Sony India Complaints & Reviews

I called up to customer care for many time infact I sent the mail also to sony ercisson email id but I didnt got any responnse.Infact I had two complaint nos 72203048 & 72219991.

Please help me I am fed up with the services of Sony Ericsson.

I purchased a DSC P200 Digital Camera( Serial No 2655002) From UDAY SONY DIGITAL STORE( A Division of Karthik Business Machne), #35 MAHATMA GANDHI ROAD, BANGALORE on 06/03/2006. This Product has 3 year warranty on it.
On23rd August, I found that lens of the camera got stuck, set was not powering ON and I took it to the Sony service centre at INDIRANAGAR, Bangalore branch on 25th August 2008. They gave me the job card number ( Log Information[protected] and said that someone will call up at the number provided within 48 hours. They called up after 72 hours and said that it cannot be repaired as the MAIN BOARD is corroded and the replacement cost of this board is more than Rs.10000 approx.. Hence, it is not feasible to repair.
Hearing this, I asked them that the Set is still under warranty, they said that they will look into the matter. I spoke to Indiranagar service branch and dissatisfied with his answers, I came out. After talking to their Customer Care number several times, I got fed up as every time I had to explain all the executives about the problem and I wanted to have word with some Technical person or some body responsible in their organization. Finally, I got a call from their side and they still repeat the same word " Board is corroded" and they are saying that it doesn't come under warranty. I asked for the image of the corroded board so that I can proceed further, they were not having any reply. Still my faulty Digital Camera is with them.

Following are my concerns:
Since the Camera is held with them, they may do some nasty thing to prove that the Board is corroded. As I asked for the image and they haven't given me.
If the Set is under warranty, it is their responsibility to either repair / replace the Board.
As the replacement cost is high, they would be trying all the possibility to proof that the warranty is void.
In this regard, What is the genuinity of the service centre that they will not follow any sort of malpractice. Also I had heard that whenever the cost of replacement/repair goes high they try all the unethical means.
Also I have asked for the image of corroded board, which they are yet to provide.
How am I going to get the repair/replacement for my Camera?
Customer care doesn't provide me the information which I seek, they always try to put you on hold and later on say that they will arrange a callback, which was not done earlier.

Please takeup this matter, awaiting response.
Ashish

This is to inform u that I purchased a sony vaio laptop being model No.SONYVAIO VGN CR236/W serial No.SOI[protected] and also two years extended warranty from Computer World (Balaji Computers), Kolkata, 4, Ganesh Chandra Avenue, Ground floor, Kolkata-700013 on March 4, 2008. They are giving me assurance that they have sent all the documents alongwith the filled up forms to sonyindia but they did not receive the extended warranty from sonyindia till date. You are requested to inform me about the status of my application. My email address is [protected]@indiatimes.com
Thanking u.
Date: May 31, 2008 Yours truly
Sukanta Chakrabarty, Advocate
High Court at Calcutta, 4/3K/36 Ho Chi Min
Sarani, Sarsuna Housing Scheme, Phase-II,
Kollkata-700061, Mobile-[protected]

I bought sony ericsson k530i this march and the painting around the display screen is just ripping off like a nail polish within 6 months. and now the painting is almost gone and looks like a ugly, fake one. Is this the standard of sony ericsson India mobiles? or sony ericsson as a whole? my IEMI no. is[protected] which is still under warranty and 6mnths old. When I called customer care, they say the painting does not cover under warranty. Who can ask this...they simply say the paintings does not come under warranty.
name: karthik
ct. no [protected]
IEMI no.[protected]

Hi,
Sony Ericsson Service center (Salora International, HSR Layout, Bangalore) are worst service providers, They dont know in and out of the mobile and simply make you wait. They will take min 1 and half month to repair a mobile and you have visit their shop atleast 5-6 times and everytime u have to wait atleast 1 hour just to know that ur mobile is not repaired. If you loose your patience and talk bit loudly they will say that they are not afraid of anybody. They work like government ofiice employees. I dont still understand why Sony Ericsson pays for these guys and what would be the future of the company if it continues like that.

Dear Sir,

Pl.note that i am using the Sony Ericsson mobile model T650i which is under warranty, as i am facing a problem in my mobile, I have given my mobile for the repairing in authorized service centre of Sony Ericsson at M/s.Technic - Bodak dev (Phone No.[protected] on 09.09.2008 vide Service complain no.SE[protected].Their service centre has identified the problem of to replacing the Loud Speaker and Display.

After following up with their service centre, i have got the mobile number of Mr.Samsun who is taking care of required parts from Sony Ericsson at Ahmedabad.

On 13.09.2008 i was told by Mr. Samsun that the parts have been dispatched from chennai and the same is being confirm by Mr. Samsun ( Mobile No.[protected]) and Mr.Shelva ( Mobile no.[protected]).

On 16th Sep. i was told that parts was to dispatched from chennai will now be dispatched from mumbai and will be received on 18th Sept.08.

Also pl.note that I have logged in a complain to the customer service centre of Sony Ericsson vide the complain number SE-750/4233 dated 17.09.2008 and they have told me that they will come with the solution in 24 working hours i.e. 2 days from 17.09.2008 but sorry to say no reply from the company also.

On 19th September i have called up to Mr.Basav ( Mobile No.[protected]) and he assured me that the parts will be dispatched today from mumbai and i will get my mobile on 20th Sept. 2008.

Today i have called up to Mr.Basav and Mr.Samsun and they are again giving me the reply that since their mumbai office could not delivered the parts today, now i will get my mobile either on Monday or on Tuesday.

Sir, i am working in a sales oriented organization and because of non availability of mobile i am losing my daily business.

Also pl.note that as requested by their authorised service frenchisee Mr.Ketan he has given me the mobile back for temporary usiage purposes but still one spare parts of Display is not yet recived from their mumbai office which was courier on 19.09.2008.

This is really disgusting that for repairing the mobile, company is taking so much of time to arrange the spare parts.

Also pl.note that even if the mobile is under warranty period company employee is always extending the date on which the mobile to be received.

Sanjay Shah

Mobile No.[protected]

sir,
i have brough Sony ericsion W910i on 23 06 08 at Wave tel velachery, ch 31.

after three month i face problem with cell and approch the wavetell on manager Mr rajkumar on 14 09 08, he told that speaker need replcement it will take hardly one week time and taken cell for srvice and asked me to come and collect the cell next sunday (21 09 08 ).

when i contact him through phone on 21 09 08 he told me that my cell will be get ready by tommorow 22 09 08 .

on 22 09 08, i approach the Waveltel by 10:30 am, that time Mr Raj kumar told to come by Evening, when i approach him by 04:00 pm he agin asked me to come by 07:0o pm. ay 07:00 pm he told me due to non aviulabilty of spares we are not bale to repair my cell and asked me to come after one week.

i do know what to do, i ma totaly feedup with this Wave tel dealer.

pl help me and give me feed back my cell phone no [protected] & [protected]

Hi Sony ericsson Team,

I’m Hitesh Pande, a customer of your esteemed Phone Sony K850i which I bought from Lifestyle Hyderabad on Jan 26 2008(IMEI no: HPM-62) .I had a small problem with my hands free and since it is under warranty, I gave it your service centre at Secundrabad (Salora international Limited)on 5th Septemeber. They informed that it would take 7-8 working days and I was ok with it. When I went after 7 days, they told that there was not stock and I should came next Saturday.I was ok with it. However, when I went on 22nd Sept, I received the same reply that there was no stock. They asked me to call and check if there was stock available. This is the most disgusting customer service I have ever encountered in my life. How can some one be so insensitive in asking the customer to call and check for stock. When complained to Mr Venkat, (RM) for the centre, he was so curt and insolent towards me and took the complaint ID number and informed that he would call back in 1 hour, which he never called back( I had to call him up and he mentioned that he still have to find details).I still don’t understand how can you pay such a person to run a system. There is something wrong with the way system is running at that place. I don’t know if I’m the only person who is suffering; please fix your backyard, before you loose consumers for your product.

The following are the important points to ponder at:

 Why is there a ‘No stock’ problem arising?
 Who is responsible for this problem and what measures are being taken to make sure that customer is not inconvenienced?
 How is it impacting the revenue of the product and its brand value?
 What is the Centre head review on the action items for each individual and the time line? Is the review conducted at all or done monthly for the centre’s performance?
 Is there a back up which would ease out the problem?
 What reimbursement is being given to ensure you retain your customer?
 Do you have the problem in other customer service centre’s as well?
 How well are the executive in the centre groom/ Trained to handle the situation?
 Can the problem be fixed or given a temporary solution? what steps can be taken to ensure that this problem doesn’t arise at all?

Someone some where is not doing his job properly and if you can have an answer to the above questions, you will never facing any competition and keep the consumers happy.

I don’t want to aggravate and keep you occupied any further, however this is a real time scenario and some action is needed

‘Companies build their brand value not from idols they project, but from customers they keep’.

So long Sony Eriksson, you have a long way to go..

Regards

Hitesh Pande

I have changed my mobile sony phone w200i mother board atleast 7 times and 8 times speaker, but not working still working properly, i have requst to company to give me new piece, but no reply ang ignoring too..

as i have not yet received my mobile from service centre, as it is only 6month for purchasing the mobile..

as i have also rqusted company that if my phone will do after warranty, then it is gone for ever, but no reply from there site.

BHAVYA DOSHI

Sir/ Madam,
I have bought a new SE W660i mobile. and in 2 weeks i faced the typical SE mobile problem, the "Liquid damage problem". Fed up with the local service center at Vadapalani, Chennai in getting my old W810i serviced, i approached Salora, Nungambakkam, Chennai. They said they will service it out of warranty as it is a liquid problem and allotted the job no SES08CHE16966 on[protected]. They promised me to give back tthe mobuile on that tuesday. But after making lotta calls to them the whole week i got back my mobile on[protected] without being repaired. The reason they say is they dont have stocks. They dont have connector. I dunno if they are expecting me to buy the connector for them to get my mobile repaired. Their response was so irresponsible. Please take necessary actions to avoid such inconveniences to the customers. And when you give the franchise to a other private party please ensure that they are very responsible and wont spoil the Sony Ericsson name. IF possible please sort out the liquid occupancy problem in SE mobiles. Almost 90% of mobiles coming to service are in this problem only.

Hello,
I had given my Sony Ericsson W580i mobile for servicing on 5th August 2008 (Call ID:- MUA-SE-643111-CP) at Sony Ericsson's Authorised Service Centre-
ACCEL FRONTLINE LTD.
MUA Mumbai Andheri
2 & 3, Sagar Tech Plaza- (E), B Wing
Mumbai, Maharashtra
My Mobile is not repaired till date. Everytime they gives new excuses & when I asked for the confirm date to get my phone each time they gave date in the next week.
Also they never receive the phone calls and at 5.30pm sharp they closes the door. Since they do not pick up phones it becomes necessary to go there & check out the status, when i reach there i found the door closed. Almost all the customers are facing the same problem.

I HAVE A PHONE SONY K 750i IN 2007.
HOW TO RESTRICT ALL OUT GOING CALLS?
PLEASE TELL ME PASS WARD or ANY OTHER

R"PECTED sirs/m'am, I will wait for saturday. If you will not give any reply then i have to take some very serious steps aganist you and your company too. And by the way if you don't have stock, this is not my problem it's yours I HAVE DONE ALL REQUEST AGANIST YOU, BT NO REPLY FROM SAMSUNGJI ALSO, , so PLEZ HAVE A NEW MOBILE INSTRUMENT WITTIN SATURDAY..If no reply then i will case file on you and it have a very serious warrnig from me and my group too.. I hope you will give me positive reply aganist this serious problem, as i also don't like to waste my and your time. But if you not do anything about this SERIOUS problem then it is not better for you and me too. YOURS FAITHFULLY, BHAVYA DOSHI.

I am Mayur Muthe, using Sony Ericsson handset. On 6th march 08 I purchased K550i and using that regularly. On 11th of Aug 08 I faced one problem in that handset (K550i), was showing insert sim continuously so I took it to one dealer as your service stations timing are not comfortable (Sat- Sun Off, Other days- 10am to 6.0pm.) any professional or person doing private service can not reach your service station Unless otherwise he would have taken leave for such reasons.

Dealer helped me in this regard and submitted that handset to service station on 12th Aug 08 and communicated Job Sheet no to me. After 5 to 6 days I followed up with your service station (Salora International- Bibvewadi, And Tilak road branch). As a good support executive she told me that I will get handset after 2 to 3 WORKING DAYS and confirmed that Handset is suffering from Hardware problem and hardware will reach Pune within next 2 days. So after 15 days also I have not received any feedback or any communication from your service station. After every two days, only I am calling and getting fake or inconvincible reasons from so called your service station. I contacted Pune manager of Salora International (Mr. Raju- [protected]) but gentleman requested me to wait for 2 – 3 hrs. And assured that he will call me after investigation of the matter. But as he was very busy so next day I called him as he failed to communicate with me. Nothing helped me out.
So I searched online for help. I contacted your customer service on 3rd of Sept08. & logged complaint with no SE 7732493. The executive asked me to wait for 48 working hrs and assured me that he will get back to me within that time. But he also failed to fulfill commitment. So again I contacted after 3 days. Repeatedly with same story I am suffering. Once again I called & Mr. Muneed attained me on your helpline. And registered new complaint with SE 4318662. He also assured me that he will let me know about the handset within 24 hrs. Now as per Sony ericssons strategy at that time also I have not received any call from him. So after a day I called up and Mr. Vivek attained me and he also committed same thing. But no help I received from helpline.

May I get help from you.

respected sir,
i Mr.jayraj A Dulange having Sony Erison Model No.s500i had given my handset for repair defect in handset on 19/8/2008, but till date i am not given prorer answer as to what is the problem .i am repeatedly making calls daily, i am only told yet the handset is not done proper.
its my earnest request pls solve my problem or else i have to take legal action against the same

token no-24 dated 19/8/2008
Imei For the Same- [protected] @ Atul Electronics Solapur, Maharashtra
contact no[protected]/[protected]/[protected]

pls revart the same, if complaint has to be registred else were.
regards
jayraj dulange
+91 [protected]/[protected]
mail id- [protected]@yahoo.co.in

THIS IS NOT A COMPLAINT.THIS IS ONLY TO REQUEST YOU THAT I HAVE A SONY HANDYCAM (MODEL NO. DCR HC-42E) FROM MARCH 2005.BUT UNFORTUNATELY, THE LCD GOT DAMAGED WHICH I HAVE GIVEN TO A SONY SERVICE CENTRE, (AT 32 HAZRA ROAD, KOLKATA700029) FOR REPAIRS.SINCE THE GUARANTEE PERIOD WAS FOR THREE YEARS AND I HAVE NOT TAKEN THE FACILITY IN THAT TIME, SO I WANT TO KNOW WHETHER I CAN OPT FOR THE GUARANTEE FACILITY NOW.THEREBY I REQUEST YOU TO WAVE THE SERVICE CHARGES OF THE CURRENT REPAIRS. PLEASE FURNISH ME THE NECESSARY INFORMATION .

Hello,
For last one month, I am suffering from WORST quality of Sony service centre and the callousness & robot type attitude of their call centre ladies..This has all forced me to present my case through this email communication so that appropriate authority could take action on it…if not, I would explore other third party options….Otherwise I am still hopeful Sony service management team is sensitive enough to take action based on it..

The long story but cut short here begins from 26 July’2008…

I purchased a Sony music system (Model no. MHC-GNZ333D) from Dayal Infotainment [Shipra Mall, Indirapuram, Ghaziabad] on July 26’ 2008….I choose Sony over other thinking its product quality might be of superior quality and at least professional service quality….
Within few days of installations, the FM subsystem started giving problems….Randomly it worked fully or didn’t work at all….Surprised at the problem at that very early stage, I did what a normal customer expected to do…Register a complaint at the call centre [req. no. 3145705 dt. 04/08/2008]…Mind you, before that I had followed with the dealer to try to resolve it…
So, as expected the technician came and did numerous times ON/OFF of power switch..and it started working….As the problem was having random nature, I thought it started working though logically I was not convinced with him…He didn’t bother check the system either…

As I was expecting, the problem started coming again…This time I made another request again [3181272 dt 16/08/2008]….The technician came on 20/08/2008 and said there is problem with FM tuner and it would take 3-4 days of time to parts come….I was fine..at least the problem was diagnosed [hopeful]…

Now, the real problem started…

When I made enquiry about the status of my request at call centre [Sony] around 25-26 Aug, the lady said that the parts didn’t come yet…I said how long it will take as I was informed it would take 3-4 days…She said that for single part it might take time as all parts are imported from outside India and probably they would wait till more parts order come to fit in a lot….This was totally unprofessional…Then I requested service manager contact number…She refused to give…..I couldn’t get the answer why?...Is there no way to escalate further from these robot like call centre professional?...

Then I made some personal and background effort to get contact number of one Mr. Naveen (Sony service deptt employee)….So, made a call to him on Aug 28’2008…He said your parts has not yet arrived but there is another same part…He would get done tomorrow…

The technician came after a long waiting (initially the time was fixed at 11:00 AM) at around 4:00 PM on Aug 29’2008 with the NEW part….At least, I am bit happy that now I could enjoy my new system fully which I couldn’t do yet right FRM DAY 1…. But that was not the destiny….The technician discovered that the part was not compatible with the system….Any sensitive person could imagine how would I feel cheated and frustrated with the worst quality of service with so much wastage of my individual productive time waiting for the technician whole day, and calling up all kind of service people to get my problem resolved…..Anyhow, the service centre technician went again to collect another part from dealer….He came with another NEW part and fitted it….Alas!! it didn’t work….The technician also said he couldn’t do anything more though he tried very hard…

Now, the every kind of problem-request-resolution cycle has passed with no conclusion except that the part is inherently defective and needs a replacement….I wouldn’t favor any kind of offsite R&D request on the system considering the fact that the system is barley one month old and the problem was coming right from DAY ONE…..So, I request to do necessary action to get the replacement done….


Thanks,
Manish ([protected])

From,
Dr.J.Jesudoss,
No.10, Lurdu Nagar, 7th street,
First cross,
K.Pudur,
Madurai – 625 007.
Tamilnadu.
Email ID – [protected]@rediffmail.com
Mobile Number –[protected].

To,
Consumer Care Official,



Sir,
I am having Sony Ericssion mobile model– K850i, purchased from Madurai, Tamilnadu on 18-Dec-07, IME Number –[protected].
THE MOBILE IS UNDER WARRANTY PERIOD.

On 11th August 2008, all of the sudden, my mobile failed to function, only keypad lights on. So I took the mobile to the nearest Sony service center – Mr. Nagaraj, M/s, Authorized sony service center, 207, Naicker New street, IInd floor, Block – B, Madurai – 625001. phone number –[protected].attended the service. He tried to upgrade the software. Then he said - upgrade failed, may be problem with the hardware and its board and advised me to take the mobile to Chennai. Chennai is far away from my residence (around 500 kms from madurai).

Since this mobile is very much useful to me in my job and my business, and is like my family member. So I rushed to Chennai and gave the mobile to Salora international ltd, New No.8 & old no.34, Jambulingam street, Nungambakkam, Chennai – 600 034. Phone –[protected], Website – www.salora.com, on 12th August 2008. They Given Compliant ID - SES08CHE16091, service tag number 16091, Reference
Reference Order Number - SES08CHE16091, Dated –[protected].
Salora, Chennai, Technical Experts said that software upgrading not successful, may have problem with the display or board and given me time for a week. I handedover my mobile to them and returned to my residence with lot of pain. I don’t have any other mobile. The battery is also kept idle without charging for the past 15 days. After that I contacted Salora International, Chennai and almost every day. Whenever I call, they used to say, work is going on, we will inform. Sometimes they are saying there is no stock of display and the service person is threatening me to give back of faulty mobile.
Nearly Rs.3000 I spent in this connection so far for telephone charges and travel etc., and I am totally disappointed.

Sir, since 15 days past, I am in dark, what happened to my mobile? When will I get it repaired?

May I at the outside request you to look into the complaint conveyed through this letter and take necessary at the earliest?
I trust that you will enquire into the matter and take any action that you consider necessary and fitting.

Please try to help me to get repaired or replace with new mobile as early as possible.

Before I conclude I wish to be excused for taking precious minutes from your duty.


Thanking You,
Date : [protected] Yours faithfully,
Place : Madurai

. ( Dr.J.Jesudoss )

I had purchase Sony Ericsson phone model no. W5801 dated July 4, 2008 from Orange Tele Services, Lajpat Nagar II, New Delhi 24. After one month it started giving me problem - low battery back up, buttons not working properly, not able to receive calls and text messsage not appearing properly on the screen. When i went to the shop from where i bought it the person was extremely rude he told me to go to the service station directly and get the phone repaired. When i asked him to give me a second hand phone as my work is phone based he refused to give me. Secondly when i went to the authorised services centre "Technocare, E - 17, Lajpat Nagar II, after much fighting they gave me the nos. of the manager Mr. Anubhav who didnt took my call and then i had to lodge the complaint at the cust0mer services. If this is the type of service Sony Ericsson provides i will tell people not to buy that phone. I am still awaiting a reply from there side.

i have baught sony erickson mobile 2 years ago
m 600 i
it has now problem of automatic swirch off and restart when i go to service senter they say to me that its display is not in good condition so u need to change it then i change it but after change it service senter man say to me that i[censored] take a bill then u dont have any warrnty or gurantee but i[censored] dont want to take a bill then u may got it still 10 days so dont offer to him to give me bill
so after 15 days same problem have come agin so i go to service center they refuse me to do anything then when i go to loca mobile repairer they tell me that its display is old noy new so i face cheat at there
now i cant to anythinggggggggggggg