Sony India Complaints & Reviews

Hello,
For last one month, I am suffering from WORST quality of Sony service centre and the callousness & robot type attitude of their call centre ladies..This has all forced me to present my case through this email communication so that appropriate authority could take action on it…if not, I would explore other third party options….Otherwise I am still hopeful Sony service management team is sensitive enough to take action based on it..

The long story but cut short here begins from 26 July’2008…

I purchased a Sony music system (Model no. MHC-GNZ333D) from Dayal Infotainment [Shipra Mall, Indirapuram, Ghaziabad] on July 26’ 2008….I choose Sony over other thinking its product quality might be of superior quality and at least professional service quality….
Within few days of installations, the FM subsystem started giving problems….Randomly it worked fully or didn’t work at all….Surprised at the problem at that very early stage, I did what a normal customer expected to do…Register a complaint at the call centre [req. no. 3145705 dt. 04/08/2008]…Mind you, before that I had followed with the dealer to try to resolve it…
So, as expected the technician came and did numerous times ON/OFF of power switch..and it started working….As the problem was having random nature, I thought it started working though logically I was not convinced with him…He didn’t bother check the system either…

As I was expecting, the problem started coming again…This time I made another request again [3181272 dt 16/08/2008]….The technician came on 20/08/2008 and said there is problem with FM tuner and it would take 3-4 days of time to parts come….I was fine..at least the problem was diagnosed [hopeful]…

Now, the real problem started…

When I made enquiry about the status of my request at call centre [Sony] around 25-26 Aug, the lady said that the parts didn’t come yet…I said how long it will take as I was informed it would take 3-4 days…She said that for single part it might take time as all parts are imported from outside India and probably they would wait till more parts order come to fit in a lot….This was totally unprofessional…Then I requested service manager contact number…She refused to give…..I couldn’t get the answer why?...Is there no way to escalate further from these robot like call centre professional?...

Then I made some personal and background effort to get contact number of one Mr. Naveen (Sony service deptt employee)….So, made a call to him on Aug 28’2008…He said your parts has not yet arrived but there is another same part…He would get done tomorrow…

The technician came after a long waiting (initially the time was fixed at 11:00 AM) at around 4:00 PM on Aug 29’2008 with the NEW part….At least, I am bit happy that now I could enjoy my new system fully which I couldn’t do yet right FRM DAY 1…. But that was not the destiny….The technician discovered that the part was not compatible with the system….Any sensitive person could imagine how would I feel cheated and frustrated with the worst quality of service with so much wastage of my individual productive time waiting for the technician whole day, and calling up all kind of service people to get my problem resolved…..Anyhow, the service centre technician went again to collect another part from dealer….He came with another NEW part and fitted it….Alas!! it didn’t work….The technician also said he couldn’t do anything more though he tried very hard…

Now, the every kind of problem-request-resolution cycle has passed with no conclusion except that the part is inherently defective and needs a replacement….I wouldn’t favor any kind of offsite R&D request on the system considering the fact that the system is barley one month old and the problem was coming right from DAY ONE…..So, I request to do necessary action to get the replacement done….


Thanks,
Manish ([protected])

From,
Dr.J.Jesudoss,
No.10, Lurdu Nagar, 7th street,
First cross,
K.Pudur,
Madurai – 625 007.
Tamilnadu.
Email ID – [protected]@rediffmail.com
Mobile Number –[protected].

To,
Consumer Care Official,



Sir,
I am having Sony Ericssion mobile model– K850i, purchased from Madurai, Tamilnadu on 18-Dec-07, IME Number –[protected].
THE MOBILE IS UNDER WARRANTY PERIOD.

On 11th August 2008, all of the sudden, my mobile failed to function, only keypad lights on. So I took the mobile to the nearest Sony service center – Mr. Nagaraj, M/s, Authorized sony service center, 207, Naicker New street, IInd floor, Block – B, Madurai – 625001. phone number –[protected].attended the service. He tried to upgrade the software. Then he said - upgrade failed, may be problem with the hardware and its board and advised me to take the mobile to Chennai. Chennai is far away from my residence (around 500 kms from madurai).

Since this mobile is very much useful to me in my job and my business, and is like my family member. So I rushed to Chennai and gave the mobile to Salora international ltd, New No.8 & old no.34, Jambulingam street, Nungambakkam, Chennai – 600 034. Phone –[protected], Website – www.salora.com, on 12th August 2008. They Given Compliant ID - SES08CHE16091, service tag number 16091, Reference
Reference Order Number - SES08CHE16091, Dated –[protected].
Salora, Chennai, Technical Experts said that software upgrading not successful, may have problem with the display or board and given me time for a week. I handedover my mobile to them and returned to my residence with lot of pain. I don’t have any other mobile. The battery is also kept idle without charging for the past 15 days. After that I contacted Salora International, Chennai and almost every day. Whenever I call, they used to say, work is going on, we will inform. Sometimes they are saying there is no stock of display and the service person is threatening me to give back of faulty mobile.
Nearly Rs.3000 I spent in this connection so far for telephone charges and travel etc., and I am totally disappointed.

Sir, since 15 days past, I am in dark, what happened to my mobile? When will I get it repaired?

May I at the outside request you to look into the complaint conveyed through this letter and take necessary at the earliest?
I trust that you will enquire into the matter and take any action that you consider necessary and fitting.

Please try to help me to get repaired or replace with new mobile as early as possible.

Before I conclude I wish to be excused for taking precious minutes from your duty.


Thanking You,
Date : [protected] Yours faithfully,
Place : Madurai

. ( Dr.J.Jesudoss )

I had purchase Sony Ericsson phone model no. W5801 dated July 4, 2008 from Orange Tele Services, Lajpat Nagar II, New Delhi 24. After one month it started giving me problem - low battery back up, buttons not working properly, not able to receive calls and text messsage not appearing properly on the screen. When i went to the shop from where i bought it the person was extremely rude he told me to go to the service station directly and get the phone repaired. When i asked him to give me a second hand phone as my work is phone based he refused to give me. Secondly when i went to the authorised services centre "Technocare, E - 17, Lajpat Nagar II, after much fighting they gave me the nos. of the manager Mr. Anubhav who didnt took my call and then i had to lodge the complaint at the cust0mer services. If this is the type of service Sony Ericsson provides i will tell people not to buy that phone. I am still awaiting a reply from there side.

i have baught sony erickson mobile 2 years ago
m 600 i
it has now problem of automatic swirch off and restart when i go to service senter they say to me that its display is not in good condition so u need to change it then i change it but after change it service senter man say to me that i[censored] take a bill then u dont have any warrnty or gurantee but i[censored] dont want to take a bill then u may got it still 10 days so dont offer to him to give me bill
so after 15 days same problem have come agin so i go to service center they refuse me to do anything then when i go to loca mobile repairer they tell me that its display is old noy new so i face cheat at there
now i cant to anythinggggggggggggg

Sir Ihave lost my mobile can I trace where it is and get the mobile back

sir/madam,
My name is Dr.Vikash Kumar Bhojasiya.I had given my camera for servicing for a flash problem in my cybershot DSCW50 on 18/08/2008.The log information no is[protected].BUt after getting a telephone call( on 19/08/2008) regarding the charges to repair it which was about 2220/-, i refused to work it out and asked them to return to me.I got the reply that i shall take back my camera next day as they have to send it to the service center.But even after 13 days passed out i.e.today 01/09/2008, i could not get back my camera.The person in service center told me sory for it and will try to get it in his office next day!i was shocked at this type of sony services. i am a doctor, the place of service center is 20 kms from my residence and i am not getting my product.
Also you( service center people) are not ready to send it my my residence.
I felt myself victimised by sony.All the way i have to spent my precious time and money to get back my own thing twice all because of your falut.Ihave a doubt whether my camera is in correct condition or someother damage sony people would have done during this period;hence not sent to the service center????
I want to lodge this complain and get the compensation and action against this irregualrity

purchased a Sony ericsson C-902 mobile handset from your authorised dealer SALE POINT, Shubam Mkt Complex Ram Mandir Square, Bhubaneswar on 03/08/08 with invoice no - 897. but after 3 days i faced problem of over heating and the camera lens cover light not getting off after closing the lens cover. that light was on even when i switched off the phone.

As I was not in bhubaneswar for 1 month and in joda where there was no service point for sony ericcson.so I reported the problem to your bapuji nagar service center on 04/09/08 but they refused to provide me service citing various reasons. then on next day I came to sahid nagar service center but they also didnot accept my cell for whats so ever reason. but the engineer at the service center asked me to write a mail to you for action .

AsI faced the problem with in 7 days from my purchase and your service center guys did not respond me I want my pack to be replaced. Please arrange to replace my phone as soon as possible as I am facing lot of problems for this.

details of my phone:

SONY ERICSSON MOBILE HANDSET
MODEL: C902
SL. NO - [protected]
B:0108W22511512
C:0996075WMANH-08W23

WAITING FOR YOUR EARLY RESPONSE.

i have lost my sony ericsson k550i mobile on 10th june 2008. so the company plz help me to trace the mobile with the help of IMEI no.

Dear Sir, I am using our Airtel sim Hand set Sony Ericsson K750i past 10 months.now i am facing one new problem to me its display's NO ACCESS TO NETWORK. SO Kindly guide to for problem soultion my hand set was underwarranty i replaced new main PCB also but problem could not solve. so kindly support me to solution.my cell no:-[protected] Note : - now call to this no:- [protected]
or reply this e-mail id
thanking you,

Hello,

I had purchased a sony Ericsson mobile whose model is W350i on 01-July-2008. This is new model of sony ericsson mobile.
I am facing a lot of problem as it's quality is very bad.
I don't know why sony Ericsson had not tested it properly before throwing it in market.
My mobile (Sony Ericsson W350i) has stopped loudspeakers from playing the sound and ring tones. I could not hear if someone calls on my number. This defect come in only 2 months from date of purchasing. I am suffering with this problem. If i have paid for some good product then why i am facing this problem withing 2 months of purchasing it.
This is a serious complaint about Sony Ericsson mobile W350i.

My cellphone of model Z530i, make 06w23, IMEI No [protected] is under repair from july 10th, 2008 at 2, Ripon Street, Kolkata 700016, India. Since then, whenever I am going to ask the status of my phone, customer service representatives are kepping on taking time from 15 days to 1 month, 1 month to 1 and half month and so on. Now they are advising me to buy a new phone. It was liquid damage and in anticipation of repair as because they estimated the repairing cost of Rs 4000/- which I agree to pay, I waited 2 months already. It is not expected from such a good and reputed company like SONY ERICSSON as well as equally pathetic to think a mother board or chip (whichever needed to run the phone) could not be prepared by your technically sound team in this CERN-LHC era ?

KR Rajendran, Kanakam (Madambillyl)
Cheranalloore.P.O Koovappady
PIN 683544
Telephone:[protected]/[protected]

To: Ms Shraddha, Manager [protected]
Customer-Care, SONY India
Fax:[protected]
Sub: How deceptive a brand can be!
Dear Ms Shraddha
For the last 20 years I am a SONY brand addict for electronics items. I have a 20 years TV, a walkman, a CD player etc., etc,
Yesterday I thought of going for an up-graded & affordable TV and brought one KV HG 21 M 80C model TV from PITTAPPILLIL AGENCY; Perumbavoor (Ernakulam Dist, Kerala) vides their invoice No.4844/dt 10th Sept. I bought the TV around 6.p.m brought home, 12KM away from the agency, and was distressed to find that it has a defective power switch. Considerable time was wasted checking the power lines to call the dealer etc., with no avail. One of the Tele-number provided by the dealer in his card turned out to be of some a hearing impaired woman and consequences that followed needs no elaboration. Today I called your office and I was told to cart back the TV to the dealer. This I did and got a replacement as the earlier one was inherently defective. The dealer paid for the Taxi as well. So far so good!
In the process I & my son had to avail half a day’s leave today from our respective offices with attended botheration of repacking the TV and ensure its safe carting back to the agency. Will you compensate our earning loss, time loss, agony at the failure of the devise at home? And for the disappointment of members in the family who naively welcomed the new TV .My question is, don’t you have a system whereby somebody could call up at our place and attend the complaint rather than asking us to cart it around?
I knew my rights as a consumer under the law of the land and I have the necessary wherewithal to establish it through the court. I will not do that as I will never look at a SONY brand hereafter.
Yours sincerely
KR Rajendran

i was denied duplicate bill for the second time by the mobile shop.actually i lost both my original and duplicate bill. can't i get duplicate bill for the 2nd time.

kindly suggest on this. also let me know the indian law regarding issuance of duplicate bills.

I had bought on sony Ericsson P1i in sep07. In august 08 its Jog dialer, back key, Touchscreen stopped functioning.
I took the phone to the service centre on 23rd august and phone was inspected and submitted by Service centre employee and told me to call on monday 25/08/08.

I made a call and was told that touch screen is out of stock and give us a call on Wednesday. Again same story was repeated on that day as well. I have been calling service center on the days when i am asked to call but still my phone has not been repaired and still lying with them. I get the same excuse that the phone is waiting for repairing due to required part is not available.

I had Service my Sony TV from your ACE Electronics Service center Rajouri Garden on 24/08/08, but my TV is not working after there Service, I had complaints about my TV also from last Saturday but they are not ready to solve this problem, plz chk this problem otherwise I have to go to Consumer Forum court against your Service center. My Contact no. is [protected].

Hi
MY brother purchased sony ericsson model no. K530i phone on 5-january-2008 for Rs.8350, whose EMI number is [protected] .This phone is not working properly and is right now in guarantee period, so I want the company to repair it urgently as I am facing problem due to it. I live in jaipur so i went to its serivice centre in jaipur i.e. Telesys 301, anand chamber, baba harishchand marg, jaipur on 30-august-2008. They refused to repair or replace the handset. Their explanation for this problem was just unexpectable.
I request the company people to please solve my problem urgently otherwise I will have to go to court . I dont want any difficulties for the company as I am a peace loving person and 100 % right at my place. Please do contact me .

Thanks.
Rajendra Prasad Yadav
Mobile Number - [protected]

i have purchase new k790i mobile date of 25-7.but this mobile is ded after 1 week.so my mobile put in sony services center in ANAND, KAVITA SHOPING CENTRE .and hi sayas before 15 days but today 1 month and my mobile not recived.so plese my problem solevd fast either i will complain in custemer court. and riplay fast my mobile number is [protected]

To, Date:03/09/08
The Head
Consumer Court


Sub: Complaint against SonyEricsson


Sir,

Myself Prashant Dwivedi working in Larsen & Toubro Limited.

I had purchased a mobile Model no w580i of Sony Ericsson from Ganpati Mobile, shop no G-17-18 Sri Ram tower, Ashok Marg, Lucknow on 17 Sep 07.of Rupees Thirteen thousand & fourty two only. (Rs13, 042/-)
Bill no 1545.
Mobile IMEI NO [protected]

Battery no: BST36

My mobile is in under warranty till 16 Sep 08.

Sir, on 15 july08 i had problem in charging connector of my mobile so i visited to Sony Ericsson service center, SONIC Infotech, first floor, Faridi building, Maqbara road, Hazratganj, Lucknow-1.
They repaired my mobile & return me after seven days.

But same day i had problem in memory card of my mobile i.e. not working, when i visited to service center they says that memory card not comes in under warranty but sales dealer told me that memory card comes in under warranty,
then i again visited to service center & ask them kindly replace my memory card it comes in under warranty then they accept it & says we will replace it with in seven days, so i submitted my memory card on 28/07/08, but till today i have not get new memory card from them.
Case Id or job card no for memory card :E8LKW:28/07/08-06

And on 01/08/08 i had problem in LCD and battery of my mobile so again i visited
to same service centre then service engineer of service centre says that we are unable to repair your mobile now due to unavailibilty of spares & says spares are coming on 08/08/08 so kindly leave your mobile so i submitted my mobile on 02/08/08 with battery but till today (27/08/08) my mobile is not repaired now they are saying that we are unable to repair your mobile you please visit any other service centre.

Case Id or job card no for battery & LCD :E8LKW:02/08/08-04



Sir, I have lost very important business contacts & data because memory card got corrupted & not replaces by sony ericsson till today.

Sir, i am unable to communicate & suffering from business loss due to unavailibilty of mobile & they are saying that they are unable to repair my mobile.

Sir, i am mentally & financially harrashed.

Sir, now what i do?, where i visit?

Sir after facing these problems, i am knocking your door & i hope that you will take appropriate strict action against Sony Ericsson and help me for replacement of my mobile.

Thanks & Regards


Prashant Dwivedi
Larsen & Toubro Limited
A-28, Indira Nagar
Faizabad Road
Lucknow-226016

Mobile No.[protected]

To
The Nodal officer
Sony Ericsson Ltd.
New Delhi

Date: - Sep - 3rd- 2008

Subject: - complaint against faults in mobile set (k850i) and asking for compensation + swapping with new mobile set.

Sir,

I was the loyal customer of Sony Ericsson, purchased a mobile set (Sony Ericsson k850i) from THE MOBILE STORE, invoice number DEL/01070/00001/8930, dated[protected].

After 15 days the mobile set stated giving the trouble in touch buttons, and then I submitted my mobile set to your customer care centre named as VIBRA TEC located at East Patel Nagar, new delhi-110008 on[protected], the complaint id was SES08VIB-10072. They swapped my mobile set after one month on[protected].

After some time my mobile set again started giving trouble to me as display problem, then I again submitted it to same customer care centre (as above mentioned) on[protected], the complaint id was SES08VIB-11771. They again swapped my mobile set on[protected]. They delivered it in 6 days because of daily reminders by me to them as well as head office of Sony Ericsson.

This was not enough, the mobile set was again started giving the problem in touch buttons with week network problem, and again I follow the same wizard as mentioned above. This time they refuse to register online complaint. After the quarrel with customer care executive who was there in VIBRA TEC (He is also the head of that customer care centre). Then he took my mobile set on behalf of manual job sheet (attached), on[protected]. They gave back my mobile set after repairing, in 20 days, with lots of scratches on the body of mobile set which was not there previously.

Now its more than enough. Mobile set has again started giving the display problem with week network as well as trouble in touch keys.

Now I request you to swap my mobile set with new mobile along with extended warranty as well as compensation of Rs. 50, 000.00(Rupees fifty thousand). As the loss which I incurred in business and mental torment due to these above problems.

If you do not fulfill my above requirements then I will suit the case against you in consumer court.

Thanking you
Yours truly

YAHYA HAROON
(Mob no.[protected]
[protected]
House no. 1336-37
Street no. 3, Faiz Ganj
Bahadur-garh Road, near Azad Market
Delhi- 110006
(Near Pulbangash Metro Station)

I have the sony ericsson mobile phone Z550I. It is in the warranty period now.
I contact with the service center at baroda on 9th August. at the following address.
Service Center's Address:
Company Name : Technics Services
Address : 202, Yogiraj Complex,
45, Nutan Bharat Society,
Alkapuri, BARODA.
Telephone No.[protected]/6643088.

I submitt my phone on 9th August.08.But still they are not responding.The mobile phone is Cant Switch On.
My mobile number is [protected].
Please do the needful and take the action as soon as possible.
It is near to the one month that they are not taking any action and not responding me.
so Please help me in this situation.

Regards and Thankyou.
R.L.Pawar