Sony India Complaints & Reviews

dear sir,
i have lost my mobile w910i yesterday at 2.30 pm.
the place the cell phone was lost is mumbai central.mum.400008
is there anyway to trace a lost sony phone
the IME number is [protected]

please let me know incase there is a way to trace my cell phone

my contact number is [protected]/[protected]


its a hearty red w910i

Yours sincerly
swapnil

Hi I got following mails regarding wiining notifications.Please suggest me What should I do.
SonyEricsson

Sony Ericsson House
202 Hammersmith Road
London, W6 7DN
United Kingdom

Attention:

In line with the commemorating event marking our 7th anniversary of the SONY ERICSSON telecommunication, we rolled out over £31, 000.000.00 (Thirty One Million Great Britain Pounds) for our 7th Anniversary Draws. All participants were selected through a computer ballot system drawn form 25, 000 company mobile numbers, and 30, 000, 000 individual mobile numbers from the 450 mobile networks from Australia, New Zealand, North America, South America, Europe, Asia, Middle East and Africa as part of International Promotions Program, which is conducted annually in London.

This promo is approved by the British Gaming Board and also licensed by the International Association of Gaming Regulators (IAGR). This promo is the 1st of its kind and we intend to sensitize the public. To begin the verification process of your prize, you are required to fill and submit the below verification details via email attachement or fax.

VERIFICATION REQUIREMENT
All fields are required

1. FULL NAMES:
2. DATE OF BIRTH:
3. GENDER:
4. OCCUPATION:
5. POSITION
6. WORK ADDRESS
7. RESIDENTIAL ADDRESS:
8. COUNTRY:
9. WINNING MOBILE NUMBER:
10. NETWORK NAME:
11. ALTERNATE MOBILE/PHONE NUMBER:
12. AMOUNT WON:
13. EMAIL ADDRESS(S):
*You are to send a scan copy of your Passport or Driver's lisence along with this form.

NOTE THE FOLLOWING RULES AND REGULATION

* Any falsification of your details will render you disqualified because you will be assumed to be impersonating.
* You are required to send a copy of your passport or drivers license along with the claims requirement.
* As soon as you are verified as one of the winners, you will be required to come to our above address, United Kingdom to redeem your winning Cheque.
* Winners unable to come to our office to receive their prizes will be responsible for charges incured either by bank transfer.
* Friend and relatives cannot redeem your won prize on your behalf because the certified cheque is covered by an IRREVOCABLE GUARANTEE BOND (IGB).
*

To avoid double claim, impersonation and disqualification, all winning information should be kept strictly confidential.

I wish to on behalf of all members and staff of SONYERICSSON congratulates you as a winner and wish you the best of luck as you spend your good fortune.

Thank you for being part of our commemorative 7th Anniversary Draws.
Yours faithfully

[Anders Nyrén]
Mr. Anders Nyrén
Tel: +[protected]
Fax: +[protected]
Fax: +[protected]

Copyright ©2008 SONYERICSSON. All rights reserved

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VERIFICATION RESULT (Claim Options)
Monday, 1 December, 2008 3:25 PM
From:
"Sony Ericsson Mobile" <[protected]@uksonyericsson.com>
View contact details
To:
[protected]@yahoo.com
SonyEricsson

Sony Ericsson House
202 Hammersmith Road
London, W6 7DN
United Kingdom

To,
Mr. Shubash Kumar
Winning No.: +91 [protected]
Verification No. S1124-E129
Country: Republic of India
Email: [protected]@yahoo.com

Date: 1st December, 2008.

Congratulations, we the staff of SONY ERICSSON congratulates you as one of our lucky winners. Your mobile number have won you the sum of £500, 000.00 GBP (Five Hundred Thousand Great British Pounds) (INR Equivalent: 40, 424, 325.583 INDIA RUPEE)and your cheque have been issued in your name (Mr. Shubash Kumar).

Your CLAIM DETAILS is as follow:
Verification No.: ====S1124-E129====
Payment No.: ====IN118742/02187IA====
FILE No.: ====7541/196/ [protected]====
The above are your claims detail which will be henceforth required in all your email for confidential reasons.

CLAIM OPTIONS
1. COME TO UK TO RECEIVE CHEQUE HAND TO HAND
You will be responsible for your traveling expenditure.
A minimum of £2, 000.00 Pounds for Basic Travelling Allowance (B.T.A). An initial deposite of £950 Pounds for hotel accomodation which has to be paid to the travelling agency who will be handling your file.

2. DIPLOMATIC CONSIGNMENT DELIVERY (D.C.D). (DELIVERY FEE :£890) (Equivalent to 67, 838.37 INR)
Your won cheque will be cashed and sent to you via D.C.D delivered to you in India by our Affiliate Diplomatic Delivery Agent (Universal Diplomatic Service). You will be responsible for the delivery fee which must be paid as soon as they deliver your consignment to you. For security reasons, the lock code for your consignment box will be given to you as soon as the consignment box is in your possesssion. You will be requird to fill the dispatch&receival Form that will be given to you at point of delivery. Also specify the below additional information at the back of the form.
1. Time of arrival (Diplomats)
2. Content of the consignment(s)
3. Total Amount Contained in the Consignment Box(s)
The first batch of the delivery has been scheduled tomorrow Tuesday 2nd December, 2008. Interested winners should contact the Universal Diplomatic Service with the delivery requirement stated below.

Delivery Requirement
1. Address of Delivery (Residential Address)
2. Direct Phone Number
3. Claim Details(for verification purpose)
The above delivery requirement details should be forwarded to
Universal Diplomatic Service.
Dispatch Officer
Dr. Smith M. Harry
[protected]@diplomats.com


3. BANK TRANSFER (C.O.T FEE: £1, 950) (Equivalent to 143, 000.00 INR)
This is the fastest way to send you your prize but you will be responsible for the Cost of Transfer (C.O.T) fee which has to be paid to the bank befor transfer is made. This fee cannot be deducted from your won prize due to the policy of the British Gaming Board.
If you can afford the Cost of Transfer (C.O.T) fee contact First Diamond Bank with the below information.
Transfer Requirement
1. Name of Bank
2. Name of Account Holder
3. Account Number
4. Swift Code
5. PAN Code
These transfer requirement should be forwarded to
First Diamond Bank
Transfer Department
Mr. Hussein Mohammed
Tel: +[protected]
email: [protected]@consultant.com
[protected]@live.com

Note that all cheque will remain in this office until the deadline date 30th December 2008.

We say congratulation as you finalize your claim process.
Hope to hear from your ASAP..
[Anders Nyrén]
Mr. Anders Nyrén
Tel: +[protected]
Fax: +[protected]
Fax: +[protected]

Copyright ©2008 SONYERICSSON. All rights reserved

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UNIVERSAL DIPLOMATIC SERVICES
Wednesday, 3 December, 2008 8:48 PM
From:
"Diplomatic Delivery Services" <[protected]@diplomats.com>
Add sender to Contacts
To:
[protected]@yahoo.com
Cc:
[protected]@yahoo.com

-----Inline Attachment Follows-----

UNIVERSAL DIPLOMATIC SERVICES



...Fast, Safe and Secured !



Greetings to you from Universal Diplomatic Service.
Dear Esteemed Customer,
Your details has been recieved and has been confirmed from Sony Ericsson Promo office.
We will only deliver the consignment box to the address you have given us and the collection must be signed by you (winner). You must have a valid identification as proof.
Our Flight time for the second batch delivery is today 3rd Dec 2008. Time 6:25 Pm London GMT. Await our call as soon as we arrive India tomorrow Thursday 4th Dec 2008.

Confirm Details Received For Any Correction.
1. Address of Delivery: H.No. 1-3-29/L/34/1/A, Ramnagar Street, MEDAK.- 502110(A.P) INDIA
2. Direct Phone Number: [protected], [protected]
3. Receiver of Consignment: Mr. M.SHUBASH KUMAR (Identification proof will be needed to confirm your true seelf)

Delivery fee must be made available before we arrive and this should be paid in cash to our personnell (Mr. Lesley M.) head of the delivery team.
For any correction to the address of delivery, specify on time before the departure time.

Your Faithfully,
Mr. Smith M. Harry
Tel: +[protected]
Dispatch Oficer
Universal Diplomatic Service.

[protected][protected][protected][protected][protected][protected]
[protected][protected][protected][protected][protected][protected]

About Us...
Our Diplomatic Service ensures the secure movement of classified U.K. Government and other Financial Institution material across international boundaries. More than papers and files, diplomatic pouches may contain thousands of pounds of equipment and construction materials bound for sensitive posts, Financial materials, Consignments classified as Top Secrets e.t.c. Our courier service serves the foreign affairs community by providing regularly scheduled classified delivery to over 190 Foreign Service missions.

We offers an extensive range of international services utilising either Air, Sea or Road transport depending upon the nature and urgency of your shipments.
We can provide additional insurance for your valuable shipments along with packing services and consultation on suitability for transportation.
We are willing to give you the best of our quality service.

Copyright. (c) Universal Diplomatic services 2008. All rights reserved...

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Welcome to First Diamond Bank (Transfer Confirmation)
Thursday, 4 December, 2008 11:29 AM
From:
"First Diamond Bank" <[protected]@consultant.com>
Add sender to Contacts
To:
[protected]@yahoo.com
Cc:
[protected]@yahoo.com
Message contains attachments
First Diamond Bank Transfer Form.pdf (48KB)

-----Inline Attachment Follows-----


FIRST DIAMOND BANK PLC.
132 STANMORE ROAD,
LONDON E113DA.
UNITED KINGDOM.
Date: 04/12/2008

Attention: Mr. Shubash Kumar,

We are affiliate bank to Sony Ericsson Mobile Promo and we are ready to give you
the best of our quality service.
The transfer you have opted for is the swift banking transfer which
involves both the transferee bank and the recipient bank. This transfer
requires an authorization from the British Gaming Board and the British
Embassy before the commencement of the transfer.

We intend to commence with your fund transfer as soon as we get your field
online transfer application form attached to this email. Copy of your
Identification document should be sent along with the filled application
form attached to this email.

NOTE:
C.O.T fee must be acknowledged before authorization will be issued for the
transfer of your fund.
Authorization for your Transfer will be issued by the British Gaming Board
when your payment for C.O.T has been confirmed.
Copy of your Identification document should be sent along with the filled
filled form. Details on how to pay C.O.T will be sent to you as soon as we receive you
Identification document and filled Application Form For Online Transfer.
The Application Form For Online Transfer is attached in PDF format and
your computer system requires an Adobe Reader to open this file.
We await your prompt response to start up transfer process.

Your's Faithfully,
Mr. Graham Freeman
Head of Operation
Tel: +[protected]
Fax: +[protected]


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Dear Sir/Madam,

Myself, Mrs.Aruna devi R, from Chennai, I had purchase one Sony cyberchot 8.1 megapixel digicam on 26th july2008 in dubai(UAE) since more than a month I am facing one problem with my set and there are no proper solution at all till date.

My complaint:

As soon as when I press the power button the lens is not getting opened and not zooming out.
After a long time when im trying to use CAM I found this problem.So I am damn sure that this issue is not due to any mechanical damage or something like that.

History:

I had given my set to Sony service center in Chennai Aynavaram-(phone[protected] a month ago.
And they told that its because of some gear problem and t can be serviced by replacing it..The charge for replacing the gear is too costly so thought of claiming it using service warranty but they are telling that this service cannot be claimed by this service warrany.

Details are below,
Service warranty number- 2000946
Model no - w-150
serial no-110283

My query:

Why this cannot be claimed by my service warranty..?

Kindly consider my problem as urgent, as I am very much worried since more then 1month, and solve this matter as soon as possible.
I need an urgent solution whether this service charge(to replace the gear) can be claimed by the service warranty ..
Pls do reply in favour for me

This is for your records and reference

Thanks & Regards

Mrs.Aruna devi R
Contact no: [protected]

I had bought a Sony Ericsson G505 from a Sony Experience Store in Chennai on 29th Oct 08. The very next day it switches off automatically. After a big hassle, I some how managed to get a remplacement. The remplacement mobile worked well for a week and I had to face the same problem like the earlier one.

I gave it the authorized service center in Chennai. They promised me treat my case with utmost priority as it's a brand new mobile. It's been more than a week and I am clueless as to what has happened to my mobile. I called SE's customer serivce in Delhi. To my surprise, my case was escalated only after two days of lodging my complaint. They said I am a priority customer and was promised a prompt call back to let me know the status. But I have been calling them everyday. Either they put me on long holds or they repeat the same statement: "Please wait we are working"
I had very high image about Sony brand. But let me tell I am pushed to the extent of hating Sony. I regret why I bought SE mobile. Please don't buy their mobile. Their customer service is pathetic. They have no concern for their customers. All they can do is to give empty promises. Please do something. I hate SE to the core. I will never ever buy any products of Sony. Please learn from my example. ..

2nd December 2008

To
Customer Support Devision
M/s Sony Ericsson

Dear Sirs

Sub: Replacement of Spares during the warrenty period - Refusal by your Service Centre M/s Salai Enterprises, Chennai 600 007 - Mobile model No.W580i - IMEI [protected] - purchased on 19-02-08 from M/s Subhiksha Trading Services Ltd., Chennai:

I purchased the above phone on 19-02-08 and with in a month or two I observed two problems in the instrument (i.e.) 1) There was a problem in the earspeaker and I was not able to hear properly. and 2) There was some problem in getting the battery charged as there was some fault in the connector.

I reported these matters to your Service Centre at Indira Nagar, Chennai and they simply cleaned the connector and returned the instrument stating that the charging is OK and that is the maximum volume available in this model of the mobile.

Then I was directed to go your Service Centre at Purasawalkam - M/s Salai Enterprises. After two visits to them they were kind enough to replace the EARSPEAKER (which was faulty) with a new one and also replaced the defective CONNECTOR and said that I have to pay Rs.350/- for the Connector. Left with no other choice I paid the money and took delivery of the mobile. I have to mention here that they have not entered my complaint in the Job Order, ever after my requesting, about the Connector problem and collected the money from me giving a seperate bill.

I would like you to make me understand why this replacement part be charged during the warrenty period, especially when I was complaining about this from the very beginning. I feel that the Service centre has unnecessarily extracted the money from me when the same can be replaced free of cost. I would request you to please arrange for refund of the amount or explain why this cannot be done.

The relative bill of the mobile, Job orders registered with M/s Salai Enterprises and the Bill for the Connector

Thanks - Regards

M.K.NARAYANAN,
No.21, First Street, D.P.Nagar, Kotturpuram, Chennai - 600 085
Ph:[protected]Off)
Ph:[protected]Res)
Mobile:[protected]

I own a SE k800i that i bought from dubai in december last year, i was pretty happy with tthe mobile and had been working well all this while, , but last week when i tried connecting it to the pc, it jus blacked out, , i tried to switch it on but only the infra red port blinks, , , i approached a few service centres in bangalore, , but inspite of the warranty holding good till december 25th 2008 they are refusing to service it free of cost.Could anyone help me out with this
mobile no:[protected]
email:shajay.[protected]@iflexsolutions.com

I bought a phone from Sony Ercisson, which was the biggest mistkae of my life. The phone stopped working within2 months.

The service center couldnot repair the phone for 4 months and guess the worst of all, the company is not willing to get me a new handset.

AND after all of this, the staff at customer care is pathetic, rude and doesnot know anything.

None of Sony Ericsson's contact numbers are available on their website, so that the customer can get in touch with SOny Ericsson people, instead of those iditic customer care reps.

I have given my sony ericsson handset w660i model for repair to the Sony certified service centre in Bangalore located in Jayanagar. It was given on 31.10.2008 and was told that it will be ready in two days. Now it is 3 weeks since but still not over. They informed me in between that it is ready and may be collected. But when i go there, the handset is handed over to me and asked me to check it up...but i found that it was not repaired and the problem i reported was still there. They took the same back and asked me to come next day...Next day I received three calls from different persons from the service centre and on repeatedly telling them about the position previous day...i was informed that now it has been repaired and ready to be collected and was told that the charges was Rs.950/-. But when i reach there, to my shock there is no change, the handset is in the same position as it was earlier day. morever a new problem which was not there when i gave the handset for repair was noticed...Again i was told that there is problem in the motherboard and they will get it replaced and that i can collected on next thursday...i.e 20.11.2008. I have not received any intimation till today. On persuasion that their landline phone is always busy and am not able to connect, i was given a mobile number of an individual, which i find is switched off after severral rings on different occasions. I do not understand how Sony ericsson is operating with such kind of service...I think this may be kept in mind by all the people who are planning to buy a mobile handset...

dear sir
last year i purchased Sony digital camera dsw 35, which slipped from my hand couple of week back. due to which its flash only was /out of function/not working rest was functioning well in all modes video as well as still. I handed over the camera on Sony service cent re dayanand vihar. when i handed over the camera, Sony representative itself checked it it was o.k (able to capture the photograph and all function except the flash. After two days back i got a call that ur camera needs repiar that will cost u around 7300 rs, i was wondered then i refused for the repair mentioning that (itena mai to naya aa jayega). When i went to received the camera i found that my camera is dead not able to capture the photograph . I refused to take the camera back, it was still with sony service centre. i request through this forum i got the problem solved.how can it possible that when u handed over functioning camera and in return engineer says it will not work. please help and guide. rajeev

Hi,
I had purchsed a Sony Ericsson W580i phone around 1 year back at UniverCell Mobile phone at Jayanagar bangalore and after 6 months the phone started giving display problem (i.e. the LCD started showing lines and after few days it stopped displaying completely) and when I went to the SONY authorized service centre name: ASCENTEL, Commercial Street, Bangalore. Ph:[protected]/44 they told its becuase of the sweat the water could have gone inside and spoiled the LCD (the reason what they give has surprised me becuase we stay in a hot country and I think every one sweats) and told me as my phone was under warranty they will replace it completely without me paying any money. Now after 6 months of service I started facing the same problem again and when I went back to the service centre they said you warranty has expired and you need to pay Rs.1500/- for the phone to be get repiared. I also logged a complaint with SONY ERICSSON customer care no:[protected]my complaint no:SE[protected] for the POOR Quality of Service what SONY ERICSSON promises to their customers.

I think there are other many who might be facing the same issue and wouldnt have come and made a complaint here. I think I should get justice...

my sony ericsson w910i phone is getting restarted again and again.. i am facing this roblem since long...
what can i do to avoidthis problem.. please help and revert asap..

I just love Sony Ericsson...tats y i thot of buying Sony ericsson w960i...bt it totally disappointed me as nw its touch screen s nt at al wrkng...i've tried many times by switchng it on and off, scratcng in its touch screen bt al in vain...nw d phone s a total useless...n as it was purchased frm UK, no warranty can be claimed frm india...cd smeone suggest me a solution...? :((

I have purchased sony KV-HP213M93 on October 28, 2007. After instaling the TV, I noticed that the picture is shaking and I felt so upset. Immediately, I called Reliance Digital Store where I was purchased the TV. They replied me that they will come in 48 hours, but it has been 1 month no body looked into my problem.

SONY ERCISSON SERVICE CENTRE MARATHAHALLI, BANGALORE:

I have submitted my W850 4 months back and have not got it yet. They have been saying "waiting for display to come" from past 4 months. I really wonder why it takes 4 months to reach display in bangalore, a metro city.
The service centre people are being very irresponsible & seem like there business is cheating & nothing else.
The servicing is disgusting.

Hi,
I had given my sony ericson w580i for the service where i had a problem with sim holder.
These service centre guys kept my mobile for more than 20 days and didnt even touched it, returned back without resolving and took Rs - 150 as handling chanrges. When i given to the local service it was a minor problem and can be solved in couple of hours.

This kind of worst activities are carried out in Bangalore.

Hope this complain will be considered and take a strong action agaist them.
I will produce all my details if am assured to get justice on this.

Regards
Sachchidanand

TO WHOMSOEVER IT MAY CONCERN:

I have taken an LG air conditioner from Sony Mony Borivali East shop on 19-April-2008. As it was LG's 11th anniversary in India, they had a scheme of giving away free gifts with any LG product purchase. After scratching the scratch card, an LG DVD player (model no. DV257) was written on it. I showed it to the sales preson (Mr. Atul) there. He told me to hand over the scratch card to him and said that they are collecting all such free gift scratch cards and will handover to LG company. When the gift comes from LG company, they will call me up on the telephone no. written on my bill. But, unfortunately and very surprisingly, I have not received any call from Sony Mony Borivali - West Branch from last 6 months. So I started following up with them on phone about the status of my free gift thinking that i will get it one day or hte other and also seeing that Sony Mony being a big shop will not run away. I use to talk to Mr. Atul for 4-5 months and just to tick me away he use to tell me that all gifts are pending from LG side. Once they provide all the gifts to Sony Mony, it will be handed over to me. I spoke to him every 15 days for 4-5 months. Then after loosing my patience and shouting at him one day, he told me to come with the bill. I went to Sony Mony Borivali - West Branch on 18-Oct-2008 and showed my bill to Mr. Atul and also to the shop manager Mr Jagadish bhai. He also started behaving like a professional manager. He took a xerox of my bill and told me to contact after 3-4 days. When i did so after 4 days he told me that he is in contact with LG people and will get back to me in 1weeks time. After diwali, when i again followed up with Mr. Jagadish bhai on his cell no:- [protected], he behaved very rudely with me and told me that he will get back to me in 2-3 days which he never did. Then I again went to Sony Mony Borivali - West Branch for the 4th time on 15-Nov-2008. Again i found Mr. Jagadish behaviour very rude and his attitude towards his customer very arrogant and ignorant. He gave me one no. of Mr. Saibal (Area Sales Manager LG -- [protected]). He told that he will speak to him and that i can also follow up with him on monday evening i.e. on 17-Nov-2008. When I did speak to Mr. Saibal he told me that all the free gifts had been handed over to Sony Mony Borivali - West Branch and no gift has been pending with LG. He said that he also proof that the gifts are delivered to Sony Mony Borivali - West Branch. Then again when I called up Mr. Jagadish, he did not pick up the phone as he usually does. I wrote a SMS to him informing him what Mr. Saibal from LG informed me. Listening to this he became furious and told me that you can directly talk to LG going forward and Sony Mony will not come in picture going forward.

I want to mention here that all of those reading this should not take any product from any branch of Sony Mony and also spread this news to the maximum extent. These guys should be taught a lesson.

If somebody from the consumer forum is reading this then please take a note of this and punish them to the maximum extent.

i bought k530i sonyericsson phone just 6 months back...it gives somany problems...like
1. some time it won't read the memory card
2.USB is not working properly
3. some times it says playback mode failed...
if i ask customer care people they say that restart and it works fine...where we can go...if they won't support?...

I purchased a Sony Ericsson K530i handset on 19th Dec 2007 for Rs.9200/-.
2. Within two months of purchase, i.e., in February/March itself the set started to give trouble. The main problem being that from time to time the handset would not get charged. Since I have owned two Sony handsets before buying this set, which had exactly the same problem which would usually get sorted out on its own, I put it down to some kind of temporary non-serious problem and did not report the issue to the service station. In April 2008, when the problem cropped up with alarming frequency, I sent one of my office staff to the … Sony service centre. The service centre informed that there was some problem in the micro chip which will take a couple of days to repair but as I was about to leave for an outstation tour and the problem was not very serious I did not send the set for repairs.
3. However on 24th October 2008 the set again refused to take charging at all and therefore I sent the set to the same service centre on 25th October 2008 for repair. The Service Centre informed that the set has ‘liquid seepage’ and as such would not be repaired/replaced by the company.

4. Now the Service Centre has conveyed that I would be required to pay 70% of the original cost viz Rs. 7000/- to repair my handset which is barely 11 months old purchased at a cost of Rs. 9200/-. Furthermore, I am certain that the price of this particular model would have come down further as on date.
However, I am unable to understand why I should be held responsible for what is obviously a manufacturing defect in either this particular handsets or more seriously in all the products/mobile handsets manufactured/marketed by Sony Ericsson. As I have stated earlier, I have prior experience with Sony Ericsson mobile handsets and a similar problem had been experienced by me with Mobile Set model bearing Number T 230. Similarly, when I was posted as Deputy General Manager, Bharat Sanchar Nigam Ltd., West Bengal Telecom Circle, Kolkata the Sony Ericsson handsets officially provided to me also had similar problems.

4. Now the question that remains unanswered is ‘what is liquid damage and how it is detected?’ I have explained/clarified to all the concerned personnel at the Service Centre, namely, the in-charge of Service Centre, the Engineer, the manager – ‘Sony world show room’ and even the Receptionist of the Service Centre (who also chose to interrogate me over this issue), that I am an extremely careful user (having worked in the Telecom industry for more than 10 years) and that I have not exposed my handset to any kind of moisture (let alone liquid) of any sort and that this problem was pre-existing in the handset ab-initio. In fac, t I have two 7/8 year old cell phones still in usable condition with me, of which one happens to be Sony Ericsson and it has exactly the same problem of not taking charge from time to time! Therefore, if at all so called ‘liquid seepage’ exists it may be because your handsets are unable to function with even atmospheric moisture such as is available in the air of Pune! And why is a poor customer being made to suffer and pay for what is clearly a manufacturing defect is beyond my comprehension. Further from the above it can be safely concluded that there has been some kind of manufacturing problem in the Sony Ericsson handsets and especially in this handset. As if the handset gets damaged from moisture in a dry climate such as Pune’s then there must be a serious problem which definitely cant be attributed to a user/customer. However, one look at my handset which is in pristine condition, would reveal that there cannot be such liquid seepage to the extent as to render the handset un-repairable.

5. Further, the Service Centre Receptionist and Engineers are showing me a small strip of red inside the hand set as the symbol of liquid damage, but when I was sold the hand set, the said strip was already red for all I know! How can it be a proof that I have exposed my set to liquid and have made this red is again not understood? It is evident that Sony Ericsson wants to lead on its customers with such frivolous excuses.

6. Further, this kind of attitude is unheard of in any company except Sony Ericsson. All the other mobile handset manufacturers respect the right of the customer to the warranty period and repair/replace the handset within that time at least. Whereas Sony Ericsson on some pretext does not even want to honour that minimum warranty period of one year. It is to be noted here that I purchased this handset on 19th of December 2007 and the one year period is not over yet!

7. Finally, I would like to add that it is extremely distressing for a genuine customer like me who has been using Sony Ericsson handsets for long time to be treated like this. In today’s competitive environment when customers are treated with care and dignity, it is expected that Sony Ericsson may show better appreciation of my problem and give me a positive response for which I shall be very grateful. I and my staff have been visiting the Salora Service Centre, Bibvewadi, Pune and the Sony World Show Room, Lulla Nagar Pune on past several occasions starting from Oct 25th 2008.