Sony India Complaints & Reviews

I have lost my sony ericsson K750i handset . Could you please help to block the mobile handset.?
I have got the SIM blocked already.

Sony Ericsson Model: K750i
IMEI No.[protected]
Missed on: 13-Apr-09

Hi,
I purchased K 850i in May 2008 and three month latter I started getting problem related to display. the display stopped blowing during the use of key pad. Since the service centers were far away from my place so I visited the service center in Oct 08 only and they re installed the software. but again few days latter the same problem started happening. I could not visit the service center due to no time and I locate away from city. Now I have given my phone to one of my relatives staying in Kanpur and he visited service center on 11.04.09. they kept the phone for one week and when they returned after reaching home we realized same problem.
In between I contacted SE customer care and they assure to help me if I provide the details of service center and service req. no. but nothing happened.
When I spoke to service center, they asked me to come to them again and they will look into it.
I don't understand what they did for one week with the phone and how can I take out so much time to hang up with service center. Next month the warranty will get expired and I will stand no where.

Please suggest what to do now?

Dear Sir,

I am a 2nd year BE, student, my mobile was stolen on 05.04.2009 while I was traveling from Thane to Dombivli after finishing my classes at coaching centre. The thief stole my mobile while I was boarding the crowded local train, he robbed it from my trouser pocket and got down from the moving train, I wasn’t aware, after few minutes my co-passengers from behind told me that some one got down after the train started. I was so depressed I used this mobile hardly for 20 days, I purchased this mobile on 14 March 2009 from Dombivli East shop by name Jayesh Novelty.

I have some very important information on my mobile. I want to track / trace and recover the said mobile connection. My father was very upset on loosing my cell. I have lodged an FIR, but they have yet to help me.

I have some importance events of my collage data stored in that mobile. The details of the mobile are as under:

Phone model: G502 Black

Make: Sony Ericsson

Last used No.: [protected]

E-mail for communication: [protected]@spacpl.com

Missed date: 5.April 2009

IMEI No.: [protected]

I would be grateful if you could do the needful at the earliest

With thanks & Regards,

Sd/-

Shrijit Sairam Menon

Sir/Madam,
I have purchased sony ericsson mobile 6 months Back, in Uttam Communication, Vidyaranyapura I Block, Bangalore-97, Mobile Model No. J120, Battery No : 035689, I have used only 4 to 5 months, and the mobile has Ear Phone Problem, so I gave for service to Sony Ericsson Company, Malleshwaram, Sampige Road, Bangalore-03 on 05.03.2009, till today i have not received any response from them. They told to me that we are sending the mobile to our Head Office.

Kindly let me know the problem of my mobile and do the needful action and oblige.

My Email address : [protected]@gmail.com
Mobile No : [protected]

i had purchased a sony erricssion hand set -wi series six months ago. now its key pad is not working properly.when i contacted to its service centre in mumbai, he simply refuses to give service without any reason. he had told me that these mobile is not purchased from our shop then we can't give u service.
kindly see the matter.

I have purchased Sony Ericsson model no. W910i, serail no.[protected] on 29/08/08 is facing following problems:
1. mobile hangs very frequently.
2.when we dial a new no. it doesnt show the dialling display, it shows the number only even if the number gets connected.
3. Once connected it doesnt disconnect.
4.While receiving calls, busy tone apppears automatically to the caller.
5.Charger is not working properly.
I have complained against this on 22/10/08 at Salora International limited, Indore -452001 also.My complaint ID was SES08IND16122.But there was no change in the problems.Since the product is under gurantee period and facing the above problems seriously .I just want the fresh piece .I am not going to go for repairing because tried so many times to be get repaired.

Dear sir,


I lost my sony ericsson mobile last Saturaday on 11.04.09. Please let me know to block the mobile .Kindly can you give information to lock the phone.

Thanks & Regards
J.Pragash

Loan offering fraud in india at 2%-9%
I was in to trap of this offer in india. I described about that fraud. This people give advertisement in the paper or internet. If we enquire for loan with them they tell this much expense will be there for getting loan. I opted for personel loan with them for 10 lacs. They asked me Rs.22, 500 for loan expense for notary and documentation charges. They ask me to fax the documents. They will give any fax number of the shop. They again fax the details.Afterwards. they ask charges like dd charges, flight charges and first installment charges.They will ask you deposit cash in their account number. i given details of the person who cheated me. I lost nearly Rs.65000 with them. Please be caustious with this kind of advertisements. Don't beleive this kind of people. If we deposit cash once, they will be asking you to deposit cash saying some charges for this and that to disburse loan. After depositing cash, if we call and ask for disbursal of loan, they won't response. They won't pick the call or they will cut the line.

Company name : Sony finance pvt Ltd, A-49 indra park opp.Metro Rail Depot, Najafgarh, NewDelhi-110043.
Account holder name: Sumit kumar,
Account Name :[protected].
Name of the Bank: ICICI BANK.
Place : Delhi.
The mobile used by the fraudsters : [protected], [protected], [protected], [protected].
[protected], [protected]
The name used by them:
They will change the company name and mobile numbers continously and give advertisement .
The Advertisement was given in Hindu paper.
If you want more details you can contact me at +[protected](Dinesh kumar)
Posted by Dinesh at 11:37 PM
Labels: Loan Fraud in India.
0 comments:

I would like to bring to light the fraudulent practices followed by Sony Ericsson Customer Care Service (Accel Frontline) .I visted Accel Frontline with a defect in my charger pin, they collected my mobile stating that it is in a dead position . I was advised to visit the store in 2 days . When i visited them back i was surprised to see the customer care executive handing over a bill of Rs 2500/- to me .when i asked for the reason they explained that there was a fault with the display !!! which i never had before giving it to Customer care. All my efforts asking for an explanation for changing the display without my prior permission have gone in vain.

Probably I would have not written a complaint here if it was only thing that happened . It was hardly 3 months before my mobile started giving trouble to me for the same reason which i paid a bomb the last time.

I had to visit the Customer care again and as per protocol they collected my mobile and handed a receipt to me and asked to return in 2 days to collect the mobile. I returned to the store expecting my mobile to be repaired and handed over to me .But what i get to listen is a lame story that my mobile's mother board was corrrupt and they got to get a new one .I asked them to repair the mobile since it was still in warranty. But they refused to do a repair saying that there was water inside which i dont believe since i took care of my mobile very well .

After these two episodes i have promised not to buy a sony ericsson mobile in my whole life and i would not encourage any of my friends going for it . I would strongly advice people reading this not to go with sony ericsson mobiles given my experience .

Respected Sir,
I Had Recently Bought The New Sony Ericsson W595 Phone (Jungle Grey Color).
I Am Annoyed After Seeing That The Back Cover That Fits Onto The Battery In Inaccurately Sized.
Every Time I Use It It Moves Back & Forth.
Please Provide Me With A Fast Resolution.
Thanks
Phone IMEI[protected]

I purchased a sony ericsson w-350 mobile phone from Reliance Digital Store in Shipra Mall, Ghaziabad on 7th March-09. The store had given me the phone with a warranty. The IMEI/ESN NO. of the same is "[protected]".
On the 8th April-09, when i switched on the phone in the morning, there was no display after charging. I immediately sent the phone through my brother to the reliance digital store and complained about the same. They took the handset from me and told me that they will revert back. My brother "Hemant" emphasized them to check and tell about the problem in the hand set but to his surprise was told that as their engineer was not available so the set can not be checked. Moreover, they told him that they will get back maximum by next day.
Since that day, no one from the store informed anything about the set and on 11th April-09, i received a call from "Mr. Sanjeev Sharma" that the handset has moisture in it and hence will not be covered under the warranty. On my showing resistance, he got me in touch with the "SONY ERICSSON SERVICE CENTRE - NOIDA, SEC-18" person "Mr. Hari". When i posed my doubts about the integrity of the warranty given by the company to Mr Hari, he was very rude and un-professional to me. He even went to the extent of saying that " The company can not give the warranty if you start bathing with the phone".
This was really in-tolerable and un acceptable to me as a customer.
My issues are that:
1. As i had purchased the handset from reliance digital store, so i should got a concrete response from the same.
2. I strongly suspect that "Sony Ericsson" and "Reliance Digital" do not want to owner their commitments regarding the warranty and hence did not show or check the set in my presence. There was no contact of the phone with water at all at my end as claimed by the "Sony Ericsson" person.
If at all, it should have been shown to me in my presence, which is my right as a customer.
3. They were not at all courteous or professional enough to revert back to me as commited and told me the status after 4-days which seems highly framed up.
4. The person from "Sony Ericsson" whose name was "Mr Hari" was unbearable and highly un-professional. He was very rude, abusive and cold in his response. He even crossed his limits by stating such derogatory and hurting remark to me (The company can not give the warranty if you start bathing with the phone).

I want some justice to be done in this regard and get my handset repaired under warranty which i fully and right-fully deserve and i strongly demand an apt and appropriate action to be taken against such person and want them to apologise for the incident.

Thanks and Regds,
Sandeep Sharma
[protected]

Hey
i Buyed Sony a200 from Croma Rohini 4 April of 2009. next morning when i wake up and checked the camera i found a big red dot on screen. i tried to contact Croma for this they told me this is Sony problem and they will talk with Sony Customer Care and let me Know. I Agree to this b/c i don't have any other option left. Two Days later Sony guy come to me and checked my camera and told me this is Acceptable Manufacturer Problem as according to there rule One to Three Dots can be there on Screen and this will not get replaced. i talked to croma guys they say only Sony can do all things they cannot help.
i feel cheated now as i have to live this Dot on Screen. All though products is working fine but i m always in doubt that something will happen to screen some time. i have to live this fear.

Sony Just ruined its image on me and will not buy Sony products again in life and i m writing this so other can beware from getting caughting in there cheated web.

Grow Up Sony those who buy DSLR are not cheap Customer! Remember this.

Asad Ali Khan

Hello sir,
I lost my mobile phone while i was rush to catch the bus.
how can i trace my mobile please give me some details

Respected Sir/Madam,

I have bought a new laptop on 26.01.2009 and after two months of purchase its USP port were not working and due to which i have given my laptop for repair on 30.03.2009 at Sony service center at Setrling tower, Gamdevi Road, Mumbai which is under warranty. Problem was just USB ports were not working. For such a simple issue they are taking alot of time. Every time i call at service center their answer is its under observation.
My work is suffering due to this. I am fedup of calling daily at service center its reaally metal harassment for me.

Kindly help me out.

Thanks & Regards

Digpal Singh Rathod
M. No. [protected]

This bloody Sony Ericsson shows 'No access to network' atleast 5 to 6 times in a day. I dont know why this happens while other mobile with same network gives proper coverage.
I bought new handset just 5 months back and now I am facing problem with network I even dont know when the coverage fails, every time I have to restart the handset to get the coverage back :(
Second thing I am facing problem with joystick it is not working properly when moving down it functions as enter button. Most of the time while looking down at contacts the calls goes automatically :(
Am really unhappy with the features of my handset. This is the first time I am experiencing SE but I am damn sure I wont be using this next time.

And I have found some similar cases and complaints against SE Service Center. They don't keep updating their technical knowledge, only thing they know is to reload the SW by flashing and if the problem relates with HW they simply tell that the particular parts needs to be replaced (they wont take any alternate solution).

I am really upset with this.

Dear Sir,

I had purchased a k530i model from Mobile Store, Shipra Mall, Noida around six months back. Now my headphones has stopped working. Can it be replaced/ repaired free of cost as my cell phone is still under warranty period? And if it can, then where should i go for replacement/repair, a Sony Ericsson service centre or the same mobile store from where i purchased the cell phone?
Please reply soon.

Thanks
Saurabh Arora

Dear Sir,

I had purchsed a sony ericsson mobile phone, model k530i, around six months back. Now my headphone has stopped working. I am not getting any audio output from it. Can it be replaced/ repaired free of cost as my cell phone is still under warranty period?
Please reply soon.

Thanks
Saurabh arora

Sonyericsson phones are irreparable after two years?

on 6/02/2009 I gave my K610i mobile with IMEI No[protected], following a complaint of charging connector was loose at EXCEL ENTERPRISES an Authorised servicing center of SONY ERICSSON located at 8-2-272/18, banjara hills, Road No 2, Hyderabad-500034. The service tag ID is-SES09EXC10623 and remark-[protected]. Complaint numbers are 73236177 and 73267634. When I approached to get my mobile repaired they insisted me to sign on a paper stating the phone may die after the repair otherwise they would not take the phone for the repair unless I sign. So I had no alternative but signed the paper to get my phone repaired. i was shocked to know that all the SonyEricsson customers except underwarrentees are forced to sign on a paper stating the EXCEL ENTERPRISES( SONY ERICSSON AUTHORISING SERVICING CENTER) is not responsible for the repairs and the fate of the mobile once the mobile is opened. i signed the paper and handed over the phone thought the problem would be fixed soon. I left the mobile with them for almost four weeks for the repair. During these four weeks period I made many calls to the center to enquire the status of the repair and also mailed to the customer service. In this period they never bother to call and inform the status of the repair showing their sheer irresponsibility and negligence. Finally, asking them to get repair it soon they simply told me to come and take the phone as the problem was not fixed and phone was completely dead. I gave them my phone in a good working condition and the problem was only with the charging connector which was bit loose with the hands free set. And even I informed them that the connector socket was over used by the hands free set and there was no physical damage. I was told by the technician that the K610i is the old model and parts were not available. I bought the mobile for Rs 13, 600 with my hard earned money trusting the brand was excellent. Now should I throw my mobile into the garbage? Are the Sony Ericsson mobiles irreparable after two years or meant for use and throw? An authorized servicing center doing like this where the customer must take their Sony Ericsson mobiles to get repaired. I request Sony Ericsson look into the matter at earliest and do some justice for my valuable money.

sir, myself lalit panwar purchase a sony ericsson mobile model no. s-302 of the cost os rs 6600/- from sony ericsson centre, jalory gate, jodhpur before 1.5month ago.Now due to some reason phone gone short circuit.when i was go to sony ericsson service centre, amar chamber, jalory gate, jodhpur they said that phone gone short circuit and for repairing device demand cost of 4000/-Rs. sir, presently there are duration of warranty period & i want request to the company and the customer care centre please suggest way to overcome the problem.how much cost company give compensation to customer as the problem.sir please response on my mobile as early as possible

name-lalitpanwar(25)
add-R-5(45), rvunl, jalipa colony, barmer, rajasthan
contact:-[protected]

Dear Sir,

We have purchased a Sony Bravia LCD ( S Series KLV- 40S400A ) 40 inch which is costing Rs. 72, 000/-My father has purchsed this model with his hard earned money but somehow we are dissatisfied that after paying so much it does not deliver the results of such a large sum that we have beared for the LCD. From the time we have purchased on the 2nd day there was a contact problem which the mechanic came & solved it by opening the LCD & pressing some wire contact which was loose. Thereafter some months on a Sunday when we wanted to see our favorate serials the LCD would not start. Then we pressed the plugs & it began but all of a sudden the same incident was repeated this Sunday. But this time we called the mechanic from Next Showroom he came with a new wire cable but was unable to start our LCD & the Company Mechanic will come within 48 hours. He will definately repair it but "My Question is Guarantee is 6 months over if this continues after the next 6 Months it will be a very costly affair & Who will bear 2000 to 3000 of the mechanic per visit.

So I request you to please Tell the Company to replace the product & issue me a new LCD.

Waiting for your favorable reply in the matter at your earliest.

With Warm Regards,


Roger