Sony India Complaints & Reviews

From,
J.S. Premalatha,
6/8, 11th street,
Nandanam extension, Chennai -35

Sir,
I gave the Below complaint letter to the Accsel Front Line sony ericcson Service center but still they didn't take action. Past five months i am suffered a lot. i ask for the replacement of the New mobile or the money. but still i didn't received.

Kindly go throw the below letter...

To,
The Manager,
Sony Ericsson


Dear Sir,

Sub : Complaint regarding mobile service and the service center. Garage –De-Telecom-Cnn, T. nagar, Chennai -18.


Sir with regard to the above I had purchased Sony Ericsson mobile K550i from poorvika, pandybazar, T.nagar, ch-17. we had hardly used it for 3months. The mobile got hanged we gave it for servicing in the above service center. They asked to come after 2das when we went they said the mother board had to be changed it will take 15 days. When we called them several times there was no one to pick up the phone. We went personally again they said it have not come again it will take 15 days. After 15 days we went and asked Mr. Vaniappan told the board has come but the speakers are not working asked us to come after 3 days, we called them to check whether the mobile is ready no response. We went directly they gave us a mobile which was not ours the front and back panel and the keys were so scratched and ugly. Then we shouted at them and refused to take delivery. They asked us to come next day. We went they changed another panel which was some what better then. We asked for our panel ad Battery they replied in local local language abusing us saying if you are willing to take it or if not leave it we cannot do any thing. Then M/s. Amudha who sit in the reception came forward to help us. She was the one who received the complained and it was mentioned that the set was given foe the repair with the battery. She asked us to come after 2 days she will give us a new battery. We went and collected it. The camera clarity and the images were not proper we again went they said since the software is installed the original clarity will not be there.

Subsequently a complained was logged on website. We got reply staring to again given it to the same service center on23.9.08. We asked for replacement they refused to take the complained. The way they behaved was very rude and we are very sorry to say how Sony Ercisson would have such service center. We were annoyed.

Meantime w received a call from Mr. Sooraah.G. From Accel Frontline Global It Services. Asking us too takes delivery when we refused, he requested us to come in person and meet him we went to his office at Greems road met him with another person Mr. Venkatsh –Reginal Head, and we explained every thing. He called Mr. Vanniyappan Garage De Telecomm service and asked to replace new panels and request us to collect from Garage De telecom center. We went and collected the panel was changed but the key buttons are very worse. We had again given it in Accel front line for replacement of new mobile phone and behalf of Garage DE Telecom we want Sony Ericsson to pay Compensation for keeping our mobile phone such long time where we went a loss of nearly 50, 000 and for the termentation and very bad experience. Kindly reply us. Please don’t force us to take legal action. We will wait for One week from the date of our complaint.


Regards,


Premalatha

I’m Deepak Kumar K S, a customer of your esteemed Phone Sony W660i which I bought from Best buy store in Mysore just two months ago. I had a problem with my hands free and since it is under warranty, I gave it your service centre at Mysore and they replaced Handsfree and socket at first time, and again I faced the same problem when I went to Service center they told that it would take 7-8 working days as there was not stock and their response was very disgusting and not good. I went after 7 days I got same reply that there was no stock. They asked me to call and check if there was stock available. This is the most disgusting customer service I have ever encountered in my life. ed up with the local service center. This is second time in just 2 months the same problem is occuring. I feel I have wasted my money and time on a Sony Ericsson handset. I have wasted enormous amount of time, effort, phonecalls into this whole situation and the level of service the world renowned sony ericsson offers is extremely service. This made me write to the Sony-Ericsson customer service mail id, however I did not get any response from them. Now the last option I have is to go to consumer court. I personally suggest not buying this phone. My friends and relatives have same problem with the same phone.

Sony Ericsson: Both Service center’s in Mysore, India response was so irresponsible. Please take necessary actions to avoid such inconveniences to the customers. And when you give the franchise to a other private party please ensure that they are very responsible and wont spoil the Sony Ericsson name.

Deepak Kumar K S
Cell: +91-[protected]
Email : [protected]@gmail.com

Job information number ( mst2733). Complain number 3362138. This pertains to sony viao laptop within warraty period, product is with the authorised service centre at trivandrum, the service provider does not give the customer any satisfactory reply to the quiries, does not at all meet the date given by themselves, does not seem at all responsible towards the customers.I want to know the state off my computer at theerliest.

I bought Sony VAIO laptop in USA in Apr 2007 for US$ 1250/=. In 2007 Oct, it showed vertical line in the LCD screen. When I approached service center in India, they said as it doesn't have international Warranty, it will cost more than Rs.20000/= nearly 45% os cost. Now buttermilk got spilled over the laptop. Now laptop while power on, doesn't start and when I showed the piece to service centre and also explained the incident, they said they have cleaned. Now it should work. If it further fails, motherboard may need changing. But now some keys are also not working.
Hold your breadth. Now repair cost is Rs.62783.20 - 20 % more than initial cost of laptop. That is Sony Service India. Now all of you decide about Sony products in India.

HI,
i have sony ericsson K810i .i am facing th eproblem in its key board .
i visited th eservice center in gurgaon .

Address :-Mobile Phones India

114, DLF Central Arcade, DLF City-II, MG Rd
122002 Gurgaon
This is the worst service center i have seen .
i visted three times her ebut he has not repired my phone .
first day, he has told his system is faulty so if my phone is under warranty he cannot repired.
After one week, again it was his answer.
when next time i went ther eon sunday even at 1:40 pm he has refused to take my phone .as he has told me that service center close at 2 pm .
as i told it is still 1:40 .he has refused that he can not take it.
so i ma fed up with this service center .Atleast in future i will not do such misteke.never buy a sony ericsson set .

I have had logged complaint about my Sony Ericsson W580 mobile on June 21’ 2008, because there is no sound in earphones. They have promised me for phone will be ok in 7-10 days.

It’s has been now one and half month since I hand over my mobile to sony ericsson’s local server center. Since then I am following with almost on daily basis, visited the service center many times.

Now after one and half month I was shocked to hear that they didn't have current status of my phone. Service center’s staff is very rude and they respond like they are doing my favor if they are repairing my mobile.

As per them I will get mobile once it repaired but they are not telling when ?

Following the required details:-

Complaint Sony Ericson W580I (Make 07W49)
IMEI No [protected]
Case ID N2GZB:[protected]
Given Date 21 June 2008

Center Contact : 523-A Purva Ismail Khan
Ambedkar Road, Ghaziabad (UP) INDIA
Phone -- [protected]

sir,
i bought amobile set of sony ericcson from vaishno electronics 131 mcd market gaffar market karol bagh n my mob was working all right n it was not chargeing with charger n i went to your sevice center at vibra tec patel nager i meet mr manish kanodia there n he was owner there he told me that the mob is not covered under warranty n i just baught that set bafore 2 months and since there was no responce from ur deler n ur service centervibra tec i have filled an applicatin in consumer court isbt delhi to refund my money n a claim of harresment of 20, 000/rupees on u n ur sevices related problems will be pulished in hindustan times also nthis is 2 nd time i am sending u this mail n my contact no is [protected] n i am sumit plase finish this matter or else i have filed asuit on u in isbt consumer forum

Dear Sony,

I had bought a pair of earphones from a shop in Dadar (W) Mumbai called Central Watch and Electronics (Adjacent to another shop called Nutan Immitation jewellery and cosmetics near Dadar station).The shopowner charged Rs. 120 for the Product which was sold in a packet that says Sony MDR-ED727. But the ear caps on the earphones came off and all the internal parts started dangling out the very same evening without any rough handling whatsoever.I m pretty sure that its a duplicate product since i expect better standards from Sony. I had gone back to the Shop to ask him about this. Needless to say, he refused to accept that he had sold duplicate stuff adding that the shop can't give any guarantee for the product irrespective of the company that the product is from.
Just wanted to inform Sony about this so that necessary action can be taken to avoid sale of spurious stuff taking ill-advantage of faith of Sony's customers.
The exact address of the shop is as follows:
Central Watch and electronics (adjacent to Nutan immitation jewellery near Dadar railway station)
Gananath Soc, S.B.Rd,
Opp. Dadar(W.R.), Mumbai-28.
Near Shagun Hotel

i have purchases sony music system in 2005 amounting to Rs. 16500/-from Navrang audio video (p) Ltd delhi vide bill no. 10882 dt[protected]. the system become faulty on[protected]. I complaint at authorises cervice centre M/s A P Network Services, B-1, plot no 5, Sagar Comples New Rajdhani Enclave, delhi-92.Sir the above centre gave me estimate of repair for Rs.16000/-. my model no. is MHC-GN27D with serial no. 3160017.pl. verify why they have given me estimate of repair of a product (which I purchased for Rs.16500/-) Rs.16000/.

sony laptop intel core 2 duo processor t8100 (2.10 ghz )
dvd rw, hdd 250 gb, memory 2gb.14.1" display clear bright lcd,
model pcg - 5k5p

i purchased a sony ericsson mobile s500i from moga.(pb).there is some natwork problem in my handest and i go to service centre of sony ericsson i.e super communication situiated at moga and my complaint id is SES08SPC10734 DT.[protected].i get my set back on 11-10-08.after 25 days i received my mobile in the same condition with the same problem.again i go to service centre and they do not give me any suitable answer and again they want 25 to 30 days for the repairing of the handset.
is it the policy of the the co. to take 25 days for repairing the mobile or is it fault of a customer that he buy sony ericsson?

I have givne my Laptop for repairs at Sony India Service Center Last month on 27.9.08. I got a call from them saying motherboard has gone bad, I have asked them to suggest which part of the motherboard has gone bad. They said they are going to reply within two days. Since then I have given a call to them 3 times but every time I get the same message.

I personally visited the service center as well and at that time as well they have said we are going to give you call for the status. But till date nobody has given me a call asking me to collect my laptop.

No body in Sony India is really interested in providing any information and would say the worst customer care in the world.

I have got a problem with my cell(w700i)key pad.my warranty period is over, then also iwent to the autherised sony eriksson service cener with a trust in their job, but the staf"s are not taking the costomers problem seriously, and they are servicing through the back side without giving d bill of service.please consider the posting of staff, so that custemers could have satisfied.

Dear Sir/Madam,

This is to inform you about my Latest Sony Ericsson K850i. I had bought this handset on 05th July’08. Only after 2 months o[censored]se I started to face multiple problems in this phone some of those were, key pad malfunctioning, phone automatically restart, phone gets disconnected when I attend the call etc. With all these problems I went to Accel Frontline Ltd. (authorised Sony service center), Sakinaka, Andheri (East), Mumbai. I submitted the phone on 13th Sept’08, my call id was MUA-SE-698649-CP. They took one month to repair my phone saying pending for part. I am unable to understand that in today’s world also do we have to wait one month for a part which is easily available at any store? When ever we try to call Accel frontline we get phone always engage I had tried for 1 hour continuously to contact service center but I got it engage always. I think this might be world’s first service center which is so busy. Funniest thing is that even on holidays we get phone engage only. Anyways after getting my handset I noticed that none of my complaints were resolved instead my shortcut key which was working fine earlier is not working now. Means they did not solved any problem but created another problem for me. When phone is repaired they even do not have courtesy to call & tell us that your phone is ready. Now even after getting it repaired I am finding that my phone is still restarting, calls are still getting disconnected because of which I have to call the caller which is increasing my phone bill, keypad is still not working properly, now another problem is added & that is my shortcut button is not working. July, Aug, Sept & mid of Oct out of 3 ½ months phone was lying at Sony service center for 1 month. Do you count these days in warranty period? Because of such poor after sales service I am thinking to tell my friends, colleagues & relatives not to buy Sony phones. Also I am thinking to use online communities such as Orkut, Yahoo chat etc. for this purpose. Please increase your service centers..

But as requested by your customer care executive[protected] I will still submit my phone again to same service center. I know rather I am sure once again your people will keep my phone for another 2 months will not at all work on it. After 2 months will handover me saying that all your problems are fixed. But this time if I found that none of my problems are fixed then I will have no option but to go at Consumer Forum. I am having all the necessary documents with me which will help me a lot. One of my friend has also purchased Sony K790i her phone is also not working properly. We both will go to consumer court together. Even we can gather a no of people from service center to launch complaint against you.

So request you to look into the matter before situation gets worse from bad.

I bought a sony home theatre music system from Vishal Enclave at Rajouri Garden on 4-Nov-2007 last year. After the purchase of one month the center speaker stops working i had complained at ur call center and the center speaker was replaced. But again in the month of January it again stops working, i again call at ur call center no. and service technician again visited 2 my home i told him to not to change the speaker but identify what's the main problem he said ok and then he goes. But there is no response of that complaint. And the time goes there was no result again in the month of June i called at ur call center no.again ur service technician visited and he changed the speaker. but again after one month the left speaker stops working and it was also replaced and now the left speaker again stops working. Now i want again not 2 change the speaker but to find where is the main fault and take some action against it

sir, i have purchased 1 mobile phone from vaishno electronics model no k350i as on 5-08-08 situated at 131 mcd market gaffar market karol bagh wide bill no 18412 n book no 185 n today as on 20 -10-08 i went to ur service center named vibra tec situated on 9/14 east patel nagar n a person had atalk with me regarding this matter n he told me that the mobile is not covered under warranty so i[censored] can take care of the matter its fine n my no is2574511 n if not the matter will be putted in the consumer court at isbt delhi my complaint id is ses 08vib14426 so prosses it fast else see u in consumer court at delhi n the matter will be be published in hindustan times, times of india

my sony ericsson k530i is stolen its IMEI No-[protected]
please help me.

dear sir, i am d kishore order no 4869592 was ordered for one sony digital camera model no DSC 730 on 11th sept and my product was approve don 23rd sept and i have received the product on 01st october. but i have received different product ie DSC S730 insteads of DSC 730 nad the product i have received is also not woring found some lines are coming after taking the photo so kindly replace the product with an earlier date

Hi,
I am highly disapponited with the customare care service of sony ericsson service centre.
I have given my mobile for repaire on 26Sept08 at SOLARA INTERNATIONAL LTD. Bangalore.
They told collect ur set within 2 days when I went there then told sorry Sir their is problem in motherborad .We need to send ur mobile to Headoffice it will take around 2 weeks or maximum of three weeks time to repair. I called agin and every time they say Sir it wil take 3-4 more days and When I called Today (17oct08)they told you will get ur mobile on 30Oct08.
I do'nt rely on those ppl and i am concerned that even after taking long time they will say Sorry Sir the problem is not resolved.
Do any any body knows the Sony ericcson Customer care number .?
I am planning to lodge a 420 case for SOLARA INTERNATIONAL LTD. Bangalore, customer care service centre.
can anybody help me who face simailr problem.

Thanks & Regards,
Ajay Gera

i gave my phone to the sony erisccon certified service station at 105, paradise, behind park plaza, sarojani marg, c-scheme. My phone gets switch off automatically.Whenever i use to listen to songs on it it use to turn off automically.I gave my phone for servicing they told me that it's motherboard needs to be replaired. I gave my phone on servicing on 23th of september since then i have given my phone for servicing two times and i m still facing the same problem.They are not responding properly and are not telling me the problem my phone is having and not even reparing it properly. Such a service was not expected from sony ericsson. my model no is w7601 and my present job sheet no is SES08JPR20627.(which is the fourth job sheet).