) N8LPNR[protected] [protected] Hanging and jogdial and system connector problem
3) SEO[protected] [protected] Hanging network jogdial & touch screen problem
4) SEO[protected] [protected] Camera not working, network and hanging application problem
5) SEO[protected] [protected] Jogdial, hanging and network problem
This time they swaped the handset and provide me the other handset
6) SEO[protected] [protected] Hanging, network and jogdial problem
7 Again in the month of the March 2009 I visit to Service center with the same problem and they
Again they swaped my handset.
Now after 3 months the handset is having the same problem and I try to contact service center and the
Concern person again but no one form the service center was ready to listen me.

Sony Ericsson — FAULTY HANDSET..TAKING TOO MUCH TIME TO RETURN IT

I UPURCHASED A SONY ERICSSON K530I ON 14TH JULY 2008. NOW SINCE THREE MONTHS I AM FACING SOME PROBLEMS WITH THE PHONE(AUTO SWITCH OFF, DISPLAY PROBLEM, HANG).. I HAVE SUBMITTED MY CELL PHONE TO SRI BALAJI TELE SERVICES AN AURTHORIZED SONY ERICSSON SERVICE CENTRE..I SUBMITTED MY PHONE ON 6TH OF JUNE AND THE TOLD ME THAT I WILL GET THE PHONE ON 11TH OF JUNE. I WENT TO THE SERVICE CENTRE THEY TOLD ME THAT U WILL GET THE PHONE ON 14 NOW...N SO ON...AND NOW IT IS 26TH OF JUNE...N I HAVT GOT MY PHONE YET...N WHEN THE LAST TIME I SUBMITTED THE PHONE THE ENGINEER OF SERVICE CENTRE DAMAGED THE PANEL OF MY PHONE AND IS NOT READY TO CHANGE IT NOW...SO PLEASE KINDLY TAKE MY CASE IN CONSIDERATION N PLEASE HELP ME...AS SOON AS POSSIBLE..
THANKING YOU
DEEPAK CHHABRA

Dear sir/madam,

I have purchased a s302 phone on 29 Nov 2008. Now charging unit inside phone have some problem because my phone is not charging since last 15 days. I have send this phone to sonyericsson service center Nagpur(india) for repairing under warranty but according to seller(Ashirwad Mobile world, wardha) service center has denied to repair the phone and he asking money for replacing some unit inside phone.

I would like to request u if there is no physical damage and all the function of the phone is working properly except charging unit. If my phone is under one year warranty, why he asking for money?

There fore I request u to look into the matter and help me.

My phone details
model : Sony Ericsson S302
date of purchase 29 Nov 08
serial no. [protected]

dear sir, i had just purchased c510 2 weeks ago, and within these 2 weeks i need to serviced my cell thrice.each time they return my cell confirming that its ok but after some time it again shows the same problem, this time they assures me that the problem will be solved, as they are sending the cell to customer care.the problem is that it shows lining in camera pictures and most of the times it is not saved. kindly make it as soon as possible

Dear sir/madam,


Here am in salem in tamilnadu, am using the w910i mobile, now the speaker of my mobile is not functioning properly, while am putting in loudspeaker suddenly it makes loud noise then it became so low, i want to know the price of the speaker and where the proper service station is in salem, please do the need full
..
Thanks & regards
Kvijayaraj,

Sony Ericsson W580i — faulty handset

I have already got repaired my sonyt 580 i FOR TWO TIMES IN A YEAR .....
from "" VAISHANVI SERVICES ""
SHOP NO:6& 7
PLOT NO:45-46 ,MOHAN PARK ,WEST FURU ANGAD NAGAR ,LAXMI NAGAR DELHI-92""


BUT STILL THERE IS SAME ISSUE WITH HANDSET AND NOW MY WARRENTY IS 1 MONTH MORE......


NO PROBLEM HAS BEEN RESOLVED BY SONY ERICSSON COMPANY........


PROBLEMS ARE :[protected]

1.RESTART
A.ANYTIME
B. ON FLAP DOWN
C.ON JERK

2. BATTERY
A.CHARGING ALIEN BATTERY
B .DOESNT GET CHARGED EVEN MORE THAN 12 HOURS
C.DISCHARGED IN SECONDS

3.SONGS
A.CHANGED AUTOMATICALLY ONE BY ONE ON JERK

4.DIALING
A. DOESNT DIAL
B.CALL DISCONNECT
C.HANG DURING DIALING
D.DOENT RECIEVE CALLS ON FALP UP AND PRESSING ANSWER KEY

5.MESSAGE
A.DOESNT SEND
B. DOESNT GIVE DELIVERY REPORT

6.NETWORK NOT FOUND AND SIGNAL LOST

7.HANG

8.PORTS
A. CHARGING PORT IS LOOSE
B. SONG HEADSET IS LOOSE ]
BOTH DONT WORK

9. SLOW PROCEESING OF OPENING OF FILES FOLDERS AND CONTACTS

I had purchased a handset, model no. W910i in December 2007 for Rs 17,500. After a month there was a problem in the motherboard of the handset and the company got it rectified two months after i submitted to the company, that too after a regular follow-up by you, in March 2009. Now the same problem has occured and the service centre tells that i have to spend Rs 4,000 for getting it rectified. I am aware that the handset is out of the warranty period limit, but am surprised of the inferior quality of parts used by the company and charging exhorbitant rates for the same to the consumers.

my phone is just 4 months old and the markings written on it hav come off..even the sony ericsson name has come off..and the phone keeps hanging.

i have bought w995 just 2 months ago and all the tags which are written on it hav chipped off..even the sony ericsson name!I DEMAND FOR A NEW HANDSET

Dear Sir,


I am PURCHASED A SONY ERICSSON from mobile store Borivali(w) & I SUBMITTED MY PHONE repair from 15 day
at raga SONY ERICSSON center they told me mobile is dead after the this my there was problem in head phone but i ignor this problem becoz less of time every one say this is FAULTY HANDSET

SO PLEASE KINDLY TAKE MY CASE IN CONSIDERATION N PLEASE HELP ME...AS SOON AS POSSIBLE..
Do needful pl reply me other wise I take action on your oppsite

Sharda Bhoge

Hi
I am again say pl do needful

Sharda Bhoge

This is to bring to your kind notice that i purchased Sony Ericsson W580i IMEI no. [protected] on November 23, 2008 from M/S Aarnie Telecom, BF-81, Janak Puri, New Delhi - 110058 vide its Cash Memo no. 501 dated November 23, 2008.


I had hardly used the mobile for 4-5 months that it started giving me trouble. There was a display problem for which i gave the mobile to the service center initially. The complaint ID was RJK 10835. I got the mobile back after a month. The whole display was changed as reported by the service center but even then the problem was not rectified. Then there was another problem. The Keypad was too hard and had to be pressed no. of times. So i was left with no option but to give the mobile again to the service center for repair for the display and keypad problem. I submitted the mobile on August 28, 2009. The complaint ID was RJK 11863. I got the mobile back on September 14, 2009 in the same condition as i submitted it. But the service center people said that they had replaced a no. of parts. But the keypad was still too hard to press due to which i had to submit it again without taking it. The complaint ID was RJK 12248. I also registered the complaint in your customer care center the complaint ID of which was 85112781. The whole motherboard was replaced. I got the mobile back on October 9, 2009. It was still malfunction. This time, the error was that it was showing Insert SIM message again & again when the SIM was already inside it. The display was also not adjusted properly. So, i had to submit it again with the service center on October 10, 2009. The latest complaint ID is RJK 12902. I have also registered a complaint in the customer care center the complaint ID of which is 85402246. So, my mobile has been with the service center since August 28, 2009. The mobile has been virtually with the service center right from May ' 09. You can check up your records with the service center. Besides, there is another problem in the mobile since the beginning. Whenever i make a call or receive a call, it shows a warning " CIP Herring not provided by the operator. Insecure Transmission. "


You will perhaps agree that due to some inherent defect in the mobile, i could not use it for most of the time and have been put into lots o[censored]nnecessary trouble & stress. I don't think that the mobile can be rectified as they have virtually done everything that could possibly been done to rectify the problem.


I request you to please look into the matter as this is giving me immense trouble. Its been 2 months since i have'n got the mobile back. I don't even have any other spare phone to use.

The name & address of the Service Center where i gave my mobile is
RT Outsourcing Services Limited,
UG 14, Suneja Towers - II, District Center, Janak Puri.

I request you to help me get the handset replaced.

My personal Details are,
Varun Aneet Singh,
C-3A/ 119-B, Janak Puri, New Delhi - 110058
[protected]

i[censored] have any compaint regarding sonyericsson phone write to below given ids and forward this ids to all se users 'hideki.[protected]@sonyericsson.com'; 'lennard.[protected]@sonyericsson.com';'nayif.[protected]@sonyeri...⇄ Jens.[protected]@sonyericsson.com, dominik.[protected]@sonyericsson.com, anders.[protected]@sonyericsson.com, bert.[protected]@sonyericsson.com, grahame.[protected]@sonyericsson.com

Sony Ericsson — Handset faulty

sir, i purchase my handset in Feb 2009, with in a month mobile display is off. I check the mobile in service center, they repair the mobile, but i face the problem in few days, the problem is same display is off, the problem was in display. I again submit the mobile to the service center they kept the mobile. They give my mobile after 20 days. again i face the same problem, they repair it and given it to me,after few days problem is same display is off...but service center is refuse to repair it...some times they said that the stock of mobile display is finish in india , some time they say that there is water in mobile, same problem in 9 months, what can i do this third class mobile if my mobile is not repair or change i went to the consumer court, because i left my mobile in service center about 2 months and i suffering from this mobile 9 months

Sony Ericsson - W580i — Irresponsible Behaviour from Service Center Srishti

Hello

I gave my w5801 mobile for service Shristi services bangalore for speaker problem on 31/10.2009. They said they will replace Bonzer flex and provide me the handset back on 3th November. Now when i call up they say the motherboard needs to be replaced.

I firmyl believe they are fooling me and they are taking us for granted.

Regards
Tharun

Sir,
Within one year of purchasing sony ericsson cell phone (W580 model) its HANDS FREE (Model HPM-70) did not work properly. When very much within warrantee period, I submitted that hands free for replacement at Graphline Care (Service center of Sony Ericsson) at Patna. Reference no of the Job sheet issued to me is SEO[protected].

Since then I have made several trips to the service center and made numerous phone calls but always the issue was deffered to next week. Now the service center has declined to address my issue and behaves in totally unfriendly and irresponsible manner. I solicit strong action against this service center.

Subsequently, I approached the customer care center of Sony ericsson at[protected] with complaint ID 78844270, but even this center could not resolve the problem.

I, as a highlt desatisfied customer, send this mail to you for possible readdressal.

P R Upadhyay

Sir,
i purchase w760i in 2008 i m still using the Mobile now after two yrs i m having lot off problem with mobile, its display is not working, keys not working, the camera also not working, sound key not working and after having all this problem when i go to the sony ericsson service center they told me that the production of w760i is closed and the accessories which required to riper the Mobile is also not in market so plz tell me how i riper my mobile i also need the new body of the mobile, so plz riplay me and told me where can i get all this things



dhiraj jumnake(India, nasik, maharashtra)

im using sony ericsson G900. from past few days im not able to mark individuals messages from my inbox and also not able select the option "more" after taking pictures.

MODEL G700sony ericsson
IMEI NO [protected]
DATE OF PURCHASED 24/10/2008
UNIVERCELL - MOBILE SHOP
TINDIVANAM- 604001
TAMILNADU
INDIA.
Email: [protected]@gmail.com

Hello sir/madam i m SUDHAKAR, i had purchased my G700 - sony ericsson on[protected], i enjoyed in useing that mobile for only five months only, after continous problem. on first touch not working, I gave it to service centre they checked and conformed its not working so they replaced that on 17/04/2009. after speaker is not working they replaced that, after memory card not supported they serviced that, after finnally again speaker problem and WHEN SWICTH ON THE CAMERA BUTTON ITS HANGS no other step had been done, again i remove the battery and swicth on the mobile for working. now i gave it for servicing they told, your warrenty period is over so you have to pay for your service,
RESPECTED SIR/ MADAM,
i already purchased it for Rs.14, 811, 00(fourteen thousdands eight hundred and eleven rupees )again they ask me more money for servicing means what can i do sir. PLEASE free service my mobile and give it to me in good condition sir, i very much trust sonyericsson products.





Thankingyou

your"s
A.SUDHAKAR,

hello sudhakar, i purchased c905 on a contract last year, and since this i have had nothing but things go wrong with it. I am a very unsatisfied customer and would not recommend sony ericson mobile to any 1!. Their are a few people i know that have purchased this phone and have had problems TOO!. I have sent the phone to be repaired over 5 times now in the past year and every time it comes back, something else goes wrong within 2weeks. WHAT CAN YOU DO TO HELP SOLVE THIS PROBLEM AS I AM VERY UNHAPPY WITH THIS PHONE?!!!

I have purchased sony ericsson mobile (f-305) in aug 2009, but after 1 month some problem in mobile that is sms save only in sim memory, when i go custumercare they installed the software then my sms save in phone memory.
But again after 2 month my sms save in sim memory and again i installed software but this problem arrieved every two month because of this problem i lost so many important sms.
if this problem do not solve permanentally they will charge amount of installation.
so suggest me what should i do to solve this problem.

Sony Ericsson — Faulty Handset

I had purchased a Sony Ericcson handset in October 2009. Just one week after purchasing the phone it developed a bug and I had to send the handset to service center for about 10 days and the battey was replaced.

Again in March 2010 it developed the same problem and I had to give the handset to service center for 2 days and the problem was fixed.

Again on 26th March 2010 it developed the same probem and when I contacted the dealer "Hot Stop" situated at Acharya Niketan market In Mayur Vihar phase 1 they simply refused to address my problem and said they cannot do anything about it and asked me to contact service center. When I contacted the service center they said they have no role to play and have sent the phone to company and will be fixed in one week.

They are not at all willing to replace the faulty handset and do not have any customer focus, are very rude in behaviour.

I do not have a job and phone is my only mean of getting interview calls or contacting people for the same. I am completely harassed at this moment and do not know what to do.

Please help!

I bought sony ericsson VIVAZ in march 18th of 2010, but i'm facing so many problems with this mobile like automaticall turning off, the wifi is not connecting properly, camera screen blinking with black lines, it doesn't shownig picture clearly, and sometimes it is showing emergency calls only like that so many problems...due to lot of problems i gave it for repair but again same process started then i replaced it..but again i'm facing the same problems.
what i have to do?????
I recommend all of my friends to do not purchase sony ericson phonesbcz of these all problems.I'm paying 35£ every month, it is my waste of time and money.

email:[protected]@live.com

hello sir, my name is Bheemesh, i purchased c903 mobile inthe month of may 17th 2010 and i got problem with navigation key down button bocame very hard within 22 days means june 9th and i went to service center ACCEL FRONLINE LTD, near city hospital, mangalore, karanataka.they said that they want 4 to 5 days to replace it so i said ok, and now today date is[protected] till now mobile is not yet repaired.

so plz make it as soon as possible... my mail id [protected]@gmail.com...plz reply to my mail...

sir plz make it fast...

Dear Sir,
I purchased sony ericsson G900 on 27th august 2009. My mobile got some problem with the touch screen and I submitted my phone at Bhajan Pura service center on 11th June 2010.Till today I am still waiting for my handset and the complaint no. is 87656758.I lodged my complaint on 18th june and I called back to confirm the status on 28th june and I was told that confirmatory answer would be provided to me within 3-4 days and when I called back again today the same thing I heard from your representative.There must be a deadline at which you people need to give the repaired handset back to the customer.From last 15 days I am getting the same answer that the parts are not available.
Kindly look into the matter seriously because I am really distur with commitments your people are making.Today also I have been asked to call back after 5 days to get the confirmation and not my handset.This is really ridiculous.Shall I move towards the consumer court or will I get my handset from your side.I am leaving this solely on you people.

Regards,
kamal sharma
[protected]

Hi.
This is Ashish here. I purchased your cellphone W205 in 2009. Since I purchased the cell phone, I purchased a tension and problems from you. Since I purchased, I submitted 5 times to your service center.
I was troubled whole year but could not submitted due to some me needs of phone for whole year.
I knew that your service centers and customer care services are worst in the world. Really torturing and frustating service and response.
Last time I submitted, my phone screen was broken by your service center. My phone body was also completely changed and it was in worst condition. But due to my needs and recovered it from you but not satisfied. So rude behavior from you also troubles us. I sent a number of mails also to you but did not get response. I tried to contact to your customer care but no response.
I asked for replacement but your department to department game started and no response again.
Please help me if you can otherwise I am so hopeful for your response..
My mail id is ashish.[protected]@gmail.com

hi. i'm ajeet singh from pune.i bought a w580i cell phone and have been harassed by the sony ericsson service centre people thrice in the last one year.
the is a serious request to mr.sethi to look into the matter and help me out
my cell phone number is [protected]...please get in touch with me as soons as posssible
thank you.

i have sony reicsson model w995..last 6 month ago it was to liquvid damageing so i was give in to service center in ahmedabad, CCOM SERVICES, 206, 2ND FLOOR, AKSAR COMPLEX, NEAR APOLLO CLINIC, SHIVRANJANI CHOWK, SATELITE, AHM..O[protected]

then they are apporocimentally charge are given[protected] for motherboard charges..so i agery with them and its timing duration are 12-15 days..now they are told me urs phone charge are groveup[protected]. so what can i do? my cell are them have last 1month 6 days..and they are not slove my problem for cell..here attched my work order and etc.

THEN I WANT TO COMPLAIN TO DIRECT HEAD OFFICE AND GOING TO LEGAL PROCESS

PLS GIVE ANSWER IN MY CELL NUMBER


WORK ORDER NO = SE310CC011502
MODEL = W995
CUSTOMER NAME = PARMAR PRAKASH N.
CUSTOMER CELL NO. = [protected]

I have given my Mobile( Sony U10i) for Service in Chennai Accel Service Center. My Work Order No: SE310AGR29402. It has been given on 30th Oct. Till dates they are replying that We are not getting Parts. Please do the needful as soon as possible.

Hi. I am Kanika Mehta. I am using model No. U100i, Yari phone. The problem is the key, where we switched off and on the mobile, that key is not working. I have deposited my mobile since 19Jan, 2011 to the SOny service centre. Whenever i speak to ur customer care executives, they always ask me to call after particular days. No proper status getting from your Senior technical department. Its better, your company should stop selling the mobiles in the market, if the company cannot provide the service to the customers.

Sony Ericsson — amount taken but not repaired handsets

i have given my handset for repairing but they do not repaired.
they have taken rs.1400 for repairing but not refunded the amount.
suggest what i have to do?
case id-SE310RTJ11209
MODEL NO.-W700I

Dear Sir/Madam.,

In the month of 9 April 2011, i purchase sony ericsson xperia x10 mini mobile phone and after purchasing the mobile handset I am feeling that I have been cheated. I went four times to their service centre and they always update the software but the problem is still there & my mobile was last 32 days in service station & provider says ur mobile has pending for a PCB part (same problume four times) . I saw many people there having the same handset with same problem. I have wasted many money by purchasing this handset which i earned by doing lots of hardwork. They are not even ready to compensate/exchange the handset.
Request you to pls help me in getting a New sony ericsson Xperia x10 mini set with 1 year warrenty which is being given by sony ericsson for all new sets purchased from them .

Please help me out

Pankaj Mali .([protected])

Dwarka,Nasik Pune Rd.
Nasik – 422 011.

Dear sir

I have experia X-8 model. From last few days, i have not get any message but when i sent the message to other it delievered .
To sort out this issue, i have contact with idea customer care, they advised me to reset the message centre number, but i could not found the centre no. in my mobile . I have also visit on your website ( trouble shooting expria X8), as per your guide line

home page > setting > wireless control > mobile network > message centre no.

but i could not get message centre no. in mobile network.

I have delete many message to free the message memory but problem is still same.

Please support me to sort out this issue.
My e-mail id is [protected]@pgel.in

Hope for best support

i

I bough sony neo L in the month of August and had to give it for repairs in next month itself at ac market Tardeo, on 20th septeber we have submitted our phone even after getting touch with Maharashtra head Mr.Ashis Parekh he has promised us several timings and dates on which he said he will make available the phone but he failed to do so and we are force use such languages which we never use for anybody that much we were torutured by this people if we call service centre head to know the status he says call Mr.Ashish (Maharashtra head) when we call him he says he will get the details from Service centre head we really had very very bad time with these guys service is pathatic and till date we have not received our handset it's been more than 40 days now. We have lost our hope and will never reccoment anybody to take up sony phones.

Very Bad service from sony

Not working

I've ordered and recived 2 sony playstation wireless joysticks. One of it was not working from the received date. I wanted to replace it.

no escalation desk

It was sad to know that being a loyal customer of sony, I could not voice my opinion or raise a complaint for a tiny problem in handset. Call me asap on [protected].

not supported

Last 15 days before I complained at customer care but no one visit till today. Is this a service ? Sukalyan naskar. [protected]. Sony bravia picture panel distrub.

Sony Ericsson Mobile W910i — Mobile Quality is too bad

Dear Concern,
I bought a Sony Ericsson mobile (W910i) few months back from the authorized shop in my city, Indore [M.P.], but since the day I bought this mobile I am just visiting Sony Service Centre for some or the other problem.
Two times already its motherboard has been changed & now Service Center again suggesting it for the third time. So many times the s/w has been updated, again for some or the other problem.
Customer care do not say anything other than that they cannot do anything.
I need to leave for a business trip in next week & what I find yesterday night that my brand new handset again got dead. Service centre people told me that its motherboard again needs to be changed & it will require again 10-15 days. Now wht do i do? Buy a new mobile phone for my business trip? That's pathetic.
I lost all my important contact numbers just before the trip along with many valuable personal & professional information & this has happened many times with me.
I am feeling really sad about my decision to buy it.
Kindly suggest what should I do...

Sony Ericsson Mobile W910i — Mobile theft

Hi All,
I am Sivashankar.G. I lost my sony ericsson mobile on 03.01.2009 near marathalli bridge.I am staying in bellandur in bangalore. If anyone finds it, please do inform me.

Details:

Model no: sony ericcson w910i
EMEI number:[protected]
my emergency contact number:[protected]

Hello Friends,

Now you can get Maverick Secure Mobile Application online for your handsets. Which help you to track ur phone remotely and get each & every activity about the THIEF without knowing him. It not only works when STOLEN but also can be used as PARENTIAL CONTROL and many more…

To get Maverick Secure Mobile Application, Please click on the following link.
http://www.maverickmobile.in/maverick/validatedevice.jsp

In case of any query please feel free to ask..

ThankingYou..

Regards
Sachin Randive.
Maverick Mobile Solutions, Pune.
+91 [protected]

Sony Ericsson/W910i — Problem in Newly Purchased Mobile

Dear Sir,

I have purchase new mobile three days back from cellucom retail India pvt ltd.Pimpri, Pune. but there is problem in handset sound. I request the the store owner to replace the handset. They are not ready to replace it.


Mobile Store address:

Cell N com
Kamala cross road, Shop No.18
Serial No 209/B,
B-wing, Jewal of Pimpri.
Kamla Cross Road, Pimpri
Tel No:[protected]
CST No;-[protected]C

Registered office add:
Cellucom Retail India Pvt. Com.
Registered office : K-22,
Road No.4,
Connaught Circus,
New Delhi-110001

Sony Ericsson/W910i — i ' m not getting service for my mobile

i have given my mobile to borivalli branch on dated[protected] for repairng of mic
and yet hav received no service for it
this is second time i m facing same problem
they just keep mobiles for months
if this the way u give service then when must we use our mobiles

Sony Ericsson Mobile W910i — service centre people were damaged my mobile

Dear concern,

I purchased sony ericsson w910i mobile in the month of Dec'2008. From february onwards OK button was not working properly. on 6/06/2009 suddenly display was not coming, but incoming and outgoing calls were working properly. On 08/06/2009 I had approached sony ericsson service centre, 4th block jayanagar, bangalore. With job sheet no. 7387 They informed like my mobile will be ready within three days. After three days i went to collect my mobile, then they are telling that it is having mother board problem. At that time its not yet all switching all. I informed them i want my mobile in the same position how i have given to them. then they told me like they will send to their head office, they asked me two weeks time. I said Ok. after two week once again i visted the shop, now they are telling that its not yet all open, i need to change motherboard and they are giving suggestion to purchase new one. I am very doubt they have changed my mobile mother board and other parts, i observed that some other persons were also came to the same servicing center and they are quarreling with the employees of sony ericsson service centre. I think they doing business by changing all the parts of the mobile. please suggest me what i should do now.

Regards
Thirupathi

Dear Concern,
This is regarding differnt kind of problem in my Sony W910i. While making call to any person which i stored the number is going well and i could able to disconnect the call once it's necessary. But if i made call to the new number which is not saved in my phone i couldn't disconnect the call during some time. It's getting strucked when making to new entry... I couldn't do any thing with any keys...even switch off keys as well...

I really don't know what kind of problem is this...
If any one knows kindly help me out to solve this issue...

Sony Ericsson — Services are too bad

I took SONY MOBILE T250I at sony outlet. I got some network problem like it is not reconginizing any network. So i submitted the mobile at Service Center (Koramangala, Bangalore). They charged me 150/- Rupees for handling charges, but the problem is not rectified and even they are telling they can't able handle the problem and suggested to give the mobile to local repair shops. SO what is the use of SONY service center. how can they manfacturer the mobiles without knowing how to handle or repair the mobiles and it is not proper and good way to suggest to give the mobile to local repair shops. It clearly giving message like HOW THE SERVICE IS BAD.

My Receipt No: 1204
Service Center Details: Blue Moon, 388, 9th main, sector 7, HSR layout, Banglore

I have a Sony ericson cell model No. W350i, and it is in warenty period, but unfortunetly my cell front media controler flap from which I answer call after open, got broken, So I wants to change it So tell me how much it cost for that, and which is the nearest service center, I stay in Kandivali west in mumbai...

Rahul Gupta
[protected]

i have lost my sony ericsson w350i phone today imei[protected] plz trace my phone as soon as possible

contact no-[protected]

i lost my sony ericsson w350i on 05/12/09 IMEno;[protected]
can i get my phone back by any means
will u please advice me what to do now

To Trace my stolen mobile phone
To Trace my stolen mobile phone
From,
Naveen
# 645/20, Om Nagar, Khandsa Road
Gurgaon-122001 (Haryana)
Telephone no.[protected]

To,
Sony Erricson,
India.

Subject : Please help me to track & find my lost mobile handset

Dear Sir,

I has been using the phone [protected] since last 4 months. On dated 25/07/2009, my mobile was stolen and thereafter it is not traceable.

I have recently bought sony erricson T700 mobile only a month's time back which was stolen on 25th July. Tried called sony ericsson customer care for help on the same but they say they cannot give me any support on the same even after paying a hand some money of 12000 Rs for the product.
Even Reliance says the same story but as far my information any mobile can be tracked using its IMEI number i have an example for the same as well.

This would really be a very demotivating factor from sony & reliance where in even if they can track the mobile they blinds say they cannot help in any ways. reason why they dont provide us with any support is because of the extra work that is involved in it. This would really demorlise any customer from buying products from sony & reliance.

Would be helpfull if any one would be able to help me in tracing the mobile

- Make - Sony Erricson
- Model - T700 balck & silver
- IMEI No.[protected]

Thanking you,
Yours sincerely,
Naveen

Sir,

I have lost my Sony Ericssion mobile on 29.08.2009 at Bangalore.

My Mobile details are,

IMEI No :[protected]
Date of Purchase : 21/02/2009
Model No : K 530i
Battery No : 149376PTLDLVO7W45
Serial No : BX9005V6Z4
Char : N9907W47213123
Purchased at : CALVIN ELECTRONICS
NO. 60/31 BALAJI ROAD
EAST TAMBARAM
CHENNAI - 600041.

Please block my Cell phone, since I have stored important informations including my passwords (net banking) and kindly help me to get back my mobile phone.

Thanks & Regards,
Arumugam P
G2, E Block, Pavithra Apartments,
#4 Perumal koil street,
Urapakkam - 603210
[protected]

Dear Sir,
Please help me block my stolen mobile phone-sony ericsson P990i, IMEI NO[protected].
Thanks

Sony Ericsson W580i — Delay in service

Its been just 6 months since i bought this set(gray color). Since the first week itself i had problems with the key pad cracking but i was managing somehow. Now the left button on the top panel and the top button on the center dial has stopped working, and the side light also glows in different colors each. I contacted the service center at koramangala, bangalore but they are stalling me for almost a month now. Now when i ask they tell me that they have the parts for only the black colored handsets. And looking at the rest of the complaints here, i doubt if my problem will ever be solved. If i knew this is the service sony ericsson will be giving, then i wouldnt have gone for this in the first place. I am not going to suggest this company to anyone in the future now.

Sony Ericsson Mobile W580i — No response from service centre

To,

Sony Ericsson India,

I had purchaced a sony mobile no. w580i having IMEI no. [protected] on 06/04/2008 from Big Bazaar Inderlok Delhi.
My phone got dead on 29/08/2008 . I submit my mobile to sony authorized centre mamed CARIANO TELECOM PVT. LTD at Roop Nagar.They told me that you will get your mobile after two or three days.After three days they replied me that now phone is not dead but it's display will be changed, it will take another 3 to 4 days because the part is not available and they told me that part will be provided by okhla phase II service centre.
I called these persons after every 3 or 4th day but they are not responding well and repeat the same answer that parts are not available.I don't think okhla is much far away fom roop nagar.
New mobiles of same model are available in the market, but parts are not available.If sony is not capable of handling such type of defect issues, they should leave the market.

Sony Ericsson Mobile W580i — after taking picture it does not get stored. also all files vanished

after clicking view clips or album no file indication comes. previous pictures disapeared. picture taken cant get stored.

Sony Ericsson Mobile W580i — Very Poor product

I have purchased W580i of sony ericsson in Sept. 07 from The Mobile Store. Within a months time i have to replace the handsfree, data cable and 1 GB memory card. Beacuse of the complaints of poor network coverage they have asked me to replace my airtel sim card but of no use.Within a year (in warranty period) i have to go to their Okhla Service centre 5 times for one or the other problem spending Rs.200/- in per visit, one whole day to submit the handset and one day to collect it.

The company has changed the PCB twice (the main part of the handset) and formated every time with replacement of handsfree thrice and still i need to replace the handsfree (now out of warranty period) along with lot other software problems. Complaint in this context was sent to the customer care through email also, and they have accepted that the fault is in the handset, applied for replacement of the hanset also but of no use. Company refused to do so. I have purchased it for Rs. 12999/- and now i am getting re-sale Rs. 2000/- from same 'The Mobile Store'.

As a consumer i have really unterwent a toll by the service center, lost many manhours and done useless expenditure with no results.Now i am really upset with this Sony Ericsson W580i and suggest every consumer who wishes to opt for Sony Ericsson handset should nerver purchase. Not only this particular model but i think so no other models also else you will end up visiting service centers only.

Sony Ericsson Mobile W580i — Display issue...it's not displaying any thing

I bought sony erricson mobile in ShoperStop Hyderabad. After two months it started displaying some lines on the LCD screen and few days later it's not at all displaying any thing.

I took the mobile to a authorized sony erricson center (Kukatpally area, the worst authorized service center in the world). That stupid told me that it's water damaged I don't know how it happened and took 950.00

After few days the problem repeated again. But the guy who serviced it says that now the problem is with mother board and asking 2000.00 again.

Is there any way that I can complain about this.

Sony Ericsson Mobile W580i — service center delay and defective work

I bought soni ericson mobile set w580i last year on 16th august, n just last month only it stopped working ; it being still in the warranty period the service centre had accepted it for repair...the problem i'm facing is that its nearly 20 days n still the service centre hasn't told me the exact date when i'll get my mobile...n
the problem with it .. during these days i have suffered a lot...
the same problem was faced by my brother who bought mobile of same company ;his set had a major fault detected within week of purchase...when approached...to service center...they refused to exchange the set ;n returned it with some minor corrections; which soon showed up with a different fault...n from then on his mobile had been to service center 3 times within warranty period of 1 year n each time it took the center atleast 30-40 days to return...
each time with some or other defect...
warranty period of my set coming to an end..on 16th August 2009; n it's still with the service center ...
is there any way section or rule...which give me the right to take action against this service center...n demand a compensation..for their delay and defective repair.

Sony Ericsson Mobile W580i — DELAY IN PRODUCT REPLACEMENT

I purchased a sony ericsson mobile w580i in feb 2009. In june 2009 its handsfree was giving some problem, so I submitted the handsfree to sony service centre in Gurgaon at address:

Tele Gizmos,
Old Delhi-Gurgaon Road,
Sec-18,
T Point Opp. Airforce Station,
Gurgaon,
(Haryana)

It has been almost 2 months since then and yet the executive in the service centre says the components are not available. I don't know why it takes so long to replace a simple component.

Sony Ericsson — Regarding my mobile phone

I have purchased a new Sony Ericsson phone from planetm faridabad on 18/05/2009. At the time of i have also taken an extended warranty of one year. On 22nd september 2010 i have encountered a problem in my phone. the display was not working properly. On the same day i submitted my phone to planetm where they told me that your phone will be okay in 2-3 days. From that day till date i have not recieved my phone. whenever i asked them they use to told me the parts of your phone is not available.

i am fedup from the way through which the planetm deals its customer.

Sony Ericsson — Mobile Theft in Bus at Kandivali West

Hello Sir/Madam

Please help me for the my Mobile theft in Bus at Kandivali West. My Mobile brand is Sony Ericson and model No. C510. on dted. 25.02.2010 around 9.15 am

please let me on my mail ID: [protected]@hotmail.com

Thanks

Prakash Sandbhor

Sony Ericsson — regarding delay in returning my mobile

I submitted my mobile phone sony ericson T715 on 17 of January 2011 to sony ericson care center at 9C Gandhi Nagar opposite medical nursing home Jammu . The representatives told me that it will take atmost 1 month and the hand set will be returned back to me within 15-20 days. since today i have not been informed or contacted anyways . A few days back I went to the above mentioned address of sony ericson care center in jammu and found it to be closed . I inquired from a person who used to work there.He told me the office has been closed and about my handset he asked me to contact at [protected]. I logged a complaint there. But a proper solution was not given. Plz return my handset in proper condition as I have suffered a lot for it.
I dont want to go for legal action. I was given id of my mobile set as 89814619 by a customer care person. I hope You will take some action at your end
Thanks
Pawan Sharma
[protected]

Sony Ericsson Mobiles — delay in returning my mobile

i vikas kumar sharma from jaipur , submitted my mobile w20 on 09/10/12 (work order no is 10137) at accel center ,c scheme,jaipur . but till now they didi not return my mobile and there is no any proper feed back .so please take necessary action as soon as possible.
my no is [protected].

Dear Sir,
This is not a complaint but i got a confusion regarding storage means while taking file from onother phone bluetooth it got storaging in my phone storage not in memmory card directly. This cause phone memmory get full. there is no option found to release to release the same. Please send me the solutions

Sony Ericsson P990i — parts stolen from authorised service centre

dear sir,
i purchased my sony ericsson p990i from hongkong. while updating through net it got software problem. i gave it to salora international in ahmedabad. they tell me that your phone can not be repaired here. when i sent my phone to hongkong service centere that people told me that some of the important parts are stolen from your mobile set. Parts are stolen from salora international. what should i do in this kind of situation ? should i go to consumer protection court???????????/

Sony Ericsson P990i — aircel online

Already had aircel online activated, by changing the mobile it is not working. I conducted customer care on 16.8.08, but not yet activated it made lot of loss on my business, too bad. Act immediately.

Sony Ericsson P990i — My mobile i not working at all

Sir,
i have got a sony ericson p 990i. it has now got some problem. and when i went to the sony ericson service station which is located in nagpur, maharashtra, india, they were not able to repair my cell.
kindly tell me what should i do further to repair my cell.

Regards,
Vishal Thakral

Sir,
i have got a sony ericson p 990i. it has now got some problem. and when i went to the sony ericson service station which is located in nagpur, maharashtra, india, they were not able to repair my cell.
kindly tell me what should i do further to repair my cell.

Regards,
Vishal Thakral


[protected]----Reply[protected][protected]


Hi, Aatish here from Vadodara,

If they are not able to repair your cell then tell them give in writing that you are not able to repair my cellphone and if they open your cellphone and any solduring found in your mobile than another service center person not accept your phone so look after this matter ok bye now

Aatish Divate
[protected]@gmail.com

sonyericsonp 990i — theft of cell phone

my sony ericson p990i cell phone has been thefted but i have secrate code please help me to get it back please guide me

to salora international in ahmedabad. they tell me that your phone can not be repaired here. when i sent my phone to hongkong service centere that people told me that some of the important parts are stolen from your mobile set. Parts are stolen from salora international. what should i do in this kind of situation

Sony Ericsson P990i — my logo 58243

i have send msg to my logo but msg replyed.this msg type is not supported.pls suggest.my mobile no is[protected]

Sony Ericsson P990i — flips n sensors

i have a new sony p990i n its flip is damaged how don know but n even the sensors of magnet r not working .plzz as soon as possble rely me n say where the parts would be available or how it can be repaired??

nothng jus as soon as possible make me a way to get my cell repair back

Sony Ericsson P990i — Trace my stolen mobile with IMEI number

My Mobile was stolen and I have raised a complaint with KR puram Police station Banglore.
Please help in tracing my stolen mobile with IMEI number.
Phone model: SONY Ericssion P990i
Missed date: 22/06/2010
IMEI No.: [protected]

E-mail for communication: [protected]@gmail.com

Currently I am located in pune.

Thanks
Mohan
[protected]

The wi fi system subscribed by me is not working since yesterday. Pl advise the service provider to attend to it. Thanks