Sony India Complaints & Reviews

sir, i have purchased 1 mobile phone from vaishno electronics model no k350i as on 5-08-08 situated at 131 mcd market gaffar market karol bagh wide bill no 18412 n book no 185 n today as on 20 -10-08 i went to ur service center named vibra tec situated on 9/14 east patel nagar n a person had atalk with me regarding this matter n he told me that the mobile is not covered under warranty so i[censored] can take care of the matter its fine n my no is2574511 n if not the matter will be putted in the consumer court at isbt delhi my complaint id is ses 08vib14426 so prosses it fast else see u in consumer court at delhi n the matter will be be published in hindustan times, times of india

my sony ericsson k530i is stolen its IMEI No-[protected]
please help me.

dear sir, i am d kishore order no 4869592 was ordered for one sony digital camera model no DSC 730 on 11th sept and my product was approve don 23rd sept and i have received the product on 01st october. but i have received different product ie DSC S730 insteads of DSC 730 nad the product i have received is also not woring found some lines are coming after taking the photo so kindly replace the product with an earlier date

Hi,
I am highly disapponited with the customare care service of sony ericsson service centre.
I have given my mobile for repaire on 26Sept08 at SOLARA INTERNATIONAL LTD. Bangalore.
They told collect ur set within 2 days when I went there then told sorry Sir their is problem in motherborad .We need to send ur mobile to Headoffice it will take around 2 weeks or maximum of three weeks time to repair. I called agin and every time they say Sir it wil take 3-4 more days and When I called Today (17oct08)they told you will get ur mobile on 30Oct08.
I do'nt rely on those ppl and i am concerned that even after taking long time they will say Sorry Sir the problem is not resolved.
Do any any body knows the Sony ericcson Customer care number .?
I am planning to lodge a 420 case for SOLARA INTERNATIONAL LTD. Bangalore, customer care service centre.
can anybody help me who face simailr problem.

Thanks & Regards,
Ajay Gera

i gave my phone to the sony erisccon certified service station at 105, paradise, behind park plaza, sarojani marg, c-scheme. My phone gets switch off automatically.Whenever i use to listen to songs on it it use to turn off automically.I gave my phone for servicing they told me that it's motherboard needs to be replaired. I gave my phone on servicing on 23th of september since then i have given my phone for servicing two times and i m still facing the same problem.They are not responding properly and are not telling me the problem my phone is having and not even reparing it properly. Such a service was not expected from sony ericsson. my model no is w7601 and my present job sheet no is SES08JPR20627.(which is the fourth job sheet).

Hi!
I am using sony ericsson W580i wid an airtel connection...i need gprs settings for my mobile to access airtel live...havnt been able to do so...

sir,
i bought a w580 on may 2008...at first, it was working well. But on one day, it suddenly went dead... i submitted the phone on service centre, an d they told that there is complaint with the mother board and they replaced it within 10 days...but when i got my mobile back, it shoed problems with the network..it was not able to cover networks while all of my friends got coverage...i went to the service centre again amd they told that it is complaint of the new mother board..i submitted the mobile on sony ericsson centre an trivandrum, kerala...what should i do???

yours faithfully,

nishanth

This is regarding the Sony Home Theatre System which I have purchased in Dec. 2007. Problem occured last month when I was trying to switch on the home theatre it was displaying Protector/Push power I made an complaint on this No. 26991205 My complaint No. is 3095034 Complaint was made on the July 13, 2008. After that I made on a daily basis call to this complaint center several time and after long two weeks long wait on July 26, 2008 a person came to pick my sony home theatre from my home. This is since then today is August 4, 08 nobody has came back to return my system the system has been taken by Ace Electronics, Rajouri Garden. I have called them several times and they are saying that The part (circuit) has come for the home theatre but the engineer who has to repalce the part has not come for the past one week. so this is the whole story. Such a POOR, UNSATISFACTORY service by a SONY
BRAND I am so much tired of making and enquiring call about my system to these No.'s 26991205, 66006600, 65479450, 25432214 I am fed up. I won't buy a SONY brand in future again. It takes so many weeks to do a such a small job. Shame on you SONY people. This is really bad. This is not done.

My camera was lost in Niece, France and was later found by the hotel authorities. It was sent via post ( La Poste ) to India, where it would be handed over to the Indian Postal Service for delivery.It has been 5 months since it has been sent. The Postal Service says that it is in the post office. My understudy is taking constant rounds of the post office, but to no avail. I am staying at D/32 Textila, Bombay Dyeing Twin Tower Lane, Off V.S Marg, Near Siddhivinayak Temple, Prabhadevi, Mumbai 400025.
The camera is a Sony Camera Model No - DSC T100
It has the following features -
1)8.1 MP
2)5x Optical Zoom
3)Face Detection
4)Double Anti-Blur
5)Carl Zeiss Lens.

I have the box and if needed I can show the registration number and prove that the camera is mine. Please look into this matter as soon as possible as I need my camera.

Regards,
Anjali Gawande.

recently i have facing some problemes with my mobile, my mobile not saving the pictures which i have taking with camera
and it is receiving data from other mobiles through IR connectivity but it is not sending data to other mobile when i tried to send through that.there is another probleme with that its not displaying theme correctly even the themes that came in mobile also not displayed properly .

Dear sir, i d kishore product no 4869592 has ordered one new sony digital camera model no dsc 730 on 11th sept and my product was approved on 23rd sept and i have received the product on 1st oct. now the problem is i have received dsc s 730 instead os dsc 730 ie what i have ordered for more over i have talked to the vendor on 6th oct regarding this but there are telling that there is no product like dsc 730 in sony company but when i talked to the sony toll free no they told the model no dsc730 is there. even the existing product what i have received is also not good some lines are coming after taking the photo and the clarity of the photo is also not good. regarding this i am calling to the rediff and sending mails everyday but there is not responce. so please look after it as ur problem and do some need full to me so taht i can satisify with my product. thanking u sir

regards
kishore dodla
customer rediff

My mobile (W580i) which i bought on 9/01/08 from "SUBHIKSHA" Chennai - T.Nagar branch, is not working within one month itself. I already gave my mobile for sevice, but its of no use. They gave me the mobile back after one month of service...but still the condition of the mobile is same and they couldn't resolve it. I' m facing the same problem again n again and need a permanent solution.I wanted to replace my mobile with a new mobile of the same model. Till today the problem persists, currently the mobile got switched off and we can't do anything as of now, with this mobile.

Kindly do the needful as early as possible, your attention will be so thankful and helpful, to get a new mobile.

Thanks In Advance,
Balan.M

Hi,
My name is vena ram sirvi
I lost my cell phone today, I have some imp and sensitive information in my cell
and trace it at the earliest.

Model Num:Sony Erricsson K220i
IMEI-[protected]
lOST DATE-11 October 2008
LOST FROM- Ajmer Road, Jaipur.
PLEASE HELP ME
MY TEMPORARY CONTACT NUM-[protected] /[protected]

Kindly advise me if any more information is required..
waiting for ur earliest reply..

Thanking you.
Vena Ram Sirvi

I have purchased the said phone in the month of January'2008 . The keypad of the phone is getting discoloured in the second month. I have approached the service centre situated at BSEL tower, vashi station navi mumbai in the month of june 2008. The person attended me told that as you are late this phone cannot be repaired and refuted blatanly to take my case. Again in the month of Sept.2008 I came to know that another service centre(M/s. Krishna Mobile Centre, Line Ali Panvel) is working in Panvel Navi Mumbai. Here they accepted my phone with a assurance to return after doing the needful within 15 days(phone was given for repairing on 16.09.2008) but till date i.e 10.10.2008 they have not given the phone to me and hen I call them they simply say that the phone is not repaired till date. Please take the action in this regards

Hi,

I have purchased a SONY DSC S700 digital camera on November 2007. The camera operated well but from january, the pictures were becoming blurry, even when taken in night mode, the pictures were not clear. So, i immediately contacted the Sony Toll free customer care, they asked me to go to the Abhishek enterprised that is their authorized service center in baroda. I went there & deposited the camera. I was not given updates of my complaint for a month so, i went their personally to ask the status, they told me that there is a problem in the CCD of the camera & they have sent the piece for repairs to ahmedabad service center. I waited for some days & then again contacted them, they told me that the camera is ok now & there is no problem in the camera, i checked the camera & even today i am facing the same problem. I deposited it again & their answer was same. I also talked with MR ALLWYN BUTHELLO but the problem is still there. I am now planning to go to the consumer court to fight them legally. Below is the mail from service center,

Dear Mr. Ujjwal Soni,

We have sent your camera to our Ahmedabad Service Centre for rectification of your problem. You may directly contact to Mr vaibhav Desai vaibhav.[protected]@yahoo.co.in

I will revert back as soon as I receive some feedback from them.

Thanking you for your kind cooperation.

Regards

DEEPAK AVARANI
Order >> Status
Sales Order Number : [protected]
Sales Order Date :[protected]
Item No PO No Material Code Material Req. Qty Dlv. Qty Net Value Delivery No
10 PO20080502 A7031359A CCD BLOCK ASSY 1 1 976.69 [protected]

Hi,

Can somebody address this complaint i have already visited Thane and worli ASC for my handsfree which is not working from last month, i have purchased this set on 11/05/08 so i should get replacement for handsfree as this is in warranty period.

pls look in to it i am sending you this complaint 2nd time.

Regards,
Rupali
[protected]
[protected]

I have purchased Sonyericsson mobile model W580i Boulevard Black on[protected] vide Recpt no.924 from M/s Anupam Electronics, Visakhapatnam(Ph.No.[protected]: mobile no.[protected])for Rs.10, 100/-. Right from its purchase to my dismay different types of problems were arised.(1) Within one month, suddenly problem arised and no display existed.Immediately rushed to service centre wherein it was informed due to mother board problem it happened and after keeping more than 15 days got it repaired. (2) After one month suddenly display hanged and when presented in service centre, it was informed that the problem is due to Software problem.(3)Again after some more days the same problem of display hanging was evolved and got it repaired in the service centre. Again in September the same problem existed and again went to service centre to handover the piece while it was raining duly covering with hankey. Your service centre person after check told no this time problem was arised in motherboard and it is beyond repairable and it may cost more than R.8000/-. on hearing this i shocked and have no words to speak.The original cost itself is Rs.10000/- whereas for repair it costs around Rs.8000/- which is so exhorbitant and laudable. A well reputed company like Sonyericsson supply such type of products really it is unbelievable and undecorous to the image of this highly reputable company. With this persistant problem i have vexed as your service centre persons expressed their inability to get it repaired without cost eventhough in WARRANTY period, I have no other alternative except to seek justice in the consumer court for the mental worry i got due the heavy loss of Rs.10, 100/- if personal attention is not paid to my grievance immediately. Hope an early remedial action may be taken to resolve my problem for which i shall be thankful.

Dear Sir,
I purchased Soney Ericsion W350i. i am not happy with your services even your services center. in your W350i have FM sound problem. FM radio sound is too low, even you are on FM radio in speaker thenafter sound volume is too low i visited in your authorized sales person & services center, they are asking that this is the manufacturing problem.
Now you people tell me what should I do, if sony Ericsion made that kind of fault in manufacturing than what is difference between local phone & sony ericsion. Both companies are similar in fact local made mobile phone is cheaper rather than sony ericsion. FM speaker sound quality is not good.

If you have any solution for my problem please tell me


Kindly do needful ASAP

Thanks & Regards

Pradeep Kumar Joshi

I am Madhur Khosla and i stay in noida.I had purchase my sony w910i on 24 august 2008.A few days later i discovered that the phone is getting restarted whenever i press 9.I got my cell replaced on 12 September 2008.I am getting the same problem in the new cell .I want this model to be replaced by another model as i am not satisfied with this.I also went to the sony ericsson service centre and the executive is telling me that they wont replace it now.I want you to take an immediate action or else ill file a case against sony ericsson.

Dear Sir/Madam,
With regrets i am sending this mail. On 02/07/2008 i have purchased Sony Ericsson W580i by paying Rs.10, 659/- as a gift to my wife from Sangeetha's Jayanagar B'lore. (Invoice No-SI/JNR/6113).
Handset had a problem (Camera not working) it was handed over to Sangeetha's for necessary rectification on 20/07/08. After Two days i Recd back from sangeetha stating that Software problem & got it rectified from Jayanagar Service Point. After 35 days, the corner of LCD panel a small black dot appeared & started increasing (Please note i had covered with hard Plastic case to avoid abbration and scratches on handset) my wife approached Sangeethas regarding the same inturn sangeethas booked this handset to jayanagar Service point, and requested me to approach one Mr.Ravi kumar at Service point, JNR. I approached him, and he requested to produce purchase bill to consider on FOC Basis. Next day i approached along with purchase bill but one Mr.Mahaveer refused and said handset has been abused & LCD Replace will be done on chargeable basis. I requested company Official Mr.Manjunath over phone & tried to convence him that its not a abused one & moreover handset covered with plastic case was intact, inspite of my repeated request to them but they refused to do it on FOC Basis. I was forced to pay LCD charges Rs.1440(CR NO-2286 dt 18/09/08). Further hand set started Malfunctioning (Speaker & Volume control was not working). On 20/09/08 again rebooked for the same problem (Invoice no-1880), Till date We have not received the handset Stating that parts are not available etc., But 5 days back got a call from service point stating that Service charges will be Rs.950/-+ has to be paid. Again i approached Mr.Manjunath stating that its uner warranty, then Mr.Manjunath informed that it will be done on FOC Basis, but service point is refusing to consider on FOC. Also to harase service point people calling my wife that handset is ready for delivery, when she approached service point they have asked to again come after 3 dyas as handset not ready. (Twise they have called like this just to trouble her, please note my wife is working women, she has to apply leave & visit service point)
Under the above circumstances i am constrained to approach Consumer Forum as Company has supplied a defective peice & charged Unneccesarily Rs.1440/- towards LCD Replacement.
Under the above circumstance i request company to replace the Handset with Newone and refund Rs.1440/- (paid towards LCD Replacement) & Rs.2500/- towards the herasement to my wife.

Expecting an early reply.


With Regards,

C.V.Vijayakumar