Sony India Complaints & Reviews

s/m
i want to say that i have deposited a sony vaio laptop today at your noida sec-27 service center. the laptop is in warranty period and have a problem of bios password. now they are saying that to save the data or to save it from formatting they need a code from any singapore office and for that i have to pay the charges (Rs 1650/-). i donot understand what kind of warranty is this or what kind of service they are providing if i have to pay the charges in warranty period.if they format it then i loose all my data. so i request you to please see into the matter and help me asap. for that i m always thankful to you and your organization.

To
Sony Ericson Officials

My mobile is stolen today 4.4.09 when, in the morning, i was in the way to office and was travelling in the bus. This accident occured in the laxminagar, New Delhi. Please search my mobile. it is very new set, i purchased it in last month only.

Please help me. My contact no. is [protected]
Givenbelow is the detail.

Name: Mohd. Ahsan
Address: G-34, Laxmi nagar, New Delhi
Phone model: K 530 i
Make: Sony Ericson
Last used No.: [protected]
E-mail for communication: [protected]@gmail.com
Missed date: 4-April-2009
IMEI No.: [protected]

sir
i have purchase sony handset before 6 month but so many time so many problem i face and your custmer service station kolhapur not provided service to me so pl give me any guideline or any suggestion . pl feel free contact on my cell - [protected]
i would like request you to find out better way to sovle above said poroblem. at the earliest.

thanking you,
your customer

mr. kulkarni amol
cell no.[protected] / [protected]

Dear Sir,
I have a Sony Ericsson Mobile Hand Set K550i which is under warranty and its display had gone faulty and when i submitted the same at Sony Ericsson Service Center on 28/02/2009 for repairs i was told that the hand set will be ready within a week but unfortunately the hand set has not yet been repaired and around 10 days back i got a call from Service Center that they will repalce the hand set with another Mobile Hand Set Model No. G502.

I made a comparesion study of the hand set with my K550i hand set and found that many features were missing in the new hand set hence i refused to take the replaced hand set and mean while i also registered a complaint with Sony Ericsson Web site and they generated a AUTO RESPONSE AS FOLLOWS:
"Thank you for contacting Sony Ericsson Call Center, your question has been registered and the reference number is 73256212. Sony Ericsson Call Center will soon come back to you with a response."

And till date there is no call or response from them even hence this complaint registration. The comparision PDF File is also attached. I would like to know how can you help e in solving my problem.

Awaiting your reply

Ashish Malani

Dear sir,
I would like to in form you that on 28th march 2009 i have lost my cell phone in guwahaty Assam, i have lodge a complaint to my nearest police station, a relience sim card was in used with that cell phone, bearing cell no [protected].I have already send a mail to sony ericsson costomer care to trace my cell.My complain has been lodge in Gitanagar police station, Guwahaty ...24 Assam.
sir i would like to request you to kindly help me in this matter and do the needful.

I Amit Maitreya R/O 19/693, Indira Nagar, Lucknow would like to draw your attention towards blunder problems I am facing from the Sony Ericsson service centre in lucknow near Swatantra Bharat Building Dainik Jagrak Chauraha, Lucknow.. I purchased a mobile phone of Sony model No. Z 530i from Agarwal Mobile Age, Bhootnath market, indira nagar, Lucknow on 04/02/08 in the name of my wife Neelima Maitreya.. Just after a month, I started facing a few problems with my set so I was advised by the retailer to visit the Sony Ericsson Service Center. There my mobile was graded that the warranty is void as it is water damaged. I was shocked to hear that because it was my first multimedia set I purchased and I kept and used it very safely. Anyway after a long discussion with the service center people, they finally refused to take the set and in anger I stopped using that set and gave it to my 3-year-old daughter as a toy, which she is still playing. Immediately after that I purchased another set of Sony Ericsson W300i on 08/05/08 as you can very well see both the sets are very much similar but the latter one is of the Walkman series and I purchased it as I was having very much liking for that set. Around few days back the incoming and outgoing voice of the set was very much slow, so I thought that this is a small problem and it may be due to dust, it might have happened. Again I went to the service centre, they opened my set and asked me to leave the set because as per them the motherboard was to be changed and so it will take around 15 to 20 days. So just to save my phonebook, at that time I asked them to deposit the set after two days.

When I went back to them, they again refused to accept the set stating that it had the same problem my previous set and this made me in a blasting position with anger for Sony Ericsson centre people. Without saying a word, I deposited the set to them and came back. Now please help me out that what is going on with the service centre who on their own local level decide the destiny of the set not caring about the customer’s money and problem. Literally, I am shocked as you can see that I have purchased almost the same set in just 3 months’ time just because of the liking and the same problem happened with it. I was forced to think that may be the technology is so advanced that as soon as the set is opened there is some water bag inside it which makes the set water locked and service center gets a very easy excuse not to repair or change the set or its components as the warranty is void. It is a very sincere request that I cannot mention the problems, anger, and mental harassment in words so please personally look into the matter and get my mobile repaired as early as possible because the service center has qualified all the norms and provoked me enough to devote my 24 hours for my problems. I will be forced to go to the CONSUMER FORUM, that is a small thing for me even I will consult the press people regarding this whole matter no matter how much money and time I would be spending on it, but I will definitely claim for both of my sets as well as the mental harassment I faced through the service center and Sony Ericsson Company. The photocopy of the invoices of the two mobiles and the service center receipts is attached with this mail.

Waiting for your reply ASAP.

Amit Maitreya
[protected],[protected]

i had bought a cellular phone(Model no.-W910i) worth INR 14750- on 17 th march 2008 from a sony ericsson company showroom located at Chandigarh sector-22(Dealers-Standard Electronics Showroom no-1049, sector-22-B).since the time i bought it had software problems begnning from- the hand set often used to hang on discussing the same with the engineer at the sony ericsson flagship store he gave a vague explanation on the same telling "it happens once in awhile", and that he couldn't do much on it.often while listenning to the music if a call was recived it would hang. since i had already spent all of my pocket money on it dint ve an option but to use the same handset .the misery doent end there .there after about 3 months later the software began to get corrupted and evrytime i took to the store the engineer would ask me to leave behind the handset so he could repair it.Leaving behaind the handset and not having anything to communicate on was a usual harassment this happened fo r about 3-4 times in a span of 1 year.<br />
now i would like to inform SOny Ericsson People not only have they being a wrong choice but caused a lot of botheration to me and that i shall not recommend Sony Ericsson handsets to anyone in my acquaintance .Having had the experience o[censored]sing it competeing brands in the past i really regret choosing SONY ERICSSON over them.

I addressed this to the chairman of Sony Computer Entertainment (desperate measures and all that).

Subject: PlayStation 3 problems

I write this letter to you with deep regret. Since the early part of the 1980s, my family has had a deep association with Sony’s various electronic products. I grew up in Dubai always watching the world through a Sony television, and listening to music on a Sony Walkman and later the Discman. Some time later, in 2003, I purchased the PlayStation 2, a gaming console I was extremely happy with. I am an avid gamer, and I enjoyed the variety of games. What I took for granted then was just how stable the system was. Not once in my three years o[censored]sing it did it freeze or crash, or do anything it was not supposed to. Not once. When I heard that the PlayStation 3 was about to launch, I gifted my PS2 to my brother, who lives in a small town in India. Just last month he thanked me yet again for the gift. He has no problems with it. This is unbelievable. Five years without a problem.

The PS3 is another matter. Sir, I am deeply disappointed with the PS3. I feel this disappointment more keenly only because I know how much I waited for your system’s launch. The day it came to Dubai, I purchased one (60GB) and returned to India, where I live. I was easily one of the first people in India to own one. Within eight months, it crashed. No explanation why. I protected it from power surges, kept it in a cool room, kept a fan nearby. But it crashed. Thankfully, it was under warranty. So I took it to the official service center in Mumbai, where I thought the problem would be resolved. But the staff told me that they could only accept machines bought in India. Given that all problematic machines were being replaced, I failed to see why they could not accept my Dubai-purchased machine. But they were unwilling, and I had the machine shipped to Dubai where it was replaced. Within a month I had the replacement machine. Nine months later it crashed again. No explanation. I tried Mumbai once again, but the reply was the same. I called Dubai, but they said it was out of warranty.

Out of sheer frustration I did not attempt to repair it for three months. Every time I saw it I would feel angry and disappointed. Finally, in January, I took it to an electronics workshop that charged me half the price of the PS3 for the motherboard. Half. It was equivalent to the price of a plane ticket to Dubai and back. But it came back in working order last week. Today I slipped in Resistance 2, one of your newest games. As it updated, it got stuck. An error came up (Error no: 8002F1C1). Now my machine does not start.

Now there’s nothing I can do. I don’t want to spend more money on repairing this anymore because I don’t want to worry about when it will crash next. Such a beautiful machine, and there are so many errors. It is at odds with the Sony I know. What is more frustrating is that no authorized service center in India will fix it. Why? The PS3 was not officially launched in India until late 2008. Does that mean I should have not bought the PS3 elsewhere so that I could enjoy it in India? I am deeply, deeply disappointed.

Whatever happened to Sony’s quality controls regarding this product? And where is the customer support? Please tell me what you would do if you were in my position. Please tell me what I should do.

Regards,

Rahul Bhatia
Mumbai.

Sir,
This is to state that i have purchased sony camera through indiatimes. From the very beginning it was giving problems as the piece was defected one.
But now it is completely non operational. I have been cheated as it was in the offer along with canon printer and other things, they have not even given me the bill. When contacted neither the company nor the vendor is taking the responsibility. This is a nexus to sell defected products. The cost of repair they are claiming is Rs 5000 at sony service centre while a new sony 7 mp camra is available at Rs. 6000.
I really hate sony company for the way they are doing the things and making fun of the customers.

Pls help me out.

Regards,

Nitin Johri,
E-54, Gurunanakpura, Jail Road,
New Delhi-110058
Mob:[protected]

From,
aditya singh
S/O MAJOR JAGJIT SINGH
731, sector 15 a,
hissar, -125001
haryana, India
Telephone no. +91-[protected]

To,
Sony Erricson,
India.

Subject : Please help me to track & find my lost mobile handset

Dear Sir,

I am regular user of vodaphone Cellular and has been using the phone [protected] since last 1 year. On dated 25/03/2009, my
mobile was stolen and thereafter it is not traceable.

I have some very sensitive information on my mobile. I want to track / trace and recover the said mobile connection along with data received on my SIM.

The importance of the data stored on the video clips is that I am having some important records and passwords in that mobile. The details of the mobile are as under :

- Make - Sony Erricson
- Model - W200i
- IMEI No.[protected]



Thanking you,
Yours sincerely,
ADITYA SINGH
S/O MAJOR JAGJIT SINGH

dear sir
the item recieved by me which was dispatced on 17/03/09 from ranchi. ref EE[protected]IN
was recieved by me 0n 25/03/09.at navi mumbai. A-374 TTC MIDC IND. AREA. NAVI MUMBAI 400710.
the parcel was taped at both the ends .postal labels were in tact .
on oening i found the item was missing..
kindly let me know why such a delay with the parcel and how can i claim the material.
or cost of the material.
MY MOB No [protected].

Dear all,
My name is Raj Kumar, living in Delhi,
during my travel in crowded Bus someone stole my mobile, my mobile model is Sony ericsson W200i, IMEI: [protected]
CELL no is : [protected] / but i blocked my number / Prsently i m using the same mobile no., if anyone knows any kind of details Please call me [protected] or mail me :- Raj.[protected]@squaresolutions.in

thanks,
Raj Kumar

I PURCHASED SONY MOBILE MODEL F305 IN CHENNAI IN MOBILESTORE ON13/01/2009. I HAVE SENDING E-MAILS AND LETTERS AND GIVING SERVICE IN SONY AUTHORISED SERVICE CENTRES FOR 3 TIMES MY PROBLEM WAS NOT SOLVED, IAM HELPLESS IN THIS REGARD, PLEASE KINDLY SUGGEST ME HOW TO OVERCOME THIS ISSUE BECAUSE EITHER THE SOLD PERSON (THE MOBILESTORE) OR THE SONY COMPANY IS INTERESTED IN REPAIRING MY MOBILE AS IAM SO DEJECTED AND PLANNING TO SUE THE SONY COMPANY FOR SELLING THE DEFECTIVE PIECE AND PUTING ME IN MENTAL AGONY.

After a long tiring run around and inconvenience, I sit down frustrated to put down my complaint. Myself Mr. Subash Malakar, resident of Kolkata, on Wednesday the 25/feb/2009 in the evening I went to one of the MOBILE STORE here in Kolkata. I bought two same sets of mobile [Sony Ericsson – W595] one for myself, and the other I wanted to gift it to one of my friend. At the store I did checked one set which was for myself it was perfectly fine, the other set I wanted to gift it to my friend so I did not open the pack at the store.

On the Friday 27/feb/2009 I wrapped the other set and gifted to my friend. The set was working perfectly fine no issues with the functioning. But when I was looking at both the sets together I realized that there was a slight error on the other set, which I gifted to my friend, the problem was that there was a slight bigger gap between the two slides. I immediately went to the store to get it replaced. At the store, they referred me to the Nearest Sony Ericsson Service Center. On Sunday the Sony Ericsson Service Center was closed. On 02/March/2009 Monday morning at the earliest hour I went to TEKNOPLAZA, Sony Ericsson Service Center at Garia Station, Kolkata, to my surprise they could not fix the problem, which I never anticipated from them as Sony Ericsson being such an acknowledged company. After making me wait for 4hours at Sony Ericsson Service Center at Garia Station, they finally referred me to the Sony Ericsson Service Center at Ripon Street, Kolkata which they told me was their Head Office. Over there they tried couple of times to fix the error AND “GUESS WHAT” they could not fix it either which was really very very frustrating and annoying I did not expect these from Sony Ericsson, these two service center wasted my whole day where I had to cancel all my scheduled meeting causing me big time inconvenience. I always counted on Sony Ericsson my previous mobile was also your make there wasn’t any hindrance.

Now that they have worked several times to fix my error and still they could not fix it I am not going to compromise with the repair since it’s a brand new set. I really need the complete set replaced as soon as possible. I really don’t want to go to the Service Center any more and waste my time. I want Sony Ericsson to get the set replaced, without further inconvenience after all it’s a brand new set. I am wondering how come the Sony Ericsson being a trusted company they don’t verify the set before they pack, it really cause a negative impact to the customer that is a smart way to deceive the customer, never expected this from Sony Ericsson.

I am really very aggravated and it was very embarrassing for me to have gifted the defective set as gift to my friend. I was not very contained with the kind of service I was provided at both the Service Center. The Sony Ericsson Service Center at Ripon Street one of your employee Mr. Indrajeet he could not understand my feelings I am going through he wasn’t courteous he was convincing me to compromise with the repairing they have done it for me, which I was not at all contained with, since it is a brand new set he can not force me to buy and be contained with whatever comes. I cannot accept as true for myself to have been provided this kind of service by Sony Ericsson. Where do I get the resolution no one is there to help, I would rate Sony Ericsson’s customer service the lowest never expected this.



Had the mobile be in use for long time then I would have compromised with the repair under warranty but mine it’s a brand new set. I have all the accessories still sealed except for the handset, however it is not in use.

I am really very aggravated with the situation and the kind of co-operation provided. On 16/March/2009 I was told by one of the so-called regional Manager of Sony Erission Mr. Sujoy Roy, that I will be provided with the brand new replacement set the complete box, but unfortunately to my surprise they were giving me the very old set in different colour and was stating that it was a new set which was very frustrating are you all trying to fool me? And believe it or not the so-called regional manager he was very aggressive and was forcing me to be contained with the same he very much offended me I want to see some action to be taken against it.

Finally I have submitted the complete set of box, it’s a brand new set all the accessories are still sealed. And I want you all to give me the complete new set of box sealed with the fresh warranty period as I haven’t used that set if not I will not accept it no matter what it takes.

I therefore would earnestly request you all to please kindly look into the matter seriously and get me the way out to get the situation resolved at the earliest. please guide me further.

If any, please get back to me.


[SUBASH CH. MALAKAR
Mobile No: =91 [protected]
Golf Green, Kolkata. W: B.

there is no expert technician in sony service center, guwahati. according to me this is not a service center but it should be replace center. If any minor damage is happened in any accessories like camera, music system, laptop then they asked to replace the thing instead of repair and demand a huge sum of money. This is very ridiculus actually. i am one of their victim . once there is some minor damage took place in my laptop motherboard. i took to that service center. the expert immediately told me that mother board should be replaced and a sum of 20000 / is necessary. is this a joke? the warranty is almost expired, hardly three months. then i went to another technician and he immediately repaired. now it is working fine. my request to sony authority is---please employ some experts in service center.

Year 2003 -
Indian economy on the rise - Sony Global is phasing out Obsolete Designs example Model CCD-TRV318 Hi-8 Analog Camcorder (Enclosed picture) into more modern stylish products.

The oversmart Management decides to ship the garbage to India. and decides to Pump in heavy advertising campaigns to smitten the consumers. But wait Bigbosses at sony in an effort to keep the premium image keeps the price at Starting from INR30000.

With neofinancial surplus India fellas immediately fall for the bait- within no time the global garbage is eaten up by vegetarian Indians. And bang - sony launches the new series, instantly making the just sold one, archaic.

Year 2007 -
Sony India Launches DSC 'W' series - technologically superior cams - from their outlets. One particular model DSCW90 - priced at INR 20000 available at Sony world. (Without Cover or memory card). Now the problem is that the same camera is available at other outlets like Indiatimes @ INR 13000 - See the trick of the trade - You blowup your prices keeping a premium image at your showrooms and keep supplying to the parellel market. So that the sales keep happening either ways. The product sold at Showroom will get benefitted with free service for a couple of years and the same products from other channels dont. ( of course the bills of sony services are the highest equivalent categories.
Ultimately their products have to go bust and you end up paying either ways.

Sony feels Indian Consumer gets attracted to brand name - take advantage feed him all the crap under the brand but at a premium.

An irritated consumer [protected]@yahoo.com

I HAVE PURCHASED A SONY ERICSSON CELL PHONE (K550i) THROUGH FUTURE BAZAAR IN ONLINE SHOPPING. BUT I FOUND THAT THE PICTURE QUALITY OF CAMERA (2 MEGA PIXEL) IS NOT GOOD. THE PICTURE QUALITY IS SO POOR THAT IT IS UNABLE TO RECOGNISE THE OBJECT. ITS QUALITY IS SO POOR IN COMPARISON WITH OTHER PHONES OF SAME MODEL. I FOUND SOME RED SPOTS IN THE PICTURE. I AM ATTACHING PICTURE WITH THIS COMPLAINT. BUT I AM MENTIONING THE SAME THING THAT THIS MOBILE CAMERA HAS POOR QUALITY PICTURE IN COMPARISON WITH OTHER PHONES OF SAME MODEL.

Hi,

My brand new Sony Ericcsson W910i red colored phone got stolen on the 26th of Feb, 2009 in Mumbai. I was using an Airtel connection. the person who stolen it had not removed the SIM till the 28th of Feb and he was receiving my calls on the 26th and 27th in the evening after 6.00 pm.

the IMEI no is : [protected]

Could anyone please help me find my phone. ter was a lot of imp. stuff stored on it.

Regards,

Queeny

I have lost my Sony Ericsson mobile W350i IMEI no is [protected]. Lost in Kolkata is there anywat to trace by IMEI number . Pls reply.

Dear Sir/Madam,
I have Soni Ericsson J100i Mobile with Airtel Connection.2 years Subscription Period has end and recharge for two year validity.Now I want to Change Another Sim Card in this Hand Set. So Please send me the subsidy password of my phone.Sothat i used another SIM in my phone. Its IMEI no is:[protected], s/n:[protected] and my mobile phone number is :[protected]