Sony India Complaints & Reviews

Dear sir,

I want to bring to your notice that Sony authorized service center or certified service in Bangalore is involved in cheating customers.

I had purchased a Sony Ericsson W580i mobile phone in Sangeetha, R T Nagar, Bangalore, in October 2007 (IMEI No-[protected]) .The phone was very well functioning for 10 months later started developing problems mainly it used to hang during receiving a call( i.e in between the call) no buttons used to work. I had to open the phone and replace the battery and restart the phone. This used to happen regularly. Later one fine day, it hung up when I replaced the battery and restarted it, it did not start, it just vibrated as usual during restarting and screen went completely blank in November 2008.

When I contacted and gave it for service in certified service center INNOVATIVE SOLUTIONS AND SERVICES, Ganganagar, Bangalore-560032, they said the problem may be just a virus. Next day they said it is due to software problem and need to reinstall the software and call me after it is ready. Three days after no response from when I approached them they said that the problem is due to liquid damage and the motherboard is damaged due to corrosion (Even though no Liquid had entered I had to accept it). As the warranty had expired by then, they said the cost of mother board would be approximately Rs 5, 000.00 and hence would not serve the purpose as new mobile of same make is around Rs 9, 000.00. Alternatively they said to get it replaced with Seconds/refabricated motherboard in market. As I was not sure about the quality they said another option of replacing by themselves with company’s discount offer. which may take some time

15 days later they called me to collect the phone, when I went to collect they tried to start the phone, it did not start. They said the phone has some charging problem and would rectify it and give the next day. Two days later they said that it was not functioning and they did send the phone to company for service i.e they said they have sent the mother board to the company and get a replacement of other mother board at 50 % discount as buy back replacement Offer from them. And cost of repair would be Rs 3, 500.00 + service charge extra. I said I did not want to get it repaired as the cost was more, then they started to discuss among themselves and said they will get it done it at Rs 3, 000 + Rs 150 service charge.

After 10 days it was not ready yet, then when again I insisted they asked to come after 3 days.
Again when I approached on[protected] they said they have received the mother board from the company same day itself and asked to wait for 1 hour. I waited they finally gave me the mobile. They billed a consolidate amount of Rs 3, 200.00 (without individual break up charges for the motherboard and service charges. and carried a warranty period of 1 month. But they offered to give a warranty period of 3 months from their side. (Bill no 342, job no –2047, New IMEI no-[protected], RF board replacement –Rs3, 200.00)

There was sticker with IMEI no of old mother board on the board, when asked he was tensed and was taken back and said new board donot come with the sticker hence they had sticked the old one and he went to remove it, but I resisted.

As I had doubt about the persons as they would give silly reasons, change their words and even tell different cost for repair though every service center do have a standard tariff charges for spares all over India and Sticker with old IMEI no on the board, I contacted other center at Malleshwaram, Bangalore and explained about the problems in the phone.

They informed me that -
1) the problem of hanging and going blank is just soft ware problem and not of the mother board,
2) There is no such offer from the company (50 % discount as buy back replacement Offer from the company)

I now know that I have been taken for a ride,
1) They have replaced the Seconds/ refabricated mother board and pocked the money or brand new mother board

2) To wood wink my eyes they have pasted the sticker with old IMEI no. though the board has New IMEI no and the sticker would serve no purpose

3) That is the reason they used to say different cost of mother board at discounted rates (50 % discount as buy back replacement Offer from the company) as I was not interested in getting it repaired at Rs 5, 000.00

4) that is the reason they used to postpone as they needed to get Seconds/ refabricated mother board

5) During Billing when receptionist asked them to give details of the board to enter in the bill, they deferred and said they will give it later and asked her to just enter the new IMEI no.

6) Though there is standard fixed charges for spares by the company of approximately Rs 5, 000.00 for the Mother board all over India, they played a game of offer with 50% cost on buy back replacement Offer from the company

7) Now again the problem repeated, i.e it hangs again during receiving a call. But rarely which occurred twice in this month. Now I understand it is the same problem and even after changing the Board the problem has recurred indicating that Problem is not in Board but of Software

I am writing it to you so I do get valid reasons for the delay and look into the cheating by the staff. Do look into when they have sent the motherboard to the company and received the replacement if at all they have sent or if they are faking.
With no response I would be left with no options to approach Consumer Court for cheating me

Dr Shashikumar
Bangalore

Ph-[protected]

[protected]
Dear Sir,

I want to bring to your notice that Sony authorized service center or certified service in Bangalore is involved in cheating customers.

I had purchased a Sony Ericsson W580i mobile phone in Sangeetha, R T Nagar, Bangalore, in October 2007 (IMEI No-[protected]) .The phone was very well functioning for 10 months later started developing problems mainly it used to hang during receiving a call( i.e in between the call) no buttons used to work. I had to open the phone and replace the battery and restart the phone. This used to happen regularly. Later one fine day, it hung up when I replaced the battery and restarted it, it did not start, it just vibrated as usual during restarting and screen went completely blank in November 2008.

When I contacted and gave it for service in certified service center INNOVATIVE SOLUTIONS AND SERVICES, Ganganagar, Bangalore-560032, they said the problem may be just a virus. Next day they said it is due to software problem and need to reinstall the software and call me after it is ready. Three days after no response from when I approached them they said that the problem is due to liquid damage and the motherboard is damaged due to corrosion (Even though no Liquid had entered I had to accept it).

As the warranty had expired by then, they said the cost of mother board would be approximately Rs 5, 000.00 and hence would not serve the purpose as new mobile of same make is around Rs 9, 000.00. Alternatively they said to get it replaced with Seconds/refabricated motherboard in market. As I was not sure about the quality they said another option of replacing by themselves with company’s discount offer. which may take some time

15 days later they called me to collect the phone, when I went to collect they tried to start the phone, it did not start. They said the phone has some charging problem and would rectify it and give the next day. Two days later they said that it was not functioning and they did send the phone to company for service i.e they said they have sent the mother board to the company and get a replacement of other mother board at 50 % discount as buy back replacement Offer from them. And cost of repair would be Rs 3, 500.00 + service charge extra. I said I did not want to get it repaired as the cost was more, then they started to discuss among themselves and said they will get it done it at Rs 3, 000 + Rs 150 service charge.

After 10 days it was not ready yet, then when again I insisted they asked to come after 3 days.
Again when I approached on[protected] they said they have received the mother board from the company same day itself and asked to wait for 1 hour. I waited they finally gave me the mobile. They billed a consolidate amount of Rs 3, 200.00 (without individual break up charges for the motherboard and service charges. and carried a warranty period of 1 month. But they offered to give a warranty period of 3 months from their side. (Bill no 342, job no –2047, New IMEI no-[protected], RF board replacement –Rs3, 200.00)
There was sticker with IMEI no of old mother board on the board, when asked he was tensed and was taken back and said new board donot come with the sticker hence they had sticked the old one and he went to remove it, but I resisted.
As I had doubt about the persons as they would give silly reasons, change their words and even tell different cost for repair though every service center do have a standard tariff charges for spares all over India and Sticker with old IMEI no on the board, I contacted other center at Malleshwaram, Bangalore and explained about the problems in the phone.
They informed me that -
1) the problem of hanging and going blank is just soft ware problem and not of the mother board,
2) There is no such offer from the company (50 % discount as buy back replacement Offer from the company)

I now know that I have been taken for a ride,
1) They have replaced the Seconds/ refabricated mother board and pocked the money or brand new mother board

2) To wood wink my eyes they have pasted the sticker with old IMEI no. though the board has New IMEI no and the sticker would serve no purpose

3) That is the reason they used to say different cost of mother board at discounted rates (50 % discount as buy back replacement Offer from the company) as I was not interested in getting it repaired at Rs 5, 000.00

4) that is the reason they used to postpone as they needed to get Seconds/ refabricated mother board

5) During Billing when receptionist asked them to give details of the board to enter in the bill, they deferred and said they will give it later and asked her to just enter the new IMEI no.

6) Though there is standard fixed charges for spares by the company of approximately Rs 5, 000.00 for the Mother board all over India, they played a game of offer with 50% cost on buy back replacement Offer from the company

7) Now again the problem repeated, i.e it hangs again during receiving a call. But rarely which occurred twice in this month. Now I understand it is the same problem and even after changing the Board the problem has recurred indicating that Problem is not in Board but of Software

I am writing it to you so I do get valid reasons for the delay and look into the cheating by the staff. Do look into when they have sent the motherboard to the company and received the replacement if at all they have sent or if they are faking.
With no response I would be left with no options to approach Consumer Court for cheating me

Dr Shashikumar
Bangalore

Ph-[protected]

i have this sony walkman N50 2GB... when i switch on it displays BOOTING ERROR SHUTTING DOWN...now what should i do ...should i format it???

i also get same mail on 29th & 31st of january 2009.right now just before 15 minutes i got sms for depositing of amt. rs. 9, 500/- only in sbi a/c no. [protected] named zothanpuiahmar from mob. no. [protected].i reply him that i delivered hard cash to u by hand, kindly send me u'r office address & landline tel. no., he told me that they r not ready to accept it.
now its clear that its a fraud, but i can't understand where & how i will complaint for it.is there any process or system with a quick response to trace & arrest these type of persons.if there is kindly let us know about it.
right now if we react on it, we got sucess to track & arrest him.

I wish to express my distrust and anger towards Sony Ericsson for making poor quality handsets with such a high price tag. I bought a sony ericsson Xperia X1 phone on 18th Jan 2009, it started malfunctioning with in 2 days of it;s use. Upon complaining, handset was sent for repair through designated service centre in Faridabad.

It was further badly handled with lots of scratches on the chrome finish surface of the phone with loose slider. I had to send it again for repair. This time it was given to me after fixing the reported faults, but to my dismay, it has started malfunctioning again as I'm not able to make calls to numbers which are not there in my contact's list.

Can someone in this forum advice me how to approach consumer forum to get my grievances addressed by sony ericsson and get a new replacement for my faulty X1.

I would further suggest everyone thinking of buying X1, please look for some other better handsets available in the market.

Manish.

Dear Sir/ Madam,
My Handycam model-DCR-DVD 703 E purchased about 3 yrs back came with a CD software Picture Package version1.8. Now when I click Picture package menu a message is displayed that this requires installation of macromedia flash player first. I have already downloaded this flash player version 7.0, 8.0, and 10.0but still it is not working properly. Same message is being displayed everytime. Kindly suggest me as to what to do in such condition. Can you send me a newer CD Software

Dear Sir/Madam, My name is chandrachood the unfortunate customer of Sony Ericsson K-530I moobile phone.wich is IMEI-No.-[protected]).I went to your Sony Service center Accel Front line at neharu place due to Chargering, Headset connecting, problem.
At they said It's Moisture Problem So it's not cover in Warranty.then i have locked compliant thrugh on line on 15.01.2009.
My Compliant no.is 73004214.
Still i have not any respnonse.

Just i am asking question to you"In winter Fog & Moisture prblem in north india.so how we protect to Fog & Moisture.

I bought a Sony Ericsson K790i mobile on 31/08/2008 and it suffered from hanging problem since the very first day. Even after Master reset and updating the phone software it still suffered from the same problem.

So I submitted it to Technocare Services, Lajpat Nagar which is the Authorized Sony Ericsson service center. The returned the mobile after 3 days and the very next day the phone was hanging after every 1 hour and the battery had to be removed. After putting up with this nuisance for a month I submitted the handset again to Technocare. After saying that they have replaced Motherboard etc . they returned the handset after 10 days and again it was hanging immediately.

Finally I submitted then the handset for replacement but they again returned it saying that they had replaced some parts and again the same problem. Today I got it repaired for the fourth time and I have no hope that it will work.

Now even the IMEI number on phone back panel and the one displayed on screen do not match.

Please suggest how to bypass the dishonest people at Technocare and contact the company directly to get my phone replaced ??

My cell phone is new not a month old. I had been to the service centre almost 4 times. They do something like relacing battery or few technical jargons they use. But I am tired of this product. It behaves very irratic
Problems:
1. Battery gets drained without useage overnight
2. Phone button lights are on but phone doesn't get switch on
3. Even after removing the battery and switching on it doesn't respond
4. After multiple trials sometimes it gets started.

If the product is bad from the day one company should be made liable to replace it. Please help me to contact me the relavant persons.

Dear,
Sir/Madam,

I purchase sony ericssion mobile model no. w350i on month of July-07 but last one month I face the problem of keypad is not working proprely. on till date that is[protected] my mobile phone is in service station that name is Anand Electrotechs near Santaji sabhagraha Anchaleshwar Ward Bhanapeth, Chandrapur but they told me after 1 month u pickup your phone. why the service is loose at u r end why the key pad not available please tell me.

Thanking You


Yours Faithfully
Prashant W Yednurwar
[protected]

hello,
3 days back i hav given my laptop to SONY AUTHORISED SERVICE CENTER, BALMIKI ROAD, HAZRATGANJ, LUCKNOW for formatting, hard drive partition and then installing my antivirus.a worker named Piyush assured me for the job.but he did the formattin then installed the antivirus and asked me to come for the partition of hard drive later on.he misguided me and said he'll do the partitioning after installation also.when i tried to appraoch that person again he avoided me.and didnt take the respnsiblty.i called up again at dat center and the engineer named RAKESH assured me for handling my problem.bt wen he started handling it he again did the formattin and uninstalled the antivirus-QUICKHEAL TOTAL SECURITY ANTIVIRUS 2009 WHICH I PURCHASED FOR Rs. 1300.i again and again asked is it possible to install a single user antivirus again bt ho assured me.at last when i asked for the previous registration no. which has been given at the time of registering it earlier he replied in a very ill mannered way and misbehaved a lot.at last he submitted of not takin any responsibility of handling my laptop and answered in a rude manner-THIS IS NOT MY JOB.AND U CAN DO WHATEVER U WANT TO.WHATEVER WRONG HAS BEEN DONE TO YOUR LAPTOP ITS NOT MY RESPONSIBILITY.therefore i want to complaint against Mr. Rajesh for -not doing his job properly, misbehaving, AND TO GET MY EARKIER REGISTRATION NO. FROM DAT PERSON.

Hello I have received one mail today 23rd Jan 09, the letter is copied below.

Dear Applicant,

Your Resume has been selected by Company HRD. Kindly see the attached file for more details. I have to dispatch your call latter and Air ticket by courier kindly response immediately..


Thanks

HRD.

Sony India Ltd.



& THE ATTACHMENT IS AS BELOW MENTIONED.


"Company
Determination. Constantly driving us to do more.
Sony Technology is the leading strategic IT partner for companiesacross India, the Middle East and Asia-Pacific - offering integrated IT solutions. We plan, deploy, sustain and maintain your IT lifecycle through our total outsourcing, consulting services, business solutions and professional services. Sony Technology helps you drive momentum in your organization - no matter what domain you are in. Backed by our strong quality processes and rich experience managing global clientsacross various business verticals, we align IT strategies to your business goals. Along with our best of breed technology partners, Sony Technology also helps you with your hardware and IT infrastructure needs. Sony Technology is a part o[censored]SD 5 billion Sony Limited (NYSE:WIT) with a market capitalization o[censored]SD 24 billion. The variousaccreditations that we have achieved for every service we offerreflect our commitment towards quality assurance. Sony Technology was the first global software company to achieve Level 5 SEI-CMM, theworld's first IT Company to achieve Six Sigma, as well as the world's first company to attain Level 5 PCMM. Currently, our presence extendsto 9 regional offices in India besides offices in the KSA, UAE, Taiwan, Malaysia, Singapore, Australia and other regions in Asia-Pacific and the Middle East.

Dear Applicant,

Ref: Selection and initial response of your Resume online.

Information for selection of final stage in new Plant of "SONY TECHNOLOGY - Groups India Ltd". The Company deals in IT, Software, Computer and Electronics Manufacturing business. The Company offered to the candidates to join as an :- Executives, Assistant Managers, Managers and other Executives post for new established Plants in Delhi, Noida, Bangalore and Pune. The Company short-listed "45" candidates for the requirements in IT, Production, Electronics, and Administration Department.

You are selected according to your resume in which Project you have worked on according to that you have been selected in Company.

Your interview will held on 09th of FEB. 2009 in Noida.

You will be pleased to know that Company has advise you in the selection panel that your Application can be progress to final stage. You will come to Company corporate office in Noida. Your call latter with AIR Ticket will be send to you by Company HRD. You have to come with photo-copies of all required documents. First you have to deposit the (Cash) as an initial amount in favor of (Sony Technology) for Rs 4850/- through any SYNDICATE BANK Branch from your Home City to our Communication Department's head, Account NO- [protected] - Name of Mr. AMIL KHAN. This is refundable interview security both of condition whether you select or not. Your offer latter with air tickets will be send to your Home Address by courier after receiving the confirmation of interview security deposited in Syndicate Bank. The TA / DA will be paid to all candidates by Company at the time of interview.. The Company offered salary for these post Rs. 15, 000/- to Rs.65, 000/- (HRA + D.A + Conveyance and other Company benefits. The designation and Job Location will be fix by Company HRD, At time of final process.

REQUIRED DOCUMENTS BY THE COMPANY HRD.
•Photo-copies of Qualification Documents (Must)
•Photo-copies of Experience Certificates (If any)
•Photo-copies of Address Proof (Must)
•Two Passport Size Photo-graph (Must)

The Job profile, salary offer, and date -time of interview will be mention in your call latter. Your call latter will dispatch very shortly after receiving your confirmation of cash deposited in Syndicate Bank. The last date of interview security deposit in bank 23/01/2009 before 4.00 pm. We wish you the best of luck for the subsequent and remaining stage. You have to give the information after deposited the security money in bank to same Email ID of sony.hr.[protected]@gmail.com (infavour of SONY TECHNOLOGY calling email ID). Your latter will be dispatched same time after recd. the Security Money deposited information by email.
Thanks

Mr. Rakesh Gupta
SONY TECHNOLOGY
PLOT NO.6/42, PHASE-2, NOIDA
GOUTAMBUDH NAGAR(U.P)
Mobile no.[protected]




When I have enquired for this I found that this letter was received by many people. & also I have visited the website of Sony India, but found nothing. Sony India is a brand name. If some body is doing mis use of this then the company should also take action against it. ALSO THEY ARE ASKING FOR MONEY WHICH I KNOW IS NOT LEGAL N NO HR OF THE COMPANY CAN ASK FOR SECURITY DEPOSIT FOR INTERVIEW. PLEASE STOP THESE KIND OF INTERNET FRADULENCE.

ALSO IN THIS MAIL THEY ARE ASKING TO DEPOSIT MONEY IN THE PERSONAL ACCOUNT NO. & NAME SAYING HE IS THE HEAD OF DEPARTMENT. AND WHEN I CHECKED THE SAME IN COMPLAINTS IN THIS WEBSITE POSTED BY DIFFERENT PEOPLE I FOUND DIFFERENT DIFFERENT NAMES & A/C NO.S.

PLEASE TAKE SOME ACTION ON THESE A/C NO.S & THE PEOPLE WHO IS THE SOURCE OF THESE ACTIVITY

SIR,
I have purchased a hand set on 10th january, 302i- from mobile store in calicut, nadakkav branch, am n pathetic condition now. i have given dis as a gift, now the system 's back with me, becoz its havng network problem and battery back up is very low.We just used this for 3hrs. I had gone to mobile store people but dey never help me out n dey askd me to give to service centre, given to your service centre in link road in calcut, and still the set is facing the same problem. i am really fed up of sony ericsson and please do help me out to solve this. i want an immediate action to be taken for this and i think u will not b interestd to lose a customer becoz by that ur not losing one...
this is my cotact no:[protected]

Actually I am getting "Dump File Created" error on mah Se P1i when ever i use jog dial for increasing or decreasing the volume while playing music or video files. Please help me out.

The ear phones on the c905 are terrible, they dont fit in your ear, they dont play loud, you cant disconect the ear phones half way so you can change the top of them that you put in you ear and they only fit sony ericsson phones. I am disopointed.

Dear Sir / Madam,

After long awaited phone call form your local franchisee last week, I came to know that my camera has now ready for delivery subject to clearance of full payment. Since you are very much aware that I had compelled to purchase one camera in the month of OCT-2008 (investing Rs.20000/= cash) in lieu of the said camera against which presently I am not in a position to invest further Rs. 7000/= towards the repaired set which is meaningfully financial burden to me. You surely appreciate that this burden has ascribed on my shoulder with no fault of me & completely at your end which I can’t afford.

However, as a bonafied & law abiding citizen my proposition to you is to seek your consent to allow me to pay the said amount by four equal installments supported by warrantee as usual against the said repaired camera.

All I require is your honest cooperation to enable us see this transaction through. This will be executed under a legitimate arrangement that will protect from many breach of the law.

I must implore you to exercise the utmost indulgence to keep this matter extraordinary urgent, your favourable decision, while I await your prompt response.

Regards,

UTTAM DAS
[protected]

[protected][protected][protected][protected]
From: uttam das <[protected]@yahoo.com>
To: [protected]@core.nic.in
Cc: SonyService <services.[protected]@ap.sony.com>
Sent: Thursday, November 27, 2008 5:52:35 PM
Subject: Re: 'SonyIndia=[protected]' Service Request - DSC-P200 - UTTAM DAS

Dear Sir,

Since reasonable time has been elapsed I compelled to like to brought your kind notice of the undernoted facts before you for good judgement & favourable response.

Regards,

UTTAM DAS

--- On Tue, 11/25/08, uttam das <[protected]@yahoo.com> wrote:

From: uttam das <[protected]@yahoo.com>
Subject: Re: 'SonyIndia=[protected]' Service Request - DSC-P200 - UTTAM DAS
To: "SonyService" <services.[protected]@ap.sony.com>
Date: Tuesday, November 25, 2008, 6:28 PM

Kind Attn: Ms.Soma Bose

Dear Madam,

Noted the contents. This is not reply towards my grievances.

Regards,

UTTAM DAS
[protected][protected][protected][protected]
From: SonyService <services.[protected]@ap.sony.com>
To: uttam das <[protected]@yahoo.com>
Sent: Thursday, November 20, 2008 6:33:08 PM
Subject: RE:'SonyIndia=[protected]' Service Request - DSC-P200 - UTTAM DAS

Dear Mr. Das,

Greetings from Sony India.

This has reference to your mail to Sony India & we have duly noted the contents.

As approved by you verbally, we will rectify the set accordingly at an amount as given earlier by our ASI of Rs. 7, 500/-.

Since the rectification process may take some time, we request you to provide us around 2 weeks time for the restoration of your set.

We will intimate you once the set is rectified.Please bear with us for the time being.

Assuring you of our best services & support always.

With warm regards,
For Sony India Pvt.Ltd.
Soma Bose
Regional Customer Care Incharge -East.

For any further details you may contact our toll free no. [protected] or[protected] or visit www.sonyindia.co.in

-----Original Message-----
From: uttam das ([protected]@yahoo.com)
Date: Thursday, November 20, 2008 12:48 PM
To: SonyService (services.[protected]@ap.sony.com)
Subject: Re: Service Request - DSC-P200 - UTTAM DAS

Kind Attn: Ms.Soma Bose

Dear Madam,

As a bonafied customer since inception we used to purchase SONY Products & accordingly purchased one Digital Camera (DSC-P200) against which we have paid in full timely as a law abiding middleclass citizen.

During the month of SEPT-2008 we got some problem out of the said Digital Camera for which we have took the set at our local SONY Service Centre office at M/s. NEOSA Electronics Pvt. Ltd, Nachan Road, Bhiringi More, Benachity, Durgapur-13, - Ph:No:[protected]/6531305, where their representative ( Mr. Karmakar & Mr. Poddar) with a commitment to return the same duly repaired maximum within 4/5 days under paid service vide their Job Sheet No: WDI-127/8, Dt:[protected] . I have also expressed my request for quick delivery of the same due to forthcoming "Durga Puja" Festival when an armature photographer like me, need the camera.

Most alarming fact is that, on completion 4/5 days time, your local Service Centre not even bothered to convey any massage to me rather I found the said centre has closed due to Puja Holidays. Somehow, I able to contact the Service Centre through SONYWORLD with a request for any spare Camera on loan basis for seven days considering forthcoming "Durga Puja" holidays. You Franchisee people rather preferred to enjoy themselves during holidays than to support any common consumer like me. It is crystal clear that you’re appointed Franchisee desperately ignored the goodwill of SONY & also violating Consumer Norms. You have every right to cross check my appeal with SONY WORLD, Durgapur.

Nevertheless, while we have tried to communicate the said local Service Centre to solicit the matter, their representative simply contempt & misbehaved with us like anything. Considering forthcoming "Durga Puja" Festival we have no other option but compelled to purchase another New Digital Camera form Durgapur SONYWORLD in spite of my stringency of fund against which we have also paid in full.

In spite of our vigorous efforts your local Service Centre unfortunately did not show any interest to solicit the problem, as a result we are passing through irreparable regular financial loss thereby we are unnecessarily exposed in to undue financial hardship, troubles and harassment from your side by purchasing such items.

Nevertheless, after one & half month we had received a phone call form Mr. Alfred Gomes who offered me to get the said camera repaired by the SONY Service with a cost of Rs, 7, 500/- against which all spares was expecting shortly from Singapore. Finally on 17th instant I have received the under noted mail form you stating “cost for the rectification of your set is beyond economical repair”. It was my turn to surprise once again. I like to add here that I haven’t received any communication from the said Service Centre till date though a reasonable time has been elapsed.

Hence, we strongly feels the urgency to deny and refute the contention of the purported intention based mail on the arbitrary and biased attitude of the SONY Service without examining the spirit, bonafidity and perspective of the subject issue and exact legal ambit thereof.

Hence, there is virtually, no fault on the our part, may we appeal before your good self to extend complete relief & extend natural justice keeping in view of a bonafied customer & goodwill of SONY which is earning just bad name by appointing such Franchisee. We can't expect such rude-motivated behavior from a reputed concern like yours which badly hampers the goodwill of such big brand & removal of infatuation of consumer from such reputed brand.

Nevertheless, my appeal is not for any mare communication/grievances but for the natural justice against which you may investigate the same as per rule for which we shall like to see the end.

However, being a bonafied & law abiding citizen I can't cope up mysel[censored]nder this unethical environment, - I can't tolerate further. Please apply your good conscience about my cooperation by which I allow you to prolong the instant issue but this time we have nothing alternative but compelled to take shelter of appropriate forum for justice followed by a request before you for immediate complete relief.

Regards,

Uttam Das

Cell- [protected]

[protected][protected][protected][protected]
From: uttam das <[protected]@yahoo.com>
To: SonyService <services.[protected]@ap.sony.com>
Sent: Monday, November 17, 2008 2:21:24 PM
Subject: Re: 'SonyIndia=[protected]' Service Request - DSC-P200 - UTTAM DAS


Dear Sir,

Thank you for your response.

I surprised to noted the contents which is completely contrary to the fact.

Mr. Alfred Goms has contacted the undersigned over phone who offer me to convey my varbal sanction of Rs. 7500/= towards cost of repairing of the said camera. He also confirmed that required spares will be procured from abroad which are expecting any time. Though a reasonable time has been elapsed nothing cameup fruitful till date.

Hope, you will do something on priority basis.

Regards,

UTTAM DAS
[protected]


[protected][protected][protected][protected]
From: SonyService <services.[protected]@ap.sony.com>
To: UTTAM DAS <[protected]@yahoo.com>
Sent: Friday, November 14, 2008 6:55:48 PM
Subject: RE:'SonyIndia=[protected]' Service Request - DSC-P200 - UTTAM DAS


Dear Mr. Das,

Greetings from Sony India.

This has reference to your mail to Sony India & we have duly noted the contents.

As already conveyed to you by our Area Service Incharge, the board requires to be replaced for which the total cost for the rectification of your set is beyond economical repair.

We request you to contact your local service centre M/s Neosa Electronics, Durgapur in this regard.

Assuring you of our best services & support always.

With warm regards,
For Sony India Pvt.Ltd.
Soma Bose
Regional Customer Care

For any further details you may contact our toll free no. [protected] or[protected] or visit www.sonyindia.co.in

-----Original Message-----
From: [protected]@yahoo.com ([protected]@yahoo.com)
Date: Tuesday, November 04, 2008 11:00 AM
To: sonyindia.[protected]@ap.sony.com (sonyindia.[protected]@ap.sony.com)
Subject: Service Request - DSC-P200 - UTTAM DAS

Below is the result of feedback form. It was submitted by UTTAM DAS ([protected]@yahoo.com) on 04/11/2008 13:30:15

[protected][protected][protected][protected]


Title : Mr
Name : UTTAM DAS
Email : [protected]@yahoo.com
Phone : [protected]
Place of Residence : India
Address 1 : durgapur
Address 2 :
Street :
City : durgapur
State : WEST BENGAL
ZIP :
Product Group : Digital Photography
Product Category : Digital Camera
Model : DSC-P200
Type of Enquiry : Service Request
Comments : Said Digital Camera is not working since Sept-2008 which I have handedover to SONY Service Centre with a commitemnt to returned the set Max within 4/5 days, Durgapur no response till date.Please help. Job Sheet No: WDI-127/8, Dt:[protected]
Attached file(s) : : None


[protected][protected][protected][protected]

I purchased a mobile handset, Sony Ericsson K750i on 08/12/2007 under Invoice No.[protected] from Hotspot, Ashok Vihar.

Since the date of its purchase it was giving various problems including display problem and was not working properly though the handset was sparingly used by me because it was a stand-by for me.

I went to the HotSpot centre on[protected]within the validity period of warranty) to request them for repair services. They refused to accept the handset saying that the services can be rendered only from Sony Ericsson Authorised Service Centre. And, guided me to Kamla Nagar Service centre as there is none in Ashok Vihar or Keshav Puram.

I approached the Sony Ericsson Authorised Service Centre located at 4/1, Roop nagar, Delhi - 110007 on[protected]. Following is the summary of various interactions at the Sony Ericsson Authorised Service Centre.

1) Date:[protected]
Nature of complaint: Display problem

Called on 14-10-08 to check status.
called again on 02-11-08 to check status.
Returned on 02-11-08, called them after few hours to say the problem is still the same.
Action taken: sent to service centre for software problem
Present status: Problem persists as it is.

2) Date:[protected]
Nature of complaint: Same problem persists (Display problem), also there is charging problem now.
Action taken: Repaired
Present status:Problem with bluetooth

Called on 08-11-08 to request for immediate help.
called again on 11-11-08 to check status.
called again on 25-11-08 to check status.
Mobile was returned on 24-12-08, called them on 25-12-08 to say that bluetooth is giving problems.

3) Date:[protected]
Nature of complaint:Bluetooth problem
Action taken:Laptop and mobile at service centre for more than 3 hours, failed to test. Said the problem is with the laptop, although also spoke to the laptop service engineer and he was denying the problem in laptop, as it was working fine with my Nokia 6300.
Present status: Bluetooth not fully-functional

4) Date:[protected]
Nature of complaint: Bluetooth not working with laptop ( for internet connectivity)
Action taken: Refused to accept the problem and went on saying that problem is not with the said mobile but with laptop. This is when I had already got the laptop checked once again, as per their advise just to convince them.
Last Complaint ID number: SES09CT110015 made on 2nd January 2009
Present status: Problem with Bluetooth

5) Date:[protected]
Nature of complaint: Email to Customer Service
Action taken: Auto reply that we will get back. Reference "Case : 72953226" in future interactions.
Present Status: Problem with Bluetooth, no revert.

In more than two months time, the Sony Ericsson Authorised Service Centre failed to give a satisfactory response. Please help to avail the consumer rights and have the mobile replaced as it has taken a long time and failure of the company to repair the handset in such long time period.

Neeru Agarwal
A-2/20 A, Keshav Puram,
Near Musical Fountain,
Delhi - 110035.
Mobile:[protected]

Company
Determination. Constantly driving us to do more.
Sony Technology is the leading strategic IT partner for companiesacross India, the Middle East and Asia-Pacific - offering integrated IT solutions. We plan, deploy, sustain and maintain your IT lifecycle through our total outsourcing, consulting services, business solutions and professional services. Sony Technology helps you drive momentum in your organization - no matter what domain you are in. Backed by our strong quality processes and rich experience managing global clientsacross various business verticals, we align IT strategies to your business goals. Along with our best of breed technology partners, Sony Technology also helps you with your hardware and IT infrastructure needs. Sony Technology is a part o[censored]SD 5 billion Sony Limited (NYSE:WIT) with a market capitalization o[censored]SD 24 billion. The variousaccreditations that we have achieved for every service we offerreflect our commitment towards quality assurance. Sony Technology was the first global software company to achieve Level 5 SEI-CMM, theworld's first IT Company to achieve Six Sigma, as well as the world's first company to attain Level 5 PCMM. Currently, our presence extendsto 9 regional offices in India besides offices in the KSA, UAE, Taiwan, Malaysia, Singapore, Australia and other regions in Asia-Pacific and the Middle East.

Dear Applicant,

Ref: Selection and initial response of your Resume online.

Information for selection of final stage in new Plant of "SONY TECHNOLOGIES - Groups India Ltd". The Company deals in IT, Software, Computer and Electronics Manufacturing business. The Company offered to the candidates to join as an :- Executives, Assistant Managers, Managers and other Executives post for new established Plants in Delhi, Noida, Bangalore and Pune. The Company short-listed "45" candidates for the requirements in IT, Production, Electronics, and Administration Department.

You are selected according to your resume in which Project you have worked on according to that you have been selected in Company.

Your interview will held on 09th of FEB. 2009 in Noida.

You will be pleased to know that Company has advise you in the selection panel that your Application can be progress to final stage. You will come to Company corporate office in Noida. Your call latter with AIR Ticket will be send to you by Company HRD. You have to come with photo-copies of all required documents. First you have to deposit the (Cash) as an initial amount in favor of (Wipro Technologies) for Rs 4850/- through any SYNDICATE BANK Branch from your Home City to our Communication Department's head, Account NO- [protected] - Name of Mr. AMIL KHAN. This is refundable interview security both of condition whether you select or not. Your offer latter with air tickets will be send to your Home Address by courier after receiving the confirmation of interview security deposited in Syndicate Bank. The TA / DA will be paid to all candidates by Company at the time of interview.. The Company offered salary for these post Rs. 15, 000/- to Rs.65, 000/- (HRA + D.A + Conveyance and other Company benefits. The designation and Job Location will be fix by Company HRD, At time of final process.

REQUIRED DOCUMENTS BY THE COMPANY HRD.
•Photo-copies of Qualification Documents (Must)
•Photo-copies of Experience Certificates (If any)
•Photo-copies of Address Proof (Must)
•Two Passport Size Photo-graph (Must)

The Job profile, salary offer, and date -time of interview will be mention in your call latter. Your call latter will dispatch very shortly after receiving your confirmation of cash deposited in Syndicate Bank. The last date of interview security deposit in bank 19/01/2009 before 4.00 pm. We wish you the best of luck for the subsequent and remaining stage. You have to give the information after deposited the security money in bank to same Email ID of sony.hr.[protected]@gmail.com (infavour of SONY TECHNOLOGIES calling email ID). Your latter will be dispatched same time after recd. the Security Money deposited information by email.
Thanks

Mr. Rakesh Gupta
SONY TECHNOLOGIES
PLOT NO.6/42, PHASE-2, NOIDA
GOUTAMBUDH NAGAR(U.P)
Mobile no.[protected]









I got this mail and when I saw that it was asking cash deposit in the favour of WIPRO and Sony is not into IT solutions, I tried to search in google and found this complaint site having the same letter as i got apart from some minor differences. I would like to make others also aware of this, so please dont be the prey of this fraud.

Dear Sir,

My name is Miss. Barkha and purchase on 26.11.2007 from Sankat Mochan, B16 Sriram Towers, ashok marg, lucknow a Sony Erricson W810i (S.No. [protected] AND MODEL NO BD3059EBLC) with handfree than his handfree was dead (Not working) from 3.9.2008 so i given to Salora International limited, suraj deep complex, 1st floor, D-block swatantra bharat campus, 16 rana pratap marg, lucknow-226001 but he did not return to me after service, so please do needfull.

Sir
I lost my sony ericsson w300i phone on 21 st nov 2008.
Can you please track my phone.
IMEI no.[protected]
Phone no. [protected]

Dear Sir/Madam
I purchase one hand set of mobil Sony ericsson K 660i on 4 Dec, 2008 from a local shop at Bharuch
"Easy Mobiles" Mr. Ibrahim Bharucha while paying cost of Rs. 9400/-.
Dec 15, 2007 i started for Delhi and Karnal and returned on Dec 28. while returning from Karnal on 27 Dec morning, the mobile started giving trouble of charging in negative direction, say 80 and 50 and then 20 per cent and suddenly at HNZ, it showed battery too low and i tried my best to get it charged but of no use.
then i gave it to local shop at bharuch, which in turn sent to anklelshwar " sony Ericsson authorsised shop for repairs and service. i was told that mobile got attacked by water, which i think could be due to dew and fog formation at Delhi and Karnal. But i kept listening music from the mobile during Dec 16 to 26.
any way i tried my best to get it done but i am hurt at two points.
1. the mobile does not consider water damage in warranty. in fact, mobile is supposed to be used in arid, humid and all such eight type of conditions of indian climate.
2. even after repair and just service at cost of Rs 350/- and two trips to anklewshwar on my own bike, the shop keeper told me that repaired mobile does not consider any warranty.

what is this all about
i talked to one of your representative may be mr ajay on toll free no but he also could help.
may you ask your represetative to call me right now. [protected]
Dr. M. K. Khandelwal, Principal Scientist
CSSRI, RRS, Bharuch