Sony India Complaints & Reviews

After a long tiring run around and inconvenience, I sit down frustrated to put down my complaint. Myself Mr. Subash Malakar, resident of Kolkata, on Wednesday the 25/feb/2009 in the evening I went to one of the MOBILE STORE here in Kolkata. I bought two same sets of mobile [Sony Ericsson – W595] one for myself, and the other I wanted to gift it to one of my friend. At the store I did checked one set which was for myself it was perfectly fine, the other set I wanted to gift it to my friend so I did not open the pack at the store.

On the Friday 27/feb/2009 I wrapped the other set and gifted to my friend. The set was working perfectly fine no issues with the functioning. But when I was looking at both the sets together I realized that there was a slight error on the other set, which I gifted to my friend, the problem was that there was a slight bigger gap between the two slides. I immediately went to the store to get it replaced. At the store, they referred me to the Nearest Sony Ericsson Service Center. On Sunday the Sony Ericsson Service Center was closed. On 02/March/2009 Monday morning at the earliest hour I went to TEKNOPLAZA, Sony Ericsson Service Center at Garia Station, Kolkata, to my surprise they could not fix the problem, which I never anticipated from them as Sony Ericsson being such an acknowledged company. After making me wait for 4hours at Sony Ericsson Service Center at Garia Station, they finally referred me to the Sony Ericsson Service Center at Ripon Street, Kolkata which they told me was their Head Office. Over there they tried couple of times to fix the error AND “GUESS WHAT” they could not fix it either which was really very very frustrating and annoying I did not expect these from Sony Ericsson, these two service center wasted my whole day where I had to cancel all my scheduled meeting causing me big time inconvenience. I always counted on Sony Ericsson my previous mobile was also your make there wasn’t any hindrance.

Now that they have worked several times to fix my error and still they could not fix it I am not going to compromise with the repair since it’s a brand new set. I really need the complete set replaced as soon as possible. I really don’t want to go to the Service Center any more and waste my time. I want Sony Ericsson to get the set replaced, without further inconvenience after all it’s a brand new set. I am wondering how come the Sony Ericsson being a trusted company they don’t verify the set before they pack, it really cause a negative impact to the customer that is a smart way to deceive the customer, never expected this from Sony Ericsson.

I am really very aggravated and it was very embarrassing for me to have gifted the defective set as gift to my friend. I was not very contained with the kind of service I was provided at both the Service Center. The Sony Ericsson Service Center at Ripon Street one of your employee Mr. Indrajeet he could not understand my feelings I am going through he wasn’t courteous he was convincing me to compromise with the repairing they have done it for me, which I was not at all contained with, since it is a brand new set he can not force me to buy and be contained with whatever comes. I cannot accept as true for myself to have been provided this kind of service by Sony Ericsson. Where do I get the resolution no one is there to help, I would rate Sony Ericsson’s customer service the lowest never expected this.



Had the mobile be in use for long time then I would have compromised with the repair under warranty but mine it’s a brand new set. I have all the accessories still sealed except for the handset, however it is not in use.

I am really very aggravated with the situation and the kind of co-operation provided. On 16/March/2009 I was told by one of the so-called regional Manager of Sony Erission Mr. Sujoy Roy, that I will be provided with the brand new replacement set the complete box, but unfortunately to my surprise they were giving me the very old set in different colour and was stating that it was a new set which was very frustrating are you all trying to fool me? And believe it or not the so-called regional manager he was very aggressive and was forcing me to be contained with the same he very much offended me I want to see some action to be taken against it.

Finally I have submitted the complete set of box, it’s a brand new set all the accessories are still sealed. And I want you all to give me the complete new set of box sealed with the fresh warranty period as I haven’t used that set if not I will not accept it no matter what it takes.

I therefore would earnestly request you all to please kindly look into the matter seriously and get me the way out to get the situation resolved at the earliest. please guide me further.

If any, please get back to me.


[SUBASH CH. MALAKAR
Mobile No: =91 [protected]
Golf Green, Kolkata. W: B.

The Phone looks old and worn off, as the paint on the back side has worn off, within 3 months of a very careful use. It is very disturbing, as it has been a very very expensive purchase and seems to be an utter waste of hard earned money.
I feel cheated as I had banked on the Brand name "Sony" while spending forty two thousand rupees on a phone.
Please acknowledge the receipt of this email and do let me know whether...

there is no expert technician in sony service center, guwahati. according to me this is not a service center but it should be replace center. If any minor damage is happened in any accessories like camera, music system, laptop then they asked to replace the thing instead of repair and demand a huge sum of money. This is very ridiculus actually. i am one of their victim . once there is some minor damage took place in my laptop motherboard. i took to that service center. the expert immediately told me that mother board should be replaced and a sum of 20000 / is necessary. is this a joke? the warranty is almost expired, hardly three months. then i went to another technician and he immediately repaired. now it is working fine. my request to sony authority is---please employ some experts in service center.

Year 2003 -
Indian economy on the rise - Sony Global is phasing out Obsolete Designs example Model CCD-TRV318 Hi-8 Analog Camcorder (Enclosed picture) into more modern stylish products.

The oversmart Management decides to ship the garbage to India. and decides to Pump in heavy advertising campaigns to smitten the consumers. But wait Bigbosses at sony in an effort to keep the premium image keeps the price at Starting from INR30000.

With neofinancial surplus India fellas immediately fall for the bait- within no time the global garbage is eaten up by vegetarian Indians. And bang - sony launches the new series, instantly making the just sold one, archaic.

Year 2007 -
Sony India Launches DSC 'W' series - technologically superior cams - from their outlets. One particular model DSCW90 - priced at INR 20000 available at Sony world. (Without Cover or memory card). Now the problem is that the same camera is available at other outlets like Indiatimes @ INR 13000 - See the trick of the trade - You blowup your prices keeping a premium image at your showrooms and keep supplying to the parellel market. So that the sales keep happening either ways. The product sold at Showroom will get benefitted with free service for a couple of years and the same products from other channels dont. ( of course the bills of sony services are the highest equivalent categories.
Ultimately their products have to go bust and you end up paying either ways.

Sony feels Indian Consumer gets attracted to brand name - take advantage feed him all the crap under the brand but at a premium.

An irritated consumer [protected]@yahoo.com

I HAVE PURCHASED A SONY ERICSSON CELL PHONE (K550i) THROUGH FUTURE BAZAAR IN ONLINE SHOPPING. BUT I FOUND THAT THE PICTURE QUALITY OF CAMERA (2 MEGA PIXEL) IS NOT GOOD. THE PICTURE QUALITY IS SO POOR THAT IT IS UNABLE TO RECOGNISE THE OBJECT. ITS QUALITY IS SO POOR IN COMPARISON WITH OTHER PHONES OF SAME MODEL. I FOUND SOME RED SPOTS IN THE PICTURE. I AM ATTACHING PICTURE WITH THIS COMPLAINT. BUT I AM MENTIONING THE SAME THING THAT THIS MOBILE CAMERA HAS POOR QUALITY PICTURE IN COMPARISON WITH OTHER PHONES OF SAME MODEL.

Hi,

My brand new Sony Ericcsson W910i red colored phone got stolen on the 26th of Feb, 2009 in Mumbai. I was using an Airtel connection. the person who stolen it had not removed the SIM till the 28th of Feb and he was receiving my calls on the 26th and 27th in the evening after 6.00 pm.

the IMEI no is : [protected]

Could anyone please help me find my phone. ter was a lot of imp. stuff stored on it.

Regards,

Queeny

I have lost my Sony Ericsson mobile W350i IMEI no is [protected]. Lost in Kolkata is there anywat to trace by IMEI number . Pls reply.

Dear Sir/Madam,
I have Soni Ericsson J100i Mobile with Airtel Connection.2 years Subscription Period has end and recharge for two year validity.Now I want to Change Another Sim Card in this Hand Set. So Please send me the subsidy password of my phone.Sothat i used another SIM in my phone. Its IMEI no is:[protected], s/n:[protected] and my mobile phone number is :[protected]

We have purchased a system made of Sony – Model No. MHC-GN999DS on 1st june 2007 through Sony show room, Bistupur, Jamshedpur. It worked well for 2 years and now there's a malfunction in the system due to the cassette player. Since for last 1 month the problem is given to sony service centre, Alfa Services 57 New Baradwari Road Sakchi 831001 Phone :[protected], Jamshedpur, they are unable to trace the problem. After making several follow-up, the service engineer now says that he has to wait for a system that ensures all parts are same as MHC-GN999DS and then only he can trace the problem to which he will later find a solution. They have not committed any time limit. Hence I request you for necessary actions. Hope for an early reply.

i purchased a W850i on 3rd April 2008. The mobile has suddenly gone blank yesterday and when we approached the service center, they say that the 1 year warranty has expired!! In what way is the 1 year warranty period calculated? As a lay man, we understand one year as 365 days and that leaves me with nearly 25 days of warranty still left...

Sir
There was some problem in my hpm - 70 earphone.As they were with in guaranteed period, so i had submitted them to sony ericsson service center, kamla nagar new delhi ph- [protected] for replacement.
they asked me contact after i month. Now 6 weeks have been past and still they are saying me to call after 10 days. I cant believe such casual behavior from a reputed company like Sony Ericsson. Now I want a quick action from your side to please replaced my ear phone as early as possible.
Waiting for your rply


Vaibhav Sharma

i am from the coountry Philippines, about 6 months ago the no.5 of my key pad does not function. i brought it to a sony ericsson care center in Shoe Mart (SM) Cebu for check up, they told me that a little amount of water/moisture has penetrated the no.5 of the key pad... they tried to clean it but it only got worse. 3 more keys did not function. they told me the only way to fix it was to buy the set of key pad/key board... so i agreed to order the said part... i keep on calling the said sony ericsson care center but its past 6 months and still the part did not arrive... i even tried SM megamall, but still no parts arrive. i only used my sony ericsson w960i mobile phone for almost 4 months... is there any way how to get the damaged part as early as possible? please reply... thank you so much in advance...

Hello, I have sony ericsson K530I mobile phone
It has some problem with its earphone thats why I submitted it to nearer
authorised service center at pune, Maharashtra, India on 21/01/2009
It is under WARRENTY period
But I didn't get any repply from them about handset till today after a month also, service is so late.
sugest me, "What I have to do now?"
Give some positive reply as early as possible on [protected]@yahoo.com .
Thank you!

Hi,
There was only small Joystick problem with my mobile hence I showed this to service centr in warranty period. They tried to fix it for 2 months .Unfortunately they couldn't fix it plus they damaged my camera shutter and camra button.and joystick is choked now.I complained several times to sony eicsson call centre and though mails against those service centre.Sony ericsson didn't take any action.Unfortunately I was tired and stopped logging complaints as I knew there were no use.
But few days back I received a mail from consumer forum abt this complaint and asked me to put it here.Thanks so much.I hope atleat now I will get my cell back in original condition..

It was almost 2 months ago since I submitted my phone for repair at NCCC Mall, Davao City, Philippines (January 12, 2009) and until now (February 29, 2009), my phone was not repaired. The service center always told me that the request from singapore is still on the process. Is this how the Sony Ericsson take the steps in giving their customers "QUALITY" service?

I HAVE PURCHASE sony Ericsson w810i IN AUG2008
I DNT KNOW BT MOB BODY START TO GET DEVELOP CRACK FROM FRONT SIDE NEAR * BUTTON AND FRONT SIDE
SAME PROBLEM I SEEN IN SAME MODEL PHONE WHICH IS WITH MY FRND
AND HE ALSO SAW SAME PROB WITH ANOTHER sony Ericsson w810i MOBILE
NW WT I CN DO

No proper response for using Service warranty

Dear Sir/Madam,

Myself, Mr Kapil Parihar, I had purchase one Sony cyberchot 8.1 megapixel digicam on 01 jan 2008 in india from rakesh agencies vyas building out side sojati gate jodhpur rajasthan vide serial number 2364584 model no-dsc-t70/b e32 since more than a month I am facing one problem with my set and there are no proper solution at all till date. i went to service centre many times but no result. what i do suggest me.
regards
kapil parihar

I have a sony ericsson k750i mobile handset, recently the display of the phone was damaged, so I rush to the nearest service centre at akola- maharashtra, but I could not confirm the price of the LCD display which I required. The service center employees are not definately telling the price. Where should I get the LCD dispal and the price list of the spare parts for model k750i.

I have purchased a sony television 29" kv-ar29m64, in the year 2004. I have purchased it only trusting the sony company and its promise of good quality. But now i feel sorry for this, as my television is not working. If a company like sony is not able to give good product, then why does it charges more making a false promise of giving quality product. i am giving this e-mail after a lot of feeling that i have been cheated by a big company like sony. i expect a quick and responsible reply from the company.
From
K.V.SATHYANARAYANAN,
NO.3, BUJANNARAO STREET,
WALAJAPET-632513.
CELL NO.[protected].

I gave my phone P1l at Vashi service cernter (Trinity Solutions) on 17/02/2009 and when I was told that they have fixed my phone I went to collet the same without the logsheet. The guy at the counter he snached the phone from my hand and said now even if i bring the logsheet he will not return my cell and he can complaint whomever I wanted. That guy at service center was very rude.
I dont want to go to police for such a stupid thing.
Please help.
Complaint # SE09-A[protected]