Sony India Complaints & Reviews

There is no update for the product ordered and the email ID mentioned and phone number given on their website seems to be fake

Dear Sir/Mam,

This is RAJASEKHAR CHEKKARA, who bought SONY LED KD55X8500G for the amount of Rs. 78, 943.64 on 06th June 2020, through SBI Credit Card.

Recently, in the first week of September 2021, we encountered some issue with image display, during while watching the TV as of a sudden the image was lost and only the voice is coming. So, the SONY service has replaced both the mother board (we paid) & display...

Dear sir/ madam,

I have purchase an annual subscription for sony liv for rs 999.00 on 25.04.2022. After payment my subscription has not been activated till date, i have made many complains via email, t only way to contact them, u cannot talk to them by calling them over phone. After every mail they are asking for payment details and screen shot of my account option in their app for resolution, but till date they r not able to resolve and asking the same details everyday. Please find enclosed details required by them and request them to refund my subscription paid.

Invoice Number: IN-18052
Invoice Details:[protected]
Invoice Date: 25.04.2022

Regards,

Hemant Dhivar

I Had a problem with my sony television and for which i raised a complaint to the customer care. They asked me to do some basic troubleshoot which i did over the call but that dint solve my issue so he insisted me on taking a complaint for solving the issue.
So i raised a complaint with No : 69782592. After one day a engineer called asking for the problem where i clearly explained him the red light blinks for three times and if its...

श्रीमान,
मैंने नवंबर2021 में sony M3 mirrorless camra perches किया था। जिसकी कीमत 156000 रु थी जिसमे मेरे को 2 year की warranty मिली थी।
मार्च 2022 में मेरे camera के lens में कुछ प्रोब्लम हो गया जिससे मैं lens को raipur...

Name - abhishek
mobile - [protected]

job sheet no - ja0409506

i have sony ht rt 3, from last days it creating distorted sound from woofer...Complained multiple plateform of sony...2 visits already done by there service centre...But they cant find any issue wiht the bass sound...Which is clearly audible by a normal person... But there super expert sound engineers cant see any issue... /

so i request to change the service centre...I got the worst experience with the service centre.

Mujhe 1 message aya sony tv ke taraf se for crew member job and mujhe btaya gya ki job description kya h mujhe crew members ko handle krna hoga dekhna hoga ki sab smoothly chal rha h ya nhi, 2500/day and payment weekly I will be asked for the card and my details were also asked, I did not give Such people trap job seekers and take money from them, this has happened to many of my friends, so I thought of taking this suction: Please take some action and stop this fraud company.

Dear Sir/Madam,

Sony Liv application has charged Rs.999/- from my Paytm account without my consent on 30 Nov 2021. I emailed the Sony Liv support team many times and they replied that they have sent me the renewal reminder on 27/11/2021 showing a screen shot of their own system whereas I did not receive any reminder message or email from their side. Also, if I have not consent
then how can they deduct from my Paytm account just because their was enough balance in the account.
Further, I unsubscribed hoping that they will refund my amount on pro-rate basis but they neither refund my money and also they immediately

I had given a complaint on 10th March stating that the TV is not working. This TV
I purchased on 29th Sep 2017 for more than 3 Lakhs Rupees. I ws told by the
service engineer the motherboard needs to be replaced. They said they will order
the part . After 2 days they called me and told that the part would cost about
13, 000/-, I said go ahead and replace the same. after 3 days they came back and
say the part is not available, and offered to replace the TV with an exchange offer
of Rs 81, 156/-.
I said I don't want this offer, I need only the part needs to replaced as my TV is
very well maintained. It's manufacturer's responsibility to make sure the spares
are made available. Hence my escalation

I bought a 55 inches tv oled tv nearly 2lakh and tv border line has been moved out the thin frame of the tv. The panel has been replaced but the problem hadn't resolved.
I Rather could've buy a lg oled which is charge nearly 50k less than sony oled, i bought sony cause I've buying sony products since 15years like tv's etc... but now sony has lose the trust.

One day suddenly our TV stopped working . When given to sony service center they Said the parts are not available with them . Is this my problem I have to ask . The they offered me a new TV on discount which was again a huge amount to pay . Just because the parts are unavailable why will I buy a new TV. I feel cheated and service center is not helpful .

Winzo Game ki ad Sony tv par achhe se bata rahe hain, but iss game me vittiya jokhim shamil hai bahut hi fast, can't understand that .
Please take action on that ad as soon as possible.
Thanks

I having a LCD TV Model KLV32T550A Ser No 1025227, which was lying repairable since two years, reason Double image. (Photo attached) I have tried maximum to get it repaired. But failed. may be panel board not available due to old model. I am willing to bear the cost at any extent. But i want a genuine mechanic from Sony agency side.

I have purchased sony sound bar from but he has given me a demo product and received out of warranty so I want to return it and give me new model. Sales man give me old dirty model bad experience so help me

Dear sir/ madam,
I have purchase a monthly subscription for Sony liv premium for Rs.299.00 on 17.03.2022. After payment my subscription has not been activated which I have requested and activated some other Sports pack until date, I have made many complains via email, the only way to contact them, we as customer cannot talk to them by calling them over phone. After every mail, they are asking for payment details and screen shot of my account option in their app for resolution, but till date they are not able to resolve and asking the same details every day. Please find enclosed details required by them and request them to refund my subscription paid.
Regards,
George T Vaghese

I have been getting spam emails from Sony LIV despite not being subscribed to the app. I sent an official email and the called me to ask what the problem was and I still kept receiving these emails. There is an option to unsubscribe in these emails, but when you press them, the website does not work or the link that open sup, does not work. I contact with Sony network India Mumbai office to register complaint and they disconnected my phone rudely.

I had written on 17/March/2022. Engineer has not visited us till now, 2 times he took time from us and switched off his phone too. Especially we had written that we can meet only on holidays, we call many times in the call center. We have not received any support from their side, even the service centers are not picking up the phone.
service center number -- [protected]
complaint number[protected]
Engineer number -- [protected]

It is very sad that I am bringing this matter to you regarding the post sale service experience. I am extremely disappointed that Sony India is unable to provide the solution to its existing customer and due to this I am forced to incur additional cost for buying a new product. I have received an email from Sony only after raising multiple requests to the service center and service center requested Sony care to reply. Sony care is also not...

It is very sad that I am bringing this matter to you regarding the post sale service experience. I am extremely disappointed that Sony India is unable to provide the solution to its existing customer and due to this I am forced to incur additional cost for buying a new product. I have received an email from Sony only after raising multiple requests to the service center and service center requested Sony care to reply. Sony care is also not...

Image on tv screen is very blurred, not clear