I am an entrepreneur based in Delhi, India. Early last year, I started my 1st venture and along with my partner, I bought an Sony Vaio (VGN CR35G).The main reason for which i bought Sony Vaio was its reliability. I was very happy and excited when I started using Sony Vaio and as expected Vaio design fascinated everyone around me. However, within the first few months, i got auto shut down problem the same with my partner
Although we were not expecting any more failures, we were not so much worried about any potential failure, Unfortunately, within next few weeks, I lost my address book and contacts due to a sudden data corruption on my Vista. It was a big loss in terms of the time and lost contacts but somehow I survived.
But, the real horror started after that. One fine day, my partner’s Vaio harddisk suddenly crashed and he lost all the data, except the one’s he had already backed up. The lost was irreparable and huge. Moreover, he wasted many days getting his Vaio hard disk replaced due to false promises and repeated delays on the service center’s front.
I immediately took complete back up of my data. Although not desired but consistent to my expectations, my machine started showing symptoms of crashing; it started slowing down and hanging up in between. Unexpected Shut down Since I didn’t want to waste more of my time, I called another service center, I mail and called several times. Having discussed the symptoms with them over the phone, I was told that I send my laptop to them and they will rectify it within 2-3 days. The mail which i sent it to them they reply in week or two. After they sent me the reply with some unprofessional question
The mail comes from sony side
We have noted your query and would like to know the following :-
1.] How long are you facing this issue?
2.] Did you make any change in system like any downloading, any installation was done?
3.] Did you install any external hardware?
4.] Did you get any virus threat?
5.] Did you update your Windows or Norton?
Kindly revert with the desired information.
If you need any further assistance or clarifications, please contact us at our tollfree number[protected], we would be delighted to assist you.
With Warm Regards,
For Sony India Pvt Ltd.
Sarabjeet Singh
Web Support Deptt.
Would you people who spent 80 to 85 thousand on a laptop, who wait for that type of services and questions
Having wasted so much of my time and energy, I was finally expecting the job to be done. At this point, I knew that Vaio service sucks but I didn’t expect them to treat their customers as people on the road. Contrary to my expectations, I didn’t receive any response. I again called them and escalated the complaint to a senior manager.
At that point I decided to take this route of going through the social media. As part of my organization, I had to work on a critical, 1 week long assignment. So I had to be silent for that period.
Aug 14, 2020
Complaint marked as Resolved 
it's the basic problem with the w960 touchscreen.
i had the same problem and a lock button or the * button,
to repair the touchscreen problem is easy, just open the case carefully with your nail or a sharp screw drive gently and remember to look at the tiny screw on the side of the camera cover with a seal.
then simply detach the socket both keyboard and screen. and to fix it, just connect the socket again and put your phone back together. very simple.
but the case for my keypad * or lock button, i still figires out how to fix it. maybe it's the ribbon cable, the socket or the button was dirty or broken.
if you had any way to fix it, just tell me please...