Sony India Complaints & Reviews

To Trace my stolen mobile phone
From,
Dhananjaya Krishna
# 255 2nd Floor 7th Main KSRTC layout
J.P. Nagar Bangalore 560078
Telephone no. +91-[protected]

To,
Sony Erricson,
India.

Subject : Please help me to track & find my lost mobile handset

Dear Sir,

I am regular user of Airtel Cellular and has been using the phone [protected] since last 4 year. On dated 25/04/2009, my mobile was stolen and thereafter it is not traceable.

I have recently bought sony erricson T700 mobile only a month's time back which was stolen on 25th April. Tried called sony ericsson customer care for help on the same but they say they cannot give me any support on the same even after paying a hand some money of 12000 Rs for the product.
Even Airtel says the same story but as far my information any mobile can be tracked using its IMEI number i have an example for the same as well.

This would really be a very demotivating factor from sony & airtel where in even if they can track the mobile they blinds say they cannot help in any ways. reason why they dont provide us with any support is because of the extra work that is involved in it. This would really demorlise any customer from buying products from sony & airtel.

Would be helpfull if any one would be able to help me in tracing the mobile

- Make - Sony Erricson
- Model - T700 balck & silver
- IMEI No.[protected]

Thanking you,
Yours sincerely,
Dhananjaya Krishna

Hi,

I have purchased sony ericsson W580i mobile. Within 3 months I faced problem with its display. My mobiles' display is blank. I checked my mobile with sony ericssons' authorized service station and as per their advice display needs to be replaced. I submitted my cell at sony ericssons' authorized service station for replacement of display under warrenty.
It was told me that it will be serviced within 8-10 days. Now even after 1 month its not repaired. Every time I ask about cell then its replied me that still it will take 8-10 days more, service station have not yet received display from company once it is received it will be fitted and my cell will be returned me.

The address of service station:
SAP Mobiles, 2, Chandan mansion, Gokhale road, opp. potugues church, Dadar, Mumbai.
Phone +[protected]
Complaint ID and Ref. No.- SES09SAP11551
Date of submission of cell to service station- 30th Mar.2009 3:16:40 PM

Request you to the the needful.

Regards,
Shanesh

Hello Friends,

I bought a sony ericsson G900 phone in the month of January 2009. It stopped working in February and so I gave to a Local dealer to get it repaired in authorized service station. He took it to D M Telesystems, Ghatkopar, Mumbai. They said the phone is repaired and gave it back. But I didnt accept the phone as there were physical damages on the phone. The very next day D M Telesystem were no longer authorized service station of Sony Ericsson, so it became meaningless giving phone to them. Me and my local dealer slogged to give it to some other service station but no one accepted it saying it was damaged and so it cannot be covered in warranty. Anyhow, by my correspondance with the Sony Ericsson call center guys via phone and email, I was able to convince to R T Outsource, Vikroli, Mumbai that the phone was not damaged by me but the earlier service station had done it. Now this all had already take 2 months. In April 2009, R T Outsource, Vikroli Mumbai took the phone and I used to call them continuously but with no results, I was given many different kind of escuses from them and if I call the sony ericsson call center they had a simple answer " the issue is escalated, kindly get in touch with the service station" after which finally R T Outsource, Vikroli, Mumbai, told me to collect the handset for which I waited 2 hours at their office and finally got the handset. I asked them to give me a battery to check if it is working but can you imagine what i was told by an AUTHORIZED SERVICE STATION person, " We dont have a batter, you check it at home" hahahaha... so professional...hahahaha... I came home and put the battery and saw that the phone was dead... again I went to R T Outsorurce, Vikroli, Mumbai and gave them the phone... they generated another Job Sheet. I filed the same case with the Sony Ericsson call center guys on[protected] they asked me to give 48 hours ( after wasting my 4 months) to give me an answer when will I get my phone back... and when I tried calling the call center, their nos is always busy... I think they have banned my number... LOL... I pity them... Can anyone please help me take some strict action against them... or anyone who had faced similar issue... please share your experience... as I had invested hard earned money and it is been wasted... please... Thanks consumercomplaints.in to give us a platform for freedom to speak.

Concern All

Plz help.



[protected][protected][protected][protected][protected]



Tanushree,

Please understand that the problem is not with the internet service provider, the same is with the handset manufactured by Sony Ericsson.

Am again reiterating that have doubly checked the same while using the mobile handset of other manufacture, and the same was working fine. The procedure you have mentioned below have been tried hundreds of time, but no success

The handset is faulty, and you need to get this checked from your service engineer. You are the manufacturers and you know the technicalities. Please help.

Regards

Sumit Handa



[protected][protected][protected][protected]
From: questions.[protected]@support.sonyericsson.com [mailto:questions.[protected]@support.sonyericsson.com]
Sent: Wednesday, May 06, 2009 11:29 AM
To: Handa, Sumit [GCG-CFI]
Subject: Case : 73395715


Dear Sumit,

Thank you for contacting Sony Ericsson Support Center.


With reference to your email, we understand that you want to access internet through the WI-FI in your handset P990i. We would like to inform you that there is no setting available on our website for the WI-FI. We would like to inform you that you need to contact your server engineer and the server engineer will authorized your handset to use the WI-FI. After getting authorized your handset from server engineer, follow the below mentioned steps to enter the network key.



1. Go to the Main Menu

2. Go to the Control Panel.

3. Select the Connection.

4. Select the WI-FI.

5. Make the WI-FI enable.

6. Select the Scan option.

7. Select the Connect option and when you will select the Connect option it will ask you to enter the Network key.



In case of further query, please feel free to contact 39011111
(Prefixed by STD code of your city (From Mobile or non-BSNL/non-MTNL No.)
[protected]
(Toll free number from BSNL & MTNL)
You may also visit our website: www.sonyericsson.com to know more about Sony Ericsson Products.

Warm Regards,
Tanushree
Sony Ericsson Customer Care


The details of this case are as follows:
Case: 73395715
Engineer: Tanushree Naskar
CaseOpened: 06/May/2009 06:04:13
Old emails:
Email:
To: questions.[protected]@support.sonyericsson.com
From: Handa, Sumit sumit.[protected]@citi.com

Hi,

My name is Sumit, am from Delhi, and have recently taken router wifi from Mtnl broadband, which is successfully working with my PS3 and home computer, but the same is not working with my P990i mobile phone, an error cme "could not locate remote server", while opening the page.

I have 2 wifi connections: one at my office which is unsecured, here the handset is working fine and the other which is mentioned above (MTNL) for my home, this MTNL connection is secured.

The wifi connection is secured and i have used wep mode, and have put key 1, plus 10 digit password, and the connection is successful;, but the internet is not opening(error-could not locate server".

Further to check if my home wifi connection is compatible with mobile phone, I checked the same with other mobile phone(Asus), and the connection was working fine, no error was coming and internet pages were opened successfully.

Please help me with the connection problem with the handset, I have even called SE customer care at 39011111 twice, but am sorry to say that the staff were not able to handle technical queries. This is not the kind of response I expected from Sony.

Regards

Sumit Handa
# [protected]

Hi,

My name is Sumit, am from Delhi, and have recently taken router wifi from Mtnl broadband, which is successfully working with my PS3 and home computer, but the same is not working with my P990i mobile phone, an error cme "could not locate remote server", while opening the page.

I have 2 wifi connections: one at my office which is unsecured, here the handset is working fine and the other which is mentioned above (MTNL) for my home, this MTNL connection is secured.

The wifi connection is secured and i have used wep mode, and have put key 1, plus 10 digit password, and the connection is successful;, but the internet is not opening(error-could not locate server".

Further to check if my home wifi connection is compatible with mobile phone, I checked the same with other mobile phone(Asus), and the connection was working fine, no error was coming and internet pages were opened successfully.

Please help me with the connection problem with the handset, I have even called SE customer care at 39011111 twice, but am sorry to say that the staff were not able to handle technical queries. This is not the kind of response I expected from Sony.

Regards

Sumit Handa
Manager
CitiFinancial

# [protected]

sony dvd writer is unable to read the disk both cd's and dvd's.

i am using nero burner to write.

please do the needful as early as possible

REMINDER

To Friday, May 05, 2009

The Chief Executive Officer
SONY INDIA
DELHI
Phone No. :[protected]

Subject: Sale of LCD TV with inbuilt Manufacturing fault by sony
India which Works on the ethics “like no other”

Dear Sir
With great pain and distress I am compelled to inform you that I was die hard fan of sony products, whenever I planned to purchase any electronic product without a second thought I have unequivocally chosen sony product irrespective of significant difference in cost comparative to other company products.

Friday, April 4, 2008, was special day for me as I planned to purchase a LCD TV. I went for recce and had confabulation with my friends regarding the models available in the market. It was myth only that in spite of significant difference in cost comparative to other company products I selected the SONY BRAVIO V series 26 inch KLV-26V300A model from Bhel Associates, 26 Rajpur Road Dehra Dun.

It was nothing short of sock and agony when service engineer of Sony India came for installation of LCD after five days, only after repeatedly calling service centre. Market is full of Heterogeneous models of LCD with competitive rates from reputed firms even though I paid extra bucks for purchasing Sony LCD because of quality and service of Sony for which its known world wide.

Exactly on the last day of warranty ie on Saturday, the 4th of april 2009 when I switched on my set nothing displayed on the screen I thought that some minor problem will be there, my LCD is a new one and above on it’s a SONY LCD TV. On the very same day I started searching local service centre phone number in the website http://www.sony.co.in/
and called them but no body picked up the phone, I thought it was 7 in the evening so centre might have closed for the day. Next day ie on Sunday 5th of april I again ranged repeatedly but no response has been given to me, then I took the address of service centre from the same website and tried to locate the place, but surprisingly, no sony service centre was there candidly it was like that some body has thrown me from hundreds of feets down. A esteemed company of sony stature is not updating the website periodically and hence creating hurdles for loyal customers of sony like me.

On Monday 6th of april 2009 I ranged repeatedly but I succeeded only at 10:30 AM and with the grace of almighty my complaint got registered, in spite of it, service engineer visited at 5:00 PM only, after primary investigation he informed me that it seems to be a big problem and the diagnoses is possible in the service centre only and instructed me to deliver the set in service centre. He also called for warranty card and got confused after seeing the different dates of purchasing and warranty in the warranty card written by the sony service engineer at the time of installation of LCD.

On 7th I handed over the set and on 9th I was informed that the LCD panel is not responding and hence is required to be replaced. I was also informed that the set is out of warranty but after listening my saga they agreed to put forth the case to the company itself for final decision. The unit has been handed over to me on the 29th of april 2009 after 24 days even though I am highly obliged for the sony India and service centre for rectifying my LCD free of cost.

Qualified service engineer of sony authorized service centre has explained me that the LCD panel which is the heart of TV is out of order. I am surprised that how can a normal young TV which has been used sparingly for less than one year can encounter a heart failure after passing through rigorous quality control and international standard adopted by the company.
The above stated revealed by me is the testimony that I have been abnegate by the quality of service and product which I deserved and moreover for which I have paid huge amount. It seems that the product which was having inbuilt manufacturing defect has been thrust on me.

I will be highly obliged if you kindly take the personal interest in the case and replace the product or refund the money incurred on the purchase of LCD TV and settle the case as soon as possible.

Nevertheless if the case is not settled amicably, I will be compelled to take the action as deemed fit.

Yours truly

(AJAY PRIYA UNIYAL)
6/1/1 NEW CANTT ROAD
DEHRA DUN-248001
UTTARANCHAL
PHONE:[protected]
MOB: [protected]
Email:- [protected]@yahoo.com

Encl:1:-Web page showing Sony India retailers for TV at Dehra Dun.
2:-Web page showing Sony India service centre at Dehra Dun.
3:-Xerox of warranty card.
4:-Xerox copy of cash memo.
5:-Xerox copy of job sheet.
6:-Xerox copy of Summary repair request form.

I have had my phone for a bit now, and then i have had to update it loads of times, but now the software has gone down again, now the touch screen will not work, and i have 11 text messages. which i can not read! i am fed up of this phone, becaues it has happend load of times now!
sony ericcson dont bother either!

I had purchased a Sony Eriksson mobile K-790 on 31/08/08 from Anupam stationeries Borivali (W) (copy Attached); this phone is covered under the company warranty for one year. The phone had recently faced a keypad related problem for which I had got it serviced from the Sony service centre at Borivali (W) namely S.G InfoTech.on 27th March 2009 (copy Attached).

Within days of its repair the same problem cropped up again, I had visited the service centre again to get the problem resolved. But at this time i.e. on 16th Apr 09, I was told that the problem is because of water logging in the phone and has to be repaired at my expenses which amounted to Rs 650. I strongly disagree with the reasoning provided as the problem which I had faced was the same as I had faced earlier and the question of water logging does not arise as I have never dropped the phone anywhere and nor is it a rainy season for the problem to occur. I strongly believe that there is some manufacturing defect in the phone which the company personnel are trying to hide and unnecessarily troubling the customer.

I therefore request you to help and get the company repair my handset which is under the warranty period.

Hi,

I ordered a sony 46 inch TV from Sony Centre in outer ring road Marathahalli. The Tv costed more than ione lackh. The Manager said he will order this product from warehouse.

Next day the tv arrived ..when i inspected it the box was broke..The tv when taken out had scratches. Nothing was sealed properly. This was a used tv which the manager has tried to sell. He tried telling me it was a original piece. No seal was intact.

This is a shame for Sony and Sony Centres and has brought a bad name. I will update all my friends how the manager has tried to dupe me.

I had purchased a sony ericsson G700 handset in the month of December 2008. Right from the beginning it was giving problems. Its battery life was not eve 25% to what company has claimed. I had given it at the authorized service centre of Sony Ericsson but even then nothing happened.
After few months the touch screen stopped functioning and the calls started getting disconnecting automatically. I have given the handset for repair again on 18th of April at one of the service centre at Vikhroli mumbai- RT outsourcing. Complain number SEO09RSL10816. Till date the problem is not solved and I am without the handset.
I need to take a legal action on the company for the damages
How do I proceed
Please Help

Regards
Devendra

sir/madam,
my name is shaheed.s. hameed.i've bought a sony ericsson F 305 4 months back[ie,[protected]].the phone is not working properly.the company manual offers 5 days of sure battery back up, 12 hours of continous gaming, 8 hours of music playback.but the phone is only works for maximum1.5 days.the phone absolutely not supports any downloaded theme, and other apps.so me times it gets automatically formatted, losing all datas including games.it gets automatically resretted in every 15 dayts.what can i dowith this phone i want my money back.

Dear Sir/Madame,

I had purchased Sony Ericsson w302, frm THE MOBILE STORE, Madipakkam Branch,[protected], and I am facing a hell lot of problems with the set. Its getting hung frequenty, when reading a message of opening an JAVA apps. The phone freezes, when an incoming call is attented. The battery loses its power, even after charging it for more than 6hrs. The message inbox is too small. The network is lost and the set ends up in Searching. It works only after a restart. When I reported this issue to the dealer, he just ignores the matter, saying, the Memory Card must be used, the Bluetooth must be minimised, etc. I was cheated by the dealer on this model. It costed high, its really a worst model. t does not support Themes, only 30sec of sound recording. There are many faults. The dealer sold it to me, saying its a new model, and many loved to buy it. But this model turned to be a failure and he's not responding properly to this issue. I must visit the Service Center. I want a replacement with a new model, any good model, though less price.

Thank You
Anush Venkataraman.

I have purchased this mobile 4 months back, (T700 sony ericsson mobile phone) in Bijapur Karnataka state. Ringing tone is not hearing loudly there is no sound, i have enquired about it in Sony Company's repair shop.they have told .sound speakers are to be replaced, and it is under guarantee period, they told to service and repair it within 15-20 days, since from last 3 months, they are not able to repair it.they have not replaced speakers, If they do such things i have to take srtingent action and file a case in consumr forum.

LCD of My Laptop Is Suddenly Cracked without any Stoke am trying to last 5 days to note the complaint at your tool free no.- [protected] but it is not responding. Service station of soni at raipur no body help to solve this provelam & Senior person of service station told me " i am unable to repair your laptop before Register complaint at tool free no.[protected].
please sir help me & solve my provlam.
my
laptop model no. - VGN-CR-353
Sl. No.[protected]
Date of Purchase - 20 dec.-2008
Purchase from- M/S- creative computers
6, Amrit Sandesh Complex
G E Road, Raipur ( c.g. )
[protected]
[protected]
Mo. no-91-[protected]
My Heartily Requested to please solved my Problem & Take the Instruction to Service Station for change The LVD of MY Laptop.

ps: i have just copied the email that i sent to sony ericsson's customer service dept.

i purchased a sony ericsson w350i from m/s Mobile Store Limited, P-995 12th Main Road, Anna Nagar, Chennai imei no [protected] s/no t26190nxj9 on 9/1/09
i had purchased in spite of the stiff opposition of my father who wanted me to buy a nokia as it is more reliable.but my faith in sony as a world leader in electronics and in ericsson as a world leader in telecommunications solutions made me make that decison final

the phone worked perfectly for the next two months but on the 12th of march my father accidentally dropped the phone and it fell from his waist height.this was the first time the phone was dropped and it was rendered inoperable.i thought it would be minor fault and took the phone the very next day ie. 13/03/09 to your authorized service center m/s vimas intek, old no 177, new no 3, y-block, first street, anna nagar, chennai and they told me that it is a serious pcb problem and the phone will take two weeks to repair i was aghast as nokia's service provider ie.m/s ICONET Limited has a guaruntee that the phone is serviced within 15 minutes that means your service center is 24x60=1440 times SLOWER than nokia.i still thought that i may be just an unlucky one to get a defective piece as at least one in a thousand phones that are manufactured are defective so they provided me with the job card no SE09VMI11440 and assured me that they will call me and tell me when my phone is repaired. i was lucky that i had a spare phone, a two year old nokia that had never had to see its hospital so far but i had lost all my contacts and was subject to several embarrassing situations when many close friends messaged me and i was unable to recognize them.15 days had passed and still i was waiting for my call.finally on 1st april 2009 i made a call to the service center and the manager said that the phone was ready maybe he just wanted to 'fool' me that's why he didn't call me.i was relieved to have received my phone back but i never knew that my troubles had only begun on 22nd april 2009 the phone again fell, this time from my hand.surely you can't expect people to have hands like spiderman this time there was a line though the middle of the screen the upper half became blurry and the entire screen became dim.if i had known that sony ericsson made such flimsy phones that cannot withstand normal use i wouldn't have made the mistake of purchasing one.i had trusted the "supposed" reputation of the quality and technology of sony ericsson and have been thoroughly disappointed.i have even recommended a friend to purchase a nokia n73 as it is much more reliable and at least it will be serviced quickly even if it has to.please look into my grievance and it may change my opinion on how you handle your customers

This is to inform u that i have given my Sony Ericsson P1i at Aryans IT Services, Poddar Court on 01.04.09 because the set cannot take charge, music does not play, auto on/off problem, H/set hang in operation...all these were the problem of my H/set. They taken action n the set was swapped and the IMEI no has been changed but after that the problem remains same as it was earlier. Then i have given my H/set again to the above mentioned service center of yours but this time again the problem remains same and because of this i am facing lots of problem, you know without handset you are out of reach, i mean no one can contact you and this is hampering my job. When i called at the service center agian and told them that again the problem is same then they said it cannot happen. Will you please tell what does it mean, according to them i am kidding with them. this is a very sad and bad experience of mine. again i have deposited the set at the service center with a belief that my set will be replaced this time and i will get a new set. I am asking for a new faultless set because after repairing two(2) times the problem remains same and its of no use carrying a faulty set. Please do not try to complicate the issue by using routine commercial language. I am goin out of station on 29.04.09 at night so i request you kindly to do the needful for me before 29.04.09. I will be thankfull to you.

Complaint ID : SEO[protected].
Earlier IMEI NO : [protected].
NEW IMEI NO : [protected]

Please take the request seriously and do the needful. Waiting for reply.
Thanks.
Khalid Ashraf
Kolkata.
mobile : [protected]

i purchase a product sony mobile phone order no[protected]
from homeshop18 but when i found product it was second hand and i make so many calls to homeshop18 but they only forward complaint no one tell the solution then i email to Mr. sandeep malhotra ceo of homeshop18 but he did not reply. i even dont know what to do every time theymade so many excuse. then they told go to sony repair centre and when my father went there they told its used mobile.i even dont know what i have to do my father mobile no is [protected] ambala city haryana india
i am anupma saini
toronto canada
001-[protected]

Dear sir,

Sub: Customer reference no: 73313721

I think u may read this conversation and help me in this for replacement of New Handset,


[protected] Forwarded message[protected]
From: SUNIL <[protected]@gmail.com>
Date: Mon, Apr 20, 2009 at 3:23 PM
Subject: Fwd: Case : 73313721
To: questions.[protected]@support.sonyericsson.com
Cc: mprc.[protected]@accelfrontline.in



Dear sir/madam,

Reference to the below mail, as i went to Certfied service center on today for the status.
They have been telling that it takes more 7days to come, service center told that we have raised the orders for Mother board it have sent to Banglore.
Previously on 10/04/2009 was told that it takes 5days for replacement of mother board we have sent it for Madras.
For the above discussion there is no clearity.

Sunil: Then after asked for that the previously mother board which was replaced but the same complaint has been repeated again for this right now u r telling that
Manager: we have sent for Mother board replacement,
Sunil: i asked finally that if the complaint repeated again
Manager: we will replace the mother board once again but we don't go for new mobile replacement
Sunil: Should we rome around u for repair again and again,
Manager: Yaa u should,
Sunil: We have buyed the phone for 8300.00 this is the service providing u.
Manager: Aftrol u have buyed for 8300.00 we are not the slave for u.

This the above conversation had with the manager.

Hence i requesting u to interfere for replacement of New mobile and immediate reply.

Regards,

Sunil
[protected]


[protected] Forwarded message[protected]
From: SUNIL <[protected]@gmail.com>

Date: Mon, Apr 13, 2009 at 1:56 PM
Subject: Fwd: Case : 73313721
To: questions.[protected]@support.sonyericsson.com



Dear sir/madam,

I am not yet receveived any communication from your end.
As i went to Service center there not giving any proper reply, if you need any thing u contact to customer care, i need the reply from ur end or if any contact details of the service person with whom to be contacted,
If it is not possible i want letter or mail that the Phone cannot be replaced,
By this i can take the further decision.

Regards,

Sunil Kumar


[protected] Forwarded message[protected]
From: SUNIL <[protected]@gmail.com>

Date: Sat, Apr 11, 2009 at 6:04 PM
Subject: Re: Case : 73313721
To: questions.[protected]@support.sonyericsson.com



Dear madam/sir,

I need the new mobile set, because it an repaired one.
How should i need to believe that the Mother board replaced by service person is a sealed one, because the sealed mobile set mother board stickering is defferent from the replaced one, that which i have observed and not only that, i noticed Low sound while playing the MP3 Player, as for the same complaint i asked for Mr.Durga prasad sevice manager, he replyed me rashily that, what ever the company provides us we gives u replacement not more than that (if company provides Mother board we again replace the same).
As i am facing the problem from the date of buying the mobile,
I need ur kind inferace in this and provide me the New mobile set.

Regards,

Sunil


On Fri, Apr 10, 2009 at 3:53 PM, <questions.[protected]@support.sonyericsson.com> wrote:

Dear Mr. Kumar,

Thank you for contacting Sony Ericsson Support Center.

This mail is in reference to your complaint regarding Sony Ericsson handset F305. With reference to your email, we understand that you have submitted your handset at the service center but not getting proper response from the service center people. We understand the difficulties you are facing since long. We really apologize for the inconvenience caused to you. We would like to inform you that we have forwarded your complaint to the concerned department. We assure you that we will surely get back to you with the best possible solution. We need your co-operation and understanding in this regard.

In case of further query, please feel free to contact 39011111
(Prefixed by STD code of your city (From Mobile or non-BSNL/non-MTNL No.)
[protected]
(Toll free number from BSNL & MTNL)
You may also visit our website: www.sonyericsson.com to know more about Sony Ericsson Products.

Warm Regards,
Tanushree
Sony Ericsson Customer Care


The details of this case are as follows:
Case: 73313721
Engineer: Tanushree Naskar
CaseOpened: 10/Apr/2009 11:07:44
Old emails:
Email:
To: questions.[protected]@support.sonyericsson.com
From: SUNIL [protected]@gmail.com
Dear madam/sir,

This is N.Sunil Kumar user of Sony ericsson, Model: F305,
As i am facing the problem with the mobile from the date of sale: 22/02/2009 Buyed at Hot spots Retails limited, G-3, Nagarjuna arcade, Sree colony, Neredmet cross road, Rangareddy (Dist), Hyderabad.
The problem of mobile is Slow process, Hanging problem.
With the above complaint i have gave the mobile in Sony ericsson Certified service center at Patny center, Hyderabad, (AP) on 09/03/2009 Customer Id no: SES08SEC12075. On that day service person had Upgaraded the Software, PBA FLEX, H-H FLEX replaced and after on 16/03/2009 the same problem repeated and Low sound while playing MP3 Player, so they have replaced the Mother board.

Again on today the problem is System hanging, Some times while using the camera in 2Mega Pixel it shows the Photo not available, Low sound while playing MP3 Player, Hanging problem and system processing slow. with this complaint i have given the mobile at Sony ericsson Certified service center 9-1-38/2/1, Flat no No: 126, 1st floor, Above UCO bank, YMCA Complex, SP Road sec-bad-500003. Hyderabad (AP). vide Customer ID no: HYD-SE-167519/0809,

As they are telling that what the Company provides us we are doing thats it, we are not having any rights for new mobile set replacement and they are not giving any reply,

Hence i requesting u to interfere and Replace the New Hand set.

Regards,

Sunil Kumar

I have bought a Sony Ericsson K220i mobile from BIG C, Ammerpet, Hyderabad on december 2008. The mobile set was recommended by the shop owner and i bought it with a hope that the mobile will perform becuase of the reputation the manufacturer it carries. It is the biggest blunder i have done in my life. The mobile was getting switched off automatically, frequently giving error(Please try leater), charger not working..

Since 2 months i am running customer care to rectfy the error..But till yet the problem is not rectfied..

I don't know how many months i will have to run to job center of sony erricssion..

When contacted to customer care, they are getting irritated..So i don't understand what to do.